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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,343 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3330 Topics
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline". When asking through an Alexa Echo device it would say: "Sonos is offline". Playing Spotify worked fine when not using Alexa.

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Airgetlam
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teric96905Contributor I
asked in Amazon Alexa and Sonos
alexa and iheart radio on beam

Why isn’t Iheart radio working when I ask alexa to play on my beam in the past 2 weeks. Will work if I go through my phone or computer

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Airgetlam
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Morose1Contributor I
asked in Amazon Alexa and Sonos
encoded incorrectly and transferring playlists

Hi I’ve just got a era 100 - trying to work it out! I’ve realised it doesn’t do voice commands from you tube music so I’ve subscribed to Amazon music ( which it’s not brilliant at playing tracks from, it hardly ever get s the track I want) but all my playlists are in YouTube music… Is there anyway of copying or transferring playlists from ytm to Amazon? if I go into the app and select play from ytm ‘my super mix’ - it creates a playlist with 33600 tracks on it!! And some don’t work because they have failed to ‘encode properly’ is there a way to re encode it? anyway to get Amazon to play the same 33600 tracks !!

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payapayaTrending Lyricist I
asked in Amazon Alexa and Sonos
alexa voice assistant is too energetic.

Since yesterday!?, the alexa voice assistant on the sonos device is louder.Even with the sonos volume set to 1, alexa announces loudly.The music volume can be changed as before from the app or alexa.This has occurred on several of my sonos devices and not on the amazon device.Also, this event is not cured by unlinking or signing out/in between sonos and amazon. Is there a solution? Am I the only one experiencing this?

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Markybug
TVPix
TVPixContributor I
posted in Amazon Alexa and Sonos
Liberal Censoring with Alexa

I ask Alexa, “Play FOX News”……..nothing happens. I say to Alexa, “I think you’re censoring me! Play FOX NEWS!” ……...Alexa plays FOX News! It works every time. What is going on?

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agkyle03Contributor I
asked in Amazon Alexa and Sonos
Alexa Integration

After the November 18th Sonos update it appears that the Alexa/Sonos integration skills no longer work. After disabling the skill in the Alexa app and then adding it back, Alexa cannot find any of my Sonos devices. However, my Sonos devices from within the Sonos app work just fine. It appears the API is having issues?

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TVPix
TVPixContributor I
asked in Amazon Alexa and Sonos
My Sonos One won't play music or news.

With my Sonos One, I can call out for Sonos or Alexa. When I ask either of them to play a song, they say okay, but nothing happens. If I ask for FOX News they say okay, but nothing happens. What’s wrong with it? Moderator Note: Modified in accordance with the Community Code of Conduct .

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spaulgalContributor I
asked in Amazon Alexa and Sonos
Alexa routines and Normalization.

Hi, I use a Connect to stream a playlist from my Plex Media Server to a legacy speaker system (B&O 6000’s and a set of ceiling running off an Ashley amp) and also a Sonos Arc. I actually have two questions: Is there a way to normalize the volume of the playlist in the Connect? Most tracks are fine, but occasionally they’ll be quiet tracks. I’d can use a hardware compressor between the Connect and DAC, but then the normalized audio would not reach the Arc. I wish there was a normalize setting on the Sonos app like there is on PlexAmp. Is anyone else having trouble with Alexa routine? I’m just trying to pause playback at night and restart it in the morning, but I’m seeming to get anywhere. Alexa does not seem to find the Connect at all, and the Arc is set, but it just doesn't work. Many thanks in advance

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kingp0ddTrending Lyricist I
asked in Amazon Alexa and Sonos
Sonos Alexa not responding to voice despite successful add

Alexa has been working fine on my Sonos Era 100 but it suddenly stopped responding to voice command “Alexa”. I tried Sonos Voice and it’s working, confirming that mic is not the issue. I tried all the troubleshooting steps defined here: https://support.sonos.com/en/article/alexa-commands-not-working-on-sonos Alexa Voice assistant can be successfully added through the Sonos Android app. However, when saying “Alexa”, the Sonos Era 100 does not respond. Trying a full command “Alex what time is it” also doesn’t work. Any other solutions that I should try?

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Lexie ZielContributor I
asked in Amazon Alexa and Sonos
Alexa response volume level

You have closed the topic on “energetic Alexa”, but the issue persists. I am up to date on all devices as well as iOS Mac OS software and the fact that Alexa response volume cannot be adjusted separately is something to be addressed. I had to switch off Alexa support on Sonos and went back to echoes. While watching a movie using airplay for example requires a rather high volume level on speakers when used with LG tv unit that is not connected to the ARC sb. Sometimes volume has to be set around 50, and when Alexa responses it’s blasted ok after turning off the light o asked it to at full volume is a serious issue when using devices at night. I am mostly up at night cause I live in Warsaw but work with teams in the US remotely while coordinating Lab work locally in Poland and I am mostly up till 6 am and sleep half of the actual day. Please, consider adding a feature to separate notification / response volume from the streaming audio volume or at least fix the Alexa volume level being m

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meyerschicagoContributor II
asked in Amazon Alexa and Sonos
Sometimes Sonos connects to Spotify with Alexa request, sometimes it does not

I have a very odd situation that recently developed. When I make a request via Alexia on Sonos to a Spotify play list, it will sometimes connect and sometimes it will not (i.e., nothing happens). If I ask for my previous playlist, it will consistently connect, and then I can then connect to a new playlist request upon a second Alexa request. Any suggestions?

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BuzzcutguyContributor I
posted in Amazon Alexa and Sonos
product suggestion: add volume slider for Alexa voice assistant

Alexa voice assistant on Sonos One is far lower than media content. Raising volume for Alexa (e.g. instructing Alexa to play at louder volume via voice command) makes the media play too loudly. Please add volume control for Alexa.

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CanagasContributor I
asked in Amazon Alexa and Sonos
Volume/sound leveling between Alexa vs everything else

I'm experiencing difficulties with the Arc Ultra and Alexa built-in volume/sound/audio vs TV/music volume control. There's a mismatch in the audio between Alexa and TV or music. Specifically, the Alexa speaking volume is almost inaudible. If I turn up the volume I can hear it fine. When I switch to TV/music the volume is way too loud forcing immediate action to turn it off or turn down the volume. I've had the Ulta Arc for about a week. Alexa is not usable if I have to turn up/down the volume for Alexa then the TV. Are there separate volume controls for Alexa vs TV/music? If there are separate audio controls I've not been able to find anything in the app or instructions. Are there any other options such as equalizing Alexa audio to match the TV/music?

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Wolf2024Contributor II
asked in Amazon Alexa and Sonos
What does this mean for all Sonos speaker?

https://www.cnet.com/home/security/amazon-is-canceling-this-alexa-privacy-feature-on-march-28-should-you-worry/?

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Donegal daisyContributor I
asked in Amazon Alexa and Sonos
Amazon's Alexa on Sonos

What are sonos doing for it's countless customers who can't get voice as the amazon sign in cycles endlessly??? This has gone on for months

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riiiicCollaborator I
posted in Amazon Alexa and Sonos
Amazon Echo/Dot integration with Sonos device with and without microphone

I would like to open up a survey about an issue I am experiencing. I have a sonos Arc in one room with alexa and sonos voice control (SonosVC) enabled (sonos with microphone). I have an echo dot in another room paired with a sonos playbar (sonos without microphone). I have a subscription to apple music. I have a group on the alexa app called home where both arc and playbar are grouped. Asking Alexa to play on individual room works, from both device: Alexa-Arc-->playbar→ sounds come from playbar Alexa-Echo-->playbar→ sounds come from playbar Alexa-Echo-->Arc→ sounds come from arc Alexa-Arc-->Arc→ sounds come from arc Asking Alexa to play on the “home” group only play audio from the device where the request was submitted, despite showing the the music playing on both device on the sonos app. Alexa-Arc-->home → sounds come only from arc Alexa-Echo-->home→ sounds come only from playbar Asking sonos voice control (SonosVC) to play everywhere works. SonosVC-Arc-->everywhere→ sounds come from

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DanRofOhioContributor I
asked in Amazon Alexa and Sonos
Do I need a Prime membership to use Alexa?

We have had Sonos speakers set up in multiple rooms for a few years, and we use Alexa to control them. However, I am planning to cancel my Prime membership. Will I still be able to use Alexa? Or is there an alternative voice command capability that I can use?

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Airgetlam
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riiiicCollaborator I
asked in Amazon Alexa and Sonos
Alexa integration: two rooms

Good morning, I am testing my alexa integration and I have an issue: multi room sounds My setup: Living room: sonos arc with “built in alexa”. My son’s bedroom with a echo dot 5th gen and an old sonos playbar as a speaker Both set-ups work pretty good with their alexa (either integrated or via echo dot) but one command: Sonos arc/playbar alexa commands: play music in the living room: works play music in son’s room: works play music everywhere: doesn’t work Sonos app shows both speaker are playing correctly Playbar won’t play any sound If I give the command from Snos arc with “Sonos AI”: play music everywhere (via sonos “AI”): works Since the alexa command works de facto (sonos app showing both playing) I suspect it has something to do with some sonos app bags. Anybody would have an idea on how to solve this ? Thanks a lot.

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KeyziContributor I
posted in Amazon Alexa and Sonos
Will Alexa+ be available on sonos devices?

IF Yes, which devices will be ready to use Alexa+? Do you have any information about this?

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melvimbe
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Rolf-PeterContributor I
asked in Amazon Alexa and Sonos
Amazon Alexa doesn't connect to Ray

When trying to connect my new Ray Soundbar to the Amazon Alexa Service, Alexa doesn't find the Ray. I set up the Ray using the Sonos App, activated the Sonos Skill in the Alexa App and tried to add a new speaker, but Alexa can't find it. I tried it by Android and iOS. The Ray ist working fine with the Sonos App. Ii is connected to the router by LAN, the Echo Dot by WLAN. Any suggestions? Thanks!

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Russ0509Contributor I
asked in Amazon Alexa and Sonos
problems with sonos responding to music services.

My Sonos system (Beam & 2 100’s) stopped responding to play music commands with Alexa. I get the “I’m having trouble playing that right now” message. I’ve rebooted the system and reauthorized all music systems. WiFi signal very strong. Any help is appreciated.

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ricardo40Contributor I
asked in Amazon Alexa and Sonos
Amazon ECHOSHOW 8

Bonjour, Je ne peux pas écouter de la musique depuis mon Echoshow 8 sur mes différentes enceintes sonos. Merci pour votre aide Moderator Note: Google Translate- Hello, I cannot listen to music from my Echoshow 8 on my different sound speakers. Thank you for your help

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UKMedia
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ericinbrooklynContributor I
asked in Amazon Alexa and Sonos
Sonos Five Stereo Pair with Alexa

How can I use a Sonos Five Stereo Pair with Alexa? As I have tried to research this question, I have not been able to get a definitive answer of if it is possible. When attempting in my own environment, I am able to connect 1 Sonos Five. But if I do a stereo pair, the option is grayed out.

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Gerson sotoContributor I
posted in Amazon Alexa and Sonos
nada solo es cuchar música

Love

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Airgetlam
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Andero1Contributor I
asked in Amazon Alexa and Sonos
sonos & alexa

How do I connect Sonos and alexa

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106rallye

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