Speakers

**SSDP discovery (M-SEARCH) gets no response from any player – not even player-to-player**System: 6 devices (Play:1 Kitchen, Play:1 Bathroom, Play:1 Bedroom, Era 100 SL Office, Arc Ultra Living Room with 2x Era 100 SL as rear speakers)App version: 88.01.10-release+20260820Firmware: 86.8-78270 (Play:1) / 96.1-79270 (Era 100 SL, Arc Ultra)**Symptom:**The Sonos app (tested on two different Android phones) intermittently shows individual or even all speakers as unreachable ("No products found", missing volume sliders). The speakers are demonstrably active and ready to play – control via Home Assistant (using already-known IP addresses) and Alexa keeps working the entire time.**Diagnostics performed:**I narrowed this down over several days using Wireshark/tcpdump packet captures and was able to rule out all network-side causes (Wi-Fi, access points, switch/IGMP snooping, VLAN routing, firewall):1. Test with a laptop wired directly into the same VLAN as the Sonos devices (the speakers themse

HelloI’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.Am I the only one ?  Is it a known issue ? I’m using Alexa and 

Good day, I have noticed significant "sibilant" or "hissing” sounds on Beam Gen2 when listening to BBC Radio 4 (spoken word). Therefore, the speakers were returned.Which other Sonos products do not have a similar issue? Thanks!

Hi folks,ive brought a new place and the previous owner left 2x Sonos play:5 speakers. I’m trying to reset them but there is no ‘play’ button on the top of them or ‘join’ button on the back. what can I do?? 

Two speakers Sonos Play:1 bought late 2017how long do we expect them to last?? First speaker ‘died ‘ a few months ago and now 2nd speaker not working as well? Is this common problem how long should they last?? 

Hi!For several years I have had group-play with Amp, Port, Connect, and 2xRoam enabled.  Has worked great until a firmware update in May (or June) this year.  After that, whenever I add the Amp to the group it shows as all are playing, but the Amp isn’t.  The other units are playing fine.  All devices are up-to-date when it comes to firmware.  I have had high hopes for the recent firmware updates, but no luck there.Sonos Amp: BathroomSonos OS: S2Version: 18.7 (build 96179270)Hardware Version: 1.24.1.12-2.2Series ID: A101 Does anyone else have this issue?  If so, is there a solution? Moderator Edit: Removed serial number.

Play 3 back on line. 

My system wax playing find then just stopped wireless connection didn’t change and speakers are showing connected music is selected and indicates it is playing but absolutely no sound coming out of speakers 

I’m hoping someone on the Sonos Community can help me identify a very frustrating problem.My Living Room TV Sonos soundbar repeatedly starts playing Absolute Radio by itself during the early hours of the morning, waking us up. The Samsung TV is switched OFF when this happens.I have checked the following:No Sonos alarms are set. No voice assistants are connected. No iPhone Shortcuts/automations. No Apple Home automations. The soundbar is not AirPlay compatible. Sleep Timer is OFF. The station being played is Absolute Radio. I have submitted Sonos diagnostics while the problem was occurring. And they reset my App on Saturday but it is still happening.Diagnostic references (incase SONOS technical support see this):[redacted]The system also includes a Virgin Media TV box connected to the Samsung TV via HDMI, so I am now wondering whether HDMI-CEC/Anynet+ or the Virgin box could somehow be triggering the Sonos.Has anyone experienced Sonos starting Absolute Radio by itself in the middle of t

Is this an improper way to hang the era 300? It keeps turning the volume down, which I think means it’s hung incorrectly.  

I’m trying to troubleshoot an issue with no high frequencies being produced from my Play5:Gen1.I have the board out, have removed the 2 100uF capacitors which are apparently the root cause (their appearance is fine but they measure shorted).Before I purchase and install new caps, what about the 200uF capacitors residing right next to them? I don’t want to fix something that ain’t broke but while I have this apart I’m wondering if I should be proactive? Thoughts? Your experiences?

So I changed by gateway router which wants to run a different 192.168.x.x. subnet from the previous one. New gateway router is also the DHCP server. Every device on my network picked up a new IP address within 5 minutes except every one of my Sonos devices, The Sonos app simply told me I had nothing configured, and suggested having to go through a very laborious process to reconfigure each Sonos speaker again. No way. As it turns out, a simple power-cycle of each speaker solved the problem immediately but this is not how a DHCP client is supposed to behave. Problem solved but maybe this is useful for somebody else. 

New Sonos ERA 100 units.  Linksys mesh network and 450Mb internet.  Sonos units via 5gHz to either main node or child node.Absolute Radio played either by Alexa (worse results somehow) or Sonos assistants.  Service starts and then will randomly drop for 5-10 seconds, or give up entirely.  Using the Sonos VA, an advert will be inserted into the dropped stream.Sonos support say that there is no issue with my network and that it must be Rayo dropping the stream - but if so, how come others haven’t mentioned it.Any suggestions gratefully received!

Bonjour,Je ne parviens pas a reconnecter mes 2 player 5 gen1 derrière une Freebox ultra.J'ai réussi à connecter le bridge, les 2 player sont détectés mais la procédure se termine avant la fin!!!Que faire?

I'm from Russia. Lately, I've been having numerous problems updating my numerous devices (over 20 speakers). Are you blocking updates for SONOS devices from Russia? Or is this a bug on my part?

why are there multiple system capabilities? How do you remove devices off a system

When I adjust the speaker volume up to a reasonable volume the volume ii is automatically turned back down within a few seconds. Everything is new and up to date. Any suggestions?

After a long time with no particular issues, I changed access point (a router in AP mode to which an Era 100 and Pixel phone both connect) to a newer tri-band model. The speaker remained on 5GHz but the phone is WIFI 6E capable which can offer 2x speed - although it isn’t great at detecting the 6GHz network SSID.There are two configs - my usual which is separate SSIDs for each band or a more common router setup of a single SSID for multiple bands.I switched to the 2nd scheme as it’s possible for a device to connect quickly on 5GHz and then switch over to 6GHz. But each time it switched the Sonos mobile app would no longer see the speaker for some reason. These are just WiFi bands - the router and network remain common.Getting back on to 5GHz with single SSID instantly resolved it until the phone switched to 6GHz again, and having separate SSIDs with the Sonos on one and the phone on the other also works fine - so that’s what I’ve gone back to.Possibilities include the router, android /

Hi I have S1 products and since changing my WiFi I have not been able to connect to my S1 Play 5. When I try to use the S1 app to find it I get stuck in the loop where it tells me the app must be updated but then updates to the S2 app which is not compatible with my products.i have tried the solution of deleting and re-downloading the s1 app - this has not solved the problem. what else can I do as I can’t use my main speaker?  thanks 

YouTube Music skipping tracks due to song not being encoded properly

Det ene højtaler ,kan jeg ikke logge ind og det andet slet ingen connection

Helloreaching out for help with issue with connecting my two ERA300’s to a new 5G router from THREE. I have sent off as a last resort for an adapter to connect my router with and ethernet cable to my speaker one at a time do you think this will resolve the issue ? 

Hello.  I have a pair of Play1 speakers set up as a stereo pair in our kitchen and the speakers keep on disconnecting.  I have to unplug the speakers, wait about 10 seconds, and plug the speakers back in.  The NEEDS ATTENTION and NOT CONNECTED disappear after a few moments and the sound returns until the speakers disconnect again.  I also have a pair of Era100 speakers and they don’t have this issue.  I have tried everything as recommended in the troubleshooting articles but nothing seems to work.    We have an ARC SL in the family room which is next to the kitchen.I also have a Netgear extender in our home.  The extender is at least 30 feet away from the Play1s.  I have read in the articles that an extender could cause the connection issues.  Could this be the case?I hope all the foregoing makes sense.  Thank you very much for your assistance!  I have been a Sonos customer for a long time and I am very satisfied with the products in our home for a long time.

I bit the bullet and did the Sonos update after probably two years. System seems fine . I did notice that one of my subs shows version 17.2.6 and all my other 13 speakers show version 18.6. Normal or does it need to be matched up and if so, how? Thanks