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Contributor I
Nov 11, 2026 9:40 PM UTC
Answered

windows app can't find system

sonos windows can’t find system tried on a windows 10 machine which used to work and a windows 11 machine which has the same issue. uninstalled then installed latest from sonos site Sonos_90.0-77070

android app works with the system

Airgetlam
AirgetlamAnswer
Nov 12, 2026 12:31 AM UTC

If you’ve tried all the normal fixes in multiple threads and FAQs, I’d suggest a call to Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

2 replies

Airgetlam
AirgetlamAnswer
Nov 12, 2026 12:31 AM UTC

If you’ve tried all the normal fixes in multiple threads and FAQs, I’d suggest a call to Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
wyrwulfAuthor
Contributor I
Nov 12, 2026 12:35 AM UTC

Thanks. Contacting support was the next step.

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