General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 855 Topics
  • 5,824 Replies

855 Topics

F
FripixContributor I
asked in General feedback and conversation

Disappointed with my Sonos

I installed Sonos in my living room with the following configuration: * Beam Gen 2 connected via HDMI Arc to my TV* 2x Sonos Era 300 on the back of my sofa* Apple TV with Plex, Netflix, Disney+,...* Trueplay calibration doneSo far, I'm disappointed with the result. The content watched isn't just movies and the sources vary (Plex, Netflix, Disney+ and TV channels).I find that the Era 300s at the rear don't add much. The sound has to be at a certain level for that to be the case. But the sound isn't often high, because there are 6 of us and someone always thinks it's too loud.I previously had HomePod v1s, which weren't bad at all, although their main use wasn't as TV speakers, but for music. It was more a Logitech Z906 kit. What was particularly good about the Z906s was the ability to choose the source of the sound, and in particular to output the same sound to all the speakers. This means, for example, that dialogue can also be heard on the rear speakers, thus reducing the sound level,

0
F
4 hours ago
M
mrjoanofarcContributor I
asked in General feedback and conversation

What is this Sonos demo song: lyrics “My price goin up, all the way up…”?

This song was being demo’d on the Sonos set at Best Buy on 9/15/23, and I can’t find it anywhere!My video on YouTube of unsearchable Sonos songI cannot find it anywhere. It's not on Shazam or SoundHound... no search of lyrics or combination will lead to anything. The closest I found was Sukihana - "Price Going Up" (from her classic album, "WOLF PUSSY,") but it's definitely not the same song.thank you

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M
21 hours ago
K
khauser86Contributor I
asked in General feedback and conversation

Duplicate order return question…

Has anyone returned a duplicate order before? I placed a 2nd order because I missed out on a cash back opportunity. Probably a dumb question but if the orders are the same exact set does it matter which one I send back? I’m guess yes because of serial numbers.  🤔

0
K
1 day ago
controlav
controlavMaestro
posted in General feedback and conversation

Boost is officially dead (RIP)

Didn’t see this posted anywhere else, but the Boost is officially dead. It has shuffled off its mortal coil, it is nailed to the perch, etc.https://support.sonos.com/en-us/article/boost-end-of-saleIt did a fine job for nine years, but SonosNet is clearly getting deprecated and some will have to live with crappy home routers not working correctly causing speakers to vanish from the app randomly.

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Stanley_4
1 day ago
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xyhlonContributor I
posted in General feedback and conversation

Feature Request: Support for FCast Protocol

It would be great if sonos would support Fcast Technology. It is an opensource protocol and would be an amazing way to support direct casting for Android phones and other Clients. https://fcast.org/

4
X
1 day ago
A
Alan-64Contributor I
posted in General feedback and conversation

Full Equalizer?

I have several new Sonos speakers (including the new Era 300) and notice that the ‘S’ and ‘T’ sounds in several songs sound very thin and ‘tinny’ (almost like coming from ‘cheap’ tweeters).What I’d like to do is turn down the treble a bit (highest highs) without losing the mid-range frequencies.  Therefore, instead of just two sliders (Bass & Treble), I’d like to see no less than five sliders (Bass, Lows, Mids, Highs, and Treble).  I suspect doing this would be fairly simple to code into the app and would resolve tonality issues for many Sonos users.Sonos could go one step further and allow users to save a few profiles for different types of music (perhaps as a future update)...

14
T
2 days ago
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SSFallCityContributor I
posted in General feedback and conversation

Need to be able to create Groups for alarms and able to add group to alarm.

Current groups setup for alarms is ridiculous. If there is a reason that Sonos can't set up alarms with groups attached, please let us know. Thx

3
C
3 days ago
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notahappycustomerContributor I
asked in General feedback and conversation

Does anyone have experience dealing with the SONOS "back office"?

Hello all, I’m extremely frustrated with SONOS customer support. I purchased a move, saved up and purchased a second one to use together. I mistakingly assumed or missed in the small print that these portable speakers can not pair via bluetooth. When I explained this to a customer service agent she was kind and understanding, she set me up with a return and said there will be no problem returning the second move that was purchased a few months previously, that it would just require some additional paperwork because it’s just over 45 days.I moved on and accepted that I would have to use another product so I went ahead and ordered replacements after being told a return wouldn’t be a problem. So I waited, followed up, waited, followed up and eventually got a reply that my return request was denied because I was just over the time limit.  If this was the case I don’t understand why I was told I would be able to return the second unit, or why a request was even made given that the represent

9
Corry P
3 days ago
G
gortechContributor I
posted in General feedback and conversation

Refund

Fantastic experience returning my Era 300. I followed Sonos directions for returning merchandise and the day they received my return they processed my refund.  Customer service was quick to respond to my questions and provided helpful information. On 2 seperate occasions I had issues with my orders, both were problems I created. Customer service was excellent in helping me and I have no worries should I need assistance in the future.  All in all, my experiences have been positive and their customer service is a model other companies should strive to emulate.

7
T
4 days ago
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LumpycustardContributor I
asked in General feedback and conversation

Power socket by sonos era 100 wall mounts

Hello, I’m planning to install 2 Sonos era 100 speakers on wall mounts (fairly high up) and 2 new uk 3 pin power socket for each speaker. Has anyone done this before, and if so where’s the best place to locate the socket in relation the the  bracket/speaker to make the sockets inconspicuous? Ideally the socket would be hidden behind the speaker.Any pictures would be really appreciated.Thank you 

3
Airgetlam
4 days ago
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NicVContributor I
posted in General feedback and conversation

Disappearing Artists

Hi All, please can anyone shed some light on this for me please. I'm an avid listener of Armin van Buuren. On  Fridays he has a radio show called  ASOT ( a state of trance) which I listen to for the last couple of years.  Can someone please explain why this suddenly does not show up on any of my search results, it has simply disappeared from Deezer, it also used to be under‘Discography’, but no longer to be found anywhere? I’m really disappointed as it is theonly thing I listen to every week. many thanks in advance.  

2
N
4 days ago
E
EdwardNgContributor I
posted in General feedback and conversation

SONOS literally has the WORST customer service

Literally! After the SONOS website failed to process two of my orders in the past three weeks, its customer service team once more appalled me with their belligerent behavior. The outsourced team couldn’t care less about customer experience. They were the most impatient, most rude, and the most infuriating customer service staff I have ever encountered.On a separate topic, the SONOS website is seriously f*** up. After I updated my profile info, the field I tried to change remained the same while the website notified me that my profile was “successfully updated”. And when my orders didn’t go through, the website still gave me a confirmation page stating my order “has been successfully placed”.It seems nobody at SONOS cares about customer experience. What a shame and absolute disgrace!Moderator Note: Removed email and order number as personal information. Modified in accordance with the Community Code of Conduct.

1
Sotiris C.
5 days ago
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MrHandContributor I
asked in General feedback and conversation

How to forget a Sonos System

I need to forget the current system, ie Living Room, that I have created and start over. The command:Settings>System>Forget Current Sonos Systemis not available on the Sonos S2 appHow do I forget a system?  

1
jgatie
6 days ago
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HtepTrending Lyricist I
posted in General feedback and conversation

change volume slider ios app

Hi,since volume could not be change with physical bouton on iPhone with iOS, it would be great to add logical bouton (-) (+) to action volume step by step. Slider is very sensitive when volume is low and could be hard to set.any tips with that?

5
jgatie
6 days ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation

Change the forum's Cloudfront blocking limit

When I go through the “Recently active” link and start opening all the posts I have not yet seen I get to around 25-30 and suddenly pages stop opening and I get a Cloudfront “blocked” message instead. If I go do something else for a couple minutes I can return and reload the blocked pages with no problem, well unless there too many.Bumping the limit to 50 wouldn’t impact the forum’s security much and would be far less hassle for me.

4
Airgetlam
7 days ago
H
HappycardContributor I
asked in General feedback and conversation

get headspace added as a Service in the App

My medical plan pays for a subscription to the Headspace meditation App.  I see Calm Meditation is lusted as a Service.  How does one suggest an Service gets added to the Sonos App? Headspace used to be an Alexa skill but it was dropped. 

1
Ken_Griffiths
7 days ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

Sonos not found.

I have AT&T fiber and has worked flawlessly. Recently, last couple of days I’ve had WiFi drops. Tech came out this morning and changes a wire outside . Nothing else was changed. I have the same modem router and same password as before. Everything in the house is connected to WiFi and working. Two rooms  with Arc, sub, and ones are working. However , app says Sonos not found and has to be on the same network as devices.  Only thing I see different is iPad has this privacy warning on the WiFi (see pic) but iPhone does not..Again , same everything as before. Pics show what I’m experiencing . Ideas?  

1
Dogdad
7 days ago
R
RobShamrock1Contributor I
asked in General feedback and conversation

Paypal Payment

Trying to by a Ray with the black friday sale, based in Ireland (so EU) have some money on my paypal account i’d like to use but Paypal is not coming up as option, is it not accepted anymore?  

2
jgatie
7 days ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation

Limiting the forum's notification popups

When there is an outage the pop-up appears on every page opened or refreshed and that gets old rather quickly when looking at a lot of pages.Could it be changed so that the pop-up is shown once per visit (maybe a cookie) so it doesn’t have to be closed time after time, just once.

4
Stanley_4
10 days ago
M
Martin MContributor I
asked in General feedback and conversation

returning sonos product to poland??

Hi folks. I recently purchased a Sonos Roam but on delivery decided I did not want it. Box not opened. On printing the docs it is being returned to Poland. Is that right given I live in the UK. Also, the pro-forma invoices show I paid USD 68.97 when I paid GBP £134. I am concerned I am not going to be refunded the correct amount!

3
Airgetlam
10 days ago
G
GuitarSuperstarMaestro
posted in General feedback and conversation

2024 Sonos Product Releases?

A very interesting article was posted today from Bloomberg about Sonos’ 2024 (and beyond) product releases. It includes headphones, a set-top box, a new Roam, a new sound bar, and more. Here is the summary by Engadget (because of the Bloomberg paywall):https://www.engadget.com/sonos-long-rumored-headphones-will-reportedly-arrive-by-april-2024-195833525.htmlIf this is accurate, 2024 will be an exciting year for Sonos.

3
melvimbe
10 days ago
M
MontabellaContributor I
posted in General feedback and conversation

How can I get live sales assistance in Europe? How badly does this co. NOT want to sell their products?

It’s seemingly impossible to get someone on the phone to assist with buying a Sonos product in Europe.  I have upgrade credits I want to use - forget the fact that I’m 95% sure they cannot be combined with Black Friday discounts - however, I simply can’t find telephone sales support. This company seems to be in ruins, generally.  The amount of technical support I needed just to reconnect an AMP after changing a WiFi router alone, was a poor enough experience for me to never buy another Sonos product.  Now they won’t even let me buy one since I can’t use an upgrade coupon. This would all be comical if it weren’t so ridiculous.  Help please. RDF

1
Corry P
11 days ago
S
Stevelandmc01Contributor I
asked in General feedback and conversation

Returning Sonos Move

I didn’t save the box my Sonos Move came in and I have to return it?  Any suggestions for a secure box?

5
Stanley_4
12 days ago
M
MginnContributor I
posted in General feedback and conversation

Sonos not working with Starlink. That is it, I am done and going with Bose.

To hell with Sonos.

3
buzz
13 days ago
D
davidlwillsContributor II
asked in General feedback and conversation

Connectivity

Error message that Bridge 2 is not registered but I don’t have a Bridge 2 (used to have 2 so 1 and 2). Now have a Boost. Turn wifi off and on which fixes it until the next time. There is no Bridge 2 showing in System.

3
Ken_Griffiths
14 days ago

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