Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 5,566 Topics
  • 52,814 Replies

5566 Topics

Corry P
Corry PSonos Staff
published in Controllers and Music services

The Sonos Apps - An IntroductionTutorial

Hi!So you’ve bought your first Sonos speaker, plugged it in, downloaded the Sonos app and completed setup. Now what? This is not a comprehensive guide to using the Sonos apps and their features, but an introduction to you as a new Sonos user so you better understand the basics of use, what the differences in apps are, and the beginnings of what the apps can do for your new Sonos system.If you are looking for help in how to use the Sonos app and you don’t find it here, please visit our support pages and search for keywords, or ask a question in our forums - we have a very helpful community.Like all apps, ours have minimum system requirements but unlike others, if these are not met the Sonos app may still be able to run in a limited-compatibility mode whereby it can still control playback, but not configure the system.In Sonos-speak, we commonly refer to the Sonos apps as Controllers. Getting the Sonos appsYou can download all the Sonos apps directly from our Downloads page, or from Goog

581511
D
3 months ago
Xander P
Xander PRetired Sonos Staff
published in Controllers and Music services

Music Services and SonosF.A.Q.

Hi everyone!This article will be focusing on Music Services available within the Sonos app - if you have any further questions on this subject, feel free to post a reply, and we’ll update the article  What Music Services are available on Sonos? You can find here a full list of Music Services on Sonos - it’s worth noting however that not all music services are available in all regions, you can check where any given service is available to be added to Sonos by clicking the link for that music service.If you should have access to a music service, but it doesn’t show up in the list when adding a music service , then we recommend double checking that you have the correct location set on your Sonos Profile, and then performing a manual check for updates from the Sonos App - this will update the list of available Music Services in the app. What content is available via Music Services? Not all music services offer the same selection of content, and this may even change within the same service

1102420
J
5 months ago
Edward R
Edward RRetired Sonos Staff
published in Controllers and Music services

Sonos Controller Software DownloadsF.A.Q.

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct links below for each of your devices.  Click here to download the Sonos Desktop Controller for Mac  Click here to download the Sonos Desktop Controller for PC Click here to download the Sonos Controller for iPhone  Click here to download the Sonos Controller for iPad  Click here to download the Sonos Controller for Android You don’t have to follow those links, you can also download the Sonos Controller for iOS devices by  just searching for Sonos in the App Store, or for Android by searching for Sonos in the Google Play Store or Amazon Appstore.If you have any trouble getting a controller to connect, please see the following article concerning connectivity issues with your Sonos system, or this one, which talks about firewalls and Sonos. You may also wish to check the Sonos system requirements page. Still struggling? You can contact our Customer C

121240
Edward R
4 years ago
J
JohnG666Enthusiast II
asked in Controllers and Music services

Android app shows empty queue each time started up

When I start up the Android app it keeps showing the queue screen which is empty. It does this if the room that is playing is showing full screen but not if the playing is minimised and showing the rooms instead - hopefully that makes sense.So if I close the app with the playing showing full screen, it will open full screen the next time and immediately shows the empty queue. If I close the app showing the rooms with the playing part minimised, it doesn’t open the queue screen when I start up the app but as soon as I maximise the playing part of it, it shows the queue screen.There’s nothing in the queue and I just mainly listen to Planet Rock Radio which is still showing in the playing part when I start the app up.The queue has been empty for many months and I’ve not used it for many months apart from having to keep close it when it opens by itself. 

36
J
1 day ago
T
Toby_ArthurContributor I
posted in Controllers and Music services

Roam SL Trueplay

Hi, I know that the Roam (mic) does have an automatic trueplay function.I also know that the SL (speechless) doesn’t have any mic build in, hence no automatic trueplay.What I don’t understand is why trueplay on the Roam SL is not available through the mic of my iPhone.Just like you use trueplay on the OLD “play ones”, they also did not have any mic.Hence trueplay was achieved by using the mic of your mobile phone.Am I wrong and is it possible, or are you planning to add this feature in the future? Regards.

10
Ken_Griffiths
4 days ago
B
buff5799Contributor I
posted in Controllers and Music services

Exporting Sonos playlists

I am a little shocked that Sonos still hasn’t provided a way to export a playlist yet. I have invested a lot into the speaker system because of the quality however being restricted like this is discerning to say the least. I am not sure what the point is now in creating a Sono playlist ever and I’ll keep to only using Spotify or Apple musics playlist features. Sonos I would highly recommend you invest in this feature moving forward. 

50
Airgetlam
5 days ago
pierogi
pierogiContributor I
asked in Controllers and Music services

Playing from Amazon Music to Sonos

tl;dr - are you able to play from Amazon Music Unlimited to Sonos via connected devices or only via AirPlay or Bluetooth?I just treated myself to a pair of Era 100s (paired as stereo “Office”) and down the rabbit hole of hi-res audio streaming services, starting with Amazon Music Unlimited (Individual Plan).I prefer to browse and play through the streaming app, especially with Amazon’s additional labels (Atmos, HD, Ultra HD, etc.). I’m unable to play from the Amazon Music app to Sonos.I’m able to do this on Spotify. I’d stream through “another device on this network” (instead of “AirPlay or Bluetooth”) without any issue:When I try to do that through Amazon, it connects to Office but won’t go beyond this screen and music won’t play:After that, if I try to play Amazon through the Sonos App, I get a notification about device limits: So, I can play from Spotify to Sonos via network devices, but unable to from Amazon to Sonos via network. I can play from Amazon to Sonos with AirPlay but sou

10
pierogi
5 days ago
E
Erland SommarskogAvid Contributor I
posted in Controllers and Music services

Sonos no longer recognizing folder.jpg for cover art?

After the most recent upgrade to Sonos 13.4 (S2), I don’t see much cover art in the Sonos controller. More precisely, it seems that I see cover art if it is embedded into the MP3 file, but not if the cover art in a separate file called folder.jpg. In my collection, most albums have a folder.jpg, and only a minority of albums have embedded cover art. There are two reasons for this:Albums that originally had on CD, cassette or vinyl. For several years, Sonos was not able to display cover art that was embedded into the MP3 files that I bought, so I had to extract them to folder.jpg and remove them from the MP3 file.Is any one else seeing this? Or is this just some accident on my system? 

126
D
6 days ago
M
Mark1115Contributor I
asked in Controllers and Music services

Can Spotify recognize the Sonos speaker group?

Hello guys, I am new to the Sonos systemIf I use the Spotify App (On Desktop), will it recognize the Speaker group I set up from Sonos and play music to that group?At my work site, they want to have a main operator and a backup person (so that when the main operator is busy, this person can play music instead). Can I use one Spotify account to sign in on both Desktops? 

2
Airgetlam
6 days ago
F
FDKnightContributor I
asked in Controllers and Music services

Any way around needing WiFi to set up this Sonos Device?

Hi, I recently got a Sonos Beam Gen 2 to go with my new Sony Bravia XR A90K 4K OLED UHD TV. The sales person at the store claimed I wouldn’t need WiFi to be able to use this device with my TV, and this TV having lots of automatic compatibility with various devices. I unfortunately don’t have WiFi or any way to get it currently, so not needing WiFi to use this device was a selling point for me. I come home and find out I DO need WiFi apparently to set it up and configure it. I heard there was some sort of workaround involving using 2 phones, but I don’t think I got it to work. I noticed that my Sonos device does react to me using the volume controls on my TV, I can turn the volume up and down, and I definitely can tell when the device is unplugged; so obviously it is working somehow despite not being set up using WiFi. What I want to know is, will not being able to set up and configure it using WiFi cause the device to put out inferior sound, since I would lack access to any of the conf

1
Ken_Griffiths
7 days ago
H
HYKSK8RContributor I
asked in Controllers and Music services

IOS locked screen controls

I can’t get the Sonos controls to appear on the IOS locked screen.

2
H
7 days ago
G
Glen BeeContributor I
posted in Controllers and Music services

Question about using Siri on my iPhone to control Spotify and Sonos Radio

I’m considering buying a Sonos One SL as a stand alone speaker but want to know if I’ll be able to use Siri via my iPhone to play Spotify music and Sonos radio channels? I have a feeling it might only be able to use Apple Music, which I don’t use.

3
106rallye
7 days ago
S
SleepyRobotTrending Lyricist II
asked in Controllers and Music services

Random placement of tracks into queue

Hello,I have noticed many times now that when on my desktop and i'm adding songs to the the queue from my library and choose them to add them to the end it places them at random spots in the queue instead of actually putting them on the end/last. What's up with that? I now have to look them up in the queue and manually drag them to the end. What could be causing this?  -Edit- I just selected 2 tracks at the same time and added them to the queue and they got placed at different spots apart from each other….🤔

3
S
7 days ago
A
AudiosymbolTrending Lyricist I
posted in Controllers and Music services

How much does Trueplay clarity improve over time ?

Have used trueplay in a number of settings at home  which involves  stereo pairing of the era 300 with a sub mini … Initial impressions post trueplay at the various locations appear attenuation of the high frequencies ..a quick A/B  with and without Trueplay confirms this in my case  … However does Trueplay improve over time and if so what sort of timeframe ? 

21
A
8 days ago
D
dcwintonAvid Contributor III
asked in Controllers and Music services

Sonos playlists and My Sonos

The answer to this feels like it should be obvious but…If i create a playlist on a streaming service like Apple or Spotify, but then also save it as a Sonos Playlist, does that count against the 70-item My Sonos limit? It would seem logical that the answer is yes. But if I don’t save it as a Sonos playlist, and access it only thru the streaming service menu, then it would not. Do I have that right? Sorry to seem dim. 

1
controlav
8 days ago
M
Mark1115Contributor I
asked in Controllers and Music services

Can the Sonos S2 Desktop App be used to control 3 Sonos One SL via Ethernet?

Hi everyone, I will buy 3 Sonos One SLs and set them up in 3 different rooms. I plan to connect each One SL to the Switch using an Ethernet cable.Can I use the S2 App on Desktop (also connected to Ethernet) to control all 3 Speakers? Because I don't want to control them through Wifi. Please give me some advice,Thanks everyone 

15
buzz
8 days ago
V
Valérie A.Contributor I
asked in Controllers and Music services

Conserver deux enceintes groupées par défaut avec Spotifiy

Bonjour,Je possède une Beam gen 2 et une One SL.Lors de l’écoute de la TV, je n’utilise que la Beam, c’est OK.Mais lorsque j’utilise Spotify, je souhaiterais que la musique soit diffusée sur les deux enceintes en même temps. Je peux le faire en choisissant une première enceninte, puis en allant dans “regrouper les pièces” et en choisissant l’autre enceinte.Ça fonctionne, mais mon souci est qu’il faut que je refasse cette manip à chaque fois.J’aimerais que ces deux enceintes restent par défaut  dans Spotify (pas pour la TV)Comment faire ? Merci d’avance

2
V
8 days ago
K
kassey22000Enthusiast II
asked in Controllers and Music services

Anyone else experiencing severe APP LAG & slow loading/refresh with S2?

Ever since we took the plunge for S2 (including upgrading/purchasing 6 new Sonos unit for S2 compatibility) it’s been a real mess (system stability and WiFi issues)! The iOS version of the S2 app is very slow to load, lags almost always, and has a terrible screen refresh rate compared to ANY iOS app we have in the household.   Now 20-40 seconds might not seem like long for an iPhone/Pad app to load/refresh, but if you’re trying to get some quick control over the volume or switching songs this is a STUPID amount of time!  S1 was almost instant across all platforms and apps.  While I realize Apple can take some blame for issues with iOS apps, why is S2 slow on PC and Amazon Fire (Android) devices as well?  I’m guessing I’m not the only one, but Sonos sure seem slow to address this no matter how many times I’ve reported it to support. Anyone else think this degrades the Sonos experience beyond the obvious annoyances (especially compared to the hundred or so other apps we use with NO laggi

121
P
8 days ago
T
The Music DogContributor I
asked in Controllers and Music services

How Do I Add a Streaming Service to Sonos

I am fairly new to using Sonos and streaming services. I have found a streaming service, Presto Music, that is not listed on the Sonos list of streaming services that I can access and add. Can I add a streaming service not listed? If so. how do I do it?Thank you.

9
W
9 days ago
G
Grumpy MannieContributor I
asked in Controllers and Music services

Sonos 65k Track Limit

Are there any plans to eliminate the 65k track limit for Sonos products.Surely i cannot be the only one who has a music collection that is way in excess of this limit?

6
G
9 days ago
S
SharkyHContributor I
asked in Controllers and Music services

Sonos S1 controller isn't compatible with your system

I have my old Sonos products on the S1 app and my new products on the S2 app. The S1 app is now giving me the above error message and asking me to upgrade to the S2 app. When I click on ‘About my system’ the S1 app only shows the products linked to the S2 app and doesn’t recognise the old Sonos products

2
S
11 days ago
U
U2JoshuaContributor I
posted in Controllers and Music services

FEATURE REQUEST: enable Sort Field capabilties based on metadata for Music Library

Please add the capability for the Sonos apps to sort one’s Music Library leveraging the Sort metadata fields on a given release. For example, in Apple Music/iTunes, one can choose how their Library is sorted based on alternative text in the sort as fields, as below:Note:  by changing the album field’s “sort as” text from the album title to the convention: Artist - Year-Month-Day - Title, I am able to then organize and search through my entire Library of albums by a given artist, and then the albums ordered chronologically, thereafter.Another use case is an album series, named as “Volume #” and there are 16 albums in the series. The Sonos app does not sort on numbers, smartly - meaning, it doesn’t recognize that 2, 3, 4 come before 10, 11, 12, because it’s only looking at the first integer.  Instead it orders as follows:Volume 1 Volume 10 Volume 11 Volume 12 Volume 13 Volume 14 Volume 15 Volume 16 Volume 2 Volume 3 Volume 4 Volume 5 Volume 6 Volume 7 Volume 8 Volume 9My only workaround

1
Corry P
11 days ago
D
davparkerContributor II
posted in Controllers and Music services

sonos controller installer failed to download. lost connection with server

“sonos controller installer failed to download. lost connection with server”I realize this has been an ongoing bug with the Sonos Controller S2 app for years, It started after the release of the S2 version. I’m just wondering if Sonos support will ever try to resolve the problem. The workaround continues to be to download the latest controller app, install it, then run the Update Now to push updates to the devices. This same problem occurs on any of the three PCs I run the controller from. 

9
D
12 days ago
J
jaimepabonContributor I
posted in Controllers and Music services

Sonos letting customers down BIG TIME! ref volume control on iphones

Sonos has taken a major step back, by users not being able to control volume on app using iPhones.YES! I regret buying into their eco-systemsSonos also failed to notify customers of "THIS MAJOR CHANGE" Shame on you!!You should advise future buyer of this "MAJOR CHANGE!  Post it on your home page? Of course not, the suckers will find out later.I expected better from a company with great  speakers & sound!Why would you stoop so low and NOT provide customers who spend so much money on you speakers a better experience using your app? We all know their not cheap.Dont blame Apple, because  it is SONOS we spent many on.OH we were able to use it before, duhhIt seems Sonos cant or won't upgrade their setup. JP

26
B
13 days ago
S
suewallyContributor I
asked in Controllers and Music services

sync my spotify acct with sonos

how do i sync my spotify acc with sonos not just syncing spotify but my actual acct so i will have access to all my libraries and playlists etc

1
G
16 days ago

Let's talk business

Take the survey

Take the survey and you could join the Sonos Professional Sounding Board, an exclusive online research community.

Members have the opportunity to participate in discussions, surveys, focus groups and more. You’ll be rewarded for your time and efforts with points that can be exchanged for rewards, plus you’ll have the chance to win Sonos product and swag!

Terms & ConditionsCookie settings