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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,216 Topics
  • 24,750 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3216 Topics
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mvondenContributor I
posted in Amazon Alexa and Sonos
Multiple Sonos systems require multiple Prime Music Unlimited accounts

I think the community is aware that to use two Sonos systems in two locations (e.g. primary home and vacation home) we are currently required to have separate accounts for each.  This forces an upgrade to a family plan for Prime Music Unlimited or paying for two separate accounts.  Given how long this issue has been out there, it doesn’t seem likely allowing us to use one account on either system is happening soon.  I do understand the single stream restriction is from Amazon based on my individual subscription plan, however I do think Sonos could make it easier on their user community for finding a creative compromise.  For example, since the system needs to be linked to an account, why not make it selectable within the Sonos 2 app.  I can pick which system is “active” with my account and that makes the other system inactive until I select otherwise.  Right now, my option is to delete it from one, set it up at the other and then repeat the process when I go home.  A lot of extra work

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Ken_Griffiths
1 year ago
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GijomContributor I
asked in Amazon Alexa and Sonos
connexion Alexa

Bonjour, Le système n'arrive pas à se connecter à mon compte Amazon via l'application Sonos pour paramétrer Alexa.Merci Moderator Edit: Google Translate- Good morning, The system cannot connect to my Amazon account via the Sonos app to set up Alexa.Thanks

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10 hours ago
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CronanContributor I
asked in Amazon Alexa and Sonos
alexa issues on sonos

I have jumped through all the steps and cant get Alexa app on Sonos Move to simply play music. It tells me I need to enable that skill on my device in the Alexa app which i have already done 10 times……..please help before I Launch my speaker out the window

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P
17 hours ago
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Matham82Contributor I
asked in Amazon Alexa and Sonos
Alexa responding but no music on Sonos one

Sonos one not playing any music with Alexa?I've tried restart, factory reset all not making a difference?  Is there a fix for this? TIA

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M
23 hours ago
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xlcooljContributor II
asked in Amazon Alexa and Sonos
BBC Sounds & alexa

HiI've noticed on the new awful app that when I ask alexa to play anything on bbc sounds on my sonos products that it does play but on the app there is no information of what is playing or any logos. If I play bbc sounds from the app it works fine. I've disconnected my bbc sounds account on sonos and reactivated and disabled the sonos and bbc sounds skill on the alexa app. Any ideas?

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J
1 day ago
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SndroacitoContributor I
asked in Amazon Alexa and Sonos
connection to alexa - era300

I have an ERA 300. I had configured Alexa without any problems. Then one day by chance I did a factory reset on the ERA300 and had to reconfigure the device. Since then I have not been able to configure Alexa. I proceed with the configuration but the procedure blocks me when it goes to match the amazon account. I tried with other smartphones and nothing I can't even get to the configuration.Can you help me?? thanks

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UKMedia
2 days ago
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mack6866Avid Contributor I
asked in Amazon Alexa and Sonos
“alexa already added” error

Yesterday I made these stupid idea to remove alexa from all of my devices and de- register them and remove them from my Amazon account. I did this because I was struggling getting alexa “dot” devices to work alongside the system like they used to. I figured I would try to troubleshoot it myself and get myself in a hole.Now I am trying to re-add all of my speakers, and only the Sonos beam and one of my Sonos‘s “one” speakers re-added alexa to them. The rest, including “move”, “arc”, other play “one”s will not add alexa.I enter into the Sonos app and click on “arc” for example, and it will be non-clickable and will say “alexa already added“. Alexa is not working on this device and it does not voice prompt. I know other users have had the same problem, but I have not seen a solution. Anyone have a solution to this? i’ll call Sonos later, but I’m not going to be home for a while so I can’t mess with the system. 

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6 days ago
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mares71Contributor I
asked in Amazon Alexa and Sonos
Changed Amazon password and now Alexa not working on Beam

Had to change my Amazon password a couple of days ago and now there is no Alexa. microphone is off on my Beams and unable to be turned back on either manually or via the app have uninstalled and reinstalled both the Sonos and Alexa apps have made sure both Beams are online.  They both still work (ie can play music through them via phone) but Alexa tells me they are offline Have disabled and enabled the sonos skill on Alexa app multiple times have updated the Alexa app have tried deregistering one of the Beams (but can’t work out how to re-register it as Alexa can’t find it) can’t delete Alexa as a voice assistant as it is not an option - i can see it is listed as ‘already added’ but am unable to delete it.  No option to add any other voice assistants (some have suggested Google) as not given as an option.  Only has Sonos Voice Control and AlexaThis has taken up an unforgiveable amount of time. Judging by the forums there are a lot of issues around this.  Anyone have any other suggestio

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C
7 days ago
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rlholman50Contributor I
asked in Amazon Alexa and Sonos
Connectivity Issues With Play 1 and Alexa

I am able to connect my Play 1 to my home wi-fi using the Sonos app. I begin with using the S1 app and it leads me to using S2. When I attempt to find the device (Play 1) using the Alexa app, my unit cannot be found. I’ve ensured that I’m on the same network and have tried multiple times. The Alexa app asks during the process if I can control my device using the app and I always answer yes and continue. Please help. 

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R
8 days ago
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GriersonContributor I
asked in Amazon Alexa and Sonos
Sonos one

My Sonos One has Alexa voice control. If I ask for let’s say, “Play radio 5 live” I get a response in a few words that it will happen but nothing further. Does that make sense? I must be missing something but what? Any ideas? Thanks, John (aka Grierson)

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Corry P
8 days ago
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User964849Contributor I
asked in Amazon Alexa and Sonos
Alexa and 2 x Sonos One Setup

Goal: To be able to control both my Sonos Play:1 devices from the Sonos app and Alexa.Sonos SystemsFrom xml/device_description.xmlSonos Play:1 (Gen1?) “Garden” Sonos Play:1 (Gen2?) “Kitchen” <modelName>Sonos Play:1</modelName> <modelURL>http://www.sonos.com/products/zoneplayers/S1</modelURL> <softwareVersion>80.1-56190</softwareVersion> <swGen>2</swGen> <hardwareVersion>1.8.3.7-2.0</hardwareVersion> <minCompatibleVersion>79.0-00000</minCompatibleVersion> <legacyCompatibleVersion>58.0-00000</legacyCompatibleVersion> <apiVersion>1.41.4</apiVersion> <minApiVersion>1.1.0</minApiVersion> <displayVersion>16.3.3</displayVersion> <nsVersion>37</nsVersion> <roomName>Garden</roomName> <displayName>Play:1</displayName> <zoneType>9</zoneType> <modelName>Sonos Play:1</modelName> <

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Corry P
9 days ago
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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J
12 days ago
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Aw09Contributor I
posted in Amazon Alexa and Sonos
amazon alexa for voice control on Android

Just tried uninstalling Amazon shopping app and then Amazon voice control works.

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UKMedia
14 days ago
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Datz53Contributor I
asked in Amazon Alexa and Sonos
Alexa won’t stop playing on stop voice command

When playing BBC stations via Alexa on my Era 100 it now doesn’t respond to the stop voice command only via the top button. It also sometimes won’t start a radio station at all via an Alexa voice command. This has started over the last week. Other than the bellowing voice confirmations it worked fine before. 

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D
15 days ago
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WhattodoContributor I
asked in Amazon Alexa and Sonos
alexa

Alexa is not available in my country in sonos what to do? It used to work now no response

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15 days ago
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tadTrending Lyricist I
posted in Amazon Alexa and Sonos
Have to ask (Alexa) twice to play Spotify Music (S1)

As described extensively in this thread, multiple users have reported the consistent need to ask Alexa (or Google Assistant) twice to play music on Sonos from Spotify.  This appears to be related to an erroneous stream limit error from Spotify that is not being handled correctly by Sonos.   A fix was apparently released for S2 systems in 2021 that resolved the issue for S2 systems, but the issue remains unresolved S1 systems.  I suspect most S1 users have either given up on Spotify, Sonos, or both at this point.As described in the above-linked thread, this problem can be replicated as follows (including on my own system):When issuing a voice command to Sonos in any room I have the following situation:If SONOS is playing or has recently played via voice command: No problem; music will play properly. If SONOS is playing or has recently played from Spotify Connect: No problem. If SONOS is playing or has recently played from its native app: I will have to ask twice. The first time it will

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15 days ago
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Jethro714Contributor I
posted in Amazon Alexa and Sonos
NEW APP PROBLEMS***Cannot add alexa as a voice assistant

I’ve removed every speaker and added back. Wiped cache and data from my phone, uninstalled and reinstalled both apps. Removed all sonos devices from my Amazon account on my desktop. What am I missing. When I try to add a voice assistant in the sonos app, after adding the skill back into alexa, the dial just spins. It will not link to my amazon account.What have I not thought of?

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T
17 days ago
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User849440Avid Contributor I
posted in Amazon Alexa and Sonos
Alexa Cant play music

My Sonos beam works though the app and always used to work with Alexa but since the last update, Alexa cant play music. Alexa answers my questions perfectly well and finds music on Amazon but then is totally silent. I say “Alexa play Virgin Radio” and Alexa responds saying “playing Virgin Radio from News Broadcasting” and then its toy=tally silent! Same with any radio station or Amazon Music.Any ideas, anyone?

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MoPac
18 days ago
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KWHContributor I
asked in Amazon Alexa and Sonos
When I ask Alexa to play music or tell me the news, she says here's the news or here's …but nothing comes out

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence  *Moderator Note: Removed diagnostic number in title of thread*

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Airgetlam
19 days ago
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brockster-UKTrending Lyricist I
posted in Amazon Alexa and Sonos
Alexa not able to play music

Anyone else having Alexa issues after the firmware update to 16.3.3 (build 80156190)? I can’t get Alexa to stream music from any of my voice controlled speakers. I am having to use the app to start the music.

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B
19 days ago
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JLE2024Contributor I
posted in Amazon Alexa and Sonos
Error al configurar Alexa

No me deja configurar Alexa. El soporte técnico de Sonos no sabe derme una solución. Adjunto captura. 

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Ken_Griffiths
20 days ago
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DoedleContributor I
asked in Amazon Alexa and Sonos
How to change wake up word (from WAlexa“) on either Sonos One or Sonos Arc?

We have two devices in adjacent rooms…… and Need to change the wake-up Word on one of them. Found several older threads stating that this wasn‘t possible.Is this still the case today? 

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20 days ago
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TicTContributor I
asked in Amazon Alexa and Sonos
cant get roam 2 to setup with alexa

I have setup my roam 2 and have been unable to get it to link to the alexa account. I have tried ensuring address is up to date and correct. Remove both programs and re-add with no luck. It just spins like it it trying to add. Also have disabled skill and re-add.Note Sonos voice will setup just fine, but want to use the system I already have throughout the house.I let it sit for even 15 minutes with no change. Any help is greatful. 

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21 days ago
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AwutzqiblawiContributor I
asked in Amazon Alexa and Sonos
symfonisk bookshelf incompatible with echo dot

Had some issues with our speakers/system. Reset everything and.now I can’t get my symfonisk bookshelf speakers in the kids rooms to work with their echo dots. The Alexa app says the speakers are not compatible and cannot play all audio.  They had previously worked perfectly. Any one else run into this?

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Corry P
25 days ago
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modernoutlawContributor I
asked in Amazon Alexa and Sonos
Alexa plays through One SL but not sub

Hi, whenever I request that Alexa play song through my Sonos system, it will play through the 2 One SL‘s set up as a speaker pair, but not through the sub. They are all paired as a system through the Sonos app. If I Airplay or use the Sonos app it works as intended but only when I request through Alexa does the sub not play. The 2 One SL’s play as the stereo pair but nothing comes from the sub. What could it be??

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MoPac
27 days ago
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