Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 5,509 Topics
  • 52,431 Replies

5509 Topics

Corry P
Corry PSonos Staff
published in Controllers and Music services

The Sonos Apps - An IntroductionTutorial

Hi!So you’ve bought your first Sonos speaker, plugged it in, downloaded the Sonos app and completed setup. Now what? This is not a comprehensive guide to using the Sonos apps and their features, but an introduction to you as a new Sonos user so you better understand the basics of use, what the differences in apps are, and the beginnings of what the apps can do for your new Sonos system.If you are looking for help in how to use the Sonos app and you don’t find it here, please visit our support pages and search for keywords, or ask a question in our forums - we have a very helpful community.Like all apps, ours have minimum system requirements but unlike others, if these are not met the Sonos app may still be able to run in a limited-compatibility mode whereby it can still control playback, but not configure the system.In Sonos-speak, we commonly refer to the Sonos apps as Controllers. Getting the Sonos appsYou can download all the Sonos apps directly from our Downloads page, or from Goog

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22 days ago
Xander P
Xander PRetired Sonos Staff
published in Controllers and Music services

Music Services and SonosF.A.Q.

Hi everyone!This article will be focusing on Music Services available within the Sonos app - if you have any further questions on this subject, feel free to post a reply, and we’ll update the article  What Music Services are available on Sonos? You can find here a full list of Music Services on Sonos - it’s worth noting however that not all music services are available in all regions, you can check where any given service is available to be added to Sonos by clicking the link for that music service.If you should have access to a music service, but it doesn’t show up in the list when adding a music service , then we recommend double checking that you have the correct location set on your Sonos Profile, and then performing a manual check for updates from the Sonos App - this will update the list of available Music Services in the app. What content is available via Music Services? Not all music services offer the same selection of content, and this may even change within the same service

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3 months ago
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bobk2Contributor II
asked in Controllers and Music services

Suddenly Sonos can't access Synology DS218+ - " check the username and/or password"

RESOLVED - See first replyMy stereo pair of Sonos One has been working fairly well with the music library on my Synology DS218+ for years.Suddenly, a couple of days ago, when I tried to play a song, the Sonos app said “Access to the shared folder is denied - check the username and/or password.” See screen shot below.Troubleshooting steps taken:Re-enter login credentials Verify that smb1 is enabled on the NAS (it was, or it wouldn’t have worked previously) - see screen shot below Remove the NAS from the Sonos app and start over Re-start Sonos Re-start NAS Use IP address number instead of alphanumeric name for the NAS (even though the latter worked previously) Create new user account on NAS Try logging in via Sonos app on another device: iPad Pro running iOS 14, 2012 MacBook Pro running latest Catalina, and 2017 iMac running latest Big Sur.I’m still able to access the music library on the NAS via Synology’s mobile apps (DS Audio, DS File) using the same login credentials which previously

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1 year ago
Edward R
Edward RRetired Sonos Staff
published in Controllers and Music services

Sonos Controller Software DownloadsF.A.Q.

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct links below for each of your devices.  Click here to download the Sonos Desktop Controller for Mac  Click here to download the Sonos Desktop Controller for PC Click here to download the Sonos Controller for iPhone  Click here to download the Sonos Controller for iPad  Click here to download the Sonos Controller for Android You don’t have to follow those links, you can also download the Sonos Controller for iOS devices by  just searching for Sonos in the App Store, or for Android by searching for Sonos in the Google Play Store or Amazon Appstore.If you have any trouble getting a controller to connect, please see the following article concerning connectivity issues with your Sonos system, or this one, which talks about firewalls and Sonos. You may also wish to check the Sonos system requirements page. Still struggling? You can contact our Customer C

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Edward R
3 years ago
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mfdbobContributor I
posted in Controllers and Music services

IOS 17 and trueplay

Well i just updated to ios 17 and Sonos sent an update earlier today and still cannot perform trueplay. 

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6 hours ago
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orlie214Contributor I
asked in Controllers and Music services

After 15.8.1 upgrade, all music services disappeared.

I have just updated the software to 15.8.1 as it requires update to my Sonos Roam and then after the update, all music services disappeared and even my NAS musics are unplayable.

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B
7 hours ago
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Wills66Contributor I
asked in Controllers and Music services

playing music

I have a few Sonos products and over 100gb of music on my phone (Google pixel 7) but I can't play my music through my system anymore.Can someone please advise me on what I need to do to play music off my phone through my system?

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Stanley_4
1 day ago
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judethedudeAvid Contributor I
asked in Controllers and Music services

Trueplay and IOS 17

I have updated my iPhone 13 Pro to IOS 17 and have installed the latest SONOS 15.8 software but cannot run Trueplay to retune my system as it is not yet supported “for this iPhone” which I guess isIOS 17. I know IOS 17 has only been publicly available since yesterday 18/9/23 but surely SONOS had sufficient warning to make the S2 App compatible ?

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2 days ago
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loveydoveyContributor I
posted in Controllers and Music services

Playback Speed for Podcasts

I use PocketCast to listen to podcasts. On the PocketCast app I set playback speed to 2x. But when I connect it to Sonos it only plays back at regular speed. How can I make the Sonos play it back at a faster speed?

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2 days ago
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The Music DogContributor I
asked in Controllers and Music services

How Do I Add a Streaming Service to Sonos

I am fairly new to using Sonos and streaming services. I have found a streaming service, Presto Music, that is not listed on the Sonos list of streaming services that I can access and add. Can I add a streaming service not listed? If so. how do I do it?Thank you.

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2 days ago
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CopperContributor I
asked in Controllers and Music services

Where is our iOS Widget

We’ve been waiting for 7+ years for a really robust iOS experience. The widget request he’s literally been out there for over 7 years. Apple is clearly all in on widgets - why can’t Sonos provide software that makes it easier to control our system? It’s not like you’re spending your resources on a really great Google or Alexa integration (they both continue to be virtually unusable), or an Apple Watch app, or tight integration with SiriusXM (the frequency of errors starting a stream is laughable), or Apple Music (start a station within Sonos? No, No one would want that).  I love the sound quality of our Sonos system, but if I was creating a new system today, I don’t know that Sonos is worth the price point. Certainly the aging software and lack of innovation is a big warning sign. 

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ratty
2 days ago
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jhl88Trending Lyricist I
posted in Controllers and Music services

sonos metadata features

Raising this because some other threads look old. I’m dumbfounded that the Sonos app has no information about release dates, album credits, lyrics, artist descriptions, album descriptions, and so forth. All of the major music services have found a way to do this, surely Sonos can too. Not to mention no way of viewing the audio quality of an album (ie atmos) before clicking play. For Apple Music, this means that you have to research what albums are in atmos or hi res lossless, then go back to the Sonos app, search for the album, play it & then verify if it is actually playing atmos or not. This is very time consuming and a real pain in the ***.  I’m tempted to ditch Sonos soon, purely because Sonos really can’t seem to get their act together on the software front. And reading prior threads, the response seems to be to punt the responsibility to the third party service, saying there’s nothing that can be done on the Sonos side. I don’t know, maybe set up a call or two with developers

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melvimbe
3 days ago
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RyanS8888Contributor I
asked in Controllers and Music services

Sonos iOS Apps volume not working with iPhone volume button

The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates. So far I had tried:Restart the iPhone and make sure the iOS and Sonos App having latest version Reset Sonos app Reset + uninstall + reinstall app Off and on Sonos ERA300 and do the above Research all possible solutions from Google but nothing helps yet :( All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

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3 days ago
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Rob_LContributor I
asked in Controllers and Music services

To apply or not to apply (replay gain)

I stream good-quality 320 kbps MP3 music files from a Synology DS120j to a Sonos Beam (Gen 2) with Sub Mini using the Sonos app. We are full-time RVers, but when we had a house I used all FLAC files via a Logitech Squeezebox Duet, a good class A/B amplifier, and some high-end transmission line speakers. Obviously, there’s not room for that stuff in the RV! Anyway, I’ve recently learned that replay gain can be applied to files to even out the volume levels of the listening experience. I’ve downloaded Foobar2000 and explored the replay gain function, but I’m not completely clear on file vs. album (and whether or not “album” can mean every file on the server) replay gain - and some of the numbers from the analysis don’t look right to me. Can the group enlighten me on this topic - how to go about it and the pros/cons? I have recordings dating from the ‘60s to the present… folk, folk-rock, some eclectic stuff, and all the way up to contemporary artists and recordings - but no classical. Jus

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ratty
3 days ago
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kassey22000Enthusiast II
asked in Controllers and Music services

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)! The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household.   Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!  S1 was almost instant across all platforms and apps.  While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?  I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support. Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO laggi

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4 days ago
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ls.jsContributor I
asked in Controllers and Music services

Setting Up Multiple Accounts from Spotify Family Plan on Sonos

I just upgraded to a Spotify Family Plan. 2 of those accounts are for kids. They each have an ipad with the sonos app installed that connects to a single Sonos network. In other words, the sonos app is installed on multiple home devices that access the same sonos account.I want to set up each family’s spotify account on their respective Sonos app. But when I login with my Spotify credentials, it only connects to my account.What am I missing? How do I set them up to access their spotify kids account on the sonos app?

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5 days ago
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NESonosUserContributor II
posted in Controllers and Music services

Sonos S2 Version Number

What is the current version number of the Sonos S2 App? 

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buzz
5 days ago
dave77
dave77Headliner I
posted in Controllers and Music services

Flic Twist now on pre-order!

The Flic Twist can now be pre-ordered!It supports Sonos control via a hub and can control volume via a rotating dial and a push button for play/pause so should make a nice little controller. 12 additional controls can be added by pushing and twisting the unit so I guess you could add skip/forward/etc there.https://www.t3.com/news/you-can-now-preorder-the-flic-twist-smart-home-button-and-its-on-saleAvailable here, the homepage has links to some bundles with the hubhttps://flic.io/  

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dave77
6 days ago
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Jorts1302Contributor I
asked in Controllers and Music services

Adjustable play speed, 1.25x, 1.5 speed

Is there a feature to speed up play? This is a useful and common feature on other podcasts and audiobook apps.

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7 days ago
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agbrooklynContributor I
asked in Controllers and Music services

Remotely Disable Alarm Possible Workaround?

Is there a way to remote disconnect a specific speaker or music service in order to turn off an alarm while I’m traveling (ie not home on the network)? I’m trying to figure out how to spare my poor neighbors in Brooklyn from the alarm currently going off in the apartment. I’ve truly had it with this system…

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ratty
8 days ago
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JamieB2Contributor I
posted in Controllers and Music services

Best Turntable for Sonos System

We have an in home Sonos speaker system for our music & televisions. I want to purchase the best turntable that will adapt to our Sonos system. Can you recommend one?

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buzz
10 days ago
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ColinSmithContributor I
asked in Controllers and Music services

Spotify completely disappeared!

Hi - has Spotify disappeared from Sonos for others? It’s vanished from my app - and I can no longer add it as a service, or play to Sonos from the Spotify app. Hoping a glitch as haven’t seen anything about this anywhere. cheers!

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106rallye
12 days ago
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WSuEnthusiast II
posted in Controllers and Music services

Default search source in windows app.

How do I set the default search source to music library? I think the app used to default to the last used source (?) but now every time I start the app it defaults to Sonos Radio. I never use Sonos Radio and I never will so it means extra clicks every time I start the app. Very irritatong. Just for disclosure I do have an issue with the way Sonos Radio is forced on us and previously posted about how the mobile app prioritises SR search results over, for example, my Youtube Music service. Sonos have never “fixed” this - indeed, it seems to me they are intent on making things worse by changing the Windows app to try and force SR on me there too! I really, really hate this - just please, please, please let me use your speakers MY WAY! All I want is for SR to disappear, if one chooses to do so. I don’t care if it’s there as an initial default, but please just let us remove, even if it’s buried in the settings somewhere.

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ratty
14 days ago
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BC and VaderContributor I
posted in Controllers and Music services

Music Library doesnt index

The other day I noticed all of my music was gone from my library, I confirmed the path to the files is still loaded.  I hit update music library now and indexing flashes and goes away.nothing is added to the library.  I know the file permissions are set correctly because the last play list still plays the songs from the folder.  The music folder is on the hard drive of the same WIN10 PC I am trying to update from. I sent a diagnostics report “Your confirmation number is: 812575149.” Please help!Thanks,John

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K
14 days ago
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markshepContributor I
asked in Controllers and Music services

BUG REPORT: Can't setup new system on separate network with existing app install

I’ve been banging my head against a brick wall trying to setup a new Sonos system in my RV using two Sonos Roams.  I already have a home system (two Sonos Beams & four Sonos Ones) and have connected to a separate system at work (two Sonos Fives) so thought it would be no bother.  How wrong I was!The problem seems to be that when creating a new system when you get to the part where the speaker gets connected to the Wi-Fi network the app tells it to connect to the Wi-Fi network of the existing system, not the one you’re connected to and are trying to set it up on.  This happened to me on both Android and iOS and using the same account as my home system and with a new account I setup fresh.I finally found a way round it by using a spare device that had a fresh install of Sonos that hadn’t connected to any other Sonos system before.  But that took a while as the first two device I tried were too old and the OS wasn’t supported (iOS 12 and Android 7).  So after two days of trying I fina

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Ken_Griffiths
15 days ago
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