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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5875 Topics
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

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Ken_Griffiths
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xtoalexAvid Contributor I
asked in Speakers
can u add two sonos 5s and make them tweeters with a mini sub and sonos ray or sonos beam

i have a bat cave or den and have two fives  and a mini sub ....can u  add a sonos beam or ray by using the sonons 5 as tweeters...giving me two sonos 5s as tweeters a mini sub and a mini sub all integrated and not grouped is this possible 

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BuzdarContributor I
asked in Speakers
Sonos one sl wifi connection issue

HelloOne of my two SL1 speakers will not connect to my home network via WiFi.Things I have tried.Disconnect Speaker from power 2+ minutes. Disconnect speaker and router then power router back up and then speaker back up  Disconnected all my Sonos products in the room as it was the whole room setup w/multiple other Sonos products Step 2 again but with all Sonos products included in the set up  Also did all this based on the app T.S. Instructions  In the app I removed said speakers from current set up and then tried adding them back  oh and did all this multiple times as well  

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Airgetlam
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MusicFan99Trending Lyricist I
posted in Speakers
ERA 100 Cannot Access Music Library USB Stick in Router - SOLVED

I had a very strange Sonos problem today, but it now seems to be fixed. Today I received an Era 100, which I was adding to a system consisting of four older Sonos speakers in different room. I installed the Era 100 and it was able to play from streaming sources but could not play material from my music library, which is contained on a USB memory stick plugged into my router.Interestingly, I could get the Era 100 to play material from the music library by grouping it with any of the other speakers in the system if I initiated the playback from the other speaker. I called Sonos about the problem and spent a long time on the phone with a technician. He ultimately escalated the issue to Level 2 Support. The Level 2 technician revealed that the problem has been around since November 2024 and affects not only the Era 100 but also the Era 300 and some other recent speakers. The original technician stated that there was a potential solution that he could implement by remotely logging into my c

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Shay28Contributor I
asked in Speakers
Sonos Play:5 Speaker

I have a Sonos Play:5 speaker, which I can’t currently get to work. I have a (white) Sonos boost, and a (white) Sonos bridge. Should I be getting this combo to work?Thanks

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Mr. T
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SymphonyContributor I
asked in Speakers
Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

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HeatherSam1234Contributor I
asked in Speakers
Mounting pair of Five speakers

How to mount a pair of Sonos 5 speakers

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AjTrek1
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OliverPerschContributor I
asked in Speakers
Update failed, error 1066

Hello everyone,I've been experiencing an error on my system for a few weeks now. The error is called error 1.066. I don't know how to fix it. 

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jonnybsufcContributor II
asked in Speakers
recent update uk

Who the **** is in charge at Sonos and have they even passed any qualifications to be in charge. Ohwhere  to begin after update left speaker playing what seems like the left hand side of the band right speaker full pelt bells and whistles …sounds great however both speakers playing out of sync by 20 seconds wtf…….note to Sonos please get an add on something physical and stop pissing us about  Moderator Note: Modified in accordance with the Community Code of Conduct.

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jgatie
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gbranam863Contributor III
asked in Speakers
Living Room Speakers dropping and then reconnecting

Yes, my living room system consists of the following below.Living Room….Playbase, two play 3’s and two SubsThis is the only room where the speakers drop out and then will reconnect several seconds later. It may all speakers or just the Playbase or the two 3’s. They have been doing this for sometime now. Thank you,Gary

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Airgetlam
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Fredrik MildhagenContributor I
asked in Speakers
symfonisk förlorar kontakt med nätverk nest pro

Min symfonisk tappar nätverkt från google nest pro.Jag måste reset varje gång jag ska använda den?Har kollat att jag ligger på 2,4 ghz på mobilen men sonos appen säger att det inte finns nått system. Nån som har några idéer?

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timgrieveContributor II
asked in Speakers
Speaker and sub placement

I’ve just finished work on a new house and could use some advice on placing speakers. I’ve got an Arc Ultra for video, and that’s more than adequate for our TV needs, so I don’t need to connect anything more to it. But for music, I want more – both for casual listening throughout the combined kitchen, dining room and living room, and for somewhat more focused listening (or at least the best and loudest sound) in the kitchen itself.  My working assumption has been six Era 100s mounted high on the walls, plus a sub, as shown below.  But is this optimal? Should I be going in a different direction? Thank you!  

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AjTrek1
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shleepContributor I
asked in Speakers
Sonos dropping support for legacy devices?

I have some first gen Sonos - play:1 and 3, playbar, sub, and an SL. They were all working well together for years, using the Sonos app on my iPhone, iPad and Mac. but recently it’s been glitchy and today suddenly it decides not to work. Only the SL could be set up and is found on the app. What can I do? Has Sonos decided not to support first gen speakers? Thanks. 

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Cropper61Contributor I
asked in Speakers
sonos1 factory reset

Just done a factory reset on Sonos 1 and I’m presuming I cannot get my old music back??  thanks 

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MrNavyContributor I
asked in Speakers
Add more Speakers?

Can I add another speaker to my system, I have 1 Arc 2 Era 300 and 2 Sub 4s.

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Airgetlam
Fr8Dawf
Fr8DawfContributor I
asked in Speakers
Merging Systems

I recently purchased a beam, sub, and two fives from a friend who is moving. I don’t have the fives yet, but also purchased a play:3, play:1, and 1SL from a used market place. I connected the beam to my TV via HDMI, and the sub connected fairly easy. I then got the play:3 hooked up as a third speaker after some trial and error. I was planning to put the one SL and the play:1 in my kitchen so we could have the audio when we walk in there to grab something. It worked ok at first, but now the speakers in the kitchen have created their own “system” I have to switch to, separate from the devices in the living room playing from the TV. I would love to never the systems, and have tried to factory reset them, but the connectivity is extremely inconsistent, usually only pairing to the kitchen or the living room. I have a WiFi extender in the kitchen I’m afraid may be creating some kind of separation. I’m not sure what to do. When I get the pair of fives, I will set them as a stereo pair in the

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buzz
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xtoalexAvid Contributor I
posted in Speakers
my ex girlfriend has two sonos ones and she asked my about the sonos mini sub and if its worth it...i have two 5;s and a mini...

she has two sonos ones can u add “not group” so mini sub - then press add two sonos ones so that the crosswire? kicks in with the mini sub actually engaging with the ones and not just grouping ..integrated not grouped..    

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Airgetlam
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FlyorcwTrending Lyricist I
posted in Speakers
sonos gen 2 sub repair

I am trying to repair a generation 2 sub. I have narrowed the problem down to the secondary power supplies. R37 has been burned out, there were posts that said R37 is a 18 ohm resistor however the marking on posted pictures show a smt resistor marked 18d. This is not a 180 Ohm resistor.  Has anyone successfully repaired a sub 2 with the problem being the secondary logic voltages ? I believe I have identified Q16 and D6?  marked as Y2 and 2F.  Any help would be appreciated, as there is very little info on the web. Thanks,  Carl

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RoryCraigContributor I
posted in Speakers
One SL faulty

My Sonos One S/L is crackling, clearly a bad build. Called Sonos, theyv’e offered me 30% off buying a new one (what an insult) but it’s out of warranty.Can anyone help with any DIY solution to try fix the rattle rather than throw it in the bin?I’m now worried about the other Sonos One, One Era, Beam and Roam that I also have will progressively fail the same way with no comeback.I regret these purchases, should have bought an established brand with history and longevity.

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B614Contributor I
posted in Speakers
Desktop App Sound Options

I’d like to suggest for a future enhancement to the Sonos Desktop App, some changes to the volume sliders. Unlike the Mobile App it does not show any numerical values and the sliders can be difficult to adjust using a mouse and there isn’t anything like a simple +/- button either. This would be helpful when trying to match multiple speakers to the same volume level or setting ceiling speakers at a different level than the TV connection.Also, this is probably unlikely, but if there would be a way to run the Desktop App through Windows Loudness Equalization that would be amazing, since Sonos has long claimed it is impossible to do loudness equalization and the “option” within the app (mobile and desktop) is useless.

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controlav
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sjzalewContributor I
asked in Speakers
Sonos One EU power cord

Where can I purchase a Sonos One EU power cord as I am moving to Italy? Thank you

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controlav
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MaFaNaContributor I
posted in Speakers
Sonos, please allow to disable notification sounds

Hi Sonos,I have two ERA 100s and a roam in my living room, connected by bluetooth to my PC. Everytime I start or shut down my PC my speakers, naturally, connect or disconnect via bluetooth. Every time that happens my speakers play the sound-effect you might know. The issue is, that sound effect is VERY loud and there is no way to disable that or make it quieter. I usually go to bed about an hour after my partner. Imagine the thrills i get from my speakers blasting the flat at night when i shut down my PC. I find it frustrating that there is no way disabling this. I chose to spend money to adopt the SONOS ecosphere, but i get less flexibility I would have from cobbling together no-brand chinaware. Its funny. I am working in product management and am currently making sure my product does not impede the personal life of its users. A pity I dont get the same courtesy as a user. Please, Sonos, can we push this feature request a little further up the backlog? I would be fine having the cues

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Corry P
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Mats278Contributor I
asked in Speakers
j’ai supprimé mon email

Bonjour j’ai supprimé mon ancienne adresse mail et je n’arrive pas à associer mon matériel avec ma nouvelle adresse mail 

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Mr. T
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Jayjay74Contributor I
asked in Speakers
hooking system up to new wifi

I just went to Google fiber. I'm trying to hook my system up the the new wifi. Does one of the components have to be permanently wired via Ethernet to the router or can I connect the play base , and two Sonos One speakers wirelessly to the new wifi. I've tried hooking each component via Ethernet to the router to try to get the system on the new wifi but when I disconnect the system disappears. 

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buzz
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xtoalexAvid Contributor I
asked in Speakers
connecting the sonos mini sub

ive just purchased the sonos sub mini and the phone has detected the mini and says its getting the sub ready - its been “downloading” now for half a hour whats the normal rate of time it takes the phone the internet and the sub to be ready...any approximate times 

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