Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2917 Topics

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dpizzutaContributor I
posted in Speakers

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

286
Airgetlam
9 hours ago
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CraddManContributor I
asked in Speakers

eARC from TV to ERA 300

In reviewing the input to the ERA 300, it uses a USB-c connection then guides you to use their line-in adaptor or combo adapter. Problem is, the eARC out on my TV is HDMI. Am I supposed to try to find a super high speed HDMI cable with USB-c on other end? IMHO using all of the adaptors is asking for issues and compromises the potential quality of the signal. How is someone supposed to connect the ERA 300 to the eARC out on a newer HDTV? I believe wired connections are superior and much more consistent than wireless/bluetooth. Any assistance is appreciated, 

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Stanley_4
4 months ago
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DavidJSAvid Contributor I
posted in Speakers

grouping 5hz and 2.4 hz

Hi allI’ve had the current set for a while now but recently I’ve experienced more connection issues than ever, despite no changes to my set up.  These are especially bad when grouping pairs of speakers with other ones.I’m on BT smart Hub 2 and I have to use the BT disks to get wifi around the house.Although I know these are not recommended , as above, it seems to have got worse recently.I’ve been digging through my wifi app and can see that some of my products connect using the 5hz band and others on the 2.4hz.Will that make a difference with the grouping and is it possible to make them all use the same?; I’ve read on here that 2.4 is better at reducing interference.Many thanks in advanceDavid

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D
4 months ago
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paulfieldingContributor II
asked in Speakers

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

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Stanley_4
9 hours ago
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Daddy RabbitContributor I
asked in Speakers

sound quality of e300

I have an Era 300 that I enjoy. However, it’s missing something. Doesn’t have enough ooompf. The highs sometimes are too harsh to bright. I need some punch. Would it be better to buy another Era 300 or buy the mini sub to go along with current Era 300? Which is going to offer me the most accurate sound

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buzz
12 hours ago
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silkysmoothContributor I
asked in Speakers

Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

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buzz
12 hours ago
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OdinUnnaveiiBakkenContributor I
asked in Speakers

Connecting One Sl to Sonos S2 app

I bought a surround package from Sonos (Arc Sub 2x One SL)Have had it packed down for a couple months before moving in the new house, when trying to connect the system I can't get the 2x One SL to the S2 App because they are not compatible.Sonos says on their website that they are compatible with the Sonos S2 App.Whole package bought 10.12.2022 Are there anyone else that has been bugged with this?Thanks 

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Airgetlam
13 hours ago
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John76Prominent Collaborator I
asked in Speakers

Connect Bluetooth Headphones To Sonos

I have a pair of Apple AirPods Max and was hoping there was a way of making them work with my Sonos Amp to get wireless sound to them via a line in source.  I stumbled upon this link which made it appear it was possible using Bluetooth 5.0.  No luck so far, is this fake news?https://soundscapehq.com/can-i-connect-bluetooth-headphones-to-sonos/For what they say, Sonos would have to output bluetooth which I’m not convinced is possible.

5
ahr69
14 hours ago
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PdxdavidbContributor I
asked in Speakers

Dead Speakers

Our system is 6 years old…and in the past month 3 speakers ( 2 Play 1’s and a Play 3) have completely died.  Anyone else have this kind of issue?  Each have gone out on separate occasions…so no power surge issue.  Not happy this is happening…

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Stanley_4
1 day ago
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hapinsacks15Contributor I
asked in Speakers

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network.  Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: ​Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

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controlav
1 day ago
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dalasher84Contributor I
posted in Speakers

Airplay 2 unable to connect to Sonos

I have around 11 sonos speakers and 3 Apple HomePods. The HomePods work flawlessly for Airplay. But only certain speakers work on the Sonos side for Airplay and no matter what I do, (unplug all speakers and reboot router and modem and finally hard reset most speakers, nothing seems to work I consistently get “unable to connect to “speaker name””. However they all lseem to work on the Sonos V2 app. Has anyone found a fix to this issue?

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C
2 days ago
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Asi1968Contributor I
posted in Speakers

No me aparece amazon music en la aplicacion de sonos y la solucion es esperar y esperar al departamento de duencillos imaginarios.

He comprado un sonos era 300 y tengo amazon music unlimited (familiarI  al intentar instalar amazon music en la aplicación de sonos no parece el servicio.   Contacto servicio tecnico de sonos y resulta que el localizador de la app (obligatorio, ¡viva la privacidad!) me ha localizado en rumania (yo estoy en españa)  con lo cual me dicen que tengo que poner a mano mi ubicación, que ahí puede estar el problema. Rumania debe de estar fuera del planeta tierra pues no dispone de amazon music. La cuestión es que sigue sin aparecer. Me dicen que espere 5 minutos… nada. Después que espere media hora… nada. Tres horas después hablo por teléfono con sonos, hacen alguna cosilla y me dicen que espere 24 horas y que si no aparece… que les vuelva a llamar (me dan un numero de incidencia) La persona con la que hablo es muy amable, pese a que yo bufo. He comprado con mucha ilusión el aparato, pero toda la ilusión se ha transformado en una gran frustración. Una pena. ¿Tiene alguien alguna solución? Camb

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A
2 days ago
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mgag02Contributor I
asked in Speakers

Apple play code

Suddenly, when connecting Sonos one speaker to iPhone, I get request to provide Airplay code. I don’t have Apple TV nor have Airplay set up with a code. Not sure why it started asking for this or where the code may be. 

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Ken_Griffiths
2 days ago
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TerryTContributor I
asked in Speakers

Sub differences

What is the difference between the Sub and Sub Gen3

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bockersjv
2 days ago
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Pz8675309Trending Lyricist I
asked in Speakers

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

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Corry P
2 days ago
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Topbrick1Contributor II
asked in Speakers

Constant drop-outs, third party equipment/ software; and a failing Roam

I have a long history of constant radio drop-outs and numerous conversations with Sonos technicians to try and resolve the issues. They usually come up with the same monotonous fixes which involve switching all the Sonos items on and off, unplugging the router, and/ or changing router settings, changing all range of network channels.Also overtime other equipment has been alleged to be interfering with Sonos ie the Virgin Hub4 (which is now in modem mode and operated through a TP Link router), and the BBC Sounds app, which we have stopped using for the time being. The latest item that is suggested to be interfering with the Sonos system is our Devolo powerline.Just to add interest the Sonos Roam has stopped connecting with the system, although according to the Sonos App it is playing properly. Reading about similar issues and the lack of solutions, it seems that Sonos is just no longer fit for purpose. My system is:Room 1 Home cinema system consisting of Playbar, two x Play 3 and Sub-mi

4
Airgetlam
3 days ago
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Daver71Contributor I
asked in Speakers

Unable to link Sonos One speakers to new Virgin Media router

Having upgraded my Vigin media router to get 1GB my Sonos one speakers won’t reconnect to the Wi-Fi. I have. Followed usual guidance but no joy. Is this something to do with 2.4 vs bandwidth? Hoping there’s  a simple solution as fair to say I’m not very technical! Any help much appreciated.

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N
3 days ago
ronks
ronksAvid Contributor I
posted in Speakers

Cannot register new Era 100 speaker

I have gone through the adding process and named the room; but the new device is "not registered".I see on my iPad under Settings when I try to register it: Incompatible Software VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.I have done every update I can find, but to no effect.And now on my system I getWe need to get Sonos running on the latest software.Choose Check for Updates to get started.So I do, and it says I am up to date; but I cannot get past that window.

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Airgetlam
3 days ago
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dextechContributor I
asked in Speakers

Beam2 & Era 100 Multi Use Zones

Hi, I have a family room which has a seating area around the TV with a Beam 2. Across the room a few metres I have a pair of Era 100’s. One Era is in the kitchen area and the other is in the dining area. Can I use the 3 speakers as 3 zones so split the Era 100’s into 2 zones and run them as mono? Therefore the kids could watch TV quietly using the Beam then I could listen to radio in the kitchen and have the dining room Era off. Then at a party turn on all 3 to have the party mode or use the Era as rears for the Beam when a film is on?. Is this possible? Thanks Sam

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D
4 days ago
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KdubuContributor I
asked in Speakers

play3 and roam on same system

can a play3 and a roam be used at the same time

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106rallye
4 days ago
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Daddy RabbitContributor I
asked in Speakers

sonos era 300 - EQ

Just asking about using the eq. I surely hope the eq is more than just two lines ( bass and treble ) using slider to adjust. The reviews I read were really topping up EQ. They made it sound like you had infinite ways to adjust. Hope I’m wrong cause it may go back

3
D
4 days ago
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DC75Contributor I
asked in Speakers

Speakers won't connect to sky broadband hub

Hey all, I recently changed to sky broadband from BT and since changing I cannot get my speakers to connect to the new network.I have separated the 2.4 & 5ghz channels and also turned off the sync and still nothing it's done my head in so much. Anybody know what settings are required to get them working?. I'm trying to setup up a play 1 & 3 and also a beam. Many thanks for any advice in advance also. 

3
S
4 days ago
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ronguralContributor I
asked in Speakers

What to do with my Play 3

This a question asking for suggestions: I oriiginally had the play 3 and 2 play 1s to play music in our dining room. A few years later, I invested in the Sonos Arc and am now using the 2 play 1s as rear speakers for our tv setup. So what’s the best use now for the play 3 - which is no longer involved with the Arc setup?

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N
4 days ago
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BeachEstate 29Contributor I
posted in Speakers

my sonos speaker is connected but not playing 

my sonos speaker is connected but not playing

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buzz
4 days ago
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whiskeymikeContributor I
posted in Speakers

Spectrum problem

I have spent almost 11 hours on various telephone calls with Sonos tech support trying to get my Sonos One speakers working.  Technicians have told me that I must label my 5G and 2.4 with different names.  Spectrum tells me their routers cannot do this.  Are there cures for this problem?

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D
4 days ago
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