Skip to main content

Shop

Speakers
Home Theater
Components
Speaker Sets
Accessories
Architectural
Speaker Recommender
Compare
Shop all

Learn

How Sonos Works
Brilliant Sound
Easy to Use
Listen Your Way
Home Theater

Support

Radio

My account

Profile
Orders
System
Beta

Shop
Learn
Support
Radio

To homepage To homepage

Community
WelcomeAnnouncements215 Ask a question41
Getting startedWhat to get2987 Setting up Sonos7335
Voice control and smart homeSonos Voice Control50 Amazon Alexa and Sonos4727 Google Assistant and Sonos1032 Smart home integrations420
Life with SonosWireless speakers3802 Components2886 Controllers & software6181 Home theater7390 Music services and sources6402 Music, culture & the industry298
Advanced & troubleshootingTroubleshooting22822 Advanced setups2067
Other language forumSonos Dansk forum131
Community feedbackCommunity feedback969

Create topic
Login

Welcome to the Sonos Community

152,184 Topics
791,850 Replies
375,441 Members

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

Sonos support pages

Need more information? Check the support pages.

Tips for new Sonos owners

Setting up Sonos for the first time? Here are some tips to get you started.

Tips for common Sonos problems

Find solutions to some of the most common Sonos problems.

Sonos Radio HD

Sonos Radio HD available now in selected regions.

Sonos S2 Overview

Find details and information on compatibility for Sonos S2.

Guidelines for participating

Sonos community terms and conditions

Hardware News

Introducing Sub Mini

16
148

SOFTWARE NEWS

Enhanced Clarity for Arc

23
0

HARDWARE NEWS

Upgrade Your Sound With Sonos Ray

7
37

Categories
Recently active
Help others

Welcome

Welcome to the Sonos Community! Ask questions, get answers, share your experience!

Announcements

215 topics
20049 Replies

Ask a question

41 topics
58 Replies

Getting started

Looking to get started with Sonos? What Sonos product is best for you? Get help and advice here.

What to get

2987 topics
15179 Replies

Setting up Sonos

Setting up Sonos

7335 topics
34872 Replies

Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

Sonos Voice Control

Sonos Voice Control

50 topics
213 Replies

Amazon Alexa and Sonos

Amazon Alexa and Sonos

4727 topics
26404 Replies

Google Assistant and Sonos

Google Assistant and Sonos

1032 topics
6009 Replies

Smart home integrations

Smart home integrations

420 topics
2629 Replies

Life with Sonos

Life with Sonos. How do you get the most out of your Sonos system? Got any Sonos tips to share?

Wireless speakers

Wireless speakers

3802 topics
26836 Replies

Components

2886 topics
18100 Replies

Controllers & software

Controllers & software

6181 topics
47895 Replies

Home theater

7390 topics
53388 Replies

Music services and sources

Music services and sources

6402 topics
46539 Replies

Music, culture & the industry

Music, culture & the industry

298 topics
3855 Replies

Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

Troubleshooting

Troubleshooting

22822 topics
118497 Replies

Advanced setups

Advanced setups

2067 topics
11981 Replies

Other language forum

For languages other than English we offer these forums.

Sonos Dansk forum

Sonos Dansk forum

131 topics
353 Replies

Community feedback

We want to know what you think of our new community.

Community feedback

Community feedback

969 topics
5198 Replies

Luc45Trending Lyricist I

Troubleshooting

Beam Gen 2 - sudden full volume hammering sound

Hi everyone,Last week I got a Beam Gen 2 + Sub Gen 3 to replace my Beam Gen 1. So far everything's been running smoothly. Then today when I was listening to music with said setup while working a sudden hammering sound interrupted the music. The noise must have been at full volume despite the volume limit which I set to 40%. I jumped up from the couch and instantly pulled the plug. Music kept playing in the adjacent dining room on a pair of One/One SL for a bit before it stopped.I tried to find the problem online and only found this video. This is exactly what I experienced with my Beam as well. However, this video does not give a good idea of how loud this really was.Since I couldn't find a solution online, I called the support hotline. The lady on the phone told me, that such a problem has not come up yet. She asked me to replug the Beam and let some music play. After just a few minutes the noise interrupted the music again. So at least the support lady had some impression of it and I

neuropathyTrending Lyricist I

Controllers & software

Disable Sonos App Haptics without Disabling All iPhone Haptics

How can I disable the Sonos iPhone app haptics (volume slider) without disabling haptics globally in the iPhone settings? If no control exists, please add it.

Mano11Contributor I

14.16 is released, any luck in improvement?

14.16 is released, any luck in improvement?

S98765Contributor I

Troubleshooting

Unable to add music library from USB drive connected to WiFi Router

Hi,I am trying to add a music library from a USB hard drive connected to my Router but have had no success. I would like to play music from my library without leaving my PC on all of the time.I have a TP Link AX55 Router. My PC is running Windows 10 Pro. My Sonos system is running the S2 app. I have mapped the hard drive as a network drive and it shows in Windows Explorer as G (\\TPShared) (G:). I am able to browse the drive and copy files in and out through Windows Explorer.I have searched through previous posts but still don’t know if it can be done or not. Am I correct in assuming that because I am using the S2 app, it uses SMB v2 which Sonos doesn’t support yet?Any help would be greatly appreciated.Thanks

clabosContributor I

Wireless speakers

My speakers don't go into "idle" state. Why?

Hi Sonos communityI have a bunch of Sonos products and like most responsible home owners I suddenly got an interest to get my energy consumption under control.Using a electricity meter (a dedicated power meter, not a smart plug) I find that my Sonos speakers consume roughly 15W (S1), 18W (S3) and 20W (S5). It is a lot higher than mentioned on https://support.sonos.com/s/article/256 but when I look more careful (in Home Assistant) the devices are in "paused" state, not "idle"... Hm, perhaps that is my problem.The same article as above explains how/when the devices turn into "idle" (and reach the advertised low energy consumption state) but regardless of what I do I can't observe that ever happening. None of the devices are playing anything, I wait for 3 minutes but nothing happens... I wait for 30 minutes, still nothing. I don't have any surround system which can cause a longer delay accordig to the article. When I look at the state history (in Home Assistant again) I can't see any devi

Jay_beContributor I

Troubleshooting

How to fix disconnecting system?

Rang service support last week because having changed wifi routers and set up Sonos again, whole system disconnected. Went through various steps. Got it working again. Now it’s gone again just a week later. had previously done various factory resets etc. any ideas (a) how to reconnect a system of 6 speakers without doing resets on all? And (b) how to stop this happening repeatedly? diagnostics report number is 158033540 many thanks!

Stanley_4Maestro

Controllers & software

So which iOS device should I buy to run TruePlay?

Since my iPod Touch is no longer supported, which iOS device should I buy to run TruePlay?I don’t use Apple and got the Touch just to run TruePlay and it served me well but once again I’m back asking Apple folks what I should be looking for. I’ve looked at the Sonos pages and with my limited Apple knowledge I could use a hand in turning them into a suggestion.Supported: https://support.sonos.com/s/article/3222?language=en_USOS Requirements: https://support.sonos.com/s/article/4875?language=en_US So it looks like I’d be served for the longest time by an IOS v 15 compatible device. Since it only needs to run the Sonos Controller and that rarely, my goal is the least expensive device (cost per year of use) I could get away with buying?Looking at Apple’s list it seems the iPad, iPad Mini or iPad Air all are supported in several generations.IOS 15: https://support.apple.com/en-us/HT211348 The list price on the iPad looks to be lowest at $329, with the Mini at $499 and the Air at $599. So u

WinnekeContributor I

Troubleshooting

Play5 only works with ethernet cable connected, not WiFi

Our Play5 used to work over Wi-Fi, but since about half a year ago it can’t connect over Wi-Fi anymore, and now only works when an ethernet cable is connected. We also have a One SL, which works fine over Wi-Fi. I submitted a diagnostic: 1740776518

Dave.beasContributor I

Troubleshooting

Unable to use Apple Music with Sonos

I currently can't use Apple Music with Sonos. The Sonos app says I am unable to browse my library and need to reauthorise the service.Reauthorising the service leads to a loop where I have to keep reauthorising the service and can never see my library.I've uninstalled both apps and reinstalled but it doesn't fix the problem.I'm on an Android phoneAny help please?

Japon1971Contributor I

mini sub

Hi allI have received my mini sub today and added it to a pair of one SL’s in my kitchen.They are at opposite ends of the room to each other approximately 19ft apart.when sitting at my dining table close to the sub all is well but when sitting away from the sub at my kitchen island bass is dramatically reduced.Would this suggest the mini sub may be too small for a 19ft x 14ft room or maybe down to positioning.Any help would be appreciated.Thanks Jason.

neuropathyTrending Lyricist I

Controllers & software

Disable Sonos App Haptics without Disabling All iPhone Haptics

How can I disable the Sonos iPhone app haptics (volume slider) without disabling haptics globally in the iPhone settings? If no control exists, please add it.

Mano11Contributor I

14.16 is released, any luck in improvement?

14.16 is released, any luck in improvement?

Jay_beContributor I

Troubleshooting

How to fix disconnecting system?

Rang service support last week because having changed wifi routers and set up Sonos again, whole system disconnected. Went through various steps. Got it working again. Now it’s gone again just a week later. had previously done various factory resets etc. any ideas (a) how to reconnect a system of 6 speakers without doing resets on all? And (b) how to stop this happening repeatedly? diagnostics report number is 158033540 many thanks!

Japon1971Contributor I

mini sub

Hi allI have received my mini sub today and added it to a pair of one SL’s in my kitchen.They are at opposite ends of the room to each other approximately 19ft apart.when sitting at my dining table close to the sub all is well but when sitting away from the sub at my kitchen island bass is dramatically reduced.Would this suggest the mini sub may be too small for a 19ft x 14ft room or maybe down to positioning.Any help would be appreciated.Thanks Jason.

Joshua198Contributor I

Troubleshooting

Sonos system dropping to iphone since iOS 16 update

Hello all,Ever since updating to the latest stable iOS 16, I have been having a problem where my Sonos/Airplay system keeps dropping to my iPhone when all speakers are connected. I use an iOS Shortcut to automatically connect all my speakers from my iPhone. I have tried: resetting my router, resetting all speakers, removing/adding each speaker to see if one particular speaker was the culprit. I have also changed phones, and the problem persists. The speakers do not drop when some are connected and not others. This problem persists when I do not use the shortcut and manually add the speakers - system still drops.My system consists of: Sonos Arc connected to 2 Sonos Ones and a Sub, 2 IKEA Symfonisk bookshelves, 1 IKEA Symfonisk Picture Frame Speaker, 1 Sonos Roam, and 5 HomePod Minis (2 in stereo pair, another 2 in stereo pair connected via Apple TV). All connect via Airplay. The system was previously working fine.Any idea on a fix? Has anyone been experiencing anything similar? May this

B33JayContributor I

Setting up Sonos

24bit playback from native source NAS

Thought this was a feagure of s2.

MusicFanAnnapolisContributor I

Sonos and Amazon Arguing!

When I am playing Amazon music through my Sonos system it works fine for a while, but within about 30-1 hour my control on my amazon App completely goes away and Sonos takes control. So if I want to skip a song, change my artist, look up and play other songs on the Amazon App I cannot . The Sonos App usurps control. I have to shut both apps down and sometime even reboot my Android phone to have it work and gain for a little while… then it plays Amazon music for a while and Sonos takes over again. It’s incredibly frustrating! Has anyone else had this happen?

Y2bradContributor I

Troubleshooting

HELP!…HD Fury Arcana + Sonos Arc = inconsistent TV audio

Set-Up: Panasonic GZ1000, Sonos Arc, Arcana, PS5, Nintendo Switch, Sony Blu-Ray UBP-700 I recently (and frankly, stupidly) bought an Arcana to pass through audio to my Sonos Arc in an effort to get full access to DTS capabilities. I was originally using a HDMI splitter for blu-ray, PS5 and Nintendo. But the Arcana didn’t like that. So now I have PS5 and Nintendo going straight to TV and Blu-ray passing through Arcana. (Bye-bye PS5 DTS) One of the benefits (loosely termed) of the Arcana is that it can relay TV sound through the port back to the Sonos. This worked in theory…but not consistently. Sometimes no audio. Sometimes only worked once i loaded up native Netflix app. If I go straight to PS5, no audio. But if I reset TV, load up Netflix, then switch to PS5 channel, I get audio. Clearly a handshake issue between the TV and the Sonos through the Arcana. Essentially meaning I had to remove TV audio from the situation completely, and now I have TV audio going straight to the Sonos and

bstContributor I

Google Assistant and Sonos

Unable to turn on/off TV through voice command (chromecast)

Hi I have a weird issue. For years I have been able to turn on/off my TV through voice command using google assistant on my Sonos One. Suddenly this has stopped working, and the google assistant in Sonos says “Sorry unknown error has occured on [name of my chromecast]” (this error might not be precise, I have translated it from my native language). I am able to for example pause/unpause the chromecast using voice command. If if say the exact same turn on/off command using the Assistant app on my phone the TV turns on/off. I have tried unlinking/removing my assistant both in Google Home app, and in the Sonos. Linked it again, and went through the setup process, but the same error occurs. I have also tried renaming my Chromecast (found that advice in a similar thread), but same result. Both my Sonos One and Chromecast has newest firmware. If i go to https://myactivity.google.com/ and filter on assistant, I can see the command, and here it also says that unknown error has occured. Anyone

aaronmc04Contributor I

Sonos In Ceiling Speaker Setup

Hey everyone! I have owned several different Sonos products over the years, but have a couple of questions related to the Sonos in ceiling speakers and an appropriate setup in a detached garage. I have built a 36’ wide x 25’ deep detached garage and I’d like to add in ceiling speakers. I’m going to have my 65” tv in the far left bay and want full audio throughout the garage for watching movies/sports and listening to music. I purchased a Sonos Amp and 6 Sonos inceiling speakers, but is that overkill? If not, should I evenly space them in the ceiling area or is there a setup that is best recommended to cover that space considering the TV will be located on one end of the garage?

Let's talk business

Sonos is looking for business owners and installers in the EU and the USA.

Take the survey

Take the survey and you could join the Sonos Professional Sounding Board

View real-time service status

Latest earned Badges

B33Jayearned the Almost Famous badge
bobackearned the Carving it out I badge
WIWA13earned the Meet and greet badge
asuirishearned the Almost Famous badge
Forstalearned the On Tempo II badge

View all "Badges"

Powered by inSided

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Log in Login with oauth

Login to the community

Log in Login with oauth

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Our Company
News
Blog
Careers
Responsibility
Innovation

Manage Your Account
Order Status
Shipping and Delivery
Returns
Certified Refurbished
Find a Store
Dealer Store
Investors
Sonos for Business
Works with Sonos
Developer Portal
Contact Us
Frontline Workers
Sonos App
Students
Upgrade

© 2022 Sonos Inc.
Legal
Privacy statement
Accessibility
Conformity
Site map
Security
Cookie settings