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Hey all! We've got a new update live for both iOS and Android. This update brings an often requested feature: Presets - now you can start playback in a chosen room at a set volume with one tap! Want the full history of what we've been up to? Check out our App Release Notes here and System (Player) Release Notes here. This release is Sonos 27.3 for both App and Player.Sonos app releases and features are rolled out over the course of several days, and in some instances, weeks, so you may not immediately receive the update or feature. You can check for updates in your iOS or Android app store to download the latest version of the app when it’s available. If you're on iOS and want to nudge it along, head to the App Store, pull down on your Account page (the one showing pending updates), and give it a refresh. That usually does the trick. Now, the details: App UpdateiOS - 91.00.41 Android - 91.00.33Player UpdateModern: 98.0-82170 Legacy: 86.11-82170 Spotify volume levels, whether you use th

This was working fine untill this week. Now cannot add a playlist to the queue or select Play next. Replace queue works, Play now works the same as replace queue. Have tried rebooting everything, ungrouping etc. Using most up to date Android app. Playlists are added from favourites or Spotify. Anyone else suddenly experiencing this?

I’ve had my Sonos sound system (5 speakers) for many, many years - 4 x play 1’s, 1 x Play 5 & 1 x Playbar. All are connected through an old Sonos bridge purchased many years ago. I always power the units off when we go away & have never had a problem previously but this time when powering up all the speakers again, I just get the App message “ Unable to connect to Sonos”. I have re-booted the router several times but no success, what’s gone wrong & how do fix this & get everything back on-line?

Hat jemand das gleiche Problem das keine Titel zu einer  aktuellen Playliste hinzugefügt werden können, egal bei welchem Dienst ?Firmware ist aktuell und Neustart aller Geräte und Router wurde bereits schon gemacht. 

My Soundbar play music with different eq from PC vs NAS. I prepare my songs with PC using as EQ control optical cable to Soundbar. I set my preferences in tonality but when play saved songs from NAS via home wifi connection, music have less high frequency. Why is this difference? Thank you.

The Sonos Ace has always been too loud at its lowest volume setting with no acknowledgement from Sonos despite multiple posts here. The solution for Android users was to Disable Absolute Volume in Developer Options but Google has now removed this ability. Has the Sonos Ace Ultra fixed this issue?

Hi everyone! I have seven Sonos Era speakers spread across different rooms in my restaurant, and the speakers in some rooms keep losing their connection.As far as I understand, the newer Era models don’t support the Sonos mesh network where you connect one speaker via Ethernet and the others connect through it, so I need a reliable Wi-Fi setup to keep everything running smoothly.Can anyone recommend a good router or Wi-Fi system for this kind of setup?Has anyone used multiple Sonos speakers in a restaurant or a similar space? I’d love to hear about your experience and what has worked well for you.Thanks in advance!

Long story short, I am very much in the Sonos & Apple eco systems. I have around 20 Sonos Speakers at home & all my portable devices are apple.I recently sold my 5 year old Apple Airpods Max mainly due to wanting to move on from the lightning port and took advantage of a special on the Sonos Ace Ultra. The Sonos Ace Ultra ended up being returned the day after I received them.Unfortunately, while the Ace Ultra were mostly brilliant and I loved their ANC, transparency mode, sound quality, ARC + Beam Hand Off etc, I just couldn’t believe how hot my ears got in them. For reference I don’t have large ears, so they weren’t touching anything, but the breathability was just so bad. Minutes after putting them on I found myself lifting the ear cups to let some air in. I knew this was unusual as I’d just used the Airpods Max on a 20 hour return flight from Australia to South Korea & Japan with no problems.I then looked into this further and it appears the mesh ear cups on the Airpods

Hello,I am considering a system like the Arc Ultra + Sub + 2 Era 300s or 100s. However, there is not a convenient place for the rear speakers. Our ceilings are 12ft so I am not sure if the Atmos effect will work properly. The shelf behind the stairs sits right around 9ft above the floor with 3 feet to the ceiling. There is also the short wall immediately behind the couch.What would the recommended system for this living area be? 

It matters not at all what I do, a year ago I spent multiple nights on calls with techs: these speakers - for the thousands of dollars I’ve spent - are, and I mean this without reservation, HOT TRASH.  Sub, two bars (Beam and Arc Ultra), play 5, One x2 (diff gens), Move, Roam, Sub 4. And literally none are ever synced, working as expected, etc.  I’ve updated router, updated internet, reset everything a dozen times, it is simply impossible for them to EVER work together properly.  It’s a shame because nobody is in here BEFORE they buy into this crap infrastructure. And there are loads of others complaining in here constantly.  Seriously Sonos. Shame on you. If I ran my business this way I would be out of a job. At current, my app - on a network that hasn’t changed in a  year +  - currently says I have ZERO Sonos products. I have 8. Not one is showing up. Brillllllliant. 

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. View into the folder for albumDoing a re-scan of the library does not fix the issue. But I have found that by adding a new album to my library fixes the issue after a re-scan. However I have noticed that adding a new album can correct one problem but then suddenly another suddenly is inflicted with the same issue.So I am very confused as why adding one album can suddenly cause this issue with

Hallo und ein herzliches Willkommen an alle User, die den Weg hierher finden oder den Umzug aus der bisherigen DE Community gemacht haben. Grüße Ralf 

Evening all.Fortunate enough to install a new LG W6 Wallpaper TV and shortly be going the full Sonos Home theater solution ….. Arc Ultra / ERA 300’s & two Sub 4’s.But a question please before mkaing the wrong moves.I have quite a full SACD’s and indeed Audio DVD’s not to mention a mountain of DVD’s of varying qualities and a handful of Blurays and interested to get a single BR machine that can play the lot, upscale the lot and play well with and through the Sonos set up.But I’m unsure a. if that’s possible or b. what the limitations are.Just keen to understand what I can expect should I go with a solution such as the Magnetar UDP900 Mk2 …. or indeed if there’s another option that can be a ‘do-all’ machine at a lower price.These are the details of the BR unit in question ….https://magnetar-audio.com/elementor-4526/Just noticed in posting the link that it seems Roon ready …. but no mention of Sonos.Many thanks in advance 

I contacted the support and got two different answers.For using TV audio swap with a Arc, I have to switch off or disconnected the Ace from Bluetooth on my phone. If not, the Ace will not switch to the Wifi. That is inconvenient but i get it.But now I can’t see the Ace in the Sonos App, it says “ headphones not found “. If that normal or an error? Should i see the ace ultra in the app while connected to the arc? How can I change settings now? Or see the battery life? From the Sonos support, i got two different answers. One said yes, the other said it’s normal. Thanks

Has anyone else experienced either of these issues with their Sonos Ace Ultra?Mine developed a noise/rattle in the left ear cup, as though something inside was loose. I wondered whether it might be the battery, but that’s only a suspicion—I haven’t opened them up to check.Battery life was also disappointing: roughly 11–12 hours, around a third of the advertised 35 hours.They’ve now been posted back to Sonos for replacement, so I’m not looking for troubleshooting at this stage. I’m just curious whether anyone else has noticed similar issues, or whether I was unlucky with my particular pair.If you’ve experienced either, I’d be interested to hear whether a replacement resolved it.

 Hi everyone,I’m planning a whole-home audio system and I’m trying to work out whether Sonos can do exactly what I want before committing to the installation.My plan is to have six indoor Sonos Amps, each powering four in-ceiling speakers in a different room, plus a garden bar audio zone using a Sonos Port connected to a Denon AVR.I’ll have an Alexa Echo in each room for voice control. Ideally, I want to be able to say things like:“Alexa, shuffle my music inside the flat” — plays through all six indoor Sonos Amp zones. “Alexa, play my playlist throughout the entire flat” — plays through all six indoor zones plus the garden bar. “Alexa, play music in the bathroom” — plays through the bathroom’s ceiling speakers.The main thing I’m trying to achieve is switching between these groups entirely by voice, without needing to open the Sonos app every time.My questions are:Can Alexa target Sonos Amps as playback devices while the Echo devices act as the microphones for voice commands? Can the sa

Can someone please help me. I have a Sonos speaker SL one and I always have trouble connecting to it. No matter what I do. If it hasn’t been used in a while then I have to go through the same rigmarole of restarting reconnecting etc etc. This however, It has decided that it does not want to work anymore whatsoever. It says it’s connected to my network when it isn’t. I have restarted the router. I have restarted the speaker. I have gone through the process numerous times on the app. But for some reason it just does not want to connect. He always connected via Wi-Fi as I don’t have a spare ethernet cable. It’s very frustrating and it happens all the time. 

Before s2, my system worked great. Now, i have a laundry list of issues with my super expensive speaker system. 1. Grouping works sometimes  and sometimes it doesn't. No errors. Just looks like it is creating the group and it never does. Usually,  I have to reboot the speakers, sometimes multiple times, before i can create the group. 2. The volume control will just dissappear for some speakers in the group. This is random. One of the speakers will be normal one time, and then not work the next time. It doesn't seem to matter what speakers are grouped either. I might group a One and a Roam and another One and the volume line will be totally blank for one speaker. 3. Even though all speakers are present in the app, none of them will play music from Youtube music or Sonos radio. I just get a message that something went wrong. This is always over wifi. I don't streamm directly to any speaker from my phone. 4. Music will be playing over a group and I will lose all control. I can't  stop the

Hi everyone,I am experiencing a persistent audio issue since updating my Sonos Beam Ultra to firmware 27.2.1 (released yesterday/recently).Whenever I use the eARC + Pass-through (dérivation) configuration on my TV, a loud and annoying "pop" / crackling noise occurs at the exact moment an audio stream starts or resumes (e.g., when launching a video, switching sources, or coming out of a micro-silence).Here is what I’ve troubleshot so far:The issue happens only when eARC and Pass-through are enabled together. The initial handshaking / stream activation triggers a sharp digital/electrical click in the soundbar's decoder.Workaround found: Disabling eARC (falling back to standard ARC) while keeping Pass-through or switching the TV audio to standard Multichannel completely removes the pop.However, forcing standard Multichannel alters the native bitstream, and since rollbacks are blocked on Sonos, users are stuck with a broken eARC handshake behavior introduced in this 27.2 update.This is cle

Just read a very helpful thread on ERA300’s ceiling mount Vs In ceiling ….. I have the same issue. Probably easier than the OP on that thread. We have a rectangular room. But with a large triangular corner in glass. Long story, looks nice etc but not ideal for placing speakers.The front viewing wall is perfectly symetrical and has just been rewired so TV, sound bar and other components are perfectly centered as is the viewing settee. The viewing settee has a left hand and right hand 2 seater settee perpendicular to the main viewing settee.So everything is front is peachy. But the rear means the ERA 300 RHS would be over the arm if wall mounted. Not ideal. The LHS one not a problem. Can use floor stands but I’m thinking ceiling mounted on a Flexson and use SW in app to invert the sound? The flexson appears have a long reach such that it could be in a proper position in line with the Arc Ultra.This is the Flexson ceiling mount in question. not the prettiest but maybe works.Install is no

HelloI’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.Am I the only one ?  Is it a known issue ? I’m using Alexa and 

Hey I have a play:3 that I really love and don’t want to upgrade. But I lack a bit of more bass so Iam looking to buy a sub. I want to buy the sub mini but i worry is they going to work together. Can someone tell if they work together or should I look for a older sub? 

When will Sonos allow 2 era 300 speakers to connect to a tv as a stereo pair via wi fi