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Murray MuzzaContributor II
asked in Ask a question
YouTube music not working properly

I’ve been using YouTube music for years on my Sonos system. I have a paid premium subscription. Recently I’m finding that it simply won’t play what I choose to play. It thinks about it for about 5 seconds, then loads a previous playlist that I was listening to. However, it’s temperamental, and will sometimes work normally…..which is very frustrating. I’ve added the Spotify service, which I don’t pay for, and it works perfectly. Sonos Radio also works perfectly. Definitely a YouTube music problem. I’ve contacted Sonos support, and they were o help in this case. I can use YouTube music perfectly fine with blue tooth or in my car. Just a Sonos/Youtube music issue. Has anyone come across this?

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5 minutes ago
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Steve251Avid Contributor III
asked in Ask a question
ERAPLAY

I use the desktop app for Windows a lot and I notice that when I select different speakers to group, I often get an option pop up that says ERAplay. I tried Googling it and searching this forum but could not find out what ERAplay is. Any thoughts? Thanks Steve

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23 minutes ago
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staffloContributor I
asked in Controllers and Music services
ios18.2 does not work with sonos app

I upgraded my iPhone 16 pro max to 18.2 and since then my Sonos app only works spasmodically. I have left my iPad on 18.1 and works ok with no issues. I upgraded my wife’s iPhone to 18.2 with same results.  Works ok if I access Sonos speakers through Spotify app or Sonos windows up. Tried everything to no avail. I notice that the app logs me out of the Sonos servers occasionally. Sonos do not help when they continually say they do not have problems, but as stated before no problems with iOS 18.1 don’t they test Sonos against a new version of iOS? 

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26 minutes ago
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PailreitherContributor I
posted in General feedback and conversation
Sonos ruined my experience forever

I’m incredibly disappointed and frustrated with how Sonos has completely ruined what used to be a great product experience. Despite the constant reassurances that things would improve, it’s just not working. I recently spent another $3,000 on Sonos speakers, and I deeply regret it. The app is constantly crashing, forcing me to update back and forth, and even then, nothing works properly. When I travel between my homes, the system simply doesn’t function as expected, which is incredibly frustrating. I wanted to relax, and now, instead of music playing seamlessly, my phone shows it’s playing on the Move, but the sound is coming from my iPad. This is beyond unacceptable. The CEO of Sonos should resign immediately, and honestly, Apple should buy the company and fix it. Sonos used to be an amazing product, but now, despite all the promises, the software is trash, and nothing works. Starting with the decision to make things not backwards compatible, it has been a disaster ever since. Please

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42 minutes ago
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MStevensGAContributor I
asked in Ask a question
Sonos Play 3 Speakers on WiFi with TV and/or computer?

I acquired a great pair of Sonos Play: 3 speakers with the Bridge when my office decided to eliminate them from our network setup. I have them playing in my bedroom on the house network and can access them with both S1/S2 apps and with the Spotify app itself, as well as controlling the volume seamlessly using Google Assistant (volume to xx%). I would like to be able to run my computer gaming sounds through them, and movies from my smart TV as well without having to add additional hardware to my network.Will I need to run it all through the Bridge unit, or can I keep them connected wirelessly? Or is that not going to work at all?

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106rallye
51 minutes ago
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Swim4tomContributor I
asked in Ask a question
Dolby PCM 5.1 instead of Dolby Atmos

Hi there, Just got the Arc Ultra + Sub 4. Using it on a Samsung 85 QLED Qn85d. Plugged into the HDMI eARC. But it's saying Dolby PCM 5.1 instead of Dolby Atmos. Tried it on many movies. Sounds great still but why isnt it in dolby atmos? Is it my settings? 

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55 minutes ago
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Dmusicman73Contributor I
asked in Ask a question
Sonos Arc Ultra sound

Sonos Arc Ultra. TV sound fades out when audio clip is being plaid.

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57 minutes ago
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not_convincedContributor I
asked in Home theater
Sonos Arc Ultra center channel too loud

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

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1 hour ago
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AustinJerryEnthusiast I
posted in Controllers and Music services
Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

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1 hour ago
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FrankOwenEnthusiast I
asked in Google Assistant and Sonos
Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS.    Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos;  IOS will get there error message ‘There may be a problem’.   Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect.   All Sonos devices and controller are up to date.   Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is curr

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1 hour ago
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VetschContributor I
asked in Headphones
When will I be able to connect two Sonos Ace to one Sonos Arc?

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

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1 hour ago
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Jack 0 JackContributor I
asked in Ask a question
Inquiry About Discount

Dear Team,I hope you are doing well.  I want to purchase some products in bulk. Can you give us discount on them? Waiting for your reply,Best regsrds,Jack

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Stanley_4
1 hour ago
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JAy3k1Contributor I
asked in Home theater
Play1 setup connection issues

I have a Beam and 2 Play1 speakers that I had setup as surrounds and noticed one speaker was not firing.I ended up resetting both Play1 speakers, with everything seemingly working. These were added to the Family Room group. (Same as the Beam) In the app they showed as being in group Family Room1 and Family Room2.I then added these as surrounds to my Beam, again all seemed to work fine. Upon checking the setup via my Beam they did not show, however there was an option to remove the surrounds, when I clicked on this option  the speakers showed as being disconnected!So I removed them, and performed another reset of both speakers. However, now neither on them will connect to my wifi. The setup seems to work perfectly, all tone sound and completion notices happened. It is the final step where the system tries to add them to my network that fails every time!I'm about 3 hours in sodding around trying to get these to connect with no luck. The app is driving me insane too, as I have to force cl

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Stanley_4
2 hours ago
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newbieTOContributor I
asked in Home theater
Need recommendation setup (Have Beam (Gen2) + Sub Mini - want to use Era 300s)

Hi all - looking for some suggestions on the right Sonos equipment/placement. First time posting to Community. Any help is appreciated.For our basement multi-purpose room, you can see the room is split with half of it being a TV/entertainment room and the other half being a kids playroom.Over December holidays I got the Beam (Gen 2) and sub mini which is creating amazing sound. I didn’t want to get the Arc Ultra for the size, and the fact the kids play there and I didn’t want to risk damaging such an expensive item that was also 2-3x the size of the Beam (Gen 2).However, I have no rear sound currently and was looking for feedback on a few options.Option1: get the Amp to power the existing ceiling Polk audio speakers for left/right channel. question - unfortunately the way the speakers are wired, the ceiling speakers wire is on the other side of the room. there is no way to have the TV output go to the amp. is that an issue? plus - get rear sound that’s Sonos enabled but is left/right c

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Stanley_4
2 hours ago
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Jay MAvid Contributor I
asked in Components and Architectural
2 Ports to trigger one multi-channel amp

Before I break something, I want to know if this will work as intended.  I have two zones, one Port for each.I have an older but great sounding 5x 200w Outlaw amp I want to use.  2 channels for zone 1, and 2 channels for zone 2.  The 5th channel won’t be used.The Outlaw amp, like pretty much all home theater amps only has one 12v trigger input.Can I combine the two Sonos Ports with a Y cable to power the Outlaw amp?  That means that if I use both zones at the same time, the amp will be getting two 12v inputs at the same time. thanks,~Jay

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Stanley_4
2 hours ago
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RinkguyContributor I
asked in Speakers
Cant pair or group two Play:1 speakers on same network

 recently moved into a new home and have been struggling to connect two Play:1 Sonos speakers to a Google Mesh network, which I do not have administrative access to. Initially, I tried using the Sonos S2 app, but I couldn’t connect the speakers, even when directly hardwired to the network. After numerous failed attempts, I downgraded both speakers to the S1 system, which allowed me to connect each speaker individually to the network. However, I’ve encountered a persistent problem: I cannot get both speakers on the same Sonos system. When one speaker is set up, any attempt to “Add” the second speaker fails and forces me to reset it. The only consistent method to add the second speaker is by using the “search for missing device” option after resetting it, but after successfully add the system, Sonos prompts me to log in to configure the speaker. This process always results in the creation of a separate Sonos system for the second speaker. As a result, both speakers are connected to the s

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2 hours ago
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Anti-SpeakerCableContributor I
posted in Home theater
Full Gamut of DTS support

 I will post this everyday until it happens. PLEASE MAY WE HAVE THE FULL GAMUT OF DTS SUPPORT!!?!!?   

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Stanley_4
2 hours ago
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Wendy NichollsContributor I
asked in Advanced setups
Older Sonos S1 system. Power burp in house and cannot get sound working again. App says Sonos IS running

I put a lot of info in my question. 

133
Stanley_4
2 hours ago
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mattyk2Contributor I
asked in Controllers and Music services
Sirius Xtra channels skipping prematurely

The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?

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2 hours ago
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The DuckTrending Lyricist I
posted in Controllers and Music services
Artist Radio feature on Tidal still not working

It is still not possible to play “Artist Radio” song lists on Tidal when using Sonos’ iOS app. When will this be fixed?  It’s been more than 4 months without this basic feature!

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Airgetlam
2 hours ago
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Orange93Contributor I
asked in Speakers
sonos suddenly wont connect.

Spent a few unfruitful hours with the nice people at tech support.  Any idea why a system would suddenly not be able to connect?  Speakers show up in app.  App says internet connection lost, try again later, connection timed out etc.I’ve tried wired connection to router.

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Stanley_4
3 hours ago
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ArksunContributor I
asked in Home theater
Flangey/phasey sound issue with Sonos Ray

I saw post on here from a year ago but that topics closed now where someone described a metallic sound whilst viewing 5.1 dolby content that cleared when forcing to pcm instead but the pcm upset the balance. I just wanted to say that I too have noticed some issues when the Ray connected via optical to my Sony TV with 5.1 content that I suspect might be the same issue.  I would describe the problem is, that for some reason the surround channels are being mixed to mono through the Ray and are very slightly out of phase with each other, thus creating this awkward flanger type sound when mixed together. I’m reasonably confident (but not 100%) its just the non-stereo surround channels causing this, so its most noticeable on background/fx type sounds.The normal stereo component seems ok (not that you can really sense stereo on the Ray, god knows why they thought it was a good idea to place the tweeters so close together!!) Kinda have a love/hate relationship with this thing. The Trueplay wor

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3 hours ago
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Bg573Enthusiast I
posted in Controllers and Music services
Play & shuffle from folder view of local library still missing from Oct 28 update

My previous post “Play & shuffle from folder view of local library still missing from July 22 app update” has been closed to further comments, so I’m continuing here.As the topic says, the ability to play or shuffle from the folder view of the local library is still missing from today’s iOS version, 80.11.38. I haven’t tried the Android update - my phone is still running the 16.1 app from before this mess started.I’ve seen posts from others who used to rely on this missing feature, and it is the main way we’ve always used our library. I’m thankful that it’s still available in the S1 app, which is looking like our long-term solution.

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3 hours ago
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GuitarSuperstarLead Maestro
posted in General feedback and conversation
Sonos CEO Patrick Spence Steps Down

What are everyone’s thoughts on this? I believe it is a good decision that will help regain the trust of current and potential users.https://www.theverge.com/2025/1/13/24342179/sonos-ceo-patrick-spence-resignation-reason-app

48918
Airgetlam
3 hours ago
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Chuydawg1Contributor I
posted in General feedback and conversation
Amazon Music streaming not stable while playing on Sonos system

DECEMBER 2024:  AMAZON MUSIC NOT STABLE ON SONOS S2 App/System.  Amazon Music SKIPS, STOPS PLAYING AND SKIPS TO NEW SONG IN THE MIDDLE OF A SONG when playing on the Sonos App. à So, I have had issues with Amazon Music playing on my Sonos system for about 2 months now. While streaming Amazon Music thru my Sonos App à  All my speakers cut in and out (stop playing), and switch songs in the middle of a song.  I’ve tried everything known to man to correct this including everything the Sonos community has recommended.  So last week, I gave in and called Sonos Support and after waiting 45 minutes to talk to someone, lucked out and got a nice and intelligent Support Agent.  We worked together on all aspects of the system and ended up:  1.  Removing my Sonos Boost (found out that I don’t need it anymore), 2.  Moving one of my newer SonosOne Speakers next to my Wireless Router (wiring it directly into the router).  This newer SonosOne speaker (wired into my router) now serves as the main control

251
K
3 hours ago
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