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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4891 Topics
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AdydeeaduliContributor I
posted in Speakers
discount codes

Hello, I would like to purchase a Sonos product and if someone can help me with a discount code, thank you very much.

623
D
1 minute ago
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The1stCokeContributor I
asked in Speakers
I can't get Sonos to work.

What am I doing wrong? Sonos used to work for me, but in recent history, anytime I attempt to use it, something goes wrong. It will play random things and not what I put on, it will freeze, not respond and generally be unusable. Is this the new normal? 

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J
23 minutes ago
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Yv3Contributor I
asked in Speakers
Sonos unpairing as well as not playing in the group

I have had a Sonos system for many years, 9 x Sonos One, 1 x Beam 1 x Era 100 & 1 x roam. I updated a playlist using the old Sonos app, (as we know that isn't a feature the new sonos app affords us!) and since then music drops ALL of the time. I could be playing music with all the sonos one speakers grouped together, and either one of the stereo pairs would drop/ unpair itself ( so only one speaker of the two would play), or one of the single speakers will not play music, although the app shows them as playing music.Sonos spent weeks telling me that it was my wifi, to the extent I was going to leave my internet provider. They told me to wire two speakers into the router, which I did. They also told me to buy a mesh system, which I did… and it still hasn't fixed the issue. What sonos is failing to admit, is that this isn't an issue with my wifi! I can play songs on my speaker without any issues if I airdrop the music to my speakers, not an issue. I primarily use apple music, but I h

296
Y
1 hour ago
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EdburgContributor I
asked in Speakers
One SL speakers

Will One SL speakers be damaged if played at 20 degrees to F?

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G
2 hours ago
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madden69Contributor I
asked in Speakers
playbar bass blowing

my playbar is “blowing” with bass. I’ve opened the case and all 4 of the outer speakers are not sealed around the top. (between 11 amd 1 on a clock face) what can i do to rectify?

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buzz
7 hours ago
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Ben in TaiwanContributor I
asked in Speakers
sub wont flash green

My sub needed to be reset after moving.  The factory reset is not working. It flashes orange but never turns green.  How can I add it to my system ? 

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Corry P
9 hours ago
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Lone MuskieContributor I
asked in Speakers
Sonos Five will not update

According to the SONOS service rep I can no longer use my Sonos5 as it will not update. I switched to Starlink as my Internet Service Provider and they claim they do not support sattelite ISP connections. This is total BS since every other streaming service we can pay for ie: Netflix, Amazon Prime, U-tube, Hulu, Disney, Paramount etc    can stream via Starlink, but Sonos does not. One has to ask why, when every other streaming service can transmit/receive data packets via a fully licensed and valid ISP as Starlink is, but Sonos says they cannot support this service? No ratiional explanation can be offerred to refute why this cannot be remedied. So I now own a $700 doorstop?

385
Stanley_4
13 hours ago
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Danny5190Contributor I
asked in Speakers
2 Sonos line-in adapters?

I have 2 era 300s. Do I need 2 sonos inline adapters to connect them to a turn table?Thank you

192
D
19 hours ago
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El NiñoContributor I
asked in Speakers
sonos one

Ik kan een Sonos one niet koppelen aan andere Sonos speakers. Krijg telkens de melding dat er geen verbinding gemaakt kan worden. De Sonos one kan ik wel alleen laten spelen…Moderator edit:Google Translate-I can't connect a Sonos one to other Sonos speakers. I keep getting the message that no connection can be made. I can let the Sonos one play alone...

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106rallye
21 hours ago
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pkeeContributor I
asked in Speakers
Sonos Era100 speakers stop mid-way with no sound while the Sonos app continues to play.

Hi, I’m new to the community and would appreciate any help. I’ve been searching for an answer but haven’t found one yet. I have two Era 100 speakers that have worked perfectly for almost a year. Recently, they’ve started stopping in the middle of a song, regardless of the song or source. The Sonos app still shows that the music is playing, but there’s no sound from the speakers.I’ve tried pausing, playing, and restarting the app, but none of these actions resolve the issue. The only way to restore sound is by saying, “Alexa, play…” which makes the speakers work again. After that, I can use the Sonos app to play music as usual. However, the problem returns after a day or two.Has anyone experienced this issue or know how to fix it? Thank you in advance!

485
AjTrek1
1 day ago
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MartySimContributor I
asked in Speakers
connecting a turntable to Sonos One

I have a system of 3 x Sonos OnesWhat is the simplest way to connect a turntable to them

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Corry P
1 day ago
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MalrockMCEA2KContributor I
asked in Speakers
Infinite loop of hell on setup

Ok, so at some point i decided to move my 2x one sl and beam, set up new account, made reset on all speakers, and… the hell started. First of all, no matter what i do, none of the speakers accept wifi networks, they see them, but reject connecting, one sl’s can even connect to 5g ones, but beam only seems to accept 2.4 g one, but no love on connecting, so decided to just go with ethernet, once again, app sees the speaker, accepts audio pin, then states it has issue to connect with wifi “” and … nothing, so cant tie speakers with no wifi nor lan - any ideas ? 

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106rallye
1 day ago
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SymphonyContributor I
asked in Speakers
Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

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C
1 day ago
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SrvmjContributor I
posted in Speakers
Connecting sonos speakers to Amazon fire tv stick through wifi

Hi, I am intrested to know why Sonos speakers cannot be connected to Amazon fire tv stick through wifi. Sonos is already using the voice assistant ecosystem of Amazon Alexa in their speakers. It would be amazing if,  Sonos bring the feature connecting speakers to Amazon fire TV stick through wifi for seamless and lossless sound output.Any thought on this???  

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Stanley_4
1 day ago
K
KlipzContributor I
asked in Speakers
My sonos play:1 won’t connect with my amp and ceiling speakers

Ceiling speakers and amp are working fine. i purchased 3 sonos play:1’s hoping to join them to the same network for a more fuller sound. I’ve done a hard rest on the play:1, managed to connect it to the app but when i click it, it says unable to connect. Hopefully someone can help! 🙏

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Ken_Griffiths
1 day ago
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cmjordanContributor I
asked in Speakers
Play:3 won't setup... rejects WiFi password & Ethernet fails

Router: Asus RT-ACRH132.4G set to 20MHz, channel 115G set to all, channel 165no airtime fairness, WPA2 personal AES, same password for both networks, different SSIDsI have rebooted my router multiple times during thisWhen I leave Ethernet disconnected and do a factory reset → S2 set up new system → it finds the Play:3, connects to its WiFi, does its connection chiming → gets to the point of connecting the Play:3 to the house WiFi, then says cannot connect. Selecting the other SSID yields the same result. I am certain the password is correct.When I connect it to Ethernet and do a factory reset → S2 set up new system → it finds the Play:3, does its connection chiming → still goes to the step of connecting the Play:3 to the house WiFi, but it seems the WiFi chipset is disabled while in Ethernet mode because there are no SSIDs displayed to pick from. “Other network” is the only available option. Selecting that and typing in the SSID yields the same error.The exact text is:We couldn’t conne

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C
1 day ago
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EeeyoreContributor I
asked in Speakers
Play 3 refuses to reconnect

Play 3 speaker is 5yrs old at least, occasionally disconnected, but a quick on/off with the WiFi button on my phone and it reconnects. 2 weeks ago it just ignores any attempt at connecting. There is a Play 1 upstairs, further away from the router that connects reliably, nothing has changed with my router, play 3 location, network settings, but it will not connect. Currently sat with it next to my router, with its little green light flashing, blissfully ignoring anything I do to make it talk to my network. Even plugged the speaker directly into the router via ethernet cable, still nothing. Green light still flashing.Controller app says its there but not connected. Any advice please?

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E
1 day ago
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postmanlondonContributor I
posted in Speakers
connection

I can’t reconnect my previously working Play 5 gen 1 and Play 5 gen 2 to my new network!

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N
1 day ago
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jhgreerContributor I
asked in Speakers
Speakers keep disconnecting

Recently, my Sonos has been unresponsive. I have gone through all the steps of rebooting each speaker and do get them to mount in the app, but the next time I log on, they are gone. Sonos can’t find them. This has happened 3 or 4 times now. I’m super frustrated. I never had this issue before. Anyone have any ideas of how to get my system working properly again?? I have 2 Play 1, 1 Play 5, and a play bar. I’ve managed to have my TV use the play bar for sound, but the sonos app cannot see it. All the other speakers I can get working for a day and then they cannot connect again.

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Mr. T
1 day ago
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s_12Trending Lyricist I
asked in Speakers
removal of a speaker from my system. And, remove the room. S2 app

I have been given an old Play 1 that has a blown bass speaker (didn't know that when i added it) so I want to remove it from my setup. I added it to a new room so I want that gone also.How? No idea as I can't see how too!?I have 1 arc, 2x300's, 1 sub, 9 sl's and 2 beams (gen 1 and 2)Any help appreciated!!

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jgatie
2 days ago
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G94800Contributor I
asked in Speakers
erreur 801 - Update IKEA

J'utilise déjà mon application sonos pour diffuser de la musique dans mon bureau avec une enceinte Ray relié avec une lampe Ikea sonos et cela fonctionne a merveille.  Pour mon domicile j'ai racheté une lampe Ikea sonos. Connexion wifi OK. L'enceinte est reconnue, mais la lampe n'arrive pas a accéder aux mises a jours et l'erreur 801 s'affiche.  Malgré rafraichissement de tout, box internet lampe etc. Rien a faire aucune connexion possible, toujours cette erreur 801.  Aidez moi svp  Merci  Moderator Edit - Translation by Google:I already use my Sonos application to play music in my office with a Ray speaker connected to an Ikea Sonos lamp and it works wonderfully. For my home I bought an Ikea Sonos lamp. Wifi connection OK. The speaker is recognized, but the lamp cannot access the updates and error 801 is displayed. Despite everything being refreshed, internet box, lamp, etc. Nothing to do, no connection possible, still this 801 error. Please help me THANKS

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G
2 days ago
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Dr KJCContributor I
asked in Speakers
sonos era 300

Dear community I am unable to identify center speaker working in Sonos era 300could you suggest that any ways to check waiting for reply

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MoPac
2 days ago
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Xcuse-MeContributor I
asked in Speakers
Sonos Era 300 cannot connect to home wifi

My Sono Era 300 just will not connect to Rogers Xfinity WiFi network. Any insight to why? Modem with built-in Auto switch between WiFi 4, 5, 6 and 6e and WPA 2 & 3. 

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X
2 days ago
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CocorascalContributor I
asked in Speakers
My Era 100.

My era 100 will not accept my wifi password. I am with Sky and as far as I know I do not have the option to split my signal. 

394
A
2 days ago
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ClivierContributor I
asked in Speakers
Era 300 and Airplay

Hi, I recently bought an Era 300. I tested the Airplay feature from my Windows Desktop with the Itunes app, and from my Pixel with AirMusic. At first, it worked and I could listen music on the ERA 300, but since a few days it does not work anymore. I factory reseted the Era 300 and it still does not work. The Airplay connection seems to work as I can select the Sonos speaker from Itunes, but there is no sound coming out. Has anyone else had this problem?

254
C
2 days ago
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