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For what are probably very sound productivuty reasons, my empolyers network blocks traffic from TikTok and Snapchat but that is no issue to me becasue I don’t use them. (it also blocks Deezer, but perversely not Spotify - go figure!). However, when I move around these Community pages, as well as those on the Sonos main site, when a new page opens I get alerts telling me that content from Tiktok and content from Snapchat is not permitted. Are there “hidden” linke to those sites somwhere in the code of these sites or is there some other, more acceptable reason?
I’ve invested thousands and supported Sonos since it’s inception but all of my devices never work properly and go Missing regularly or the sound won’t turn up or down…..I’ve followed the whole app saga and been patient but it still makes my investment almost worthless……I even did the ceo@sonos suggestion and dint even receive the courtesy of an auto response……is the next step grouping together for class action or should we continue to wait?…..literally an audiophile with my audio cut off by my investment mistake!
As a long time Sonos fan and supporter I am so disappointed in the performance of the new app, I am very much invested in your product upwards of 6K. The fact that the app no longer works seamlessly is an outrage! I am tired of the delay in response the delay in volume control the speakers not responding the delay in load times and my speakers seemingly doing there own thing, just tonight I added a play three to my basement set of a play three, play one, move and mini sub an each speaker playing at a different time and not sinking was problematic. The sound quality is and has been superb, but the glitches in the app are unforgettable. Please respond with fixes and some positive words that will help us loyal supporters have encouragement that there’s light at the end of the tunnel. I would like to continue to support the product and upgrade my system but until things work correctly I will discontinue purchasing any more Sonos products. Regard David J.
This is a total joke...ive had a working system for ages, now Ive changed my WiFi password and downloaded the ‘latest’ sonos app. If i want to connect to the speaker to update the wifi pw using bluetooth, the app wants PRECISE location, not just approx, ie my street..which i can see on the map, but it wants my damn house number using GPS/WiFi etc. jeez, just tell them where i hide the front door keys while we are at it... This is bull… there is NO REASON WHATSOEVER for an app to need precise location, unless its a gps app like navigation etc.I want to know WHY this is needed and HOW it could ‘impact’ the service. Knowing my street, suburb, city, country is fine with me, (and more than enough info) but even that is crap..so why does it need precise location??? I want a decent answer!Before the haters chime in..its rubbish what your going to say about, “thats what you have to do”, “go elsewhere”..bla bla… well you can provide what you want ...don’t force it on me.. this is basic privacy
I am worn out from 7 months of my sonos system not working. I own 8 speakers and have decided to try sell them and use another system for wireless music in my home. Any ideas? Hate to trash them but…Stephen
Hi Sonos Community,I decided to return a Sonos item within the 30 day policy and Sonos quickly emailed back an MBG Reference Number for my return and asked me to use the Return Shipping Label which would be provided in a separate email.I have patiently waited for the Return Shipping Label email and made several phone calls to the Sonos Staff to please send it to me. I have been kindly treated by the staff and reassured that it would be coming very soon and yet I am still waiting.Does anyone know how why I can have Sonos provide me with the Return Shipping Label in a timely manner?ThanksNTch
I created a developer account on 24 October 2024, and the developer dashboard still says “Your registration is being analyzed by our team, please wait.”. There are no other options on the page. It has remained this way since I registered. I created a developer support ticket on 30 October, but there has been no acknowledgement or reply to my ticket. I added more comments asking for a reply to the ticket on 4 Nov and 3 Dec, but there has still been no reply or acknowledgement of the ticket. Does anyone monitor or reply to developer support tickets? How long am I expected to wait for my registration to be “analyzed”? This seems like an extraordinary amount of time with no response. My company has many clients we’d like to integrate with Sonos but I don’t seem to be able to proceed with anything yet.
My wife today tried to return a Sonos product at our nearest ups drop off. She has attached the return label but the guy says she needs a customs declaration/contents declaring. Is he correct? Or just not know his job. The parcel is going to Poland why not the UK. Please help I am 8,000 miles away and she just does not know what to do. If he is correct please send me a link or alternatively how to correct him. Thanks.
Dear Sonos Team,As a devoted user of your products, I want to express both my admiration for the groundbreaking work you’ve done in audio technology and my growing frustration with the challenges your closed ecosystem has created. Recent months have brought these frustrations to a boiling point, as nearly every review on app stores, forums, and social media is filled with complaints about the Sonos experience. It’s heartbreaking to see such a beloved brand risk alienating its most loyal customers. The Frustration Is Real and GrowingThe issues with the app update earlier this year are a glaring example of what happens when users are locked into a system they can’t control. Missing features, bugs, and a lack of transparency left many of us in the dark, relying solely on Sonos to fix problems that persisted for months. In the meantime, your community—your greatest advocates—has been venting its frustration everywhere, from the app store to your forums.Search “Sonos app review,” and you’ll
I just bought an Arc and 2 Era300’s for the basement and a Beam and 2 Era 100’s for the living room. 2 questions: 1- Who engineered the Sonos App? What a piece of s***. 2- The Era’s in both rooms cut out for like 0.25 seconds every 15 seconds or so. Why?3- A third question just popped into my head? My are people so impressed with this garbage? Moderator Note: Modified in accordance with the Community Code of Conduct.
S1 app and firmware got an update recently to 11.15. Anyone know why or what was in it?Although I only have three S1 devices left, it was the worst S1 update I can remember. Took ages to do (via PC), and once finished my Play:5s both needed forced reboots to be discoverable on the network again.
Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these
