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MotherGooseContributor I

Online System Profile - Removing Old Devices (S1)

This is more a visual issue than a “real” issue but …..maybe someone knows so here goes: For your online profile (www.sonos.com → login) you can see all your Sonos devices you have added to your “system” over the years (My Account → System) on that email/login you have used. It lists everything from speakers to controllers, for me it shows everything I’ve added since 2006 (ZP100) including various CR100 controllers - so everything under my email login for S1 devices.A lot of these devices I no longer own/have due to various reasons (broken/sold on/lost/upgraded) BUT they are still showing on my online profile.Note, these devices are *NOT* listed/showing on the S1 app anymore (expected behavior) as i no longer have them (broken/sold/lost/upgraded).Is there any way to get these deleted/removed from my profile??This issue is specifically for my S1 devices (and my online profile for S1). I’ve not had to “remove” anything on my S2 profile, yet...but i suspect same issue. Yes, realise this

MStehThayerContributor I

Controllers and Music services

Amazon Music > My Music > Albums

When I open the Sonos App, go to Amazon Music Service > My Music > Albums and choose an album from my Amazon library, no play, shuffle controls appear. This just started this last week or so and I’ve tried the usual: signing in and out, reinstalling, reauthorizing Amazon Music. Anyone have the same issue? Support for Amazon and Sonos drew a blank and pointed fingers at each other.

controlavLead Maestro

Portable speakers

Cannot register Roam - stuck in quarantine

My Roam has, as it does occasionally, moved locations, so I factory reset it and added it to a different S2 system. Added fine, connected to wifi, all good, but it reports itself as “not registered”. There’s a “Fix It” button, which pretends to do something, but it doesn’t really.This happens using my iPhone, my wife’s iPhone, her Mac and my PC. The Desktop apps refuse to allow any other speakers to be used. The Mobile apps allow basic access to other speakers, but block access to actual music selection (everything is greyed out).Digging into the topology XML I can see that the reason the Roam is quarantined is “upnpovertls”, which is curious. (This translates to UPnP Over TLS).I have reset the apps, ensured I am logged into the correct Sonos account, and still this Roam will not register, it is still quarantined.

PierreC64Trending Lyricist I

Controllers and Music services

Application cannot be used with Google Pixel 7a

I bought a Sonos Ray and would like to install it with the Sonos Android app.This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.I've tried using Chrome as my browser, but it doesn't work.I've reset the application several times, but it doesn't work.In short, I've got a sound bar I can't use.Am I alone ?What the solution ?

TimB48Contributor II

As with many others, since last years software update I cannot use my music library properly. Album listings are all messed up and re- installing the library doesn’t change anything. I am also struggling to re add the library as Sonos insists on it being done as local user, which I do not normally do. I log on with my microsoft account as I did before the update but all I get is error 913. I have logged on with a local account and get the same result. Folder sharing as a far as I can see is set up correctly. There is no sign of Sonos addressing this issue, they just appear to assume that everyone is streaming their music from the web. Any suggestions welcome.

grsmithContributor I

Controllers and Music services

Plex playlist problems with Arc and Arc Ultra, but not Move

My music source is primarily my Plex server. I have multiple Sonos systems. One system has just a Move and is located on the same network as the Plex server. Another system has only a Beam and is located remotely from the Plex server. The third system is also located remotely from the Plex server and contains two setups there: Home theater (Arc Ultra+2 Fives+Sub (Gen 3)) and a Move. The first two systems play playlists from the Plex server just fine. Changes have been made over time, and I can now play playlist as big as 9K songs. That’s great. On the setup that has the Arc Ultra, it will not play any Plex playlist (short or long). It simply times out and says cannot play song and skips to next, skips to next and on and on. The Move at the same location has no problem playing any Plex playlists. This tells me it is not a network delay issue. I recently discovered that if I start a Plex playlist with the Move, then add the Arc Ultra setup, the Arc plays the music just fine

KjelleinarContributor I

Era 300 as stereo with turntable connected

I have a sonos system with 10 speakers wich works well. Until I connected two Era 300 as stere pair with a Pro Ject T1 SB lined in to the left. When I stream music the right 300 drops out and the whole system goes caos with soud dropping out in all rooms and sonos switching songs.. When I play a record on the stereo pair, the right speaker drops in and out all the time. When I spoke to Sonos they said It had to do with the setup on the router. Now I have forced the router to only use channel 6 on 2,4 and channel 100 on 5. With no luck. I have very good wifi speed all over the house. What should I do? Buy a new wifi6 router?

exchgrTrending Lyricist I

Controllers and Music services

Apple Music Sound Check (loudness normalization) not applied to Cloud Music Library

When playing music from Apple Music in the Sonos app (not AirPlay), most tracks seem to correctly apply album-based loudness normalization. That’s great! However, if the song is only in Cloud Music Library (i.e. uploaded from my Mac and unavailable to be matched in Apple Music), no normalization is applied, and the song can be wildly louder or quieter, which makes the Apple Music–Sonos integration completely unusable for me, especially if I want to shuffle a playlist of mixed sources, which may have me frantically running for the volume slider between each track.These Cloud Music Library tracks have normalization data (iTunNORM tags) in them, whether scanned by Apple Music when adding to the library, or by a third party app. Apple Music has used iTunNORM tags since it was called iTunes, and it has always worked fairly reliably in Apple Music’s iOS apps (except when Apple randomly introduces AirPlay bugs, which they occasionally deign to fix). As of iOS 18.5, that mostly works as expect

garfieldairlines

Controllers and Music services

Give us the support of custom providers back.

Hello, after a year, a new CEO and now a “we are sorry” phase from Sonos, I want to put a very niche feature back on the table for a future sprint from your dev teams :The support of custom providers.Yes you might want HTTPS, but I know how to install a reverse proxy.Please let us, the tech advanced people do cool tricks again and let me use subsonic again with my Sonos system.https://en.community.sonos.com/controllers-and-music-services-228995/airsonic-subsonic-bonob-support-6893831

Bmw6gnbContributor I

giving my daughter access to control music selections on my Sonos system

How do I give my daughter access to control music selections on my Sonos system

MotherGooseContributor I

Online System Profile - Removing Old Devices (S1)

This is more a visual issue than a “real” issue but …..maybe someone knows so here goes: For your online profile (www.sonos.com → login) you can see all your Sonos devices you have added to your “system” over the years (My Account → System) on that email/login you have used. It lists everything from speakers to controllers, for me it shows everything I’ve added since 2006 (ZP100) including various CR100 controllers - so everything under my email login for S1 devices.A lot of these devices I no longer own/have due to various reasons (broken/sold on/lost/upgraded) BUT they are still showing on my online profile.Note, these devices are *NOT* listed/showing on the S1 app anymore (expected behavior) as i no longer have them (broken/sold/lost/upgraded).Is there any way to get these deleted/removed from my profile??This issue is specifically for my S1 devices (and my online profile for S1). I’ve not had to “remove” anything on my S2 profile, yet...but i suspect same issue. Yes, realise this

MStehThayerContributor I

Controllers and Music services

Amazon Music > My Music > Albums

When I open the Sonos App, go to Amazon Music Service > My Music > Albums and choose an album from my Amazon library, no play, shuffle controls appear. This just started this last week or so and I’ve tried the usual: signing in and out, reinstalling, reauthorizing Amazon Music. Anyone have the same issue? Support for Amazon and Sonos drew a blank and pointed fingers at each other.

controlavLead Maestro

Portable speakers

Cannot register Roam - stuck in quarantine

My Roam has, as it does occasionally, moved locations, so I factory reset it and added it to a different S2 system. Added fine, connected to wifi, all good, but it reports itself as “not registered”. There’s a “Fix It” button, which pretends to do something, but it doesn’t really.This happens using my iPhone, my wife’s iPhone, her Mac and my PC. The Desktop apps refuse to allow any other speakers to be used. The Mobile apps allow basic access to other speakers, but block access to actual music selection (everything is greyed out).Digging into the topology XML I can see that the reason the Roam is quarantined is “upnpovertls”, which is curious. (This translates to UPnP Over TLS).I have reset the apps, ensured I am logged into the correct Sonos account, and still this Roam will not register, it is still quarantined.

PierreC64Trending Lyricist I

Controllers and Music services

Application cannot be used with Google Pixel 7a

I bought a Sonos Ray and would like to install it with the Sonos Android app.This is impossible and I can't connect to my account via the app and therefore install my Sonos Ray.I've tried using Chrome as my browser, but it doesn't work.I've reset the application several times, but it doesn't work.In short, I've got a sound bar I can't use.Am I alone ?What the solution ?

TimB48Contributor II

As with many others, since last years software update I cannot use my music library properly. Album listings are all messed up and re- installing the library doesn’t change anything. I am also struggling to re add the library as Sonos insists on it being done as local user, which I do not normally do. I log on with my microsoft account as I did before the update but all I get is error 913. I have logged on with a local account and get the same result. Folder sharing as a far as I can see is set up correctly. There is no sign of Sonos addressing this issue, they just appear to assume that everyone is streaming their music from the web. Any suggestions welcome.

grsmithContributor I

Controllers and Music services

Plex playlist problems with Arc and Arc Ultra, but not Move

My music source is primarily my Plex server. I have multiple Sonos systems. One system has just a Move and is located on the same network as the Plex server. Another system has only a Beam and is located remotely from the Plex server. The third system is also located remotely from the Plex server and contains two setups there: Home theater (Arc Ultra+2 Fives+Sub (Gen 3)) and a Move. The first two systems play playlists from the Plex server just fine. Changes have been made over time, and I can now play playlist as big as 9K songs. That’s great. On the setup that has the Arc Ultra, it will not play any Plex playlist (short or long). It simply times out and says cannot play song and skips to next, skips to next and on and on. The Move at the same location has no problem playing any Plex playlists. This tells me it is not a network delay issue. I recently discovered that if I start a Plex playlist with the Move, then add the Arc Ultra setup, the Arc plays the music just fine

KjelleinarContributor I

Era 300 as stereo with turntable connected

I have a sonos system with 10 speakers wich works well. Until I connected two Era 300 as stere pair with a Pro Ject T1 SB lined in to the left. When I stream music the right 300 drops out and the whole system goes caos with soud dropping out in all rooms and sonos switching songs.. When I play a record on the stereo pair, the right speaker drops in and out all the time. When I spoke to Sonos they said It had to do with the setup on the router. Now I have forced the router to only use channel 6 on 2,4 and channel 100 on 5. With no luck. I have very good wifi speed all over the house. What should I do? Buy a new wifi6 router?

exchgrTrending Lyricist I

Controllers and Music services

Apple Music Sound Check (loudness normalization) not applied to Cloud Music Library

When playing music from Apple Music in the Sonos app (not AirPlay), most tracks seem to correctly apply album-based loudness normalization. That’s great! However, if the song is only in Cloud Music Library (i.e. uploaded from my Mac and unavailable to be matched in Apple Music), no normalization is applied, and the song can be wildly louder or quieter, which makes the Apple Music–Sonos integration completely unusable for me, especially if I want to shuffle a playlist of mixed sources, which may have me frantically running for the volume slider between each track.These Cloud Music Library tracks have normalization data (iTunNORM tags) in them, whether scanned by Apple Music when adding to the library, or by a third party app. Apple Music has used iTunNORM tags since it was called iTunes, and it has always worked fairly reliably in Apple Music’s iOS apps (except when Apple randomly introduces AirPlay bugs, which they occasionally deign to fix). As of iOS 18.5, that mostly works as expect

HastieContributor I

Controllers and Music services

various artists albums

why can’t sonos keep various artist albums in one folder under compilations like it use to. every compilations album is now split into single songs.

Cdiarb88Contributor I

Sonos speakers that work in a sauna

building a custom sauna, and I wanted to install Sonos speakers in the sauna. it’s been impossible to get a direct answer from Sonos whether or not they make speakers that can withstand the humidity and heat of a sauna. Does anyone know if you can use Sonos speakers in a sauna? When I did a chat with customer support, they said they don’t have any products they recommend, but I’ve seen lots of people have Sonos products in their sauna

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