Need more information? Check the support pages.
Setting up Sonos for the first time? Here are some tips to get you started.
Find solutions to some of the most common Sonos problems.
Sonos Radio HD available now in selected regions.
Find details and information on compatibility for Sonos S2.
Sonos community terms and conditions
OK. I posted a while back about this but out of desperation I tried a few things including: Purchasing a 2nd CONNECT that is S2 compatible, ANDMoving the music library drive to a different host, ANDDownloading and installing S2 to all hosts, and yes EVEN…Copying the .music library to a NEW standalone drive; I have tried that on the regular host as well as another host PC on the network.Oh, I even rebuilt two operating systems thinking that maybe there were some files that had been corrupted. That’s right, I actually completely rebuilt the O.S. on two machines and reinstalled all software that I had previously installed on them. ALL of this in an attempt to make these two pieces of electronic excrement work reliably. NOTE: This DOES NOT happen with streaming services. However, I have a broad record / CD collection that is in-house, and I like having them available rather than a possibly somewhat compressed stream version. The fact that this doesn’t happen with streaming does not, in any
First of I want to say that I have been using Sonos products since 2009. Besides Sonos, I had a lot of gear but none of it could match Sonos's ease of use and sound quality (for the price). I have to come clean and say that I am used to using Sonos everywhere and I love it. As an audiophile, I was looking to replace my aging Sonos Connect with Port and realized from all the reviews that it does not have a better digital output. This was a show stopper for me and it is a show stopper for all audiophiles out there. You are missing a very important niche of the market. It is taken by Raspberry Pie implementations and Bluesound and Aurelia, not because they have better software or support for services, but because they have a better digital output. That is it. Nothing else. Everyone I have talked to said they like Sonos but the digital output is jittery. I have tried a lot of solutions and even they sound better than Connect over coax they are all not easy to use, do not have support for t
i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.
Good day.I have 2 homes….ones a holiday cottage.At home I have a Sonos one, Arc, Sub. All working great.My provider sent me a new 4G modem as an upgrade. I carried it with me to the cottage. (800km away)At the cottage I bought a 2nd hand Sonos one. Finally got it working after deleting the home set up from the App. (might not have been necessary?)Shortly I will return to my home with the modem ( I intend to carry it back and forth) and will want to add the 3 components there. Am I in for an issue? Or, because the modem will always travel with me will the app just think its one network location? ie. does the different geography matter? Thanks for any input!
Bonjour, J’ai régulièrement de la publicité au démarrage de l’application sonos. Je n’écoute que deux radios, FIP et France inter et ces publicités me rendent dingues…. J’ai souscrit à Sonos radio HD et même constat, toujours des pubs. Merci de votre éclairage.
Hi I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sourcesWhen I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behaviorThanks for your help
Hi everyone. I have a Sonos Arc which I have recently paired with a Sonos sub gen3. There is a very annoying sound comming from the sub when the system is on but nothing playing. I have tried all the channels of my router but the noise is still there. I have tried to change the channel of the sub but the option seems to be innactive on the Sonos app. Any iddea of how to get rid of the noise apart from unplugging?
I keep my Sonos system on S1 because I have a first generation Play:5 that is hooked up to my record player. A houseguest recently tried to upgrade my system (thinking they were being helpful) and of course crashed the whole thing. I’ve tried the usual steps to factory reset and downgrade my products (I’ve done this before successfully when I first set up the record player) but now when the setup wizard gets to the stage of the final “push button/hear chime” after plugging in to ethernet, the process fails. I am given a “this device is only compatible with S2 system” message, which is entirely untrue as these are all S1 compatible devices. I’ve factory reset over and over, reset the apps on all devices, and reset the router. All to no avail. Please help!
I thought I posted this, but it disappeared. If it is double posted, my apologies.I just started getting where I lose audio out of my Sub linked to the Arc. I noticed that if I toggle the Sub from "On" to "Off" in the Sonos app, I get the audio back. Recovering the Arc and Sub fix the issue, but eventually it returns. Is anyone else experiencing this or am I doing something. I know this sounds odd, but it is definitely happening is it has occurred a few times in the past few days. Thanks for the help Diagnostic Report #1207564481
Here’s the setup: 22 sonos including stereo pairs, couple subs, 1’s, 3’s, 5’s etc. Roughly 3,000 square foot house with Orbi 850 mesh wifi. Sonos running off a gen 2 Boost on sonosnet. Boost is on 2nd floor, center of the house in a loft over top of all the sonos speakers. Other smart home stuff: About 35 Hue lights on hue hub, 50 Lutron switches on Lutron Caseta hub. Recently changed from sonos channel 11 (where all sonos speakers were OFDNI of 9), to sonos channel 1. (Has the best OFDNI numbers)I’m still having trouble with dropouts, especially if I try to change tracks with rooms grouped together. When changing tracks, it goes through about 3 minutes of speakers cutting on and off and then skips to subsequent tracks before It finally settles in.I usually group Kitchen/Fam, Big subwoofer (a connect with 2 large subwoofers attached), Dining room move, Family room (2 play 3’s and a sonos sub) Kitchen, and Living room together. Total of about 8 sonos speakers in continuous 1st floor ro
Hey y’all, I wanted to see if others maybe had this issue and had some fixes. My ARC (setup with 2 subs and 2 play 1s as surround speakers), occasionally has kind of an echo/phasing effect.I notice it most often when watching Last Week Tonight (which is in Dolby 2.0), where partway through most episodes, it will start to sound like Jon is a football stadium announcer with the audio instead of being from the front speakers, starts to also have a slight echo in the surround speakers.Recently, however, it has done it on music playback from my computer library (I have the surrounds setup on Ambient), where the echo effect happens again.With HBO (native app to my Vizio TV), I can just stop the show and restart it. With the music, that didn’t work, so I restarted the speakers.But I can’t figure out what might happening, or if there’s likely a specific hardware issue that might be causing the issue.Any thoughts you all have would be appreciated. Thanks!
Are there going to be any updates to the sonos roam. It’s horrible now. The Sonia’s move is intuitive. It has separate button Bluetooth, network connection, resetting. This has one button and it’s very confusing. I do not use the volume up or down, or the voice button at all. I use my phone for all of that. Right now I want to simply set up another network on the sonos and it is ten minutes process. This is ridiculous.
Hello, can’t quite find my exact question/answers in past threads.I want to buy an Arc (centre) and 2 x SL’s (rear L&R)If i want to integrate 2 of my existing speakers (front L&R) and my existing SubIf i buy a sonos AMP, can i get a 5.1 surround set up from my TV?thanks.
Components / setup:1x Playbar 1x Sub (Gen 1) 2x Play:3 1x Play:1 4x: Play:5 (Sonos S1 Controller app required)The situation:I currently have a Sonos system that includes the above components. For your information, two Play 3s together form a stereo pair just as two Play 5s form a stereo pair.The problem is as follows. It is possible to use the Sonos S1 controller app to create a room in which all the Sonos equipment simultaneously plays the same music. Thereby it is possible to change the volume per speaker individually.It's also possible to create separate rooms in which one or more Sonos speakers (so not all at the same time) can play music and from there you can control things like the volume.The problem is that one time everything works flawlessly and a few minutes later it doesn't, only to work flawlessly again some time later. As an example, it is sometimes possible to click on all rooms and everything starts playing immediately while a few minutes later it is possible that 1 or
I have had Sonos speakers around my home for a while. I finally got around to Purchasing the Beam Gen 1 direct from Sonos on the 5th May 22. All of my other Sonos products work faultlessly. The remainder of my network is strong and works faultlessly. The Sonos Beam however only connects for 20mins or so. Eventually it freezes completely and I have to factory reset in order to wake it up. The problem is exactly the same if you are using WIFI or a Cable connection. After being told to buy a new Router, over 20 hours of fault finding and 7 hours on the phone to Sonos. The problem is exactly the same. Sonos still believed it was my network at fault. After 2 weeks I was able to “escalate” my fault to a return. Great they will replace it. Would you believe the link I was sent for the return doesn’t work. I am now in week 3 after purchase of The Beam and I am still yet to experience it. My question being does anyone have a Gen 1 Beam they are happy with? Should I push for a refund an
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
