Amazon Alexa and Sonos

I have had my Sonos One device for 6 years and have never been able to connect Alexa to it. I recently tried again and it still will not connect. When it prompts me to log into my Amazon account it says my email address is already in use on another account. I have checked the devices under this Amazon account and there is nothing there for me to delete. There are no devices at all linked to my account. I have factory reset my device, the app, tried to create a new Amazon account (not possible without a new phone number) and am still unsuccessful. I am very close to giving up again, any suggestions would be appreciated. 

Hi team,I have a Beam Gen 2 connected to my TV via eArc and two Era 300s connected wirelessly as surrounds. The only voice assistant I have enabled is Alexa. Over the last few days I am noticing a problem where every time I use Alexa the Sonos app will show that one of my Eras has disconnected. Originally I had Alexa enabled on my right surround, and the right surround would keep disconnecting. I deregistered Alexa from my Sonos group and added it back, this time on the Beam. Now when I use Alexa the left surround is disconnecting. I don't know that I'm hearing any actual audio loss, but the app says it's disconnected and neither of my surrounds light up green when muted like they normally do. Every time it happens I have to get up to unplug and replug the disconnected surround. Has anyone noticed anything similar? Any suggestions on what I can do? I just submitted a diagnostic through the app maybe 5 minutes after the most recent occurrence.

I have sonos one with Alexa installed  when I ask Alexa to play a radio station it ill say now playing but i hear nothing

I have a new (~3 weeks) Sonos Era 100 that has developed a digital ‘scratch’ sound when waking up the voice assistant. Whenever I say “Alexa…” I’ll get the chime and what sounds like a short scratch/static sound. The rest of audio playback is fine, music is unaffected, and I’ve not heard this same sound aside from using the wake word.Restarting the speaker didn’t do anything and I’m not sure if this is something I should initiate a return for, or if its a known issue with a fix.Ideas are welcome. 

Love my new Sonos Play’s, and Alexa seems to working properly, except for one feature we love and miss in our household...All previous Sonos units support a whole-home intercom feature Amazon calls ‘Make Announcements with Alexa’ that we can trigger by saying“Alexa, broadcast: _____”https://www.amazon.com/gp/help/customer/display.html?nodeId=GKACGU9SSBEYA2TX But Play alone seems to not support this very useful feature -- any plan to support it?

I know this has been probably been done to death, but how the do I just get my Beam to play a BBC Radio station via Alexa? I think I’ve done everything, set up Alexa in the Sonos app, enables BBC Sounds skill in the Alexa app and linked accounts. What I am getting;Me “Alexa, play BBC 6Music”Alexa “Playing BBC 6Music”Followed by silence or Me “Alexa open BBC Sounds”Alexa “(BBC Sounds open noise)..What would you like to hear?”Me “6Music”Alexa “Playing BBC 6Music”Followed by silence So close but so far! Any tips?

He notado que cuando le pido algo a Alexa, me responde con un volumen que empieza a subir cada vez más automáticamente. Solo es la voz de Alexa, no en la reproducción de música por ejemplo. 

I’m posting this because the latest Sonos update has once again broken Alexa integration on my system, and the “fix” Sonos expects users to perform is completely unreasonable.After the update, Alexa triggers cause glitching, audio corruption, or failure to respond. Rebooting speakers and router does nothing. The only fix Sonos support suggests is:• Disable Sonos skill• Deregister all Alexa-enabled Sonos devices• Factory reset each speaker• Re-add them to the system• Re-enable the skill• Rebuild all settings manuallyThis means losing EQ, Trueplay, room profiles, and custom settings on devices like the Beam 2. Why should users have to rebuild their entire setup because an update corrupted cloud tokens?This is not the first time an update has caused major issues, and Sonos’ mandatory, non‑skippable update model makes it even more frustrating. There is no way to stay on a stable version, no rollback option, and no ability to defer updates until they’re proven safe.If Sonos can push updates

If you haven't used Alexa+ and if you are a little anti AI, that probably doesn't seem important to you.  However, it is a ridiculous improvement in functionality once you have it.    Sonos speakers with Alexa integration feel antiquated now.   

On Beam Gen 2 (which is set up with Sub Mini and 2 x Play:1 surrounds), when I ask Alexa to “Play 6 Music”, halfway during the response “Now Playing BBC 6 Music” the volume increases and the station music sounds much louder than I want it.Does anyone else get this and what can I do to stop it happening. It really is ridiculously loud when the volume increases.

I am at a loss trying to find information.  Any help would be appreciated.  I have a multiple Sonos products in my house (no group set-up FYI), and I also have multiple Echo Dot speakers.  Alexa works on all devices both Sonos and Alexa Echo Dots.  There is one skill imparticular that is not working over the last month is Sleep Jar through Voice Commands on Sonos products, but does work on Echo products?  When I give the voice command to play or launch a particular sound on any Sonos device - the response I get is “Having Trouble accessing skill”.  This particular skill is linked in my Alexa app settings.  Since it works on Echo devices no problem - my thought is this is a Sonos issue and I downloaded the latest upgrade.  Is advice on how to fix -- my only work around has been to Airplay on the Sonos speakers, but only my phone to access not voice.

SONOS OneにApple Musicは連携済みです。AlexsaにApple Musicは連携済みです。SONOS Oneの音声に、Amazon AlexsaとSonos Voice Controlは連携済みです。「アレクサ、アップルミュージックでoasisを再生して」「アレクサ、アップルミュージックの音楽を止めて」等の操作が効きません。音声操作は可能でしょうか。どうすればいいでしょうか。 Moderator Edit - Translation by Google:I have already linked Apple Music to my Sonos One and Alexa.I have also set up Amazon Alexa and Sonos Voice Control for voice operations on the Sonos One.However, commands such as:"Alexa, play Oasis on Apple Music""Alexa, stop the music from Apple Music"...are not working.Is voice control possible? What should I do?

Hi everyone,!--tgqphd|[]-->I am stuck trying to reconnect my smart home system after having it packed away for a year. I am in the exact same house, but the only variable that has changed is that my ISP (BT) supplied me with a brand-new BT Smart Hub to replace our old one. All my other non-Sonos wireless smart home devices work completely fine.!--tgqphd|[]-->Hardware:!--tgqphd|[]-->!--tgqphd|[]-->2 x Sonos One!--tgqphd|[]-->!--tgqphd|[]--> 1 x Sonos Era 300!--tgqphd|[]-->!--tgqphd|[]--> Eero 6+ Mesh System (2 nodes)!--tgqphd|[]-->!--tgqphd|[]--> New BT Smart Hub (supplied by ISP, acting as the modem)!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]--> Every time I add my Sonos speakers to my system, they display a broken local discovery/status bug. The "Alexa Voice" component works fine on the Sonos speakers—I can talk to them, and they respond. However, the "Speaker" component (the smart home hardware profile for volume sliders/grouping) constantly show

This was working fine up until a day or so ago. Now when I say Alexa play “radio X,y,z” it starts to seem as though it will play back, but then says “hmmmm, it is not currently available” If I go into the app, whatever I have requested shows in the playback section, but paused, and if you hit the play button, it simple goes back to pause/not playing again. I have reset the whole thing, removed it from my Amazon account etc, but nothing has worked so far. Thanks for any help. 

March ‘26 still no further. Wow!Still can’t get rid of the ‘red stripe’ device offline. Some settings may not be available.. Been ages now. Appalling! Didn’t really need to buy Alexa compatible speakers. Sonos, Alexa owes you a few...!If anybody has any fixes that aren't online, let me know.Jay Bullrich

I am trying to connect Sonos playbase for the first time and want it ot work wirelessly with Alexa. When we connect via ethernet I can play Amazon music on it . But when I disconnect the Ethernet it does not work . 

 Will it have Alexa + Sonos integration?

When I first set up my Sonos era 100s last year they were fine with Alexa. Earlier this year they started getting worse and worse with Alexa.What happens is i say"Alexa, play radio 4"The speaker says, "playing BBC radio 4"Then nothing happens. OrI connect to radio 4 via the Sonos appThen I say, "Alexa off"The volume goes down, but then comes back. It never switches off.I have tried everything - disconnecting and and reconnecting the Alexa skill, powering off and on, factory resets and complete setting up of the speakers again, forcing them onto 2.4ghz by switching off the 5ghz router channel at set up... I'm at my wits end. But basically I think that you pay a lot for Sonos and this situation is absolute rubbish. It would be ok if Sonos voice control worked with BBC, but it doesn't.

Hi everyone, I've searched through various topics but I don't think I've found anything. Basically, I first bought two Era 100s and put them in the same room, and with Alexa everything worked perfectly, including the thing I'm interested in: raising and lowering the volume globally with Alexa. The same goes for the physical slider on the speakers... basically, everything perfect. Then I added the third Era 100, but this time I created two rooms: the first with the two Era 100s in stereo, and the second with the single Era 100. Then I grouped them into a group... from now on, after countless attempts, with Alexa I CANNOT make the group volume increase or decrease in unison. Do you have any idea how to fix it? Thanks.

Hello, Randomly 2 weeks ago, Alexa stopped working on all my smart home devices, all the skills were deleted from the Alexa app and all my smart home products weren't working. So I went through and ive re-added everything and re-linked all the skills. I have everything working except for Alexa playing music on any of my Sonos devices - it works if I use an amazon eco though. Alexa works on the Sonos devices if I ask her a question or to control a smart home device like the heating, but she just cant play any music, weather thats from amazon music, Spotify or any radio stations. I have tried removing Alexa from all the devices, removing the skill, then setting it up all again and it wont work.

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

Hi - I’ve been using Echo Dots for years to control my many Sonos devices.  I have set up groups in the Alexa app, so I don’t have to say the room / group name each time.  So I could say ‘Alexa play Rumours’ and it would play on the Sonos in the room I was in.  I could also say ‘Alexa volume up’ and this would be applied to the correct Sonos speaker. All as expected.I now have Alexa Plus.  The first command, above, works as before.   But now any command to change volume is applied to both the Echo device and the Sonos device.  I now have to specify the room name to ensure volume is only applied to the Sonos speaker.  so I just want to check if this is now the new expected behaviour or not?  many thanksAndrew

I set up alexa, it works. Next day it doesn't. It goes on and on.... Driving me mad. It just does no respond to the voice despite being set up in the app properly 

Alexa show + stereo paired SONOS ones.I ask Alexa to play music, I have the SONOS skill enabled and music starts to play.I then tell Alexa to stop playing music and the music stopsAn hour or so later the music just starts again.   This can happen at random times as well as throughout the night.1. I should not need to enable or disable an Alexa skill.  This is a temp workaround, not a fix.2. There is no way in the SONOS app to clear a queue.  This is a SONOS feature request.3. Random playing of music that has been paused in the SONOS app - This is a SONOS bug and caused by bad state handling.  Need a feature as in 2 to make sure the queue can be cleared.4. When music starts at 3am at night, I need a capability to stop all music playing from any and all sources - This is a SONOS feature request.Yes I have tried enabling and disabling the skill, this is a temporary fix / workaround until I play music again, then the problem starts again.  Source is Apple Play.SONOS is the controller, as A