Headphones

Get help with your Sonos Ace

  • 171 Topics
  • 1,091 Replies

171 Topics

R
Rollep10Contributor I
asked in Headphones

Sonos Ace bluetooth problem

Is there any soulotion when your computer cant find Sonos ace with bluetooth, YES ace are in paring mode and on, YES ace headphones are close to the computer.My all other Sonos products are working fine withe my computer, but now my ace is working just with the cabel so it´s sry to go back on monday and change to other brand.

10
buzz
3 hours ago
B
bjason78Contributor I
asked in Headphones

No sound on right side of headphones

Is anyone else having issues with no sound coming from one side of their headphones. I have only had these for less then 3 weeks and I have tried everything and I cannot get sound to play out of the right side of the headphones.

6
A
13 hours ago
A
Andre17Contributor I
posted in Headphones

Sonos Ace - Mic issues with Slack

Hi everyone,Got my Ace headphones last week and really like them.A big issue I’m having is with the microphone, specifically with Slack (I don’t seem to have this issue with teams, google meets, phone calls, etc.).During slack calls, within a few minutes the Ace microphone seems to stop picking up audio. I’ve had several calls now where other people in the call suddenly stop being able to hear me. If I disconnect and reconnect to the call, that will usually buy me another few minutes before it happens all over again.I’ve checked all of my macbook audio/slack audio settings, and everything is how it should be.Wondering if anyone else has experienced this and/or found a way to fix it.

22
Corry P
16 hours ago
R
rsintEnthusiast I
asked in Headphones

Sonos Ace audio swap on android

Why is there no option to use the Sonos ace audio swap on android?This doesn't require any calibration or microphone. Why have you not added this to the app yet and more importantly when will you?The headset is great, but you have serious software issues.

38
W
18 hours ago
RoyWellsTX
RoyWellsTXContributor I
asked in Headphones

Pairing ACE with ARC

So first off Sonos really needs to be better at their advertising. Whoever is in charge is either very unexperienced or just trying to trick people into buying a new product. This “Pair” clearly says you can Share the home theater experience with someone. How in the world can you share 1 pair of headphones? Their “chat” persons are just as bad. I was assured my existing setup would work with the ACE headphones. I get them and they do not work. I am told the were never meant to work with the Beam. So we had to buy an ARC. Ok, time for an upgrade, $1600 for a set of head phones to work with your home entertainment system seems a bit steep, but I really wanted to keep the Sonos ecosystem going. I told the rep I wanted to use both headsets, I told them we had a hearing impaired family ,ember that would need to listen via headphones while the rest could listen normally. So I seen the $$ and the new ARC arrives. Guess what? Yeah, I was lied to AGAIN. Apparently the ARC cannot do 2 headsets a

1
M
19 hours ago
S
Scott CampbellContributor I
asked in Headphones

Help Needed: Sonos Ace Headphones and the 3.5mm to USB-C Cable Issue

Hi everyone,I’ve been attempting to use the longer 3.5mm to USB-C cable, which is the one supplied for audio, with my Sonos Ace headphones. However, it doesn’t work for audio transmission with my DAP. The short USB-C to USB-C cable, meant for charging, is the one that successfully transmits audio. Has anyone else had this issue?

8
C
1 day ago
T
thatsrajanContributor I
posted in Headphones

Sonos Ace scuff marks

I am located in Sydney, Australia, and it’s nearly impossible to get support here, so I’m reaching out for help. My ACE device is less than three months old, and there are what appear to be palm print marks on the exterior case that cannot be wiped off. Has anyone else experienced this issue? I’m really upset that such an expensive purchase has such poor build quality.  

1
E
1 day ago
C
Crw1Contributor I
posted in Headphones

Never order direct from Sonos

I ordered the Ace head phone over 400$ since the 19th of July 2024 it is now the 25 and the tracking says it still has not been picked up by shipper. I bought them beliving I would receive them before my vacation 28th. Customer service is in the Phillipines, what a nightmare..never ordering direct from Sonos again.

0
C
1 day ago
P
PopperiContributor I
asked in Headphones

Ace volume way too High

Hello, I very recently purchased Sonos Ace headphones. However, i’ve found that the volume is constantly too loud when listening to music. Music that I used to sleep to now averages 65-70 db at the lowest I can get it, and using the headphones is unbearable at times. It is relevant that I use an Iphone and apple music.I have tried:• Turning my phone volume down to the lowest possible amount without it cutting out.• Using the Sonos app’s inbuilt equalizer• Trying to use Apple Music’s inbuilt equalizer. Which only has customization on mac.• Using Other equalizer apps. Which don't work due to Apple music’s DRM protections.I know that the volume isn’t high enough to be damaging. But I would really appreciate any ideas on how to further decrease the volume. I find myself wanting to return the headphones only a few days after getting them even though I like everything else about them. Thank you for reading!edit: I also want to add that the high volume is an issue for most media on my device.

2
P
1 day ago
B
Bruno123Contributor I
asked in Headphones

compatible

When will the beam 2 be compatible with the ace sound system?

1
Gabriel Z
1 day ago
M
MangoegoContributor I
asked in Headphones

ACE treble issues

Hi, I received my pair of ACE yesterday and have noticed a crackling sound that follows the rhythm of the music when playing at high volume. Compared to my Bose Quiet Comfort, which can handle the same music and volume without any problems, is there something wrong with the ACE or do they have a volume limitation? I tested and discovered that it has to do with the treble settings. Lowering it makes the problem disappear, but at the same time, it loses the same crispness in the sound.Is anyone else experiencing the same issue?

11
Ken_Griffiths
1 day ago
O
Olaf ZContributor I
asked in Headphones

My Sonos Ace is not found by my Samsung TV and cannot connect through bluetooth?

My Sonos Ace is not found by my Samsung TV and cannot connect through bluetooth? What am I missing?

1
Craig L
1 day ago
L
Lexib6Contributor I
asked in Headphones

No sound when Sonos Ace power on/off

Before I updated the Sonos Ace headphones when I first received them, there was a sound indicating they were on or off when holding the power button. But since I updated, I don’t hear any sound making it hard to know if the headphones are on or off. I have to open the Sonos app to see if the device is connected which is a bit annoying. Anyone else experiencing this issue?

7
P
2 days ago
A
AlconicContributor I
asked in Headphones

Sonos Ace not powering-off after removal from head

One item that I really appreciated with my Bose QuietComfort Headsets is auto power off.. I had it set for 2 or 3 hours so that if I take my headset off on my desk, forget to power it off - it wont be on all night and then its dead (or close to dead) in the AM.Bose had figured out how to detect that there were no sound or activity coming from the connected device, and would power off automatically.. If I was actually using the head phones for 2 or 3 hours straight - it wouldnt automatically turn off.Really miss that feature and could have used it earlier this week.

12
Corry P
2 days ago
S
scottdwinterTrending Lyricist I
posted in Headphones

Why I Returned Ace and Kept Max

If you're in the market for over-the-ear headphones and are an Apple user, you may be torn between the AirPods Max and Sonos Ace. As a devoted Sonos fan, I was excited to try out the Ace after losing my AirPods Pro. While the sound quality was impressive, I was disappointed to discover that the Ace did not work with the Sonos controller, which was a major selling point for me. Additionally, the inability to mute/unmute Teams from the headset proved frustrating. When I used the Ace as a headset with my phone, I realized just how dependent I am on the "Hey Siri" command and missed having Siri read off text messages.In comparison, the AirPods Max provided the seamless integration into the Apple ecosystem that I was missing with the Ace. While the sound quality was comparable, the Max's ability to work perfectly with other Apple products, including Siri and Apple TV, was a game-changer.Both headphones have their advantages and disadvantages. The Ace is lighter and comes with a great case,

1
C
3 days ago
A
amitaibarContributor I
asked in Headphones

Sonos ACE low volume when connected to android phone using usb c

Hi,I just got the new Sonos ACE.I connected them to my SGS23 to hear loosless audio but the volume is to low.On my laptop the volume is great using the same cable.I believe the issue is with the drivers.How to solve it? 

20
T
4 days ago
K
Kirk richContributor I
asked in Headphones

Ace headphones

When can I connect my beam and headphones 

2
K
4 days ago
Y
YotaTechContributor I
asked in Headphones

Sonos Ace Volume does not get loud enough when playing through Arc or iphone?

No matter what I do the volume on the Ace is underwhelming.  I just want the ability to turn it up a little louder when listening to movies or music.  This seems to be consistent with any device played through them.    

0
Y
5 days ago
S
SuperWeebleContributor I
asked in Headphones

Ace headphones not charging

Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try??? Thanks

99
D
5 days ago
B
Bach2BeatlesContributor I
asked in Headphones

I'm really interesting in the Sonos Ace Headphones, but....

As the title says, I’m interested in them as an alternative to the Apple Headphones which are too much for headphones that are several years old.But for headphones, I want to listen to them before I’d consider paying for them.   Is it sold at retail so I can try without buying them?

2
B
7 days ago
M
mfriedrichContributor I
asked in Headphones

Do Sonos headphones work with Microsoft Teams?

Hello Sonos TeamDo Sonos headphones work with Microsoft Teams?Are Sonos headphones certified by Microsoft Teams?Thanks and best RegardsMatthias

13
D
7 days ago
E
Eric T.Contributor I
asked in Headphones

Ace, TV and phone

Dear All, Here's my issue: * After the initial setup of my newly purchased Ace set, which involved Bluetooth connecting it to my Android phone, I also Bluetooth connected the Ace set to my trusted TV. * I started listening to the TV, and was suddenly interrupted by a call which came through my Android phone … (multipoint connection ...) So, for all I know, I could either continue to allow such mishaps to go on, or Bluetooth unpair the Ace from my phone.The trouble I discovered with the latter option is that when Ace is Bluetooth unpaired from the phone, the phone's app can no longer manage Ace's settings … Has anyone found a better way to prevent call intrusion while watching TV, while also maintaining the ability to manage the Ace via the app on the phone? In the same line: for those of you who also own an Arc and can therefore enjoy the much anticipated TV Audio Swap - do you need the Ace permanently Bluetooth paired with the phone in order to activate the Swap via the Content button

0
E
8 days ago
C
CarsonG24Contributor I
asked in Headphones

Will Sonos Ace be able to act as a zone and group with any other speakers/zones?

I would love to see this feature and it would be what would make me buy a pair of Sonos Aces to replace my current headphones. Use case: I work from home in the same room with my significant other (SO). We both listen to music on our Sonos speakers all day while working. However, at some point my SO starts taking calls for a while. During this time, she still wants the music playing in the room, but I need to have headphones on to block out the sound of the phone calls. So I put on my headphones, pair to Bluetooth, and have to open a second music streaming service to play music in my headphones while leaving the Sonos system playing music for her. This is annoying on a day to day basis. I would LOVE to be able to just slip on the Aces and pick right up with listening to the same music in the room and not have to get on my phone and start up a second service, etc. Honestly, this is the only use case I can imagine getting the Aces for given I have my Sony MX4s. 

0
C
8 days ago
S
Scott CampbellContributor I
asked in Headphones

Ace headphones frequency range

HiCan someone official confirm for certain what the frequency response range of these headphones is?Where would I find the specifications that include that, as this detail seems to have been omitted?

0
S
9 days ago
AjTrek1
AjTrek1
posted in Headphones

Sonos Ace Fit For Eyeglass Wearers

First let me say I’m enjoying my Ace headsets. Yes, headsets...I have two as I have Arc’s upstairs and downstairs and I’m lazy 😂To the purpose of my post. I wear eyeglasses with arms of varying widths. You may find that eyeglasses with arms as shown in Pic I provide a better seal for noise cancellation than those eyeglasses with arms of a wider width as shown in Pic II. Before the naysayers chime in to add “there’s another reason not to buy the Sonos Ace” know that the Apple Pro Max’s (of which I have a set) share the same sealing details in regards to this post.FYI, the Ace received another update within the last week or so. I have no idea what the update was for. However, Sonos is moving forward to continually improve its products in spite of dealing with App issues (which incidentally may be part of the planned improvements/fixes).That said...Enjoy your Ace!Pic I Pic II 

3
Stanley_4
9 days ago
Terms & ConditionsCookie settings