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I can’t seem to play any playlist from either Apple Music or My Sonos using Voice Control.  Can using app.Just installed new One’s and Move’s on my existing Connect and Play1 system.  Love the voice control, but something doesn’t seem right.Removed Apple Music and reinstalled.  Also made Apple Music default.Observation:  Within Apple Music App the playlists are shown in a typical list with a color logo for each.  Within Sonos App, under Apple Music, the playlists are shown without a logo but also not all are shown.  Under “recently added” what appears to be all the Apple playlists are shown and most have a color logo.  All this makes me think there’s a syncing issue or something.Ideas on how to resolve?

I don’t know what to do. I’m gonna have put a limiter on all the volumes and just have it really turned up just to hear it. I have no idea where it is getting this default really high volume from as I never turn it up that loud :s

Please don’t tell me I purchased Sonos Ones (set up as a stereo pair) to play music (purchased from iTunes) on my phone only to find out they won’t! Don’t know why this is so difficult. Connects fine with Sonos Move but I can’t figure out why songs won’t play on Sonos Ones. 

I have 5x Sonos Generation 1 (Play 5 & Play 3) and 2 Generation 2 play 5’s. That makes 7 - out of the 7 speakers, 5 are directly connected by LAN cables - the two that are wifi connected are the generation 2 play5’s - in the last week, my entire system is not detected, and I had rebooted my router, reinstalled the sonos app, and reset all 7 speakers one by one. a week later ( yesterday) my entire system has disappeared again. My question is - why is this happening - and why is buying and still using the 1st generation so difficult - it is an investment, each speaker - and when a new version comes up, the app does not support the old. How can a LAN connected speaker not be detected? This is very very frustrating and it says to me, that I cannot depend on Sonos to take care of me when I have been a loyal customer. Who can I turn to for troubleshooting?

I am a long time Amazon Music + Assistant user on my Sonos One, and am attempting to change to Apple Music.  Since my listening workflow is calling out songs or bands using voice-control, which works fairly well with Amazon, I am trying to use the Sonos Voice Assistant with my new Apple Music sub.Here is my problem -- accuracy is ABYSMAL for me so far!  I’m not seeing this complaint often online, so I wonder (and hope) I am doing something wrong.  The Sonos Assistant is using Apple Music (in fact I disconnected Amazon entirely from Sonos to make sure it wasn’t causing issues), but nearly all of my requests are failing entirely or being mistaken.  Here is a sample workflow:Q: “Hey Sonos.  Please the song ‘Solitary Man’ by ‘Crooked Fingers’”  A: “Sorry, I didn’t understand what you asked for.  Do you want to play something by Crooked Fingers instead?” Q: “Hey Sonos.  Play the song ‘Solitary Man’ A: [Plays ‘Solid Men to the Front’] Q: “Hey Sonos.  Play the song ‘Solitary Man’ A: [Plays ‘S

Hi -I want to set up a pair of Era 300s or Fives at one end of a long room, set up as a stereo pair, specifically for music, while retaining a Beam 2, two Ones and a Sub (Gen 3) at the opposite end of the same room, for home theatre.I'd like to use the home theatre Sub with the audio setup, to augment the bottom end, especially if I opt for the Era 300s.Will the physical position of the Sub (around 20 feet away from the proposed music area) work effectively from an audio perspective? I'd buy another Sub in an ideal world but that's currently a non-starter!Finally, will I be able to easily switch the Sub between the two systems, or will it involve having to bond the Sub to the the individual systems, every time I use them? Not ideal.  

Hi, I’m having in mind using Sonos Ray along with my The Frame TV (digital optical connection) and in the same room there will be Sonos Five connected to Sony turntable via 3.5mm port. Given the presence of both speakers in the room, I would want to use both Five and Ray on a basis of Sonos app for both TV and turntable. Do you see any issues with this setup?Note: I know that this is not an ideal home theater solution, but that is not the plan here - we have projector in another room which serves as our home theater and there we will go for more typical setup (Arc etc.). Also, there are some limitations in terms of interior design which prevent us using anything else than Ray.  i

Question can you add a Sonos sub to the Sonos amplifier?

Hello All, Looking for advice.Current setup: I have a Sonos AMP connected through the ARC port to my LG TVThe Amp is connected to my 3rd party Kenwood Sub and also 2 kenwood L & R speakers on either side of the TV. Proposed budget setup: I wish to get 2 sonos play 5 speakers to replace the L & R speakers.Would this be a resonable setup? Thanks 

I am hoping someone can explain why there is no Sonos app that you can download to a smart tv so that you can play the tv sound through your Sonos speaker system without a wired connection.  If your phone can play music thru any connected sonos device, and so can your computer, and your tablet -- why is it not the same for a smart tv?  Thank you.

Hi,I have Sonos 5.1 system (Beam Gen1 + 2 Play ones and Mini Sub) in my living room, planning to get Sonos amp to hook up with my B&W 606 S2. I am wondering, Is it possible for them to work simultaneously ? Is any delay while they are playing music ?Thank you !

I have a Sonos connect amp with two KRK Rockit speakers connected to it.  Can I pair or add any additional Sonos One speakers with the Sonos connect amp?  I’m not referring to grouping them but rather more like a pairing.-Thanks

I know this is weird but its also real and annoying. Since since up  There was an issue with lip sync.  Part of the problem was I have lip sync “changers” on my Sky Q box, my television and the sonos app.Last night I had to take this in hand and try to sort it.  I put all three lip sync changers back to zero and concentrated on only using the TV one.   In short it sort of worked.  Every channel is now OK apart from BBC1 which is out of sync.  I cannot understand how a single channel can be acting differently to all the others.  Trouble is we watch BBC1 quite a bit.Anybody know a solution?

Bonjour, Comment dois je procéder pour lire les MP3 depuis un dossier personnel stocké sous Android ? Je ne veux pas de streaming Merci 🙏

Hi, I have a Sonos  arc and subwoofer. I have the Sonos app running on ios 16.6.1. The app very frequently disables the Account, System, Services and Voice and shows the cannot connect to the arc and subwoofer. There will be a period of minutes and then it will enable the options and then connect or ask me if I want to reconnect everything. In the mean time I am listening to something on the arc so actual playback is not affected. It seems as though there is a periodic connectivity issue between app and Sonos system which is frustrating when I want to use the app to change songs. I have ensured in iOS that the Sonos app has Local Network enabled but that in itself hasn’t fixed it. Anyone any ideas please?

If I am connecting a turntable to a pair of Era 100s for stereo, should I connect through line in on one and then use wireless to connect the other era 100 as stereo or should I connect through both Aux in’s? Also, when I am using the Era 100s to stream my turntable signal to other speakers in the house, do they need to be Sonos speakers or would other Airplay 2 speakers also work? Mostly curious about a HomePod mini.

My SoundCloud Likes are no longer loading in the Sonos app. I get an “Unable to browse music” screen. This has been going on for several day despite me reauthorizing my SoundCloud account on the Sonos app. 

Moved to new house, new wifi.  Settings has top 3 options (including “system” grayed out).  Says “unable to connect to Sonos let’s fix it” and “use sonos roam on new network”.  I’ve tried both of these options and followed the instructions.  Eventually they both say: “Sonos not found. Make sure you're signed in and your mobile device is connected to the internet and on the same WiFi as Sonos.”  All of that is accurate except sonos is obv not on the same wifi as my phone — that’s precisely the point I’m trying to resolve, so I don’t really understand that error message.  Have spent over an hour on this and have computer science background; not sure what I’m missing here. help please, and thank you so much in advance!! 

Hi, My Play:5 keeps getting the error message ‘Unable to connect to "Living Room”’.  I have:Restarted all devices and tried to AirPlay again Switched-off Bluetooth and tried with BT on Turned off Cellular Data on iPhone but same on non-cellular iPad  I am not connected to any Bluetooth devices  I am connected to the same WiFi Reset my network settings on my iDevices Reset Network Settings Disabled ‘Private Address’ in the iOS Network connection  Disabled WiFi calling I am on latest iOS, Sonos app and speaker firmware/software Tried both hard wire (CAT 5) and Wi-Fi  Rebooted the router and all Sonos speakers Disabled VPN software on the sending deviceI have even reset the Play:5 to factory settings and reinstalled on system which does work and I can use AirPlay for a day or two then back to ‘Unable to connect to "Living Room”’.I can AirPlay to Apple HomePod no problem. I can use Spotify connect to Play:5 no problem. My submitted diagnostic confirmation number is 1692353740.Any help grat

Using a Non smart Samsung tv and beam. Volume control doesn’t work on Samsung remote control when connected via optical method. 

Hi.I have a Sonos 2 soundbars I can access and control it from my Android phone and my Old Windows Laptop.On my old Windows Laptop I have a music folder of MP3 files. I can play these files through my sonos from my Android Phone and Old Laptop.I now have a new windows laptop which I've installed Sonos onto and I can play radio stations and control which Room/Soundbar the music goes to etc.I've transferred the MP3 files from the old laptop to the new ones into a MUSIC folder. In Sonos app on the new laptop, I’ve added the MUSIC folder Sonos etcHowever I now can't see these MP3 files when I use my Android phone.I think I've missed an important setup step to allow my phone to see these files and play them.I can play them fine when playing direct from the new laptop windows Sonos appWhat do I need to do to allow my phone to see the music files on my New Windows laptop. I assume I need to set Sonos to share these files?

For the life of me, I can’t seem to update my delivery address at the online shop check out.My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  Any ideas why this could be? 

I have no problem using the app to play music from the music service Napster. but when I try to play music using Sonos Voice Control, it says that it cannot do that until I register with a music service. I tried to name Napster as my default music service but the app says that Napster is incompatible. I m using the app with the Sonos Roam, which I will have to return if I can’t play music with the voice controls (which is why I bought it).

If the move2 can support a line in, can I use it to connect a preamplified turntable and hear the music on the rest of my Sonos system?

Hi We are currently building a 3 level townhouse . On the bottom level I will have a high end hiding system inside . There will be 3 balconies and I am looking for a good sound system on each of the 3 level balconies, it needs to be based on wireless speakers as I do not  want to run anymore cables from inside to out . I will have a very good wifi mesh system.  Each balcony is outside with ocean views but undercover . I have allowed to have power outlets 2 metres above ground on each side of each of the balconies . My high system DAC uses tidal and Roon . my question is : would era 300 or Sonos 5 or move Pairs on each balcony be best ? Or is there a better solution . I want to be able to control what balcony is playing at any time and if at all possible have different things playing on different balconies  cheers and thanks for any input  Warren