Owners café

My recommend tracks and albums on tidal are up to date with new music, but when I access via sonos the content hasn't changed in months. I have reauthorised etc but no change? Any advice welcome 

Having read the posts on dropping out I have spent over 2 hours deleting everything and re installing. I’ve done the app , switched router on/off and guess what?? Still the same, so frustrating as this stuff used to be   great. Seriously considering getting rid , but not with a Sonos product . Just ornaments now 😡

Hey everyone,I’ve been experimenting with sound effects to really test what my Sonos setup can do — things like rainstorms, city ambience, movie soundtracks with deep bass, etc.I’m curious: what are your favorite sound effects or audio clips to show off the clarity, bass, and surround features of your Sonos speakers?Feel free to drop YouTube links, playlists, or even personal recordings. I’d love to build a “Sonos Sound Effects Demo Playlist.”

Hello Community:Do you know if there is a level 4 support?  I have worked with all three levels without getting a stable system.  Level 3 has tweaked router settings for me. I have had to call in the last three weekends because speakers dropped out when using Apple Music and it skips. One technician said I need to unplug every device every ten days, and she insisted that was standard recommendation. Level three has me hard wire my Beam gen 2 and sub mini. Then, levels one and two say no, that is not supported. Level one has me connect another speaker to one of the routers in my mesh system. But, last night m, a Level Two says that is not correct. Last night I was on the phone with Level 2 again for 1.5 hours with no solution, even though he also remotely controlled my computer. He is submitting an investigation.  If there is a Level 4, how do I reach them?   Brian

until about a month ago, when I turned on Sonos to listen to a radio station, all I heard was ‘welcome to tunein’, then the station started playing. Now I get 2 mins of tunein ads, followed by local ads. I just want to listen to the radio. During the day it will restart with these ads 3-4 times. It’s doing my head in and I’m now at the point of ditching Sonos altogether and getting something else. What have others experienced/done?

Hi everyone,I normally don’t post here, but I couldn’t find much info about this on other forums. I recently got a Formuler Z12 Ultra and installed Spotify on it.My question: does Sonos actually support Dolby Atmos when streaming from a device like this? I’m mainly using it with my Sonos Arc, and I’m not sure if Atmos is fully recognized.For context, this is the model I’m using: Formuler Z12 UltraHas anyone tried this setup?

Hey everyone, You may have seen the news that I’ve been asked to step into the role of CEO at Sonos. I’ve been lurking here for a while, and this community has been an incredibly valuable source of insight and feedback.We stumbled badly last year, no sugarcoating that, and I know there’s still work to do. I just wanted to say hello and let you know how committed I am, and how committed the whole team is, to making your Sonos system just work, every time. Thanks for being part of our community. Looking forward to the path forward together.   

The Google AI summaries seem like they’re purely drawn from Sonos propaganda, and make it harder to get through the search results for useful information.  Just worked through the usual system not found problems.Sorry, just a sucker who finally broke down and bought a couple of additional speakers.

I received an email from Sonos, and a follow up from Cambridge Focus Research to participate in a study.  The email did come from a Sonos.com email address.  Just wanted to check in to see if this is legit, and if anyone else received, and/or is participating.

I’m looking for a used Gen 1 or Gen 2 subwoofer.Thanks,Tim

Upgrade programma ik heb dive spullen draaien van jullie als ik de upgrade doe , blijf alles wel werken en update wat ik heb draaien  groetjes herman

Hola, en Colombia donde encuentro servicio técnico para Sonos?, barra Beam2 no enciende

Does the 20 years — 25% off promotion not apply to Canadians?

Hello! I saw your excellent initiative, which I really liked, but unfortunately, I cannot take advantage of this great price in Hungary. I have tried several places, including the SONOS website and their customer service, but this offer is not available in Hungary. I have a SONOS ARC soundbar and I would like to complement it with 2 Era 300 speakers. This product is very expensive here; I just calculated that each piece costs nearly 500 €. I would like to have a good solution for this here as well. Thank you very much

Received a “25% off for 20 years” offer today.  looks like a scamsmells like a conoh and WTF it’s from noreply@con.sonos.com ? i seriously hope this is not a  genuine Sonos offer..   

Good day.I have 10+ registered Sonos devices and I live in Suriname. My partner lives in the UK and has one registered device.Today he received an email message with the "25% off for 20 years" offer. I did not. When I studied the offer, I realized that my territory was not eligible.1. Aren't my $€£ as hard as his?2. Am I not considered a loyal costumer?The irony is that I introduced him to Sonos...Note: we have an official Sonos dealer in Suriname.

The Sonos app is the WORST.  Sonos has steadily declined over the years.  The app makes it impossible to view and select music from my library.  I have lots of music stored on my NAS.  I don’t want to be directed to every paid service in existence.  Sonos has become more laggy over time, and it’s not worth spending another dime on.  User for many years.  Now looking for alternatives.

My SONOS system dosen’t work.I’ve reboted all router, speakers, app. several times. Forgot how many. After a rebot the speakers one by one pop ups in the app. I can start music in some but not all.  Creating group of speakers is not an option. A friend, that designs network, has looked in to my system. And he claims that I have a very good system with strong signal in every room I have a sonos speaker. The speakers are found in the network with strong signal. But still not found in the SONOS app. Funny thing that one speaker played music but was not visual in the app. So I couldn’t stop it from playing. Had to unplug. This it not working any longer. I’m not educated in network design. I juste like to play same music in every room in the house. Now I’m thinking of selling the speakers and buy something that works. Been following SONOS since they started. And been building the system starting with a Play5 and connect. But now I give up and will look for a new system. 

Hello, I don't understand why the latest Sonos app is so bad. I have thought about selling my Play 1, 3 and 5. It is incredible that the only solution is to return the devices to the Sonos S1. Sonos S1 works perfect.

Using LG tv with attached beam 2. Cannot keep the app connected to the system. 

There are a ton of duplicate stations via these services. I’ve noticed when searching for something like KEXP or BBC, they pop up in multiple services.Do you like 1 vs the other? Is there any info on the bitrates of these feeds (does one stream higher quality than the other?) I’ve noticed TuneIn has a lot of commercials on their own TuneIn-branded feeds…

Seems like the outgoing CEO was rewarded for the huge app debacle. If Sonos wanted to promote goodwill in the user community they would have fired him several months ago.

Hi when I edit my email address and hit save the changes don’t save.  Can anyone offer any advice?

for 1 year anniversary of purchasing my first sonos product, I received from sonos an email with 15% discount code for any sonos product.will I get it once again for 2nd anniversary?

I’m concerned.  Recently purchased a Move 2 from Costco since it was a great deal that included the free redemption of the Travel Bag.  Unfortunately, for some time, I’ve been checking the website to see if I can redeem the travel bag.I see many have been talking about the back order taking long, however, as of right now it is showing as “Out of Stock”.  Therefore, I can’t redeem the code provided to me from Costco, while, at the same time, I see that the bags are available via the Sonos Store on Amazon.I do realize that there’s probably been a surge of requests from the holiday sales.  But it’d be helpful to know if or when this might get resolved.Anyone else experiencing this and concerned?