Listening Culture

I have a few SONOS products, but the amp that I bought suddenly stopped connecting to my WiFi. I spent 4 hours with their technical team with ZERO results.Buy products that are simple to deal with rather than these products that even the technical team is unable to help.A PAIN and waste of money

Time for Sonos to upgrade their environment so their platform can be controlled by LLMs - need a full MCP server that can be called by LLM Agents

Did a search and there are many, MANY, topics posted on losing their Sonos system after replacing a router. Sonos needs to realize that some people have huge systems and some of the components may not be easily accessible. Having to go around and cycle power on every component after a router change is not acceptable, especially if the new router has the same ID and password.FWIW: every other device on my network recovered in short order. Sonos is missing the basics. I for one will never buy another one of their products.

It matters not at all what I do, a year ago I spent multiple nights on calls with techs: these speakers - for the thousands of dollars I’ve spent - are, and I mean this without reservation, HOT TRASH.  Sub, two bars (Beam and Arc Ultra), play 5, One x2 (diff gens), Move, Roam, Sub 4. And literally none are ever synced, working as expected, etc.  I’ve updated router, updated internet, reset everything a dozen times, it is simply impossible for them to EVER work together properly.  It’s a shame because nobody is in here BEFORE they buy into this crap infrastructure. And there are loads of others complaining in here constantly.  Seriously Sonos. Shame on you. If I ran my business this way I would be out of a job. At current, my app - on a network that hasn’t changed in a  year +  - currently says I have ZERO Sonos products. I have 8. Not one is showing up. Brillllllliant. 

The Request Line is where you tell us what you'd like Sonos to build, change, or bring back. It's been launched today and I realized it would be helpful to have one post that explained the whole thing: how to submit, what happens after you do, and what the statuses actually mean. So here it is. We'll keep adding to this as the process settles in.NOTE: You must have an account on the Community Forums to access (and submit an idea) on the Request Line. What belongs on the Request LineFeature requests and product ideas for anything Sonos. The app, speakers and home theater, headphones, services, and the Community itself.Two things are better off elsewhere:Something isn't working the way it should. That's a support question. Post it in the relevant help category so the community and our support team can dig in with you. General thoughts or opinions without a specific ask. General Feedback or Owners Cafe is the right home for those. How to write a request that gets noticedGive it a clear, s

Looks like Sonos is trying to lose even more business.. what used to occur once in a while now occurs all the time for me… if I asked someone else to skip or turn the volume up and down… it responds Sure, etc.  There is ZERO need for acknowledgment…because I can hear a song change or a disproportionate annoying ping when the volume changes….  we should at least have the ability to turn it off…totally takes you out of the moment. I don’t need you to acknowledge my commands. Just obey them” or, are you really trying to sink your stock further?  

Anyway to delete or hide the continuous Apple Music issue pop up? It’s gotten old. 

The search results returned within the Android app should behave as they do in the desktop app and return ‘Album Artist’ within the Artists results for compilations...Any compilation albums have the ‘Album Artist’ value effectivly excluded from Artist search results in the App. This is new behaviour for the app since the ‘May 2024’ release. Prior to this behaviour was correct. It remains correct in the Desktop app.Details: On searching for ‘Various’/’Various Artists’ the Windows desktop application it, correctly, does what it always has done and returns ‘Varions Artists’ in the ‘Artists’ search results:  However, when the same search is performed from the Android app there are no results under ‘Artists’: All other results (Albums/Songs/Composers ect.) are consistent & correct across both Android and Winsows apps.Albums are correctly tagged:Capitalisation, varying index grouping between album artist/compilation/both options or removing the ‘Compilation’ tag has no impact on the beha

I have a Shortcut that clears the queue for each of the 5 rooms that were grouped.  Then the rooms are ungrouped.  After that shortcut runs the Port which is plugged into a DAC just starts playing something random.  When you look at the Port in the Sonos app it shows what random track is playing but the queue is empty.  The track playing looks like one from my library.Is it possible either Lyd or Sonify might have something to do with this wierdness? 

With the awesome things happening with Sonos, it would be great to hear what excites you about Sonos27.The most important improvement for me is System Stability; (not discounting all the great features) which isn’t discussed too often as a topic. *I’ll preface this by saying...that going back as far as the much-maligned May 2024 software debacle; I never really had a major breakdown that would have caused me to go off the deep-end. I was probably spared much of the frustration as my system didn’t consist of any hardware older than a Sonos Port. My Asus Wi-Fi 6 AiMesh was (and is today via Wi-Fi 7) rock solid. To my point of System Stability here’s one example. I had an alarm setup well before May 2024. To this date the alarm has never ceased to function be it in iOS or Android. As a matter of fact, I turned the alarm off for about three (3) months and just recently turned it on again. It worked perfectly. What makes this even more note-worthy is that the alarm was curated using Tidal; 

What is it with this new forum format…This morning on accessing the forum I was requested to sign in so sign in I did only to be presented with an account details page requesting a user name. I have previously been here as ​@User117655 for years, my posts and topics are now showing ‘Anonymous User’ and my account credentials (rating, badges, posting information etc..) are now gone!I have been forced to supply a new user name ​@Puppeteer , I can not upload a profile picture either in my profile or in this topic. I have effectively been forced to begin again as a new ‘Listener’ with no history, acknowledgements or stats to my name… and who joined today! Anyone else had this? 

Back in February I posted here and committed to being more present and more transparent about where we're headed. Time for an update.We’ve been working through a long list of improvements, and we're now in the final stretch of getting them ready. I know it’s been a decent interval of quiet on my end. Thanks for your patience. We've been reading the posts.What I wanted from this work was simple: a series of enhancements that make Sonos easier to learn and easier to use. The team has spent hundreds of hours over the past year watching real customers use the Sonos app, longtime owners and brand new ones alike. We've learned a lot about what hangs people up, what's confusing when you're new to the system, and what slows you down when you're just trying to change the darn volume.What kept showing up was this: a lot of friction came from proprietary patterns we built that made the app harder to learn and use than it needed to be. Stacks on stacks on stacks of content cards. Swipe-up gestures

I wouldn’t know a system update was even available had I not noticed it. 

Someone needs to sue SONOS. THEY ABSOLUTELY 100000% sell our data and God only knows to who. ICE maybe? https://www.reddit.com/r/sonos/comments/g6k71n/sonos_dirty_privacy_practices_optout_effectively/

Hi! Starting in August of this year, it is no longer possible for users from Russia to update their speakers. What is the reason for these restrictions? Why were these restrictions applied now?

I have finally noticed an issue with the Local Library           (Music library) Album view.  The screenshots will show the problem.  This is not due to faulty tagging.  I suffer from tagging OCD.  The album is not even a compilation album. 

It’s disappointing that SONOS acknowledges that you cannot select a Group for an Alarm and instead instructs you to pick a Room and select Include Grouped Rooms. What if that Room is part of more than one Group??  The easier, more intuitive option would be to allow you to choose a Group for the Alarm, right?  And here is an additional issue I’m having with Include Grouped Rooms - a speaker that is not “included” in a room that is selected for an Alarm, comes on with that Alarm intermittently..?  Worst part of the issue is - it’s a 6AM Alarm that comes on in the bedroom when it shouldn’t.  That only heightens my frustration with this lack of feature/function when that happens.  Thanks for considering this enhancement. 

👋🏼 Hey everyone!Along with the new brand campaign that was launched earlier this month, I’ve been working behind the scenes to bring a fresh coat of paint and a few new features to the Community Forums. There's a lot changing and nearly all of it is focused on one thing: bringing the community together and giving this space the care and attention it deserves, in a way that's actually felt and sustainable. The current targeted date for these changes is October 6th. You should not see any downtime while I make these changes, but I will be around - so please do not hesitate to reach out to me directly or mention me in a topic/comment should something go sideways.  Here are the details:  Threaded Replies 💬Just like Reddit. You'll be able to reply directly to each other and have side conversations within topics instead of everything living in one long flat thread. This one has been a long time coming and I think it's going to change the feel of conversations here in the best way. It also

I enjoy discovering simple ways to improve the listening experience at home. What are your favorite Sonos settings, features, or tips for getting better sound quality? 

I was an early adopter of Sonos. I’ve been a product tester, have several thousands of dollars in Sonos products and have been on a Sonos system for nearly 20 years. In the first decade of using Sonos it felt like a world change to my prior music system -- not in audio quality, but in the useability, connectivity, and experience. It’s now totally the opposite. Cumbersome, constant wifi/network/password issues, updates, system settings, serial numbers, endless grind to keep it online.In addition, the actual speakers do not sound as good as they once did to my ear. Not only did they retire some of the best speakers they’ve ever made, the replacements do not have the same quality. I often just go to my garage to listen to my gen 1 Sonos system. My nearly $1k Sub died just after “warranty” after only a few years. I’m told there’s no fixing it and it’s barely been used. It always created more connectivity problems than it was worth and now it is literally a 30 pound piece of garbage.I’m don

Well, I bought into this SONOS system and it used to work awesome.  Now, it’s crap. Now I have all of these components and they're all as good as paperweights now.  I cannot get this BS system to work anymore for anything.  I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me.  I'm so frustrated with this system.  I have speakers in every room of my house and I sure wish I could control them.  My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone.  I've spent time with the techs on the phone.  I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system.  Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house.  S

 Yesterday the Room I was playing to was at an extremely loud volume.  Fortunately I had Volume Limit set low enough to avoid speaker damage.  The solution was to turn OFF Live Activities in the app and on the controller device, in this case IOS.  It's too easy for me to accidentally press down on the volume up button when I'm grabbing the iPhone.In the app I went to Account-App Preferences-Live Activity.  Turned it OFF.  This alone does not necessarily disable side button volume control on the iPhone.  I had to also go to iPhone Settings-Apps-Sonos-Live Activities-Allow Live Activities turned that OFF.Update:  Airplay is still connecting to Sonos.  Working on disabling this.

Maybe someone can share some insight on this..my house has Sonos in every room. Two rooms each have a Sony tv, Arc, sub, and two one SL’s. One of the Sony TV’s stopped showing the volume level on the screen. It was working but now does not.  Remote works as well as the Sonos app fine..just no level indication except on the Sonos app. The other Sony tv shows the volume level and as the other , both remote and app work…but shows volume level o the screen. Both TV’s have same settings as well as the settings for the Arc’s. Ive reset the tv and I’ve searched high and low with really no clear answers. Just throwing this out there to see if anyone might why it stopped.