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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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2165 Topics
AjTrek1
AjTrek1
posted in General feedback and conversation
Network Attached Storage (NAS) Buying Tips

HelloConnecting a Network Attached Storage (NAS) device to your network is an excellent idea. It’s not just for storing your music files; but any data you want to keep secure and protected for the long haul. Of course for Sonos it allows you to access those music files via the App to enjoy over any Sonos speaker!NAS devices with multiple drives are better (IMO) than single drive storage as they can be configured for redundancy using a minimum of two drives. To be clear single storage drives can be configured for redundancy as well, (via special software) but it’s still a single drive.NAS devices achieve redundancy in what is called RAID configuration of which there are several.RAID stands for Redundant Array of Inexpensive Disks or Redundant Array of Independent Disks. The best RAID configurations for home NAS are RAID 1 and 5. RAID 1 is a simple mirror with a doubled, tripled, etc. copy of the data, and requires a minimum of 2 hard drives. RAID 5 provides basic fault tolerance in case

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Mad FrogContributor I
asked in General feedback and conversation
Sonos NZ

Can I no longer buy Sonos products via your website to be delivered in New Zealand?

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PisstenContributor I
asked in General feedback and conversation
App Feature Request: Add “Force Music Mode” Option for TV Audio Sources

Feel the need to reopen this! Was marked as closed, but I can’t accept that this is not getting the attention it needs. It’s a simple software tweak, and should be easily added through a firmware and software update. In 2025 we love having a GUI while operating our music players, so playing music through TV is absolutely relevant. For sonos to be hardcoded to TV-mode, when source is Line (hdmi), thats just unacceptable for this pricy peace of hardware!Hope you take note of this feature request, and take it seriously this time.link to previous request:  

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jgatie
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marinheiraAvid Contributor I
asked in General feedback and conversation
New Arc Ultra (August 2025) confusing packaging

Hi!just got a new Arc Ultra in black. when unboxing it, I first thought I was shipped a whit one by mistake because the protective felt in which the Arc Ultra came is white.  My previous Arc Ultra (also black) came in a black protective felt, as all black Sonos speakers came in black felts. Has sonos changed this detail in its packaging?

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AjTrek1
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ChicagogatorContributor I
asked in General feedback and conversation
Sonos "Coupons"

Does anyone else find it deceptive for Sonos to offer 30% off vouchers to exchange old Sonos legacy products for new ones. And then for them to only tell you after you've sent your product that the offer isn't valid for items already on sale? Their perspective and attitude is, it's already on sale, so just pay us the sale price (that EVERYONE gets) and be happy. What value did I get for sending them my old legacy product!?

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Josh_3456789098765434567890-Contributor I
posted in General feedback and conversation
Please create a one click/tap option to sync volume across different speaker groups

My lounge is at one end of the house and kitchen/dining room at the other—there is no wall separating these two spaces. Due to the the 5.1 nature of sonos systems (I can’t make one big group) I have two separate speaker groups. Two sonos Ones in the dining room and a beam and two sonos Ones in the lounge. What suprises is me is there is no easy way to simply match the volume of these two groups. They don’t even default to the same volume when connected. I have long thought this feature would simply appear its need being immediately apparent to anyone in this situation, which I suspect is a lot of people. But it hasn’t so I’m raising it here.

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cbum63Contributor I
posted in General feedback and conversation
Has anyone tried using AI tools to automate Sonos routines?

Hey Sonos fans,I’ve been playing around with the idea of using AI to automate some Sonos routines—nothing crazy, just little things like starting music when I walk in the door, or dimming the lights when I hit play. I know it’s usually done via IFTTT or Alexa routines, but I recently discovered a cool blog post showing how people have built smart home automations using simple AI-generated scripts—kinda got me thinking. (IFTTT has a whole section on Sonos workflows here)So I tried an AI tool myself (let’s call it “deepseekai.free” for now). It generated a quick script to trigger a “Good Morning” playlist when motion was detected, and even slipped in a cheeky comment like “# Your tunes will be more reliable than your snooze button.” I died laughing—but the snippet actually worked pretty well as a starting point.Has anyone else experimented with AI-assisted Sonos scripts or automations? Did it save time… or give you a funny comment you couldn’t unsee? I’d love to hear your successes (or e

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Zack3frContributor I
asked in General feedback and conversation
remboursement

Bonjour,Suite a une erreur de commande, j ai refusé un colis (commandé *******) le 30/07/25. Le colis est arrivé en retour le 07/08/25 chez l expéditeur...Depuis, je n ai aucune nouvelle de Sonos , ni sur le suivi de commande qui n est pas mis a jour, ni sur une quelconque date de remboursement. Lorsque j ai appelé le service client, la personne n a pas été capable de me donner plus de précisions.J aimerai bien qu on puisse m apporter ne serait-ce que le retour a bien ete pris en charge et que le remboursement interviendra a telle date…Cordialement  Moderator Note: Translation with Google Translate. Removed Order Number. Modified in accordance with the Community Code of Conduct. Hello,Due to an order error, I refused a package (ordered ********) on 07/30/25. The package arrived back at the sender on 08/07/25...Since then, I haven't heard anything from Sonos, neither about the order tracking, which hasn't been updated, nor about any refund date. When I called customer service, the perso

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Morty_seeContributor I
asked in General feedback and conversation
missing shuffle function for apple music

the sonos app is so glitchy why can’t Sonos get this right? missing shuffle button in apple music is so inconvenient 

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AjTrek1
MoPac
MoPacHeadliner II
posted in General feedback and conversation
Amazon Music only load 300 tracks in the queue.

 Some time ago playlists on Amazon Music Unlimited loaded 500 tracks into the queue.  Now it is only loading 300 tracks into the queue.  This only happens when using the 80…. app.  When I use either SonoPhone or the “Orange” app to load the same playlist I get all 389 tracks.  So this is not an Amazon Music issue.  Why has this not been resolved?  An iPhone 15 was used. The first screenshot is when the 80…. app was used to load the playlist. The second screenshot is when either SonoPhone or the “Orange” app was used to load the playlist. Both screenshots are of the queue in the 80…. app. 

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controlav
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woutertjepieterseContributor I
posted in General feedback and conversation
adding music files on my Win11 laptop to the Sonos library

I want to play music from my Dell xps15 laptop's C-drive via the newly purchased Era 100's that are installed and paired as a stereo set. The app continues to refuse adding my music folder to the Sonos Library with the error message: Cannot find Dell laptop. What am I doing wrong?

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CarolNunn
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Zontax86Contributor I
asked in General feedback and conversation
Sonos error 913 adding music library

I don’t know what happened, my music library on windows 11 was working properly and suddenly from one day to an other it didn’t work anymore. I’ve tried to delete and add again the music library, tried again the set up for the shared folder, tried again to remove and install again thee desktop app but nothing… I’m desperate, why it need to be a continue struggle with Sonos all the time? Any suggestion? Any update to solve the problem? Please.

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LupoffContributor I
asked in General feedback and conversation
Tired of wonkiness

I have 2 bars, and a handful of speakers around the house… and for years now -  the app will find some speakers and not others.. it changes almost every time. I routinely get ‘system not found’ - WTAF - I am sorry that I spent all this $$ on a system that sounds great but is so freakin’ unreliable and painstaking to fix/stressful to engage, rather that seamless and simple.  I’ve read on forums about this wonkiness being a function of the app, particularly 1.0 to 2.0 - that seems to jibe with my experiences.  I am not looking for the Sonos service people to nudge me to call in or text to get some assistance. A short term ‘win’ (what? that they system works after 45 min of troubleshooting with you) isn’t sufficient when tomorrow I have issues again.  MAYBE TELL US WITH CERTAINTY YOU’LL  FIX YOUR APP IF THATS THE ISSUE, OR TELL YOUR CUSTOMERS  ‘YOU’RE SH/T OUR OF LUCK’?

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JosdContributor I
posted in General feedback and conversation
financiacion

Como financió una compra, en que momento al hacer el pedido se hace para poder financiar?

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Mr. T
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mdahuContributor I
posted in General feedback and conversation
anghami app

Why was the Anghami app deleted from Sonos? Is this temporary? That's my main source of music and it's been challenging since the Sonos app update. Now you killed it completely. 

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Airgetlam
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Etienne.wwwContributor I
posted in General feedback and conversation
Qobuz integration

In a previous exchange, you answered that music platforms (not Sonos) are in charge of developping their integration within Sonos App.Is this True? The point is: I don't care.As a consummer, if I cannot live the same experience on Sonos app as on Qobuz app, I will ditch Sonos a million times before bidding farewell to Qobuz.Do you see my point? Marketing professionals call this consummer experience.Etienne

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jgatie
IanJShaw
IanJShawChromatic Producer I
posted in General feedback and conversation
Is the Sonos ecology just too diverse now?

So, many months on from that event and my Sonos system is still best described as “quirky and unreliable”. I won’t produce yet another list of things that go wrong, there’s plenty on here already.  But every time I open the app now I routinely expect, and get: - players refusing to join an existing group “try again later” - the app refusing to control an existing group - music taking up to 30s to start playing across a group of players (I fondly remember the days when I heard the beginning of the first track in a playlist) - etc. All of these are resolved with patience and the digital equivalent of “jiggle it about and try again”.  And I usually manage to have a working system that plays my music within about 5-10 minutes of frustration and annoyance at the beginning of every session of playing music.  I’ve come to expect it now. But I’m wondering if one of the problems is that I’ve now got over 20 different players, of pretty much every S2 compatible type, which spans several generati

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Mr. T
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Neeko0817Contributor I
posted in General feedback and conversation
Latest App Update

Hey Sonos! You broke the app yet again with your latest update!! Now how long are we going to have to wait to get it fixed this time around, huh??? 

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Airgetlam
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rowemarkContributor I
posted in General feedback and conversation
instability with latest update

It feels like I was seeing some stability and improvements over the past 6+ months but since the latest update a couple days ago, new issues such as inability to add speakers to the group, volume control/responsiveness issues, general connectivity, viewing the queue, etc. Anyone else? We normally use iPhones but I also use an Android tablet because it generally is better for Sonos. But it does t matter with this latest release.  

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calvin_michaelContributor I
posted in General feedback and conversation
APP UX REQUEST: Volume control panel up until dismissed

I REEEAAALLLYYY want the volume panel that pops up from the bottom of the app to STAY UP until it’s dismissed by the user. Or at least have a longer timer. I have multiple speakers in one room that each need to be at a different volume level for the middle of the room to feel balanced (I use the room in different ways so I’m often adjusting). Just as I’ve tuned in to which adjustments I want to make, the panel drops down. Tapping on the volume slider again and then finding the speaker I need can sometimes cause me to forget what the adjustment was bc my brain switched gears. I repeat the process over again with more focus and speed. This causes an unnecessary and negative emotional response every single time I need to adjust my system— from mild annoyance to momentary rage (if I’m being honest). I don’t want to feel a sense of urgency changing the volume of my speakers 😕. Sometimes I adjust them manually and walk around more.     Having the short timer on the volume panel being up is

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Sotiris C.
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DanscheContributor I
posted in General feedback and conversation
is it a plan to have one App for Sonos?

Hi all, hopefully as well Sonos is there a plan once in a while to have one App supporting all Sonos Speakers again… so get rid of Sonos and S1?Here my conclusion, I have started with Sonos 10 years ago, my house is full of it, arounf 7k dollars in speakers, incl. Dolby, Sub, Playbar and many more.i had the interest to add some speakers, one in this room or that room…. Now I see that I would have to use 2 apps or trade-in my old equipment with a joking price i get as a rebate, the speakers all still work fine as of now… So no need to exchange… still music will come out of it, correct. As long it is as it is and speakers from Sonos are NOT compatible with ONE app i will never ever buy a speaker from Sonos, rather I check for a more open system. lLike that you can kill a company and if I looked what happend in the past with Sonos stock and CEO you guys are on the best way to disapear from a market which you have dominated some years ago… Sad story. If someone from Sonos reads this, a sho

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JaimeMCCContributor I
asked in General feedback and conversation
C space survey

Anyone else received an email to participate in a survey? 

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tomh72
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ADNSKContributor I
posted in General feedback and conversation
if i had capital, i could start a company as Sonos and Bose. ESPECIALLY sonos messed around with apps, program writing. how come?

Hi There:i can say well done. you find the way for marketing that if i have a sonos i have to have sonos again to improve my system. it ok… but my advise.. you guys stop messing around with app, S1 S2, sub 4 can not be paired with play5 gen 2 or playbar(i got my playbar from next to commercial bin, they bin it coz drivers ring rotten, i fix it cost me £5 and my time. i enjoyed to fix)Honestly, in amplifier the technology that you use, clear and smooth the sound(better than BOSE)My opinion…..Have you ever realize Your Main competitor Bose sounds between %6-%12 louder than sonos without distortion(on similar product). What action ll take about it?it was on deal lately i purchase my sub gen 3(because gen 4 can not pair with my system). i was dissapointed, but i ll not return it back. At least good looking peace of wood, i ll use it as my coffee table next to my armchair.(to whom can fell that sentences deeply)i clap my hand for play 5(well done) deeper base than your subs(of course less l

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Surf8urdContributor I
asked in General feedback and conversation
app’s preference for rooms to play to

Sonos app always chooses Bedroom to play to and not Livingroom even when I select Livingroom and click ‘apply’.

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AjTrek1
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SturgeonContributor I
posted in General feedback and conversation
Sonos offline

You folks need to send us emails to notify us when the offline issues occur. I spent a lot of time trying to determine if my not being able to listen to the music stations I added to my system was something wrong at my end. Just sayin”!!!!!!!!Why did you not do this?

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jgatie
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