Give em a chance, coding takes time and even more when trying to fix multiple issues at once.  They also are at the mercy of the platform, iOS / Android, and the changes those companies make to their software...

Jimmy D

They’ve had since May ! And presumably were working on it months before that….

Sure - but a quick look back at Sonos forum threads from the last 1-5 years shows tens of thousands of posts from unhappy users, including when they last changed the software. The world of Sonos has never been Utopian.

How much was Patrick Spence’s annual bonus last year??

Is he poised to receive another year-end bonus from the board this year??

The product was once great, I told all my friends they should buy it.

No more. Sonos is a s*** company run by people that don’t give a f*** about its users. Their products, as of May 6th, suck

Moderator Note: Modified in accordance with the Community Code of Conduct.

the difference in before these recent years and leading into is  new chapter,  tech support team used to work with the users to find solutions. Now they default to blaming the users wifi. I think dropping SonosNet was a huge mistake. The internal cultures changed from learn and adapt to blame and ignore. When s2 launched those that were part of the dedicated beta community worked hard with the engineers to make sure the app was closed to perfect. This time they ignored the testing community entirely and for what? 

Tech support is a joke now…..don’t even bother calling.