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Get help with your Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 816 Topics
  • 4,555 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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816 Topics

Edward R
Edward RRetired Sonos Staff
published in Speakers

Factory Reset: What you need to knowF.A.Q.

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first.    What a Factory Reset is Not:    A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by interference in the WiFi environment (Even if everything else seems fine, and yes, even if you seem to have good bandwidth in that room). Sending music from room to room (or device to device), is rather demanding. Just because one device works fine, it doesn’t mean that all others will as well. Location, distance to router, devices nearby, there are many things that can influence a WiFi device and its ability to effortlessly send and receive information.    The solution for a room disappearing from the app.  Factory resetting your speaker to solve this problem is rarely (almost never) the answer. You would be better served by doing an evaluation of your network environment, to ensure there is no

162366
Edward R
3 years ago
Edward R
Edward RRetired Sonos Staff
published in Speakers

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with the assumption that you already have one or more Sonos products and are simply adding onto that system. If your setup is brand new and this is your first device, please see this article instead: Setting up your Sonos system.If you haven’t run into any problems with the setup but are just unsure how to go about it, see this help article: Add a new Sonos product to an existing system.If you have followed the usual steps with no success, read on… We have assembled a short list of quick tips to try to get your device added in as quickly as possible. Let’s try some of these things first.  Restart the device that has the Sonos app installed on it (we call this the controller device): This can help for many reasons. For example, sometimes, an application running in the background can interfere with devices on your home WiFi network. Unplug your router fo

169690
Edward R
3 years ago
D
DJ9077Contributor I
asked in Speakers

cant connect to new wifi even after discovering speaker

I updated my internet provider and changed WiFi and can now only connect one of my three speakers. I even did a reset and got to to the point where the speaker is recognized, it makes the chime sound and then say can’t connect to WiFi? I’m hoping someone has an answer.thanks

1
Airgetlam
24 minutes ago
alsmith
alsmithContributor I
posted in Speakers

Volume control

With multiple devices, raising the volume with an iPhone raises all devices by the same amount. Id wish for it to be proportional. The use case is that sometimes I use airplay to a speaker that I don’t want to hear and relay that to a room that I do want to hear. Raising the volume in the iPhone turns it up in both rooms which is counterproductive. 

1
buzz
1 hour ago
N
ndnmdContributor I
asked in Speakers

playbar cuts out when listening to music

I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck.  There is never any interruption in TV audio.  I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar?  Any thoughts on fixing this issue?

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I
3 hours ago
R
RosettiContributor I
asked in Speakers

Can’t listen to Spotify on two speakers and speakers appearing alternatley in system

I have two One SL speakers (Living Room and Bedroom) and up until today have been able to listen to Spotify on both at the same time. Now all of a sudden I can only select one or the other. I can still listen on both speakers via the iPhone Music and Podcast apps, the problem is only with Spotify (a service you have to add - could this be part of the problem?)I opened the Sonos app and only Living Room was showing in the system, and it couldn’t find Bedroom to add it. I messed around rebooting and connecting to another speaker in Spotify then noticed that my system was now showing Bedroom only, Living Room was gone. This has happened a few more times as I’ve gone through various troubleshooting methods (pressed the button on the back of the speaker, rebooted my router) - each speaker alternates showing in my system, and it doesn’t seem to to based on which is connected to Spotify. Right now I’m connected to Bedroom and it will play, but Living Room is the one showing in my system. Why

0
R
13 hours ago
S
SonomaEBContributor I
asked in Speakers

Question about outdoor speakers/amp interfacing with current Sonos indoor system

We have a Playbar, Beam and a couple of 1 portable speakers, all of which we love.  We’d like to add a couple of outdoor (waterproof/resistant) speakers.  Here are my questions:Since we have a Sonos system, do we still need an amp?  (The Playbar is just off the patio, indoors). Would the outdoor system be considered a new system or can it integrate with our current system? I’m assuming the speakers still need to be plugged in, yes? Do the speakers communicate with the amp wirelessly?Thanks in advance!

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melvimbe
13 hours ago
T
tkharleygirlContributor I
asked in Speakers

Speakers cutting out is boost the solution?

Hello, I have 8 one SL speakers through a 2500 sq ft house.  I had multiple problems with far reaching speakers from the router cutting out on my wifi.   I have moved the router to the central part of the house and connected one of the speakers to my router via ethernet to create the mesh sonos network.  I’m still having problems with the speakers cutting out (one of them being the speaker that is connected to the router).  I have rebooted all speakers, changed the channel on the sonos.  My last option is to call my cable provided to ensure that the channels match and the other channels are disabled. I disconnected the wifi extender and live in a house so should not have to much interference from my neighbors. My next thought is getting a boost but before I purchase it I want to ask if that is really going to correct the problem? The far reaching speakers are cutting out but it is happening on the majority of them intermittently.  Sometimes I can uncheck the speaker and check it again

15
T
15 hours ago
Z
Zekeydog731Contributor I
asked in Speakers

sonos one SL disappearing from app

I got a new sonos one and it connects to the app fine. Then all of the sudden when I exit out of the app then open it back up the sonos one is not listed in my system. It happens on everyone’s somos app in the house and I thought it was a product problem so I exchanged it. But it is still happening. I tried to turn off my router and then set up all systems again and it is still not working. So every time I want to use it which is a lot I have to factory reset it and set it up again.

3
Corry P
16 hours ago
D
DavidDKContributor I
asked in Speakers

Apple Music can't connect to Airplay/Sonos One.

Sonos One vs.  AirPlay.  😡Can't play from my iPhone/Music App throught Airplay on our 1 Sonos One - the other 2 we have, works without problems.Tried doing a reset, and it works, RIGHT until I play something from the Sonos app on my iPhone, then it won't work again!  Everything is updated, the iPhone, Apps and the Sonos speakers….. What to do??“cannot connect to Køkken” ⤵️

1
Jamie A
19 hours ago
B
BruhzerContributor I
asked in Speakers

Help

Bonjour, alors voila j explique mon problème : J’ai une paire de Sonos One, mais je n’arrive pas à les connecter avec mon vidéo projecteur que j’ai eu récemment. Pour info le vidéo projecteur que j ai en ma possession est un Xiaomi Comptact smart projector 2 ( ce n’est pas le vidéo projecteur de compétition, mais pour une chambre c’est pas mal ) mais le bémol sur ce projecteur c’est que je n’ai qu’une prise Jack, une sortie USB A et également une sortie HDMI, mais aucun moyen de connecter par la prise optique. Je ne pense également pas que la sortie HDMI du vidéo projecteur soit compatible Arc.J ai de plus une Xbox série X donc est ce que je peux passer par l intermédiaire de celle ci ?En tout cas si vous avez des solutions c’est avec grand plaisir 😅 Moderator edit:Google Translate-Hello, so here I explain my problem: I have a pair of Sonos One, but I can't connect them with my video projector that I recently had. For information, the video projector that I have in my possession is a

3
Corry P
19 hours ago
Alonzo Mosley
Alonzo MosleyChromatic Producer I
asked in Speakers

Speakers Drop

Four Sonos Ones, two Sonos Threes. One Connect and One Boost. The Three are a pair. One of the Threes is hardwired into the router, as is the Boost. The other Three and the Connect are eight feet from the router, unobstructed line of sight.1300 square foot, single-level apartment. Drywall walls.New (Sept 2022) router.I cannot accept “network interference” as a reason why speakers drop and come back in sporadically.Yes I have rebooted the router, and at least weekly I unplug and replyg every speaker (which involves moving bookcases, which is nice).Diagnostic 233812001 and 964518148.

20
Corry P
21 hours ago
D
DashoContributor I
asked in Speakers

Sonos connected to router with ethernet cable

When I open the app, it only wants to connect wirelessly.  How do I bypass that step?

1
Airgetlam
1 day ago
J
jspmorrisContributor I
asked in Speakers

Arc Volume Dropping

The volume on my ARC keeps randomly dropping to a very low level. When I raise it, it drops again. Seems to happen more frequently on 5.1 sources. My Arc is connected to my 4K ATV viewing on LG OLED TV. Thanks for any help.-Jeff 

1
AjTrek1
1 day ago
T
Twistedvip50Contributor I
asked in Speakers

sonos devices dropping connection

After recent update majority of my Sonos devices have been constantly dropping off the internet every day or two.It's usually been 3 out of my 7 devices, however it's starting to get worse with the 4th now dropping off. I've gotten so frustrated I thought it may have been my router so I purchased a new $400 router setup. And still they are dropping.It's usually my Play:1, Play:3 and Play One. Looking for answers as I am now holding off on my planned Sonos purchases because of this issue.I've created a diagnostic: 1329675780

5
Ken_Griffiths
1 day ago
S
Sonos listenerContributor I
asked in Speakers

Sonos One SLs in a pair don't stop playing at the same time

Hi, I’ve just bought a new pair of SLs and they are really good. The only problem that is bugging me is that the left speaker stops a little bit earlier than the right speaker when I hit pause on Spotify. Is it a common thing?P/s: They do start playing music at the exact same time though.

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Corry P
1 day ago
B
BPietersContributor I
asked in Speakers

Play 5 gen 2 only base tones after overvoltage repair (Power on failure)

Hi, I had destroyed my sonos play 5 gen 2. I made a mistake which caused power supply of 400V.Then I found the very usefull youtube video explaining met how to repair.The 3.15 A fuse and the varistor where dead. After replacing them the speaker was able to power on.But the sound is not well. It produces almost no mid and high tones. I have disconnected the three base speakers and found it does give a little bit of mid and high tones. All three speakers are working. But not at normal levels. Does anyone have a next step for me? Or can I buy the complete repaired board somewere?

0
B
1 day ago
H
HorseContributor I
asked in Speakers

Router reset. System won't connect to wifi.

 2.4Ghz in use.  5Ghz disabled. Mode is B/G/N 

9
H
2 days ago
P
PonchozContributor I
posted in Speakers

Poor product support

Sharing a recent experience with Sonos Support and lost confidence after a history of purchasing multiple products. The support issue we experienced relates to a known design weakness posted by many users across multiple channels, which is a power supply failure. In the fall, we experienced a power outage and after power to the house was restored we noticed three of our Sonos products would not turn on. Two (Playbar and Beam in separate rooms) were plugged into surge protectors and one (Play:3) directly into the wall. Three other products showed no issue. All are out of warranty but the Beam only just out. When I spoke with Support their best offer is to return to Sonos in exchange for a 30% discount code. So now we are asked to spend even more money to replace the products with a history of power supply quality issues across their portfolio.Does this sound reasonable?Thankfully, the Playbar was purchased from Costco, who took it back with a full refund. The others were purchased from

5
Airgetlam
2 days ago
I
IanPaddContributor I
asked in Speakers

Trying to play Spotify simultaneously through Roam and Beam

I’m trying to sync up Spotify with both my Roam and Beam to play the same song through both speakers. The system in the Sonos app only seems to list one device at a time and won’t find the other when I try to add a product, despite Spotify detecting both products still. So when I choose grouping in Spotify, I can only play through the one device in the Sonos app system. I’ve tried resetting the speakers, apps, wifi and both devices have different IPs but nothing works. Can you help please?

4
Ken_Griffiths
2 days ago
A
AnnelutherContributor I
asked in Speakers

Successful Turntable Connection?

Has anyone successfully connected a turntable to a Sonos Play 5??? We’ve tried two different turntables, cords, preamps etc and the sound quality is terrible on all of them. Please let me know which turntables you’ve had success with! So far we’ve tried Fluance and Audio-Technica. Thanks!

10
Belly M
2 days ago
I
iandomContributor I
asked in Speakers

Locking Sonos to 5GHz

Is it possible to force Sonos to use the 5 GHz band and thus avoid microwave interference?I have recently replaced some old Sonos devices with new S2 capable devices, so I have a mixture of Sonos Five, Sonos Port (all new) and Play:3 (older, not replaced). Three of them are hard-wired to the LAN, the rest rely upon wireless.My home WiFi network supports both 2.4GHz and 5GHz (same SSID) with two WAPs to provide good 5GHz signal throughout my house.My problem is that when I use my microwave a number of the devices lose the music stream (which is coming from a NAS hard-wired to the LAN).  This suggests Sonos is using 2.4GHz.  Is there anyway I can have the Sonos devices just use 5GHz all the time to avoid this issue?  

12
Airgetlam
2 days ago
R
Ryan CTContributor I
asked in Speakers

New Sl will not pair to vodafone pro hub

Hello, new to the forum. I have a play one Sl that I can’t connect to my new router. I have other units that have paired no issue just this one. I have wired it in for the moment and works ok. However when I try to create a surround, I choose the speaker it’s playing from the app and the wireless one will not work and asks to add to the wifi network again. It will not add if the wired one is in. If I reset both then add the other play one it pairs ok. But still can’t pair the Sl, that has to go wired again. The system was all ok before I upgraded to the pro hub 2. I can play them all together no issue just this pairing issue that’s possibly causing the surround issue too? I have spoken both to Sonos and Vodafone but still getting no where. Any help or advice is greatly appreciated and sorry for the long postMany thanks

8
R
2 days ago
M
ModarinContributor I
asked in Speakers

What Crap is Sonos Beam

Why is the Beam such a crappy speaker? After having it connected to my SONY Bravia I tired of it losing the connection. Connect, disconnect, connect. Over and over again and again. I finally moved it to the bedroom to use  as a stand alone speaker. Again with the same connection problem. Sometimes it plays. Other times it doesn't produce sound even though the app is showing the little dancing bars.Hell the Roam has outshined the Beam. It has been flawless for such a little speaker.I went through he whole wifi updating as recommended by Sonos and it working for a while but then it stopped playing when selected. It seems to like when it's selected via the iMac but not the iPad. Sometimes it likes the iPhone other times not.Totally frustrating to invest so much money on the Sonos products and experience this crap. Sonos get you act together. You have a real issue here.Anyone else suffering with this speaker? I am ready to invest in another company’s products, Hello Klipsch or Polk and hea

3
buzz
2 days ago
R
Retro90sMTBContributor I
asked in Speakers

Nothing will play through the SONOS app

I have a three room setup - two stereo pairs of play 1s downstairs and a single play 3 upstairs. I mainly listen to stuff on Spotify which I usually do through the Spotify app, however I sometimes want to listen to the radio which I use the SONOS app to play.Last weekend radio was working fine. This weekend it isn't working at all. I have tried to play several radio services through the SONOS app along with Spotify. In the case of radio stations, if a room had previously been playing something started on the Spotify app, it resumes play from Spotify. When I try to play Spotify through the SONOS app I get the error adding tracks message.Grateful for any advice.

2
buzz
2 days ago

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