Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and guides are not affected by the change in surrounds.Quite often questions arise as to the proper placement of the Sonos Arc (and/or what type of room design).All Dolby Atmos speakers (as does the Arc) rely upon an optimum ceiling height to allow the upward firing speakers to reflect and bounce sound to the listening area. In traditional Dolby Atmos setups where all speakers are separate even the rears have an upward firing driver.Soundbars such as the Sonos Arc require (as much as possible) a symmetry of placement distance to the side walls as well. That allows for side firing speakers (that lend support to the upward firing speakers) to project rearward sound reflections to simulate surround when no actual rear speakers are used. Adding Sonos rears relieves the Arc of some of the surround sound reflection duties.My Arc resides in a room 12.5ft (width
I read many post about Sonos Arc dialogue levels low VS Music and Action very high. I turned off loudness and speech enhancement on. Did trueplay multiple times. I have to continuously keep changing volume + for dialogue and - or other action / music scenes. Any idea how to fix it and level (balance) the overall volume. Still not enjoying the overall stage like Boss, wish i had return it during the return time frame.
I have a Samsung frame TV and have paired it with a sonos surround system. Early in 2022 I purchased the TV and then added a sonos arc sound bar, a Sonos Sub and also 2 one SLs to round it out. Everything was working well for several months and then suddenly I am experiencing an irritating problem. For some reason the volume goes down by itself until it eventually is completely mute. If I turn it up it will simply go down slowly until there is no volume at all. The only fix is to unplug the ARC to reboot and it works fine for about a week and then the problem repeats itself. Any thoughts on how to fix this as its getting very irritating.
HiI Just connected my beam g2 to my tv and paired my TCL remote to control the volume. But now my tv remote cant do anything other than turn off/on and volume on the speaker. Ive tried to recconect the remote to my tv but nothing changes. Was wondering if removing the remote from sonos could solve the issue but i dont know how.
Hello, I’ve been reading and it sounds like this is possible, but I want to double-check. In a condo where living and dining rooms are essentially one large space, I have a Beam wired to my Samsung smart TV in the “Living Room” and two new Era 100’s in a stereo pair assigned to the “Dining Room” in Sonos.I can stream music via AirPlay to the Living Room or Dining Room and group them. But now I’d like to try adding the Era 100’s to the Beam as surrounds.Is this dual purpose setup possible? (From what I’ve read it should be.) Will the surrounds introduce delay to the TV audio? Is it better to keep them separate and use different speakers as surrounds?I also have a Sonos One gen 2 and Sonos One SL stereo pair in the bedroom, but that’s a separate room.
I have had this setup for a little under 2 years, all of a sudden tv keeps dropping the connection and going back to tv speaker. Using the cable that came with it, changed to new cable, checked all other devices for cec no luck. Only way to get it back is unplug it from the power and back in. I ran a diagnostic 557311022.
Feature Request - allow Beam and Arc soundbar to have two EQ settings (one for watching TV, and one for listening to music)
Sonos beam and Sonos arc sound bars should be able to have two customizable EQ settings. One for when listening to music, and one for when watching TV. Two to four times a day I have to change my Beam and Arc Soundbar EQ. I enjoy bass 0, treble +6 when watching TV. And bass +8, treble +9 when listening to music. my wife gets so frustrated when I forget to change the settings back to our tv eq settings after listening to music, that she wants me to remove the Sonos sound bars altogether. this should be a relatively easy feature, as it appears like the app already knows if the Soundbar is being used for TV or music based on the audio input source. Please like and upvote this and let’s get this feature added.
My Sonos Arc is connected via HDMI eARC to Sony Bravia XR X90J.I have noticed a random cracking/popping/clicking sound in my Sonos Arc while playing audio or sequences with heavy bass. This does not always happen. For example, while playing STRANGER THINGS Season 4 on Netflix with Dolby Atmos, I notice no issue despite the show's excessive bass. On the other hand, playing CLASS, especially the Episode 6 pre-credit intro scene, the cracking/clicking/popping sound is so loud. I noticed similar sounds while playing YOUNG SHELDON season 6 on prime video.The cracking/clicking/popping sound fades away if I reduce the bass to -10. If I increase the bass to +8, the sound gets louder.I have tried restarting the unit, removing the HDMI cable, re-attaching it and restarting the TV itself, etc. Sometimes doing this makes things go back to normal, but it does not always work. Also, it's not a long-term solution. Need a permanent fix for this. I need to know if it's a hardware issue so I can get it
Beam worked fine on previous LG, this was replaced when the LG started losing pixels.LG OLED55C34 took several attempts for Arc HDMI to connect, after a few days Beam sound lost. The mute icon showed on the screen. TV sound was fine. Changed cables with no impact, disconnected everything, connected Arc cable and used the smart TV Netflix still no sound. After much fiddling it finally connected. Al good for a few days then Beam lost again and connection couldnt be revived.I then tried the tv Optical connection with the Sonos adapter, connected immediately. Me thinks therefore that it may be a TV problem ?
Hi, I have beam gen2 with two play 1s as rears hooked up to an lg c2 TV via earc with a good hdmi cables. When watching uhd discs via a Panasonic player the sound drops for approx 1 second at various intervals. I have just submitted a diagnostic under 1287652598. I have tried with and without the play 1s powered and the issue remains. TV and Panasonic player are all set too pass through. I don't notice any drops when watching content via my 4k fire stick .. On the Sonos app it shows pcm 5.1 is being used Any pointers appreciated
Hi guys, I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? It’s not a cheap device and I don’t want to compromise on its quality. Thank you all!
Hi. I've seen some people describing loud sound pop and Audio loss when playing Dolby Atmos from Apple TV 4K and Sonos Arc. I don't experience loud pop, but I do experience Audio loss for approx. 1 second at random places when watching content with Dolby Atmos.My setup in short is: Apple TV 4K -> [Belkin High-Speed 4K/8K cable] -> Samsung QE75 [eArc] <- [Sonos cable] Sonos Arc (WiFi: One + One SL + Sub )I've been in contact with Sonos support Norway, and we've done some troubleshooting, but we haven't found a solution yet.My observations so far:Sound drops out for 1 second when playing content with Dolby Atmos from tv, HBO Max or Netflix from Apple TV 4K. Sound does NOT drop out when playing content with Dolby Atmos from tv, HBO Max or Netflix directly from Samsung TV. Once Dolby Atmos sound completely disappeared when I was watching a movie with Dolby Atmos. Every content I played from Apple TV with Dolby Atmos consistently had no sound. Tried tv, HBO Max, Netflix and demo
I have an Arc, Sub & 2x One SLs that have been running just fine since I got them nearly 2 years ago. I have an LG OLED TV with eArc, and I’m running version 15.1 of the app.Recently, on some random occasions, the voice part of the audio has started to come out of the right hand surround speaker, and not out of the Arc. It’s as if the surround has been reversed - what should be out of the Arc is coming out of the right hand surround and vice versa. The left hand surround appears to be working normally, as well as the sub. It’s weird, I’m not gonna lie. If I turn the surrounds off, the Arc works normally with the sub.The problem persists whether I’m watching regular TV on Sky Q or apps on Apple TV. I’ve not done anything different to normal, it just happened but I can’t remember if it was after a channel change or after a pressed pause moment. I don’t know when the 15.1 update happened, and I don’t know the date the problem first happened, so I don’t know if it’s anything to do with
Hi, I have a Beam 2 soundbar with two Sonos One connected to a LG C2 tv and the tv connected to my PC. My problem is that every couple of minutes (sometimes more sometimes less) the sound stops working for a few seconds.Has anyone had a similar problem?I have tried various things like using the pc in 5.1, 7.1, dolby atmos mode. But the problem continues. The PC has a RTX 3080 and I'm using a HDMI 2.1 cable. The Beam 2 is connected to the HDMI eARC and the TV is in pass through mode.Thanks for help
I have an Apple TV 4K (latest), connected to a Beam Gen2 and Sub Mini, and a very old Panasonic HD TV.The TV lacks ARC so I use an HDFury Arcana 4K. Apple TV to Arcana, which splits to the Beam and the TV.When I added the Arcana I found that the CEC volume control on the Apple TV now worked, and controlled the Beam. Great.Until this morning.First, the Sub Mini decided to disconnect itself. Reconnecting that meant essentially resetting the entire system, eventually a factory reset and starting again on both the Beam and the Sub.During that process the CEC connection to Apple TV was lost. No amount of resetting / rebooting has got it back. I’ve completely reset the Apple TV, unplugged/plugged, reset the Arcana. No joy.Any help would be much appreciated.
I just recently bought a Beam Gen 2 and paired it with some One SLs for a 5.0 surround setup. I notice that when I play stereo PCM content from my TV, such as an average YouTube video, it seems to send part of that to the surround speakers with all kinds of gnarly artifacts. To my ears, it sounds like a combination of low bits-per-sample causing quantization error, as well as heavy compression causing a sharp loss in quality. Is there a way to either force it to output full quality stereo to the surrounds, or automatically disable them when playing stereo content only? Or is this simply a bug somewhere in the signal chain?My setup is:Apple TV 4K (3rd gen, 2022) → HDMI → LG CX → HDMI eARC → Sonos Beam Gen 2 + 2x One SL as 5.0 surroundConfiguration:Apple TV:Audio Output: Receiver SpeakersAudio Format: Auto, Atmos Available (Change Format: Off)Audio Mode: AutoLG CX:Sound Out: HDMI ARCHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: onI submitted diagnostic 1294296816
Hello,I have Sonos arc with Sub gen3 and two Sonos Ones SL as surrounds. Arc is in wired connection. Everything was working fine until an electrical outage because of stormy weather. After that my Sonos Ones appear offline (most of the times the left Sonos One speaker). I’ve tried all the solutions that suggested in this forum (reboot router, unplug speakers etc.) sometimes the system was succesfully connected again but after some time the speakers go missing again.I’ve submited diagnostics from the sonos app with the number 1823992083Thank you,Andreas
everytime my Bell router updates itself my Sonos speakers lose their connection and it becomes another frickin’ 30 minute drama.wired speakers work. I love some things about these speakers but when they lose their connection, I don’t know how my wife is ever going to live without me.Better off with an amp and some wired speakers.
Hello there. new on the forum and have a question I am hoping you can answer, since we had a disappointing evening of unboxing our new Sonos Beam and Minisub. We have a samsung qled 65” Q90R. TV with a native samsung hub consisting of 4 hdmi ports and one optical, of which only hdmi port 3 is Arc. The hdmi arc port is already in use by the Cable Tv box which apparently also requires arc. I tried the using the hdmi to optical adapter with beam, connected it first to the TV Hub, then to the playstation console and finally to the Cable TV box. changed the sound settings to output auto or optical, depending on the options. In all cases the short samsung remote control does not control the Volume. is there available a splitter for hdmi arc, a multiport arc hub option or a firmwsre fix?
I posted a while back about my Arc cutting out for about a second periodically. Research suggests my Samsung Q80T might be the culprit.In the last week or so the odd second has become a much more frequent 4 to 6 seconds.Time to call it in I think. Anyone else experiencing this?
Can anyone help to explain why the volume for our Sonos system constantly changes? Sometimes when watching movies on foxtel 20 will be very loud, then on other occasions watching the same movie on foxtel we have to turn the volume up to 40 just to hear it properly. It’s the same in other streaming services like Prime. Sometimes having the volume 12 is plenty then other times watching the same TV on Prime we have to turn it right up again. I also find that when people are talking on the TV it’s soft and it’s hard to hear but when there’s music or action scene it’s extremely loud, we are always having to turn the volume up and down.
Feature Request: different surround levels for spatial audio vs stereo When listening to atmos content via Apple Music, I feel the need to turn up the surround music slider. It is then too loud on the surrounds when a traditional stereo track comes on. I have the surrounds set to full. I’d like there to be separate volume sliders for Spatial Audio surrounds and stereo audio surrounds, just like tv vs music, but a subcategory within music.
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