General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 673 Topics
  • 4,627 Replies

673 Topics

M
Maxwell61Contributor I
posted in General feedback and conversation

Change color

We really should be able to change color it's not that big a deal and it would really lighten up my day if I could see different colors some people are very visually tactile.

1
Ken_Griffiths
4 hours ago
T
the bouscyContributor I
posted in General feedback and conversation

Returning faulty soundbar to Poland - no commercial invoice.

Morning all,I am trying to send a broken playbar back to Poland for a 30% discount code on a replacement.I printed out the forms sent to me by Ivytech. These were a shipping label and 3 waybills.DHL refused to collect as there were no commercial invoices.I spoke to Valerian, a member of the Sonos escalation team, who promised me the invoices would be sent to me.No communication or invoices have been sent since.Has anyone else had this problem? Valerian told me it was the first time he had ever heard that commercial invoices were required.Philip

6
106rallye
11 hours ago
J
jalarsen1Contributor I
asked in General feedback and conversation

Connectivity Issues

I’ve owned Sonos since 2016.I have: 5 Play 1s, 2 Sonos 1s, a Play 3, the Beam, the Sub, the Move, the Connect, and the BoostEverything worked well until the last few months, and now the system works so infrequently it’s not even worth trying!The app CONSTANTLY cannot connect, and I have gone through EVERY troubleshooting option (including buying the boost to give it a dedicated channel).The Move is always in Sleep Mode and never wakes up - I can only use it as a Bluetooth speaker.I can unplug and reset everything, and it will work for a day or two.Wi-Fi is fast (1Gb) on a mesh network.I want help to get this to work or I’m selling the entire system and moving to Bose.

1
Ken_Griffiths
17 hours ago
Dogdad
DogdadHeadliner I
posted in General feedback and conversation

Sonos app crashing and showing rooms not connected but are.

So I’m watching a Dolby Atmos movie and all is good. I happen to open the Sonos app and see rooms that say not connected and has the red dot by each. So I go to open a room that says no connection on the app and the app crashes to the iPhone Home Screen. Also, one of the rooms listed as not connected is my main tv room. But, I never lost any sound from the Arc, sub, or Ones and watched the entire movie with no interruptions.Then the bathroom room disappears on the list of my system , and two kitchens appear. Then tv room appears twice listed. Never happened before. Wondering if it’s the same on my iPad. Ideas?  

69
C
23 hours ago
J
Jesús ReycaContributor I
asked in General feedback and conversation

Intercambiar entre sonido tv y barra sonido ARC

Buenas tardesSe puede cambiar entre sonido de la TV y sonido de la barra ARC, si cambio a sonido de TV automáticamente se vuelve a la barra de sonido

1
Airgetlam
1 day ago
Y
YogitimContributor I
asked in General feedback and conversation

Discount code not working with Sonos stands?

I got a discount code from Sonos and tried to apply it when buying the Sanus Floor stands but it would not give me the discount...Am I doing something wrong or does discount only apply to the electronic purchases?

4
F
1 day ago
C
caroljankinsContributor I
posted in General feedback and conversation

DTS x

Hi Sonos, I’ll gladly pay an additonal fee for DTS x support. What ever the price i’ll almost say :)Regards,Carol

4
A
3 days ago
S
SteckoContributor I
posted in General feedback and conversation

Play 5 gen 1 upgrade programme not working

Hi Sonos community I’m owner play 5 gen1 with eligible for upgrade programme. Unfortunately when login to my account I can see my speaker eligible to programme. Sonos confirmed that speaker is eligible. How to claim this discount? Thank you !

7
S
7 days ago
T
TrsommContributor I
posted in General feedback and conversation

Sonos One SL starts by it self

My Sonor One SL woke me up last night playing loud music in my living room.The culprit - a tiny leaf from one of my living room plants had fallen atop the Sonos.This was enough to start the playlist I had litened to on Spotify on my mobile in the evening.One tiny leaf falling atop the Sonos One SL playbak controller started the thing …...

6
Airgetlam
7 days ago
H
HamzalakhanyContributor III
asked in General feedback and conversation

Does sonos cover warranty for products purchased from Amazon?

Some products are better priced at Amazon than at sonos website/ Best Buy etc so I want to know would sonos cover the warranty if purchased from Amazon? 

3
melvimbe
8 days ago
T
tempzContributor I
asked in General feedback and conversation

Are trade up credits being adjusted by Sonos?

Has anyone else found that their trade up products have been removed from their accounts, so that there are not as many items to trade up as they expected?  I have old generation products in my account which I traded up and returned to Sonos, but these were removed and the “trade up” credit applied to items I am still using.  Sonos say that they are unable to verify registration for the products returned under GDPR, as they may now be registered to others.  So they are saying that the products returned are now in use by others - what!  they’ve sold them on!?  And because I’ve returned them I’ve effectively lost my 30% upgrade credit….?Come on Sonos, this is a con!Anybody else found this? 

3
T
11 days ago
Dogdad
DogdadHeadliner I
asked in General feedback and conversation

channel 1,6 , or 11

Does it matter which channel for Sonos ? 1, 6, or 11

1
Stanley_4
11 days ago
CJC2112
CJC2112Contributor I
posted in General feedback and conversation

Yet Another UK Returns Issue

I am returning a Roam as I decided to upgrade to a Move. I received my returns label, commercial invoice and instructions - all good. Arranged with UPS to collect my parcel and waited in. No show. So I took the parcel, with the 3 invoices to a drop off a couple of days ago. Today it got delivered back to me. I spoke to UPS and they stated it would be collected today. No show.Can you see a theme developing? Also:With the exact same issue.Can anyone offer any advice? UPS & Sonos Customer Service have both been useless. The problem with this process is that I can never prove that I handed over the commercial invoices and it just keeps on getting sent back to me.

5
J
12 days ago
B
BlanoooooContributor I
posted in General feedback and conversation

playback speed request- listen to audiobooks at 1.5x

Such a major feature missing! Will be super helpful to add it. We'd love to listen to audiobooks on our Sonos system while doing house chores but the inability to play at our normal speed or 1.5x or 2x makes us not use it. Please add this functionality. 

9
buzz
14 days ago
M
M.MContributor I
asked in General feedback and conversation

invoice

I got a invoice after my order is that intended to be a receipt?

2
buzz
15 days ago
A
ajx8141Avid Contributor I
posted in General feedback and conversation

Feature Request: Night Mode with Speech Enhancement with Low Bass and sub (Smaller Dynamic Range)

I’d like to make a feature request for a night mode that doesn’t completely eliminate all bass. A mode that will basically tighten up the dynamic range so all sounds can be heard around the same level for late night listening that won’t be interrupted by that one surprise explosion scene that wakes up the house followed by the speech you can’t hear immediately before and after.  Thanks!

5
S
16 days ago
V
vanZantuhhhContributor I
posted in General feedback and conversation

[WISH] Hardware | status led light

I wish that the LED light on the Beam Gen 2 also had the option on the Sonos G2 app that:> only show status light when audio is connected> right now, the led light always is white and ON. I like it when is lit up, but only when audio is actually active. I know I can turn it off, but then again, I completely turn it off which I don’t want. Because I like it to see what’s going on…

6
V
18 days ago
B
bigisland
posted in General feedback and conversation

FEATURE REQUEST - Fixed Volume on Sonos Amp

FEATURE REQUESTSONOS, similar to the Connect and Port, please add the ability for the Amp to allow a fixed volume (and the ability to set the level of that fixed volume).Considering the Amp can handle 1-3 pairs of speakers, each pair of speakers may have independent wall volume controls.  Some users don’t understand that in this scenario this would be a dual-volume setup and, inadvertently, may turn one of them down and therefore have no sound or not the volume they are desiring.Wall volume controllers make sense for those that don’t always have their phone/device in-hand and want to simply adjust the volume in a room.  They also make a lot of sense in commercial environments where you don’t want to give everyone access to Sonos, but are good with giving them access to controlling the volume level.  So, wall volume controllers aren’t going away any time soon.EVERYONE who sees this, please Like and Comment on this so SONOS sees the interest! Mahalo Nui Loa! 🤙🏽

1
Corry P
19 days ago
R
ricdawContributor I
posted in General feedback and conversation

Using the iOS App and the phone at the same time

Discovered a misleading prompt.  I was helping my dad by long-distance call to install a new speaker, but the install process always failed with a prompt that some other app on the install device was using Apple Airplay, and that we’d have to turn that off to continue.But no other app was using Airplay.  Ever.  Even restarted the phone.  Maddening.Turns out, because I was on the phone talking to him on the iphone’s speaker during the install, guiding the installation, that the phone call itself was the culprit.  That us using the iphone’s speaker during the set up was somehow blocking the setup process from hearing the coded sonos chime.  After telling dad to do the setup process by himself, after hanging up the phone call, only then was there success.I suggest a prompt edit to add that in addition to some other app “using airplay” the prompt should also say “or the phone’s speaker and voice input is being used by an active phone call.”  Would have saved us from pulling out all our hai

1
Corry P
19 days ago
A
arpatil1Enthusiast II
posted in General feedback and conversation

Feature Request: Center Channel Volume and Tuning on Arc

Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting?  If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly.  Bose app already offers such feature for their soundbars. 

46
B
19 days ago
L
LorenIpsumAtmosContributor I
posted in General feedback and conversation

Feature Request: Full EQ

Dear Sonos Team,Got me a Arc with Sub and all.Though what I’m still missing is a full EQ to set the sound to my liking.At least one should be able to modify High/Mid and low rather than just high and low.I believe this would help to tune the sound to anyone's liking. Of course it should keep True play while you set this.Sometimes it just feels that mids are a bit missing and I’d love to just boost them. 

2
R
21 days ago
S
SjarContributor II
posted in General feedback and conversation

Sonos must use cheap batteries (RANT)

My 6 moth old move and 1.5 year old roam have died within 2 weeks of each other.  No lights, will not power up, went through all the procedures, swapped multiple cables and chargers and nothing.  The move did report depleted battery in the app during its last day before the battery completely went out.I probably only used the move a half dozen times and it sat on it’s base charger 99% of the time. I just can’t see investing again into the battery powered products Sonos puts out.  Premium prices for non durable products.  I have a 6 year old oontz angle that i got for under 20 bucks and it still works fine.Don’t get me wrong, I love my 2 Sonos amps and they have been rock solid and probably one of the best investments I have made.  I still smile every time I put them on.I just am frustrated and disappointed with the lack of quality of the move and roam.  Now I have to deal with the warranty return, not a biggie but just another hour I would rater spend doing something else.When it comes

3
Corry P
22 days ago
R
RadiogramContributor I
posted in General feedback and conversation

speech audibility for pod casts and broad casts

We have a large dining kitchen with a pair of ones in the working area as a stereo pair. All is OK with music but we often listen to voice, pod casts and radio. It is almost impossible to listen to spoken material over kettle boiling or extractor fan without raising volume to uncomfortable levels.I have tried adjusting bass / treble and speaker positioning, but to no great effect, in the eating area we have a beam which is much better when playing the same material. When my son was visiting at Christmas he said he had the same problem. The problem is such that I am considering a change of system in this location.In an experiment we tried a large vintage Bush transistor radio with FM ( over 60 years old ) which had no problem producing sufficient volume and clarity, as well as a surprisingly good music reproduction, it is a large radio with a large speaker and simple but effective tone control.I have a range of sonos speakers throughout my house including an Arc which I like very much. 

3
Corry P
23 days ago
Dogdad
DogdadHeadliner I
asked in General feedback and conversation

removing notice from app

I removed a sub last night in the settings as I know longer need it. I now get this notice in the app. Anyway of removing the notice?  

7
Mr. T
23 days ago
K
Kho Kian Hoe 01Contributor I
asked in General feedback and conversation

Suddenly cannot find AirPlay on sonos move

I was using Sonos move for almost one month, before the problem, I had use airplay function and there is no problem at all. But yesterday, i can’t find the airplay on my device even thought I didn’t change my Wi-Fi password or using another wifi (ps. Wi-Fi functioning well). Fortunately, I still can use Bluetooth for playing music. So what is happen is happen to my sonos move and how should I solve the problem?

1
Corry P
24 days ago

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