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Hi everyone. I am facing a problem lately with my sonos system although I didn’t have such an issue before.I have sonos five, move and roam. The last few weeks I encounter the below.When offline, Move and Roam do not appear as ‘offline’ in the app as it was the case in the past. Most importantly, for both Move and Roam (less frequent Five) I get a message ‘unable to connect to device. try again later’ when i am trying to start the speakers playing. A similar message i get when i am trying to connect/group the speakers to the Five when the latter is functioning. In some cases when the problems of point 2 above apply, in the app it is seen that the speakers ‘are playing’ (the bars on the right of the speaker window under ‘system’ are moving, however the speaker does not play actually).I tried with rebooting my router and re-install the sonos app. However the problems remain.Could you please help, or advise?
Hi everyone, The BBC has made some changes to the way you can access BBC live radio in the United Kingdom.BBC live radio will not be available through Sonos Radio, or TuneIn in the United Kingdom from Today, 13th April 2022.Find all your favourite BBC radio stations, podcasts and music mixes on BBC Sounds, available on Sonos in the United Kingdom.To keep listening, you can add BBC Sounds to your Sonos system: iOS or Android:Open the Sonos app. From the Settings tab, tap Services & Voice. Under Music & Content, tap Add a Service. Tap on BBC Sounds Tap Add to Sonos. Follow the on-screen instructions to add the music service account.Mac or PC:Open the Sonos app. Under the Select a Music Source section, click on Add Music Services. Click on BBC Sounds Follow the on-screen instructions to add the music service account.Users outside of the United Kingdom will still be able to listen to BBC live radio through Sonos Radio. Cheers,James L.
A few updates back on the Sonos 2 app a bug was introduced. My hard wired Connect Amp when playing my Music Library (iMac/iTune match ethernet) disconnects for ~ 10 seconds when it gets to the last 30-35 seconds of the song. Happens on every Song. I spent most of a day on off the phone with Sonos support. We ran through all the scripts they have, even wired the amp directly to my router bypassing the switch. Nothing worked. I finally unplugged the ethernet cable and went WiFi instead, that fixed it. Plug the ethernet back in and the problem comes back. It’s very re-producible, you can forward a song to the last 40 seconds and just watch it happed. The IOS and Mac OS apps show no error, they just continue to count down the song time as the speakers go off then back on. I ran constant pings to the Connect Amp as the drop out happens, they all go through no problem witch further points to a software issue, network is working fine. I’m guessing not many people have there connect amp hard w
Having dipped into the forum a bit, this seems to be a recurring issue. I set up a MBG return of a Roam yesterday over the phone. The email confirming the return arrived during the call. It said an email would follow with a pre-paid return label. No such pre-paid return label has arrived. This is irritating because I want to initiate the return, get a refund and then buy a Move instead. On a related point on Sat 14 (it’s now Thurs 19) I did an online trade in of one of my controllers to get the discount for the Roam (now Move) I don’t have a returns label for that yet either. This is more Sonos’s problem than mine (at least for the time being) as they honoured the discount when I bought the Roam. But it is making me think that it could be a while before the returns label for the Roam arrives.If it matters, I’m in the U.K.
Hi allI have a 6 Sonos One plus 1 Move setup at home. Started building that in 2018 because it integrated all room audio from Spotify perfectly with Alexa all my smart home needs. Everything has worked smoothly for almost 5 years.Last weekend I went to disable Alexa from my speakers to troubleshoot a Spotify playback issue. Disabling & enabling Alexa has been a trivial matter during my 5 years of using Sonos. This time the matter escalated however. Alexa can not be enabled on any of my speakers anymore.I only see “Alexa is not available in your country” error message now. Has anyone seen this problem lately or better yet… solved it?
I’m hoping I’ve missed a really simple solution but I can’t find it.I’m loving listening to all my sources of music together on the Sonos app in my house, But when I leave the house and go walking with my headphones on. I’d like my phone to carry on playing the album/playlist/mixcloud show from where I left off.The Mixcloud app on Android for example doesn’t seem to carry over where I got to in a show on the Sonos app if then start listening directly on the app on my phone. Likewise albums / playlists.I have to use MediaMonkey Android on my phone separately to listen to the same playlist I was listening to on Sonos.I’d also like this functionality so I can switch from listening to Sonos speakers in the house to headphones at night.At the moment I’m living in a parrellel universe of Sonos Speakers and Headphones Just having the Sonos app play locally on your phone would surely solve all this?I have a 512GB sd card on my phone and I would be happy to upgrade to a 1 or 2 TB if it solved t
Not sure this is the best place to post this……..but where do you post or submit Sonos feature requests? I have been a long term Sonos user and have a few recommendations for features. Please let me know if there is a better place to submit or post these…….where they are most likely to be voiced to Sonos representatives who may act if enough people suggest? The first, is to suggest that the Tunein service allow sign-in so that you can use the Sonos App to listen to TuneIn Premium if you are paying for this anyhow. I have seen requests for this going back at least 10 years, but Sonos does not seem to have ever added this. I believe newer services similar to Sonos have added this, such as Bluesound, and see no obvious reason why this would not be relatively easy to implement. I do think they should implement their own Sonos app for Apple watch I do think they should add a Sonos Controller app for Android TV so that Sony and other Android based smart TV’s can show what’s playing o
Hi all, I'm trying to activate voice match to my Sonos Beam unsuccessfully. It used to work before but it is not working anymore. Any commands issued by my wife google thinks came from me. I've deleted my home and started from scratch and I was able to see the Beam as a supported device for Personal information. However, only my google mini shows as a device for voice match. Anyone had a similar problem and was able to fix this? Thanks Rennan EDIT: Managed to fix it. I clicked on Add device with Voice Match. However, I was getting a weird error "No WiFi connection" as I was definitely connected to my WiFi. I decided to spam the Try again button and after a few tries the Sonos Beam was recognised. Don't know what is wrong with my account to constantly pop up the no WiFi message, but spamming the try again button did the trick over here.
I have a 2022 Samsung frame TV connected to a Sonos AMP via e-ARC. I have worked with Samsung support to resolve an issue where I’m unable to manually select the audio output from the TV. Every time I try and select anything but Sonos AMP, the TV will flip back to Sonos AMP after a few seconds. I’ve tried disabling Sonos e-ARC auto play and have been through all the settings on the TV with Samsung. I have a case open with them but haven’t heard back yet. I haven’t spoken to Sonos yet but intend to on Monday.
Hello, just wanted to share something i 3D-designed and then had 3D-printed in Nylon 12 black for my Home theatre project.I had the idea to hide all components/wiring unless i needed them in sight such as XBOX, PS5, Record Player, Blu-ray, etc… Therefore i thought about hanging some of it on a wall behing a panel where i could then start drawing the furniture with a false back space, etc… etc… From this idea spawned the Port Wall Bracket next to it’s Boost component. The Philips Hue Sync Box and all it’s components,drivers, etc... shared the same faith :) This is what i came up with if anyone else wants to see or maybe use it in their own system setup : [link removed] Or on YT right here : https://youtu.be/I9e5YPL773A Any thoughts, feel free to share. Moderator Note: Modified in accordance with the Community Code of Conduct.
Well, I’ve done all the troubleshooting I can find online. I’m going to call Sonos tomorrow. 2 play one’s, playbar and a sub. Works altogether once a month, if I’m lucky. I spend an hour trying to configure the system, for it to drop a single component or all of them except the playbar. Between my phone and my wife’s, we both use the Sonos app, so I assume there is a handshake trust for encryption that is partially to blame. I take them individually and plug them into the router. i gotta say I’m sick and tired of this system. Such a PIA.I feel like I’ve been bamboozled by the initial quality of the system and software, only to have the patched updates to the software completely ruin the system. Plus I miss playing my music from my playlist on my phone. Blah
Can you add the ceiling speakers to the ARC, Sub and 2x One SL's? Been all over YouTube and Google search, but can't find anything solid. Tried to get the Atmos effect to the fullest.
I have this set up. Nintendo Switch -> LG C1 -> Sonos Beam gen 2 + 2 Ikea Symfonisk. I have eARC activated, bitstream, passtrough on TV, Sonos app is showing Multichannel PCM 7.1 and sound is cutting in and out. This only happens with the Nintendo Switch, I have no issues with PS5 or any streaming service from the TV. Changed the HDMI cable and issue was solved for some days, but now it's doing it again. Had beam connected with WiFi, changed it to Ethernet cable and issue is still the same. Any help?
I just got the Sonos Roam, and I really just wanted a bluetooth speaker. Link my phone via bluetooth, play music. Is there any way to just keep it simple? I don’t want to have to open an extra app every time I want to listen to music.
I have a webpage on my screen with 10 links to bandcamp songs. I click a link to play it. It plays instantly through my headphones. I select Sonos Move portable through my Airplay selections for sound output, and it switches to that. It works.I now wait a few seconds and click the link to the second song. Nothing happens. I switch to headphones. It works fine. I switch back to Sonos Move. It starts playing again on my move.Why is Sonos and Airplay like this? I don’t understand. The Sonos App itself plays music fine when I select Move. But for whatever reason, it loses track of being selected from MacOS.Is this a known issue with an easy fix? It has ticked me off for at least six months now.
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