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Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

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  • 59,784 Replies
Gwenddoleu
Gwenddoleu
asked this

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare....
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ratty
ratty
answered this question

One household; need multiple Sonos accounts to control system?

She simply installs the Sonos app, tells it to connect to an existing system, and signs in using the same account as yours.Up to 32 controll...
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6298 Topics
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K___tContributor I
posted in Controllers and Music services
Playing from Apple Music to Play:3

I have imported a bunch of files in to Appel Music. I can play these fine on my Mac, my iPhone etc…When I add Apple Music to the Sonos app I see the Albums I imported, but I cannot play them. I get an “unable to add to queue” error. What might be the problem here?  

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wpilsburyContributor I
posted in Controllers and Music services
Relisten service not working

Once again my Sonos system can’t connect to the Relisten service. This has been ongoing for a few days now and their regular app works fine and so does the Relisten website. My Sonos says it can’t connect, however, via either my iOS app or my desktop app. 

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dan9000Avid Contributor I
asked in Controllers and Music services
Sonos App

I realise everyone hates the app and the Sonos team are obviously having a total nightmare managing the situation, and I’ve tried to resist piling on, and have bought multiple 3rd party apps and tried workarounds, but I’ve really just had enough of trying to use this system and really want to chuck it all in the bin.  The UX on this app is just so appalling in every way. It’s SO slow and laggy. Sometimes you can make it start okay, others you can’t. You want a tune. You want the 6 o clock news at 6. But it just does nothing. You wait. 30 seconds… and then. . . You just give up and use your phone speaker! Sometimes the volume works, other times it doesn’t. It’s so unintuitive as to which room is active. Why can’t I see the actual radio stations I want in a list on the home page? Why is there no hierarchy among the favourites? Why do none of the playlists work? Why do you prioritise the junk Sonos streams as if they’re real stations? Why can’t I manually control the viewing order of stat

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designpleaseContributor I
asked in Controllers and Music services
Mac OS Controller - Scrolling goes back to previous menu level

On the Mac Sonos Controller, in the right most column (Music Source), say if you’re already looking at tracks inside an album and you want scroll to see more songs below (2-finger up motion on the trackpad, which is Mac’s default “Natural Scrolling” setting), if your fingers drifts to the right side while moving upwards, the app immediately takes you back one level up - back to the album level, as if you’ve pressed the < button. The same is true whatever you’re scrolling through, e.g. it would go from album back to artist, playlist back to streaming service, etc. Typically if an area can only scroll up or down, any left or right 2-finger motion is ignored (this is true for both Mac and Windows), this makes for very swift scrolling a flick action. This bug makes scrolling through anything much more laborious as you now have to be careful with the scrolling motion all the time! Could the dev team please take a look at the issue? It’s been there for some time but now I can finally repr

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french7181Contributor I
posted in Controllers and Music services
All episode dates of podcasts shown from pocketcast are wrong

When listing épisodes of à podcast, all dates are shown as 20 january 1000000. Dates are correctly mentionnée fornepisodes scrolled from the pocketcast application.  Another thing that should get corrected, that used to work but no longer ...

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maupertContributor II
posted in Controllers and Music services
Drop out speakers and music

I do  not know how long ago I bought my first Sonos. But it is a long time ago. More then 15 yeas ago I think. In the beginning it was great. But slowly it became less and less stabile during the years.My wifi and cabled internet is stabile. Always +500 mbs. All systems in house are working properly. Internet on computers, alarm, solar panels etc.So I do not understand why I have Sonos drop outs frequently. Boxes and music. And sometime the Sonos boxes work and then after +/- 10 sec numbers are stopped. Not talking about the speed of the app. It is terribly.I tried to contact support by phone many times. Always ques that are longer then 60 minutes. So waiting was no option.What are my alternatives? Anyone good ideas?

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SquigglebobAvid Contributor I
posted in Controllers and Music services
Issues streaming Dolby Atmos on Apple Music

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

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SquigglebobAvid Contributor I
posted in Controllers and Music services
Issues with Apple Music and Dolby Atmos

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

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LekubAvid Contributor I
posted in Controllers and Music services
Sonos as Public Address (Don't Need Real-Time)

Hi All,I’ve read a few posts on this topic.What’s the best app to achieve some very basic PA on Sonos?ThxThomas

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mudbrainsContributor I
posted in Controllers and Music services
lagging

Opening app is slow changing volume is slow  

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Michael_274Avid Contributor I
posted in Controllers and Music services
Sonos- you RUINED my wife’s birthday!!!

That’s IT Sonos. Your lousy app sucks. Your company sucks. I had a party for my wife’s birthday WITHOUT MUSIC because your app would not work. Your company is worthless and a joke. I have thousands of dollars of your equipment  and they are all BRICKS. I hope you go out of business. I will make it my goal to badmouth you on every blog I can. I will also make sure everyone I know never buys your stuff. In fact I made an announcement at the party to explain why we had no music. I told the horror story that is Sonos and told everyone to NEVER BUY YOUR STUFF.  SONOS COMMUNITY WE NEED A CLASS ACTION LAWSUIT. ANY LAWYERS OUR THERE? I’M IN!!!!!

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kevinboardleyTrending Lyricist I
posted in Controllers and Music services
Still no fully functioning app

So they closed this one. If its too inconvenient just stop the comments. Said it before and it's still true.SONOS = CONTEMPT FOR CUSTOMERSSonos is not deserving of its customers. But then the only customers that seem matter are those that want new products. And even where the android app is working, it's responsiveness is variable.  The desktop app still works fine. But the mobile app should work just as well. It's a wireless system!! Apparently. I'd rather have something that works than the latest design of the android app. However good it might (eventually) be. At this rate it will be a year of deliberately hobbled functionality. I might be dead before it works as it should.  

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KosEnthusiast II
asked in Controllers and Music services
New app: screen freeze after a search

It is hard to describe… but after the update a few days ago I have noticed a very annoying search behavior on my iPad and iPhone… when displaying hits from different sources the app screen stops half way … not showing hits from all sources. Then after a while the rest is shown… the app errors apparently never stops… gosh. Also, my local library often disappears… I have to restart the app to get it back in the search results (if this part of the screen is not frozen of course).Anyone…?  

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DrorieContributor I
asked in Controllers and Music services
alarm notification

No longer receiving an alarm notification on my iPhone, any idea how to fix? 

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bockersjv
bockersjvLocal Superstar
posted in Controllers and Music services
80.14.07 Update

Beware this one’s a bumpy ride again. Music is playing but it can’t find a system on my network😳 I’d suggest waiting a day or two for this to stabilise. I now have a broken system….again.  Keeps telling me to sign in but sign in button is ineffective.App start up does not recognise my network.Getting connection time outs even when it’s showing music is playing.No streaming services working    Basically an unusable mess🙄 EDIT :Update…After about an hour my system has stabilised. One of my Sonos Ones kept showing as not updated  this has now been fixed. PositivesAlbum art works for every track in my local library, previously this was about 50%  System seems fasterTrueplay now working again on iPhone 16pro  So after a rocky update, of which my Internet provider may have played a part, things are looking good.   

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DRegan00Contributor I
asked in Controllers and Music services
SiriisXM Album Art with Android App

Hi. So even after the new update thr album and channel art for SiriisXM is erratic. It loads correctly the 1st time when the app is opened. After that, it appears to always lag a song or station behind on any Android device. Change the channel and it displays thr artwork for the previous channel. Issue for me only on androidn devices. IOS appears to.be far more functional with this at thr moment. Have tried to uninstall and reinstall app to see if was an on phone queue issue with no improvement Thank You. 

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MNarracciContributor I
asked in Controllers and Music services
Provide WIFE access to Play 3 speakers

I am new to Sonos.  I have a couple of older Play 3.  I stream music from my iphone.  I would like to be able to allow my wife to access the speakers from her iphone when I am away.  How do I do this?

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VampiraValoContributor I
posted in Controllers and Music services
Connectivity Issues: No content found cannot connect to TV sources

Today I tried to connect to the app. It will not play content displays no content found and does not pull up TV as a source. I cannot get my audio controls to recognize my speakers. WIFI is working fine. 

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BulwellKidContributor I
asked in Controllers and Music services
Connection to Idagio

On the old Sonos app I could download music from IDAGIO to Sonos playlists but cannot find how to do it on the new Sonos app. Can it be done and, if so, how?

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Biggity24Contributor I
asked in Controllers and Music services
sonos app

Why is it taking so long to fix the appi feel as if it is as bad now as it was five months ago.  I would go as far as saying that it is UNUSABLE.  I’ve loved Sonos products for years and am blown away at the lack of attention the Sonos company has placed on fixing this  

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kjhhjkasdfg
kjhhjkasdfg
asked in Controllers and Music services
Sonos mac app not working

why does the sonos app no work on macos? I’ve tried downloading it from the sonos website and all it keeps saying in the sonos app from the sonos website is that sonos needs to get the latest software?says:We need to get Sonos running on the latest software.Choose Check for Updates to get started.  

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MeglmtContributor II
posted in Controllers and Music services
Casting - Pandora and PlexAmp

Is there a way to cast to a different set of speakers from previous session?   When i go to cast the only option is to cast to the same set of speakers that I used the last time.

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coloradoburrTrending Lyricist I
asked in Controllers and Music services
I can't add songs to a playlist

I have Amazon music. Playlists in Sonos favorites. Playlists in Amazon music on the Sonos iphone app. I can’t add songs to any playlist. I was able to do so, that’s how I created the playlists. The playlists have <50 songs, about 20 each. Why can’t I add songs now? Sonos help had me disconnect from Amazon music once, that worked for a while. Broken again. I doing that repeatedly is silly/stupid. Perhaps Sonos lost their way - it was simple to use, now it just breaks. Speaker quality is irrelevant if you can’t get them to play.

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PeteG101Avid Contributor I
asked in Controllers and Music services
NAS Search

We used to be able to search our NAS libraries by genre (as well as other tags)Is this still available?If yes, how?If not, will that capability ever be restored?

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Rowleyc59Contributor I
asked in Controllers and Music services
Cocktail Audio X12

After years of using my fantastic Cocktail Audio X12 Music Server with Sonos we got the new app. After a year of update after update, I still cannot add my Music Server to my Sonos system. I am looking for help, and also now looking at different ways of playing music from my server. Sonos is going in the bin next year. Merry Christmas!!

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