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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 25,589 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3372 Topics
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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CjpabcdContributor I
asked in Amazon Alexa and Sonos
sonos beam playing tv alexa command to share with second speaker

TV works perfectly with Sonos playbar. want a simple command for Alexa to share that signal with a 2nd Sonos speaker. Same as ticking the box on the Sonos app.

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TC20Contributor I
asked in Amazon Alexa and Sonos
Fails to play after voice request

Sonos One acknoedges voice request but then fails to play  anything

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falkonContributor I
asked in Amazon Alexa and Sonos
Unable to Add Amazon Alexa to Sonos Beam (2nd Gen)

Hi, I’m trying to add Amazon Alexa to my Sonos Beam (Gen 2), but I keep getting an error. Here’s what happens: I go to the Sonos app and choose to add Amazon Alexa. The app shows “Connecting to Amazon…” for a while. Then I get an error message: “There was a problem adding Amazon Alexa.”  I have tried several times, but the issue persists. My phone is connected to Wi-Fi, and the Sonos system is working fine otherwise. Has anyone experienced this? Any solutions or troubleshooting steps I can try?I´m enough of all those Sonos bugs… thanks

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stevemgAvid Contributor I
posted in Amazon Alexa and Sonos
sonos one and alexa won't play apple music

I’ve just setup my Sonos one when I say Alexa play a playlist on Apple Music it will say now playing playlist there is no sound even tho I have volume upmy arc works good when I say play Adele playlist from apple musicwhere could be the problem guys thanks in advance

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Jamie A
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Bubu08Contributor I
asked in Amazon Alexa and Sonos
probleme de musique

Bonjour à tous j ai une barre de son beam et depuis qques temps quand je demande à Alexa de jouer une radio ou de la musique elle me dit ok mais je n entends rien ma barre est mise à jour merci pour ce que ce vous pourrez faire pour moi les Amis bon dimanche bruno

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TaxiforadamContributor I
asked in Amazon Alexa and Sonos
BBC Sounds wont play via Alexa

I see this is a topic that's been raised before. I have 2 different Era 100 speakers, neither of which play when I ask Alexa to play BBC Sounds.The voice assistant says it is playing but it doesnt. I have tried: Rebooting devices and routerDisconnecting and reconnecting BBC Sounds appDisconnecting and reconnecting Alexa Any suggestions gratefully received! Thanks. 

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taruruContributor I
asked in Amazon Alexa and Sonos
Why does speaker connect to amazon.com for Alexa ?

I have a question.i have sonos one.i would like to connect  azamon.co.jp of alexa.  But, he connect amazon.com. Plaese teach me, how to azamon.co.jp of alexa.

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craigskiLocal Superstar
asked in Amazon Alexa and Sonos
Mmm Something Went Wrong

​@NullReference Sonos Alexa is also not working for me in UK (non Beta), I assume as per:https://status.sonos.com/ 

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NanonContributor I
posted in Amazon Alexa and Sonos
Not seeing Alexa as option for voice control in my sonos app

Hello - I just bought my first Sonos speaker (Era 100) and was going to use it as my alexa mic.  For some reason - I ONLY see Sonos voice assist as an option when picking voice assist.  I’ve linked and relinked the alexa app and tried pretty much everything suggested.   Can I even use the Era 100 with Alexa voice assistant?  I will be returning this speaker if not.  

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MS593Contributor I
posted in Amazon Alexa and Sonos
Era 100 - Alexa Voice way too loud

Dear all Just ordered four Era 100 devices and quickly detected the issue, that the Alexa voice is compared to played music way too loud. I don’t see any option to reduce specifically Alexa voice, also reading of a bunch of issues in this forum - but mostly years ago and seemed to be fixed.  Any idea how to fix this? Otherwise need to return the order.  Much appreciated,Marco

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JavertAvid Contributor I
asked in Amazon Alexa and Sonos
Sonos One linked to Apple Music will not play via Alexa

I have a Sonos One and 2 old Sonos Play.The Sonos One is linked to Alexa with all relevant skills enabled.Apple music is logged in.Amazon Echo device in the kitchen will play Apple Music songs on voice command.Tthe Sonos one will play apple music from the Sonos app if I select it via the UI, but if I say “Alexa play music” - it says “Ok - here’s Apple Music” but nothing plays.  Same happens if I specify an artist or track.  It responds to other commands like “What is the time” or whatever no problem.I have tried all the obvious like rebooting everything, disable and reenable skills and settings in both Sonos and Alexa.One thing I noticed is that in the Alexa app on my phone, under the “Music and Podcasts” settings, the skills for Apple Music are listed under “Family” but if I click on my own name, the Apple music skill is shown as the default, but there is an orange/yellos triangle with an exclamation point to the levt of the “Your default services” - this excamation point doesn’t appe

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MpJeeperContributor I
asked in Amazon Alexa and Sonos
Alexa control of MyMedia Skill to play from music library only repeats first song.

I have an up to date Sonos system that is comprised of 2 Sonos One and 2 Sono One SL speakers.  I have an MP3 library on a networked Windows 10 laptop that uses MyMedia v.1.3.148.998 and the Alexa Mymedia skill enabled.  When I ask Alexa to tell my media to play any artist, the first song in the library plays and then repeats endlessly. If I say Alexa, “next” the next song plays and then repeats.If I try the same thing on my Amazon Echo devices, it works as intended, one song plays and then the next and the next.   Any help would be appreciated.

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Jamie A
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madis89
posted in Amazon Alexa and Sonos
Will Alexa+ be available on Sonos devices?

As the following topic is closed, I’m reopening it here In February 27, 2025, this lady asked Panos Panay (VP of Amazon’s Devices & Services department), about it and he answered: Will Alexa+ come to my Sonos?That is the plan. That is the plan. I mean, Sonos is in a little bit of a transition of course, but yeah, they're a great partner of ours.

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AmyChaconContributor I
posted in Amazon Alexa and Sonos
Alexa on Sonos - many important things to know

For those of you who have tried to get Alexa working on one, or especially multiple Sonos devices, here’s a cheat sheet of things to know.DocumentationSonos still has the Alexa Voice Assistant in Beta. The documentation for the Sonos Skill on Amazon.com is sparse and out of date, and the rating is 1 star.https://www.amazon.com/Sonos-Inc/dp/B072ML3N6K The guide to setting up Alexa on the Sonos app covers only the best case, and does not include how to handle situations like a power fail, factory resetting, multiple systems, room naming, etc etc. They’ve also followed the bad habit Google created by making you follow many links within a support guide to get complete knowledge, and have to unwind your reading each time: https://support.sonos.com/en-us/article/set-up-amazon-alexa-with-a-voice-enabled-sonos-speakerTermsSonos terms: system, speaker or component or product, room, service, voice assistant, “ownership”, groupAlexa terms: device, skill, app, account, group   Sonos terms:speaker/

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Ben BeachmanContributor I
asked in Amazon Alexa and Sonos
Changing the volume of all Sonos speakers with Alexa voice control

Hey folks,Simple question. I have two Sonos Ones and one Sonos One SL, and one Play:1 in my house.  I have the Ones set up with Alexa. I have them grouped together in Sonos and in the Alexa app (under the group name “All Speakers”), and all I want is to control the volume of the entire group with a voice command instead of doing them all one by one.  If I say “Alexa Volume 3” it just changes the volume of the speaker I’m talking to only, and if I say “Alexa All speakers volume 3” it just changes only the volume of whichever speaker is on the top of the order in the Sonos app, leaving all the other ones unchanged in both scenarios.  This is driving me nuts. I factory reset all my speakers, reconnected them to my system, reconnected it all to Alexa, set up all the groups, and no change in behavior.  I tried using this new handy Zones feature but my play:1 is too old to be zoned. I am at an impasse. Thinking of just getting rid of my whole system and buying Alexa Studios just so I can cha

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LeashesContributor I
asked in Amazon Alexa and Sonos
using echo dot to control sonos

I’m trying to connect my four-year old echo dot to my Sonos speakers and am having a lot of trouble. Would it help to buy a newer echo dot?

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CoolJContributor I
asked in Amazon Alexa and Sonos
SONOS ONE SL and ALEXA SKILLS setup is a nightmare

I have been trying to setup my SONOS ONE SL with Alexa skills (yes I know it doesn’t have a microphone) but both my echo dot 1 and echo dot latest gen have mics so I can give commands from them. Problem is I have disabled and deleted the skill and try to re-enable but whatever I do it doesn’t work and Alexa doesn’t seem to be able to find the device although the Sonos app is working normally. 

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HtepAvid Contributor I
asked in Amazon Alexa and Sonos
character error in alexa device name

Hello,could you please help me solve these character issues with Alexa. I can rename it but description still with special character error.what’s wrong and what is this device.Even if it’s disable I can control TV !!thanks  

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ozziepeeps1Contributor I
asked in Amazon Alexa and Sonos
Need some help with Echo Dot and Sonos Amp

Hello Sonos community! I need some help with something that has stopped working. I have many Sonos products in my house and make use of the integration with Alexa. I have a problem with two Echo Dots that has started in the last couple of weeks.A have an Echo Dot in each of my kids rooms and have them configured to always play music to a speaker in the same room ("group" in Alexa verbiage). In each case that's a Sonos Amp. For the last 4 or 5 **years** this has worked pretty flawlessly, enabling my kids to talk to their Echo Dot and say "play XYZ", to which Alexa will reply "shuffling songs by XYZ on Amazon Music, PLAYING ON SONOS" and the music starts playing out of their ceiling-mounted speakers via the Sonos Amp in their respective bedrooms.In recent weeks however, Alexa instead replies with the following: "shuffling songs by XYZ on Amazon Music, playing on Sonos. Sorry ON SONOS is offline" - and the music won't play at all.I've tried a bunch of things to resolve this: resetting the

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MafrluContributor I
asked in Amazon Alexa and Sonos
alexa problem

Alexa will speak but will not connect or play  ANY music

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JadesFireContributor I
asked in Amazon Alexa and Sonos
Speaker/Speaker Alexa group setup

I have the following setup:Sonos One speaker pair in the kitchenSonos Move, based in the home officeSonos beam in the loungeAlexa app on iPad and iPhoneIf I setup up a group, let's say Kitchen, in the Alexa app  to include the Sonos One pair and the Move then ask Alexa to play something on Kitchen only the Move will play anything.If I ask without specifying the group then the first speaker will play but any additional speakers I ask will start in a paused state.I've had people look and any resolution is only temporary. Any advice on how I should proceed?

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BarneymanContributor I
asked in Amazon Alexa and Sonos
Sonos One wont connect to Apple Music via Alexa

Suddenly won’t play music from Apple Music?I have reset the Sonos, cleared it from Alexa app and re-added it, but no joy?I can see when looking on the Sonos app it moves from song to song trying to play but fails? is there anything else I can do?other services like playing BBC radio stations are ok I should add.thanks in advance 

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Mateo RizzoContributor I
posted in Amazon Alexa and Sonos
Sonos FUERA DE LINEA

Buenas tardes, tengo un sonos roam y al momento de pedirle mediante el asistente de voz Alexa, responde mi petición de reproducir alguna canción,  pero al momento de reproducir me dice que el parlante esta fuera de línea, ayuda por favor! 

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GeeCeeBeezContributor I
asked in Amazon Alexa and Sonos
Alexa says Arc Ultra is offline

Hi, I’ve moved my Arc Ultra from my flat to my girlfriend’s house and set it up there. It’s connected to her WiFi, all skills set up on the Alexa app and plays Spotify or radio through the Sonos app. The Samsung TV plays perfectly through it, my problem is when I give voice commands to Alexa, it confirms the command, then Tells me that device is offine….if anyone can help I’d be most grateful.  Alexa worked perfectly when I had the Arc set up at my flat, before I moved it to hers, and set up a new system there…….

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