Contributor I

StickyAnswered

Error 1000

38 replies
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For more information and steps to try, please see this support article: Error 1000 when updating Sonos

Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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C

cataleptAnswer

Contributor I

FIXED:
I have installed Windows App and the software update for arc went smoothly. Now I can use Arc in my system.
So the answer is the only one - poor new mobile app.

R

Rhonny

Prodigy III

Just an outside chance, but have you updated the app this week as there was an update. I don’t know if the software version impacts the system’s ability to update the firmware of the speakers, but ensure you’re on the latest app version.

Also try connecting the Arc to the router by Ethernet cable if it isn’t already, and try the system update again.

C

cataleptAuthorAnswer

Contributor I

FIXED:
I have installed Windows App and the software update for arc went smoothly. Now I can use Arc in my system.
So the answer is the only one - poor new mobile app.

R

Rhonny

Prodigy III

Glad it’s sorted.

J

Jsmango

Lyricist II

Pardon my ignorance. What is Windows App? I’m having the same issue and would love some help

R

Rhonny

Prodigy III

Pardon my ignorance. What is Windows App? I’m having the same issue and would love some help

It’s the Windows version of the Sonos app. For Windows desktop.
https://support.sonos.com/en-gb/downloads

S

solarearth

Lyricist III

I have 2 sub mini's one for my arc and one for my amp, I'm not able to update the software of the new amp mini sub I'm trying to add. Error 1000 message.

J

Jsmango

Lyricist II

Yeah man. My arc and Gen 3 sub have update issues, error 1000, and continue to be issues. Terrible.

S

solarearth

Lyricist III

No help with the chat. I need to call Monday. Reloading the app does not help. No way to use the Sonos app as it defaults to a software update immediately when I open the app. It's stuck in a loop. The software update does not work given the error message 1000. Stuck.

S

solarearth

Lyricist III

Can Anyone help?

M

Mattyv123

Contributor I

I’ve had two products with error 1000 and 30 when trying to update: one amp and one beam. Other Amp devices and other products updated no problem to 16.2.

The only way I got this to work is to follow what tech support advised. It makes no sense why this allows it to work, but it did ultimately get there…

Unplug ALL sonos devices. If you have a roam or other portable, disconnect from ac power and turn off
kill the sonos app on your device
wait 5 minutes (this is important)
open the sonos app, make sure no devices are found (eg you didn’t forget one)
plug in ONLY the impacted device to power. Kill the sonos app. Wait another 5 minutes
Make sure any portable devices are still off and didn’t power back up somehow
launch sonos app, it should say an update is ready. Approve the update and wait very patiently.
The update should work. If not, verify no other sonos portable devices turned on during the process (this was killing me i believe) and just keep trying until it goes through.
if it STILL fails, bring device to your router and plug in via Ethernet and repeat all of the above.
Hopefully that works. Repeat the above with impacted devices one by one. I certainly hope this never happens again.

Sonos engineering: if you are out there, you have a major issue on your hand. I’m pretty sure a lot of folks are “suffering in silence” at this point and you need to put some attention on fixing this problem. It completely undermines confidence in your whole system and products…

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