General feedback and conversation

It’s a Celebration 😂😂😂 

Applying for a Sonos Developer account has been on this stage for more than a week, now:Your registration is being analyzed by our team, please wait.Is there a way to see the progress, get an idea of wait times?The clients are growing impatient :-) Have reached out to Sonos Support (couldn’t help me) and the developer-feedback address I found here.Much appreciated!

Dear Sonos dev team,I use the alarm on my Sonos Era 100 to wake up every day to the same Spotify playlist. My Spotify playlist is in shuffle mode on Spotify, but the alarm plays the same songs in the same order every day.  Please allow Sonos to read the status of the shuffle button when it loads a Spotify playlist and shuffle accordingly, especially for alarms. 

Currently, I have a Netgear Orbi RBR850 router for my mixed WIFI environment that includes several Sonos speakers.   I have had disastrous results from upgrading to a newer Orbi that does WIFI 7 and has different zones for 2.4 and 5ghz.  I gave up, as it was more frustration than it was worth.My mixed WIFI environment includes WIFI7 capable products (Macbook M5), Sonos, Raspberry PI, iPhone 17 Pro, and who knows what else I have here (LOL).   It’s worth mentioning, that I have an original Sonos Playbar that does NOT play well with the newer Orbi, that was a big problem, too.I have looked around and I’m not sure about what newer routers would work well for this.  I even consulted AI, and AI said I’d just be better suited to wait a few months until the routers stabilize. Figured someone here may have some insight to share. Thank you!

The latest update broke my sleep playlist completely and Sonos has stopped me to be able to play 10 hour static noice sleep songs with YouTube music and Spotify. There just grayed out and clicking on them it gives either an error or does nothing at all. I already replaced everything, resigning in to everything, tried other songs, unplugging power etc etc. it is Sonos that blocks this cause they work perfectly on the services them self and before the latest update… This is ridiculous if this would not be a bug but by design ​@SONOS 

I love my Sonos speakers - I have a Beam, a Mini Sub, 2 Play 5s, and 2 Era 100s. They sound GREAT. When they work. Enter the Sonos ecosystem… the poor coding, the terrible user experience, the  shockingly bad UI. There is nothing more frustrating than a song that cuts out, except one where the speakers play intermittently. Because of this, I loathe Sonos as a company. I am appalled at the seeming hate that the Sonos product mangers, the software engineers, and the company management has for audiophiles; if not, please explain the volume slider that never starts at a synched volume and has to be manually adjusted, explain why SonosNet continually drops out while my WiFi does not but am yet unable to allow the Beam to talk to the Sub and Eras over WiFi? As of now, I no longer caution people who inquire of me if they should buy Sonos, I actively proselytize for anyone and everyone to please make better choices and buy some speakers with a functional ecosystem - again, the speakers soun

My Sonos Amp (about 3 years old, ~$1,200) has completely failed! Theres a  popping/static sound and nothing...I went through full troubleshooting and spoke with Sonos support, and the conclusion is that the amp itself is faulty. Since it’s out of the 2-year warranty, the only option offered was to replace it. Honestly, that’s disappointing for a premium product at this price point, especially with no repair option available. Has anyone else experienced this? Were you able to get any goodwill replacement or help from Sonos or the local importer?

Nothing to do with Sonos. However, Android cellular phone users in the USA may find the article useful.  Good Luck!  https://www.cnet.com/tech/mobile/google-is-paying-android-phone-owners-135-million-learn-why-and-whos-eligible/

[ x ]  Allow Alarm to be snoozedIf not checked - no annoying popup is generated So many problems solved.

When trying to unsubscribed, even when signed in, I get. You've just sent a bad requestThere was a problem with your request. Please try again. Had this for weeks.

As I understand it, once OSX no longer supports Intel apps, there will be no desktop app for Mac.  The desktop app has persistent access to the queue regardless of what content is currently being played.  The mobile app and the web player only have access to the queue if one is playing tracks from your music library.  In the case of the mobile app, the queue icon isn’t even present.  In the case of the web player, the icon is present but is greyed out/non-functional. I recognize that playing a local music library is probably only done by a minority of Sonos users but that community is not exactly zero either so if the desktop app is going to be discontinued, it would behoove Sonos to provide similar capabilities in one way or another.  Given that the queue icon isn’t even presented in the mobile app, perhaps the simplest thing to do would be to fix it in the web player.Further, the desktop app allowed one to select multiple tracks for deletion from the que

Owner for over a decade. It’s now showing up in customers like me who have significant investments in the products yet they don’t work.  I just spent 30 min on tech support wasting my time with no resolution!  Hey SONOS If you need some to fix basic product functionality give me a call.  I’ll be the guy who is replacing this garbage along with all my peers…….. excuses are not acceptable.  Nor is customer support who is unqualified to deal with what I can assume are thousands of customer with basic issues…. Like can I play music.Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi everyone! Some of you may have seen my post on Reddit yesterday, but I wanted to invite feedback from this group directly on the same topic. Here’s what I posted over there:For the last couple of months our engineers and designers have been working to improve usability of the app and I wanted to start a conversation here about what we’re up to, and invite your thoughts, long before any changes start showing up – even in our beta channel.As you know, all too well, over the past year we’ve spent a lot of time digging out from the obvious performance and reliability issues in the “new” app. We’ve made progress but of course that work continues. Recently though we’ve also been asking a different question: even when the app works, does using it make intuitive sense?To help validate our belief that we had real work to

Come on Sonos, ive got money to spend on this set up!! Lets go!!

This morning I received an email from Sonos indicating that I had purchased 2 amps.  They had my correct name, credit card number, and email address but wrong home/billing address.  I canceled my credit card and I think I was able to also cancel the purchase from Sonos.  I had recently (2 days ago) used that card to purchase an Andrew Bird substack subscription.  I know Andrew Bird has done some work for them.  I would like to know how this happened. I never made the purchase.

The system would greatly benefit from a full EQ or at very least, the option to adjust midrange.Considering the cost of full Sonos system, the lack of actual equalizer really feels like an oversight. We all have different tastes when it comes to sound profiles, and having an EQ seems like a no-brainer feature in the current premium soundbar/speaker market.Trueplay does not mitigate the lack of equalizer, as the results are very inconsistent, especially in rooms with non-regular layouts.Sonos please, add an EQ.

Hi Sonos Team,I would like to request a feature to disable the "long-press to join group" function on the physical buttons of Sonos speakers.This is a specific issue in households with children, particularly with models like the One, Era 100, Era 300, and SYMFONISK speakers. My children have SYMFONISK speakers in their rooms, and because they don’t have smartphones to control the music, they use the physical buttons to play/pause or skip tracks.The problem is that they often hold the button down for too long, which triggers the "Join Group" feature. This causes their music to merge with whatever is playing in the rest of the house, which is frustrating for both the kids and the adults.It would be a huge improvement if we could toggle this specific shortcut off in the Sonos app (under Room Settings), so the buttons only function for Play/Pause/Skip without the risk of accidental grouping.Is this something you would consider adding t

Just FYI….I had a Sonos Order lost by UPS. I contacted Sonos Sales via email (*) and the next day received a response to verify my shipping address to get another order sent. My point is to contact the right department in Sonos which is not Sonos Tech Support nor this community.  Doing so will prevent (or lessen) frustration. Make sure you have your Order Number and carrier (UPS, FedEx) tracking number and explain the reason for the email. To find the page in the snip-it below just go to sonos.com and scroll to the bottom and click “Contact US”.  I hope this helps!  * You can also call within the specified hours. Ph

I recently had issues with my Era 300 and Stands. The screws were worn out after 2 cycles of assembly and disassembly.  For a premium brand where 1 set of Speaker and Stand costs almost 1000€ the policy is super disappinting, a lot of non premium brands are way more consumer friendly. Sonos does not offer replacement parts to order (am I expected to buy the whole stand because a small part is broken?) Installation manual does not provide helpful specs “Black Screws” (say Phillips M5 28mm PH2 Bit) The support is closing the chat before you could ask all your questions

Radio France and its many substations (Musique → La Baroque is the one I used to listen to) is no longer reachable on my Sonos (S1). )   Any advice from other users?  Still comes in beautifully on my Imac via Google Chrome but unlike  my Sonos this is not connected to my stereo system.

I’m registered in the developer portal (integration.sonos.com) and successfully registered integration app.   When we tried to login to the Developer Portal yesterday and also connect to api.sonos.com., we getting a login error on of our Sonos accounts saying that are “email or password are incorrect, please try again”.    I reported it already to the 24/7 support agent, but seems I am the first reporting the issue yesterday and also sent  detailed email to developer-feedback@sonos.com - even if it occurred already an hour ago and is still ongoing.    It appears like a misconfigured Okta config on the developer site (getting started link) and the api.Sonos.com pages. Do others experience same issue, or does the login or account registration or password reset on developer.sonos.com / integration.sonos.com work for you?

Well, I bought into this SONOS system and it used to work awesome.  Now, it’s crap. Now I have all of these components and they're all as good as paperweights now.  I cannot get this BS system to work anymore for anything.  I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me.  I'm so frustrated with this system.  I have speakers in every room of my house and I sure wish I could control them.  My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone.  I've spent time with the techs on the phone.  I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system.  Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house.

I have a mini sub and I typically have it turned off out of respect for my neighbors.  When I decide to turn the sub on or off there are about 7 or 8 taps/steps I need to go through to achieve that.  It’s not so much the taps but more about remembering the mapping to get there each and every time.So here is my suggestion….. and Its crystal clear in the image below that I created for you.  Include the sub at the bottom of the output selector page and even though it doesn’t have a volume you could use the slider to adjust the amount of bass.  Plus I can turn it on or off RIGHT THERE!!!!  No more 8 steps to turn on and then another 8 steps to turn it off.  I just saved your customer 16 steps.You c

I know this is a community forum and not santa‘s wish list center. But when it comes to sonos, I noticed, that sometimes you just need to leave your wishes somewhere.So here it comes: Updated Fives with upgraded chips, wifi and mics would be nice.And if you would drop updated Aces with better sound quality, sound swap for all speakers (and not just soundbars - my partner does not like my music taste) and maybe a hdmi dongle for atmos support  (if you don‘t have a soundbar) - I would be very tempted.

So, after 3 failed attempts at using PayPal, Pay in 3 on the Sonos website, I have finally got it to work. Tech company, sells WiFi stuff etc etc. You'd think ordering something would be easy? No, not if using PayPal!I have serious doubts about my purchase, if a company this well known can't even fix their website payments it makes me worry about their products or what support there may be if something isn't right.Anyway, I did order eventually, and followed the instructions of previous frustrated customers. If trying to use PayPal pay in 3, place your order with a credit/debit card. Then when you get to review order, edit the payment method to PayPal. No problem after that. Customer experience trying to get this to work is absolutely shocking, I was at the point of refusing to ever buy a Sonus product due to pure frustration. Not a PayPal issue, the payment would sit as pending every time but doesn't create an order. Let's hope the product is decent, or