General feedback and conversation

Used to use the Sonos app exclusively. Then as we all know Sonos threw us a bomb that messed up a lot of users. After reading the constant complaints and issues so many were having, I went with the SonoPhone and Clic apps. They worked fine and I didn’t do any Sonos update's for two years. Now, I listen to SoundCloud most of the time if not a movie. Lately, SoundCloud and Sonos weren’t playing well together and I threw in the towel. I downloaded / updated the Sonos app……and ..drumroll 🥁🥁…. the Sonos app has been great and SoundCloud is perfect once again . Now I have a question..can one have the option “ No Content “ in a room , or will it always show music or tv?

Why is Sonos customer service so poor? Got very poor support for a technical issue a few months back and now poor support on a sales issue.Ordered a Combo Adaptor for an ERA100. Padded envelope arrived open and empty. Wasted 45 minutes with the bot and an agent before being told they couldn’t resolve and given a link to sales. Faced with a choice of making an international phone call or submitting an online form where they will get back to me within 7 days. 7 days? You have to be kidding.great products but the arrogance and complacency with which they treat customers is appalling.  

Well, I bought into this SONOS system and it used to work awesome.  Now, it’s crap. Now I have all of these components and they're all as good as paperweights now.  I cannot get this BS system to work anymore for anything.  I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me.  I'm so frustrated with this system.  I have speakers in every room of my house and I sure wish I could control them.  My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone.  I've spent time with the techs on the phone.  I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system.  Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house.  S

 First time this ever happened.  The Sonos app would not open telling me something about Guest Network Off or something like that.  An attempt to login failed.  Had to delete the Sonos app then reinstall.  Login worked then.This is a real reach….At the same time both my wife’s and my phone showed “Call failed” when trying to call someone.  While this was an issue the Sonos reinstall was executed with no further issues.  We called the carrier using the neighbor’s phone.  An agent finally got the phones working again for calls.  I see no reason the call issue & Sonos issue would be related.  Does anyone think there might be a relationship between these two occurrences?

Has anyone ever successfully requested reward redemption for those that are a part of the C Space Survey research? I put in a request about a month ago and despite repeated messages sent to moderators have not had any reply. There was also a survey from a couple weeks ago that was supposed to end with a gift card by the end of 8/14 and now that has come and go without a peep. There is one entry in these boards where it’s assured the whole C Space process is legitimately from Sonos, but now with this lapse in reward redemption I’ve wondering if it is. Anyone? Thanks.

 Why do Spotify playlists in the Sonos app not reflect the edits made to Spotify playlists in the Spotify app?

Album Art Display shows the current trackAlbum Art Display shows the album art from the currently playing track on your Sonos music system. It runs on a Raspberry Pi 3 Model A+ (or more current version) with an attached 7-inch DSI touchscreen. The album art fills the left square of the screen, with the song, album, and artist shown on the right. The display's backlight turns fully off when nothing is playing and wakes automatically when music starts.Touch the screen at any time to bring up on-screen transport controls (previous track, pause/resume, next track, and a sliding volume control) which fade away a few seconds after your last touch. If the Pi cannot automatically connect to a Wi-Fi network at startup, it broadcasts its own temporary Wi-Fi hotspot so you can connect it to the Wi-Fi network from your phone. A small built-in web page also lets you switch which Sonos zone is shown from any device on your network.I open-sourced this project. The code and complete DIY instructions a

Time for Sonos to upgrade their environment so their platform can be controlled by LLMs - need a full MCP server that can be called by LLM Agents

HiWhen working on groups in the settings:When entering a group to see what's speakers in that group -> no change done -> going back (arrow) or cancel (X): Message for "do you want to" appears. If going through several groups this message box is disturbing.The message box/question is of course important if do a change and use arrow/X, but when No change is done it should not appear.Amund 

Educate me.. I’m not a tech guy.. are there two different types of updates for Sonos.. app and software.. or are they the same? What updates make the speaker lights flicker ? Tia

I guess I’m having the same issue as many with the tracks “ not encoded correctly “ . After reading a few of the older post, am I understanding that the fix is to delete the music library and start over by re listing the tracks again ? Strange how it will play the first track in the list but no others..just goes back to the first track repeatedly.

Why is it that any question I ask as a new topic has to be reviewed by a moderator? Wasn’t like that before. 

My favorite way to listen to music in the Spotify app is the artist page, where it shows all of my liked songs from that particular artist. I do not see a way to do this in the Spotify integration in the Sonos app.For example, I want to go to a page that has all the Luke Combs songs I have liked in Spotify.

My room is not symmetric enough to obtain great results using TruePlay.  The system is Arc-Sub3-ERA 300s.  The problem is the room is open on the right side so no reflections off the wall on that side.  This makes it sound as if the right surround speaker is lower in gain.  It would be nice to be able to boost the gain just a bit on the right surround 300.   I know if you run TruePlay you loose the option to set distances.  Not sure changing the distance of the right surround would work to increase gain.  I believe that’s more of a timing adjustment.

Would it be possible to add the option to turn ON/OFF Shuffle-Repeat-Crossfade to the IOS Shortcuts Sonos interface?

Hello Sonos Support Team,I'm writing to share some feedback regarding my Sonos Era 100 speaker, which I've been enjoying overall, but I'd like to suggest a few improvements that I believe would enhance the listening experience for many users.1. Next/Previous Navigation for Radio FavoritesCurrently, the physical "< >" (skip forward/back) buttons on the Era 100 do not support navigating between favorited radio stations or stations within a Sonos Radio collection. I would love to see this functionality added, so that pressing these buttons while listening to a radio station would move to the next or previous station saved in my Favorites (or within a specific Sonos Radio collection), rather than being limited to track skipping within music playlists/queues only. This would make it much easier to quickly browse through preferred radio stations without needing to pull out a phone and navigate the app.2. One-Tap Playback for Radio Stations, Playlists, and SongsAt the moment, starting p

HiI'm one of those who is tired at the morning. Like verry, verry tired and a large bit more tired 😅One of few things that help is to be forced to go out of bed to stop the alarm. So for those like me it would be verry nice with a setting that the alarm only can be stopped by pushing button on the physical device (speaker).I guess it would be good if it's possible to stop the alarm  somehow in the app in case forget to turn it off before go to bathroom etc. But then somewhere "hard to find" in the app, not something doable in half sleep.Thank you again in advanceAmund

A note to people with mixed S1 & S2 systems. Do what I did an move over to Lyrion as control and carry on using your S1 and S2 kit. Requires running Lyrion (LMS) on your NAS or separate device pc or Raspberry Pi. The advantage is being able to run a mixed environment. I have Primare Prisma, Raspberry Pi based Picore and several Sonos devices operating under one control system. Takes a bit of tweaking but avoids getting rid of S1 kit, plus keeps you from running insecure network protocols for the S1. Just treat it as a Upnp render end point.

It was an absolute nightmare trying to tap that tiny circle and drag it across the volume bar. Taps wouldn’t register, the button was unreasonably small, and overall the volume slider has been a point of contention for users for a long time. Now that it’s updated so you can tap and drag from anywhere on the volume bar I’m so happy I had to log in here and just say THANK YOU! Amazing what a small change can do to dramatically improve the user experience.

The search results returned within the Android app should behave as they do in the desktop app and return ‘Album Artist’ within the Artists results for compilations...Any compilation albums have the ‘Album Artist’ value effectivly excluded from Artist search results in the App. This is new behaviour for the app since the ‘May 2024’ release. Prior to this behaviour was correct. It remains correct in the Desktop app.Details: On searching for ‘Various’/’Various Artists’ the Windows desktop application it, correctly, does what it always has done and returns ‘Varions Artists’ in the ‘Artists’ search results:  However, when the same search is performed from the Android app there are no results under ‘Artists’: All other results (Albums/Songs/Composers ect.) are consistent & correct across both Android and Winsows apps.Albums are correctly tagged:Capitalisation, varying index grouping between album artist/compilation/both options or removing the ‘Compilation’ tag has no impact on the beha

Hello, hopefully someone at SONOS sees this. As it’s impossible to use the iphone physical buttons for volume control (I can understand the problem with this) Sonos are recommending e.g. using the physical buttons on ROAM. However these sound effects are very off putting.Please can you offer the option to disable sound effects on this?Thank you

I would like to make a feature request:When an attempt to add an album or track(s) to a Sonos Playlist that already contains that content give a warning as such.  Give the option to add again or not add.

Hi people I have received email form community@sonos.com that I got private message form One of Administrators its that I have received prize : apple air iPad he never replied to my query though that’s why Iam here . is this spam ? Anyone had this kind of experience with Sonos? they want my details and 13$ shipping costs thanks for any help  

I just received a message from a new account with no posts, Administrator_Jason, offering a free iPad. The message contains a link that looks like it is from Sonos.com but it is to presentnow.com. This has all the red flags of a scam.  Just a warning to be careful about what you click on, even here.  Mark

Hi, I keep getting private messages from a scammers called Administrator Hollis, offering ipads, can someone delete him, Plus how did my userid get outside the community?Can someone delete him?Thanks