This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.
- 1,634 Topics
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SonosNet vs WiFi
I’m sure this topic has been covered a number of times. However, everyone’s setup is different…. I have several WiFi access points (UniFi) in my home between indoors and outdoors. I also run both S1 and S2. I’m guessing that with the number of AP’s that I have, it may be best to run Sonos on WiFi so that I don’t have 2 additional networks competing for the same 1, 6, and 11 channels…..correct? While the AP’s are physically spread across my home and yard, I can set the AP on one side to channel 1 and the AP on the other side also to channel 1 and they won’t clash. However, with Sonos being meshed across the whole house and yard….I expect it would interfere with any AP that’s always on the same channel.
"My Household" option in Sonos app
Hello, I ran across this recent 5-Apr-23 article which suggests using an household feature in the Sonos app:https://soundscapehq.com/sonos-multiple-users/From the article: To use Sonos Multiple Users, you’ll need to create a household. This can be done by selecting “Settings” > “My Household” > “Create Household” in the Sonos app. There is no mention of the app version needed and I do not see any such setting/option in the current iOS version of the app nor Android app. I’m guessing this is not a real feature but wanted to ask the experts here. Thank you,Chris
SOLVED - disabling SonoS S1 WiFi on my capable gigabit + smart (GS748Tv5) netgear switch + Unifi WiFI
I have: Sonos S1 Connect, Connect:Amp, Netgear GS748Tv5 Smart Switch, and Unifi Wifi. (And pfSense router)I’ve had trouble for a long time w/ packet storms, and with intermittent Sonos sound.Finally sat down and solved it.What doesn’t work: the existing instructions all over the place. With current Sonos firmware, the hidden HTML UI is gone, and the available app method for disabling WiFi (Settings->System->(Room)->(Product Name)->Disable Wifi )… turns it right back on. What helps for understanding: Sonos uses VERY old STP priority settings. Gotta force compatibility w/ that… by setting the “Path cost” incredibly low. What does work: the following sequence and settings:Unifi: turn off any multicast blocking. enable IGMP3 snooping.Smart switch:Switching->STP: Basic: enable STP, Mode: RSTP; enable Forward BDPU while STP disabled (you will disable STP on Sonos ports below) CST config: bridge prio 4096 CST port config (for any Sonos ports): DISABLE STP, Path Cost and Ext P
Sonos Issues with Verizon Fios CR1000A
Just to spread the knowledge: I moved apartments and Verizon upgraded my FIOS router from the G3100. I immediately began experiencing issues with music streaming, connecting to speakers, changing the volume etc. Basically nothing worked, or in the sparing moments it did it lagged immensely. I searched around and applied some fixes to no avail, then spoke with Sonos Support for an hour experimenting many of the same approaches with no success. I finally stumbled across a router setting that solved everything, although I suspect it was a combination of the settings changes I made that solved things. Overall here’s what I tried: Connecting one speaker to the router via ethernet to start a Wired Connection Setting the Sonos Network to Channel 11 in System > Network In the My Fios App, going to Advanced Settings and turning of SON (Self-Organizing Network) Explicitly Naming the 5ghz and 2.4ghz SSIDs (What finally solved it) Disabling DFS ChannelsI suspect one or more of these steps may
Regarding ethernet switch to coax router
Hello,I've gone from DSL to coax, and it's like the new coax router can't communicate with my ethernet switches.It is primarily the connection to the a Sonos speaker and for a Nokia Streaming Box 8000 that is having problems.The router is a Technicolor CGA4233. My ethernet switch is a TP-Link TL-SG105Do some settings on the router need to be changed?Does it require something more from an ethernet switch for it to work with a coax router?Does a network switch have to support certain functions in order for it to work with a coax router?I am considering buying a new ethernet switch - e.g. as below. Will that help anything?Maybe I should also change the cable between the router and the ethernet switch to cat 7? TP-Link TL-SG1005PThanks in advance.
Using Sonos as PC SpeakersTutorial
Image provided by PaulRBoon in this thread: Beam as computer speakerAt Sonos, we don’t make speakers specifically designed for your computer. However, if you are considering integrating your computer sound into your Sonos system, we want to help you get the most out of your products. With this being said, not all computers are built equal, so your mileage may vary, therefore it’s unfortunately not something Sonos can help or support you with setting up outside the general advice here.In this article, we are going to be focusing on the best ways to get your computer audio coming through a Sonos Playbar, Playbase, Ray, Beam, Arc, Amp, Move, Roam, Era 100 & Era 300. To get this to work, there are two things to look at: how to connect the products and the settings needed. A quick note on Play:5, Five, Connect:Amp, Amp, Port, Connect, Era 100 & Era 300While it is possible to use these players with a PC by connecting to their line-in ports (Era models will need the USB-C adaptor), th
UK BT Mesh System (WiFI disks)
I have a BT UK router and I am thinking about getting one of their WiFi disks to help extend the WiFi upstairs, does this work OK with Sonos? Or are there issues?To be clear, I don’t want a possible mesh BT WiFI disk for Sonos, just for a TV upstairs that has poor WiFI connection sometimes. Most of my Sonos is on SonosNet and my portable speakers seem to do fine on the WiFi.If I got a BT Disk, could this upset Sonos?
Sonos Port to HDMI on soundvar
Hi,So recently I bought a new home cinema setup but it comes with only a HDMI input for a separate channel. I managed to connect the Sonos Port with a RCA converter to HDMI. Though when I pair my home cinema setup with my Play:1 in the kitchen i have a delay. Probably the delay is caused by the converter. Does anyone have a solution for this? Right now I have the 2x RCA converter to HDMI. Though I could not find one that converts the digital coaxial to HDMI.
ERA 100 connected to Bluetooth turntable and Feeding 9 speaker sonosnet system drops sonosnet speakers every couple of minutes - then auto reconnects after ~10 seconds.
Pushing the envelope of SONOS Technology - and having trouble.The Setup: ERA 100 connected to Pro-ject T1 BT turntable via bluetooth and playing a recordERA 100 setup via WifiAdditional 8 room whole house system on Sonosnet and all connected to ERA 100 to listen to the turntableThe issue: When I use the ERA 100 as the source to drive my 8 speaker whole house system, after about 10 minutes of the entire 9 speaker system all outputting the turntable music perfectly, I start to get sonosnet dropouts. The single ERA 100 never has a dropouts and continues to play the music via bluetooth from the turntable flawlessly for hours. The 8 speakers in the Sonosnet system all start to dropout at roughly the same time and they come back up automatically after 5-10 seconds in random order. It is as if the Sonos system drops the entire sonosnet system, then reconnects. The perplexing part is I get perfect connectivity for about 10 minutes, then I get sonosnet dropouts every 2-3 minutes that last 5
Help. VERY Inconsistant Sonos Experiences
Hello Sonos Community! Long time lurker, first time help-requester… Allow me please, to set the stage of my current environment:Roughly 3000 sq. Ft home (two stories with an unfinished basement)Basement: 1x Sonos OneFirst Floor: 1x Sonos One, 1x Sonos Roam, 1x Sonos Move, 1x Sonos FiveSecond Floor: 3x Sonos OneMusic Sources: Spotify, Apple Music, U-Turn Turntable (setup line-in on the Sonos Five)Wireless: Eero 6 Pro (3x nodes, one on each floor) All Sonos devices are wireless.Internet: 1.2 Gbps cable (roughly 30 Mbps up)Devices: An all-Apple household (iPhone or iPad interacting with the Sonos app) My Issue: I have had a VERY inconsistent experience with Sonos actually “playing” music when asked. Let me explain… The central music player in our house is the turntable. I do have auto-play turned on for the Sonos 5 (where the turntable is connected). No matter what order I go about things (drop the needle on a record and then add rooms, or add groups, or add groups then drop the need
SONOS Port connected to McIntosh MA5300 static / crackle on variable
I have a SONOS Port digital out connected to the DAC on McIntosh MA5300. When the Port is set for “variable” line-out, I get a persistent static / crackling noise that seems to be more prevalent when streaming from Spotify. When changing the output mode to pass-through, this disappears completely.Has anyone else experienced this? Any tips on how to correct? The MA5300 is not easily accessible so controlling via the Sonos app is preferred.
IKEA Home Smart App -cannot link
I have just bought the IKEA home Smart HUB and am using the Home Smart 2 App.When I try to connect/setup Sonos Play:1 Play:3 Play:5 and Symfonisk speakers, it opens the SONOS 1 app but nothing happens. I cannot setup the speakers in the IKEA App. I have talked to IKEA Support at they cannot help me.
sonance sr2-125 not getting signal
Hi all. I’m setting up my sonance garden series 8.1 and I’m not getting any signal when I plug in the sonance sr2-125 amp (which is also connected to my sonos port). When I connect the system to my Sonos Amp from my house system it all works fine. Any ideas of why I’m not getting signal on the sonance Amp? Thanks 🤙🏼
using speakers located at different locations
I have multiple Sonos speakers that I own. I have several that I keep at one home and another group I have at my second home. All are set up for Wi-Fi, and both homes have the same Wi-Fi name. when I go to apply updates when at a location, Sonos tries to locate speakers at my second home. And the drops them from the app when it can’t find them. when I go to my second home, I always have trouble getting my Move and Roam to get discovers again. mid there a way to define multiple Systems in the app and associate/assign speakers to that locations System?
Is it possible to prevent every speaker from dropping and reconnecting whenever source music changes
Looking for input on how to keep my speakers from dropping out/reconnecting several times whenever I select a new playlist on Spotify.In an attempt to forestall the inevitable FIX YOUR WIFI replies, I am using the TPLINK Deco mesh system and have strong coverage throughout the house. We have about 10 Play-1s and Sonos Ones, as well as a Move and a Roam. One Sonos One speaker is hardwired to the main Deco router, the rest of the speakers are wireless.As much as I love the sound of the speakers, after several years I had given up expecting the dropout problem to ever be fixed.That is until a couple of days ago when, just for fun, I deleted the wifi credentials from the Network section of the Sonos app. Miraculously, the dropouts disappeared, and the system now works without any interruptions in speaker connectivity. Everything seems to be fine, except that now Move is unable to connect via wifi.I don’t want Sonos to even try to use my wifi, preferring to have it use Sonosnet. But it woul
Use SONOS as announcement system in combination with SNOM PA1+ VoIP
Looking for advise and/or solution to make SONOS speakers work with VoIP cloud telephony. Case is as follows: 4 SONOS speakers (ONE/Play) and cloud telephony in combination with SNOM PA1+, so it is possible to “call” the SNOM device and make an announcement. Most desired is, that during normal operation there is radio playing, when an announcement is made, there is a “ding-dong” and you can speak your frase into the telephone you have on site. How to make this work? Anyone have experience in this kind of configuration? So: Use VoIP cloud telephony in combination with announcement to SONOS speakers on site using SNOM PA1+ device. “this can do everything except making coffee” but SNOM can't help me out ;-) Advise; trail and error…. Not the way I would like to start this!
Music quality different changing streaming app
I am experiencing some issues changing streaming method.The issue appears on a system composed by Sonos One (LH) + Sonos One 2nd (RH) + Sub 2nd.Music service: Apple Music.Streaming with Sonos S2 app: no issue, good quality, good bassStreaming with Airplay2: volume is lower, bass are lower, sometimes LH or RH stop working when passing through next song (this happen mostly when streaming “lossless”, so I guess depends on internet connection)Streaming with Alexa: this is the bigger issue, playing starts with sub not working, so only stereo pair is playing but without bass. During playing, opening Sonos app, I see that removing sub (system → Sub audio → remove flag from “Sub”) the bass increase, because bass pass from Sub (not working) to Sonos One speakers. Somebody could help me solving Airplay and Alexa streaming issues?Thank you,Andrea
Having separate networks for Sonos and Internet/WiFi
I had a standalone router with no internet connection running my three Play 5's and a Bridge.This was down to how poor our internet speeds were with Sonos connected to our ISP router.Initial set up was awkward, but I got it to work somehow.But now my Bridge died, and Sonos S1 app won't detect speakers at all, neither will Airplay through Music app. What can I do to get back to that set up, and is there a guide how to set up standalone routers purely for Sonos use?Do I just have to buy a Bridge (2nd hand I'm guessing)?
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