General feedback and conversation

I have finally noticed an issue with the Local Library           (Music library) Album view.  The screenshots will show the problem.  This is not due to faulty tagging.  I suffer from tagging OCD.  The album is not even a compilation album. 

It’s disappointing that SONOS acknowledges that you cannot select a Group for an Alarm and instead instructs you to pick a Room and select Include Grouped Rooms. What if that Room is part of more than one Group??  The easier, more intuitive option would be to allow you to choose a Group for the Alarm, right?  And here is an additional issue I’m having with Include Grouped Rooms - a speaker that is not “included” in a room that is selected for an Alarm, comes on with that Alarm intermittently..?  Worst part of the issue is - it’s a 6AM Alarm that comes on in the bedroom when it shouldn’t.  That only heightens my frustration with this lack of feature/function when that happens.  Thanks for considering this enhancement. 

I was an early adopter of Sonos. I’ve been a product tester, have several thousands of dollars in Sonos products and have been on a Sonos system for nearly 20 years. In the first decade of using Sonos it felt like a world change to my prior music system -- not in audio quality, but in the useability, connectivity, and experience. It’s now totally the opposite. Cumbersome, constant wifi/network/password issues, updates, system settings, serial numbers, endless grind to keep it online.In addition, the actual speakers do not sound as good as they once did to my ear. Not only did they retire some of the best speakers they’ve ever made, the replacements do not have the same quality. I often just go to my garage to listen to my gen 1 Sonos system. My nearly $1k Sub died just after “warranty” after only a few years. I’m told there’s no fixing it and it’s barely been used. It always created more connectivity problems than it was worth and now it is literally a 30 pound piece of garbage.I’m don

Well, I bought into this SONOS system and it used to work awesome.  Now, it’s crap. Now I have all of these components and they're all as good as paperweights now.  I cannot get this BS system to work anymore for anything.  I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me.  I'm so frustrated with this system.  I have speakers in every room of my house and I sure wish I could control them.  My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone.  I've spent time with the techs on the phone.  I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system.  Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house.  S

Anyway to delete or hide the continuous Apple Music issue pop up? It’s gotten old. 

 Yesterday the Room I was playing to was at an extremely loud volume.  Fortunately I had Volume Limit set low enough to avoid speaker damage.  The solution was to turn OFF Live Activities in the app and on the controller device, in this case IOS.  It's too easy for me to accidentally press down on the volume up button when I'm grabbing the iPhone.In the app I went to Account-App Preferences-Live Activity.  Turned it OFF.  This alone does not necessarily disable side button volume control on the iPhone.  I had to also go to iPhone Settings-Apps-Sonos-Live Activities-Allow Live Activities turned that OFF.Update:  Airplay is still connecting to Sonos.  Working on disabling this.

Maybe someone can share some insight on this..my house has Sonos in every room. Two rooms each have a Sony tv, Arc, sub, and two one SL’s. One of the Sony TV’s stopped showing the volume level on the screen. It was working but now does not.  Remote works as well as the Sonos app fine..just no level indication except on the Sonos app. The other Sony tv shows the volume level and as the other , both remote and app work…but shows volume level o the screen. Both TV’s have same settings as well as the settings for the Arc’s. Ive reset the tv and I’ve searched high and low with really no clear answers. Just throwing this out there to see if anyone might why it stopped. 

Are there any plans for increasing account security and adding mfa to authentication?

The search results returned within the Android app should behave as they do in the desktop app and return ‘Album Artist’ within the Artists results for compilations...Any compilation albums have the ‘Album Artist’ value effectivly excluded from Artist search results in the App. This is new behaviour for the app since the ‘May 2024’ release. Prior to this behaviour was correct. It remains correct in the Desktop app.Details: On searching for ‘Various’/’Various Artists’ the Windows desktop application it, correctly, does what it always has done and returns ‘Varions Artists’ in the ‘Artists’ search results:  However, when the same search is performed from the Android app there are no results under ‘Artists’: All other results (Albums/Songs/Composers ect.) are consistent & correct across both Android and Winsows apps.Albums are correctly tagged:Capitalisation, varying index grouping between album artist/compilation/both options or removing the ‘Compilation’ tag has no impact on the beha

FYIIn the past if a device was powered down or removed the Sonos app (iOS/Android) would still show the device for a few days then it would disappear. That was expected behavior.I have a special case wherein I have three (3) stereo pairs of portables  (Move 2, Roam 2 and Play). I can only have one set active on my network at a given time; otherwise I’d exceed the max number of 32 devices. Therefore when not being used the other two sets are powered down. If not approaching 32 devices (or you have no portables) you may not be aware of the behavior I’m about to describe:The app now shows powered down  devices continuously. That’s not a bad thing...in fact I like it.  Devices removed still remain visible but disappear after a while (3-5 days)You won’t find any documentation (or at least I can’t) on this behavior. Therefore, I hesitate to call it a feature…just (IMHO) an additional benefit. PSIf someone finds the above documented somewhere; please add it to this thread.

 For a good long time Apple Music, Dolby Atmos played with no errors through my Arc-Sub3-ERA 300s.  Today I’m starting to get occasional dropouts or skips to the next track.  Was using a different app to display what was playing so by the time I opened Sonos the error showing disappeared.  I’ll keep an eye out.I know I should do diagnostics @ call which I will do during the week.  Was just wondering if anyone else noticed a degradation in the performance of Dolby Atmos using Apple Music.

Ordered on 09/02/26. I received tracking numbers for both on 09/25/26. Barring any delays they should arrive on 09/29/26 as scheduled.Yippeeeee !!!

Why do you make it so hard?With two taps I should be able to change the input of a specific group of speakers. With three taps I should be able to add/remove speakers from a group.Instead I find myself using OTHER APPS to control media and absolutely ignoring the Sonos app because I can’t figure out how the [hell] it’s supposed to work. I’m paying a premium to buy your speakers and honestly using the hardware buttons over the software to control most aspects.  What speakers even is this group? How am I supposed to be able to change what speakers this input is connected to?? This is useless.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi! I’m trying to login to the c space research community I’ve been part of for the past two years with Sonos and I can’t find the web address. Does anyone have it available? 

Do Sonos 100s sound best as surrounds or fronts with Ray?

Product idea- offer something to replace and fill in the holes in my walls where the home intercom system devices were installed.Systems typically have a centrally located master control that could be replaced w a device to run Sonos App. It typically has a doorbell intercept wire and a microphone and a wire to each remote intercom unit.  I’d bet Sonos could build a retrofit adapter kit and do something cool to give these homes a modern update to resurrect these features.

Just a little FUN!!! 

Can anyone recommend a system that just ‘works’ ? I’m sort of done with Sonos now! I get everything working and then it loses speakers, I’ve lost patience, I can’t do it anymore, for the few days that it works. I need a system that when you invite your friends around, just works! 

The account was with the email of the manager who left the company. Just want to log in with the new account created with the email of the company. 

Time for Sonos to upgrade their environment so their platform can be controlled by LLMs - need a full MCP server that can be called by LLM Agents

https://www.sonos.com/en-us/shop/new-arrivals https://www.sonos.com/en-us/sonos-27 https://www.sonos.com/en-us/blog/sonos-portable-speakers-as-surround-sound https://support.sonos.com/en-us/article/set-up-headphone-linking  

Hi there,Just gave a friend of mine a brand new Sonos Move that I’ve had in its box for these last few years and as she has an Amazon Prime subscription I setup Amazon along with Absolute Radio and Global Player to get her started!Not content (see what I did there) with that she wanted to know if I could attach my own music library which consists of 12,500 songs ripped from my CD collection so first of all I thought no problem as her EE SH35A router has a USB port along with 4 RJ45 ports.So I plugged in a 64GB USB drive that is my library backup as proof of concept but when I go into her router admin pages I see no mention of USB or file sharing.A little bit of research seems to indicate the USB port on this particular router provided power only which seems very short-sighted to me as all of the routers I have used over the years that had a USB port could be used for file sharing.So Plan B is to attach a NAS of some sort but I would like to ask if anybody has any recommendations for a

Used to use the Sonos app exclusively. Then as we all know Sonos threw us a bomb that messed up a lot of users. After reading the constant complaints and issues so many were having, I went with the SonoPhone and Clic apps. They worked fine and I didn’t do any Sonos update's for two years. Now, I listen to SoundCloud most of the time if not a movie. Lately, SoundCloud and Sonos weren’t playing well together and I threw in the towel. I downloaded / updated the Sonos app……and ..drumroll 🥁🥁…. the Sonos app has been great and SoundCloud is perfect once again . Now I have a question..can one have the option “ No Content “ in a room , or will it always show music or tv?

Why is Sonos customer service so poor? Got very poor support for a technical issue a few months back and now poor support on a sales issue.Ordered a Combo Adaptor for an ERA100. Padded envelope arrived open and empty. Wasted 45 minutes with the bot and an agent before being told they couldn’t resolve and given a link to sales. Faced with a choice of making an international phone call or submitting an online form where they will get back to me within 7 days. 7 days? You have to be kidding.great products but the arrogance and complacency with which they treat customers is appalling.  

 First time this ever happened.  The Sonos app would not open telling me something about Guest Network Off or something like that.  An attempt to login failed.  Had to delete the Sonos app then reinstall.  Login worked then.This is a real reach….At the same time both my wife’s and my phone showed “Call failed” when trying to call someone.  While this was an issue the Sonos reinstall was executed with no further issues.  We called the carrier using the neighbor’s phone.  An agent finally got the phones working again for calls.  I see no reason the call issue & Sonos issue would be related.  Does anyone think there might be a relationship between these two occurrences?