Amazon Alexa and Sonos

Hi everyone, I've searched through various topics but I don't think I've found anything. Basically, I first bought two Era 100s and put them in the same room, and with Alexa everything worked perfectly, including the thing I'm interested in: raising and lowering the volume globally with Alexa. The same goes for the physical slider on the speakers... basically, everything perfect. Then I added the third Era 100, but this time I created two rooms: the first with the two Era 100s in stereo, and the second with the single Era 100. Then I grouped them into a group... from now on, after countless attempts, with Alexa I CANNOT make the group volume increase or decrease in unison. Do you have any idea how to fix it? Thanks.

Hello, Randomly 2 weeks ago, Alexa stopped working on all my smart home devices, all the skills were deleted from the Alexa app and all my smart home products weren't working. So I went through and ive re-added everything and re-linked all the skills. I have everything working except for Alexa playing music on any of my Sonos devices - it works if I use an amazon eco though. Alexa works on the Sonos devices if I ask her a question or to control a smart home device like the heating, but she just cant play any music, weather thats from amazon music, Spotify or any radio stations. I have tried removing Alexa from all the devices, removing the skill, then setting it up all again and it wont work.

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

Hi - I’ve been using Echo Dots for years to control my many Sonos devices.  I have set up groups in the Alexa app, so I don’t have to say the room / group name each time.  So I could say ‘Alexa play Rumours’ and it would play on the Sonos in the room I was in.  I could also say ‘Alexa volume up’ and this would be applied to the correct Sonos speaker. All as expected.I now have Alexa Plus.  The first command, above, works as before.   But now any command to change volume is applied to both the Echo device and the Sonos device.  I now have to specify the room name to ensure volume is only applied to the Sonos speaker.  so I just want to check if this is now the new expected behaviour or not?  many thanksAndrew

I set up alexa, it works. Next day it doesn't. It goes on and on.... Driving me mad. It just does no respond to the voice despite being set up in the app properly 

March ‘26 still no further. Wow!Still can’t get rid of the ‘red stripe’ device offline. Some settings may not be available.. Been ages now. Appalling! Didn’t really need to buy Alexa compatible speakers. Sonos, Alexa owes you a few...!If anybody has any fixes that aren't online, let me know.Jay Bullrich

Alexa show + stereo paired SONOS ones.I ask Alexa to play music, I have the SONOS skill enabled and music starts to play.I then tell Alexa to stop playing music and the music stopsAn hour or so later the music just starts again.   This can happen at random times as well as throughout the night.1. I should not need to enable or disable an Alexa skill.  This is a temp workaround, not a fix.2. There is no way in the SONOS app to clear a queue.  This is a SONOS feature request.3. Random playing of music that has been paused in the SONOS app - This is a SONOS bug and caused by bad state handling.  Need a feature as in 2 to make sure the queue can be cleared.4. When music starts at 3am at night, I need a capability to stop all music playing from any and all sources - This is a SONOS feature request.Yes I have tried enabling and disabling the skill, this is a temporary fix / workaround until I play music again, t

When I’m trying to add alexa as voice assistance, i cant find it, only “sonos voice control”i’m here in qatar btw

Fgured out a weird bug with Alexa and Sonos: If using Alexa, you can group sonos speakers together, and using the correct setting in Alexa, saying “Alexa play music” will play on the correct group of speakers without having to name them. This feature is broken using Alexa+, and Alexa defaults to playing music on the Echo device. VERY annoying. Anyone figure out a solve? 

I connected Sonos to the Alexa app and used the Sonos skill for a while until it stopped working. So i disabled the skill, but couldn’t reactivate it. This error is due to “Geographical restrictions”. I’m in Norway.

Hi, Today I tried to play music through Alexa and it said it couldn't because I didn't have internet, but after I tried with Sonos assistant and Sonos could. I removed my account and when I tried to log back into Amazon it gave me error 400, but I searched and there was no outage. Is anyone else having this problem?

Hi I leave in Greece  Both of services Alexa and Google home are not available What is going on?

Does Sonos have plans to integrate Alexa+ and so many other Alexa features into their smart speakers soon?  I am getting close to giving up on Sonos and replacing my five speaker investment and going with either Alexa Echo smart speakers or Google Nest smart speakers.  They may not sound quite as good as Sonos speakers (I honestly don’t know) but at least they support ALL of their features including their AI services.

I had the S1 app for many years - all was working fine with Alexa. I could ask Alexa to play “x” on “y” room.I upgraded some of my Sonos ecosystem - but couldn’t afford to upgrade all to S2 app compatibility. Therefore I have 3 speakers on S1 and the rest on S2. But that seems to have created a problem where all Sonos elements show as ‘online’ on the list devices page - but when I click into each speaker/amp/etc - they are all offline. I have only linked the S2 system with Alexa.I have completed the steps below: Turned off phoneApp versions - up to dateDisabled enabled skill in AlexaRemoved and added speaker to Alexa appAdded Alexa skill in sonosReset networkTurned everything off and on Diagnostic data  ****************** Given that I’ve spent a few hours to get something that I use maybe once a day - is it worth pursuing?Thanks. Moderator Note: Recorded

I use "Alexa" and my Beam 2 repeats the instruction eg "playing BBC Radio 2" but then it is silent.  I have reconnected to my wifi, reloaded my music services and the sound works fine for the tv. What more do I need to do?

Recently, when I ask my Sonos 1 via Alexa to play something on Spotify, it tries to do so via my sister in law’s account Spotify account (which ultimately doesn’t work).  I checked my Sonos and Alexa configurations and don’t see any trace of her account information, everything is tied to mine.  It worked fine for years up until recently.  I also have a Beam and that works fine. The only area that I know of where any of our account infos would touch is we are both on a family Amazon Prime, and also Spotify family plan.  Does anyone know what to check or why this may be happening?  Thanks

I did try searching here, but can’t find anyone asking the same question? - I currently have a Sonos 5.1 setup in my lounge (Beam / Sub Mini / 2x Ones) - I would like to be able to access my Music Library in the kitchen, but at present I don’t have another Sonos speaker, or want the hassle of taking one out of my 5.1 setup to use in the kitchen?We do have a Echo Dot (Gen 5) in the kitchen - What I want to do is play music from my Music Library with the Echo Dot in the kitchen? - I don’t need voice commands to do so & happy to select music from my Music Library via the Sonos AppI can’t see a way to add the Echo Dot speaker via the Sonos App settings - Amazon Alexa App shows all the speakers in my Sonos 5.1 setup in it’s settingsI hope that makes sense & any help would be much appreciated … Paul

I have a Sonos system consisting of 2 x Era 100s, 1 x Beam, 1 x Roam and a Connect. I have had all for a while, but over the last month have had difficulties using Alexa to control them. Alexa works fine to check weather, add stuff to a list, but when asking her to play music from either Amazon, or BBC Sounds, or Pocket Casts, she responds, tells me she is going to do it, and then does nothing. A reboot of the speaker gets her responding again, but this only lasts a short while. I have spent hours on the chat with Sonos, and a 2 hour phone call with them and my ISP this morning. Sonos blame the ISP, the ISP blame Sonos.

Just over a year of owning the Arc, and I'm still a barely satisfied customer... It's a fantastic soundbar, but the voice control is very frustrating and in my opinion, it really limits our experience.After giving up with my preferred Google Assistant (because it can't play Apple Music on Sonos - why?!) and finding Sonos Voice far too limiting, I thought I'd try Alexa. So far, it's been the best of a bad bunch! At least it can play music and answer basic questions. But I've discovered a weird bug…While playing music from Apple Music, I asked Alexa what song is playing. Firstly, Alexa responds in the past tense (e.g. "That was Abracadabra by Lady Gaga"). But even more strangely, it actually tells me the details of the next song it's going to play, before I've even heard it! So that's some weird time travelling thing going on!There are other niggles, too. Like Alexa's voice is very quiet compared to the music so it's difficult to hear what it says. And I

When I say to Sonos, Alexa play Classic Rock Florida, it replies “ now playing” then immediately responds “ I’m having trouble playing that now”

My Sonos One’s are a pair, and have Alexa and Sonos voice control enabled. Asking for say ‘BBC Radio 4’ starts a service called 45 Radio (I have no idea why or even what it is). Speaking closely into the other speaker of the pair starts BBC Radio 4 no problem. I have tried removing voice services and re-enabling them doesn’t fix the problem. Please advise. Thank you. 

I have seen an old post on here but my Sonos Move announces it will play a Radio  then go silent, only just started doing it.

How do I set up Alexa voice commands with Amazon Music on Sonos?

I have 2 Era 100 speakers setup as a stereo pair connected via WiFi. I’ve installed the Sonos skill on Alexa and gone through the setup process in the app. Everything works, but there seems to be a bug compared to an Amazon Echo device.  When I ask “Alexa, play the latest episode of NPR Up First”, the Alexa response is “You laying the latest episode of NPR Up First from Amazon Music” followed by the rather lengthy episode title; the episode is also laying at low volume in the background while Alexa reads the title. When she’s done with the title, either 1) the volume comes to normal, episode continues playing, but I’ve missed the start or 2) the episode stops being playing and I get silence or 3) the episode stutters then re-starts and plays.  I use this example because it’s most audible due to the long episode titles, but the same happens when I play music from Spotify; Alexa is reading the title while the song is already playing.  in contrast