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Setting up Sonos for the first time? Here are some tips to get you started.
Find solutions to some of the most common Sonos problems.
Sonos Radio HD available now in selected regions.
Find details and information on compatibility for Sonos S2.
Sonos community terms and conditions
Hi,My Move doesn’t turn on anymore after working perfectly. I went a week on holiday and upon return my move won’t turn on anymore. It have been sitting on it’s charging ring all that time.Therefore I think it’s definitely charged and I’ve tried every combination and fixes/resets I could find.The only thing I couldn’t find on the internet is the way the battery leds are flashing.These leds are orange solid for 5 seconds, then off, then solid 5 seconds and so on…It’s not the normal short on/off charging orange led cycle.I’m now trying to let it drain completely for 5 days, hopefully when recharging it will come alive again.In the meantime, anyone an idea what it could be?Thx,Bjorn
Is it possible to have a quicker way to switch between Ambient and Full modes when listening to music? Depending on where I am in the room I may bounce between the two modes, currently a bit tedious to navigate through the settings to do this. A simple button on the main playback screen should suffice
My Sonos system suffers from the Controller being slow to start, I mostly use Android on tablets, usually three different ones, and all have the same symptom.When waking the Sonos app from sleep or starting it if not running, it takes 20 to 30 seconds to populate the screen and before any action can be performed.Here (diag below) I rebooted my Samsung S6 Lite and started the Sonos app. I’d left it to show the System / Rooms page where the problem is most obvious. It populates the screen with a random room, then adds the others over the next 22 seconds. They appear in what looks to be a random order and with the Room tiles initially overlapping in the display. During the population process the “active” Room bar appears on-screen but the Play button is not functional. At first appearance it isn’t even active, tapping it has no effect. If tapped a bit later it switches to show it has been tapped but still isn’t functional. Waiting a bit more it will change to Play or Pause and the selecte
Good morning, I am seriously thinking about buying a sonos ARC, my doubts arise when I see that there are several models, could you tell me what differences there are between sonos arc ARCG1UK1, ARCG1AU1 and ARCG1US1, if there is any. Thanks.
I use Apple Music through my Sonos and used it successfully in the past. What has started happening recently is that I select apple music, then get asked to re-authorise the account, which I do and get a message stating setup is complete, when I click on done, the Sonos message states it is unable to browse music, so I click back to the main menu to select Apple music again and repeat the same process with the same result. My phone that I have the app installed on is a Samsung S20 with the Version 14.12 of the Sonos app installed. I have deleted apple music several times from Sonos and re-installed as suggested by Sonos online support team and I use apple music fine on my phone with my Samsung buds but I can’t seem to get Sonos to recognise the apple music account any longer. Has anyone else had this issue recently and does anyone have a solution?
Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system. 5GHz bandMost older Sonos devices will only connect to the 2.4GHz band, whereas some newer ones will connect to the 5GHz band broadcasted from your router. A full list of which devices will connect to 5GHz can be found here on our Sonos system requirements page, under “Products that support 802.11a/b/g/n”.It’s important to note that all (apart from early Connect, Connect:Amp or ZP models) Sonos products have 5GHz radios, but typically reserve them for talking to each other. Home Theatre products will not connect to 5GHz, as the 5GHz radio is often busy with talking to two surrounds and a Sub. Sonos prefers to use 2.4GHz as it fundamentally has a better range and a stronger solid-matter penetration ability (it gets through walls, ceilings and furniture easier
Please bear with me, as I’m not an audiophile! We have a first generation Bridge and Connect, which we had connected to a stereo receiver to play on wired speakers in our house as well as outside.Our stereo receiver died, and hubby wants to replace it, but I’m wondering if we’re better off just changing up our whole system (and taking advantage of the upgrade program). I realize it’s 2022 and wires are no longer needed, lol!Without wanting to pay a fortune, I’m wondering what our best options are. Just get a Roam or Move for when we’re outside and a One for inside, and get rid of all the wired speakers in our house? Or what about the Amp — is that something that can just be hooked up to the existing wired speakers? (Though yes, I realize it’s on back order…). I’m assuming that an actual receiver is no longer needed, as everything we’d be listening to is streamable…Thanks for any help you can provide to an old dinosaur!
I upgraded to an IMac running Monterey, and I used the migration assistance to move my music library between the networked computers. I then used the ITunes export and import feature for Expertsapk to transfer all of my playlists from my old iMac to my new one.I then uploaded my new music location to my Sonos system, had it indexed, and was able to access my whole music collection. Imported playlists, however, were not included, and the system now displays "no selections are available" instead. I have kept up with all relevant discussions in the Sonos community, but nothing has changed thus far. I've updated my index, made new smart playlists, and built new playlists, but Sonos doesn't play anything.
Hi- I moved homes and am trying to set up my old Sonos Sub:Gen2 with my new Sonos Arc. It looks like Sonos has my Sub:Gen2 still registered with my old home and I don’t have access to that old system via the Sonos app to unregister it from that system. How do I get it set up with my new system in my new home?
I setup successfully my SYMFONISK speaker using my Sonos App in my Android phone. Few days later, I use my friend’s iPhone to setup the same but with different Sonos account. she was not able to. Now my Sonos App also not able to connect to my SYMFONISK speaker. Does anyone encountered this?
“Sorry, the media account and the Google Account” do not match. Even though they do! Factory reset of device but same problem. Incredibly annoying problem that a lot of people seem to have. How can this be solved?
We have a new built house with an open space kitchen/living. We listen to a lot of music all the time. I have provisioned two play 5 at the corners marked with red (power and ethernet connection at 2.5m height). Will it be enough? Any other suggestions?
Sonos app on iOS (currently 14.12, but this issue started sometime before that): touching an existing alarm in order to view/change its settings freezes the Sonos app. Have to kill/restart it. Can toggle existing alarms off/on, can create a new alarm, but can’t get to the settings to change the time or volume. I know that I could access these settings as of late February, so the problem crept in after 14.2. I can access these settings through the desktop app -- but (for example) the volume control is an uncalibrated slider, so I can’t tell whether I’ve set the weekend volume the same as the weekday volume. So it’s not ideal.
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