Headphones

Hi everyone, I've had my Sonos Ace (Black) since December 2024, and they've been my daily headphones from day one. I love them.Recently the material on the headband started coming apart, and the foam underneath is now fully exposed, so I can't wear them comfortably anymore. The ear cushions are still in perfect condition. It's only the headband. I've always kept them in the case and used them mostly indoors and for travel. I know the headband isn't user-replaceable and I'm past the 1-year warranty. I've already contacted  Sonos Support, and they're looking into whether they can help. In the meantime, has anyone else seen this happen with their Ace? I'd love to know whether a headband repair or replacement worked out for you, or if there's another route you'd recommend. Photos attached. Thanks!  

I found if I close my blackout curtains on either side of the soundbar TrueCinema says it is unable to tune after playing the sweep tones and trying for calibrate for about 10 seconds. If I open the curtains on either side of the Arc Ultra soundbar True Cinema tuning succeeds. The curtains are approximately 2ft away from each end of the Sonos Arc Ultra soundbar which is sitting under the TV. The room is ~11x11ft with a few extra feet for the door. The two images were shot wide angle to get both side walls/window into each image. Technical support was unable to find any information on the size of the room affecting TrueCinema. Note - I can TruePlay the room fine with the curtains closed using an iPhone and walking back and forth in front of the TV waving the phone up and down. I am using Era300’s as surrounds with a Sub Gen 3 not shown in the images. Sonos told me a while back that the blackout curtains would not affect TruePlay, but obviously they affect True Cinema. For now I am fine

Anyone else having issues with that?  When I try to play music from the Sonos App to my new Ace Ultra headphones, I either get the wrong music, stuttering music or an error that says Couldn’t play content, try again or Something went wrong. Bluetooth music plays fine.  

Has anyone else experienced either of these issues with their Sonos Ace Ultra?Mine developed a noise/rattle in the left ear cup, as though something inside was loose. I wondered whether it might be the battery, but that’s only a suspicion—I haven’t opened them up to check.Battery life was also disappointing: roughly 11–12 hours, around a third of the advertised 35 hours.They’ve now been posted back to Sonos for replacement, so I’m not looking for troubleshooting at this stage. I’m just curious whether anyone else has noticed similar issues, or whether I was unlucky with my particular pair.If you’ve experienced either, I’d be interested to hear whether a replacement resolved it.

HiI have Ace Ultra and I'm loving being able to stream either via Bluetooth or WiFi via the App. I have a question about the quality.Which would be higher given that I have an Android phone which supports Qualcomm aptX HD audio and access to Amazon Music Atmos and Ultra HD music. Will the BT link with my phone playing from Amazon music give me higher quality sound?I am assuming this would be the case as when I play music this way, Amazon is reporting the highest quality music being streamed to Ace Ultra. 

The Sonos Ace has always been too loud at its lowest volume setting with no acknowledgement from Sonos despite multiple posts here. The solution for Android users was to Disable Absolute Volume in Developer Options but Google has now removed this ability. Has the Sonos Ace Ultra fixed this issue?

I am so disappointed. I have never returned a Sonos product (Sonos user for 8 years), but I just returned the Ace Ultra. I had been on the sidelines with the original Ace, as I didn’t need another headphone and my original Beams would not work for a handover. But- the addition of this feature in the Ace Ultra that would allow me to listen to my turntable connected to a pair of Fives via line-in, and my two Beams, was just what I was looking for. Finally. I eagerly unpacked the headphones and followed the setup instructions, including linking to both Beams and my other compatible speakers- including my paired Fives (not Play Five). I was hoping things would just work. But they didn’t. For reference, in the same room I have a Beam (wi-fi enabled) connected to a Samsung TV and a turntable connected to the Fives via line-in. They are in close proximity due to the room layout. FYI, all software/firmware is up to date as was the Early Access app feature.I eagerly put a record on the turntabl

These are my personal opinions.The Ace Ultra is a definite upgrade over the original Ace with a few stipulations. The overall sound and some other features are improved; but not to a point that the original Ace is a throw-away. ANCBetter; however, I still prefer my Apple AirPods Pro 3. There’s a logical reason why I pick the Apple AirPods Pro 3…which is in-ear (Apple) vs over-the-ear (Ace Utlra). The former provides a tighter seal as one would expect. Finally, I wear glasses which works against the Ace Ultra providing the same tight seal as my AirPods Pro 3. That said, the average non-eye glass wearer should find the ANC on the Ace Ultra comparable to other high-end ANC headsets; if not slightly better.Transparency/Aware modesUnchanged.TV Audio SwapHandled in much the same manner as does the original Ace. So basically, un-remarkable.Spatial AudioReproduction is excellent and better than the original Ace. I used the scene in movie Sinners where music from past, present and future are me

There is a small issue with the ACE ULTRA I just received. It’s up to date to begin with (latest firmware).When I listen to music using USB C on my Mac, when I take off the headset to put on the table, the music does not stop. When I put it back on my head, the music is paused.Anyone experiencing the same issue?

I see a thread from two years ago regarding adding a mic mute feature for the Ace during phone/teams/zoom calls.Is this feature in the works? That's definitely a requirement for anyone taking or placing calls on the Ace or Ace Ultra.

I made a post about this about a month back when the pre-orders went live that my blue light discount was accepted but not applied and someone told me coupons were not normally added to pre-orders but I've tried it again these last couple of days now that the official release date has been reached and it seems there's still no discount to be had.... and as I've said previously I never had this issue before when purchasing the Arc Ultra ultimate set. Has anyone else managed to get a coupon to work?

Just unboxed my new ACE Ultra. Already they are so much better than the OG ones and I have not even played anything on them yet as they are just updating in the App. They are much more comfy on my ears as I am a glasses wearer and the colour is just lovely. They have a more premium feel too. I will update more once I start to use them.Oh and the zip on the case is much improved!

I am concerned about RF.  Can the WiFi radio on the ace ultra be turned off if not in use?  Same question for bluetooth when listening via usb c.  I want to know if either f both of these radios can be turned off to avoid RF.  This is a specific question for the Ace Ultra Headphones.  Thanks

Can the WiFi radio on the ace ultra be turned off if not in use?  

Does anyone know when the new sonos ace ultra are being shipped out, am i right in thinking the 29th or has anyone received there’s early kind regards 

I’m having an issue with my headphones when using them with my Sonos setup. The headphones initially connect and play audio normally, but after switching between different audio sources, the headphone connection sometimes drops and the audio stops. Reconnecting the headphones usually brings the audio back, but the problem can happen again after another source change.A few things I’ve noticed:Headphones work normally when first connected. The problem appears after changing the audio source. Audio may stop even though the Sonos system still appears connected. Reconnecting the headphones usually restores playback. The issue is intermittent rather than happening every time. Other Sonos playback continues normally when the headphones disconnect.I’ve tried restarting the headphones and reconnecting them, but I’m still seeing the same behavior occasionally. Has anyone experienced headphones disconnecting or losing audio specifically after switching sources on Sonos? I’d like to know whether t

Do ace headphones work in the same way as sonos speakers?

I would like to know if the Ace Sidetone will work Bluetooth/USBC/3.5mm and connected to a Win 11 PC or a current Mac (I do work on PCs). 

Will the new Sonos Ace Ultra headphone be just another room in the S2 app? Or does it require one of the compatible Sonos products?

So I’m really looking forward to the Ace Ultra but I wanted to know if anyone has managed to get any discount codes to work? When I purchased the Arc Ultra+2 x Era 500’s a few years back my 15% blue light coupon (In the UK) worked just fine, the Arc Ultra had been released a week prior to me ordering but I can’t seem to get the coupon to work with the Ace Ultra pre-order even though the code is accepted as being legit the price just doesn’t seem to change. I contacted customer support to query them about it but the guy didn’t really know why it was accepting the coupon but not adding it, mind you it did work on other products so maybe it’s because it’s a pre-order?

Can the new Sonos Ace Ultra be used at the same time as the Arc Ultra? I would like to be able to wear the headphones while watching TV with other people and be able to watch the show while not being distracted by conversations.

Jumped on it as soon as I got today's email announcement. Had to call in to get upgrade credit applied. Looking forward to impact on sound stage of whatever they're calling  "AI assist"

I would like to have 2 sonos ace headphones connected to my system when my wife and I watch a movie,  whilst my daughter is studying in the other room. I would like to know if that is possible before I purchase a second ace. I have a simple set up with my arc ultra to my TV and sub. I believe this was not possible a year ago when I got the system. Has this changed? Thank you for any feedback. 

Has anyone else noticed that the headphones sound bad when you turn off ANC? The EQ changes. I sometimes turn it off to make the battery last longer, but the sound eventually becomes unbearable.