Skip to main content

Home theater

Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,839 Topics
  • 35,040 Replies
G
GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
  • 1
  • 6
G
GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
  • 0
  • 14

Popular content (3)

6842 Topics
Corry P
Corry PSonos Staff
posted in Home theater
Arc Ultra Surround Sound change!

Hi All We are happy to announce to all Arc Ultra owners that the latest Sonos system update (issued today) includes a change to the behaviour of the “TV Level” surround setting slider option, in response to your feedback. Previously, the slider had an effect on the apparent volume of the Arc Ultra itself, as the Arc Ultra is involved with the rendering of the rear channels, even when rear speakers are present. Now, the new behaviour of the “TV Level” setting will be that it will only affect the rear drivers/speakers, rather than the rear channels. The result of this is that when adjusting “TV Level”, you will no longer hear the audio coming directly from the Arc Ultra increase or decrease with the slider. Instead, you will only hear the surround speakers raise or lower their volume with the slider. I hope you all enjoy the change we’ve made - happy listening! Please note that I am keeping this thread separate from the threads already extant in relation to Arc Ultra and it’s audio profi

265759
T
C
cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article: Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

2756638
B
R
Reado71Contributor I
asked in Home theater
Sonos AMP

Hello, I have a Sonos beam 2 connected to TV arc and also wired to ethernet as the basis of my sonos system for the house. I have some great Bose speakers that are no longer being used, but was wondering if sonos AMP would allow me to wirelessly connect these speakers as rear surround speakers (so beam 2 remains front L/R and the amp speaker rear L/R for surround). This seems a basic question - but I have read so many different things on line saying the AMP has to be connedted to TV and arc - it's not clear to a nuffy like me. Dont want to purchase if the above is not possible.

213
buzz
S
salazarContributor I
asked in Home theater
5.1 hdmi arc (not earc) beam gen 2 backsounds

I have a question about backsound because playing anything pass hdmi arc in beam 2 on tv direct or spotify app on tv (by wifi works ok 5.1 music) on spain only works in one channel that transmit in DOLBY atmos it is TVE HD in my 2 sonos one sl back its on. I think a stereo signal must be converted by every channel to be audible in back in every case. it is possible?

272
S
S
stargrazerContributor I
asked in Home theater
Playbar - Wrong IR receiver turned on

I have a Playbar that my family had for years - always in the horizontal position. For some reason, all of a sudden after using the same playbar for years, today it has decided to disable the front IR receiver and enable the rear IR receiver, and none of our Volume control works anymore unless we point our remote at a 30-40 degree angle down towards the soundbar. The Playbar is in its horizontal location as it always had been. How do I switch this back? I cannot find a setting to update on the Sonos App.

659
Schlumpf
J
jvh2Contributor I
asked in Home theater
Volume Control Issue on Sonos Arc Ultra combined with TV & Fire TV Stick

Hi there! I’m new to Sonos and have my system for a few days now. I use an Arc Ultra with Era 100 as surround and Sub 4. The Arc Ultra is connected to the Sony TV via HDMI eArc. A Fire TV Stick 4K is connected directly to the TV HDMI-In without any adapters. The following problem: The Arc Ultra somehow seems to interfere with the signal from the Fire TV Stick remote control and also the TV control. When the Arc Ultra is connected, you have to hold the remote control extremely close and very directly to the TV or soundbar to switch the TV on and change the volume, otherwise nothing happens. The navigation buttons up/down/left/right, on the other hand, work instead well and theoretically also much further away / in another room – really strange. The Arc Ultra is located around 15cmin in front of the TV. I’m sitting 2.5 meters in front of the TV. The “Use IR” and “IR Repeat” settings are activated in the home theater settings in Sonos App. I had already turned it off once as a test, but t

111
R
addriano
addrianoAvid Contributor I
asked in Home theater
Missing arrow to expand SUB details in SONOS app

Hey guys, I've got a question about the Sonos app. Yesterday I added a second SUB to my system, but I can't find the info about mySUB. I'm not seeing an arrow like in the attached picture (SUB 3). The SUBs are on the same network and everything works. Do you know why this is happening? Thanks in advance

161
Airgetlam
L
Lol10Contributor I
asked in Home theater
Sonos Beam Gen 2 second hand - Check if genuine

Hello dear all. I am about to buy a second hand Sonos Beam Gen 2 from an online private user but I would like to check its genuinity? Can you confirm based on the Serial Number of the product? It is ****************** Let me know if you also need PIN code. If you can also confirm how much support/warranty it still has I would be much appreciated. Thanks Mário Moderator Note: Recorded and removed Serial Number. Modified in accordance with the Community Code of Conduct .

161
Airgetlam
addriano
addrianoAvid Contributor I
posted in Home theater
Night mode and dialogue enhancement not working

Hey, I have the following hardware configuration: Sony A95L, Sonos Arc Ultra + 2x Era300 + Sub 3 Gen. I have the following problem. For some time now, I have noticed that clicking on night mode or dialogue enhancement in the app does nothing. This happens both when playing content from Apple TV and in the Bravia Core TV app. Moreover, I have the impression that when I turn on night mode while watching something on ATV, e.g., in Dolby Atmos, but also in 5.1, instead of lowering the volume, it increases. The best part is that when I play a movie on YouTube (TV app), night mode works correctly. Do you know what might be the cause? Diagnostic code is *********** Thank you in advance for your response. Moderator Note: Diagnostic Number recorded and removed. Modified in accordance with the Community Code of Conduct .

434
addriano
C
CharlesWoo0609Contributor I
asked in Home theater
Arc cannot decode TrueHD after recent firmware upgrade

I have Arc + HDFury Arcana + UHD player and it worked well for a long time. But with recent firmware upgrade (since March upgrade I guess), I found Dolby TrudHD can no longer being decoded. (no sound at all, and in Sonos APP no audio codec) I have reset Arc and HDFury and there was no help. After some trial I found Dolby Digital Plus and DTS5.1 still works so that it should be no issue with my setup. The issue only happens with TrueHD audio, even for TrueHD 5.1. Could anyone also check if there is same issue? PS. issue is still present with April upgrade (version 16.7 build : 84163251)

352
C
T
TeeJaayContributor I
asked in Home theater
Surround setup for my TV

I told a salesman that I wanted to set up a 5.1 surround sound for my TV. He sold me 4 Era 100's, a Ray and a Sub. What's the best way to set these up? I seem to only be able to get 2 of the Era’s going and the TV remote only affects the volume for the Ray.

12310
Schlumpf
M
MarkeeMarkContributor I
posted in Home theater
Connect PlayBar to TV without using optical cable (SPDIF)

In order to connect PlayBar to TV without using optical cable (SPDIF) use one of these: 4K@60Hz HDMI Audio Extractor with 1.2m HDMI Cable avedio links, Optical Toslink SPDIF + 3.5mm AUX Stereo Audio Out, HDMI Audio Converter Adapter Splitter Support ARC HDCP1.4 FullHD 1080P 3D: Amazon.co.uk: Electronics & Photo Moderator Note: Edit thread to include context from title for better readability.

181
Sotiris C.
I
ibib007Contributor I
posted in Home theater
Réglage PS5

Bonjour, Je cherche a configurer correctement ma PS5, ma Tv Sony 55 XH 9096 et mon ensemble sonos beam gen2 et Era 100x2.La sonos beam est connecté a la tv via le eARC, donc normalement je suppose qu’elle est correctement réglé. ==> si il y a des réglages spécifique, je suis preneur. Sur le PS5, j’ai essayé de réglé le son, mais je ne suis pas sur du résultat. J’ai bien branché la ps5 sur la sortie HDMI 2.1 (3 ou 4, je ne sais plus).==> qu’elle est le réglage qu’il faut mettre sur la ps5? Merci de vos retour :-) Moderator Edit - Translation by Google: Bonjour, I'm looking for a configuration correction for the PS5, the Sony 55 XH 9096 TV and my sonos beam gen2 and Era 100x2 ensemble.The sonos beam is connected to the TV via the eARC, but normally I suppose it is correctly regulated. ==> If you have specific regulations, you are the owner. On the PS5, I'm trying to regulate the son, but I don't know what the result is. The PS5 is also available with HDMI 2.1 (3 or 4, both plus).==> What

111
Jamie A
M
marinheiraAvid Contributor I
asked in Home theater
Cannot proceed with Sonos Advance Replacement

Hi! I am getting my Arc Ultra replaced due to some issues. RMA process was created and I got the email to proceed with the replacement process. Yet, for the last week it’s been impossible to proceed with the advance replacement as there is an issue with the Sonos website, that makes it impossible to fill in the CC data. Both the CC number and CVV number fields are inactive, no matter how I try to select them to fill in the information, they cannot be deleted. Already contacted Sonos, that abkownledges the problem, but the only update is that they are trying to solve it. In the meantime, the whole replacement process is halted. Anyone having the same issue?

495
AjTrek1
M
Manfred1621Contributor I
asked in Home theater
Sony Bravia Sonos Playbar Lip Sync Issue

I have a Sony Bravia TV and Sonos Playbar and having persistent and very annoying lip sync Issues. Can anyone detail the settings I need to be using? Thanks

24011
Z
B
Bluesjazzroc322Contributor I
posted in Home theater
increase the volume of my sub woofer 3

Increase the bass of my new subwoofer 3

204
Airgetlam
R
RichardVancouverContributor I
posted in Home theater
HDMI ARC PROBLEM SOLVED

I have a Sonos beam and a Samsung Smart TV that’s a few years old. I spent probably ten hours and came minutes away from buying a new TV before I resolved this issue but I fixed it. Issue was that the HDMI ARC port said it was not recognised and TV would default to TV Speakers. Would work sometimes then not. I FINALLY looked into the cable box I was using (in my case Telus TV) and there is a common issue with the HDMI ARC when you have a cable box and other devices connected to the same TV and the sound bar is on HDMI ARC. There is a CEC prong in the HDMI cable to the cable box (or perhaps game console, whatever) (I forget which pin but google it) that causes ALL these issues. You can either 1) try and remove or block this pin or 2) what I did is I bought a $20 CEC Less HDMI adapter and connected it between my cable box and regular HDMI port. Boom problem solved. I have never posted in a community before but I spent HOURS & HOURS on this issue and almost bought a new TV so I hope this

441
jgatie
N
nirtContributor I
asked in Home theater
Sonos ARC volume leveling between sources LG webos and iphone/Macbook

Hello, i’m using Sonos arc and Sub gen 3 with LG oled CX, and there is difference in volume level between youtube app in lg webos to iphone/macbook in Deezer app or youtube app. what can it be? Thanks for your support.

313
N
N
NazmooContributor I
asked in Home theater
Living Room Setup Issues

Excuse my ignorance as I’m a complete newbie to Sonos!! I have recently purchased the following components for my living room system: Arc Ultra 2 x Era 300 Sub 4 I currently have the Arc Ultra in the centre, with both Era 300s beside it as my living room isn’t really set up to have rear speakers (photo below for reference). When setting up in the Sonos app, it doesn’t seem to let me add the Era 300s to the same “room” as the Arc Ultra unless I add the Era 300s as surround speakers. I currently have the Arc Ultra in “Living Room”, and the Era 300s (as a stereo pair) with the Sub 4 in “Living Room 2”. This is proving problematic because as a default, when I use my TV remote to adjust the volume it only controls the Arc Ultra, and I then have to use the app to adjust the volume of the Era 300s. What is the best way to set up my system? Should I be setting up the Era 300s as surround speakers and finding a suitable position for them, or is there a way to have them in their current position

425
N
S
ShancockContributor I
asked in Home theater
speaker drops - Theatre setup

I have an Arc Ultra 2, 2 ERA300s and the new Sub4. i have the arc connected to my TV (Arc port) I connected the Sub and the ERA300s to my Arc as surround/sub. The sub drops out every 20-30 seconds, and the era 300’s randomly disconnect. Sometimes one, sometimes the other, sometimes both, sometimes the surrounds and the sub all together. The only consistent product is the Arc Ultra 2. It’s not a duplicate IP issue (This response is ludicrous) I don’t get drops in streaming services in any other device on my network. My network works very well. I see so many posts about this issue and no one seems to have resolved it. This is extremely frustrating.

316
S
C
chelschrisContributor I
asked in Home theater
LG tv C9 and Sonos Beam/Play 3s - sound cutting out

Hello, I have an L9 C9 tv connected via eARC HDMI to a Sonos Beam, which is paired with two Play:3s. The sound keeps cutting out randomly for several seconds. I’ve disconnected the tv and Beam from power for several minutes, removed all other HDMI cables, tried different HDMI cables (all are 2.1), changed settings on the TV and connected devices (PS5, FireStick, and Virgin Media 360). Please help! I have several diagnostic codes, which each have various different TV settings: Thanks, Chris Moderator edit: Diagnostic numbers recorded and removed.

142
C
addriano
addrianoAvid Contributor I
posted in Home theater
Accidental muting while TV is turned off

Hello everyone, I have this problem. I have an Arc, Sub 3 and 2 Era 300. sometimes it happens that when I turn off the TV in the evening, in the morning on both the ARC and Era 300 the green gray light is on and the system is on mute. This happens irregularly, so I don't know what the cause is. Sonos Arc is connected to the TV via HDMI, in addition, I have a TV set-top box, Apple TV and a Blu-ray player connected via HDMI. Thank you in advance for your reply Thanks in advance

10010
Airgetlam
addriano
addrianoAvid Contributor I
asked in Home theater
Sonos Arc Ultra is warm when in standby mode

Hi, I've got a question about my Sonos Arc Ultra. I've noticed that when I turn off my TV at 11:00 pm, for example, my Arc Ultra is warm in the marked area in the morning. Is this normal? I ask because I understand that when I use my soundbar, it can be warm too. But when my TV is off and I don't play any music, should it stay cool? Thanks in advance for your help.

10010
Corry P
E
ElmaFuddContributor I
posted in Home theater
soundbar

Hi, following a broadband problem, I have reconnected my Sony soundbar to my Samsung TV. However, my remote control will only turn the volume up, not down. I can only turn it down from my Sonos App. Any suggestions as to how I can restore the sound control please?

466
Airgetlam
J
joshr6925Contributor I
posted in Home theater
Home theater wireless setup?

Hello, I am trying to determine the best wireless configuration (if any) for a home theater solution with surround all connected to the Sonos Arc Ultra through TV. I have this list of Sonos components below: Arc Ultra Amp Sub Mini Era 100 x2 Any advice on configuration or insight would be very helpful.

305
Airgetlam

Handy searches

Navigate the community

Get help and assistance with your Sonos system
Ask a question
Speakers
Home theater
Portable speakers
Headphones
Components and Architectural
Controllers and Music services
Advanced setups
Talk Sonos Products
Voice control and smart home
Other language forum
The Community Corner
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings