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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5893 Topics
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

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Ken_Griffiths
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FlyorcwTrending Lyricist I
posted in Speakers
sonos gen 2 sub repair

I am trying to repair a generation 2 sub. I have narrowed the problem down to the secondary power supplies. R37 has been burned out, there were posts that said R37 is a 18 ohm resistor however the marking on posted pictures show a smt resistor marked 18d. This is not a 180 Ohm resistor.  Has anyone successfully repaired a sub 2 with the problem being the secondary logic voltages ? I believe I have identified Q16 and D6?  marked as Y2 and 2F.  Any help would be appreciated, as there is very little info on the web. Thanks,  Carl

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jstead22Contributor I
asked in Speakers
can’t add to the queue

I can add a playlist to the queue once that playlist is playing I want to add another playlist to the queue. I go to anI go to a playlist and choose add to the end of queue and it says unable to add to the queue.

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DMD88Contributor I
asked in Speakers
Playbase issues

Hey folks, any advice on this issue, is my speaker on its way out? 😪This evening I noticed a constant low buzzing sound coming from the left side of my playbase. I tried switching off for a minute and back on again, when sound first came back on there was a loud pop on the left side of the speaker followed but the return of the constant buzzing 😢

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Stanley_4
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FirobassContributor I
asked in Speakers
wall mount for Sonos Five

I just bought a Sonos Five and I would like to mount it in a wall made in concrete. Can you pls suggest a structure to put it on the wall as Sonos does not provide one specific for the Five like they do with the outdoor speakers. Thank you

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Shay28Contributor I
asked in Speakers
Sonos Play:5 Speaker

I have a Sonos Play:5 speaker, which I can’t currently get to work. I have a (white) Sonos boost, and a (white) Sonos bridge. Should I be getting this combo to work?Thanks

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Airgetlam
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Confusing nickyContributor I
asked in Speakers
no longer connecting to my system

My Sonos move is no longer showing on my system tried unplugging and re plugging etc and nothing.

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buzz
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StephenNelsonContributor I
asked in Speakers
old sonos play 5 and other newer speakers

Having 3 gen 1 play 5s and a bridge and then some newer Sonos speakers like Soundbar, play ones, Roam, and beam - and having just moved - I’ll use at least 2 of the play 5s and the sound bar in a separate part of the new house and then the other newer ones in a different part of the house for surround sound mostly.  I believe the older play 5s require the older version of the Sonos app. Am I able to have both versions of the Sonos app on my iPhone with the older version controlling the play 5s and soundbar and the newer version controlling everything thing else? any suggestions on how to do the setups would be greatly appreciated.  

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Rutger199876Contributor I
asked in Speakers
Sub and Surround with record player dissapointing sound

So I upgraded my setup from two 100’s to the full set of arc ultra, two 300’s and a sub gen 4. tv audio is amazing. Huge booms and the arc is astonishing compared to what we had before. however when playing vinyl (connected with cable  to the 100), the audio just feels flat. Adjusting the eq or level of bass on sub feels like it barely makes a difference. Have moved the sub around as well but it doesn’t change a lot. I had the 100’s with record player before, but the sound just seams to expand to the whole room when I select the surround system as well as the 100’s, rather than giving me more bass, more surround and a deeper level of the music. is it because I have the surround set connected wirelessly to the 100’s that are set up for the record player? Or also I have a small pre amp that’s pretty basic, just to get the job done. Is that something that’s causing this?

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Mr. T
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Play5 gen2Contributor I
asked in Speakers
My Play5 gen2 has been diagnosed with aWiFi card issue fault

Because of the above fault i cannot use the device without it being plugged into the router via a Ethernet cable which is not ideal for us.Sonos has informed me the product is outside a warranty period and have offered a 30% of coupon if i return the product.I think it should be replaced. Any thoughts

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Mr. T
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Apparao gorleContributor I
asked in Speakers
mic turn on

How to turn on mic  

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ChloeleeContributor I
asked in Speakers
Amazon Firestick Volume Control

Hi there,Our Amazon Firestick is controlling the Sonos Beam2 Soundbar and TV which is great but we cannot see the physical volume number when we adjust the volume.ie, cannot see a number such as 10, 11, 12 etc. line we do with our other TV’s with soundbars and Firestick connected. I feel like we have tried everything with no luck.Anyone else have this issue?

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timgrieveContributor II
posted in Speakers
Speaker and sub placement

I’ve just finished work on a new house and could use some advice on placing speakers. I’ve got an Arc Ultra for video, and that’s more than adequate for our TV needs, so I don’t need to connect anything more to it. But for music, I want more – both for casual listening throughout the combined kitchen, dining room and living room, and for somewhat more focused listening (or at least the best and loudest sound) in the kitchen itself.  My working assumption has been six Era 100s mounted high on the walls, plus a sub, as shown below.  But is this optimal? Should I be going in a different direction? Thank you!  

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MusicFan99Trending Lyricist I
posted in Speakers
ERA 100 Cannot Access Music Library USB Stick in Router - SOLVED

I had a very strange Sonos problem today, but it now seems to be fixed. Today I received an Era 100, which I was adding to a system consisting of four older Sonos speakers in different room. I installed the Era 100 and it was able to play from streaming sources but could not play material from my music library, which is contained on a USB memory stick plugged into my router.Interestingly, I could get the Era 100 to play material from the music library by grouping it with any of the other speakers in the system if I initiated the playback from the other speaker. I called Sonos about the problem and spent a long time on the phone with a technician. He ultimately escalated the issue to Level 2 Support. The Level 2 technician revealed that the problem has been around since November 2024 and affects not only the Era 100 but also the Era 300 and some other recent speakers. The original technician stated that there was a potential solution that he could implement by remotely logging into my c

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Sotiris C.
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VillenAvid Contributor I
asked in Speakers
Speakers

In my entertainment room for music listening only, I have across the length of the large room:One end - 1 x Era 300 + Sub miniOpposite end - 2x Era 300s + Sub Gen 3I used to have the 2 eras paired in stereo with the Sub Gen 3, but recently I’ve been playing around with the system.i unpaired all to run as individual units, then paired the sub mini with the one era 300 and on the other side I paired one era 300 with the Sub Gen 3.so technically I have 3 rooms grouped:era 300 + sub miniera 300 + sub Gen 3era 300NB. I have not run trueplay as yet.i noticed when playing the group, the Sub Gen 3 bass cuts out, but not the sub mini. If I turn the sub mini off, the sub Gen 3 kicks in in play.any idea why this happens?Thanks,V

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Jamie A
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Rocket girlContributor I
asked in Speakers
speakers not connected

I keep getting a message that my speakers are not connected and they always have been connected and I try to connect them and they won’t connect. Only my two Bluetooth speakers will connect

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Airgetlam
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Crossy72Contributor I
posted in Speakers
connect to my new router

Hi can anyone help I’m struggling to connect my Sonos play 5 to my new router (wireless) . I can connect through Ethernet but than can’t move my speaker around the house ? Many thanks 

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pescoebillContributor I
posted in Speakers
Suggestions for a Simple Sonos Setup for a Small Apartment?

Hi everyone,I’m interested to set up a basic wireless speaker system in a small apartment—mainly for podcasts. I’ve heard about Sonos and I’m curious what a good starting setup might look like for a smaller space.Would one or two speakers be enough to get a rich sound? Are there specific models that work better in tight rooms or near walls? I’m also wondering how well they integrate with streaming apps and voice assistants.Would love to hear your recommendations or lessons learned from your own setups!Thanks!

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Stanley_4
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OliverPerschContributor I
asked in Speakers
Update failed, error 1066

Hello everyone,I've been experiencing an error on my system for a few weeks now. The error is called error 1.066. I don't know how to fix it. 

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AndyFenContributor I
asked in Speakers
Create Sonos account

Trying to create a Sonos account fails saying check Internet connection 

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Airgetlam
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xtoalexAvid Contributor I
asked in Speakers
can u add two sonos 5s and make them tweeters with a mini sub and sonos ray or sonos beam

i have a bat cave or den and have two fives  and a mini sub ....can u  add a sonos beam or ray by using the sonons 5 as tweeters...giving me two sonos 5s as tweeters a mini sub and a mini sub all integrated and not grouped is this possible 

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Airgetlam
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KM4MEAvid Contributor I
asked in Speakers
trueplay bug

I just got 3 era 100 speakers. Returning to Sonos after a few years away. I remember trueplay tones being quite loud on previous speakers.  But on the era 100s it’s pretty quiet. Then I noticed that whatever I set the volume to on the speakers before trueplay is what the tones would play at. That’s not normal right? I’m not touching the volume after initiating the trueplay process. It’s not same for both quick and advanced trueplay, quick is louder.   what is the volume setting equivalent for trueplay so that I can be sure it runs at the correct volume?  thanks 

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Airgetlam
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BuzdarContributor I
asked in Speakers
Sonos one sl wifi connection issue

HelloOne of my two SL1 speakers will not connect to my home network via WiFi.Things I have tried.Disconnect Speaker from power 2+ minutes. Disconnect speaker and router then power router back up and then speaker back up  Disconnected all my Sonos products in the room as it was the whole room setup w/multiple other Sonos products Step 2 again but with all Sonos products included in the set up  Also did all this based on the app T.S. Instructions  In the app I removed said speakers from current set up and then tried adding them back  oh and did all this multiple times as well  

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Airgetlam
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Mique101Contributor I
asked in Speakers
SONOS 5 connectivity

SONOS Play:5 is connected to the router with ethernet cable but randomly ‘disappears’ from the SONOS app. At this point the router network map says ‘no product connected by ethernet’. Have changed the ethernet cable but with no improvement.All other SONOS products working OK with wifi or ethernet,

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MimaContributor I
asked in Speakers
the beam is not working and not showing up when updating network on app

The beam does not turn on , is  not working g with Alexa , and does not show up on Sonos app as being connected to the system anymore 

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Stanley_4
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