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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,122 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5122 Topics

IanTbifContributor I

Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

1524338

15 days ago

FizzelleContributor I

asked in Speakers

Sonos message staing ‘no content’

Hi I have a pair of Eros 300’s. However, when playing anything but Spotify I get a message on the app saying ‘no content’ despite everything being connected with ability to play on anything else. Completely frustrated with the app which doesn’t work. Even playing Spotify it drops connections. I should be able to listen to anything I chose given the cost of these speakers.HELP PLEASE

254

5 hours ago

fregor77Contributor I

asked in Speakers

Spotify connect

Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)

607

5 hours ago

Chris99999Contributor I

asked in Speakers

Arc with 2 ERA 100, how does it work?

I am planning to add an ARC soundbar on my living room TV. I already have 2 ERA 100 paired in that room. I understand my 2 ERA 100 will be able to play music as before and will be used as surround speakers when watching TV. How does this work? What happens if someone is watching TV and at the same time someone else in the house starts playing music in the living room ?I read I will have to unpair the 2 ERA 100 in order to add them as surround speakers. If I do that, what will happen when I want to play music in the living room?I want to make sure I understand everything before buying the ARC.

8 hours ago

Cliff121Contributor I

asked in Speakers

Play 3 Gen 1 dead

I have several Sonos devices and this one has recently just stopped working, I have checked the power lead, have tried another working lead, fuse socket etc. nothing gets it to work. there are literally hundreds of such events posted, with these being so expensive you would expect them to last. Is there an underlying issue with Sonos longevity?

396

8 hours ago

BeeArrContributor I

asked in Speakers

Setting up and pairing my Sonos speakers and updating software

I have recently spent a lot of money in India buying the Sonos Beam 2 about 3 months ago as well as the Sub Mini just 3 days ago. I successfully set up the Bheem two and connected it to my Samsung Frame 65. No problem, fantastic sound!! Now to pair the two speakers and to get my subwoofer to work, it has been a complete nightmare. The App just does not work. It keeps taking me around in circles and constantly indicates a failure. Every attempt to pair the two and get my Sub for to work has been a disaster for 3 full days. One minute, it will show the system, both speakers, five minutes later. It will show there is no system. It is completely erratic and refuses to update my system software. My Internet Wi-Fi is excellent. I use it for everything. Being a photographer I own an Apple iPhone 15 Pro Max and I have Fiber optic Broadband. I really need a solution to just link the sub to the beam without using the app. Please help, I am getting desperate and very, very frustrated. I have trie

DaddaContributor I

Hi allOne of my Sonos five:s does not start anymore, the indicator does not light up at all. Anyone who experienced the same and did you solve it? or do i need to fina a repairman?I´ve tried changing powercord but still the same resultthankful for help//David

172

10 hours ago

4K media IPTVContributor I

asked in Speakers

i have IPTV service 4K programs

4K Media TV Subscription N°#1 in the worldwww.stream4kmedia.comEnjoy your time with excellent image quality up to 4K, on any device, anytime and anywhere, with over +18,000 channels, +88,000 VODs

131

14 hours ago

reclutaContributor I

asked in Speakers

I can't pair beam with era 100

hello, i have a beam soundbar (2 generation). i bought one era 100 to pair it as sorround. The problem is that when I go into the app under beam and click on !add sorround”, it doesn't find the era 100. the era100, meanwhile, I installed it in the wifi network and in my system but, even having put it in the same room, it is not found by the beam. Listening to a song I can decide which system to listen to it with but I can't get the era 100 to go as sorround. Where am I going wrong? thanks

ClivierContributor I

Hi, I recently bought an Era 300. I tested the Airplay feature from my Windows Desktop with the Itunes app, and from my Pixel with AirMusic. At first, it worked and I could listen music on the ERA 300, but since a few days it does not work anymore. I factory reseted the Era 300 and it still does not work. The Airplay connection seems to work as I can select the Sonos speaker from Itunes, but there is no sound coming out. Has anyone else had this problem?

1325

18 hours ago

User366272Avid Contributor I

asked in Speakers

WiFi won't disable on my speakers. I want to try without SonosNet.

I’ve recently upgraded my WiFi using a Deco mesh system and so I want to try using my system without SonosNet and use it with some speakers wired and some on my WiFi. I understand the way to do this is to disable WiFi on each of the wired units. Using the app on iPhone I select “Disable WiFi”, get the message that it may take some time and then either a “Something Went Wrong” pop up or it does seem to complete the switch off. But either way it stays with WiFi enabled. Is this just me or is there a wider issue with disabling WiFi?And am I wasting my time anyway trying this experiment? My system overall works OK but at times the app is seriously laggy when trying to select music or change volume, I was curious if ditching sonosnet would make things more responsive? Cheers System is2 x Ports wired3 x Play 1 wired2 x Play 1 Not wired.

334

1 day ago

ReynastusContributor I

asked in Speakers

Connection issues

Hi All I’ve got multiple Sonos products and they have a nasty habit of dropping connection randomly. My network is an Orbi Mesh network (RBR350 with 2x RBS350’s), I’ve manually assigned and reserved IP addresses to the three sonos speakers I own. The Ray is connected via Ethernet to one of the satellites but the play:3 and the sonos one are connected via wifi. These all have been re-named on the network to ensure there are no name conflicts. All three will randomly drop from the network. I’ve rebooted the network, reset the sonos speakers, updated everything, done the rejoin the system one at a time and ensured that everything has different addresses. Nothing else on the network drops connection (Mobile phones, laptops, pc’s, chromecasts, apple TV’s, game consoles, etc) just the sonos speakers. Usually when attempting to play “everywhere” after about 10-15 minutes. Sometimes they play fine for hours but will stop unexpectedly with the flashing white light and checking the app requires

253

1 day ago

Graeme1701Contributor I

asked in Speakers

Sono Era 100 Help

Hi all, Just got an era100 for line in to PC. I cant find on the App where the setting is to use line in.I’ve done everything the website says and youtubes etc.Any ideas?Thanks,

25240

1 day ago

jetboatrichContributor II

asked in Speakers

Unable to Connect Try again later

I have added a few speakers recently, they will not group play and i get this error. Individually i was able to play music from them and the RAY i added plays on the TV fine but will not group play. I tried to change the network, no difference and same error.

2077

1 day ago

Kp99999Contributor I

asked in Speakers

Why does my Sonos never work

75% of the timeI try to use it my Sonos doesn't work. I have 4 different device and it can't find any system when I am standing next to the router and device.

432

1 day ago

BTrottaContributor I

asked in Speakers

sonos - google assistant volume

I have 2 sonos devices. We recently changed our wifi network. When we re-linked all of our devices including sonos devices the volume control from google assistant no longer works. You can put music on and turn it off. But all volume controls including sonos via tv will not work. As you can imagine, all software updates have been done for sonos, google assistant already.

1 day ago

monheetrryContributor I

asked in Speakers

https://matters.town/a/dlngluernl0o?utm_source=share_copy&referral=riouxm95

1 day ago

G818Contributor I

posted in Speakers

move 2 not registering to the updated app

How am i supposed to connect my move 2 to the updated app ??

319

1 day ago

Rizzo780Contributor I

asked in Speakers

Era 100 won't play using Airplay?

I always play my music through my Windows computer using iTunes or Apple Music, I have a very extensive library. Last week my Era 100’s stopped playing when using Airplay. Airplay works on my Roam still, and the Era 100’s work with other connections, just not Airplay. I tried Airplay through my iPhone, and same issue. Anybody have a solution to this?

DGwiltContributor I

My sonos port is connected by wire to my CD player. My era300 speaker is in a different room. Until recently, I could play cds through the era300. Last week, the sound stopped coming through the speaker, even though the app shows it as playing. I've been on the help line twice. When I try synching the speaker while the cd is playing through port, still no sound comes through. I haven't made any changes. Any ideas why this is happening?

8614

1 day ago

DblgContributor I

asked in Speakers

play button on play 5 doesnt work

Since I changed my WiFi and set everything back up touching the play button on top of the speakers no music plays like it use to. Any suggestions

405

1 day ago

KoolmanContributor I

asked in Speakers

Multiple Speaker setup after change to a new Internet Provider

I inherited a SONOS sound system when I bought my house. All was working until I swapped Internet Provider. I downloaded the latest Sonos app from Apple Store but cannot connect multiple speakers wirelessly. Would my Play 1 model speakers be incompatible with the app? I have been able to connect one speaker via an ethernet cable,

503

2 days ago

D B CooperEnthusiast II

asked in Speakers

multi sources for different speakers

Maybe Im missing this - from the phone app, can I still play a music source on some speakers, and a different source on other speakers? Classical upstairs and Rock downstairs (on the same network) from the phone app? I know I’ve done this, but I’m missing something here. Thanks

355

2 days ago

spurcellContributor I

asked in Speakers

intermittent dropped signal during playback

I am experiencing intermittent dropped sound from random speakers. This was happening several months ago then it stopped, now it has started up again. Occurs on wifi speakers, ROAM and in-line speaker. Doesn’t happen on distinct speakers simultaneously (as far as I can tell). I first noticed it on my kitchen speaker so I swapped it out to other speakers and it continued, so it does not appear to be speaker specific. Can happen with TV, streaming service or iTunes playlist. The dropouts can be anywhere from a few seconds to a couple of minutes. WiFi signal is strong (in fact I have an access point in two of the rooms where it has happened.) As I mentioned it was happening several months ago and then it stopped without any intervention, now it has started again and actually seems more frequent. Any suggestions??Thanks

152

2 days ago

pjstingrayContributor II

asked in Speakers

Air Play and Library Issues

Just an update to my several months nightmare ownership of a pair of Era 100s.Over a period of 5 months I have spent nearly 3 hours on the phone with tech support trying to get my speakers working with my system. The first problem was that I wanted to play my music library, but the software would not let me add the My Music folder or to access a NAS folder. The tech eventually cobbled it together by setting up a guest account on my computer, but that failed the next time I rebooted the computer. After sometime Sonos rehashed the software to allow addition of my music library, but no playlists were available. Now the latest idea is, that although the software still has the add My Music section, you must ignore this and set it up as NAS but direct the command line to your Music Folder. What a lashup!The other problem which seems to remain unfixed is that Airplay will not work at all if you use a VPN (don’t most people?). If you switch the VPN off it will connect and start playing. If y

2 days ago

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