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This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.
My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.
So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members
I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing.
Turned on Sonos Voice Control and it works great. Problem is that the volume of the Voice Control reponse is much to loud. No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice. Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response. If I set the music level louder though the voice control level seems to then match the music level volume. Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t
Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss
For more information and steps to try, please see this support article: Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?
This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound
I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry
Has anyone heard any updates regarding the issue where Sonos speakers are still too loud, even at the lowest possible volume setting?I know this has been discussed quite a lot, but I haven’t been able to find any clear information about the current status.I’ve already tried every available setting and adjustment I can find, but nothing has solved the problem. Even at the absolute lowest volume, the speakers are still too loud.Is Sonos actually planning to do something about this, or have they simply decided to ignore the problem?
Since the October 6 system update, my Arc Ultra has to be turned up about 10 to 15 steps to get to the same volume where it was before the update. Also, if I play my beam ultra at 45, I have to turn my Arc Ultra to about 60 to achieve the same volume. This did not happen before the update. I’ve power cycled, turned off voice enhancement, turned ON loudness and everything else. The update botched mine. Did it botch anyonee else’s Arc Ultra?
Dear all, I was excited to see this news: Philips Hue and Sonos | Philips Hue that Sonos Hue Dial Tap (small rotating button like controller with 4 buttons) compatibility would be available?The posting in Philips Hue division made me exited that certain basic controls would be available as a handy button controller.Any recent news? Or any news whether such functionality will be supported by Philips Bridge (standard & white) or only with Bridge Pro (advanced & black) Philips Hue centralized hub device. Henrik in Finland
Please Please Please resolve your issues. A speaker system without Google Assistant is just not worth it. Will not be buying and further devices and annoyed with money I have already spent.
Hello, my Connect has been added to the ‘wrong’ speaker. I thought that (after a factory reset), I could simply select it (“Line-In”) as a source in Sonos, much like any other source is selected. Right now, I have a situation in which Line-In is Audio Component: Bedroom 2 (in my case; Bedroom 2 is the speaker that the Connect has been attached to. I am at a bit of a loss how to proceed, so I would appreciate some help.
Hi everyone,My system consists of a Sonos Ark, two gen 1 subs and and two Era 300's as rear surrounds.I just bought two new 300's to use up front as a stereo pair in the hope of getting better separation. However, I can't seem to find an option to add them to my existing setup.Any advice would be very much appreciated. CheersRuss.
I’ve recently moved house and for some reason, i’m unable to add my library to the sonos desktop app - it doesn’t matter what I try, eitehr adding the music library direct or trying via network share it just keeps saying ‘access to the shared folder is denied’ - i’ve checked and rechecked my ip addresses, passwords etc but they’re all fine
Hello Everyone, I have finally pulled the trigger and purchased the Arc Ultra and Sub Gen 4 and want to install and set up both the items . Where should I begin? What is the best approach for setting up the Arc Ultra and Sub Gen-4? What steps are required—for instance, powering them on and then running the TruPlay procedure? I have a question and some doubt about performing the TruPlay process. I am unsure of the correct method because one YouTube video that I watched suggested that performing TruPlay while standing and moving the phone around the room makes little sense, since you will not watch a movie or listen while walking. The proper approach may be to sit where you will watch or listen, then move the phone near your seating area and around it. Is that accurate? Are there video tutorials on proper installation and setup? Any links to videos or articles could help. Finally, how should I choose settings for the Sub Gen-4 and for the Arc Ultra?
Siri won't recognize my voice if the iPhone is locked when I request action on Sonos speakers in the Home app. E.g. I ask for music on the speaker in the "bedroom" and It asks me to "unlock my iPhone first". If I just ask for music to be played through the iPhone speaker, it completes the request without asking to unlock. I have iOS 27 installed with Siri AI turned on. Siri "recognize my voice" is turned on in Home app settings. I have toggled this off and on several times and restarted my iPhone several times. Still not working. This problem only started after turning Siri AI on. What follows is the Siri transcript that demonstrates the error:Siri: “ I need permission to play music in the bedroom. Please unlock your device or confirm access.” To clarify: the problem I am having is that when I request Siri while the device is locked, to play music on a Sonos speaker in the home app, Siri requests that I authenticate via Face ID or to enter my passcode. Prior to updating to iOS 27 and
I have a Sonos Amp connected to the eARC HDMI port of a TCL TV (55Q750G), and generally use it to watch content on an AppleTV 4K (3rd gen).This setup works sporadically. I can spend hours watching TV without any issues. If I come back a week later there’s a good chance that the Amp won’t play any TV audio until I reboot the TV (other sources to the Amp will still work fine in this scenario).Is this a known problem with a fix? Is HDMI CEC support just spotty?
I can successfully add Plex as a service to my sonos app. When I try to search Plex from within the Sonos app I just get a message saying “No content items available”. I have added and readded the Plex service countless times and nothing. Is there a fix for this please?
Sonos Arc + Two One SL Surrounds — Which Placement Is Better?I have a Sonos Arc, two One SL surrounds, and a Sonos Sub.My TV is on the right wall, and I have two couches arranged at a 90-degree angle, as shown in my floor plan.I’m considering moving my left surround from the upper-left corner to the upper wall behind the main couch, while leaving my right surround beside the other couch.My goal is to get the best possible surround sound for movies and TV from both couches, especially my main listening seat marked in red.Would this new arrangement improve surround coverage, or would you recommend different locations for either One SL?I’d appreciate advice from anyone experienced with Sonos home theater setups.
I wanted to share some feedback regarding the speaker selector and grouping panel in the app. I am using the latest version of the Sonos app on iOS (88.1.9).If you look at the screenshots attached below, I’ve highlighted the device pictures on the left side of the room list. Tapping on any of these speaker icons acts as a shortcut that immediately opens the settings menu for that specific device.This has a couple of friction points: Lack of visual indicators: There is no UI cue (like a gear icon) to suggest these images are interactive touch targets that lead to a completely different menu. Accidental navigation: Because these icons sit directly next to the main room selection area, it's very easy to misclick and be taken into the Settings panel. And then backing out of this Settings panel puts me back on the Home Screen, rather than returning to where I was on the speaker selection panel. So when I'm trying start playback on a speaker, or group rooms, a slight mis-tap instantly pull
My alarm is not working after the newupdate with iPhone 27.2.1. Any know issues?
This was working fine untill this week. Now cannot add a playlist to the queue or select Play next. Replace queue works, Play now works the same as replace queue. Have tried rebooting everything, ungrouping etc. Using most up to date Android app. Playlists are added from favourites or Spotify. Anyone else suddenly experiencing this?
sonos windows can’t find system tried on a windows 10 machine which used to work and a windows 11 machine which has the same issue. uninstalled then installed latest from sonos site Sonos_90.0-77070android app works with the system
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