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Get help with your Sonos Ace

  • 383 Topics
  • 2,176 Replies

Popular content (3)

  • Sonos Ace Headphones: First Impressions and Comparison to Apple AirPods Max

    Discussion by
    AjTrek1
    AjTrek1

  • Using two Ace headseats at the same time with Arc Soundbar

    Question by
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    AstroPilot

  • Hi-Res audio with wired input on Sonos Ace

    Question by
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    koveraasen
383 Topics
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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace? I get the following error message when trying to Swap “Sonos couldn't complete swap” Thanks Ross

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RawrvikContributor I
asked in Headphones
Sonos ace ANC pop sounds and hinge clicks? Is this normal?

Hi! Recently picked up the sonos ace and I’ve noticed some flaws….A really cool feature of the sonos ace ANC is how it turns off in low noise environments to reduce white noise. This is a great feature I think because I hate the white noise. However when the ANC kicks in, it sometimes makes a “pop” sound that can get a bit annoying. Is this normal for the headset? I notice it the most when I’m on my PC clicking the mouse, Also I’ve noticed a fair amount of clicking/poping sounds when moving around, the noises come from the hinge system as when I press on the headband the noises disappear. Very noticeable when running on a thread mil. Is this normal too? Both these issues are identical on both ears, which makes me think that it’s normal, just want to check if others have experienced the same :)Thanks for reading.

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onthelistbabyTrending Lyricist I
posted in Headphones
Ace Needs Swap Button On Device

Why can’t we swap using a button on the headphones? It is an inconvenience to go find my phone, scroll to the Sonos app, wait for it to open and load, select the headphones, then push the swap button. Ridiculous. This is all not to mention that it is absurd that they created these and you can’t listen to them at the same time the Arc is playing. They should integrate into the Sonos WiFi Network and sync audio like any other Sonos device. We don’t need just another Bluetooth headphone device that looks like AirPod Max

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Don B.Contributor I
posted in Headphones
Need to hear TV Sound (Ultra Arc) simultaneously with Sonos Ace Headphones, please.

My wife likes to watch TV at a much lower volume than I do. Due to my hearing loss, I bought the Sonos Ace headphones so that I can watch TV at a higher volume with her while using the Sonos Arc Ultra. Before purchasing Ace headphones, I asked my dealer this specific question. The tech responded positively saying that both the Ace and the Arc Ultra can simultaneously play the TV sound. After installing the Ace headphones, my dealer verified that Ace & Ultra Arc will not play sound at the same time. This is the main reason I bought the Sonos Ace headphones. I also bought a Move 2 wireless speaker. The Move 2 has the ability to play simultaneously with any sound group (Port, Ultra Arc etc.). It would seem that the same simultaneous capability of the Move 2 could be applied to Ace Headphones as well. Looking forward to a quick feature update from Sonos on this issue so I can begin using my Ace Headphones as intended. Thank you!

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Dado65Contributor I
asked in Headphones
sonos ace swap with arc ultra doesn't work

My sonos ace swap with sonos arc ultra doesn’t work.I’ve tried several time to uninstall and configure it using the app, but it doesn’t work!!!Anyone can help me?

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AjTrek1
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Acon7130Contributor I
posted in Headphones
Sonos Ace MacOS mic issue

Hi - I’ve seen a few posts from last year relating to the Sonos ace mic issues on video calls when using MacOS. I’m having the same problem- are there timelines on the fix?

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Airgetlam
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CrimsonContributor I
posted in Headphones
sonos Ace headphones

Have just bought the Sonos Ace headphones .Been wanting them for ages but delayed my purchase,because of the App disaster .Now I've got them I'm very disappointed.So much talk for the last few years ,that my brain has got it all wrong .I thought the idea was to connect to your wireless system .You could then continue to listen ,whilst on the move ,in your home .The plus purchase ,they are well made,very comfortable,connect via blue tooth. But you've missed sales, in turning your back on your expensive Sonos system.what a big flaw in introducing headphones without that extra offering . Wake up Sonos ,listen to your customers.Alarm bells are ringing in the streaming box .I will have to take a closer and more attentive approach in what I experienced so far

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Sleepylender360Contributor I
asked in Headphones
Sonos Ace setting to disable play/pause/volume control beeps

Is there any plans for a Sonos Ace setting to disable play/pause/volume control beeps? It seems like a good idea based on the comments made in a bunch of reviews and some of the posts in this forum. Aside from a house full of Sonos equipment I’m an Apple user in general. I feel like this is the kind of detail that wouldn’t be overlooked by them. Loving the headphones in general, as someone who got tired of waiting for proper APM 2’s. I think just this setting to disable beeps and the whole lower volume level playing issue and they’re pretty much perfect. I know you can do it Sonos! 🙌🏻

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Sotiris C.
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ace24Contributor I
posted in Headphones
More precise low volume control | Sonos Ace

The Ace have a markedly better sound profile that my AirPods Max (AM); however the precision of the AM’s volume control, especially at the lowest volumes, is peerless. It is quite granular and decreases to the point of barely hearing sound. This allows me to read, write, reflect, or sleep without intrusion. The lowest volume level on the Ace headphones is far too intrusive for the quiet enjoyment of one's music during said activities, which is a real shame (and perhaps not a priority for Sonos given the recent app debacle). I wear ANC monitors to shut out not create distractions, so it pains me to say that I may end up returning these despite my deep appreciation of their sound profile. I would note that other OEMs (eg, Bose QC Ultra earphones and earbuds) have the same issue, but I expect better from a more expensive product. This feedback relates specifically to my use of the Ace headphones with my iPhone and iPad. I received and updated my Ace headphones today, which means that for

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aqvdoContributor I
posted in Headphones
Sonos Ace - Volume issues when connecting via USB-C

When connecting headphones via usb-c to my iPhone with usb-c I notice that the volume is a little lower than usual, even at the same levels as I usually use via bluetooth. When I open the Sonos app, and see the status of the headphones, I notice that the volume level of the headphones in the Sonos app is 2, and when I even try to raise it by sliding manually, the volume goes up to too high levels just by going up only one or two volume levels. The volume control of the device, ie with the iPhone buttons I understand that it is an independent control and therefore does not affect the volume displayed in the Sonos app. How would I go about listening through the usb-c cable to enjoy lossless audio without dying in the attempt or going deaf. It is super dangerous that the sound volume makes such drastic jumps and that the control is not consistent between the app and the volume of the device.

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PlatobobContributor I
posted in Headphones
Ace control notification volume is too loud

Controls' volume is absurdly loud on sonos ace headphones, e.g. volume up/down, pause/resume, switching noise modes. I was very surprised that control notification sounds do not scale with the volume, and stay very loud at all times. Is there any way to either scale or lower them?

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Nate3DTrending Lyricist I
posted in Headphones
Sonos Ace Release Notes

Where are the Sonos Ace release notes? I keep getting firmware updates but no release notes in the app or the website from what I can tell.

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TharoonContributor I
asked in Headphones
Volume Control Chimes

I noticed that whenever I use the controls on the Sonos Ace, whether it be toggling between the different ANC modes or simply just lowering the volume, the sound cues it makes are quite noticeable and very loud which gets very annoying after a while, especially those with sensitive ears. Also I like listening to music as low volumes due to my tinnitus, but the Sonos Ace doesn’t go low enough compared to other headphones like the AirPods Max. It would be really cool if some of these small features can be implemented, I know its not a major change, but it feels like a quality of life update. Thanks for reading!

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Sotiris C.
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NimroodContributor I
asked in Headphones
Unable to connect new Sonos Ace to the Sonos app.

Hi, I just got a brand new pair of Sonos Ace headphones. Connected them via Bluetooth to my OnePlus 10 Pro, running OxygenOS 15. Then downloaded the Sonos app and tried adding the headphones to it. The app finds the headphones, tries to set them up, then when the screen displays "preparing the Sonos Ace" it interrupts and says it couldn't add the ace and to check the Bluetooth connection. I've tried resetting the app, resetting the Bluetooth connection. Nothing is helping.

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Airgetlam
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OmarFahimContributor I
asked in Headphones
Sonos Ace microphone with online calls

Hello, I cannot use my Sonos Ace microphone on online calls (Google meets, Microsoft teams...) when I choose the stereo sound output (which is the sound quality I prefer because the Hand-Free AG audio is not good), only my laptops audio is possible to use. I could use both audio output and headsets microphone on my previous Airpods pro, so i don’t understand why i cannot use them on my Sonos Ace.

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HeathsideboyAvid Contributor I
asked in Headphones
Can someone please tell me how I edit a post I have already posted on these forums?

It is okay I found it.

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TharoonContributor I
posted in Headphones
Sonos EQ Settings

Will there be further improvements to the EQ settings of the Sonos Ace? Perhaps more customization including bass and treble? Also will there be any on headphone dolby atmospheres/Spatial Audio like the AirPods Max?

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BRET75Contributor I
posted in Headphones
connection impossible entre le casque et la TV

Depuis peu je n arrive plus à écouter la tv avec mon casque sonos ace alors que tous les autres services marchent j'ai presque tout essayer sans succès jusqu'à maintenant Merci par avance pour votre aide

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Airgetlam
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HeathsideboyAvid Contributor I
asked in Headphones
How do you listen to Sonos through headphones?

If I plug my headphones into my PC, I can hear music coming through my music library. However, the songs from my music library transferred to Sonos only played through my speakers. I want to know how I can listen to my Sonos tunes through headphones on my Sonos app. Do I have to purchase special headphones for this purpose? I already have a set of wired Sennheiser earbud headphones that plug directly into the 3.5 mm jack connection on my PC. Will these not work when listening to Sonos tracks? I have 2 rooms that have Sonos equipment in them. However, it is only one room. I want to use headphones for. In that room, I Have a Sonos Bar, 2 Sonos Play Ones and a Sonos Sub. When playing a Sonos list with the cross-fade on, each track will mingle into the next track with no pausing between the previous tracks, stopping first. Is there a way I can listen to Sonos through headphones and listen to a Sonos list with the cross-fade on? If so, how can I make this happen? I should point out I am dis

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928sandbergContributor I
posted in Headphones
Sonos Ace - Truecinema

Hi. 2024: Coming later this year, Sonos’ all-new TrueCinema technology precisely maps your space then renders a complete surround sound system for a listening experience so realistic you’ll forget you’re wearing headphones. 2025 April: Will it be released this year. Regards. M

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craigskiHeadliner I
asked in Headphones
How does Sonos Ace Multipoint work?

A feature of the Sonos Ace is “Multipoint”, when I enable this in the App, it says “Connect 2 Bluetooth devices and easily switch between them” I have connected two devices, mobile phone and BT transmitter. I can’t find a way to switch between them? Is there a secret button press or similar that I don’t know about?

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OzRobTrending Lyricist I
posted in Headphones
Sonos Ace Headphones not enough Volume when using TV Mode

After buying a Sonos system & upgrading my soundbar to a Arc Ultra I found restrictions with being able to use my Bose headphones with my LG Tv, due to hdmi setting on the tv defaulting back to the Sonos hdmi arc output, I did find a work around but this isn’t how a system that you paid high dollars for that should work flawlessly with all your devices. After contacting both Sonos & LG Electronics I had no joy, they both palmed me off to each other to rectify the problem. I bit the bullet & thinking buying the Sonos Ace will be completely compatible, they will be happy as they have made a sale, I would have a flawlessly working set of headphones that works without any problems. Alas, I was wrong, the volume when listening to the TV is way too low, I’m hard of hearing, I wear hearing aids, I wanted the headphones to work equally as my Bose, JBL headphones in volume, unfortunately there’s no setting that allows you to raise the volume, so I just shelled out a large chunk of cash only to

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Presto84Contributor I
posted in Headphones
Sonos Ace - connected to iPhone but no sound

My Sonos Ace (Headphones) are connected to my iPhone, but I'm not getting any sound. They show as connected, and I’ve updated them in the Sonos app and tried disconnecting and reconnecting several times. However, they work fine when connected to my laptop for Teams calls. Does anyone have any suggestions? Could it be related to the latest Apple update?

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Taylord1Avid Contributor II
asked in Headphones
Casque bluetooth autre que ARC avec système SONOS

Bonjour, Est-co possible d’utiliser un casque bluetooth autre que Sonos Ace afin de l’intégrer à Sonos. J’ai un adaptateur bluetooth Lavales ML302 capable de travailler en RX ou TX. Comment l’utiliser pour coupler mon casque bluetooth à Sonos, si c’est possible. Merci de vos réponses. Moderator Edit - Translation by Google: Hello, Is it possible to use Bluetooth headphones other than Sonos Ace to integrate them with Sonos? I have a Lavales ML302 Bluetooth adapter capable of working in RX or TX. How can I use it to pair my Bluetooth headphones with Sonos, if possible? Thank you for your answers.

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JRMSEOUI12Contributor I
posted in Headphones
Ace

When will I be able to connect two Sonos Ace to one Sonos Arc Ultra?!?

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