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Get help with your Sonos Ace

283 Topics
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283 Topics

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UndercoverSnoopContributor I

asked in Headphones

2 sonos ace with 2 ultra soundbars

I’m thinking of buying 2 Ace headphones and i have 2 ultra soundbars at home. One in the basement and one in the living room. Will there be any interference of sound if both are on at the same time? Is this connection (ace to ultra) Wifi or bluetooth? Thanks

161

3 hours ago

Cesar SancheZContributor I

asked in Headphones

Sonos ace wear detection

I Bought today my sonos ace and it is not working wear detection. Really dissapointing should be easy and straightforward as its competitors.What should I do?. Settings seems ok allowing werar detection and play/pause is activated. Really frustrating first day and already with issues.

31316

7 hours ago

82YOptionContributor I

asked in Headphones

Two Sonos Ace headsets at the same time with one Arc soundbar feed

Hi, I’m interested in the Sonos Ace Headsets but want to make sure I can connect two of them at the same time so my better half and I can watch TV without disturbing the rest of the family? If the answer to my question is a yes, I’ll be placing an order immediately if not I’ll have to wait until that feature becomes available.Thanks!

312

1 day ago

mdkrebs11Avid Contributor I

asked in Headphones

TV Swap Thud Sound

Got the Sonos Ace when it came out. Was able to connect fine to my Arc and eventually my two Beams (Gen 1) in various rooms when they updated the software. Haven’t used my headset in a while and just tried TV Swap and it won’t work. Every time I press the connect button and it makes the searching tone, it just plays a thud sound and reconnects to Bluetooth. I updated to the most recent software. I factory reset the headphones and added them back to my account. Still no luck. Anyone else having this issue and know a fix? Continue to be disappointed with the new and improved Sonos. Had their system for over a decade and it was simply bulletproof. For the last year it’s been nothing but connection and software issues all the time. Amazing they could screw up such a good thing.

232

1 day ago

Clarkdb2Contributor I

asked in Headphones

SONOS ACE

When connecting the headphones to the TV will the TV still play through my other Sonos speakers? My wife is hard of hearing and want to her use the headphones while we are both watching TV

262

2 days ago

AlconicContributor I

asked in Headphones

Microphone volume reduced with Ace Version 3.1.4

I’ve had the Ace headphones since the day it came out and have not really experienced any problems.Ever since version 3.1.4 i’ve been having issues with the Microphone Volume. While using video conferencing software my microphone volume significantly drops and people on the other end are not able to hear me. It’s also erratic, sometimes I can be on a call for 30 seconds and it immediately drops out, other times I can be on multiple calls and it only drops out after 5 minutes. I’ve factory reset the headphones, which makes it work for a few calls - but then it immediately starts reducing the volume again. Its almost as though the background noise filter is picking up my voice and trying to cancel it out.It’s gotten so bad that I cannot use the mic on the headphones anymore and I have to use my laptop or webcamera microphone. Is this a known issue, and do we know when this will be rectified?I’m using a Mac

803

2 days ago

pmpsfContributor I

asked in Headphones

Charging bricks - SONOS Ace

Since the Sonos Ace doesn’t come with an included power brick, can I use the apple 20W charger to charge the headphone’s battery? I see that the recommended wattage is 15W, but I don’t have any brick with those specifications. Are the headphones able to manage power by themselves using the provided USB-C cable?

361

3 days ago

CiucContributor I

asked in Headphones

Ace does't work with Beam 2 on swap

Hi,I Can't find the button for swap between Ace headphones and Beam 2. S2 and Ace are updated...

341

8 days ago

GC3Headliner I

posted in Headphones

Ace TrueCinema or Arc Ultra...

Given the unexplained delay in rolling out TrueCinema capabilities on the Ace, the genius marketing gurus at Sonos better not make me have to buy Arc Ultra to get the promised TrueCinema functionality.Just saying...nothing would surprise me.

Compatible wireless headphones.

I’m looking to get a set of Bluetooth headphones. I can’t justify buying the new Sonos ones so my question is are all Bluetooth’ phones compatible with my Sonos system which consists of , Beam,Port,Mini Woofer and two One SL surround speakers?Thanks in advance.

24822

9 days ago

LacosContributor I

asked in Headphones

Wired USB-C to USB-C connection - do microphone and ANC work?

Hello everyone, I am very interested in the Sonos ACE headphones. However, I probably have a different use case than many of you here. I only want to use Bluetooth very rarely (e.g. when traveling).I'm looking for headphones that I can use wired most of the time in the office. So I have a few questions and would really appreciate your feedback: 1. My understanding is that Bluetooth is completely switched off when I use the headphones with the USB-C to USB-C cable. Is that correct? That would be perfect for me!2. can I also use the wired microphone for Teams Calls (on my Macbook)? Does that work?3. does the ANC also work if I have connected the headphones via USB-C to USB-C cable? Thank you very much for your answers!

824

11 days ago

Rap AContributor I

asked in Headphones

Sonos Ace to produce sound and get the mic to work on Windows 11?

Do you know how to fix my Sonos Ace to produce sound and get the mic to work on Windows 11? I’ve tried all the steps you could think of, but nothing has worked. I‘ve been uninstalling and reinstalling the hardware devices. Help! TIA!

382

11 days ago

SerCafContributor I

asked in Headphones

Sonos Ace minimum volume

Good morning. Sonos Ace, minimum volume is too high. Is there a way to lower it more? Thanks

411

12 days ago

andy.eakinContributor II

asked in Headphones

Sonos Ace case

Bought the Sonos Ace headphones as soon as they were available.The protective travel case has had a tricky zip on it from the day I got it, but finally today it has jammed completely.Do Sonos replace these under warranty? Seems like a poorly designed zip. Or did I just have bad luck with the one on the case I got?

1542

12 days ago

titanzxContributor I

asked in Headphones

Sonos Ace audio delay via bluetooth

I’m experiencing an issue with the Sonos Ace where there is an audio delay when watching live streams or playing games when connected via Bluetooth. Has anyone else encountered this issue? Will there be a firmware update in the future?

261

12 days ago

CleffyHeftContributor II

posted in Headphones

Feature Request: Sonos Ace Parametric EQ

Hi, Can we get a parametric EQ for the Sonos Ace through an update? The current bass and treble sliders aren’t doing enough for me.

2034

12 days ago

fshealyContributor I

asked in Headphones

Can you connect two Ace headsets to Arc soundbar?

Can you simultaneously connect two Ace headsets to soundbar for audio play? Secondly, can you connect one ACE headset and still have audio play over the Arc soundbar?

492

13 days ago

SL33Contributor I

posted in Headphones

Sonos Ace headphones metal finish flaking into glitter pieces

I own a pair of Black Sonos Ace headphones from new. I’ve noticed the metal finish of the stems is now flaking off, so I get glitter debris coming off the headphones. has anyone else had this issue, and if so how was it resolved?

21517

13 days ago

Kavadarci1Contributor I

posted in Headphones

sonos ace fake

Hi,someone is selling unopened box ace as they got them as a gift. How do I make sure these are not fakes?is there a way? thank you

bcomTomContributor I

Before I audition Ace, how do I listen to Atmos or lossless with my iPhone? Sorry, it’s not clear to me from the promo lit. Thanks,Tom

991

13 days ago

marcsp2675Contributor I

posted in Headphones

Ace connectivity issue with PC

I am having a problem with my Ace Headphones to connecting properly with my new PC. They cut out and can’t keep a connection. I have updated all of the drivers on the PC and have uninstalled the Ace from the PC. Even did a factory reset on the headphones. These work perfectly on both my MacBooks and my iPhone. I am new to PC … but Sonos headphones should work with Windows, right? Can someone help a Mac guy with a PC problem?

151

15 days ago

EvidenceB4LContributor I

posted in Headphones

Sonos Ace - Blue light to be hidden ?

Hi all,Is there any plan for a function to disable the blue light that shows it is on. I could find it quite disturbing in the dark or in the plane when everyone is sleeping.Think of neighbors and others is unusual .. but yes I do care :)

563

19 days ago

evilpeteContributor II

posted in Headphones

Feature Request: Sonos Ace Airplay

To be a competitor in the apple-domain - please support Airplay. This would bring the headphones to a whole new level when living the Apple dream.

571

20 days ago

TNetworksContributor I

asked in Headphones

Future Sonos Ace updates / features

Is there any plan to be able to use the Sonos Ace headphones with the Arc at the same time? I have a few older clients who want to be able to use headphones at a certain volume due to hearing impairment, but their partner would like to still hear from the sound from the Sonos Arc at normal levels

3597

20 days ago

Dexterton123Contributor I

asked in Headphones

Why is my sonos ace light not showing when its connected

Hi there, everytime I turn on my sonos ace, usually there is a blue light which allows me to know that it is on. However, these past few days, when I turn on my headphone, the light just blink blue once and it does not stay there. This makes it difficult for me to know whether my headphone is on or off. if you guys have any solutions, please let me know. Thank you

737

21 days ago

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