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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 15,602 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1879 Topics
C
ChurroContributor I
asked in General feedback and conversation
Powerline Network

I'm wondering if Sonos can make a product that has Powerline network capability, in that way, you can connect your device anywhere to the power outlet and it connects to the network available on the place using the electricity directly to the router ?

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Stanley_4
4 hours ago
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AdamJ9320Contributor I
asked in General feedback and conversation
Configure Era 100s and Move 2 with TPLink WiFi network

Hi there! I have a TP-Link AX1500 (main router), a TP-Link RE505x (range extender), 2 x Era 100s (one directly above main router with a turntable fed via USB-C - AUX, and the other 5-10 metres away on a bookshelf). I also have a Move 2, which usually sits about 15-20 metres from the main router and about 5 metres from the extender. I’ve noticed that when the speakers are grouped together, (or I’m using only the Move 2 in its primary location stated above) live radio streams lose connection for 5-15 seconds at a time (I stream NTS radio, MyTunerRadio, and The Lot Radio quite a bit, so dropouts are unaccepteable). Spotify is totally okay! Since turning off my range extender, I have managed to more or less completely alleviate the dropouts (funnily enough the signal level doesn’t seem to be any weaker anyway on the Move 2 with the extender off - which is the one speaker in the network that would need some support from the extender, which leads me to believe the Move 2 may have been ignori

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A
6 hours ago
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NeilTchContributor II
posted in General feedback and conversation
Sonos Return Policy is Dragging their feet.

I have decided to open a dispute through my Visa credit card, because Sonos is not providing the Return Shipping label which they promised to email me after they agreed to accept my Return of a Sonos product I recently purchased.Sonos sent me the Return Authorization immediately but wrote that I must wait for the Shipping label that will come in a separate email.I have called Sonos several times and they promise to get me the label within 48 hours, its been 7 days and I have not received it yet.Therefore I have decided to open a dispute through my Visa credit card company and hopefully Visa can bring some pressure to bear.If anyone has any suggestions pls get back to me.

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9 hours ago
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NeilTchContributor II
asked in General feedback and conversation
How can I get Sonos to Provide a Return Shipping Label and Honor its Return Policy?

Hi Sonos Community,I decided to return a Sonos item within the 30 day policy and Sonos quickly emailed back an MBG Reference Number for my return and asked me to use the Return Shipping Label which would be provided in a separate email.I have patiently waited for the Return Shipping Label email and made several phone calls to the Sonos Staff to please send it to me. I have been kindly treated by the staff and reassured that it would be coming very soon and yet I am still waiting.Does anyone know how why I can have Sonos provide me with the Return Shipping Label in a timely manner?ThanksNTch

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9 hours ago
Corry P
Corry PSonos Staff
published in General feedback and conversation
Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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John Guarr
14 hours ago
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pdtrippeContributor II
asked in General feedback and conversation
Order Status say "Allocated"

Ordered an Arc Ultra and two Era 100s with speaker stands.  Order status says “allocated”.  Called and rep could not explain what “allocated” meant.  Does anyone knows what “allocated” means under order status?  Thanks!

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D
16 hours ago
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lambchopperContributor I
posted in General feedback and conversation
Mac Sequoia 15.0 on MacBook Caused Sonos System to become unavailable

Upgraded to Sequoia 15.0 on my MacBook which caused Sonos to be unable to find my system.I followed Reddit online advise to check the settings: Settings/Privacy & Security/Local Network/Sonos, and toggled Sonos On, Viola! System found and music is back on in this place. Thais after spending an hour on the phone with both Sonos & Apple...Ever Onwards :)

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D
4 days ago
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cicloforzaContributor I
posted in General feedback and conversation
sonos advertising for alexa

Sonos is advertising to link to Alexa on iHeart or TuneIn and it’s setting off my Alexa device. Anyone else? You would think that, with all the stupid issues with the app, they would phrase the ads so they wouldn’t cause that problem. 

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Jamie A
5 days ago
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Dee2Contributor I
posted in General feedback and conversation
Sonos 1 Spectrum / Charter

After a total of approximately 6 hours and 3 days of phone calls w Sonos, 2 hours with Spectrum/Charter and 5 different techs.....My Sonos is still not connected to the wifi and closing remarks from last technician was there is an issue between Sonos 1 and Spectrum and you can Google it to read about it......I told him Sonos should read it and FIX the issue for their customers.Anyone else have this issue?

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G
6 days ago
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sumosuckerAvid Contributor I
posted in General feedback and conversation
Sonos support not what it was. How do I get them to help me?

My Sonos AMP is only 3 or 4 years old and has started buzzing constantly. I have troubleshooted it myself and it happens with everything unplugged (apart from power) and does the same thing in different properties in different areas, so it’s not my electrics. I have tried different power cables and factory resetting - no joy. I can hear the buzzing when I am trying to relax in my living room with no audio, but also when listening to music and watching TV. I spoke to Sonos live chat yesterday and Sonos support on the phone today, and I am very dissapointed to learn they will not offer any support, fix or replacement. I have loads of Sonos products and have always recommended them to my friends and family. I thought they would be able to offer more, as this is my most expensive Sonos product. Can someone please help to get my AMP fixed or replaced? I cannot afford spending £699 on a new one when I only bought it 3 years ago. Surely Sonos is better than this?

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buzz
6 days ago
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ventrebleuContributor I
posted in General feedback and conversation
Suggestion: add parental control at the device level

I’d like to be able to restrict parental control to my Sonos roam, which is the one my kids use. 

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Jamie A
6 days ago
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wattsieContributor I
asked in General feedback and conversation
Reporting Bugs

Why does Sonos make it so difficult to report bugs? It is extremely convoluted involving Chatbots and Phonecalls which always want to ask the most ridiculous questions when all you want to do is alert Sonos of an issue. Surely they can set up a simple bug reporting service similar to Google or Apple?

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Corry P
6 days ago
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Teamhill888Contributor I
asked in General feedback and conversation
Issue with DHL collecting then returning

so again the dreaded issues with returns to Poland. Despite giving both playbar waybills to DHL along with the labels and all being ok these have been returned to me today sayingh cant process as no invoice details to sendSonos say its a DHL issue and DHL say its a sonos issue, been going round the houses trying to sort and gettimg nowhere, the 14 day return period is nearly out and struggling to resolve, anyone able to shed any light @SONOS @Sonos Support as we will get charged

221
Airgetlam
8 days ago
VibratingMackerel
VibratingMackerelContributor I
posted in General feedback and conversation
Feature Request: Lock volume on a specific device or group.

Feature description:Lock Volume is a feature that allows the owner of Sonos speakers, to lock the volume level of speakers at a specific level. This ensures that the volume of the locked speakers won’t change when adjusting the volume of all other speakers at the same time from my Iphone. For example, in a bathroom, you may want the volume to stay the same, while in your kitchen or living room, the volume levels may vary more frequently.How to use it:1 - Sonos owner, goes into the Sonos app.2 - Clicks into a speaker or group.3 - Sets the volume (30) and checks a checkbox to lock the volume at this level.4 - When I’m streaming music to all Sonos speakers from my Iphone, I can change the volume up and down without affecting the locked speakers. Use Case:1) I'm having visiting guests, and they want to play music through all the speakers in the house, but I prefer to keep the bathroom at 30 and the bedroom at 50. Since I locked the volume on these speakers, the guests can adjust the volume

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VibratingMackerel
9 days ago
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GreensuitContributor I
asked in General feedback and conversation
frontline worker discount codes

 Has anyone been able to successfully redeem a frontline worker / military discount code? None of the codes appear to work. This functionality seems to be broken for quite some time. I also noticed that older codes that worked were in the format of MIL15-XXXXXXXXXX but are now MIL25-XXXXXXXXXX. It’s a 15% discount. Maybe that’s the issue? 

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Mr. T
9 days ago
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D_FyfeContributor I
posted in General feedback and conversation
sonos app

Why is the Sonos app so bad? It's sluggish often unresponsive and beyond glitchy.  

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R
9 days ago
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slickwickContributor I
asked in General feedback and conversation
Switched router - now nothing works.

Hello, So I just switched router and hooking up Sonos wireless to the new WIFI seems impossible. I’ve read threads here as well as on Reddit and it seems to be pretty common and obviously connected to the new app and its issues.What works now is Sonosnet with one of my speakers wired directly to the router. I can then control the speakers through my computer wirelessly, but not through the app. S1 found the wired speaker and then sends me to S2 which doesn’t find anything. Spent hours trying different things suggested by the community but I now have to accept that these 5+ hours were wasted. Sonosnet atleast lets me use my TV and surround system even though I can’t access specific settings which I could through the app. I’ve tried switching different networks, turning off networds, factory-resetting a Play:1, etc. Nothing works.Is there a point in continuing this or should I just accept this temporary fix and wait for Sonos to get their shit together in a coming update that might be mo

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T
10 days ago
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EbayYellowEnthusiast I
posted in General feedback and conversation
Article: The Sonos mobile app: six month report

@controlav ’s 6 month report on the new app. https://www.linkedin.com/pulse/sonos-mobile-app-six-month-report-andy-pennell-osszc “While there have been improvements in adding back some features lost in the 'upgrade', it still isn't the app it was six months ago. Still a lot of features missing (especially playlist support), still unreliable at finding the speakers on the network, and adding new bugs with each release. Which we really didn't need.”Yup. 

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P
12 days ago
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jdecContributor I
posted in General feedback and conversation
Sonos Search Debacle

The promise of updatable products is that it gives the ability to improve them over time. It also gives SONOS the ability to make perfectly good parts of the products useless because whoever is driving the development seems to have a narrow interpretation of the user community AND doesn’t understand that removing existing capabilties needs to be an absolute LAST resort.We used to be able to search for albums. Now, we get every hit in a single list with a picture of the album cover. Hopefully the name of the song or the album are short or we can’t tell whether it’s an album or a song because “(single)” will either appear or be lost in the “...”.Also, the whole ecosystem seems to be on a phone-like update cadence. Every time I go to use SONOS, something needs updating and so, when I was hoping to listen to music while spending a romantic hour or 2 with my wife (for example), I’m now thrust into the middle of a technology project. Lovely. Do I need to put a tickler on my calendar once a m

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J
12 days ago
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bfloDaveContributor II
asked in General feedback and conversation
Does an affordable device exist that can help me pinpoint the source of interference

Short version:  Does an affordable device exist that I can carry around my house to pinpoint the source of 2.4GHz signal that is interfering with my Sonos system?Long version:I’ve long had difficulty dropouts on my Sonos system.  Sometimes it works fine, other times it’s intolerable.  My inability to reproduce the problem reliably has made it very difficult to diagnose the source.  Now I recently learned (or was reminded of) the Network Matrix, which shows the status of the connection of all my speakers.  This I see provides critical information to help me diagnose the problem.This is my system.  I’m using SonosNet with ethernet going to one Sonos One5 - Play:11 - Sub1 - Play:53 - Sonos One1 - Play:3Last night, the Matrix had red squares all over, indicating severe interference, and speakers were dropping out on and off all evening.  I tried switching channels on both my Sonos system and my WiFi router, to no avail.  Now, tonight, I have green and yellow squares and the dropouts aren’t

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buzz
12 days ago
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Alanw13Contributor I
asked in General feedback and conversation
Xiaomi 14 Ultra sign in impossible

Unable to login to Sonos app account on Xiaomi 14 Ultra.Tried ALL workarounds but sign in just logs into a website, but not the app.Sign in screen just go round in circles.Cannot manage system because of this.

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Jamie A
12 days ago
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bfloDaveContributor II
asked in General feedback and conversation
Router shows ZonePlayers but I don't own any

When I check my Netgear router it shows that I have one (or sometimes more) ZonePlayer ZP100 connected as wired devices.  It also shows: two Sonos-One, a SonosZP Sub, a SonosZP Play:1, a SonosZP Entertainment (the devices on this list change often)I do not and never have owned a ZonePlayer device.In my configuration, I have an ethernet wire connecting to a Sonos One and everything else is connected to it via SonosNet.  The full set is:5 - Play:11 - Sub1 - Play:5 with connected Sub3 - Sonos One  (one of them wired)1 - Play:3My question is, why does my router show ZonePlayer(s)? (and why does the list of things fluctuate)

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B
14 days ago
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ShayBelloContributor II
asked in General feedback and conversation
From beta to regular version

Can't switch from beta version to regular version, It still shows as beta.The beta version service said they will change the version, but still stuck on beta version thanks

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Corry P
14 days ago
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MattyJakeEnthusiast II
posted in General feedback and conversation
**Class Action Lawsuit** We all deserve to recoup all hardware investment

If ever a situation called for a class action lawsuit, this is it:Company sells customers expensive, multi-unit hardware systems Tethers customers to a software ecosystem to use them effectively Dramatically changes software into an auto-update environment Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware. Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI inste

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Ken_Griffiths
14 days ago
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Trick of the tailContributor I
asked in General feedback and conversation
outage

Why is Sonos still out in Silverlake, Los Angeles? I am not able to access the system at all, I’ve unplugged and rebooted several times, it’s been days. System is totally down.  I’m seriously considering getting rid of all my Sonos products. Never had this kind of trouble before. Been a loyal customer for well over ten years. 

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controlav
15 days ago
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