Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 2,332 Topics
  • 12,579 Replies

2332 Topics

AjTrek1
AjTrek1
posted in Home theater

Arc Placement

Quite often questions arise as to the proper placement of the Sonos Arc (and/or what type of room design).All Dolby Atmos speakers (as does the Arc) rely upon an optimum ceiling height to allow the upward firing speakers to reflect and bounce sound to the listening area. In traditional Dolby Atmos setups where all speakers are separate even the rears have an upward firing driver.Soundbars such as the Sonos Arc require (as much as possible) a symmetry of placement distance to the side walls as well. That allows for side firing speakers (that lend support to the upward firing speakers) to project rearward sound reflections to simulate surround when no actual rear speakers are used. Adding Sonos rears relieves the Arc of some of the surround sound reflection duties.My Arc resides in a room 12.5ft (width) x 19.5ft (length) x 8ft (height). All wall surfaces are smooth with a minimalist textured ceiling.  The complete setup consists of Arc / Sub x 2 / Sonos One x 2.Questions have also risen

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AjTrek1
2 years ago
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Vincent33Avid Contributor I
asked in Home theater

Is balance between the surrounds possible on the ARC ?

Hi, I am interested in the Sonos ARC + 2 One to replace my JBL BAR 9.1 but in my set-up, the 2 One surrounds will not be at equal distance from the listening point so I need an adjustment of their right/left balance otherwise I will end up with an imbalance at the back. Can you confirm me if this left/right adjustment of the surrounds is possible on this bar ?

1
buzz
38 minutes ago
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AussieMelbFanContributor I
posted in Home theater

Sonos Arc & LG G1 with eARC: Issues using Bluetooth Headphones

Hi Sonos Community,Having issues using the LG G1 and the Sonos Arc when I want to use Bluetooth headphones on the TV. Maye one of you have some insights?So I’ve done quite a bit of research and nothing I do in the settings of either the ARC or the G1 fixes the issue. I have seen and read through the entire thread in the other channel but thought it worthwhile starting a new channel in the Troubleshooting section. I have reached out to Sonos via LiveChat and they advised that this is known. I have logged a support case with LG as well. Trying to set the G1 to use a pair of wireless headphones using Bluetooth whilst the ARC is connected using eARC.The ARC keeps forcing the audio out connection back to itself. The Bluetooth connection to the headphones disconnects after about 1-2 seconds when it reverts back to the Sonos Arc as the audio output device.I understand that this is how HMDI-CEC is meant to work but have tried everything to stop this behaviour, even setting the TV to optical ou

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Ken_Griffiths
4 hours ago
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ajad26Contributor I
asked in Home theater

Constant audio delay / out of sync from ONE SL surrounds

So I have been trouble shooting this issue since the first week of November 2022.I have had my setup since June 2022, with no issues until the first week of November.I have an ARC sound bad, gen3 Sub and 2 One SL that I use as surrounds. They area all bonded to the arc in the living room. I have gone through multiple trouble shooting sessions via chat and on the phone as well.The issue: There is an audio delay from the One SL surrounds whenever I am watching TV or streaming audio. The audio from the TV to the Arc is perfect, there is a delay coming from the surrounds only. Whenever I start a session, the audio is in sync for the first 10 or so minutes, and then the delay becomes noticeable. When I change the source, or when I turn off the surrounds and turn them back on immediately in the app, they are in sync again, until 10 or so minutes the delay becomes noticeable. The delay gets worse over time past the 10 minute mark.  Since June I had the the whole system connected via wifi with

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A
17 hours ago
D
diegsaiContributor I
posted in Home theater

three options and one choice

Hello:   A couple of weeks ago I asked about the possibility of adding 2 one sl due to the configuration of my living room and during this time I have been reading several options and I would like to know what you have or what you recommend as best value.      I can only one thing and I am considering these 3 alternatives to improve a sonos beam 2 in a living room of about 3,5 x 2,5 mt2 one SL to left (1,5m) and right (1m) of the sofa 2 Symfonisk to left and right of the sofa Sub mini  (2 mt in front of me)   what would be a good choice as a first system upgrade? 90% of its use would be for TV rather than music.   Thank you very muchRegards

6
D
20 hours ago
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olegolegContributor I
asked in Home theater

Sonos system connecting with Optoma projector UHD42

Hi,Do you have any experience how to connect Sonos system with Optoma projector.I have Sonos system: Sonos Beam + Sonos Sub + 2 Sonos One.Projector: Optoma UHD 42I used to play movies from my McBook on my Optoma projector connected via HDMI cable, afterwards I choosed to play the audio from my Sonos system. Nowadays, this option seems not possible.Can you please let me know how can I synchronise those 3 devices: McBook+ Sonos system + Optoma projector. I was really thinking to purchase different projector, which will be more flexible to connect to Sonos system.Thank you in advance for advices or sharing experience. BR, Oleg

2
O
21 hours ago
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Chris CummingsContributor I
posted in Home theater

Sound volume adjusts itself

I have a Samsung frame TV and have paired it with a sonos surround system. Early in 2022 I purchased the TV and then added a sonos arc sound bar, a Sonos Sub and also 2 one SLs to round it out. Everything was working well for several months and then suddenly I am experiencing an irritating problem. For some reason the volume goes down by itself until it eventually is completely mute. If I turn it up it will simply go down slowly until there is no volume at all. The only fix is to unplug the ARC to reboot and it works fine for about a week and then the problem repeats itself. Any thoughts on how to fix this as its getting very irritating.

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C
22 hours ago
M
MacgolfContributor I
asked in Home theater

JBL headset and Sonos

JBL 460 nc headset connects via  blue tooth when I turn headset off it shuts down bluetooth connection to Sonos Playbay requiring reboot each time it’s used.

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Airgetlam
23 hours ago
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samro1094Contributor I
posted in Home theater

Sonos Arc loud pop then audio loss

I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?We have had no issues with the arc since purchasing it earlier this year.

632
B
1 day ago
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Nigel_SmithContributor I
posted in Home theater

Sonos Beam with Virgin 360 box CEC issues.

My modest system is a Virgin 360 box HDMI into my JVC 50” tv with an ethernet-wired Beam Gen 2 (with ONE SL surrounds) connected via eARC.The issue I had was that the volume display kept popping up on the TV every 20 or 30 seconds.Really annoying.I noticed that this issue stopped if the sat box was not connected or if I connected the Beam via Optical so clearly the sat box was constantly handshaking with the Beam via CEC. I tried turning off the CEC control on the Virgin box (“helpfully” called One Button) but it made no difference.So, on the suggestion from another post on here, I bought a HDMI CEC remover adapter for £8 on Amazon, inserted it between the Virgin box and the TV, and the issue was resolved.This was after several support calls to Sonos and no progress.  I understand that it wasn’t strictly speaking a Sonos issue so their support didn’t extend but it’s clearly a “fix” that will be of use to many of their customer base and ought to be a suggestion on their diagnostics scri

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N
1 day ago
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sadpanda27Contributor I
asked in Home theater

sonos arc with lg c2 using included c2 stand

getting an lg c2 83.  for time being (until move and can wall mount) it will be sitting on media unit using the stand with sonos arc beneath it.  specs look like the arc will come just above tv bezel.  was wondering if anyone has this setup (any c2 using stand and an arc) and can comment and/or post a pic.  was looking to see if must get a sanus table stand or the like for time being...thanks in advance :)(and i looked, so sorry if repeat and missed)

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S
1 day ago
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emanthemcContributor I
asked in Home theater

Playbar Not Connecting

So I spent the last 1hour and 27mins on the line with a rep named “***” who clearly had no clue about Canadian Modems because she said they don’t have wi-fi!  I had to ask her if she was familiar because we don’t use routers here it’s just the modem that are FULLY WI-FI!  Long story short she never rectified a thing and once it got close to closing time all of a sudden her phone stopped working and she basically ended the call!  What a waste of my time!  So before I go on social media and start blasting “***” for this someone who has better experience with Play 1 not connecting please call me!!!!    Moderator Note: Modified in accordance with the Community Code of Conduct.

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J
1 day ago
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ME HumptyContributor I
asked in Home theater

Beam Gen 2 connection issues

Hi, I bought the Beam Gen2 shortly after it came out. Ever since it has periodically lost connection to my WiFi for no apparent reason. I can’t get the system to connect again now at all.It’s not right that a premium product like this requires a factory reset every month or so. Has anyone else experienced this and do you have any hints or tips to make the system more stable?

1
G
1 day ago
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dingdongContributor I
asked in Home theater

Sonos arc sl

I can’t control the volume with the tv remote when playing music on Spotify. Works great when watching tv

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D
2 days ago
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lascContributor I
asked in Home theater

Sonos arc and sound speakers on tv sony

Hi everybody with  arc HDMI connection on my sonos Arc I can no longer have sound on the tv speakers even by forcing the setting on the tv, the sound systematically comes out of the sound bar, do you have a solution? rdgs

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L
2 days ago
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Joecable1Contributor I
asked in Home theater

sonos arc with Sonos amp more than 40 feet apart

Hello, it is my understanding that this Sonos arc can be hardwired along with a Sonos amp, and then ceiling speakers for the rear. As long as everything is hardwired, is there an issue? I know if the arc and amp or wireless they have to be within 20 feet of each other? 

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Corry P
2 days ago
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IlikedthecoreContributor I
asked in Home theater

Playbar 5.1 audio dropouts through TV

I have a Playbar connected to my Sony TV via optical cable. I have a Roku Express, Humax freeview box and Sony DVD player connected via HDMI to the TV. I can get 5.1 sound going through the TV from each device but experience choppy audio (drop outs for a fraction of a second every few seconds).  As it happens with all devices (and not when the optical lead is plugged straight into the freeview box or DVD player) it seems like the TV is the problem. The Roku is an issue as it doesn’t have an optical connection. I have tried a HDMI/optical splitter but it seems the 5.1 signal doesn’t get passed through from the Roku and I end up with stereo (because it doesn’t go through the TV?). I’m not allowed a new TV so would welcome any other ideas to try and fix the problem? Thanks

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Corry P
2 days ago
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wmarContributor I
asked in Home theater

Sonos beam audio delay while TV power on

When I power up the TCL C835  TV, the Sonos beam gen 1 (connected with eARC) takes at least 10-15 sec to start play audio.  The same model of beam with Samsung TV without such long delay!  Any setting to improve the delay.

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G
2 days ago
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wmarContributor I
asked in Home theater

Sonos Beam Gen 1 - Doesn't Work with Samsung TV from time to time

My Sonos Beam Gen 1 can’t connect with my Samsung TV from time to time. I had re-setup the Tv again then the next day, the connection is lost when I turn on the TV.  I have Mi-Box (Android TV) to connect the same Samsung TV.

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W
2 days ago
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hjsigler1Contributor I
asked in Home theater

Wireless update issues for Play:1 & Sub *when* in surround setup with ARC

Curious if anyone else has seen or heard of similar: For the last several updates I have been unable to successfully install the update to my surround Play:1 speakers or Sub wirelessly.  I am uncertain which update this issue started, but probably before the S2 19.14 version as the first couple times it happened I didn’t realize this would be my new reality.  All my other S2 compatible speakers update without any issues.My surround system consists of an ARC, two Play:1 speakers, and a Gen1 Sub.  Prior to the last two updates, I was only able to update the surrounds & sub by connecting them to my network via ethernet cable.  On wireless update, the update process would return either Error 30 or Error 1013 for these three speakers.What I discovered over the last two updates, 14.19, and 14.20.1, if I remove the Sub and two surround Play:1 speakers from being part of the surround sound setup with the ARC, and instead have them as stand alone or unassigned speakers, then they will updat

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Airgetlam
2 days ago
K
KeanejpContributor I
asked in Home theater

Rear speakers

Any way to get the ones rear speakers to play same content as beam gen2 whist watching normal TV stereo 2.0.  

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Airgetlam
3 days ago
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Eran_1807Contributor I
asked in Home theater

Ikea symfonisk stereo with two diffrent products.

I got Sonos Arc and I just bought an IKEA Symfonisk lamp. I want to purchase the IKEA Symfonisk frame and wonder if I Can pair the Lamp and the Frame to crest a stereo mode, or do I need the two to be the same product?

5
Airgetlam
3 days ago
E
EruvatarContributor I
asked in Home theater

Audio cuts with Beam Gen2 + 2x One SL

Hello,I purchased a Sonos Beam Gen2 with 2x ONE SL two weeks ago.The Beam is connected to my LG C1 via HDMI earc, with earc enable and passthrough + bitstream set. Everything was working fine until a few days ago, I noticed some random audio cuts when using the PS5 (1 or 2 per hour).I have set the following settings on the PS5: AC receiver, 5.1 and PCM. I spent all the week trying to figure out a solution:- Disconnect and reconnect all devices one by one (LG, PS5, Beam etc.)- Connect ONE SL via ethernet to my router- Switch the HDMI port of the PS5For the record, I use the HDMI cables that came with Sonos Beam and the PS5.After all this testing, I noticed:- I had no sound on the PS5 with the PCM 5.1 signal: I had to switch to 7.1 or Dolby/DTS to get sound again, or I had to restart my TV.- The audio cuts now occur every 30 seconds on the PS5.I decided to reset my LG C1 and reconfigure everything, since:- I no longer have these cuts every 30 seconds on the PS5 but I haven't played a lon

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Ken_Griffiths
3 days ago
F
FatOldSunContributor I
asked in Home theater

Sound keeps cutting out from One SL's connected to Beam v1

I have a Beam v1 and two One SL’s in surround set up. Recently, the sound has been regularly cutting out on the One SL’s but still plays on the Beam. I’ll try to describe what happens.The sound cuts out from the One SL’s, and there’s a split-second loss of sound from the Beam. After a few seconds there’s another split-second loss of sound from the Beam, and then the One SL sound returns about one second later. This can happen a couple of times per minute, or not happen for several minutes. I’ve tried unplugging them all and also the wi-fi router but haven’t noticed any difference. Any ideas?

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F
3 days ago
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cst6321Contributor I
asked in Home theater

Connecting Sonos Amp to Sonos Beam 2 for Surround speakers

We have a Sonos Amp in our home, with pairs of indoor and outdoor speakers (not Sonos Brand), hard wired to the Sonos Amp, and we have no major issues playing music through these speakers, via streaming services and the Sonos App on our phones.For the context of this post, leave the outdoor speakers out of the conversation. This pertains to the in-ceiling speakers we have in our family room and wanting to set them up as surround speakers for our TV.We purchased a Sonos Beam Gen 2 cause we were told that we could connect the Beam to the Amp, and be able to setup the indoor (in ceiling) speakers which are controlled by the Amp as the surround speakers in our family room (we understand the Beam is the front center, left and right front speakers). The Sonos App recognizes the Amp from the Beam 2, and we see the link to “add surrround” in the Sonos App, but… the App says it fails to complete the surround setup, after several minutes. We then checked the App, it appears that it DID complete

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Corry P
3 days ago

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