Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 5,374 Topics
  • 51,393 Replies

5374 Topics

Xander P
Xander PRetired Sonos Staff
published in Controllers and Music services

Music Services and SonosF.A.Q.

Hi everyone!This article will be focusing on Music Services available within the Sonos app - if you have any further questions on this subject, feel free to post a reply, and we’ll update the article  What Music Services are available on Sonos? You can find here a full list of Music Services on Sonos - it’s worth noting however that not all music services are available in all regions, you can check where any given service is available to be added to Sonos by clicking the link for that music service.If you should have access to a music service, but it doesn’t show up in the list when adding a music service , then we recommend double checking that you have the correct location set on your Sonos Profile, and then performing a manual check for updates from the Sonos App - this will update the list of available Music Services in the app. What content is available via Music Services? Not all music services offer the same selection of content, and this may even change within the same service

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controlav
2 months ago
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bobk2Contributor II
asked in Controllers and Music services

Suddenly Sonos can't access Synology DS218+ - " check the username and/or password"

RESOLVED - See first replyMy stereo pair of Sonos One has been working fairly well with the music library on my Synology DS218+ for years.Suddenly, a couple of days ago, when I tried to play a song, the Sonos app said “Access to the shared folder is denied - check the username and/or password.” See screen shot below.Troubleshooting steps taken:Re-enter login credentials Verify that smb1 is enabled on the NAS (it was, or it wouldn’t have worked previously) - see screen shot below Remove the NAS from the Sonos app and start over Re-start Sonos Re-start NAS Use IP address number instead of alphanumeric name for the NAS (even though the latter worked previously) Create new user account on NAS Try logging in via Sonos app on another device: iPad Pro running iOS 14, 2012 MacBook Pro running latest Catalina, and 2017 iMac running latest Big Sur.I’m still able to access the music library on the NAS via Synology’s mobile apps (DS Audio, DS File) using the same login credentials which previously

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1 year ago
Corry P
Corry PSonos Staff
published in Controllers and Music services

The Sonos Apps - An IntroductionTutorial

Hi!So you’ve bought your first Sonos speaker, plugged it in, downloaded the Sonos app and completed setup. Now what? This is not a comprehensive guide to using the Sonos apps and their features, but an introduction to you as a new Sonos user so you better understand the basics of use, what the differences in apps are, and the beginnings of what the apps can do for your new Sonos system.If you are looking for help in how to use the Sonos app and you don’t find it here, please visit our support pages and search for keywords, or ask a question in our forums - we have a very helpful community.Like all apps, ours have minimum system requirements but unlike others, if these are not met the Sonos app may still be able to run in a limited-compatibility mode whereby it can still control playback, but not configure the system.In Sonos-speak, we commonly refer to the Sonos apps as Controllers. Getting the Sonos appsYou can download all the Sonos apps directly from our Downloads page, or from Goog

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1 year ago
Edward R
Edward RRetired Sonos Staff
published in Controllers and Music services

Sonos Controller Software DownloadsF.A.Q.

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct links below for each of your devices.  Click here to download the Sonos Desktop Controller for Mac  Click here to download the Sonos Desktop Controller for PC Click here to download the Sonos Controller for iPhone  Click here to download the Sonos Controller for iPad  Click here to download the Sonos Controller for Android You don’t have to follow those links, you can also download the Sonos Controller for iOS devices by  just searching for Sonos in the App Store, or for Android by searching for Sonos in the Google Play Store or Amazon Appstore.If you have any trouble getting a controller to connect, please see the following article concerning connectivity issues with your Sonos system, or this one, which talks about firewalls and Sonos. You may also wish to check the Sonos system requirements page. Still struggling? You can contact our Customer C

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Edward R
3 years ago
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Larryfp
posted in Controllers and Music services

Apple Music Lossless

Will lossless be avialable using Apple Music/S2 app on March 28th or just Dolby Atmos?

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Airgetlam
1 hour ago
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WebcrewContributor I
posted in Controllers and Music services

Sonos S2 14.18.2 notification: stopping the service may interrupt playback notifications

Since my Sonos app was updated to version 14.18.2 I get constant the following notification:Sonos: Stopping the service may interrupt playback notifications I can disable it if I uncheck the Background Services Notification, but this should not be the solution…Samsung S21 Ultra running Android 13 

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3 hours ago
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Wardour85Contributor I
asked in Controllers and Music services

Apple Music Lossless On Amp

So it is great that we can now listen to Apple Music Dolby Atmos from the Sonos app, but when playing to the Sonos Amp does it stream in Lossless as there is no icon to indicate this?

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6 hours ago
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JohnG666Enthusiast II
asked in Controllers and Music services

Android app shows empty queue each time started up

When I start up the Android app it keeps showing the queue screen which is empty. It does this if the room that is playing is showing full screen but not if the playing is minimised and showing the rooms instead - hopefully that makes sense.So if I close the app with the playing showing full screen, it will open full screen the next time and immediately shows the empty queue. If I close the app showing the rooms with the playing part minimised, it doesn’t open the queue screen when I start up the app but as soon as I maximise the playing part of it, it shows the queue screen.There’s nothing in the queue and I just mainly listen to Planet Rock Radio which is still showing in the playing part when I start the app up.The queue has been empty for many months and I’ve not used it for many months apart from having to keep close it when it opens by itself. 

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Corry P
14 hours ago
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andrea.parigiContributor I
posted in Controllers and Music services

Radioplayer service still not working?

Hello! Since the total outage of Radioplayer a few days ago, Radioplayer service on Sonos app is still not working (at least for me), even if the service seems to be up and operating normally.I resetted the app, removed and reinstalled Radioplayer service but seems not to be helpful. Can anyone tell me if there are still problems? Other services works fine!ThanksAndrea 

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1 day ago
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thirekContributor I
asked in Controllers and Music services

Spotify Audiobooks?

Seems like the Sonos application does not support Spotify audiobooks at this point; in late 2022, Spotify added support for purchasing and listening to audiobooks on their platform.  Does anyone know if Sonos is planning on supporting Spotify audiobook playback anytime soon?

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controlav
1 day ago
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Susan_24Contributor I
asked in Controllers and Music services

App on iPhone

I changed my email address within the account in Sonos using my desk top.  I tried logging into the app on iPhone but it has my old email address.  I can't reset my password because I don't have access to that email account.  Do I have to wait until Monday before calling Sonos support?  Or can this be an easy fix.  

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buzz
2 days ago
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miataguyAvid Contributor I
posted in Controllers and Music services

Mac OS Controller still has major memory leak

The Sonos controller for Mac OS has a major memory leak. I first reported this to Sonos several years ago. Sent them all the data, etc. Others have done the same. This is not something new and not something they’re unaware of. Here’s an old closed thread on the topic.Meanwhile, here we are, years later, and it still leaks huge amounts of memory. When first loaded, it uses a bit less than 150MB. After running for a long period of time, I’ve seen the memory footprint as high as more than 9GB!  That’s absurd.  Why doesn’t Sonos address this? Probably because the average consumer doesn’t know (or care) what a memory leak is, as long as it doesn’t crash their machine. They don’t realize that the ever-increasing memory footprint gradually slows their machine down with more and more swapping. C’mon, Sonos. Fix this.

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3 days ago
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djboltContributor I
asked in Controllers and Music services

How could you Sonos

Sonos you know a bunch of us have thousands of dollars invested because we love your speakers, but seeing that you have planted Sonos Radio in our list of search results (at the top rather arrogantly) will quickly change my “tune” (pun intended.) Option return to us faithful patrons the option to have our chosen paid service results at the top of our search results.  This is bare minimum while I’d love to remove Sonos radio all together.  It’s not great.

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5 days ago
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southern galProminent Collaborator II
posted in Controllers and Music services

News from BBC regarding BBC Sounds and Shoutcast streams

This would likely apply only to the UK … unless you use a vpn to get BBC Sounds on Sonos.  Currently in the USA you can listen to the BBC Radio stations via TuneIn.And not sure that BBC Sounds in the UK on Sonos uses Shoutcast…. but thought i would post it for general informationI heard the announcement today after a news program. the link below is on the BBC website https://www.bbc.co.uk/sounds/help/questions/recent-changes-to-bbc-sounds/shoutcast-closure The BBC uses several streaming technologies to deliver BBC Sounds. If you are hearing a message informing of this change, you are listening using Shoutcast. The BBC will stop supporting Shoutcast by mid-2023. Why are we making these changes? Shoutcast is an older streaming technology and many connected radio devices in the UK no longer use it. Ending support for Shoutcast will enable us to focus on the two most popular technologies currently used – HLS and DASH. As well as delivering better value, it will allow us to understand more

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5 days ago
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TSIPCContributor I
asked in Controllers and Music services

Apple Music and dolby atmos on Sonos

Hi Sonos fan,I am currently testing in the Sonos apps, Amazon music and Apple music, in order to later choose one of the two for a permanent subscription.I test both with the same song, (Flowers from Miley Cyrus). With Amazon music, the Dolby Atmos logo is there and the sound starts on the Arc soundbar.With Apple music, if the sound comes directly to the iPad, the Dolby Atmos logo is there, but when I change the destination on my Sonos system, the Dolby Atmos logo disappears and the song starts on the two One SL speakers behind me.So I wonder if Dolby Atmos with Apple music wouldn't be compatible with Sonos, but only in stereo mode?It is curious to note that the same song is broadcast in different ways on my sonos system (Arc SL, two One SL, Sub gen 3), with amazon mainly on the arc, and with apple, mainly on the two one sl . Thanks

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K
6 days ago
logib
logibAvid Contributor I
asked in Controllers and Music services

Deezer v Tidal streaming

I have several Sonos Ones dotting around the house, out of Deezer & Tidal which would give me the best streaming bit rate on these devices? Thanks.

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7 days ago
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onir303Contributor I
asked in Controllers and Music services

Change Calm App language in Sonos

In the Calm app, depending on your language, the content is different. For example, in my case, I have setup my account to be in French. So the meditation sessions are in French. Any way to have that in Sonos? Changing the language in the Sonos app does not change the content for Calm. :(

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7 days ago
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jimbo1199Contributor I
posted in Controllers and Music services

search tab books search removed

this week searching for books is no longer possible FIX IT!!

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7 days ago
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kevinwehnerContributor I
posted in Controllers and Music services

macOS Unable to Add OneDrive Music Folder to Sonos Library

I’m using Sonos v. 15.1.1 on macOS Ventura on an M2 Mac Mini. I have a music folder under a OneDrive folder. I’ve given Sonos read/write access to this folder under File Sharing and Sonos is turned on under Accessibility, but when I try to add the folder in the Sonos app, I get an error message that “Sonos was unable to add the music folder. Access to the shared folder “//MY_NAME-Mac-mini/Music” is denied - check the username and/or password” I created a music folder outside of the OneDrive folder and there’s no issue adding that folder, so it must have something to do with OneDrive. Tried uninstalling and reinstalling Sonos too. Appreciate any suggestions!

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K
8 days ago
aislingwalsh
aislingwalshContributor I
posted in Controllers and Music services

BBC Radio streams ending?

I am based in Ireland and I usually use my Sonos to listen to BBC 6 Music.Recently the stream is intermittantly interrupted with a message saying that in mid-2023, I will no longer be able to stream BBC via Sonos. It says to contact the manufacturers of my smart speaker for more information.It’s not clear if the issue it with BBC, Sonos/Sonos Radio or TuneIn (I’m aware there are other BBC/TuneIn issues).Do we know if BBC have any plans to make BBC Sounds available on Sonos outside of the UK?

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8 days ago
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GlobalmanContributor I
posted in Controllers and Music services

US based BBC Sounds access on SONOS

Located in US.  BBC Sounds is not in my list to add a service.  Yet all recent support says it should be. I would love to llsten to BBC,,, Any ideas?

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8 days ago
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Toby_ArthurContributor I
posted in Controllers and Music services

Roam SL Trueplay

Hi, I know that the Roam (mic) does have an automatic trueplay function.I also know that the SL (speechless) doesn’t have any mic build in, hence no automatic trueplay.What I don’t understand is why trueplay on the Roam SL is not available through the mic of my iPhone.Just like you use trueplay on the OLD “play ones”, they also did not have any mic.Hence trueplay was achieved by using the mic of your mobile phone.Am I wrong and is it possible, or are you planning to add this feature in the future? Regards.

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9 days ago
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GregitoContributor I
asked in Controllers and Music services

FLAC Unsuported sample rate

What sample rates for FLAC files work with Sonos Music Library. I have music from a variety of sources, so they tend to vary.Sonos documentation does not specify: https://support.sonos.com/en-ca/article/supported-audio-formats-for-sonos-music-library, since I’m using S2 - 24-bit should work and this list should mention sample rates is some aren’t going to play.I get the unsupported sample rate 24b96000Hz and 24b192000Hz errors. 44100Hz seems to work, but that’s 16 bit?Before I go downsampling my entire music library this would be good to know. I’m aware I could host a server to do the work or use Plex. 

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9 days ago
Zeek78
Zeek78Enthusiast I
asked in Controllers and Music services

Trueplay brings stereo pair out of balance

I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control? 

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9 days ago
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Aarong1000Contributor I
posted in Controllers and Music services

spotify used to work with sonos- why did sonos have to break that??

Why can’t sonos and Spotify get along anymore? It used to be seamless, and then Sonos changed their software. You are a speaker company. You should be able to play my damn music!  Regret purchasing. 

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10 days ago

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