We've recently changed our broadband to BT. The beam is working fine but no sounds from SL1 surrounds..they all say connected..I've tried factory resetting and rebooting the router. In the system info it says surrounds won't work with the WiFi? But when I take them off as surrounds and added just as speakers they work fine with the WiFi. Can anyone shed any light ? Moderator edit: redacted serial numbers from picture
I’m not able to connect my ARC to the HDMI port on TV as it’s on the rear of tv but it’s on the wallis there another way to connect to tv ATM I have the play bar connected with optical lead can I get an adapter for it to go to HDMI TY
I posted this over two years ago, and still the issue persists, surely I can’t be the only one affected by this? Original post: I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Livi
Search function is not working properly. If I search for an Artist and click on an album I used to then see a list of all tracks and could then create a playlist or just play songs easily. Now it is no longer letting me see tracks within artists or albums. I assume I have missed something I need to do or some additional update as this is dreadful. I use Amazon Music as streaming service. Thanks
Bonjourje suis passée à la fibre et depuis je ne peux plus connecter ma sonos one SL. L’application me dit que l’enceinte ne peut supporter 5 méga hertz fournis par le réseau.Dois-je changer d’enceinte? une mise à jour est-elle possible?
I have a Sonos Ray attached to a TV. I use it as a TV soundbar, and also to stream music to over DLNA.Sometimes, when the audio from the TV stops (either through being turned off or paused for a while), the Ray starts to play music that was in the queue.I use Android (BubbleUPnP) to stream music to the Ray, but the app is closed and not running when this happens.I have turned…TV Autoplay ON Media servers OFFThe Ray is connected via WiFi.Any ideas??
My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss.
At the moment, iTunes is the only app I’ve seen that ignores the first “The” in names of bands and albums. Can’t Sonos do the same?BThe BeatlesFThe Future Sound of LondonUThe UndertonesCorrect. TThe Beatles The Future Sound of London The UndertonesIncorrect. I shouldn’t have to rename everything to something like “Beatles, The” to get it to show correctly. Also, I don’t know if Sonos can be made to read Apple’s sorting tag, or adopt similar, so artists are sorted by the correct letter - Lionel Richie should come under “R”, not “L”.
Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months. On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level. Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks. Moderator Note: Removed case number
I have a 2yo MOVE and using quite frequently. Starting yesterday it just blinked orange indicating low battery even though it was stationed on the base as it usually is. Tried to connect it to other plugs to see if that worked but nothing. Just kept on blinking. It seemed it reacted when I replaced it on the base as the orange light stayed on for a second before starting blinking again but today it’s completely dead and I can’t do anything. Connected it to usb charging instead but nothing. Tried to remove and hold the power button 15 sec as I saw in another thread. Nothing. What can I do? The electricity is working in the house so it’s not that.
After I added Move to my system, the whole thing went wonky. It doesn’t even matter if Move is in a group or not, so these things may not be related. However, let me just describe the situation.My setup is:Bedroom 1: IKEA speaker - wirelessDining Room: Stereo Pair of Play:1 - wirelessLiving Room: A single Play:1 -wirelessFamily Room: Surround setup consisting of Beam, Sub, 2 Play:1 as surrounds - all wired to ethernetBathroom: a single Play:1 - wirelessKitchen: Move - wirelessThe Play:1 are all the non-smart variety.I use a Mac with the App or iPhones with the App to manage everything.. Stream music primarily from Spotify but also use Apple Music and local music library from devices.Everything worked very well most of the time. However, as I mentioned, around the time I added the Move, everything got weird. Issues materialize as: Groups sometimes fall apart Delayed or very difficult to get Groups to start playing music Members of group audio cut out and often get out of synch Weirdest
I know I probably am not alone in this however just wanted to gauge how bad SONOS customer services are to everyone else. Apologies this is a bit of a moan however when you pay thousands for a top rank system I would have expected customer support to be a lot more on the ball than this. My Gen 2 Sub developed the infamous hum/interference noise. I contacted support and eventually agreed a return and replacement. I had to chase (via email) the return as repsonse from SONOS was minmal. The return went back to SONOS and arrived at their European hub in Poland on the second week in May. Then everything went quiet…..I gave it a week and phoned them to be told ‘yes it has arrived back and your replacement should leave the warehouse this week’. That was weeks ago and again nothing. I’ve sent three emails to SONOS asking for updates, I’ve received one very basic, generic response saying they would look into it and get back to me - following that, nothing. I phoned this morning and received the
Hello,Here is an ideea that i think can be implemented.Use sonos voice control to control tv cec, like play, pause, rewind, next video etc.Can this be done?Thank you.
Hi, after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.Does somebody else have/had the same problem?I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).Any idea? Thanks,Jakub
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