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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2231 Topics
Corry P
Corry PSonos Staff
published in General feedback and conversation
Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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5 hours ago
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dreetje
asked in General feedback and conversation
How to unsubscribe from Sonos Community emails TODAY and NOT answers to this question from 5 or 8 years ago please!

Who can tell me how I unsubscribe TODAY from the spate of Sonos Community-emails I receive every day please? Answers from 5 or 8 years or NO LONGER workable in my present day Sonos account or my present day Sonos app!

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Airgetlam
12 hours ago
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Clinton JContributor I
asked in General feedback and conversation
I ordered a geniune Sonos accessory (power cable) and was sent a cheap Chinese derivative

I’m incredibly frustrated with Sonos. First they botch the App. Now I’m having problems with purchasing genuine Sonos components from their website. I ordered two replacement power cables. I ordered them from Sonos given the specific nature of their cables and I received one genuine Sonos cable and a generic cheap derivative (with Chinese print on it) which I could have bought for a quarter of the price from Amazon. The cable does not suit the application and Sonos support insist that this is normal practice and I’m making to big a deal of this. Has anyone else had a similar issue.  

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controlav
18 hours ago
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ChrishelenContributor I
asked in General feedback and conversation
Sonos Radio Smooth Jazz

Is there any way to delete some artists from the Smooth Jazz playlist? I am TOTALLY fed up with Chuck Mangione, Al Jarreau and Michael Franks!!! There are so many great smooth Jazz artists out there so there is plenty of talent to take the place of these zero talent artists! Can we please be rid of these sooner than later as I start looking for the razor blades as soon as they start their droning?

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C
20 hours ago
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somethingtemporaryContributor I
asked in General feedback and conversation
What to do after rejecting new TOS?

Hello everybody, I have been using Sonos products for nearly a decade now. I enjoy using them, but the recent TOS update really concerns me for two reasons:First, the new TOS deleted the clause that said: "Sonos does not and will not sell personal information about our customers." I am concerned that after paying thousands of dollars for SONOS equipment, that company still feels the need to make a buck off my personal information. This is a violation of my privacy, and I am greatly concerned of the resulting implications that will come of this.Second, I take issue with the forced arbitration clause. A forced arbitration clause says that any dispute with SONOS, can NOT go to court and will be mediated by a mediator of SONOS’s choosing. You may be familiar with a recent incident in which Roku disabled all televisions until the user agreed to a forced arbitration clause. They did this because Roku was hacked, and all user information got leaked. The forced arbitration locked users out of

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22 hours ago
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RmcgaleContributor I
posted in General feedback and conversation
sonos radio

I keep getting Delilah added to my favorites list in Sonos Radio.  I hate Delilah and would never add it to my favorites let alone adding it 9 times!   What’s happening?

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1 day ago
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PNWSonojunkieContributor I
asked in General feedback and conversation
still dealing with SONOs rediculious and unprofessional update

Still dealing with SONOs rediculious and unprofessional update. Significant investment for me, in  what's now a * filled customer experience. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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1 day ago
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NOTaHappyOwnerContributor I
posted in General feedback and conversation
system not working

I own 14 Sonos devices and my system is “not found”. Nothing works!  I have spent weeks trying to find a fix including 2.5 hours with Sonos customer support, who “escalated” my issue to level 2 which took another 2 weeks for an appointment, and then basically said it’s a “network” problem, not a Sonos problem which is total BS! My network people, said, it is NOT a network issue.  I have had Sonos in my same home for 15+ years and it’s worked just fine. So now what? I’ve even tried fact resetting and re-connecting two speakers.  It worked great for about 10 minutes…. Then the app could not find the system.  The only way to turn the speakers off was to “unplug” them!! Am I the only one in this boat?  I’m open to suggestions/solutions. 

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1 day ago
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EradicuaContributor I
posted in General feedback and conversation
Suggestion: "Sonos Subscription" App / "Sonos Premium" App

Whilst I can't speak for most other countries (although as the RadioTuner and Radio app both show, globally hundreds of radio stations are totally free-to-air) here in the UK we are more that catered for with regards radio (the mandatory licence fee for the British Broadcasting Corporation covers at least 6 national Radio stations as well as dozens of local/regional stations) and so I couldn't see any reason for Sonos HD Radio subscription - but what about a Premium App subscription?In light of the problems we're all too aware of I could definitely see the demand for such a app - I know I'd pay for such, if it were an equivalent cost (£5/$7.50 per month type cost). I would like Library management for every subscription service, the return of Music Library for the local network (both of the above, ironically, appear to have returned with the latest update - but let's not kid ourselves, they're intermittently functional at best), the loss of "retired" apps I want brought back - half the

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MoPac
1 day ago
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Ad4m5kiContributor II
posted in General feedback and conversation
Sonos Office Hours

Why don’t you do these on your own community?Although it’s good that you have execs doing this why do they answer so few questions? I’m grateful for Nick Millington’s recent, detailed answers but he answered 9 questions out of ~ 70. It really feels like the execs still don’t quite get it. Patrick was the same although he managed ~12 (I suspect from a lot more questions) and his definitely felt like it was a case of if I pop my head up everything will be ok. In fact he said he should have been around earlier and will be around more but two months since and tumbleweed from him unless he’s been talking to the press trying to spin things. I guess my feedback is either do it and do it properly or don't. And perhaps face the community that make the effort to use your community system and are/were once probably your most ardent fans.Anyway that’s my piece into the black hole.

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2 days ago
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adalarceContributor I
asked in General feedback and conversation
New Sonos App Group Volume Presets

On the S2 app, we were able to create groups and preset the volumes on each “room”within the “group”. On the new app you can only add rooms to a group, no volume settings at all. Presetting the volumes was an essential setting to create the perfect scene with the perfect volume, pre-adjusted to each room individually. You could have a loud “party” group and then a soft “relax” group to work as scenes. It was in my opinion the most important feature in Sonos. Is this coming back? And when?

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2 days ago
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LMC2024Contributor I
asked in General feedback and conversation
Did Elon buy Sonos ?

Did Elon buy Sonos ? 

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V
2 days ago
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DogdadHeadliner III
posted in General feedback and conversation
Sonos Ace not selling…

According to this article, Sonos hoped to sell 2500 Ace headphones a day but sales show only 250. The app has really hit Sonos hard and the stockholders. For whatever reason, I can’t paste the article here so if you’re interested in reading it..look it up.   

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C
2 days ago
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BerniesmContributor I
asked in General feedback and conversation
Why does the Sonos app constantly remove my sonos speaker and Victrola record player?

Worst system ever. This is by far the most expensive speaker system I’ve ever purchased and I can’t even get it to stay paired with my music or record player.  I can’t even get my Apple Music to sing, or ability to skip over songs.  It’s not my internet. All my other blue tooth devices work just fine, as do all my tv’s…and everything else in my home. Just not Sonos. It deletes the speaker and record player all the time, stops playing and in general is just horrible. we went to a friends new custom built home and their speakers kept “stopping” as their pool. They informed me it was a Sonos system and how unhappy they were. SAME PROBLEMS. Starting to feel taken advantage. Whe does Sonos plan to take responsibility for selling such expensive items that are defective (or the app??). So unenjoyable when you can’t just enjoy your music widen your friends come over. Hours spent trying to fix this stuff. 

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2 days ago
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cpalmer74Prominent Collaborator I
asked in General feedback and conversation
Interested in class action against sonos?

Insofar as ways to move forward, might we be able to get a little team of lawyers together to pressure the board to respond to our concerns?  

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Alonzo Mosley
2 days ago
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Muzzer100Trending Lyricist I
posted in Owners café
Alternatives to Sonos?

Hi everyone. Given the ongoing issues caused by their garbage app which this shilling company refuses to fix, what are the superior alternatives to Sonos out there in the market, made by responsible companies that don’t have complete contempt for their customers?All suggestions gratefully received.

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3 days ago
sigh
sighProminent Collaborator I
posted in General feedback and conversation
Investigating my wonky groups

After deciding to sacrifice my unused Sonos speakers to the upgrade gods, it didn't take long to run into an issue.Playing back music, I had repeatable on demand issuesIf a group contained 4 or more devices, there is a delay of up to 12 seconds or music dropping in and out during the first 12 seconds on all devices except the group controller when starting music or changing tracks. By devices that includes a sub and/or stereo pairs, not 4 sonos rooms. Changing group members in the app gets slow after the above and playing music. Track progress starts getting jumpy, cloud api calls take longer.I have spent some time investigating and think I know what is causing my speakers to have issues while grouped, which also introduces random app behaviour, cannot contact messages, slow responding. More often than not, once the controller gets into a state it doesn't recover and requires fully closing and reopening to return to normal.Why I didn’t instantly assuming it was my networkFor the past 3

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3 days ago
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MattyJakeEnthusiast II
posted in General feedback and conversation
**Class Action Lawsuit** We all deserve to recoup all hardware investment

If ever a situation called for a class action lawsuit, this is it:Company sells customers expensive, multi-unit hardware systems Tethers customers to a software ecosystem to use them effectively Dramatically changes software into an auto-update environment Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware. Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI inste

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3 days ago
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Tyler Amey-LegaultContributor I
posted in General feedback and conversation
Dolby Atmos via AirPlay for the Era 300

Please update the software so we can get Dolby Atmos via AirPlay on the Era 300. I was about to return my Era 300 because getting Dolby Atmos through the app was too much of a hassle, but when Apple announced that it would be available through AirPlay with iOS 18, I decided I’d keep it. But after a few weeks with iOS 18, I’m disappointed to see my Era 300 cannot get Dolby Atmos through AirPlay. 

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MoPac
3 days ago
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PissedthehelloffTrending Lyricist I
asked in General feedback and conversation
The new Sonos S2 App Sucks

The new app is terrible.   I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc.   I have  deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc.  I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system.   I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless.   I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails.   I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues.   I have already wasted hours trying to set up the Sonos.  I installed at least a

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4 days ago
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DeepSthBoyContributor II
posted in General feedback and conversation
Feedback on recent tech help

I have been dogging Sonos since not too far into the Version change. I was having a variety of issues that did not occur with the prior Ver. I had terrible experiences with the brutally long waits to talk with techs. I was incredibly unhappy and thinking I might have wasted about $4K on my set-up.Well by way of the Community, the issue was escalated and I received a call from Sonos. The tech was patient and walked through the steps necessary to fix the issue. I have to say that I am pleased and that my respect for the products has returned.Thanks guys.

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Gabriel Z
4 days ago
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Editor JohnAvid Contributor II
asked in Owners café
Dedupe playlists

It would be nice to be able to dedupe a playlist. Is it possible?

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controlav
4 days ago
Bitt
BittAvid Contributor I
asked in General feedback and conversation
unwanted emails

What is with all the community emails. Sudden bombbardment of emails, why? What happened?

3
Airgetlam
4 days ago
almazri
almazriProminent Collaborator I
posted in Owners café
Patrick Spence video - recommitting to qualify, free extended warranties

He also might forgo a future bonus. Courage. Extended warranties are for soundbars and plugin speakers currently in warranty. Something about a quality ombudsman.  Trigger warning - ~3 mins of Spence talking lol  

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B
4 days ago
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TophTrending Lyricist I
asked in General feedback and conversation
Forum unsubscribe broken

I don’t know what category to put feedback about the community website, but starting today I’ve been receiving emails for every reply to community threads I’ve participated in, even though I’ve got them out of my favorites. The unsubscribe link in the emails doesn’t work.  Just started today - I haven’t even logged in for ages and now I’m receiving an email every few minutes. Seems the community forum has a bug in the notification system. 

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Airgetlam
4 days ago
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