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Get help with your Sonos Ace

  • 413 Topics
  • 2,306 Replies
413 Topics
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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

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Cesar MorqueContributor I
posted in Headphones
La App de Sonos no conecta con los Sonos Ace

Hola, he visto esta pregunta en un tema pasado y no ví que hubiera resolución y estoy teniendo el mismo inconveniente, voy ser muy claro para no dejar duda de lo que pasa, yo tenía enlazados mis audífonos Sonos Ace a un celular, los audífonos aparecían en la App de Sonos sin problema, ahora compré un celular nuevo, enlace los audífonos a ese celular nuevo y por Bluetooth todo bien, los audífonos se reconocen y se escuchan, el problema es cuando los quiero emparejar en mi nuevo celular a la App de Sonos, los audífonos simplemente no se detectan y si lo hacen no pasan de la pantalla que dice ”estamos preparando tus Sonos Ace”, ví que este problema se intentó resolver contestandole a una chica que simplemente no necesita la App para emparejarlos al nuevo celular, con el Bluetooth y el multipunto basta, pero eso es inaceptable, si te vas a cambiar de celular es obvio que quieres descargar la App y que los audífonos los puedas manejar desde ahí. Antes de que den una de estas opciones les qu

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Cg80Contributor I
asked in Headphones
phone calls on Sonos Ace

When the Sonos Ace are on and i receive a phone call (Android), no sound is played in the headphones. If I am listening to music, I can tell that I am receiving a call because the music stops but there is no sound in the headphones to alert me. What ma I missing? Thanks! 

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Airgetlam
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ProkeyContributor I
asked in Headphones
Headphones and the Arc Ultra sound bar?

Is it true that using your headphones with the arc ultrasound bar you cannot simultaneously listen through the sound bar?

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charlie85Contributor I
posted in Headphones
Sonos Ace - True Cinema - Soundbar Comparison

Has anybody tried the Sonos Ace (True Cinema functionality) via each the Sonos Ray, Beam and Arc?I’ve looked up the spec for each soundbar and can’t quite find the information I think would be necessary for gauging whether or not there would be any difference in the headphone listening experience, per soundbar, in True Cinema mode.For example, does the Arc have a superior means via which to measure/replicate room acoustics? Does the Arc have any other relevant superior elements in its specification (for example, quality of audio transmission via bluetooth, quality of atmos encoding to account for room acoustics) that mean the headphone listening experience (in True Cinema mode) would be any different compared to, for example, the Ray? If there is any difference, is it quite significant?And a final question: if one wanted to have a hybrid system with Ace headphones and, for example, a Sonos subwoofer (perhaps using ‘aware’ mode via the headphones, or - it one exists - some other Sonos p

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Acon7130Contributor I
posted in Headphones
Sonos Ace MacOS mic issue

Hi - I’ve seen a few posts from last year relating to the Sonos ace mic issues on video calls when using MacOS.I’m having the same problem- are there timelines on the fix?

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Airgetlam
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adhocsContributor I
posted in Headphones
using two sonos aces with soundbar ultra

With the latest updates using two Sonos ace with the ultra and transferring the sound bar profile to the two ace is now possible and working.Update quick app and firmwares!! Arnaud

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IsheeContributor I
asked in Headphones
sonos ace power button not working

This morning I tried to turn on my Sonos ace headphones and the power button does not work at all no response from it so I can't turn them on without plugging it in and then putting them on they work perfectly fine but the power button not working is kinda really not what I expected for 450 Euro's 

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Airgetlam
tschneider
tschneiderAvid Contributor III
asked in Headphones
Turntable >> Line-in >> Era 100 >> ??? >> Ace

As per the title I tried to get the audio from my turntable connected to an Era 100 over to the Ace but neither is the Ace even listed as a device to handover to nor can I handover from Era 100 to my Beam Gen2 and try to do a TV Swap? Am I doing something wrong or am I missing something?

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tschneider
tschneiderAvid Contributor III
asked in Headphones
TV Swap and Bluetooth

Can I use the TV Swap to move the audio from a Beam Gen2 to the Ace and at the same time use the Bluetooth microphone of the ACE connected to a PC?

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Larskrimi1106Contributor I
asked in Headphones
Sonos Ace headband loose part

So i got my Ace headset around January and have been absolute loving them, the ANC is super sweet and the sound too. about a month ago i slid my fingers across the headband and noticed there was a sharp bumb, still not sure what it is, as i dont really wanna take them apart. My question is, if this is reason to send them back, ive been very careful with them as its an expensive piece of electronic for me, and im afraid the sharp thing will eventually pierce the headband. 

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OzyezContributor I
asked in Headphones
Problems with calls

I have had a couple of SONOS ACE and they all have the same problem, the audio in the calls. When making calls people can't hear me in the best way, it's as if the microphones didn't work the right way. The problems that the people I talk to mention to me is that they hear interference or that my voice is too low. I thought that with the new update this problem would be solved but no. I recently connected my SONOS ACE through the USB - C cable to my iPhone and the surprise was that the audio problem in the calls was solved, the people I talk to can hear me very well. My question is do you know how to fix this problem with the wireless connection? Or do you know if SONOS is working on fixing this problem? Does the same thing happen to you?

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zadioContributor I
posted in Headphones
Sonos won't post my Ace review

Sonos sent me an email asking me to write a review of the Ace. I spent a couple hours writing out a thorough and thoughtful review with lots of feedback. They haven’t posted it, and at this point it’s clear they have no intention to. So their review section is cherrypicked reviews, and the average rating is willfully biased.

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WolfEnthusiast I
posted in Headphones
True Cinema - Muffled Dialogue

Hey - used Sonos Ace with my Arc Ultra 1st Gen to watch movies a lot and to date it’s been pretty good. Just done the firmware upgrade, switched on True Cinema and dialogue in action scenes in particular are really muffled. Even switching true cinema off doesn’t get me back to where I’ve been in the past. Anyone else finding the same?

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MilutinContributor I
asked in Headphones
true cinema missing from app

TrueCinema is missing in the app. I've succesfully updated the Beam(gen2) and the Ace but I still missing the TrueCinema  item on TV Swap menu.

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NimroodContributor I
asked in Headphones
Unable to connect new Sonos Ace to the Sonos app.

Hi, I just got a brand new pair of Sonos Ace headphones. Connected them via Bluetooth to my OnePlus 10 Pro, running OxygenOS 15. Then downloaded the Sonos app and tried adding the headphones to it. The app finds the headphones, tries to set them up, then when the screen displays "preparing the Sonos Ace" it interrupts and says it couldn't add the ace and to check the Bluetooth connection. I've tried resetting the app, resetting the Bluetooth connection. Nothing is helping. 

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Lloydy1521Contributor I
asked in Headphones
headpones can’t connect with Soundbar

Every time I go to use TV swap with my Sonos Ace headphones I have to do reboot my Sonos soundbar to get it to work.A couple days later I will go to watch a film and can’t connect again. There is an 8 step tutorial that I found on here that I know from heart that goes something like thisUnplug soundbar Turn of Ace Turn off Bluetooth  Close Sonos app Plug soundbar back in After sounbar has booted, open app Turn Bluetooth back on Turn on AceIt works every time but a couple of days later you’re doing the whole thing again, I never power off any of my soundbars and they can’t all be broken (I have 4 around the house)It just makes me think my whole system was a waste of money. Is anyone else experiencing this problem or has anyone heard of a more reliable system on the market where you can also connect headphones with Dolby Atmos please let me know Thanks

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Nate3DTrending Lyricist I
posted in Headphones
Sonos Ace Release Notes

Where are the Sonos Ace release notes? I keep getting firmware updates but no release notes in the app or the website from what I can tell. 

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928sandbergContributor I
posted in Headphones
Sonos Ace - Truecinema

Hi.2024:Coming later this year, Sonos’ all-new TrueCinema technology precisely maps your space then renders a complete surround sound system for a listening experience so realistic you’ll forget you’re wearing headphones.2025 April:Will it be released this year. Regards. M

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Airgetlam
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JRMSEOUI12Contributor I
posted in Headphones
2 Ace to 1 Arc Ultra

When will I be able to connect two Sonos Ace to one Sonos Arc Ultra?!?

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Airgetlam
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MrSpongeHeadContributor I
asked in Headphones
Sonos app / Sonos Ace - Noise Control

Hi, Has anyone noticed there appears to be a bug with the Sonos app / Sonos Ace Noise Control functionality?  Selecting the noise control options with the Sonos app on Android does not change the mode on my Sonos Ace headphones.  The function can be changed directly on the headphones and reflects in the app when it changes, but it cannot be changed from within the app itself.

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hgswddContributor I
asked in Headphones
ace cannot remember volume setting

Hi, I just got my ace and I like it. But it has a small problem: it cannot remember the volume setting. Each time I turn on it and connect to my iPhone it will go back to 50% volume, not matter the level in the last use. My comfortable volume is 30% so I need to adjust it each time I use it.Do anyone know how to fix it? Thx.

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Airgetlam
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CataContributor I
asked in Headphones
Sonos ace volume is too high at minimum

Hi everyone, I just got sonos ace. I wanted to listen to quiet music in bed and realised they are too loud in the minimum volume setting.I have an IPhone and use Spotify for streaming, and couldn’t find any solution in my phone’s software. As I just bought them I updated them already, and it didn’t help. 

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LoshkaiContributor II
asked in Headphones
Sonos Ace Headphones and the 3.5mm to USB-C Cable Issue

Have seen lots of comments on this. Purchase the Sonos Ace headphones for my wife last week at the airport, and when plugged in to watch a movie, the sound is barely heard. This is using the USB C to 3.5mm cable.  Good to know the issue isn’t isolated to me but not good to hear it might be a broader issue. Has a resolution been identified?  Thinking it will be easier just to get a refund and buy the Sony WX5’s as this is what I use and there has been no issues. Main reason I purchased the Sonos Ace was because the Sony WX5’s don’t bluetooth well to the Sonos Arc on my TV and Sonos advised there is a known issue with LG, so best to the buy the Sonos Ace headphones. Go figure...

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OmarFahimContributor I
asked in Headphones
Sonos Ace microphone with online calls

Hello, I cannot use my Sonos Ace microphone on online calls (Google meets, Microsoft teams...) when I choose the stereo sound output (which is the sound quality I prefer because the Hand-Free AG audio is not good), only my laptops audio is possible to use. I could use both audio output and headsets microphone on my previous Airpods pro, so i don’t understand why i cannot use them on my Sonos Ace.

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