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Hi,I have decided to update my system to s2 and run the compatibility check which reports my Connect cannot be updated. I decided to create a separate system for my PlayBase & Beam but getting response  that they are both incompatible. Please advise

Hello friends, I have a problem with my Sonos Play 1. I tried to factory reset them as described on the official website, but I can't. When the buttons are pressed, the white indicator should flash, then white and orange, and after 10 seconds green. But the green light just doesn't appear or appear at all.Is there any way to reset the sonos play 1 using an app? It is to reset the speakers through the application, and not to reset the application itself.Thanks!

Just bought a Beam Gen 2. Sound quality is incredible but at high volume (> 55%) and bass-heavy tracks there’s a distinct rattle/buzz coming from inside the unit. It’s definitely the Beam itself because it continues if you pick it up. Stops if it’s rotated onto its back. My guess would be that it’s a ribbon cable that connects the touch panel on the top, but I’m not sure if this is a design issue (at which point swapping it out won’t help) or a fault with mine.

Hi!5 of my sonos speakers are set up and working fine on my new router.  However, 2 of my sonos speakers wont connect. I keep getting an message saying product not found.  Ive done a hard reset, connected it via ethernet and even called tech support.  I’m so discouraged. 

Hey Community,I currently have a bunch of alexa speakers all over my house, the sound isn’t great but I love that I can connect speakers and play music throughout my entire house. I want to upgrade, looking at sonos. I’m looking at the ultimate immersive set with Arc (includes Arc, sub gen 3, (2) era 300’s). I’d like to be able to connect additional speakers to that for when I play music, thinking 4 additional ERA 300’s and 2 Move 2’s. Anyone know if I can play music simultaneously on all of those devices?

My Play 1 speaker won’t connect wirelessly to my new BTHub2 router

Just picked up a pair of Era 300s with the Sub Mini for music listening only in my living room.  I got the sub thinking it was just a given that I would need it.  However, I find that I actually get more and better bass performance without the sub from just the stereo pair of the 300s.  I was very surprised at this but after A/B testing with and without the sub, I’m getting better bass without it.  Anyone else have this combo?  I’m thinking I may return the sun to save some cash.

There is an “update now” button on my S2 Controller on my MacBook but I am having trouble updating it. I have not had issues in the past updating the app on my MacBook. I keep getting an error during the install process that says “Sonos Update Failed. An unexpected error occurred. Please try again”. (Screenshot of Error attached) I have tried it again several times and keep getting the same error. I am running Mac OS Ventura 13.0.1. Anyone know a fix?   

The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates. So far I had tried:Restart the iPhone and make sure the iOS and Sonos App having latest version Reset Sonos app Reset + uninstall + reinstall app Off and on Sonos ERA300 and do the above Research all possible solutions from Google but nothing helps yet :( All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

Hello everyone,A few months ago Sonos put out an update (I have no idea which one, but I’m sure they do!) which has effectively stopped my personal music library from indexing.I can run the “Update Music Library” as many times as you wish, and I systematically receive the same error message:The music is stored on a NAS - which has no issues.The network is working perfectly well.This is a known issue with Sonos - I have sent logs and talked to their Service Centre.I simply can’t understand why this issue is not being dealt with! They have known about it for months, but no answers?Getting seriously worried that their teams are focusing only on streaming, and abandoning the thousands of clients like myself with libraries  to which we hold dear, and want to be able to use as one of our sources of listening to music!Hope someone out there has some answers - because Sonos certainly doesn’t!!Gerard

With the Roam SL can you stream anything to it?  It’s not limited to just streaming services?   thanks 

Lately, it has happened at certain times of the day when streaming radio on Sonos (TuneIN), I lose the connection. Sometimes I hear signals from another devices in the group. It's almost like it's a bad internet line, but I have fiber with 1GB both ways, so capacity shouldn't be an issue here. Have tried changing to different channels in the app without this helping the problem. I have tried to change radiochannels and to stream from Aplle music, with the same problems. Any ideas what the problem is?

Hi guys, my new beam doesn't show True play in the app like my era300 does, any ideas. Thanks 

Hello,I've reviewed a lot of other threads but can't find a similar problem. My setup: Old Sony TV (no e-arc)PS5 (primary media device)Sonos Arc + 2x Play 1 as surrounds I recently introduced an HDMI switch with a Toslink extractor to resolve audio syncing. Toslink out to toslink/HDMI adapter to Sonos Arc and HDMI out to TV to bypass TV audio processing entirely.  First oddity: it all works well and I can get Dolby Digital 5.1 and full surround audio on the PS5 interface and any gaming, but when streaming Disney+ or Netflix, there's no sound coming from the rear speakers at all, despite the app showing 5.1 while this content is playing.  Second oddity: a second input device is a GoogleTV and in this configuration it's outputting everything in full Dolby Atmos, which is great! Definitely not complaining, but out of curiosity, how is this happening over toslink? Any help is appreciated!  

So I recently moved from house and had to do the setup over again, and must’ve done something wrong. Before the move, I used to be able to play music one the one SL even the sub mini and the beam 2, now, whenever those are off I’m not able to find the One SL even though the light is on and it’s configured to the internet… What should I try?

Toshiba TV has ½ and Mute cycle. When I hit ½ mute it works, then hit it again and the TV shows Mute 0, but the volume goes back to normal. But I do this cycle for the second time it works as it should and the TV is muted. I have a Ray and Sub.

Has anyone used a single Five as a rear speaker with an Arc / Sun Gen 3 set up. 

Whenever there is a loud sound during a movie (like an explosion) the volume suddenly turns way down and I cannot turn it back up. I have to turn off tv and turn back on to reset it. I have the TV plugged into sonos amp via HDMI and using sonance in wall speakers. Any suggestions?

I listen to radio A or I listened to radio A the day before, I ask SVC for radio B, answer "ok good choice" but Sonos remains on radio A, I ask for radio B again, answer "ok..." and it's radio B finally.Sonos Roam 15.9Thanks

Roam wouldn’t work at hotel using their internet? 

Sonos Arc is connected via HDMI ARC. When my family is asleep and I want to watch quietly I try to switch to Bluetooth headphones/earphones. Seconds later audio switches back to my Sonos, causing me to not be able to use my other audio devices (e.g. AirPods). How do I fix this? My AirPods aren’t compatible with my game systems, so I use to connect via Bluetooth through my TV (Samsung). Any help would be very appreciated.

I bought Roam whilst travelling but having difficulty setting it up with the hotel wifi and my phone. It keeps timing out whilst trying to set up. Any suggestions? 

Hi - is there any way to work around the seemingly arbitrary limit on the number of radio stations I can save to My Sonos? I have reached the limit which is quite annoying. 

I have a Sonos amp and I want to connect it only to a Sonos five. it's possible? how is it done?

I’m in Ireland and using a Sonos One. Under Services and Voice==> Music and Content I have Audible. When I click ‘Add a Service’ to add Amazon Music I have 79 options, but ‘Amazon Music’ is not one of those options.Would anybody know how I could make it appear?