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Talk about your Sonos Ace experience here. Where did you bring your Ace?

  • 32 Topics
  • 182 Replies
32 Topics
C
cheminiContributor I
asked in Headphones
Sonos Ace need longer 3.5mm cable

I just got a Sonos Ace and I’m trying to use it with my DAC but the supplied 3.5mm cable is too short. Any of you find a third party usb-c to 3.5mm cable that works with the Ace? Or even a usb-c to 3.5mm dongle/adapter that work with the Ace? I’ve tried two different third party usb-c to 3.5mm cables and doesn’t seem to work. Thank you

3978
Stanley_4
3 months ago
F
Fraud victimContributor I
posted in Headphones
DONT BUY ACE HEADPHONES IF YOU WANT TO USE THEM AS PARTOF YOUR HOME NETWORK

I can’t believe Sonos Have suckered me again. From all the descriptions on the shop website I believed Ace headphones would connect to my Sonos network. I have now discovered that they are no more than Bluetooth headphones. I cannot access my music library which was the whole reason I bought them for. I have spent three hours this afternoon speaking to support Only to find the advisor, knew virtually nothing about the headphones and had to be told by a colleague eventually that it was impossible to connect. Do not buy this product if you think it has anything to do with the Sonos home system.

611
Jamie A
8 days ago
M
MissionspartaEnthusiast II
posted in Headphones
Ace + Truecinema

We have been more than patient. Younsold us these headphones with two big selling points...the audio swapping with our home entertainments systems and truecinema. You ha e been silence forever on the truecinema and now have removed it from the web page. Removing it doesn't make you not reliable to give us what you soldnus on. Knock off the Ultra updates and put priority to devices you sold half a year ago and have not made whole yet. A class action lawsuit sure as hell isn't going to help your image. 

1208
Stanley_4
9 days ago
A
AlvarognContributor I
posted in Headphones
connect Sonos ACE to LG TV (WebOS)

Hi all. I cannot connect my Sonos ACE (actual version: 3.1.5-2323a694e) to my LG C4 (WebOS version 23.20.38).Can someone tell if it is not posible? I don't have a sonos soundbar. Thank you very much. Regards,

9710
A
9 days ago
M
MarkswoodTrending Lyricist I
asked in Headphones
Sonos ace bluetooth pairing

HiProbably a stupid question, but can I pair Ace headphones to an Era 100 to stream music from my own library?TIAMark

777
M
24 days ago
D
Dquinn81Contributor I
asked in Headphones
sonos ace volume

Will there be an update to make the volume louder while using TV SWAP on the Sonos Ace? It’s incredibly low compared to other headphones available. Please make adjustments .

25310
Airgetlam
1 month ago
M
MissionspartaEnthusiast II
posted in Headphones
ace , Update

Since the last app update, I can no longer check for uodatws to my Ace Hesdphones. It just sits on "checking for uodatw" indefinitely. I have cleared the cache, rebooted the headphones, rebooted the phone, etc. Still the same thing. Anyone else experiencing this?

571
Stanley_4
1 month ago
N
naoyaContributor I
asked in Headphones
Simultaneous Headphone Listening with Two Sonos Ace Devices

I am using Sonos Arc and know that Sonos Ace can be connected via a smartphone. However, if I connect another smartphone, can it pair with a separate Sonos Ace so that two people can listen simultaneously using headphones?

3263
melvimbe
2 months ago
J
Jagadeesh GaddeContributor I
posted in Headphones
Sonos Ace issues i have found

So i have been using sonos ace since a week now! Here are few things i found (issues, suggestions etc)- the bass is not bassy enough! Its subtle.. music has quality but the mids and lows are muffled!- we really need a 5 point level tuning ! These aren't the sonos wifi speakers to just give bass and treble control... these are the pricy headphones which have a lot of potential and sonos team are limiting it enough to frustrate us!- the headphones doesn't charge with super fast anker chargers not sure why! They do charge with 20watt apple bricks and dont with the qc chargers this needs a fix... atleast let us know if this can be fixed or not!- power button press to start must be responsive but they designed it to feel like a lag.- transparency mode is just wow.- spotify and yt music feels like s*** on android, apple music is soo dope on the same android.- the quality of the hardware is just excellent  at the airpods max level excellence, but its the software thats dooming this product. M

7532
0
3 months ago
P
PTateContributor I
posted in Headphones
Using ARC sound bar with ACE

I have trouble understanding dialog in movies. I would like to use the new Ace headphones while my wife listens through the sound bar. Is it possible to use both at the same time?

376137
106rallye
3 months ago
0
01dieselContributor I
asked in Headphones
The Sonos Ace can be charged while in use via USB-C?

I'm thinking about buying the Sonos Ace, but I want to know if I can use them directly connected via USB-C to my PC and if they charge at the same time.Currently, I have the Bose 700, and one of the things that frustrates me the most is exactly this, they can't be used while charging.

992
0
3 months ago
B
BoredtryingContributor I
asked in Headphones
headphones plus arc

HiCan anyone answer how headphones and soundbar work together?  If I have headphones on what is the point of having the soundbar on too??

442
B
3 months ago
J
jcerda94Contributor I
asked in Headphones
Sonos Ace Feedback over bumps

Hello,I have had pairs of Sony and Bose and AirPods Max. The Sonys and Bose give off this really annoying popping sound when going over bumps in the car. I know this is unfortunately common in some ANC headphones, but I am in the car a ton and the noise bothers my ears. Does the Sonos Ace do this?? if not I will return my Bose and get them. The AirPods Max do NOT do this and I’ve had them for 3 years. Thank you!

2106
Z
4 months ago
A
atchooooTrending Lyricist I
posted in Headphones
Did you buy the Ace? I bought Beats!

I was waiting for the Ace launch to buy my new headphones, but because of the App fiasco + the fact the Ace are not integrated with my Sonos system I decided to buy a new pair of Beats Solo 4. I’m totally happy with my purchase, I always loved Beats and I prefer their design. If I wanted noise cancellation I would have gotten the AirPods Max, and I already have AirPods Pros. I am not sure why I would have got the Ace as they don’t integrate with my Sonos system which is probably the only reason I was waiting for the Sonos headphones. I’m also starting to develop a habit of going to Spotify to play my music instead of the Sonos App and sending it to my Sonos speakers. It just works (Spotify App) while the Sonos App makes me want to throw my phone on the wall just to select the zone I want to play in. I think you got it right if you wanted to start over from 0 and kill your loyal user base. I have more than 20 Sonos speakers in my 3 homes, I have Move, Roam, Arc and every single Sonos pr

7903
M
4 months ago
G
GC3Headliner I
asked in Headphones
Where is TrueCinema already?

What's the hold up? Supposed to be updating the Ace headphones by the end of July? I'm guessing this just isn't important enough to break the app any further...

1511
M
4 months ago
A
AshR0409Contributor I
asked in Headphones
Sonos Ace Supported Bluetooth Codecs

I understand the Sonos Ace supports AptX Lossless and AptX Adaptive. Does it also support AptX HD and AptX?

15304
M
4 months ago
D
DedliteContributor I
asked in Headphones
Ace bluetooth

Sonos Ace support Bluetooth.  ERA100 support Bluetooth.  So they both play nice with each other, right?

120
D
4 months ago
R
Richard MatthewsContributor I
asked in Headphones
ace Sonos headphones

how do I get my new Sonos Ace headphones to connect to my Arc without cutting sound on my Arc. I need to listen independently from the family please?

1133
S
5 months ago
Keith N
Keith NSonos Staff
posted in Headphones
Sonos Ace - Behind the Scenes Question Submission Thread

Join us live on Tuesday, June 11 at 11 a.m. PDT for a behind-the-scenes look at the making of Sonos Ace.Submit your questions in the comments and our team will pick a few of their favorites to discuss during the event on Sonos.com  

40511
B
5 months ago
N
nige100Contributor I
posted in Headphones
Sonos Ace - replicable buzzing

I received my Sonos Ace and spent a few hours playing with settings to try to get a good sound from them.  I read in another thread someone recommending disabling volume normalisation within Spotify.  That vastly improved the sound quality for me.Unfortunately in my testing, I identified a buzzing noise.  It is more obvious on some tracks.  I wonder if others can replicate it.  On “Shout” by Tears for Fears, the opening bars feature some metallic percussion.  This is in the first ten seconds of the track.Listening through the Aces, there is a noticeable and pronounced buzz/noise at the end of each of these percussive clusters.  The buzz increases at the end of each cluster.  I have tried the track on multiple devices and this is only apparent on the Aces.  It should not be there.I spent two hours - the first hour on hold - with Sonos support.  The person I eventually spoke to was helpful enough, but all of the troubleshooting steps he suggested I had already done.  He escalated the mat

1417
Ken_Griffiths
5 months ago
C
castallaLocal Superstar
posted in Headphones
So, ACE are just headphones?

Just expensive headphones? Not a player? Thanks, but no thanks, then 🎧😒

227234
R
6 months ago
F
frost44Contributor I
posted in Headphones
ACE ANC Fix Request

-Can we please have a different sound come on when the ANC button is toggled on and off rather than having the same exact sound when you push it.   Annoying trying to look at the app all the time figuring out if it's on or off.  Especially in quieter environments.-  Also can we have the music dim to a low volume when we push the ANC to aware mode.   Don't see the point of having it in aware mode when the music plays at exactly the same level especially when trying to talk to someone defeats the purpose of even having it.  Or atleast have an option (volume slider) in app to adjust how much you want the music to dim when in aware mode.  Thanks!!

440
F
6 months ago
F
Francky69Contributor I
posted in Headphones
Nouveau casque SONOS

TOUT SIMPLEMENT UNE HONTE !!!Et oui, ça fait trois ans que j’attend ce casque… déjà 500€ c’est abusé pour avoir un casque Bluetooth alors que des marques bien connues propose pour la même qualité pour moitié moins chers… Si j’ai attendu c’est que la promesse c’est que ce casque devait s’intégrer dans l’univers SONOS (Wifi). Et malheureusement ce n’est pas le cas ce n’est qu’un casque Bluetooth ☹ De plus les prochaines mises à jour ne promettent pas aux utilisateurs comme moi qui on investi il y a 7 ans 2500€ pour créer un univers SONOS sur tout mon logement d’avoir gain de cause…Pourquoi on n’est pas averti au moment de l’achat ? pourquoi ??J’attends beaucoup de la part de SONOS en terme de réaction !!!Franck Moderator Note - Translation by Google:SIMPLY A SHAME!!!And yes, I've been waiting for this headset for three years... already €500 is excessive to have a Bluetooth headset while well-known brands offer the same quality for half the price... If I waited it's that the promise is th

220
F
6 months ago
S
StinsonddogAvid Contributor I
asked in Headphones
ACE shows not connected in App when using a cable

Find this curious.  Would like the app to confirm I am listening in lossless and allow me to look at my other settings.  

450
S
6 months ago
C
Chris_EngContributor I
posted in Headphones
ARE THE ACE HEADPHONES REALLY A SONOS PRODUCT>

They sound terrible, OMGMy $12 earbuds are way better !!!Did the cheese slide of SONOS cracker, or is there a problem between the phones and my phone!!! ( tried everything, no tech support , sending them back !!) 

963
jgatie
6 months ago
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