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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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LermaLand BackyardContributor I

Massive Bacyard System

Hi Sonos Crew -I need some advice/help..? I recently purchased 2 Wet Sounds VS-8 outdoor wall speakers for my backyard. I have them powered by a Sonos Amp from inside my house. They are incredibly clear and loud. Bass is pretty good, but I feel like they are overpowered but the horn loaded compression driver. Still the best outdoor speakers I’ve owned. So these face our pool area from the back of our house. My issue is with the next set up. I plan to install 3 Wet Sounds VS-6 in some large planter boxes we have surrounding our pool. This will be powered by a 2nd Sonos amp for pool area (so not the same amp that connects to outdoor wall VS-8 speakers). I will also have at least 1 of the 12 inch Wet Sounds outdoor subs buried in 1 of the planter boxes. Currently I have one VS-6 and one sub set up for a test trial. I feel like the sub just isn’t getting enough juice to really make it thump. I’m thinking of buying another a 3rd Sonos Amp just to power the sub. As of now I have a

FreshtryContributor I

TV sound playing throughout house.

After using Sonos music system, when I turn on our TV in our great room, the TV sound is broadcast to 7 other rooms in our house. How do I effectively prevent TV sound in each of the other rooms?

Matt-LynchContributor I

USA-SONOS.com Real or Scam?

USA-SONOS.com Real or Scam? I see discounts at times on Social media that go to that URL. To tempting to be real…

RJDoubleContributor I

Era 300 Surround Placement Help

Hi all,I am hoping to get some insight on appropriately placing my era 300s as rear surrounds. I have followed the help guide from Sonos to get started (I.e. both speakers have at least 8” of clearance on either side, at least 1” from the behind and are approximately 8 ft apart from each other). Also, the era 300s are about 1 foot back from the seating area and offset about 1-1.5 ft to either side. My main question is should the era 300s be less offset and closer to the chairs or is this good? My understanding is that rear surrounds should be slightly behind and offset from the listening area. Hoping to get some input here. Lastly, are era 300s too much for this space? Would it have been better to opt for the era 100s? No complaints on the 300’s performance as I did notice an improvement over the One SLs that I had has rear surrounds before this.Many thanks in advance for your help and input.

Crossy72Contributor I

connect to my new router

Hi can anyone help I’m struggling to connect my Sonos play 5 to my new router (wireless) . I can connect through Ethernet but than can’t move my speaker around the house ? Many thanks

stationtostationContributor II

Controllers and Music services

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

barry2Enthusiast I

General feedback and conversation

Still have major Sonos issues with the new app

Latest firmware and latest version of the Sonos app on Android.I still routinely have to stop and restart the app to get it to update it’s ‘now playing’ display. While playing an imported playlist the speakers stop playing after random songs in the playlist.Unfortunately this is still an awful experience and I can’t get back to simply playing my music as it was before the ‘now not so new’ app was released.

Wordgirl11Contributor I

How do I gwt my sonos on the network without losing my playlists?

My Sonos is saying Not Connected. Support told me to factory reset, but I have a huge number of playlists. I just can’t lose them. I restarted wi-fi, but no luck. What will happen if I connect the speaker to my router with an Ethernet cord?

pescoebillContributor I

Suggestions for a Simple Sonos Setup for a Small Apartment?

Hi everyone,I’m interested to set up a basic wireless speaker system in a small apartment—mainly for podcasts. I’ve heard about Sonos and I’m curious what a good starting setup might look like for a smaller space.Would one or two speakers be enough to get a rich sound? Are there specific models that work better in tight rooms or near walls? I’m also wondering how well they integrate with streaming apps and voice assistants.Would love to hear your recommendations or lessons learned from your own setups!Thanks!

darshakparmarAvid Contributor I

Components and Architectural

Sonos app on iPhone losing connection with system

Hi Team,I am facing random connection drop issues between Sonos app on iPhone and the speaker system. Here is the situation. Everything was working as expected for the past three years but since almost a week, Sonos app on my iPhone dies with the error - No Sonos system found. Opening play.sonos.com on a computer also shows the same error. Randomly after closing the app and relaunching it for a few times, the system shows up again. But it is mostly hit and try.Have been using Sonos Arc + Siub Gen 3 + Sonos Roam for the past 3+ years without any issue. Nothing has changed in terms of SSID, router, placement of the system etc. Sonos Arc, Sonos Sub Gen 3, Sonos Roam are all connected to the router (wirelessly), and the internet is working. All systems are up and running as expected. All Sonos devices are working as expected. The iPhone with Sonos app (and computer with play.sonos.com open) is on the same network as the Sonos devices. Airplay on iPhone shows Sonos system as an option. Ran

LermaLand BackyardContributor I

Massive Bacyard System

Hi Sonos Crew -I need some advice/help..? I recently purchased 2 Wet Sounds VS-8 outdoor wall speakers for my backyard. I have them powered by a Sonos Amp from inside my house. They are incredibly clear and loud. Bass is pretty good, but I feel like they are overpowered but the horn loaded compression driver. Still the best outdoor speakers I’ve owned. So these face our pool area from the back of our house. My issue is with the next set up. I plan to install 3 Wet Sounds VS-6 in some large planter boxes we have surrounding our pool. This will be powered by a 2nd Sonos amp for pool area (so not the same amp that connects to outdoor wall VS-8 speakers). I will also have at least 1 of the 12 inch Wet Sounds outdoor subs buried in 1 of the planter boxes. Currently I have one VS-6 and one sub set up for a test trial. I feel like the sub just isn’t getting enough juice to really make it thump. I’m thinking of buying another a 3rd Sonos Amp just to power the sub. As of now I have a

FreshtryContributor I

TV sound playing throughout house.

After using Sonos music system, when I turn on our TV in our great room, the TV sound is broadcast to 7 other rooms in our house. How do I effectively prevent TV sound in each of the other rooms?

Matt-LynchContributor I

USA-SONOS.com Real or Scam?

USA-SONOS.com Real or Scam? I see discounts at times on Social media that go to that URL. To tempting to be real…

RJDoubleContributor I

Era 300 Surround Placement Help

Hi all,I am hoping to get some insight on appropriately placing my era 300s as rear surrounds. I have followed the help guide from Sonos to get started (I.e. both speakers have at least 8” of clearance on either side, at least 1” from the behind and are approximately 8 ft apart from each other). Also, the era 300s are about 1 foot back from the seating area and offset about 1-1.5 ft to either side. My main question is should the era 300s be less offset and closer to the chairs or is this good? My understanding is that rear surrounds should be slightly behind and offset from the listening area. Hoping to get some input here. Lastly, are era 300s too much for this space? Would it have been better to opt for the era 100s? No complaints on the 300’s performance as I did notice an improvement over the One SLs that I had has rear surrounds before this.Many thanks in advance for your help and input.

James8668xContributor I

satellite speakers not playing

I’ve connected Symfomisk satellite speakers to my Arc and the app shows them connected, but no sound is coming out. I’ve turned music onto full in the surround audio setting but still get nothing from the satellites. I’ve removed them and reinstalled, this did do a software check/update, but not fixed. things I’ve checked are the WiFi network and strength. Speakers are in the same room. White status lights are on the satellites. i did previously have the satellites connected to a Beam in the same room and they worked great! help!!

Crossy72Contributor I

connect to my new router

Hi can anyone help I’m struggling to connect my Sonos play 5 to my new router (wireless) . I can connect through Ethernet but than can’t move my speaker around the house ? Many thanks

stationtostationContributor II

Controllers and Music services

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

TG43Contributor I

Connect non Sonos in-ceiling speakers with Arc Ultra

For context, my “System” consists of:Family Room ‘Amp’ - powers two non-Sonos in-ceiling speakersFamily Room 2 ‘Arc Ultra’ Master Bedroom ‘Amp’ - powers two non-Sonos in-ceiling speakers I would like to “bond” my Family Room ‘Amp’ with Family Room 2 ‘Arc Ultra’ and use the in-ceiling speakers as rear surrounds. When I go to bond it, there is a message that shows up saying:“To use these Sonos Amp as surrounds, connect your Arc Ultra to the router with an Ethernet cable.” I click through this message once, then again, Arc Ultra makes a sound as if it were a success and now Family Room 2 has the Amp and Arc Ultra listed under products. When I go to try audio with surround sound, no audio coming from speakers powered by Amp. They are currently setup as stereo. What am I missing? Do I need to factory reset and create the Family Room from scratch and change speakers to surrounds?Any help would be greatly appreciated. Thank You

barry2Enthusiast I

General feedback and conversation

Still have major Sonos issues with the new app

Latest firmware and latest version of the Sonos app on Android.I still routinely have to stop and restart the app to get it to update it’s ‘now playing’ display. While playing an imported playlist the speakers stop playing after random songs in the playlist.Unfortunately this is still an awful experience and I can’t get back to simply playing my music as it was before the ‘now not so new’ app was released.

Wordgirl11Contributor I

How do I gwt my sonos on the network without losing my playlists?

My Sonos is saying Not Connected. Support told me to factory reset, but I have a huge number of playlists. I just can’t lose them. I restarted wi-fi, but no luck. What will happen if I connect the speaker to my router with an Ethernet cord?

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