Need more information? Check the support pages.
Setting up Sonos for the first time? Here are some tips to get you started.
Find solutions to some of the most common Sonos problems.
Sonos Radio HD available now in selected regions.
Find details and information on compatibility for Sonos S2.
Sonos community terms and conditions
Changes to volume mapping and impact on Sub output Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc. In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator. The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchange
HiI have just replaced my Connect (v1) with at Port…I have a setup with port in one end and 2 B&O active speaker in the other using the Line-entence.I have a 10m cabel in between (and this is the issue)When the POrt is not active, the speakers make a constant buzz and never power down.There are a constant noice from the speaker…If I replace the 10m cabel, with a 0,5m cabel → no problems… My Clever friends talks about, the 10 cabal acts as an antenna, when not in use and thisis the reason for the constant buzz…When I used the Old Connect, it was not a problem.What Can I do??
I just bought the new S2-compatible Port to replace my old Connect. Unfortunately this makes my active B&O speakers start humming after the music has stopped. Very frustrating as this was not the case with my Connect. The issue is identical to a previous post, which is now closed. Any suggestions how to solve this issue?
I have a sonos arc connected with hdmi arc to my tv. If I get a connect amp and use it with my (non Sonos) ceiling speakers connected through an optical cable to my tv will it work?
What would be the better spend? With a beam, 2 one sl speakers or mini sub? We are more speech oriented than big movie sounds. Stu
My speakers are intermittently appearing and disappearing from my Sonos apps. On my phone I usually get only the Beam, but sometimes only the Play:3. On my laptop I get Move most of the time but not always. Really weirdly, I can play music through Spotify connect through the Play:3 via the sonos connection at the same time that the same speaker does not appear in the sonos app. what is going on and how can I fix it?! All are connected on the same wifi, I’ve tried switching off and on multiple times. I’ve tried to find the speakers in the sonos app by adding a new product to my system. It’s hugely frustrating!
A continuation of this thread. Now, even when I manually update, it won’t play music. The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).I’m so, so tired.
Sonos sub feels more pronounced from right side of it ( right frame). so I’m wandering why do I feel the bass less pronounced when standing to its left ( facing it) ?I have done auto tune and tried with and without it. Flipped the phase control to the other setting (than the auto tune set it to) and it was worse.so the autotune got it right.. Anybody had this “issue”?
My speakers (sonos 1) and sub keep disconnecting from the app. Almost as if they go into a power saver mode after an hour or so and then I have to power them down and on again to get them to reconnect Why do they not just stay on all the time?
Hello there, need a little help finishing my setup.My setup includes:Sonos Beam gen2BenQ tk700sti eARC supported 4K projector I read a few articles online and follow the troubleshooting steps but nothing help.Running out of idea and would need some help. I went as simple as I could and ran an HDMI cable from the HDMI 2 slot of the projector to the Beam but the speaker won’t detect it for some reason ?
I want to install two TV’s outdoors that are very close to each other (less than 10’ and facing different directions). I would ideally like the idea of having both TV’s play the same video and audio signal (with no human detectable delay) but potentially play separate signals. I thought I would deploy it like this:*HDMI Splitter: Input=FireStick1. Output1=TV1 HDMI1, Output2=TV2 HDMI1** So far just looking at a 4K powered splitter on Monoprice.com that has good reviews. Not sure if this brand/model is critical as long as it does proper say 4K@60hz or whatever the requirement is?*TV1*HDMI1 input=Output1 from HDMI splitter described below*TV2*HDMI1 input=Output from HDMI splitter near TV1HDMI2 input=FireStick2This configuration allows me to set both TV’s to HDMI1 and use the remote for FireStick1 to see and hear the same audio. If I want to have the TV’s broadcast different signals (perhaps one with audio muted), I can simply switch them both to HDMI2 and use two separate FireStick r
Hello SONOS Community:While I am able listen to Spotify from my PC (via Bluetooth) on my Sonos One speaker, I unfortunately cannot use Sonos One for any other audio from my PC...When I view Bluetooth devises on my PC Settings, I see the Sonos One, but I cannot access or activate it. Any help would be appreciated.
What type of Bluetooth headphones are compatible with Sonos? We have 2 Plays, 1 Roam, and 1 Port.
Hey all. I have just put a slim Samsung 43’ in the playroom and am going to place my Beam underneath it. Question is; which mount would you recommend for invisible cabling (my electrician would bury the cabling behind the wall)? I am between the Sonos mount, the Flexson and the Sanus… my main question is which would match this TV? The TV is the AU9000 model Thanks in advance for reading and hopefully responding
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
