Controllers and Music services

Hi,All of the sudden more than half of my library is not playing - the message is “the song is not encoded correctly” - the same files were playing just fine 2 days ago.I am using the same youtube music as from the first days of my Sonos.Does anybody experienced the same issue?

Saw this, TVONOS app for Amazon Fire Stick. Was wondering if anyone else has downloaded it and using it? Is it worth it on the fire stick? Thx

Apple Music recently released 6 live radio stations. Up until recently, I had no problem streaming them over Sonos. Something changed, and now when I try to play the stations, I get a “not encoded properly” error.Tried re-authorizing Apple Music, tried rebooting all devices, etc. Nothing works.Any hints?

The mandatory inclusion of Sonos Radio degrades the quality of the Sonos experience.  Please listen to your customers, do the right thing, and let them choose the option for themselves. 

Contemplating updating my old Connect to a Port in order to get Spotify Lossless. Will I be able to get lossless audio on Spotify directly from the Sonos app? I really don't want to have to use the Spotify app, which is what I have to do with the Wiim Ultra I'm using on another system.

Can someone help me? I have a system consisting of Sonos S1 speakers and the latest version of the app that I use on an iPhone. How do I add a family member so they can manage the same system independently? Thanks.

Good Afternoon,Has this problem been fixed yet? - as I am still getting multiple copies of albums, especially with compilation albums.Kind Regards,  

How can I stop Sonos Radio's unsolicited pinning of collections to my Home? It has happened on several occasions, separated by several weeks. I open the Controller app and find two or three collections promoting Sonos Radio content at the top of my Home screen. It’s really annoying because I have to scroll down to find my favourites. It’s also annoying because I didn’t ask for that and I’m not interested in it. (Another sad signal that Sonos hates its customers.) I have to Unpin them to get rid of them. Is there anyway I can stop them appearing in the first place.

¿Cómo descargo la app de SONOS para PC? Moderator Edit: Translation by Google Translate - How do I download the SONOS app for PC?

I’ll try to keep this brief, but here is some background:For years I used iTunes for PC.  I ripped my massive CD collection and also imported / purchased lots of music over the years.  The data for iTunes resided on my Synology NAS. Recently, I started having problems  with iTunes and decided it was time to move to the newer Apple Music App.All has been going well on that front. I made that switch on August 29th.Last week I purchased a used PLAY:5 (v1) speaker. It took me a while but I figured out to configure the NAS to allow the SONOS Controller apps access my music.It was working pretty well, but then I noticed that any playlists added or edited since I made the transition to Apple Music were not reflected in the Sonos Controller App.  I have determined that since August 29th, while the Apple Music app is properly pointed to my NAS to play my music, it is not updating the iTunes Library.xml file on my NAS. So, any playlists I have added or edited since August 29th are being stored e

When the new app was released, we were promised that all the missing features would return within a few months. But as we all know, it ended up taking much longer than that. In the middle of all the confusion, I asked Sonos directly if — and when — the volume button shortcut to the Equaliser would come back. I quickly got a reply saying it was just around the corner, and that it was now a priority since many users had contacted Sonos specifically about this missing shortcut. Well… it’s now been almost a year since I was told it was just around the corner. So I hope it’s okay for me to ask here: When can we realistically expect it to return?

I just went to go change my e-mail address on file and despite repeated attempts to edit and save, the new email address won't stick. I was able to edit my street address just fine but I cannot get the e-mail address to change. Any ideas?

After years of waiting, Spotify Lossless has finally been released!https://newsroom.spotify.com/2025-09-10/lossless-listening-arrives-on-spotify-premium-with-a-richer-more-detailed-listening-experience/“Lossless is available on mobile, desktop, and tablet, as well as on many devices that support Spotify Connect, including Sony, Bose, Samsung, Sennheiser, and more. Support for additional devices, including those from Sonos and Amazon, arrives next month.”

I’ve been seeing more music and live mixes trending on TikTok lately, and sometimes I’d like to play them on my Sonos system instead of just listening on my phone. Has anyone figured out a smooth way to stream TikTok audio to Sonos—whether through AirPlay, Bluetooth, or some other setup?I’m curious if the sound quality holds up and if there are any tricks to make it more seamless. Do you think TikTok could eventually be integrated directly like Spotify or YouTube Music, or is it better to just stick with screen mirroring/streaming methods for now?

Hello!I really struggled with the new Sonos app ((S1>S2 then dashboard change 2yrs back) Truly I was almost ready to dump my system and I’ve been with you guys since 2008.HOWEVER…I switched my network over to the 2.4 wi-fi on September 30, because I had a Wi-Fi outage and AT&T told me to split my Wi-Fi system and put Sonos on 2.4 versus 5.0. THEN… Not only did the app start to work better suddenly on October 2… I had an auto update of the app in the subject. And FINALLY!!! Sonos has made leaps and bounds improvement on the speakers and content controls!!! I haven’t used the whole app but BRAVO SONOS!!! Everything I would like to do may not be there but this was a HUGE Update to the Application on my iPhone.THANK YOU!!

Can someone tell why even SONOS is playing these gambling ads? You can't get away from them! You'd think Sonos would have enough conscience.   

How does my wife get her youtube music and podcasts on our sonos system that I’ve setup in my name an my youtube music account? 

Would love to see Apple Music lyrics in the app 

I am experimenting with using YouTube music as my music app (since so many of my favorite artists are leaving Spotify). However, I noticed I can’t seem to set YouTube playlists from my library as my alarms, even if the playlist is public. I can find and play them in the main page, but not for the alarm. as a side note, I miss the old alarm functionality. So much nicer to find playlists 

Hi - I’m Dan and I run Astiga, which is a streaming service for your own music. We recently shipped a new service into the Sonos platform which might be useful for anyone who wants to play their own, owned, music. Astiga streams your music library from cloud storage. This might mean streaming from Google Drive, OneDrive, Dropbox or the like, or streaming from your own storage self-stored on a NAS at home, or hosted somewhere. We support most of the big services plus some standards like WebDAV and SFTP (and de facto standards like S3) for the rest.This means, when you add Astiga to your Sonos network, you can stream a music library from Google Drive (say) to your Sonos speakers. Astiga takes care of all the streaming and library management. In addition to streaming through Sonos, you can access Astiga directly and sync your devices with Astiga for offline mobile playback, and much more.Astiga streams in native quality - whatever is in your storage is what gets streamed. We also offer po

It is not a network issue. Have actually had a professional in to check everything out. New update has left app unable to function on Android devices. Apple iPad functioning very well. Why can't you people leave things alone. After last year's debacle, I thought all that crap was behind us, but once again. Final straw for me.

In another post (which has been closed) the op asks about using a streaming player like wiim or eversolo with sonos.  The op asks if apple music can be streamed lossless.  A response post says that any sonos device with a line in can take 48bit music from the streaming device via the line in.  Since my arc doesn’t have line in, i’m trying to wrap my head around this.  I have arc and era 300s.  So in I route the line in into one era 300s, it will play the music over the entire room? (arc and eras) or just the 300 (s). If the music is spacial audio (or atmos), will it play it as such?

I can no longer access Newstalk radio (Ireland) on my Sonos system. selecting the station either under Tunein or via Sonos radio just plays the intro adverts in a constant loop… FRUSTRATING!!

So many frustrating things since the Sonos app debacle.  While some aspects of the S2 app have slowly gotten better, on my iMac using the Sonos Desktop Controller I can call up and play Sonos playlists (all of which were created on my iMac), however they will not play using the S2 controller on my IOS or Android devices even though the playlist icon shows on the S2 controller.  It spins for a while and that’s it.  Note if I search the music library for songs within the playlists I can play the individual songs.  Do others have this same experience and what, if any, remedies exist for this problem.  Please note that I do not use any Sonos speakers.  My system is composed only of Ports, Sonos Connects, Amps and Connect Amps.  Thank you.

Well it has happened again.  Tunein will not work with sonos.  I have been having the problem for about a week now.  This happened about a year ago also.  Anytime I try to connect to any tune in station or podcast I get commercials on a loop. Deleting account, reathorizing does nothing.Same old sonos,  same old garbage !!