Terms & Conditions

The Sonos Community is provided as a place for discussion of all things Sonos. The following rules and guidelines are presented here so that you know what is expected of you and what you can expect from other users.

By accessing this website, you acknowledge acceptance of these terms and conditions. Sonos reserves the right to change these terms and conditions from time to time at its sole discretion. These terms and conditions apply to all your visits to The Sonos Community, both now and in the future.

  • 1. General guidelines

    - We are here to help. If you are new to The Sonos Community and are unsure about anything, just ask! The Sonos moderators and other users are happy to help.

    - Stay on-topic. For everyone's benefit please stay on-topic. Please refrain from discussing personal matters, abusing any company or product, or from posting in a manner unrelated to Sonos products and services. Do not post any information that you do not wish to make public. Any information that you post can be obtained and used by others. You post at your own risk and responsibility.

    - Stay courteous. Everyone wants to have a positive experience on The Sonos Community - so make sure that you are not detracting from anyone else's experience. In particular, refrain from posting anything unlawful, libelous, defamatory, inflammatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, or otherwise objectionable or injurious to third parties. Your opinions are always welcome, but personal attacks and harassment ("flaming") on either The Sonos Community or through private messaging are not acceptable.

    - Keep it spam-free. The Sonos Community is provided as a service to Sonos customers and is not intended for the promotion of third party services, products, websites, or organizations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

    - Keep it legal. It is unacceptable to post any material (i) that would infringe on any patent, trademark, copyright, or other proprietary rights of any party or disclose any trade secret (or other confidential information), (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, state, federal, or international law.

    - Be careful. Most people are happy to help out on The Sonos Community, but remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it. If the advice given by a user sounds wrong or risky to you, do not try it. In particular, if any user asks you for personal information, such as an account number, address, password or credit card number, do not provide it.
  • 2. You'll need to register to use The Sonos Community. Please refer to the Sonos Privacy Policy, which contains guidelines on how Sonos collects, uses and protects personal information. You must be at least 13 years old to participate in The Sonos Community.

    You are not allowed to register multiple accounts. Any user found to be active under multiple identities risks having one or more accounts suspended and their forum membership removed.
  • 3. Sonos retains the right to remove content and limit users' access. Sonos does not generally edit, monitor or pre-screen content posted by users on The Sonos Community. However, Sonos retains the right, at its sole discretion, to limit any users' access to The Sonos Community and to remove material that, in Sonos' sole judgment, does not comply with these Terms of Use, or that is otherwise inappropriate, harmful, objectionable, or inaccurate. Moderators may take any action they deem necessary in their own judgment to support the Terms of Use. Such actions may include editing or deleting material and temporary or permanent banning of individual users.

    To report violations, please use the Report Inappropriate Content feature or contact the Sonos Community moderators at: community@sonos.com. Please include the message board name and a link to the relevant post.
  • 4. Private messages and moderator actions. Moderator actions and the contents of private exchanges with moderators, staff members and administrators should not be shared or discussed on the public forums. Such material will be removed by moderators. If you have questions or comments regarding moderator actions, contact the forum administrator, staff or moderators through private message or by sending an email to community@sonos.com.
  • 5. Disclaimer of Warranties and Limitation of Liability. Users like you provide much of the material on the Sonos Community. Such third-party content is the sole responsibility of the person originating the material. Sonos does not control and is not responsible for this third-party material.

    All information provided on The Sonos Community is provided "as is" without warranty of any kind, either expressed or implied. Sonos does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material in the community, regardless of the source of the material. Sonos and its suppliers will not be liable or responsible in any way for any content on The Sonos Community, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material. This disclaimer and limitation on liability is in addition to the disclaimers and limitations contained in the terms & conditions of shop.sonos.com that apply to the use of the Sonos website. In case of discrepancy between these Terms of Use and the terms & conditions of shop.sonos.com, or the Sonos Privacy Policy, these Terms of Use and the Privacy Policy will prevail.
  • 6. Limited License. Sonos hereby authorizes you to copy materials published by Sonos on this website solely for non-commercial use within your organization in support of Sonos products. No other use of the information is authorized. In consideration of this authorization, you agree that any copy of these materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained herein shall be construed as conferring by implication, or otherwise any license or right under any patent, trademark , copyright or any other intellectual property right of Sonos or any third party. VISITORS OR USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSES.

    Content included on this site and provided by or on behalf of Sonos (including but not limited to text, graphics, logos, images and forum posts) is the exclusive property of Sonos. By submitting your content to the Sonos Community you hereby grant to Sonos a worldwide, perpetual, irrevocable, royalty-free and fully-paid, freely transferable, sub licensable (through multiple tiers) right to exercise all copyright, publicity, and moral rights, in any media now known or not currently known, with respect to any content you provide to us in any public space on this website or in any email that you provide to us through this website or any other Sonos website. Please do not post content on the Sonos Community if you do not want to grant Sonos the abovementioned rights.
  • 7. Trademarks. The trademarks, logos and service marks ("Marks") displayed within The Sonos Community are the property of Sonos or other third parties. Users are not permitted to use these Marks without the prior written consent of Sonos or such third party which may own the Mark. "Sonos" and all Sonos product names are trademarks of Sonos Inc.
  • 8. Cookies. The Sonos Cookie Policy is defined in our Privacy Policy. You do not need to have cookies turned on to view forum postings. However, with cookies turned off or if you do not accept the cookie from the forum, you will not be permitted to sign in to The Sonos Community to post content or respond to postings.
  • 9. International Site Use. All community content is in English. The Sonos Community may not be helpful or relevant to all international customers. Not all products or programs mentioned will be available internationally.
  • 10. Links to Third Party Sites. The Sonos Community may contain links to third party sites. Access to any other internet site linked to this website is at the user's own risk and Sonos is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Sonos provides these links merely as a convenience and the inclusion of such links does not imply an endorsement. Any links posted by you are subject to all terms and conditions like any other type of content posted to the Sonos Community. You may not post a link that directs users to any content or information that would constitute a violation of these Terms of Use.
  • 11. Access to Password Protected/Secure Areas. Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.
  • 12. Sonos Employees. Sonos employees are required to adhere to the Employee Guidelines.