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Justin_21
Justin_21
Avid Contributor I
Sep 28, 2024 12:31 AM UTC
Question

If only they would have listened

Watching old reviews praise Sonos for their app and user experience really hits hard now. Such a shame what this “new” Sonos team has done. It’s like their tender egos were affected by the great work done by the people that came before them. Instead of maintaining and improving something that was already great they are trying to stick out to their managers as something “new and improved”. Just like the people responsible for deleting all the old and awesome YouTube content from the channel. 
Darko Audio on the Five 

 

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    12 replies

    jamesandrasek
    jamesandrasek
    Contributor I
    Oct 11, 2024 4:43 AM UTC

    Give em a chance, coding takes time and even more when trying to fix multiple issues at once.  They also are at the mercy of the platform, iOS / Android, and the changes those companies make to their software...

     

    Jimmy D

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    Rainbows End 2
    Avid Contributor II
    Oct 11, 2024 4:02 PM UTC

    Give em a chance, coding takes time and even more when trying to fix multiple issues at once.  They also are at the mercy of the platform, iOS / Android, and the changes those companies make to their software...

     

    Jimmy D

    They’ve had since May ! And presumably were working on it months before that….

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      Rhonny
      Prodigy III
      Oct 11, 2024 4:40 PM UTC

      Watching old reviews praise Sonos for their app and user experience really hits hard now. 

       

      Sure - but a quick look back at Sonos forum threads from the last 1-5 years shows tens of thousands of posts from unhappy users, including when they last changed the software. The world of Sonos has never been Utopian.

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      getridofpatrickspence
      Contributor I
      Oct 19, 2024 11:23 PM UTC

      How much was Patrick Spence’s annual bonus last year??

      Is he poised to receive another year-end bonus from the board this year??

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        neptune650
        Collaborator I
        Oct 20, 2024 9:58 PM UTC

        The product was once great, I told all my friends they should buy it.

         

        No more. Sonos is a s*** company run by people that don’t give a f*** about its users. Their products, as of May 6th, suck

        Moderator Note: Modified in accordance with the Community Code of Conduct.

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          Justin_21
          Justin_21Author
          Avid Contributor I
          Oct 21, 2024 4:01 AM UTC

          Watching old reviews praise Sonos for their app and user experience really hits hard now. 

           

          Sure - but a quick look back at Sonos forum threads from the last 1-5 years shows tens of thousands of posts from unhappy users, including when they last changed the software. The world of Sonos has never been Utopian.

          the difference in before these recent years and leading into is  new chapter,  tech support team used to work with the users to find solutions. Now they default to blaming the users wifi. I think dropping SonosNet was a huge mistake. The internal cultures changed from learn and adapt to blame and ignore. When s2 launched those that were part of the dedicated beta community worked hard with the engineers to make sure the app was closed to perfect. This time they ignored the testing community entirely and for what? 

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          Make it a great day.
            getridofpatrickspence
            Contributor I
            Oct 21, 2024 11:57 PM UTC

            Tech support is a joke now…..don’t even bother calling.

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              Justin_21
              Justin_21Author
              Avid Contributor I
              Oct 26, 2024 5:49 PM UTC

              The product was once great, I told all my friends they should buy it.

               

              No more. Sonos is a s*** company run by people that don’t give a f*** about its users. Their products, as of May 6th, suck

              Moderator Note: Modified in accordance with the Community Code of Conduct.

              So true!

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              Make it a great day.
                Justin_21
                Justin_21Author
                Avid Contributor I
                Oct 26, 2024 5:54 PM UTC

                How much was Patrick Spence’s annual bonus last year??

                Is he poised to receive another year-end bonus from the board this year??

                The fact he still has a job shows how little the new board cares about quirky and the customers. Can you imagine how much they have cheapened the internal hard quality of the products? The fact they removed SonosNet, one of their flagship patented technologies, was the first huge indicator of the customer cutting happening. The old phrase “they don’t build them like they used to” now applies to Sonos speakers. Era 300 has massive connectivity issues and does sound as good as the old play 3. 

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                Make it a great day.
                  Rhonny
                  Prodigy III
                  Oct 27, 2024 2:12 PM UTC

                  What would you do with that information? 

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