Home theater

Problem:Almost daily, my surrounds/sub all disconnect from the Arc Ultra and stop playing sound (thought he Arc continues working as expected). When this occurs, the app shows "Needs attention" for the Arc Ultra. Power cycling the Arc Ultra immediately resolves the problem for 24-48 hours.Setup: Soundbar: Arc Ultra (connected via Wi-fi) Surrounds: 2x Symfonisk Bookshelf Gen 2 surrounds Sub: Sub Mini Routers: Asus AX86U Pro + AX58U AiMesh Node Other Sonos speakers in the house use SonosNet via a single Symfonisk lamp that is wired to the router (does SonosNet play any part for the surrounds/sub in this setup?) Things I've Already Tried: Various AiMesh binding options Disabling DFS channels on 5 GHz Setting router 5 GHz control channel to static value

Hey guys,I have 4 Sonos amps for 4 zones of our house.One particular zone - Kids gaming room - has a TV, 2 ceiling speakers. TV is connected via HDMI extender then Cat 6 cable, then comes to Sonos amp (connected with ceiling speakers) in our media device storage.  This set up is working very well. However, I have bought a Sonos Arc which I was hoping to add onto the current set up. I have tried connecting Sonos Arc via Sonos HDMI-optical adaptor to TV, to add Sonos Arc to this set up. However, I can only get sound from Sonos Arc rather than the entire set up. How could I add Sonos arc onto my current set up please?Thanks in advance for your help. 

Hi, I recently added a switch 2 to my set up. When I did this I changed the order of my HDMI ports. Obviously, I kept my beam 2 in the earc port of my LG TV.  Since I made this change, the audio will cutout for less than a second every few minutes. It happens on multiple HDMI ports. I originally thought this was a switch 2 problem, but today I noticed it while watching my apple tv. I have a beam 2, mini sub, and to One SL speakers as surrounds. Any ideas on what’s going on here? I‘ve tried turning off and on again.  Thanks for any help!  

Hi, I have a Sonos arc and sub woofer setup and wondered what the options were if I bought a pair of Era 100 speakers? I assume the Era speakers can be added as a separate pair of stereo speakers  to my setup but can they be added as a pair of front left and right speakers for my home cinema setup along with my Arc and sub woofer or must they always added as rear surround speakers?

Bonjour,Actuellement en rénovation de ma maison, j’ai pour projet d’installer un home cinéma SONOS dans mon salon.Je viens vers vous puisque j’aimerai avoir des conseils concernant les futurs enceintes qui iront parfaitement à mon salon.Je souhaiterai installer la Sonos Arc Ultra sous mon téléviseur, (peut etre) le Sonos Sub mini, et deux enceintes qui seraient positionnées derrière le canapé accrochées au mur (le canapé serait collé contre le mur aussi)J’hésitait donc entre les ERA 100 et les ERA 300, mais j’ai peur que les Era 300 fassent “grosses” au dessus de nos tetes (quand on sera dans le canapé) et que le son ne soit pas bien dirigé vers nous.J’ai aussi vu les modèles encastrables, mais le tarif ne sera pas le même.Sachant le le salon fera 20 m2, il s’agira d’une petite pièce.J’ai réalisé une maquette en 3D sur le logiciel Sketch’up que je pourrai vous fournir ca pourrait vous aider à me conseiller.J’ai aussi une autre questio

SetupSpeakers - Arc with Sub and two play1 surround.latest iOS app the surrounds and sub are disconnected. I cannot remove them in app, When I removed the sub it crashed app (twice).I have now factory reset arc and sub then:1. have added arc (working)2. have added the sub (working)3. two play 1 speakers on system(working)ThenPrompted in app to Add sub to arc… All ok. Connected and success sound.Prompted in app to Add surround, select both speakers, test sounds, select the position…. All ok. Connected and then plays success sounds. Go back into the app… All home theater broken again.  Help? 

I wanted to share this in case someone else runs into the same frustrating issue I did: TV: TCL P7K QLED Google TV (2025 model) Soundbar: Sonos Playbar (2015) Connection: Optical cable (no HDMI ARC) Remote: TCL stock remote (IR + Bluetooth hybrid) 🧨 The Problem:The Sonos S1 app wouldn’t complete remote pairing. Sometimes it would recognize the first Volume + press, sometimes not. If it did, it would fail on Volume - and say “volume control with optical is not supported” (which is nonsense — Playbar is designed for IR+optical). Disabling HDMI-CEC on the TV didn’t help. IR confirmed working via phone camera. Bluetooth turned off didn’t work. Factory reset on the bar made no difference. Universal remote wouldn't pair either (even t

A month ago my playbase play 5 system developed a glitch when playing my music playlists The techs couldnt figure it out so in frustration I bought a new system Arc ultra and era 300s surrounds . I thought I had everything set up But noticed that some of the songs in my playlists were played in Dolby Atmos and they sounded awful and you really couldnt listen to them. I asked the community for advice and got a few suggestions of like turning off trueplay but I didnt really want to keep having to tweak the system every time a song was played in Atmos. Today I reached out to the support team and instantly problem solved. I had in the app Spacial Music immersive 3D button switched on. Big mistake If anyone else thinks atmos music is awful turn Spacial Music off and the music now comes out in HD or ultra Hd . It is very simple when you realise but all things technical are a complete mystery to me 

Called support few times and they all claimed that Sonos app does not support linking sounds bars with TVs but worked perfectly with music apps. Also app is not friendly at all, it should be when I link few devices to match it with a source right away. Too many maneuvering around to get it working. If u connected as a source to TV with multiple devices, u need to wait for 15min and pray that might work. Too frustrating, I am going to return my all sounds bars and keep Move 2 speaker. That is a great invention device. To fix the app, it takes few programming lines. SONOS EXECUTIVES should invest in the app.  What is the use of having great devices if your app sucks.Moderator Note: Modified in accordance with the Community Code of Conduct.

I connected the LG 65QNED93A6A TV to the Sonos Beam Gen1 using HDMI eARC and it worked perfectly. When choosing Sonos Beam as the audio device in the audio settings with HDMI CEC enabled and Simplink, it worked fine.However, I was unable to switch the audio output from Sonos to the TV speakers or to connected Bluetooth TWS devices. When I selected another audio device (TV for example), the new device works for a few seconds, then automatically switched back to Sonos Beam. Therefore, I needed to disable Simplink every time I wanted to change the output. Enabling or disabling "AutoPlay" in the Sonos app did not affect the issue. It seems to me, that Sonos forced reconnects ever it detected TV connection. What I doing wrong?

Trying to perfect my sonos 300 positioning with limited room behind my couch. Any suggestions or is this fair positioning. Appreciate the guidance!  

I wanted to gauge from the community as to whether or not people are experiencing bad sound quality through their arc ultra speakers as I have had two units and both have produced a slightly distorted/fuzzy sound specifically from the right side of the speaker. I don’t know if it’s bad luck or not but wanted to check with others to see if they’re also experiencing this and what they did to fix it? My arc ultra is connected to my Samsung tv through the eARC port with the cable provided and use my Apple TV 4K Gen 1 to watch content. The fuzzy noise is present when watching any kind of media through the Apple TV as well as when I’m streaming music through the Sonos app and even when adding the product to my system through the chime it plays as well as during the trueplay tuning. I have even changed the settings on the Samsung tv such that sound is output via pass through rather than automaticAny help would be much appreciated, I will try get the product

I have Sonos Port connected to a Marantz AVR using PreAmp out RCA connectors and a pair of ERA 100s for rear speakers. The app says the Port is connected to my AVR but I am unable to get a signal to the Port or output to the speakers.Wondering if there is a setup issue here. Any help appreciated.

I am streaming with a hardwired (1Gb/s) Nvidia Shield Pro passthrough to a TCL 65QM851G TV. My new Sonos Arc Ultra is plugged into the eARC port of the TV and the TV is set to passthrough to the Arc Ultra. I also have a pair of ERA100’s for surrounds. The Sonos gear is connected to a 5G wifi network. The system plays/streams PCM stereo content with no issue but when I stream any type of Dolby content (Dolby Atmos or Dolby Plus 5.1) it plays awesome for about 5 minutes then the sound starts to drop out very briefly about every 1-2 seconds. If I pause the stream for a couple seconds and restart it, the cycle repeats, 5 minutes of awesome sound then the dropouts restart. What can I do to rectify this issue?

I have an Arc ultra with two Era 300 surrounds and while the system is functional when the surrounds are grouped with the arc ultra, the sound from them is modulated, by which I mean it gets quieter and then back up to normal volume, then quieter then back up to normal volume at a rate of about twice a second. This modulation happens with any sound source if the Era 300s are grouped with the arc ultra. However, if they're ungrouped they play normally with a consistent volume and there's no modulation effect at all so the problem is definitely associated with grouping them with the Arc Ultra. Has anyone else experienced this problem?

Anyone here have issues with Trueplay it starts of ok and just stops I get the follwing message: trueplay something went wrong we are unable to custom tune, both my IOS and Sonos app are updated, reset my router, I can't get it to work, I even deleted the app and reinstalled and I’m getting the same error. 

Hello,I have a Panasonic tv with Arc hdmi but not eARC one and I mainly use the Amazon Firestick 4k plugged into my tv to see movies. Is there any way to enjoy the sound quality of Dolby atmos movies with my Sonos arc ultra with this configuration ?  Best,Xavkyo

does anyone else have problems hearing speech on the sonos arc? even with speech enhancement on i still have to turn my volume up super loud for the speech scenes and then when theres action the system is way to loud so i have to keep turning it up and down constantly... its very annoying for the price you pay, plus i have two rear one speakers, but that only helps if the voice is coming from the back with the ambient noises, i have tried all settings the rear on full, the rear on ambient,  speech enhancement on, speech enhancement ofg, sub up, sub down! there is just not enough features on the app. i really hope sonos correct this in the very near future. especially for films like the titanic its the worst trying to hear what is being said.

I have a Sonos Beam 2 which I want to connect to a Samsung Frame TV which uses a separate control box for all connections. This control box is 15.meters from the TV and Sonos. We have tried to connect the Sonos to the control box across CAT5E/CAT6 cabling with an HDMI extender at each end to enable the HDMI inputs into the Sonos and Samsung control box. The problem is the Sonos is now flashing white and orange and sound volume is limited to level 15. Can anyone suggest a way to resolve this problem?

Hello, I just upgraded my Arc ultra and 2 Era 300 to sub 4. Unfortunately the bass from sub is very weak even after Trueplay adjustments. Frankly speaking bass is better without sub4. Increasing sub volume to 11-12 gives similar bass experience than arc and era alone. Something is for sure not right here. I will be glad for any suggestions

I have issues with the sound sync on a certain channel (TV4) in Sweden when I have my Sonos system connected to my TV (Samsung S90D).  The problem is quite random and will usually appear after the commercial break. If I change channel and go back again the problem will disappear.  I have tried to use both Ethernet and WiFi connected to the Arc Ultra with a good connection but it is the same both ways. If I disconnect the HDMI cable from the sound system everything seems to be okay again. I have changed the sync settings in the software but the problem will remain.  Any idea what can cause this sync issue?     

Hi, please can you look into developing your portable speakers so that they can be paired to the arc soundbar to achieve a surround sound system. Getting power to rear speakers is not possible so a battery powered speaker pair would be a game changer and open so many more options to create a bespoke surround system. Would this not be a simple software patch for the portable speakers? Thanks 

Hello,New here and not exactly an audiophile but have a question about my setup!I have a new house with six passive B+W ceiling speakers in the living room / kitchen (I think potentially overkill with six) and a sonos beam 2 for the TV (and a One if needed). I need to buy an amp for the spakers. I’m unsure about spending the money on a Sonos Amp, but I do like the idea of everything being integrated. Especially if the Amp can use two speakers as the TV surround -that would be a game changer. But if I went down that route, does that completely rule out the other ceiling speakers for music listening (even when I’m not watching TV?) That would be a shame! I’ve seen that I would have to get a second amp for music, which I’m not going to do.I understand that the Amp may only be able to safely power 4 rather than all 6, but 4 would be better than just having 2 for music!Thanks!Tom