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Chainy75
Contributor I
October 9, 2026

beam ultra problem

  • October 9, 2026
  • 1 reply
  • 28 views

Hey guys. I've swapped my beam gen 2 to the new ultra. I play full fat remuxes through my pc. True-HD Atmos etc bitstreamed lg G4 oled. . Everything works perfectly with the beam gen 2. I use mpc-hc/madvr. Player.

I change over to the beam ultra and audio stutters and cuts out. I've tried. Resetting every. Changing software players etc and nothing cures it.

Plug the beam gen 2 back in and everything works perfectly again

Do I send the beam ultra back? Either hardware issue or codec problem. Either way I can't see a fix. Obviously all the same cabling used for both and I tried changing over to different ones

Reset network etc. don't know what else to try. Not a problem my end. Definitely with the beam ultra. Only seems to be with the high bitrate stuff

    

 

1 reply

kdowling
kdowling
October 9, 2026

The only suggestion I have is to see if Sonos Support can see what the problem is. Try submitting a diagnostic (Submit Diagnostics) within 10 minutes of this this problem. Then call Sonos Support (Sonos Support) to discuss it. They may be able to see what’s going on since they have access to information about your network and sonos system that no one here has. Don’t post the diagnostic number here, though.

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