Skip to main content

The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2534 Topics
1
123312186Contributor I
asked in General feedback and conversation
program my sonos system

how do I program my home sonos system: 4 speakers, a sub and a beam? I used to have it programmed for different radio stations all week, but now I can’t find the tab to begin programming

363
Airgetlam
T
TeeJay8Contributor I
asked in General feedback and conversation
Any recommendation for Sonos ERA 300 wall mount?

Hello - Any recommendation for Sonos ERA 300 wall mounts? Looking to mount upside down and worried about bracket unable to hold well. Read bad reviews about Sanus ERA 300 wall mounts on a few forums. So looking for suggestions. Thanks 

372
T
A
ABSOLUTELY PISSEDContributor I
asked in General feedback and conversation
APP UPGRADE DISABLED WINDOWS 11 - REQUIRING COMPLETE RESET

After running the upgrade because of error 913, whenever I tried  to remove a program a dialog box would appear blocking the uninstall. It would appear also when running any system diagnostics After many unsuccessful calls to Sonos, Norton and Microsoft the final recommendation was to reset the computer. I lost all of my paid for software and three days of my life trying to get help before doing so.Sonos is responsible for this by making profit their main goal releasing untested software with complete disregard for the customer. Shameless. 

291
106rallye
O
onomikoContributor I
posted in General feedback and conversation
Connectivity is garbage. I didn't pay $$$ for frustration.

I pretty much never complain in forums but I can’t just accept this any longer. We’ve had Sonos since forever and connectivity has only gotten worse. From losing home screen access to now when it just takes its sweet time to connect, if at all. I’ve counted a full minute before the app responds and sometimes it just can’t find the system. When you’re trying to mute the tv, that’s pointless. When you’re trying to change songs, that’s pointless. I’ve tried reinstalling, the web app, different devices, prioritizing the connection. Nothing helps. Our home is TINY and kitted it out fully so forget about telling us there is interference. Every other device--and we have many--work just fine. Connectivity is the BASIS of this system. How is this a viable business at this point? We’ve sunk all this cash in and feel fully ripped off. The frustration in our house, including with our guests, is ridiculous. I know this is a champagne problem but it’s also commerce. We PAID for this top-line system

512
R
Corry P
Corry PSonos Staff
published in General feedback and conversation
Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

1548544065
John Guarr
D
Dan B10Contributor I
posted in General feedback and conversation
Sonos failings

Is anyone else fed up with updates or Sonos... ‘period’ ?When i first purchased a few years ago it was easy to use and reliable !I have 5 products that i wished i never purchased.  Since app changes/updates it’s nothing but ballache my money will go elsewhere next time. I defo would not recommend to family/friends

361
Corry P
S
Saint CecContributor I
posted in General feedback and conversation
Worried

This year I invested in Sonos by purchasing Era 300 speakers, an Arc and the latest sub woofer. I read this article and now I'm very, very worried. In a year's time there'll be no Sonos and all the speakers will have to be binned?https://hometheaterreview.com/the-downfall-of-sonos-a-trusted-names-fall-from-grace/

452
S
H
HugoBossContributor I
posted in General feedback and conversation
Sonos: From Gold Standard to Roach Motel

I’ve been a Sonos customer since 2006 and invested in over 20 devices. What used to be a bulletproof, plug-and-play system has morphed into a buggy, feature-bereft circus of broken firmware and half-baked updates and lies.The Sonos app crashes constantly, refuses to load song titles, and loses connection mid-playback, forcing repeated reinstalls and resets just to regain control.  My music library gone, wifi disable gone, radio gone. Multi-room grouping is a dumpster fire—speakers vanish from the app, playback falls permanently out of sync, and the only fix is a hard reboot or speaker re-adoption. Firmware updates routinely brick older devices, SonosNet’s multicast spam chokes mesh networks like my TP-Link Deco X50, causing IP conflicts, dropped connections, and general chaos.I have never been able to connect Alexa or Google. What a f***ing joke. Moderator Note: Modified in accordance with the Community Code of Conduct.

262
D
W
WlochnessmonsterContributor I
asked in General feedback and conversation
replacement process nightmare

I was wondering if anyone else has had a problem with the replacement process?  A few weeks ago one of my Sonos components started sparking and shocked me while I was dusting the unit. I called customer service and after escalating the issue to llevel 3, I was promised a replacement. I wanted to prepay for the 1-2 day replacement but something was wrong with the system and I had to do a standard return. The warehouse sent me an email on April 10 letting me know my return was received and I’d be receiving my replacement in 1-5 business days. It is now April 22. I’ve not received a tracking number or my item. I called and emailed several times and have gotten the run around about needing to escalate the issue to the back office for review. This has been done twice and each time I’ve been promised to be contacted within 48 hours with a resolve to my issue. No call. No email. No package. Is there another number to call to get this resolved?  I’ve wasted hours trying to get assistance. Any

772
W
B
BravoOutcastContributor I
asked in General feedback and conversation
Waiting on RMA Return

I sent my Playbar away to Poland 2 week ago and received notification that it was delivered on the 15th April from UPS, however, I have had 0 communication from Sonos to say that they have received the unit. I have also chased via email and have heard nothing back. From the start of the RMA process until now has been over 3 weeks. Initially I had to chase a few times to get the label to ship the Playbar too.  Why is this process so dragged out?  

181
Corry P
M
mrmooContributor I
posted in General feedback and conversation
What has happened to the Sonos' software quality?

I realize I’m screaming into the void here, but what has happened to Sonos’ software quality? I know the launch of the new app was a disaster, but that was -- what? -- more than a year ago? And things only seem to have gotten worse.I’ve just spent the better part of an hour trying, and failing, to group some of my speakers together, using both the Mac desktop app and the iPhone app. The Sonos status page says everything is peachy. The connection from my Port to my Era 300 and Move has become spotty, frequently cutting out entirely and even when it is working, it continuously drops ½ a second out of every 3. Even the signup page for this community is a complete disaster. “Choose a unique username” it says, but doesn’t tell you if the username you chose is unique until you submit … and then clears the entire rest of the form when it isn’t.Does no-one working at Sonos actually use their products? It’s quite frankly embarrassing.

21015
M
A
Andoman1234Contributor I
posted in General feedback and conversation
WHo wants to buy my Sonos sytem? Of course no one does..

I have absolutely had it with trying to use a system that is so unreliable I now find myself sitting in silence rather than go through the frustration of trying to get it to play. If I do muster the energy, and have a spare couple of hours to wait for support, I talk to someone who clearly has no clue and is just reading from the same material I can access. Not like the old days when they had excellent folk in support. But who would want Sonos on their CV now? This article says it all really https://hometheaterreview.com/the-downfall-of-sonos-a-trusted-names-fall-from-grace/. I have spent thousands on my products, and all ruined through the ego and poor leadership of one person. Having worked in IT I have rarely seen such an appalling distruction of a brand. I’ve just had friends over for Easter, and we ended up getting my little Bose speaker down to play. They were shopping for a system. Guess what is no longer on their list!  So what do I do? 

775
Pools-3015
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
Another read on how Sonos has been a huge let down..

https://hometheaterreview.com/the-downfall-of-sonos-a-trusted-names-fall-from-grace/?fbclid=IwZXh0bgNhZW0CMTEAAR6Y-K8n6OGNqUQ9l3oarTvWlOyvUdINZ-aNW3sPOvbrWrjeX3tUcISFoEJj4Q_aem_cVIYm8eZV7Q768Oh5jQgBw

410
Dogdad
A
Avgas999Contributor I
asked in General feedback and conversation
updates

Ok, had enough. I have a Sonos set up in three rooms which I only ever use when I have company and only for low background music. Because I use it rarely, when I do start it up I am told to get updates and I can not use the system until I get them. Just when I just want to start it and go away (I have guests remember). Finally today I sat down and clicked the Get Updates link and, of course, there was an error and I was told to try again, and again, and again. So I just went over to my Stereo and pushed one button and I had music, instantly, mind you I did have to turn down the volume but that took about 1.5 seconds. I spent a fair amount on money thinking that I was buying quality and convenience. The quality is not that great and there seems to be no convenience at all with the Sonos system. So, the question is, is there any way to set it so that it will ignore updates? After all, it works well enough the way it is  and does not need updates.

9310
106rallye
O
OzRobTrending Lyricist I
asked in General feedback and conversation
SAVING SOUND SETTINGS FOR DIFFERENT SOUND SOURCES

why can't you save the sound settings on a sonos arc ultra for different sound sources, this would be a great improvement, save you ajusting the controls all the time for different sources.I also realized that the same sound source will change depending upon how it was recorded, but at least it would be a starting position that may not have to be altered as frequently.one for streaming music, Dolby atmos, movies, etc ‘this can be added to the app, saved memory.or is this available but I cannot find it.

608
O
M
Mysticman57Enthusiast II
asked in General feedback and conversation
new app update

Just wondering if it's safe to update my apps Currently running S2. Have some speakers to add but have been holding off because the version I have works (somewhat) and it won't let me add without updating...Thanks

944
R
R
RobeddieContributor I
posted in General feedback and conversation
Dual sub mini setup

I know this has been talked about a good bit, but wanted to put in my 2 cents.  I prefer the ‘tighter’ bass sound of the sub mini vs the full-sized sub, but would also like to have the bass more balanced in my room.  Due to my space, the sub mini is on the far right side and the bass level is quite different when you’re sitting on that side vs the other side.  End result, one part of the room has a little ‘too much’ bass, while the other side of the room has a little ‘too little bass’.Having the ability to add a second sub mini would be a great solution to this.  I’m ready to spend my money, Sonos, please add this feature to the sub mini :)

634
R
S
SinnsContributor I
asked in General feedback and conversation
Sonos 5 - Fell downstairs!

My right channel Sonos Five was knocked off its 1m pedestal, and tumbled down a 7 step flight of wooden stairs to rest on the tile floor.Remarkably, they APPEAR to function flawlessly despite a deep dent in the face-mesh.Will this definitely shorten the lifespan of the speaker, or have I dodged a bullet?

583
K
JCR28
JCR28Trending Lyricist I
asked in General feedback and conversation
Roam Battery gauge

Would it be possible to have the battery charge gauge on the first page of the settings for the Roam?

373
JCR28
F
FCVContributor I
asked in General feedback and conversation
I have the Sonance - MAG5.1R - Mag Series 5.1-Ch. 6 1/2" In-Ceiling Surround Sound Speaker System

Suggestions for a compatible receiver??  Something more midrange price?

151
jgatie
Sooonosuser33
Sooonosuser33Contributor I
posted in General feedback and conversation
Feature Request: Automations

Would be really nice to add an “automations” feature to the Sonos app so that you could schedule songs/playlists throughout the day and week. currently I’m having to use the alarm feature to accomplish this and it’s not ideal set all and it is more of a workaround.. it’s a little bit buggy, there’s a limit to how many alarms you can set. Often times it doesn’t play the song or playlist it defaults to the Sonos chime. Currently my only other options would be to use some sort of third-party application Which is also not ideal. Please consider adding this new functionality to the Sonos app. Thanks!

191
Sotiris C.
F
ForrestChromatic Producer I
posted in General feedback and conversation
Sonos OAuth Policies Exposes Users to Potential Privacy and Security Risk

 Hi everyone,I'd like to share some concerns I have about Sonos's OAuth implementation, user security, etc. Some feedback would be appreciated. Background: How I Got HereLike many Sonos users, I often listen to music from various online platforms, some that broadcast directly in my web browser (protonradio.com, soundcloud). Wanting to stream this browser-based audio to my Sonos speakers, I discovered a third-party Chrome extension called "Cast to Sonos," which initially appeared to meet my needs perfectly.However, after installing and configuring the extension, some aspects of this setup led me to investigate further. Note, I am not a developer, I discovered this through my research.Discovering the IssuesI found that the "Cast to Sonos" Chrome extension: Unnecessarily uses cloud-based OAuth authentication through Sonos's API. Sonos typically allows straightforward, secure audio streaming and playback control via local APIs (UPnP or HTTP) over the user's local network without OAuth. Thi

724
F
M
MattyJakeEnthusiast II
posted in General feedback and conversation
**Class Action Lawsuit** We all deserve to recoup all hardware investment

If ever a situation called for a class action lawsuit, this is it:Company sells customers expensive, multi-unit hardware systems Tethers customers to a software ecosystem to use them effectively Dramatically changes software into an auto-update environment Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware. Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI inste

10975272
K
T
twwmContributor I
posted in General feedback and conversation
Advanced RMA option is temporarily unavailable

I am trying to get my sonos arc replaced, it broke for the second time. This unit got replaced 4 months ago. Now i try to use advanced RMA, but the creditcard field wont let me enter information.Sonos is aware of this issue, but hasn’t been able to fix it for over a week. Where i could have had my replacement allready, Sonos seems te be actively frustrating returns by not fixxing the advanced RMA option.  

172
T
P
please_fix_yourselfContributor I
posted in General feedback and conversation
How Badly Can a Company Fail?

Dear Sonos,I have enjoyed your product and software for many years. As a young music lover, I have been raised to enjoy music 24/7, playing seamlessly throughout my house, apartment, and whatever I have lived in. This is exactly why I loved your product so very much, seamless music integration throughout the entire house, with an intuitive interface so I could play whatever my heart desires, with decent quality at a minimum.However, ever since you decided to update the software and driver system, you have dragged me down into a deep, deep darkness, in which I feel I am unable to escape. I am too deep into Sonos to switch to Bose or other more successful competitors, although it would probably help my mental health tremendously. Will you pay for my therapy, Sonos?Though I have deeply appreciated your service, I now resent you as a company with a deep, fiery, passion. You first took my money, but now you have taken my patience and mental well-being. You turned something I once enjoyed, i

35323
Flattliner
Terms & ConditionsCookie settings