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Want to talk about something that doesn't fit any of the other categories? This is the place.

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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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2134 Topics
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ThissuxContributor I
posted in General feedback and conversation
sonos is terrible

I have to start a new thread since support closes any others that are negative to the product. THIS IS A WARNING TO NEW CUSTOMERS I bought 2 sonos one units years ago,  when apps were a growing fad and before bluetooth speakers took off.They never worked right.Now years later I tried to set them up again in a new home office.  Sonos is worthless, and its not due to the age of the speakers. Its the same software issues that limits sonos products:1.) Why MUST I use a phone app to setup, you can't port that functionality to other os?2.) Why does it REQUIRE gps?  This can't be an optional thing? Maybe I dont want you selling my physical location the way I am sure you are selling all our other p13n data3.) My old speakers don't use bluetooth, so why does it have to be enabled in the app? 4.) All my music is local or played off my phone, why does your service HAVE to call home other than to spy on me or try to upsell me crap (and i can check for updates when I want them, not when you introdu

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barry2Enthusiast I
asked in General feedback and conversation
Still have major Sonos issues with the new app

Latest firmware and latest version of the Sonos app on Android.I still routinely have to stop and restart the app to get it to update it’s ‘now playing’ display.  While playing an imported playlist the speakers stop playing after random songs in the playlist.Unfortunately this is still an awful experience and I can’t get back to simply playing my music as it was before the ‘now not so new’ app was released. 

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Evo180Contributor I
asked in General feedback and conversation
true play iphone 16e

When is Sonos going to make iPhone 16e compatible with true play ? The iPhone 16e has been out for awhile now so what's the excuse to why it's still not able to do true play yet?

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BlablablablaContributor I
asked in General feedback and conversation
change user in sonos app

Hi, I would like to change my username in the Sonos app. Can someone help me with that?

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skyriazakosContributor I
asked in General feedback and conversation
Ongoing Era 100 Connection Issues – Frustrated by Support Responses

Hello Sonos Community,I’m writing out of frustration after spending countless hours trying to resolve persistent connectivity issues between my Android app and my Era 100 speaker. Despite following every troubleshooting step suggested by Sonos support—including factory resets, forgetting and re-adding networks, and more—the connection remains unreliable. The app connects to my Era 100 only about 1 out of every 10 attempts.Support repeatedly points to my use of WiFi extenders with the same SSID as the cause. However, I had the exact same problem before installing the extenders. To rule this out, I’ve even disabled the extenders entirely, but the issue persists. I have also: Ensured my phone and speaker are on the same WiFi network Tried different devices for setup Updated all firmware and apps Confirm that there is no VPN or firewalls Attempted setup near the main router Nothing has provided a lasting fix. Factory resets sometimes work—once—but the next connection attempt almost

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RobeddieTrending Lyricist I
posted in General feedback and conversation
Dual sub mini setup

I know this has been talked about a good bit, but wanted to put in my 2 cents.  I prefer the ‘tighter’ bass sound of the sub mini vs the full-sized sub, but would also like to have the bass more balanced in my room.  Due to my space, the sub mini is on the far right side and the bass level is quite different when you’re sitting on that side vs the other side.  End result, one part of the room has a little ‘too much’ bass, while the other side of the room has a little ‘too little bass’.Having the ability to add a second sub mini would be a great solution to this.  I’m ready to spend my money, Sonos, please add this feature to the sub mini :)

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Zontax86Contributor I
asked in General feedback and conversation
Sonos error 913 adding music library

I don’t know what happened, my music library on windows 11 was working properly and suddenly from one day to an other it didn’t work anymore. I’ve tried to delete and add again the music library, tried again the set up for the shared folder, tried again to remove and install again thee desktop app but nothing… I’m desperate, why it need to be a continue struggle with Sonos all the time? Any suggestion? Any update to solve the problem? Please.

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Technocratic OathContributor I
posted in General feedback and conversation
The REAL reason Sonos New App and Eco System is SO BAD!

As a Sonos user for over 10 years, purchasing and, for the most part, enjoying close to 30 Sonos wireless speaker devices in that time (Play1, Play3, Five, Soundbars, Beam, Sub, ARC, and Era 300s), I have finally come to the stark realization - it's over.  Sonos is no longer what it used to be.  It is not what it was meant to be. It is not what the original designers dreamed SONOS could have been, and very nearly was… perfect.The Sonos app and ecosystem are now flakey, unwieldy, unresponsive, heavy and no longer the awe and joy I used to amaze friends and family with.Here is why… Money.  More specifically, monetization. The primary, key flaw with the new SONOS app and ecosystem is that what used to be a private, on network wireless audio control system is now a cloud based controller system that requires a round trip to Sonos servers to process, collect and finally respond to what you have asked the local system to do.Volume up?  Send the request out across the Internet to Sonos server

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LenonoHPContributor I
asked in General feedback and conversation
Separate accounts per Group of speakers

We have about 12 Play 1 speakers separated in 3 floor offices, all controlled via the Sonos app with a single account. The issue is that users, instead of playing the Group that correspond to their area, they keep going to the main sonos system and start messing up with the music in all of the offices Is it possible to have a separated account on the sonos app per group? so they don’t interfier to one another?  Thank you!

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Mr. T
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DompauloContributor I
asked in General feedback and conversation
inheriting a sonos system.

I have an inherited a Sonos Zone player 100 . O factory reset it. But I tried to register with the wrong App. Now the correct app says email already in use ! So i cancelled my account. But now it says wait till July 6th! advice welcome please

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McMintuserContributor I
posted in General feedback and conversation
Looking for information regarding iOS update 80.23.9

This update just appeared today. Does anyone have information on this update?

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Pjs1100Contributor I
posted in General feedback and conversation
horrible connectivity issues. spend more time plugging and unplugging sonos speakers than listening. so tired of it.

I have spent thousands on amps, speakers, bars.... the connectivity issues are always a problem.  I call support, guess what, I know more than they do. Im sick to death of not being able to use my system. They should team up with Musk and put them in Cybertrucks. Take it all to the dump. Sonos is a dying company. Don't buy their worthless products. They simply don't work. 

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MarkgdrtContributor I
asked in General feedback and conversation
Wi-Fi vs Ethernet for Sonos Setup in a Detached Garage – Any Recommendations?

Hey everyone,I'm planning to set up a couple of Sonos speakers in my detached garage, mainly for music while working on projects or just relaxing. I’m wondering whether it's better to run an Ethernet cable from the main house or rely on Wi-Fi. The Wi-Fi signal is decent but not perfect, especially when the garage door is closed.Has anyone done something similar? What worked best for you in terms of connection stability and performance?Thanks in advance!Moderator Note: Modified in accordance with the Community Code of Conduct.

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HoochieBoyTrending Lyricist I
posted in General feedback and conversation
Sonos Music Library Alphabet Scrolling Finally Fixed only took you over a year, NOT GREAT

Sonos Music Library Alphabet Scrolling Finally fixed, only took you over a year to fix this and you still haven’t fixed issue when playing along playlist. You have to keep scrolling down the queue to see what’s playing, another annoying feature that has gone.

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FuzzyLogicContributor I
asked in General feedback and conversation
sonos and email

Set up my account and now when sending and receiving emails it shows Sonos as the name instead of my name. I need to fix this quickly, Help!

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Mike_247Contributor II
posted in General feedback and conversation
Incompatibility of Sonos Arc Ultra with Sonos 1 App

So I just spent over $1,500 to add a new Sonos Arc Ultra to my existing Sonos system that I have built over the last 15 years, only to find out that it is incompatible with the Sonos 1 App.  I have spent 10’s of thousands of dollars over those 15 years to build a great music system throughout two houses with complete ability to manage my music with the Sonos 1 app.Sadly, I will now stop purchasing any more new Sonos products and will be returning the Sonos Arc Ultra because it demands I use the Sonos 2 app...I am not interested in managing two separate systems.I also have no interest in using the new features of the Sonos 2 App...I am happy just playing good quality sound over the many speakers & sound bars I already have, with complete flexibility of choosing sources and rooms in the old app.This extremely frustrating for me and I am surprised that Sonos can’t allow for the backward compatibility of all new products for the loyal customers who purchased their products over many ye

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jgatie
AjTrek1
AjTrek1
posted in General feedback and conversation
Are You Human?

The title of this post is taken from the cover of Time Magazine's most recent issue. In the age of AI that intersects with our lives on a daily basis I found it very interesting.It doesn’t apply to Sonos directly; but as you may have noticed more SPAM is being AI generated in the community; much to the chagrin of GainSight. OP’s are using the internet to resolve issues with AI generated answers some accurate and some not on a more frequent basis.That said I thought others might be interested to read just as an FYI. AI Tech is evolving at exponential rates. I believe the more we understand it the better prepared we are to deal with it.I personally believe that AI (as it relates to Sonos) will play an increasing role in the future between the end-user and the App as Sonos continues to evolve.So, if you’ve got some spare time and don’t mind reading a rather lengthy article here’s the link.Enjoy and please leave your opinion(s).

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Usafa00Contributor I
asked in General feedback and conversation
Sonos Master Account Recovery

I have had a Sonos system for nearly 10 years and it’s always been associated with the same email address.  Recently one of my speakers needed to be factory reset and re-added to my system.  In the process of doing this I realized that I am no longer considered the owner of my system and while my email and login info will log me into the Sonos app, it does not give me control over my system and won’t let me make any changes including adding speakers.  I’ve called Sonos and they were very unhelpful and wouldn’t even verify what the email address is that’s associated with my system.  I’ve had an iTunes account stolen from me in the past and Apple was able to give me back control of my iTunes account after removing the Russian email address the hacker attached to my account.  Does anyone know how I can regain control of my system without starting over and factory resetting every speaker and adding them to a new account?   I have 30+ speakers and this process would take the better part of

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FranklynContributor I
posted in General feedback and conversation
Feedback on upgrade from Sonos ARC to ARC Ultra

I am an avid user of Sonos products for the past 10 years, as well, enthusiastically tout the products to friends and family during this time. It is not my intention to engage in Sonos bashing. My questions is, has your switch from ARC to Ultra gone smoothly, or is it just me??My experience is a bit disappointing.My setup is a Verizon Fios cable box >> Sony Bravia smart TV » TV ARC output to » Arc Untra / L & R rear One SL speakers & Sub Woofer.First - The spatial audio surround qualities when watching a movie is awesome. A noticeable improvement!!!Problem 😢 - (1) When I switch to a different TV channel, audio dies. I have to switch TV to its internal  speakers, then back to external speakers, audio resumes. Can you imagine the annoyance. Of course, I tried different HDMI cables, reset all systems, manipulated every TV and Sonos audio parameter to no avail. Remember, the only thing to change was the Arc soundbars. My previous Arc worked just fine. I have a case opened wi

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AjTrek1
AjTrek1
posted in General feedback and conversation
To Fathers Around the World

  

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Dawntreader1Contributor I
posted in General feedback and conversation
Why the actual f can’t your products work properly for once?!

I am just totally at my wits end with dealing with my Sonos system, the bs updates and the meaningless press releases. I’ve had the same constant problems with the app and speakers for years now. Constantly disappearing from my network, cutting out repeatedly if I can actually connect, skipping tracks, looping tracks, it goes on and on. I’ve tried replacing my router with a mesh system, no dice. I’ve tried setting up a separate Sonos network, no dice.  Trying to play music in my home, on my speaker system I’ve invested thousands in, shouldn’t be such an endlessly maddening experience. 

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69MustangContributor I
asked in General feedback and conversation
One account with multiple systems. Am I able to name each system under Switch System.

I have one account with multiple systems.  Am I able to name each system under Switch System, instead of it saying Sonos System 1, Sonos System 2 and Sonos System 3?  I can’t seem to find a place on the app to where I can change the name.  For example, Book Store, Skybox Suite etc. Your help in this matter is greatly appreciated. 

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Mr. T
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samnsrichContributor I
asked in General feedback and conversation
I can't access my profile on Sonos on the web, help!

I have a Sonos Era 100, and I’m in the UK. I want to use BBC Sounds but it’s not showing in the list of services on the Sonos app. After an hour of chatting with support, they told me my country was set to US and I needed to change it to UK. The problem is that I can’t see the country or my address in the android app, so I believe the only place I can change it is on the web? While I appear to be able to log on (I enter my username and password) when I click on the head and shoulder icon to access my profile, I get a black circle spinning on a white background… And it fails to load. When I explained this to Sonos support, they just said there was a “temporary” problem with their website. I have restarted the Era 100, the router, my laptop, and the router, and I have tried this several times over the last week and I have still not been able to load my profile. I think it might not be a temporary problem after all… anything else I can do? 

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AustinSafariHouseContributor I
posted in General feedback and conversation
The app in unfixable - start over of Sonos fails

I was a Technical Program Manager for decades who specializes in Data Science and InfoSec.  Worked at Meta and Google.  I have seen thousands of development projects. I am in Austin and I will come to your office and explain in detail why you suck so bad, and I wont even charge consulting ratesI was (past tense) a huge Sonos fan.  Look at my account to see how my devices I own, and for how long. Easy $30K in devices, if not more. I'm not even going to mention the amount of money I have lost as a shareholder.The app is still unusable trash.  You cannot fix it.  My wife refuses to even use our Sonos system now because of it. The app is ugly. It looks like bad early 90’s development. It works poorly at best.If Sonos does not start over on app development, the company will fail. After over a decade and house full of devices I am looking at other options.It’s not fixed now because you are not capable of fixing it.  If die hard fan customers like me are throwing in the towel, the stock remai

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mdahuContributor I
posted in General feedback and conversation
anghami app

Why was the Anghami app deleted from Sonos? Is this temporary? That's my main source of music and it's been challenging since the Sonos app update. Now you killed it completely. 

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jgatie
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