Controllers & Music Services

I love that I can use my Roku TV remote for the connected Arc soundbar to turn up/down volume or mute, but why are those the only 3 buttons mapped to use? I get that fwd/back buttons for next/prev playlist track skipping might not be as straightforward as it seems due to variations in TV remotes, but play button is pretty ubiquitous and it feels like a no brainer that it should be mapped to pause/resume playing music alongside existing volume controls.

I am posting this after checking all the other posts related to this issue. After my speakers updated from S1 to S2, I was able to add the Music Library, but a lot of folders and tracks are randomly missing. I repeated this step at least three times with the exact same results. All files should be compatible and my library is under the maximum allowed limit. Please note that the main reason I had downgraded all my speakers to S1 was that none of these issues were present in S1. And I do not have time to become a test person for the SONOS technicians again, as it was the case years ago. Problem is, downgrading the speakers and adding the S1 system again is also a very lengthy process… Any solutions anywhere, after all these years?? Thanks. 

Anyone having issues with Soundcloud since yesterday (25th Sep). Tracks not playing first time, sonos cycling through playlist, then randomly playing a track from the playlist. Have now tried removing Soundcloud and adding it back - been getting a Something went wrong Check Your internet connection and try again’. Occasionally it gives me a code to verify with my soundcloud login but immediately goes back to the Something went wrong message. Sonos Status is showing Soundcloud is still active ie nothing wrong their side with the connection.

I want to give a shout out to the Sonos engineering team for FINALLY moving the EQ settings to a spot that requires only one click instead of going into a deep dive into the system settings every time you wanna make a simple adjustment to bass or treble!  I suggested this more than a year ago.   I also like that new app version allows you to change the volume incrementally using the plus and minus icons and how it switches between volume and EQ settings, depending on where you click. Very good design. 

Since installing the MacOS Golden Gate Beta, the Sonos app will not find the system.Firewall is off, so the only help in the Sonos app about that is of no effect.I know the app is vintage anyway, but has anyone worked out how to get out working?I know everyone will say use the web app, but it’s crap. I want the app and its native experience with notifications etc. 

I have been using Sonos for over 10 years mainly hassle free, but I have just moved from the S1 to S2 because of getting new hardware an now all my Compilation albums are showing as single tracks in my library. I see from posts, this was a problem before but can't understand why this has happened now?I am using the latest app build and my system is set up to auto update. 

I mostly use tidal as my fav streaming service. In tidal I can create a playlist that then will appear in my sonos app (Android).When in sonos if I search for a song I can add it to a sonos playlist... Great! But then where are my sonos playlists? I don't see any "my sonos" button in my home screen. The only way I can see my playlists is by adding a song to them and pressing on the notification I see among the lines of "the song has been added to 'your playlist'".

I use my Beam to watch tv and listen to music, requiring two very different sound profiles, which means every time I swap I have to adjust BassTrebleLoudnessSpeech enhancement Night soundSub levelThis is tedious, would it be possible to have a simple “button” to switch between profiles?Thanks, Neil. 

How to toggle shuffle in Amazon music

SUGGESTION:I just found an inconsistency between the mobile app and the web app that possibly needs attention, to be aligned. The new iOS app is great in that if you tap the volume slider, you get a + and - to allow you to increase and decrease the volume. BUT if you click the volume slider on the web app, it immediately jumps to where you clicked! I just clicked the slider, expecting to see a + and - like i get on my phone, but instead instantly turned the speaker up from 2 to 51 (which can’t be good for the speaker), and gave myself and my family a fright until I could turn it down again…!If improvements are being implemented on the iOS app, can that intuitiveness be carried over to the web app for consistency and ease of UX?

It is clear that Sonos will not be updating the controller to run on Apple silicon. That’s where we are. Using a web based app concerns me:Internet access is not universally good Privacy concerns and the value our choices of music etc have to Sonos to either use or sell on. Our “options” would be a zero sum game. Given that I am almost certainly not alone, there are folk who have third party apps that are more players than controllers, by which I mean many configuration aspects like adding speakers etc. aren’t an option. They just play stuff on Sonos hardware. So, where are we to go once Rosetta gets canned and using a web based app is either unattractive or technically unviable?  Recommendations please 🙂 

Has anyone fiddled with the Apple Shortcuts automations for Sonos?  I created an automation to play every Sonos Room.  I know I could have just said “Hey Sonos. Play Everywhere”, but using that option plays the Rooms at whatever volume they were last set at.  The beauty using the Apple Shortcuts app is you can preset a volume for each room.  Unfortunately when I looked at what music can be played the choices were only radio stations in the Favorites list.  Has anyone been able to access Sonos Playlists as well as Radio stations?

I’ve just seen on my Mac (running Tahoe 26.4.1) that the version of Sonos app I have on my computer will not open in future release of MacOS. Running Sonos S2 version 17.2. (the message directs me to an apple website to learn how to update to Apple Silicon version).I wondered if there will be a solution going forward or is this the end of the app for MacOS?  

I just recently set up my ArcEra3pairSub3 for the first time in 5 months. I swear, regardless of Netflix, HBO, Apple et al. app, the TV or Movie visual meta data showed up in the Sonos app play screen in the past. It certainly does now, when AirPlaying, but on from “TV Source”. There are many changes in the app from my last use, but I just can’t figure this out. First pic is AirPlay, second is “normal use”.  Thanks so much for your input

Hi, Another update, another problem.  Not sure where the issue lies, but within the Desktop app today, I noticed that my playlists didn’t display all tracks (around 450).  I opened Amazon’s Music app, and matched it to around 220 showing in Sonos.“ah well”, I thought, “I’ll just use the Android app instead”.  Same in there too…I see the service status for the Amazon service is green, so ‘all good’ apparently, hence the ask. Is this a new known issue introduced?  Is there an ETA on a fix for this? Thanks

I’m getting a message on my MacBook that the Sonos app will soon need to be upgraded because support for apps built for the Intel processors are being phased out. I have Sonos app version 17.2 and MacOS 26.4.1. Is a newer version of the Sonos app available?

Feature suggestion: I don't understand why the equaliser and surround sound settings are not quickly available from the 'now playing' panel. When you are seeing what you are playing, that's when you might want to adjust sound/surround settings - it's the natural place for it - not hidden away deep in the settigns four or five clicks away. Makes zero sense to me. Please fix this!

Hi everyone, I was wondering if it would be possible for the Sonos app to use Bluetooth Low Energy (BLE) to detect which Sonos speaker is physically closest to your smartphone when you open the app.For example, if I walk into the kitchen and open the Sonos app, it could detect that the kitchen speaker is the closest one and automatically show the Now Playing screen for that speaker, instead of showing the speaker or room that I had previously selected.The idea would be to make the app more context-aware: when you open it, the speaker you're most likely trying to control is often the one physically closest to you.Ideally, this could be an optional feature in the Sonos app settings, so users could choose whether they want this behavior or prefer the current behavior of keeping the previously selected speaker/room.For example, there could be a setting like “Automatically select nearest speaker” that could simply be enabled or disabled.BLE could potentially be used for proximity detection

I've been a Sonos customer for over 14 years, and I feel compelled to share my experience with the Sonos app, because frankly, it continues to be one of the most frustrating pieces of software I use on a regular basis.Let me start by saying that I love the hardware. Sonos speakers sound fantastic, are reliable, and look great. If someone asks me whether Sonos makes excellent speakers, my answer is absolutely yes.The problem is the app (old or new).Simple tasks that should take seconds often turn into exercises in patience. Switching between audio sources feels unnecessarily complicated and far from intuitive. Grouping and ungrouping speakers works inconsistently, and when it doesn't behave as expected, figuring out why can become a troubleshooting session of its own. The search and browse experience is often confusing and cumbersome, making it harder than it should be to simply find and play music.And before anyone suggests that I'm struggling with technology, let me provide some conte

IDEA 1:For a home theatre setup I have an Arc Ultra, Era 300s as surrounds and a Sub Gen 3 I was thinking about how Night mode could be improved in a way to make the sound closer to you adding a feature where you can send the sound only to your surround speakers as I use Night mode at low Volume it’s hard to hear so I reckon if some how you can transmit the audio just to your surrounds as they sit closer to you then the soundbar, to me it just makes sense to have a feature like that. IDEA 2:i tend to adjust EQ,Surround,Sub,Height levels a lot when going from watching movies/TV shows to then listening to music I hope I’m not the only one doing that 😂. I was thinking why should we keep having to change it constantly. I reckon it would be beneficial if we can add different presets and customise and save them so then you could just click a preset for movies and then just change the preset to Music and atleast have a few presets there as you might need it for a few different genres. If the

First I'll say that this system was awesome when I first got it and everything worked great for the first few months (though I've always found the app to be very clunky and tough to use). Then everything started to crumble.The connectivity between it and spotify is really bad/ not working at all at the moment.It won't hold a connection with the arc ultra. Can't figure it out. The sub audio drops out constantly. Can't figure it out. Linking speakers to the arc only sometimes works and only some of the speakers.The move 2 went rogue for a few days a month ago and after resetting multiple times seems to be working for now.  I have tried factory resetting every device and rebooting my router as all the forums say to do (multiple times). It's still not working. All the devices I have issues with are really close to the router. I'll probably have to make a call during business hours to resolve this? I'm absolutely pissed. What a waste of my time and money. You would think at the premium pric

I know this is likely just hollering into the wind at this point, but this remains a recurring issue dating back months and months where updates to Sonos S1 Mac app are continually released with completely invalid/missing version data (see https://en.community.sonos.com/topic/show?tid=6931739&fid=229131 and before that https://en.community.sonos.com/topic/show?tid=6929356&fid=229131)The latest version, as downloaded from https://support.sonos.com/en-us/downloads ➡️ https://www.sonos.com/redir/controller_software_mac ➡️ https://update-software.sonos.com/software/DILU1Q33hC/Sonos_57.23-74170.dmg continues to have no valid CFBundleVersion nor CFBundleShortVersionString values specified within the app’s Info.plist file.When running, the app itself reports multiple types of versions within the “About My Sonos System” window, however none of those have any bearing on what the software reports in macOS itself and thus, more critically, to any patching or management systems attempting

My system just picked up the Amazon service changes. However, the Desktop app has an empty “Collections” section at the root of the object tree. Mobile shows Library / Explore Podcasts / User Playlists which I assume is correct.