Contributor I

Never buy SONOS products

5 replies
79 views
Translate All

I have a few SONOS products, but the amp that I bought suddenly stopped connecting to my WiFi. I spent 4 hours with their technical team with ZERO results.

Buy products that are simple to deal with rather than these products that even the technical team is unable to help.

A PAIN and waste of money

Schlumpf

Virtuoso

And so… what is your question?

Translate

Ralf

buzz

Grand Maestro

Many, many thousands of us have perfectly functional systems.

What are the error messages? Were you dealing with the SONOS chat bot or human phone support?

Translate

Smilja

I have a few SONOS products, but the amp that I bought suddenly stopped connecting to my WiFi. I spent 4 hours with their technical team with ZERO results.

… And you were likely told that the Wi-Fi module is faulty.

Translate

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

D

Dr KaranAuthor

Contributor I

It falls to identify the WiFi signal. We have followed all the steps suggested by the customer service agent (not chatbot), did factory reset twice and yet it didn’t help.

four hours of intense step by step process was extremely exhausting and yet ended with no change

Translate

Smilja

@Dr Karan, If you connect the amp to the router using an Ethernet cable, does that work?

Translate

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Sign up

Login to the community