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BoiseuxContributor I
asked in Components and Architectural
Enregistrement CONNECT

Sonos CONNECT: Cet équipement ( acheté il y a plus de 10 ans) est détecté par l’application, mais il n’est pas ou plus  possible de l’enregistrer. Moderator Edit - Translation by Google:Sonos CONNECT: This equipment (purchased more than 10 years ago) is detected by the application, but it is no longer possible to register it.

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B
1 minute ago
koelvriescombinatie
koelvriescombinatieContributor I
asked in Controllers and Music services
Connection issue on iOS after update 80.15.04

Updated Sonos iOS app to 80.15.04 and did the system update. After system update completed successfully, the system is no longer found on the Sonos iOS app. Tested it on an iPad with previous version of Sonos app and that doesn't work either. However, I am able to manage my system using the Windows app without any problems. Checked privacy settings on my iPhone for Sonos app and network, bluetooth and local network were allowed.Rebooting phone did not make any difference. iOS version 18.2.1. Rebooting router didn't help either. Reinstalling the app did work. After the wizard it chose to connect to existing system and it worked instantly, so it's probably something with permissions for the app.

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koelvriescombinatie
9 minutes ago
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Dmusicman73Contributor I
asked in Home theater
Sonos Arc Ultra sound

Sonos Arc Ultra. TV sound fades out when audio clip is being plaid.

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Corry P
36 minutes ago
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NanaimoBC
asked in Headphones
sonos ace connected to Sony smart TV how can i switch TV to ipad then get back to TV?

I connected by Bluetooth Ace to our Sony smart TV.  Excellent sound no lip sync problem.  To get to iPad I shut Ace off, turn iPad blue tooth on and Ace back on to listen to music.  How can I get back to listen TV without going into TV settings?

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Corry P
42 minutes ago
Mike R. H.
Mike R. H.Sonos Staff
published in Sonos Community 20-year anniversary group
Throwback Thursday. The Early Innovations of Sonos: 2005-2009Blog

 Hi all,Let’s take a look back at the first five years of the community and what happened at Sonos during that time. I wasn’t with Sonos back then and didn’t know about the community either, so going through the data was pretty interesting to get a perspective on where we are today compared to back then.Between 2005 and 2009, the Sonos community reflected our overall userbase, and had grown to 8,109 users by the start of 2009. In that same time period we had 60.700 posts created, of which 9,090 were topics. So even back then, we had a busy community.These were the topics that had the highest number of replies between 2005 and 2009:PC or Mac Based Software Zone Player (275 replies) A thread talking about what essentially is Airplay these days. Windows sadly never implemented something similar, but of course we now have some music services that can do it themselves like Spotify and Tidal. Web Controller Software - Perl based (273 replies) Early concept from back in 2005 from Andywick, w

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Mike R. H.
47 minutes ago
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SFoggyContributor I
posted in Controllers and Music services
Omnishambles

I have spent £thousands on Sonos equipment in my house over the years. I was virtually an ambassador for the brand. The last year, however, has been a total disaster since the new App was released and I have finally given up.After months of effort and re-setting I have devastatingly accepted that my surround sound speaker system can only be used by, and for, tv. It can’t be controlled at all via the Sonos App and neither will it play any music via my Spotify account via the Sonos App. My other non-tv speakers ((just under £1k worth) in separate rooms have effectively been rendered useless as I can’t play any music on them. My Roam and Move only work if I change to Bluetooth so as to bypass the Sonos App in its entirety.Nothing short of a disgrace and a scandal. No proper communication and no prospect or timeline for full rectification. I’m amazed that major stores are still selling Sonos and I’ve told all my friends to avoid it like the plague. In due course I will sell the entire syst

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Corry P
1 hour ago
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LM404Contributor I
asked in Home theater
Arc Ultra + Era 100 Surrounds

Arc Ultra and Era 100’s  Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.  Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

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P
1 hour ago
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EditorTrending Lyricist I
asked in Controllers and Music services
Music Library Compilation Albums are fragmented

I have the latest 16.4.4 versions on the Sonos components,the latest Android App , the latest IOS app  and the latest Windows App installed. Are you aware the compilation album fragmentation issue is still present on all of these and are Sonos working on it?  I am confused as some posts claim the issue is fixed yet many others state that the problem still exists. I’d like some clarity on whether Sonos acknowledge the issue and are working on it     

79540
M
2 hours ago
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christophefontaineContributor I
asked in Ask a question
Amazon Music in Belgium

Good morning,Is it foreseen to include Amazon Music in Sonos for users from Belgium?I read that the workaround would be to modify my address in my Sonos profile and to indicate an address where Amazon Music is available in Sonos (France for instance). But I prefer not to put a fake address in my profile,  for my future orders, my contacts with the support,… Thank you

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C
2 hours ago
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gimballContributor I
posted in Speakers
Airplay from macOS can not connect to Era 100 from

Airplaying from macOS to an Era 100 does not work. The speaker is discovered, but when I try to select it, I get a generic error saying “Could not connect to “<Speaker name>””.This is highly specific to macOS (laptops in my case, 3 of them) and the Era 100.Using Airplay on macOS to my other Sonos products (Port, Beam, Play:1) works without issue. Direct play from Spotify on macOS to the Era 100 works as well.Likewise using Airplay from an iPhone to the Era 100 works.Sonos chat support was unfortunately unable to help after extensive troubleshooting, will have to call in, but judging by other posts, this seems to be a Sonos issue considering its specific to one speaker model.If anyone has had any luck getting an answer from their phone support it would be appreciated to post the solution here. Otherwise I fear that there is nothing to do but wait for Sonos engineers to prioritize this.

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2 hours ago
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Murray MuzzaContributor II
asked in Controllers and Music services
YouTube music not working properly

I’ve been using YouTube music for years on my Sonos system. I have a paid premium subscription. Recently I’m finding that it simply won’t play what I choose to play. It thinks about it for about 5 seconds, then loads a previous playlist that I was listening to. However, it’s temperamental, and will sometimes work normally…..which is very frustrating. I’ve added the Spotify service, which I don’t pay for, and it works perfectly. Sonos Radio also works perfectly. Definitely a YouTube music problem. I’ve contacted Sonos support, and they were o help in this case. I can use YouTube music perfectly fine with blue tooth or in my car. Just a Sonos/Youtube music issue. Has anyone come across this?

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P
2 hours ago
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BoedkerenContributor I
asked in Speakers
error 1000

After todays iOS update suddenly one of my SONOS Play 1 are unable to update.  I tried multiple times, same error. Disconnecting my entire SONOS system and resetting my home network, that didn’t help.  tried to downgrade the speaker to S1, but also here an error occurred.  Troels hardwiring it to the router, same issue.  Any good advice? I’m starting to think there is something wrong with the speaker, but I’m 99% sure it worked this morning before I updated the App. I know for a fact it worked last night. 

222
B
2 hours ago
Corry P
Corry PSonos Staff
published in General feedback and conversation
Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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R
3 hours ago
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MyvrodrocksContributor I
asked in Home theater
playbar skipping when streaming movies

When streaming movies my playbar audio stutters badly. Turning off/on the power fixes the problem until I pause or change movies.  connected to a Samsung TV through a sourcebox.  no problems with xbox, Nintendo or music.  also no problems on same network connected to my lg tv. 

223
M
3 hours ago
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OsideContributor I
asked in Home theater
Best Buy Pickup and Set up question

Hello, First time posting and most recently first time Sonos buyer. I purchased a Sonos Arc Ultra and I am in love with it. Only ever used TV speakers before so this was a very welcomed change.  I have a 30% of coupon that I can use from my neighbor and I am wanting to get a sub 4 or Era 300. I think the era 300 will do me best as the sub in the arc ultra is good enough for now lol in my house. Only problem is that I can't put the speakers behind my couch only to the side of me about 1’ away from the views heads. Is it worth it or just get the sub 4 and forgo the surround for now.  Also I would love to do Best Buy pick up because I am impatient :) but I do not see that option anywhere. not even greyed out. I am in San Diego and they all have what I am looking for in stock. Thanks

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Airgetlam
4 hours ago
S
SimoMoilanen
asked in Ask a question
spotify connect fails to connect to Sonos

Hi,For no apparent reason my Spotify connect has stopped playing on Sonos. When I choose to play a song in Spotify on Sonos, Spotify app tries to make a connection and silently fails. However, if I group speakers in Sonos, I can see the groups in Spotify i.e. some data is transferred successfully.I have tried connecting from Spotify Mac app and Ios app with same results. I have rebooted all Sonos devices, routers and reinstalled Ios Spotify app.  All help appreciated!   

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Airgetlam
4 hours ago
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GarySCContributor I
asked in Controllers and Music services
Music Library will not Update Since I Implemented OneDrive

I have ITunes on a Windows PC. The iTunes Music folder has been happily linked to Sonos for years without a problem. I then decided I wanted to use OneDrive to back up my documents and music. Got that working but then I found that my Music Library content had disappeared from Sonos. On checking, I saw that Windows had changed the directory path on the PC from \User\music to \user\onedrive\music. I changed the share permissions on the \user\onedrive folder so that is shared with ‘Sonos Music WiFi System’ and was able to add the ‘new’ music library settings back into Sonos. However when I ‘Update Music Library’ it shows ‘indexing’ for just a few seconds but does not update any content. Any ideas?

907
G
4 hours ago
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Swim4tomContributor I
asked in Home theater
Dolby PCM 5.1 instead of Dolby Atmos

Hi there, Just got the Arc Ultra + Sub 4. Using it on a Samsung 85 QLED Qn85d. Plugged into the HDMI eARC. But it's saying Dolby PCM 5.1 instead of Dolby Atmos. Tried it on many movies. Sounds great still but why isnt it in dolby atmos? Is it my settings? 

425
P
4 hours ago
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not_convincedContributor I
asked in Home theater
Sonos Arc Ultra center channel too loud

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

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4 hours ago
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User-nameContributor I
asked in Speakers
Era 300 Mounting Options

I am looking into buying the Era 300 to put on my book shelf and in the past I received complaints about the bass vibrating to much for neighbors.I was wondering if I can flip it upside down and use the mounting holes on the bottom to hang the speaker from the bottom of the shelf using a cord to avoid the vibration on the counter.Will it sound the same if I flip it upside down? 

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Stanley_4
5 hours ago
F
Ferrari_00Contributor I
asked in Ask a question
Setting speakers up for a party

I’m a college student living in a one-room dorm right now. I had one Sonos Play 1 and decided to get two more Sonos Play 1s because I was trying to get my room much louder for having people over. When I added the two more Play 1s into my system, it did not get much louder. I will admit that the surround sound is incredible but that’s not what I was going for. What can I do to increase the loudness and bass? I was thinking of buying two Sonos Play 5s along with an old sub. I don’t know the best way to get a loud party setup though. 

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Stanley_4
5 hours ago
R
ReevesabContributor I
asked in Speakers
Why does one set of speakers randomly disconnect from Sonos occasionally?

We have a Sonos sound system that has six amps which power speaker zones around our house.  For some reason, the speakers on one of the zones randomly disconnects from Sonos on occasion and we have to wait a while for Sonos to recognize it again before we can use them.Anyone know why this might be happening?

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Stanley_4
5 hours ago
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Flo1313Contributor I
posted in Home theater
Probleme connection vers videoprojecteur

Bonjour j’ai acheté l’année dernière une sonos beam 2 et un sub mini, j’ai enfin mon installation complète et je branche donc tout ensemble sauf que problème quand je branche ma barre de son beam 2 en hdmi avec le raccordement optique pour pouvoir le brancher en optique à mon vidéo projecteur, rien ne fonctionne aucun son ne sort. Malheureusement je n’ai pas d’autre possibilité pour le brancher…

405
B
8 hours ago
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CToonContributor I
posted in Portable speakers
maintaining charge Roam2 speaker

Has any one seen a rapid loss of charge while the speaker is left on the wireless charger but not turned off. My experience is that the speaker battery will go to zero in under 3 hours  is the wireless charger essentially drawing power? 

234
C
8 hours ago
Bellatone
BellatoneTrending Lyricist II
asked in Home theater
Ever since upgrading Arc to Arc Ultra, my left Era 300 is 10x louder than the right one!! (If not resolved before my return date I will return the ARC ULTRA!)

I always upgrade to the newest app the day it comes out but I already had the current one at that time which was the one before 80.17.09 and 80.17.07, and it did a system update to my new Arc Ultra.  The rear speaker balance sounded fine after I ran a full TruePlay on my system with two Era 300 rears and two Sub (Gen 3)s.(But why with the Arc Ultra is the option not allowed, greyed out, to adjust distance between surrounds which I never had different before anyway but previously I had it on 2ft to 10ft, and now it is greyed out on more than 10ft, or not allowed to change the phase of my subs, which should be independent by the way — as should volume, balance, bass, treble, and height controls be SEPARATE for Arc Ultra/Subs and SEPARATE for the Era 300 surrounds?)But once I did the system update to my hardware in 80.17.07 came the problem of the left era 300 being 10x louder than the right era 300 surround speaker!!!!  This is worse with TV Video than with music, as with music the left

41625
Bellatone
8 hours ago
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