Headphones

Get help with your Sonos Ace

  • 116 Topics
  • 823 Replies

116 Topics

AjTrek1
AjTrek1
posted in Headphones

Sonos Ace Charging

Just FYI…The Ace charges at about 5 watts and gradually drops as it reaches a full charge. The cable being used is Baseus  PD 100W USB-C to USB-C cable ($15.19) with a 128W GaN PD charger by Pxwaxpy ($28.95). Both products are on Amazon.  

2
AjTrek1
2 hours ago
J
jvasquez8Contributor I
asked in Headphones

SONOS Ace will not charge with Anker 100W and 67W Chargers

Hello,I travel quite a bit. I use Anker a couple of small Anker travel chargers (67W and 100W). I noticed over USB C they do not charge the SONOS Ace headphones. These chargers charger everything else (PCs, Tablets, iPhones, MacBooks, etc). I know they work with PD based on other devices that work fine with PD. For some odd reason they do not charge my Sonos Ace headphones over USB C. The USB A charges fine, yet slow.I’ve tried different cables and chargers. Hard reset the SONOS Ace Updated to latest software on the AceIs anyone else experiencing this issue?Is SONOS aware and going to do something? thanks.

5
N
4 hours ago
M
Mark DerrickContributor I
asked in Headphones

Sonos Ace - Static

Just had my new Ace delivered, and there seems to be a slightly varying static sound coming from the right headset.Anyone getting this too?  

50
P
13 hours ago
R
rsintTrending Lyricist I
asked in Headphones

Sonos Ace audio swap on android

Why is there no option to use the Sonos ace audio swap on android?This doesn't require any calibration or microphone. Why have you not added this to the app yet and more importantly when will you?The headset is great, but you have serious software issues.

32
D
14 hours ago
A
Andre17Contributor I
posted in Headphones

Sonos Ace - Mic issues with Slack

Hi everyone,Got my Ace headphones last week and really like them.A big issue I’m having is with the microphone, specifically with Slack (I don’t seem to have this issue with teams, google meets, phone calls, etc.).During slack calls, within a few minutes the Ace microphone seems to stop picking up audio. I’ve had several calls now where other people in the call suddenly stop being able to hear me. If I disconnect and reconnect to the call, that will usually buy me another few minutes before it happens all over again.I’ve checked all of my macbook audio/slack audio settings, and everything is how it should be.Wondering if anyone else has experienced this and/or found a way to fix it.

3
Corry P
19 hours ago
D
darksage94Enthusiast I
asked in Headphones

Is anyone experiencing sound cut outs during TV Swap with the Ace?

So I got the Ace yesterday and have been mostly happy, except for TV swap. It seems to have pretty significant, thought intermittent cutout.Is anyone else experiencing this or does anyone have solutions? It’s also like a digital snap/crackle that occurs intermittently.Love them otherwise, but these will have to be returned if there’s no fix. It’s too distracting and certainly not something I’d expect at this price point. Already tried removing swap and hard resetting ace.

1
P
19 hours ago
P
PharaoContributor I
asked in Headphones

Sonos Ace - TV Swap mini dropouts/distortians

Aloha to everyone, Short version: I'm still very happy with the Sonos Ace. Sound is good to very good, very comfortable, finally physical buttons again, for me as a “children in the house” person with a small apartment, the TV Swap feature is a revelation (for movies/series and - in reviews never mentioned - gaming). Killer feature! BUT: in TV Swap I keep experiencing slight mini dropouts in the sound or distortions (it feels like every 30-60 seconds). Can anyone confirm this? Could these be hardware problems, or will they be eliminated via updates? 

6
D
19 hours ago
J
jjboyceEnthusiast I
asked in Headphones

Sonos Ace - Buzzing / Static Noise and low volume HELP

Hi,  I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).  Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).  I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.  has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.  I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up. please if anyone else has this issue and it’s not my pair being faulty then let me know! 

164
Tezcatlipoca
1 day ago
D
dvdzContributor I
asked in Headphones

Bad audio ACE connected via bluetooth on PC with Windows 11

My ACE is recognized in Windows 11 via Bluetooth (after a while) but when I want to listen to some audio I just get some sparks of sound but no fluid audio. Also the microphone isn’t working properly. Is this only occurring with me or is this just a problem on my PC?Via cable with 3,2 jack sound is oke but the microphone doesn’t work at all.The update has no effect.What is the problem here?Have latest Windows 11 update installed.Tried ACE also on my iMac with bluetooth. No problems at all!

1
Corry P
1 day ago
M
MarkitosAvid Contributor I
asked in Headphones

sonos Ace volume

I thought they will update the issue with the volume , but still have to move volume up really high up till 80 at leat to hear properly that is when swapping over the arc 

0
M
2 days ago
G
GC3Prodigy I
posted in Headphones

Ace Software update 2.9.4.xxx

Sonos pushed this out to the headphones today but without release notes. Anybody tell a difference?

16
Goatmouf
2 days ago
J
jeff.underhillContributor I
posted in Headphones

Charging Ace from high power USB-C PD - can it brick your headphones?

Folks; I received my Sonos Ace headphones on Thursday June 6th, got them paired with my phone and laptop, swapped audio from my Sonos Arc (it worked some of the time). I’m traveling internationally and used the Ace headphones in the airport and on a 10+ hour flight without issue. Then charged them overnight with a USB-C PD charger (ChargeASAP Zeus) and this morning it appears the headphones are dead :-(They are capable of doing ‘something’ as the LED will turn solid blue, and it will turn off again. However theres no sound from the headphones (not even the turn on/off tones), they will not connect to any of the previously paired Bluetooth devices, they will not enter BT pairing mode, and they will not even factory reset. On occasion using a lower power charging cable I can bet a solid amber and solid green light as some indication of charging activity but other than that it’s a solid blue LED and they are non-functional.Unfortunately I didn’t bring along extra headphones on this trip a

5
J
2 days ago
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darksage94Enthusiast I
asked in Headphones

What type of power adapter/block should we be using for Sonos Ace?

Considering people are saying their units are bricked, has anyone determined what brand/watt works well with the Ace? I’m considering just returning them as soon as they arrive. Really think it’s insane that this is even an issue.

1
J
2 days ago
P
PlamkoooContributor I
asked in Headphones

sonos ace bad flat sound (not rich ) quality

I really was excited about the product, since the other products of sonos family are really great and all as far as audio quality. I'm not happy with the sound experience. ITS NOT ALL ABOUT NOISE CANCELATION,  YOU FORGOT THE AUDIO QUALITY. expected more. I had all the samsung buds, Sony over the ear and In ear, beats in ear buds ... and I wanted something to beat all of them as far as quality, richness of the sound, how more loud can they get, make me start jumping and dance and I put all my expectations on a first time headphones product of sonos. I had no problem updating from my phone. Happened fast. Less then 10 min . It would be nice to have a usb c adapter to that aux cable you put in the box!Android app and EQ need improvement, a lot . I LOVE MUSIC  , I LOVE RHYTHM,  I LOVE GETTING LOST IN MY MUSIC , I LOVE MESSING AROUND WITH MY EQ OF THE MUSIC , BE ABLE TO MAKE IT LOUDER and that's  not a way to achieve with Ace . Apologies, Sonos for the comment but .... Thank you!Edit add: w

11
I
2 days ago
S
SuperWeebleContributor I
asked in Headphones

Ace headphones not charging

Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try??? Thanks

65
Ken_Griffiths
2 days ago
S
StefloursContributor I
asked in Headphones

ACE with neckband

Hi, I would love to buy the new ACE to complete my Sonos collection but because wearing headset all day long for 1.5 years during Covid 19 I cannot stand a band over my head anymore. Did you think on making ACE as well with a neckband?

2
S
2 days ago
D
ddilbeckContributor I
asked in Headphones

Mute Microphone on ACE during Calls

Is there a way to mute the microphone during below calls?  Phone Call Teams Call Zoom Call  

11
Corry P
3 days ago
K
Kerbal's A GonnaContributor I
asked in Headphones

sonos ace PC bluetooth connectivity issue

Got myself the Ace recently, delightful headphones to own, but I've had nothing but trouble connecting to my PC. 7800x3d ASUS Prime B650M-A Wi-Fi II DDR5 if that helps.First and foremost, my phone (flip 5) pairs seamlessly. OOB and currently. On my computer, it detected it quickly but there was a tonne of drop-out, lag, and static. In attempting to resolve the issue I restarted my pc a few times and had to repair the headphones each time. Multi-point made no difference.They were working perfectly for 20 minutes, restarted my computer to test reconnecting again. Couldn't reconnect, couldn't remove, couldn't re-pair. Factory reset the headphones, fiddled with bluetooth drivers, deleted a few in the hidden tab, it connected again. Switched audio back to phone, same issue.Repeat steps, doesn't find headphones. Disable and re-enable bluetooth drivers, 404. Re-install drivers, 404. Currently moving onto slightly more nuclear options: windows repair, full power-down, re-install windows(keep f

4
N
3 days ago
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LekubAvid Contributor I
asked in Headphones

Sonos Ace and Beam Gen 2 Tv-Audio Swap - When?

Hi,When will Sonos release the required software update to enable Tv-Audio swap with Beam Gen 2?Thomas

7
jgatie
3 days ago
B
BezzerTrending Lyricist I
asked in Headphones

Sonos ACE wear detection

Wear detection is not working on my Headphones. Wear detection is turned on in the app. If i take the headphones off. Sound carry's on playing.

26
W
3 days ago
R
rowey93Contributor I
asked in Headphones

Sonos Ace won't update on the APP

Just got the new Sonos Ace…. works great, looks good, sounds amazing. Problem is the App shows that Sonos Aces needs an update and every time I attempt this it gets to 100% then fails to update. Fed up with pressing the “Try Again” button. Anyone else experiencing this issue.

11
A
3 days ago
U
UrisanContributor I
asked in Headphones

Noise cancellation button

Hi, After ACE latest firmware 2.9.3 update, the right button of noise cancellation mode stop functioning.Modify noise cancellation mode from the app still working. Anyone notice same issue?

0
U
3 days ago
D
DavidmeContributor I
asked in Headphones

Sonos Ace

I recently purchased a Sonos Ace headphone. I was very impressed with the look and the comfort when wearing them. They look premium and feel premium to me. Following the instructions from the app I updated them before use. All was good! I left the EQ at zero then played music from my phone (S24 Ultra). Now, at this point, I should mention that I listen to orchestral music, both classical and movie! The phone EQ and the music app EQ, were both switched off, so it was only the Sonos app EQ that was left on. I then played some music. I was expecting to be blown away with the sound and clarity, which I read about on 5 star reviews, and heard about from Sonos themselves. But what I got instead sounded tinny and distorted and it still does. What I want to know is: Are my headphones a faulty pair? Is this due to a software issue that can be corrected with an update? Is it a hardware problem? And finally, and most importantly, do others who have purchased the Sonos Ace have the same problem wi

0
D
3 days ago
M
Maurigno74Contributor I
asked in Headphones

Sonos Ace no sound on switching on/off and noise control

HelloJust bought the Sonos ace and I’m quite disappointed, there is no sound when I switch off and on and also when I press the noise control button; music play and all functions works but I still have this problem and Sonos assistance service at the moment is not able to help. anybody have the same problem and can help me? I’ve already tried to pair unpair reset and so on many times but nothing … problem still there

1
M
4 days ago
D
doubleosTrending Lyricist I
posted in Headphones

Feature request:: Sonos ace will be zoneplayer

Presently the announced Sonos Ace is missing the most important feature - the one that separates Sonos from other companies.  Sonos Ace as announce cannot work as a zone player.  I would have bought two.  Presently I have not interest.

1
K
4 days ago
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