Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,994 Topics
  • 23,292 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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2994 Topics

Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos

Alexa + Sonos: How it Works

So you’ve read all about [url=https://en.community.sonos.com/forum-228971/alexa-now-playing-on-sonos-6791301]Amazon Alexa working with Sonos[/url] and you want to know more. Here’s a rundown of how the integration works. Your Amazon Alexa devices are listening for you to say the wake word, “Alexa”. When they hear that word, the microphones record what you say and send the audio to the Amazon Alexa cloud to be translated. That voice line turns into a string of text. The Amazon protocols determine if it’s meant for Amazon Alexa or for a Sonos player. If it’s for Sonos, that text is then sent directly, and securely, over to the Sonos cloud to be turned into a command using our own codes. Finally, the Sonos intended command goes down to the system. Want to try it out? Here are [url=https://support.sonos.com/s/article/3514]some fun commands[/url] to try. I like starting with: “Alexa, play some salsa in the kitchen.”

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missyagogo
3 years ago
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Sean6253Contributor I
asked in Amazon Alexa and Sonos

Alexa wont play music from Tune In

This has only started happening recently where I ask Alexa to play a certain radio station or stations from tune in and her prompt is “sorry I am having trouble playing the music “. I’ve updated Sonos and the app . I’ve reset my network setting . I’ve reset the speaker . I’ve updated  Amazon Alexa . Still not working . Not sure what else to do . 

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Corry P
15 hours ago
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ChefRayBContributor I
asked in Amazon Alexa and Sonos

Sonos Enabling Voice Alexa Troubleshooting Once and for all ( including tools )

Greetings Sonos Tech Support,I feel I lost a few hours of my life troubleshooting sonos and this is making me want to sell all my sonos gear.  It shouldn’t be rocket science and Sonos should provide the tools or better GUI to understand where the problem relies because at the end we are using sonos to activate Alexa. I have over 15+ sonos devices, they are all connected to my router, they get allocated via DHCP ( I don’t want to reserve an ip address for each sonos devices), they have been working fine for over 7 years and all of a sudden nothing works. My problem is Alexa voice stopped working, i removed it and tried to re-add it and I get the “There was a problem adding Alexa”  I am at a point to consider install alexa puck in each room, not ideal but getting tired to troubleshooting for something that shouldn’t be too hard.  I don’t want to call sonos support, can you please share the tools to be self-serve, put a big disclosure for extremely advanced users.   Can you share the way

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C
19 hours ago
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Max.belgiumContributor I
asked in Amazon Alexa and Sonos

Sonos skill not available due to geo restriction

Hi,I have sound system Symfonisk from Ikea and i cant link ot to Alexa. In the Alexa app Sonos does not appear at all in the list of available skills. I have spent hour with customer service from both Amazon and Sonos but nothing seems to be working.They even sent me a link directly to the skill but when I open it, it says that “skill not available due to geographical restrictions” (I am based in Belgium)Can someone please help me!? There must be a way to fix it and frankly I don’t know why it would not be possible in Belgium.I’ll add that already tried changing location to US on the device, Alexa and Amazong account.

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Jamie A
2 days ago
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SanderLeContributor I
asked in Amazon Alexa and Sonos

Alexa Volume split

I just started with sonos ones (5x) coming from Alexa speakers.Immediately I hit this problem that the volume of alexa is the volume of sonos.That way alexa is unusable when the volume of the sonos is low. It is just impossible to hear the reply from Alexa.When music is playing round 2-6% alexa ls response is not hearable.Please can this be separately splitted?

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S
2 days ago
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mushroomhunterAvid Contributor I
asked in Amazon Alexa and Sonos

Can I use Amazon Alexa to play music on my Sonos speakers from YouTube Premium?

Works fine for Amazon music but I’d prefer YouTube so I can also get their videos. Is there any way around Amazon’s lack of support for using YouTube as a music source when asking Alexa to play certain music on Sonos? Thanks

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M
3 days ago
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deeelockContributor I
posted in Amazon Alexa and Sonos

Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.Has anyone else experienced this issue? Seems like a bug in the Alexa app, and

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Ken_Griffiths
3 days ago
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dynAdZContributor I
asked in Amazon Alexa and Sonos

Alexa volume issue since 12.1

Hi folks,I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.Is there any way to set the Alexa volume independent of the music volume?Thank you very much in advance.

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S
5 days ago
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antny024Contributor I
posted in Amazon Alexa and Sonos

Alexa volume VERY low on Sonos Beam

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

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S
6 days ago
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tdellaringaContributor I
asked in Amazon Alexa and Sonos

How to have Alexa only play on 1 speaker

I just factory reset my two Sonos 1 speakers. I installed Alexa on one of them, and Sonos voice control on the other. For the one with Sonos voice control, I don’t want it to play Alexa music when the other speaker is doing so - but they always both seem to play the music when Alexa is triggered, even though she is not on the second speaker.When I go into the app and look at that speaker, Alexa is not installed as a voice control, only Sonos is. Yet it still plays. How can I fix this?

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Airgetlam
11 days ago
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haumanosContributor I
asked in Amazon Alexa and Sonos

Alexa

Alexa does not appear to be working through my system. (Beam). How to reset?

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Corry P
12 days ago
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vandintContributor II
asked in Amazon Alexa and Sonos

Getting Alexa to play the specified group

I have groups setup in Alexa per the instructions. Currently though it seems like it just plays to whatever speaker or group was last controlled instead of the specified group. Alexa says it is saying what I said to do, but doesn’t actually play to the expanded or reduced set of speakers, just changes what some speaker/group is playing. My understanding is that regrouping speakers isn’t supported with Alexa, but that playing TO a group is supposed to be.   

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G
13 days ago
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Greg1903Contributor I
asked in Amazon Alexa and Sonos

spotify, Alexa and Sonos

My Sonos system has started having issues when playing Spotify through Alexa. My phone will play via Alexa ad my sonos system will play Spotify when I manually play it. To make it worse one speaker seems to be worse than the other.I get the response "I'm sorry I'm having difficulty with that music.". This is an Alexa response.

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Ken_Griffiths
15 days ago
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dr1818Avid Contributor I
posted in Amazon Alexa and Sonos

Troubleshoot 3rd party file server/Alexa skill issue

I'm using a third party music service in which I use an Alexa skill to control. Third party music service is serving up files for my file server. After a while, the music always stops. This doesn't happen to  streaming services. At this point, support for that service has run out of things to check.  Any ideas where to start?  Ping looks fine and I've got plenty of bandwidth. Ipconfig on the speaker, does show dropped packets.Using a Roam on 5gHz wifi.

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Ken_Griffiths
16 days ago
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FBC2Contributor I
asked in Amazon Alexa and Sonos

alexa not seeing one speaker

I have 6 Sonos speakers (mostly one’s) and Alexa is seeing all but one of them. Help!  

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Corry P
16 days ago
Rik Parkinson
Rik ParkinsonContributor I
asked in Amazon Alexa and Sonos

SONOS ONE - Amazon Smart Plug

Hi EveryoneI have Alexa enabled on my SONOS One to control Spotify.I have just purchased an Amazon Smart Plug, with the intention to control the plug via the SONOS One. From reading the forums it seems I need to enable a skill within the Alexa app, but which skill is it? Or is this wrong, and do I need to do something else? OneThanks :) 🙏

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UKMedia
19 days ago
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SpicyMackerel16Contributor I
asked in Amazon Alexa and Sonos

Error setting up all of the Voice Services - Sonos One

Getting an error when setting up any of the three voice assistants in the Sonos app. More details below:I’ve used Sonos One and Alexa since 2019 with very little issue I’m using the same router too, however in the last couple of weeks Amazon Alexa has sporadically lost connection and required setting up again. This has typically only taken a few minutes and it goes back to normal for a few days. However, this happened again and went to set up Alexa up via the prompts on the Sonos app however I’m get an error now and get the same error when trying to set up any of the three voice assistants, Alexa, Google and SVC. I’ve done a factory reset, rebooted router, checked for duplicate IP addresses, signed out of all Amazon accounts on my mobile device, removed skill, deregistered devices and gone through set up multiple times but still no luck with any of the voice assistants. I click on Amazon Alexa set up, it says Getting Amazon Alexa ready...then seems to time out and says There was a prob

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S
19 days ago
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cyhefeContributor I
asked in Amazon Alexa and Sonos

Alexa announcements and routines

Alexa announcements generated from Alexa routines do not work on my Sonos One (2nd Gen). Although, announcements do work from voice activated commands.Announcement through routines also seem to work fine on Beam and Arc, it's just my Ones that it does not work. Confirmed the Ones have alexa setup properly.This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue. The last one got a response that it would be investigated, but I could not find any additional follow up.Alexa announcements not working from routines | Sonos CommunityThanks for your help!  

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C
21 days ago
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KarlRichguyContributor I
posted in Amazon Alexa and Sonos

Alexa commands play in multi rooms

New here. I have two rooms set up (one has a single Sonos One, other has a Sonos Move and Beam). Whenever I tell Alexa on the One to play a song on Amazon Music, it plays on the One and the Beam simultaneously. I’ve been looking around trying to figure out why and I’m drawing a blank. I don’t have any multi room setups, I’ve enabled and disabled the Alexa skill multiple times and it just keeps doing it. Any advice on this would be great

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M
21 days ago
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gunner670Contributor I
asked in Amazon Alexa and Sonos

connect to roam with alexa

I have 2 sonos roams and they have both lost connection with Alex so I'm unable to control by voice 

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Jamie A
23 days ago
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TherealsouthstanderContributor I
asked in Amazon Alexa and Sonos

BBC won't play through Alexa

HiI cant get bbc sounds to play on my various sonos speakers when i use Alexa. I have it set up as a skill but when i ask Alexa to play Radio 6,  it says on my speakers , playing Radio 6 on bbc sounds but it dosnt play anything.  All was working before untill i bought a ring doorbell  Would be grateful for any help  Thanks

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T
23 days ago
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LardmanContributor I
posted in Amazon Alexa and Sonos

Sonos Move suddenly has Alexa problems

About 2 weeks ago our Sonos Move that we have been using with no problem for 2 years suddenly stopped executing Alexa commands. It would repeat the command but do nothing. I updated all the apps on my Apple phone, reset the Move, removed and re-added the Sonos and Alexa voice services. Now instead of not doing anything, it decides what it wants to do. Sometimes it works fine. Other times we have to pause it before it will follow a command. Other times it just does nothing. Any thoughts?

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1
25 days ago
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vandintContributor II
posted in Amazon Alexa and Sonos

TV (or line in) input to a group

I know how to change the input for my Beam to TV with Alexa, and how to use the Sonos app to group it with other speakers so that input can be played elsewhere. I haven’t figured out how to use Alexa to get that TV input shared with other speakers though. Any pointers?

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jgatie
26 days ago
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CharlieATLAvid Contributor I
asked in Amazon Alexa and Sonos

Connect Echo Flex to Sonos S2 Amp

I have a housefull of Sonos products and even more Amazon Echo products, including an Echo Flex, the speakerless Echo device that one can use to hook up to anything with an RCA or mini plug input.I want to plug it into my S2 amp which is connected to passive speakers so that I can have the convenience of saying “Alexa play music everywhere” or “Alexa play music on Sonos amp”.I’ve got the Flex plugged in and added to the ‘everywhere’ group in Alexa and have set the S2 amp to Line in but get no music through my Sonos S2 connected speakers.  It plays everywhere else in the house through all of the Echo devices, so I need some help here.  Thought I’d come here first before I engaged Sonos tech support. 

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K
27 days ago
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trickyhammerContributor I
asked in Amazon Alexa and Sonos

Alexa app for music not working

I have a beam and a roam, this problem applies to bothWhen using Alexa as my voice assistant it responds to questions, time weather etc however when asked to play music, radio stations, playlists etc it responds correctly however no music is then forthcomingHave uninstalled and re installed the app and both have up to date softwarehelp 😳 

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UKMedia
27 days ago
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