Spaces & Setups

If your saved SoundCloud tracks are suddenly refusing to play, you aren’t alone! Here is a quick heads-up on what’s going on and how to easily fix it.The IssueSoundCloud rolled out some backend system updates on Wednesday, March 11th. Because of these changes, any SoundCloud tracks you saved to your Sonos Playlists or Sonos Favorites before that update are now pointing to broken, outdated links.If you are running into this, you’ll likely see generic error messages in the Sonos app, such as:“Could not play [name of song]. Try again.” “Failed to play content. Try again.”The FixThe good news is that your music isn’t gone; you just need to refresh the links. Here is the workaround:Delete the affected track(s) or playlist from your Sonos Favorites or Sonos Playlist. Search for the content again in the Sonos app. Re-add it to your favorites or playlist.It is a bit of a manual process to recreate them, but doing this will update the links and get your music streaming smoothly again.

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

Turned on Sonos Voice Control and it works great.  Problem is that the volume of the Voice Control reponse is much to loud.  No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice.  Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response.  If I set the music level louder though the voice control level seems to then match the music level volume.  Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. This issue has been driving me INSANE for weeks and finally I found the answer on YouTube: Simply hold the input and volume down button on your Apple TV 4K remote for about 5 seconds and 🪄🧙‍♂️ …issue fixed!!!! Your Apple Remote will now control your Sonos sound bar volume again. 

I just got a Sonos Ace and I’m trying to use it with my DAC but the supplied 3.5mm cable is too short. Any of you find a third party usb-c to 3.5mm cable that works with the Ace? Or even a usb-c to 3.5mm dongle/adapter that work with the Ace? I’ve tried two different third party usb-c to 3.5mm cables and doesn’t seem to work. Thank you

HelloThis is written not to discourage you from asking questions regarding Sonos speakers of any type. To the contrary it’s written to encourage you think about your question; then ask yourself if it’s one that will get an unbiased answer versus subjective opinions. Let’s begin...Since the release of the Sonos Era 300 and Era 100 series the question is asked “are they worth an upgrade from A Play:1, Sonos One/SL series and/or a Play:3 (*)”. You might notice that I sequenced the first three in a row and left the Play:3 last. I did that purposely by design.The transition from the Play:1 to the One series was mostly cosmetic along with the introduction of the soft touch controls. Sound characteristics did not change to a degree that would warrant an upgrade. Most would need the ears of a canine to perceive a noticeable difference. 😊 Expansion of the internal memory in the Sonos One/SL (Gen2) for future software enhancements was the driver to seriously consider upgrading. Fast forward to

I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry

Need to do an international travel with 1 stop.  What are the recommendations for Move 2?  Should I take it in my Carry-on or check it in?  Is it allowed in a checked baggage?  And if I do carry with me, any issues with scanners in the US and also during the change of plane?  It’s also fairly heavy (7 pounds) so making sure I do the right thing

Hello,Obviously a subjective decision but I am remodelling a TV area…Current have a Sonos Amp driving two “old but gold” floorstanders (AE Aegis Evo 3, about 20 years old) in a large open plan room in front of TV. Have two One rears paired for a 4.0 setup. Sofa in the middle in a reference “square” setup if that makes sense. Surround is limited but decent for me given my usage.Sound quality is good but floorstanders have slightly different character vs the other Truplay’d Sonos speakers in the larger open room as these are not signature matched. I know it’s there but not enough to annoy me. I care most about music. Area itself is for TV but my listening is about 80/20 Music/TV.Atmos etc would be nice for the TV but not at the expense of music which is why I have kept the floorstanders so long.Weighing up options for re-modelling the area (moving to LG G2 77” wall mounted TV, yes I have money to burn), so soliciting the opinions of the learned community here please on the 3 main audio o

I am using the sonos app on an Iphone with out the Apple Home application and the room names change randomly to different names. Any suggestoins?

Hi all. I have a Sonos Play: 1 system at my house. I recently purchased a new router (a Netgear Nighthawk C7000), and I am having trouble getting my Sonos to connect. I follow all the steps on the Sonos app, and at the end I get an error message saying there was a problem trying to connect. No other information is given. Does anyone know how to solve this issue?

Hi, i have a question regarding my Ikea x Sonos Symfonisk Wifi speaker. Im planning to sell it to a friend because i preordered the new Sonos Roam. What steps i should take to factory reset and wipe all my data from the Device? Also is there anything additional i need to do than just factory resetting the device? Thank you 😊