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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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7042 Topics
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Corry PSonos Staff
posted in Home theater
Arc Ultra Surround Sound change!

Hi AllWe are happy to announce to all Arc Ultra owners that the latest Sonos system update (issued today) includes a change to the behaviour of the “TV Level” surround setting slider option, in response to your feedback.Previously, the slider had an effect on the apparent volume of the Arc Ultra itself, as the Arc Ultra is involved with the rendering of the rear channels, even when rear speakers are present.Now, the new behaviour of the “TV Level” setting will be that it will only affect the rear drivers/speakers, rather than the rear channels. The result of this is that when adjusting “TV Level”, you will no longer hear the audio coming directly from the Arc Ultra increase or decrease with the slider. Instead, you will only hear the surround speakers raise or lower their volume with the slider.I hope you all enjoy the change we’ve made - happy listening!Please note that I am keeping this thread separate from the threads already extant in relation to Arc Ultra and it’s audio profile. I

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cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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MicheleM24Contributor II
asked in Home theater
Arc Ultra volume too low with some listening sources

Dear Sonos team,i upgraded from Arc to Arc Ultra and i am very pleased with the improvements that have been made in the sound quality, now the sounds are more defined and the "Sound Motion" represents a big difference in the bass compared to the previous Arc. I point out this thing that i noticed that in my opinion is an important aspect to improve, the volume of the soundbar. I also noticed this aspect in the previous Arc, the volume is too low when listening to some sources (for example some songs on Youtube). I also use a high quality e-Arc hdmi cable… Sometimes i had to increase the volume up to 60-70 to start hearing well and putting it at 20-30 it was practically silent. For example, with some films, the volume at 30 is calibrated well and in other cases it is low and i have to increase it up to 50-60. I think it need to find a volume range that is more uniform. I hope an App update arrives for this aspect.Good work

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Lili beContributor I
asked in Home theater
Sonos base disconecting

My Sonos base and speakers  keeps disconnecting from my Samsung tv 75

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MaciekDContributor I
asked in Home theater
Arc Ultra with Era 300s and Sub Gen 4

I've just recently upgraded to Arc Ultra with Era 300s and Sub gen 4 going from a Playbar, Sl ones and a gen 2 Sub. Im convinced that my old setup is way louder than the new system. I'm pretty disappointed actually 😕 true play actually turns the whole setup down. I'm familiar with the all the app functions and user settings Eq etc...just hasn't got that punch and loudness that the old system has.To fill in the room I'm putting up 2 Era 100s as a stereo pair and even then I will have a 75ms delay. Just gets worse for me. How can I increase the volume so I can match that of my old system?

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ryanbuckmanContributor II
asked in Home theater
Beam 2, Sub Mini and 2 x Ones - Is this Dolby Atmos / 7.1?

Hi,I have gradually been building my sonos system through the house, and have now got the following setup in the lounge, which I had hoped / planned would mean Dolby Atmos / 7.1 sound - if the content allows. Beam 2, Sub Mini, 2 x Ones at the back of the room. Will this indeed achieve the atmos / 7.1 experience I had hoped for films / TV? Thanks in advance

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Darren1987Contributor I
asked in Home theater
sonos playing apple tv trailers in dolby digital 5.1 but not the actual programmes or movies

I have recently moved home and am setting up my Sonos system again. Before I had no problems at all setting up Sonos to any tv streaming service such as Netflix, prime, Apple TV etc. Now I am on Apple TV and the trailers are being played in Dolby digital 5.1 but the actual programmes are not playing. It says unsupported format.has anybody else had this issue?

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ahdoorContributor I
asked in Home theater
Arc Ultra paired with Play:1 “bug” still work?

Hey folks, does anyone know if the Arc Ultra paired with Play:1 “bug” still works and hasn’t been “fixed” by Sonos? If so, I might actually get an Arc Ultra and let my Play:1s continue to shine for a while longer. Thanks.

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Mr. T
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FCPContributor I
posted in Home theater
Sonos Arc Ultra Crackling sound

Is anyone else experiencing a crackling noise with their Arc Ultra? I upgraded from the Arc to the Arc Ultra, which is connected to a pair of Era 300s and two subs. The crackling sound has been intermittent, mainly occurring when streaming movies.

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bogdaleneContributor II
posted in Home theater
Surround Slider only Affects Era 300 Side Drivers — Not Rears

Hello, I’m wondering if this is the expected behavior for changing the surround level slider while listening to Apple Music in Atmos through the Sonos app on an Arc Ultra + Era 300 surround setup. When adjusting the slider, only the volume of the Era 300 outer-facing side drivers get louder/quieter; the inner-facing rear drivers do not have any audible volume change. In essence I can’t actually adjust the volume of the surrounds completely, as half of the surround drivers are at a fixed volume. I also want to clarify that I’m not referring to the height drivers — those are affected by the height slider as expected.

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HeyContributor I
asked in Home theater
Touch Control on Arc Ultra Unresponsive or Inconsistent

I’m experiencing an issue with the touch control on my Arc Ultra soundbar. The microphone (voice control) button on the top panel is extremely unresponsive. Sometimes it works, but other times it only responds once every 10 or so attempts. I’ve confirmed that the microphone switch on the back is turned on, and the Sonos app settings appear normal. Interestingly, it sometimes responds if I press a little harder than a normal touch, which suggests the touch sensor might not be working properly. I’ve already tried cleaning the surface, restarting the device, and changing fingers or touch pressure, but the issue persists. Is this a known issue or a potential hardware fault?

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RowiAvid Contributor II
asked in Home theater
Sonos Arc Ultra immersive set got powerless

Guys I’m not sure what’s wrong with my system or when it happened.The first movie experience (Dune) was amazing, best atmos I’ve experienced at home and I didn’t want to push volume above 25% because I have neighbors and it was impressive already. That was around November last year.in the meanwhile I added a 2nd Sub 4 that is a great addition. However the system feels nerfed since a while: Volume needs to go to 40% in the Sonos App and it feels less impressive than before. Did quite a lot TruePlay advance runs but not much success.I’m using AppleTV 4K, HdFury Arcana (but from the start)Any software / hardware or firmware upgrade that could cause this? Sonos volume % should give roughly the same power output to everyone or?one thing to mention: the volume control via Apple TV remote usually doesn’t work, does this include source volume?

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Rich666Contributor I
asked in Home theater
Sub 4 not connecting to Arc Ultra

My new sub 4 initially connected to my arc ultra then noted it was no longer working and disappeared from the iPhone app. I have tried to connect it again. It goes all the way through the process and says connected to system but checking settings it says sub 4 not connected and no sound. I have tried factory restarting, resetting app, deleting app and starting fresh with arc ultra and sub 4 and resetting router and nothing works, any ideas

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Doug22222Contributor I
asked in Home theater
amp has forgotten my sub

Hi, my amp no longer offers control for my third party sub. It is still sending audio to the sub, I can’t control it via the sonos amp any more. I have rebooted the amp and checked I’m on the latest app. I also rebooted the sub and checked connections.  is this just how it is for third party subs now? 

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ProkeyContributor I
asked in Home theater
Volume control on my TV remote

Any suggestions as to how to make my Xfinity remote control volume work with my arc ultra sound bar?

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DannyUFCfanAvid Contributor III
asked in Home theater
Audio suddenly dropping out intermittently

Hi, I recently added a switch 2 to my set up. When I did this I changed the order of my HDMI ports. Obviously, I kept my beam 2 in the earc port of my LG TV.  Since I made this change, the audio will cutout for less than a second every few minutes. It happens on multiple HDMI ports. I originally thought this was a switch 2 problem, but today I noticed it while watching my apple tv. I have a beam 2, mini sub, and to One SL speakers as surrounds. Any ideas on what’s going on here? I‘ve tried turning off and on again.  Thanks for any help!  

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ScottandpegContributor I
asked in Home theater
Sonos Arc continuous chiming

I have an arc, sub and speakers. Apple tv 4k, LGTV. Out of the blue, while watching a movie, the arc just started chiming continuously. Turning  it off did not stop it. I had to unplug it. Why? No alarms set on Sonos or voice control, no weather alerts, no.community alerts, no amber alerts, nothing. Just this ridiculous chime.. 

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ayofemiContributor I
asked in Home theater
Trueplay tuning not working after v17.1 update

My TruePlay tuning just stops at this screen and does not play test tones since I updated the speakers to V17.1 

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VictorsingsContributor I
asked in Home theater
Bought a used playbar but it won’t show up

I bought a used playbar and Gen 1 sub, got both to flash green, but they won’t show up when I try to find them in with the app. I even plugged an Ethernet cable into the playbar and connected it to the router. Tried rebooting. Just no luck.If I can’t them to work I’m just going to return them. 

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CraftyDub25Avid Contributor I
posted in Home theater
Sub 4 and Era 100s with Arc Ultra

These two paired with Arc Ultra. Would i notice a huge drop off from the 300s? We don't watch a lot of movies so thinking I'm not missing much when it comes to Atmos? Thanks

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Mr. T
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StantanaContributor I
posted in Home theater
Beam Gen 2 metallic/robotic

Good evening everyone,I’ve been dealing with a well-known issue with the Sonos Beam for over a year now.The sound sometimes comes through metallic/robotic.I’ve contacted Sonos multiple times, and each time I’m asked to run various tests, even though this is a known issue with Sonos.I see many people on this forum with the same complaints—some of these posts are from three years ago!Sonos still states that there is no known resolution time. How can this be taking so long? So many examples of this issue have already been shared. Are there others still waiting for a solution to this problem?  

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leo07Collaborator II
asked in Home theater
How can I play DTS in my Ray?

Hello all, now I'm interested in play audio in DTS via music or with my PS5 via optical to my Ray, until now I have been not able to play well, always only plays audio in Dolby Digital 5.1 and never in DTS, I have a 2023 LG TV with pass-through activated and always is DD 5.1, there's a solution?

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JetaceAvid Contributor III
asked in Home theater
surround sound sonos one speakers

I am attempting to have my Sonos one speakers set up as surrounds to my play bar but after they set up the left speaker shows as not connected and clearly I am not seeing them to adjust volume

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CigarXOContributor II
posted in Home theater
No Dolby Atmos when watching Wicked in 4k/Dolby Atmos on Xfinity wireless box, Samsung Q85, Sonos Arc, ERC300s and sub.

My family watched Wicked last night on Xfinity broadcast 4K/Dolby Atmos on Samsung Q85 TV, Sonos ARC, 300s and sub.  App shows room only achieved Dolby 5.1.  Any ideas?Sound is set to eARC, TV tested in standard and bypass. IDK... help. This is too much tech and $$$ to fail to deliver.  Thanks in advance.

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BilbooTooContributor I
asked in Home theater
Era 100 Placement as Surrounds (in Corners)

Hi,Advice from anyone positioning Era100’s as surrounds in the corner of the room please. Room is 188 x 124 inches, on one of the longer walls there is a 64 inch tv mounted on the wall in the exact centre with a Sonos Arc on a unit underneath (again in the exact centre).On the opposite wall is the couch (positioned against the wall) which is off centre due to a door, the left seat of the couch (which is the main listening position) is directly opposite the centre of the tv / Arc. I’ve got duel subs and enjoy the sound, but would like to add surrounds. For aesthetic reasons I’d prefer the Era 100’s over the 300’s, and to wall mount them in the corners of the same wall as the couch just above head height. I’ve been looking at the Flexson Wall Mount which enable me to fit into a corner, plus has a small degree of horizontal swivel so I can turn towards the listening position  I appreciate this will have an impact on the sound quality, but has anyone any experience of this positioning - is

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