Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

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F.A.Q.

Music Services and Sonos

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Tutorial

The Sonos Apps - An Introduction

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Edward R
Edward R
started this topic

Sonos Controller Software Downloads

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct...
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5654 Topics

controlav
controlavMaestro
asked in Controllers and Music services

How to stop the S1 app telling me to use the S2 app?

Split system been fine for a long time.Today when I start the S1 app (on iOS) it tells me “Use the Sonos S2 app”, but I can’t as I have a Play:5 Gen 1.PC S1 app works without complaint.How can I stop the S1 app from doing this, so I can actually use it?

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controlav
2 months ago
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TheOnlyMuppetContributor I
asked in Controllers and Music services

Parallel ‘old’ Sonos on S1 and new speakers on S2

Hi allI have a fairly old system with a mix of old S1-only devices and some newer devices that are S1- and S2-compatible but running on the same S1 system. All is well. I also have one S2-only device that I haven’t set up yet. I just want to plumb in this new device as its own standalone system, leaving the ‘S1’ system intact.  Any foreseeable problems, or tips? I do NOT want to disturb the existing ‘S1’ network and find eg that my newer devices have migrated to join the new S2-only device.  Thanks in advance

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K
2 months ago
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TIDALdudeContributor I
asked in Controllers and Music services

TIDAL Connect Integration

Hi,I am over here at TIDAL and am a mostly happy Sonos customer. I bought a brand new ARC system and was shocked to see that TIDAL Connect is not supported. Would Sonos be able to get this feature added please? This will allow for the highest-quality streaming experience for all customers and unleash the power of both platforms. Please see the below link to get started with TIDAL Connect integration by clicking on “Become a Device Partner”. Thanks!https://tidal.com/connect

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buzz
2 months ago
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tech74notContributor I
posted in Controllers and Music services

Deleting a song from Sonos

You can’t delete a song from Sonos.  Sonos is grabbing the song from your source, which could be a disc or a streaming service like Pandora, Tidal, etc.  You need to go back to the source, likely on a PC or computer, and delete it there. 

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R
2 months ago
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Ronnie_slayContributor I
asked in Controllers and Music services

music search

Why am I not able to search for music? I only have sonos radio for an option. 

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G
2 months ago
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wse106Contributor I
asked in Controllers and Music services

Sonos app and Apple Music playlist

I have been delighted with my Sonos speakers!   I have six One SL’s and an Ikea Symfonisk.   The Sonos app has been problematic.   It is currently not reflecting a new playlist that I created in Apple Music.   It does see my other Apple Music playlists and has updated the AM playlist view recently.  The Sonos app did not import any of my AM playlists into Sonos, although it did import music without playlists from iTunes.  It errors out when I try to rebuild my music index.  I am sure that I am greatly exceeding the Sonos app’s limits in terms of playlists—I have hundreds of playlists and at least 50,000 tracks.    I can work around the Sonos app by just playing back from Apple or Alexa via Airplay.   Drastically reducing the number of playlists in Apple Music did not fix the Sonos app import problems, and cutting back on my playlists is not a good solution for me.So my questions are: How do you force the rebuild of the Sonos app’s Apple Music playlist view? Why is the AM playlist view

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W
2 months ago
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AlexHogg71Contributor I
asked in Controllers and Music services

BBC sounds app not working

BBC sounds has stopped working through Sonos app. I've uninstalled both apps but still when I try to add BBC sounds to the app it asks to authorise the BBC account but then goes to a "link not ready" page which just buffers. Does anyone know how to fix it?

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Ken_Griffiths
3 months ago
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paradonymContributor I
posted in Controllers and Music services

Windows 10/11 Sonos Controller stuck on icon (proceeded, unknown reason)

this Problem: port range check netsh int ipv4 show excludedportrange protocol=tcp shows it’s in a blocked port range (start 3371 end 3470) is an exclusion disabled Hyper-V ( dism.exe /Online /Disable-Feature:Microsoft-Hyper-V ) tried netsh int ipv4 add excludedportrange protocol=tcp startport=3410 numberofports=1 failed error message “Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.” (Port is used by a program) checking the port if it is used  Get-Process -Id (Get-NetUDPEndpoint -LocalPort 3410).OwningProcess and Get-Process -Id (Get-NetTCPConnection -LocalPort 3410).OwningProcess   failed error messages Get-NetUDPEndpoint: No MSFT_NetUDPEndpoint objects found with property 'LocalPort' equal to '3410'. Verify the value of the property and retry.Get-Process: Cannot bind argument to parameter 'Id' because it is null.Get-NetTCPConnection: No MSFT_NetTCPConnection objects found with property 'LocalPort' equal to '3410'. Verify the value of

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controlav
3 months ago
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Carlos GuerreroContributor I
asked in Controllers and Music services

volume control from cell phone

Can not control volume from my cel phone

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G
3 months ago
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HugiContributor I
asked in Controllers and Music services

Unable to connect to Audible - Wrong marketplace US instead of UK

Have own Sonos system for 2 years and never been able to connect to Audible. Many talks to support and no solution. I live in Iceland and have Audible UK, but when I connect to Audible the authentication is always for Audible US. Support tells me that I have to change my Sonos Profile and live in UK. For many months my Profile says I live in UK but still the authentication is for Audible US instead of UK.Why don’t let user choose witch Audible Market u want to authenticate against? Like everyone else does it.

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Airgetlam
3 months ago
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Bcoyne2000Contributor I
posted in Controllers and Music services

why so many updates

I don’t use Sonos every day.  But on the weekends it’s nice to use.  Unfortunately the constant requirement for updates forces me to stop what I’m doing, update my computer, update my mobile device, often restart my computer and device, sometimes unplug sonos or my router to reset.  It’s become so burdensome that Sonos is no longer a usable device.  This has been going on for years without any signs of improvement.  Sorry, no longer will I be a Sonos user

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J
3 months ago
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IcedCornholioAvid Contributor III
asked in Controllers and Music services

Sonos HD Radio channel New Wave Down?

I have a weird one. Is Sonos Radio HD Channel New Wave down? Every other channel I try works, but not that one. It’s one of my favorites, but it isn’t playing anything. Just wanted to see if it was just me or everyone. 

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I
3 months ago
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Crimson1949Contributor II
asked in Controllers and Music services

Alarm on multiple speakers which are in multiple groups

I would like music to start playing on three different speakers at the same time. Thought an alarm would be best, but, even though there is a grouped rooms option, it only goes off on one speaker. A few questions for you pros:What is the purpose of that “included grouped speakers” option if it does not play speakers grouped together? I have multiple groups, in which the same speakers are grouped. How does checking that option determine which of the speaker’s groups are triggered? Finally, if there is no way to make this work, would setting the same alarm (to Sirius XM) on multiple speakers seperately work?Thanks all!  D

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Ken_Griffiths
3 months ago
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Major PoopContributor I
asked in Controllers and Music services

Sonos Can't Find Music Library on local PC

this could..i guess make some sense if i had the music was stored on a NAS or another PC on the network, but when i try to play locally stored Mp3 files from the very same PC, 80% of the time i get ‘an error occured the local>path>to>library>song.mp3 could tnot be found’. It gets even worse whe i try to play said music on the PC over network...but it does work 10% of the times. I reinstalled, reindexed, reset the router, firewall is fully allowing sonos service and client.

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J
3 months ago
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vkrcContributor I
asked in Controllers and Music services

SONOS Playlists

Will I lose my current SONOS playlists and have to re-create them if I upgrade to a new SONOS speaker?

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Airgetlam
3 months ago
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davidb55Contributor II
asked in Controllers and Music services

What happened to Wolfgang's Music?

Time was I could stream content from my Wolfgang’s Music account through my Sonos system… seems not longer. Anyone know why? David B.

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Schlumpf
3 months ago
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aholmes5Contributor I
asked in Controllers and Music services

Play whole catalog of one artist on Apple Music via Sonos Controller (Mac/ios)

I would like to play all the albums of one artist from Apple Music.  I can’t figure out any way to do this in the Sonos Controller on either the Mac or the iPhone.  I can do this via Alexa.  I can do this via the Apple Music app/iTunes via AIrplay.  Why can’t this be done via the Sonos Controller?

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Corry P
3 months ago
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Les FContributor I
asked in Controllers and Music services

Era300 + Philips Hue + Spotify (CROSSFADE not working)

Hi - I have two Era300s, a spotify account and Philips Hue lights set up for a disco night.  So I need the lights flashing/beating in order to have the disco party.  I control the playlist through the spotify account which in turn links the sound to the sonos speakers and hue lights togetherProblem - I cannot crossfade the songs when using the spotify app on my android phone AND philips hue lights are synced.  Does anyone know how crossfade works in this situation?(crossfade works fine if just using the sonos app & spotify, but bring Philips Hue into the equation, and the crossfade option is “faded out” on the spotify app under user settings)Its doing my head in because when a song finishes, the philips hue lights return to ‘normal’ for about 10 seconds and only start flashing/beating when the next song starts, so there is this ‘gap’ between songs.  Crossfading would stop this as there isnt a natural end to one song, and start to another - it all gets mixed together. Hope someone c

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L
3 months ago
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SunwukungContributor I
posted in Controllers and Music services

Feature Request

I use the ambient music app Endel, but can only play it on my phone or over Bluetooth to my guitar amp. Would be great if there was an integration available for this service. 

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I
3 months ago
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Mr_ShinobiContributor I
asked in Controllers and Music services

How to set up multiple Spotify accounts

Hi - new to Sonos (just got a Sonos One!).This is probably a basic question, but can’t figure it out. I set up the Sonos One very easily. I downloaded the Sonos app and added my Spotify account.So far, so good. However, I’d like to add my kids’ Spotify accounts to the Sonos One too. They have their own Spotify logins and their own devices.When I try to add another Spotify account on the Sonos app, it just tries to add my own (existing) account. I then get an error message saying that the account already exists.Anyone have any ideas what I’m doing wrong? I thought I may have to add the Sonos app to each of my kids accounts (logging in as myself on the Sonos app) - but is that necessary?Thanks in advance! 

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L
3 months ago
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BRam999Contributor I
posted in Controllers and Music services

Sonos App is Hard to Navigate

I’ve been a SONOS customer for around a decade and I’m considering moving to something else….WHY? I don’t understand the app I don’t know how to launch anything I’m always confused I get lost in the menus and options Search doesn’t work wellI am probably a complete idiot, but I have difficulty navigating the new app...eventually, i get something to play, but I don’t really know how it happens.  I hunt and peck around and eventually, I get something to play.  Granted my home system is 10 Sonos Amps and architectural speakers - it is complicated.  But you almost need to stupify this down to a google search window that you can type in “Please, for the love of GOD, play Taylor Swift in my daugter’s room so she will start her homework.  I don’t care if you use Pandora or Tune-In or YouTube or Apple Music or any other source, but please please please start playing Taylor so i don’t have to try to navigate this darn app for another 5 frustrating minutes!!!” - I guess voice control might solve

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Ken_Griffiths
3 months ago
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rbernardi38Contributor I
asked in Controllers and Music services

Réglage volume

Bonjour,Comment fait-on pour régler le volume avec les boutons physiques d’un iPhone ?Merci

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R
3 months ago
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Yingtong23Contributor I
asked in Controllers and Music services

bbc sounds

Can't seem to get initial set up with bbc sounds completed. The message says it's been set up, but then on Sonos it says there was an error.  

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Sotiris C.
3 months ago
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CharlesShelleyContributor I
asked in Controllers and Music services

App Access

Can I set up my Sonos ERA100 using two separate phones? One is Android and the othe IOS.

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Stanley_4
3 months ago
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PDA1965Contributor I
posted in Controllers and Music services

new upgrade Era incompatible woth S1. i dont want 2 systems

Just been helped by Sonos to upgrade to a new Era 300. Received today and tried to add to existing system which is all fairly old products (2x Connect Amps Nd 2x Play 1s). Existing system operates with S1 app but new Era set up says it only works with S2 app. Supposed solution is to have two systems and two apps. Ridiculous - Sonos knew what I had in my system as they helped with the upgrade.  Very disappointed. 

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melvimbe
3 months ago
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