Speakers

Can’t get the microphone to work so not able to connect using alexa

The Play:5 works intermittently, and the longer it’s on the more stable it gets, even to the point of no interruptions. 

The Sonos App is completely unresponsive. I have tried deleting app, reinstalling, turning off WiFi, turning on but the App still is useless for me.

Hey there! A few weeks ago I moved to another department, so I noticed than the volume of the spekaer it’s lower than a normal use on the another department. The room size it’s very similar and the wall material too.  For example, on the another departen used level 30 and on the new the normal volume it’s level 55-60. The Atmos sounds a little lower than stereo. I tried factory reset and setup trueplay to many times but nothing works. Someone haped a simmilar issue?

HelloMy sonos play 5 gen 1 doesn't work. I have no led turn on even if I disconnect an connect a new power cable.Can you help me?Thanks

Hi, I have a Sony KD-AG965 I bought a Sonos Arc Ultra today. It will not connect to the tv no matter what I try, I have done all the trouble shooting things I can find online. Full reset, power cycles of both, HDMI cable change, Bravia Sync off and power off etc. The tv know there is something connected to HDMI eARC but then I go to set up it can’t play a sound nor will the app detect a CEC connection. Just says CEC not connected.Anyone had these issues?my next options are to try the bar on another TV and another bar on my TV.

I’m using a Sonos Era 100 stereo pair connected via Bluetooth to a Google TV 4K streamer. I’m really impressed with the sound quality, but there’s an issue — the audio sometimes stutters, as if the left and right speakers momentarily hiccup. It feels like a plane gliding smoothly but suddenly hitting air turbulence. This happens about once every 5–10 minutes.Is there any way to fix this?no issue with wifi streaming, 

I’ve been a loyal Sonos user for years. Two or three years ago, everything worked flawlessly — I could ask Alexa to play music, group rooms instantly, and enjoy a reliable system that just worked.Now, it feels like a never-ending battle just to get sound playing. Speakers constantly drop or need to be re-paired. Alexa almost never works — I keep getting “station not found” or similar messages — so I always have to open the app manually to start music. Even then, certain speakers show up while others disappear and then reappear minutes later.I’ve spent hours trying every fix I can find online: rebooting the router, reinstalling the Sonos app, re-pairing speakers, resetting Alexa, rebooting devices, toggling between my regular Wi-Fi and 5G network… nothing provides lasting stability.It’s incredibly frustrating that a system that once felt bulletproof has become this unreliable. I really hope Sonos acknowledges the ongoing connectivity and app instability issues, because longtime customer

Hello all. My father in law has a play 3 in his dining room, playbar in the the lounge and we bought him a play 1 for his garage.Up till now he has run home wifi with a sonos BOOST in a room closest to his garage to help the play 1 work.  However recently he wanted more wifi signal in his garage and workshop so he bought a uniFi wifi switch which by the sounds of it creates a network extension into his garage. Now the Play 1 works for a while and is spotted on the app. But then starts to drop out and then eventually sonos app can't find the play 1 at all.  To add to the mystery he plugged in a play 3 in the garage and it worked faultlessly and has yet to drop out or disappear.Neither one of us are network orientated. So any help on why the play1 is misbehaving would be great. His words are below of the issue: "Ref sonosHouse WiFi is supplied by Vodafone. Cable from Vodaphone router to UniFi switch. So house is Vodafone. Garage via switch comes up in the garage ( network ) extension via

New Sonos devices drastically reduce my wifi speed. Like a lot. Can’t work. And yes, my router and service are fine.

halo,my name is Marius and i have a question:how to group a beam 1,sub and 4 play 1?

Since the last update, I’ve been having issues streaming from Sonos Five. I’ve noticed in my router logs it seems to be switching from Ethernet to Wifi and have no idea why. My Sonos Five is connected directly to my router by a ethernet cable. Over the years, I have had more trouble with Sonos than any other device. 

My Sonos setup:4 rooms:Office: Stereo pair of One Gen 2 (left) & One SL (right) (both on 5 GHz wifi) Living Room: Sonos Beam Gen 1 (on 2.4 GHz wifi) Kitchen: One Gen 2 (on 5 GHz wifi) Bedroom One Gen 2 (on 5 GHz wifi)All running the latest Sonos firmware (91.0-70070)My network:1x Eero Pro 6 (running the latest Eero firmware)(I used to have a second Eero Pro 6, but I’ve recently found that a single unit provides sufficient coverage for my whole house. So I removed the second unit to avoid creating additional interference.The problem I describe below occurred both before and after I removed the second Eero.)All Sonos speakers have reserved IP addresses.-The issue:I’ve found a strange issue when airplaying to the stereo pair in my office, if I try to then move playback to another speaker (still via airplay):I connect via airplay to the Office stereo pair and playback works fine. Sometimes the right speaker starts playing a second after the left speaker, but both speakers play perfectl

Hello - I have 2 x Era 300s on a wifi network and would like to add a couple more smaller speakers to the system to fill out the room. Usecase is music in a midsized room.Budget is an issue so looking at second hand, will older models like Play 1 do the job? Any older models that wouldn't work?Thanks.

I lost WAY too much time on this issue.If it can help at least one person to not lose as much... Turns out that, if you are using your Sonos in a Dual-Stack Environment, if you only get Name-servers over IPv6, Sonos is unable to use them. Your name-servers NEED to be reachable over IPv4 for Sonos to work. Hopefully, this bug gets fixed soon as more and more ISP’s are transitioning and leaving the legacy where it belongs.

I have recently had a new Vodafone router and now my Sonos One Gen2 will not accept the WiFi password.I have done a factory reset of the speaker, rebooted the router, switched off the extender, connected to ethernet cable and none of these actions have allowed connection. I have even tried connecting to my phone via a mobile hotspot, but exactly the same, does not accept password.All other devices have connected to the new router without any issue.Any advice before I throw it in the bin !Thanks

I have a One and One SL that stopped working at the exact same time. No power surges, limited use. Sonos will only support the one year warrantee even though the speakers were hardly used, I wonder what would cause these to fail in tandem?The mother ship was no help at all and this makes me consider any future purchases. After the app release screw up, inconvenience and suspicious failure, I would you be careful out there folks!

I have changed my home router and my existing Sonos one speakers cannot connect to WiFi. I have followed instructions for re-booting and re-factory setting but speakers will not connect. Any advice would be appreciated.

I cannot pair my speakers, just bought the Era 100, and returning because didn't like the size for my kitchen. Will possibly order the Play 2. Only thing is a neighbor gave me his old Sonos One’s same thing happened there. When i group them the sound goes off on both speakers. Worked with tech support, they tried a bunch of things none of which worked. i gave up. rebooted my home router 5x, on same network, unplugged my arc and plugged back in, so whats to do here? shouldn't be this difficult. tech support suggested i turn off DHCP on my router? lol, or put my router into bridge mode? im not pairing my router with another router?

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

Anyone experiencing a decrease in the bass of the system (in my case 2 Era 300 + Sub 4) after last update (updated yesterday October 16th). since this update, I am expericing a decrease in the overall bass of my system.

Hi everyoneI have problem with my stereo pair. I have 2x era100 and when i use it on Wi-Fi i haven’t any problem. When i connect by bluetooth my stereo pair to my PC or Phone, usually i see “device is connected”, but i can’t hear any sound. I change audio output to era100 on PC and Phone, but this still don’t work. I reset my system and add again to sonos app tree times - this didn’t help. I don’t know what to do. Please help mePS: Another devices like JBL Headphones worked prefectly on my PC and Phone by bluetooth protocol

My Sonos one microphone light won’t come on and mic won’t work 

I stitched to att AllFi router for my internet and now I cannot get the Sonos system speakers to connect to the net work I’ve gone through all of the steps several times and connected through the Ethernet but it’s notnworking. I have a speakers and all are in working order. Is there a security block issue?  thanks