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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2361 Topics
Corry P
Corry PSonos Staff
published in General feedback and conversation
Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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3 hours ago
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LunoooContributor I
asked in General feedback and conversation
album playback organization

I have a deep collection and scrolling through albums is a tedious task as currently constructed. I have fast internet and it still takes awhile. iTunes (Apple Music) when you go to albums has larger pictures and starts with most recent purchases. I wish it was more like digging in actual crates for lps or similar to apple music  

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9 hours ago
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CaptainEOTrending Lyricist I
asked in General feedback and conversation
Customer Service … in about a week!

Just contacted Sonos and got this reply. Is 7 days an acceptable amount of time to receive a reply from customer service? This is ridiculous. Don’t title you’re email, “We’re here for you,” when you’re clearly not. 

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18 hours ago
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sloguyContributor I
asked in General feedback and conversation
TruePlay "grayed out" in IOS app (80.14.09) ?

The TruePlay option is "grayed out" in the IOS app (80.14.09).Is this expected? I know the app has been under construction since May.Anyone else see this?“Grayed out” may be the wrong term … the text on what *should* be the TruePlay “button” is so faint that it can hardly be read.

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23 hours ago
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YouBrickedMyPhoneContributor I
asked in General feedback and conversation
Can the algorithm be disconnected from local library Shuffle?

I have several large playlists on my local music library. I like to turn shuffle on and just let it play. However, it is very apparent that Shuffle is still preferring songs based on some algorithm. A playlist that would normally take several days to play through entirely should never repeat a song until all other songs have been played. I double checked my playlists, no, no songs are entered in the list more than once. Please make local library shuffle a true random shuffle mix not influenced by anything.

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2 days ago
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MichaelXIXContributor I
posted in General feedback and conversation
sonos support

This has to be the worst customer support service on the market.   Never in a million years will I ever buy their faulty products at the cost they ask, when the support is basically s***e. Avoid Avoid Avoid.  Don't even buy a product from them, once a fault occurs you're doomed.Moderator Note: Modified in accordance with the Community Code of Conduct.  

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2 days ago
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Cogf16Contributor II
asked in General feedback and conversation
Selling used Sonos stuff

I moved and am going to use the new house A/V equipment.  I have an amp, playback, Beam, Sub and 2 Move speakers.  Could someone give me an idea how I should price these items?Thanks!

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Stanley_4
3 days ago
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mavenEnthusiast I
posted in General feedback and conversation
Sonos May update. Letter to the CEO - Hasn't it been long enough?

Send this to the CEO today.  Since Patric Spence states that he is always open to feedback, let’s see if he is finally also willing to provide a more meaningful dialog and update.  TO: Patrick SpenceDec 15, 2024___________  Mr. Spence, I have been a loyal Sonos user since 2020, and for much of that time, I was a happy customer. However, since May 2024, I, like many others, have become deeply disillusioned with the Sonos brand. I chose the Sonos system for its unique features and the quality it represented - a commitment that led me to invest over 5,000 euros in your products, placing Sonos devices in almost every room of my home. Your leadership, however, seems to have shifted focus. Instead of enhancing the experience for your existing customers, the priority appears to be on developing new features and products to attract new users and appease shareholders. This misguided emphasis culminated in the infamous May update  - a cautionary tale for other brands. For those of us who trusted

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3 days ago
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VonRehbergContributor I
posted in General feedback and conversation
Sonos Usage Statistics

Hey guys,Unlike a bunch of people here in this community I'm happy to not have experienced any issues with my Sonos system that got introduced with the bigger update in May. In fact I'm pretty satisfied with my system and I've been a Sonos user for over 11 years now. When Sonos removed the "analytics" feature about 4-5 years ago, I saw some people complain that it was gone, so I decided to bring this feature back when I have time. So here it is. Feel free to register and check it out: https://audio.reportCurrent scope: Measure and visualize your sonos usage Compare your usage to the community (not the sonos community, but people registered with the service) Display recently played tracks (my wife was constantly asking questions about songs that I played days ago, so this one is for the ladies) Send weekly summaries In case you have any feedback, feel free to reach out to me. In case you wonder about my motivation, you can read my FAQs on the website mentioned above.Cheers,Joschi

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Airgetlam
4 days ago
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TsamsContributor I
asked in Owners café
Change SONOS music categories?

Anyone know of a way to change the sonos pre-defined music categories?  For instance, SONOS categorizes some of my “Bluegrass” music as “Contemporary Country.”  Seems to me, there should be a way to go into the Sonos music listing and change the category of a given CD etc.    Any Comments?   

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jgatie
4 days ago
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ukTimContributor I
posted in General feedback and conversation
very nervous of sonos

So, just wondering how many others are like me.…I've been a Sonos user for about 10 years now. 1st bought it to replace a home theatre system that my family couldn't understand!! Sonos was great. The setup was easy and it just worked! We've gradually increased to an average amount - playbar, sub and 2x play 3s in the lounge, and 4 play 1s in kitchen, playroom, office and bedroom.It's been great grouping speakers for parties and gatherings - even 'DJing' on the fly at some by selecting new tracks as the last one ends etc. We've never bothered with voice control and use the app mainly. (Could never seem to get voice to work properly across multi room). So here we are, a family with a mix of android and iPhone (plus my daughter using laptop to control). I can see it's time to look at upgrading or adding (looking at a new lounge  theatre setup with arc and moving current one to playroom, plus maybe a Move 2). But it's still a big commitment and expense. One I need to be 100% confident with

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6 days ago
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Tito DadContributor I
posted in General feedback and conversation
Apple Music

Do I need an Apple Music subscription to synch my music on Sonos?  Until recently, my music was synced to Sonos without a subscription. That seems to no longer be true. Did something happen to change this?

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Airgetlam
7 days ago
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mewonderContributor I
asked in General feedback and conversation
How can new Sonos App SUCK SO BAD? No hope but to throw all Sonos speakers OUT A WINDOW?!

The new Sonos App is SO ATROCIOUSLY BAD that it scares me - makes me think management is so far gone that there is no hope for restoring minimal user experience.  I have never experienced anything like this from a real company taking enormous sums of money from customers and then slamming us all into hell. WTF??

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7 days ago
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MordorfContributor II
posted in General feedback and conversation
App Updates just going backwards and making things worse

Until the last couple of app updates things were slowly getting better but since the last two updates things are just getting worse again. Systems not found, music playing but no sound..... It's getting to look like it's never going to recover. I've about had enough now but to replace all my sonos gear would cost thousands. It surely is time this idiot CEO was fired.

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7 days ago
MoPac
MoPacHeadliner I
posted in General feedback and conversation
Software version 80.14.07- queue broken.

 Took the app update 80.14.07- ( and firmware 16.5 ).  Tried to load a Music Library playlist to the queue.  Using Add to End of Queue which immediately failed with the error Unable to add to queue.  So I tried Replace Queue which started play very quickly.  When I looked at the queue it was flashing violently and continuously adding the Music Library playlist over and over until it reached 47628 tracks at which point it stopped.  queue is broken! did not try this with any services.  That flashing queue is scary. 

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MoPac
7 days ago
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UhhhContributor I
posted in General feedback and conversation
sonos stops working about every 5 minutes

Ever since I downloaded the new Sonos app, the whole system is practically useless. The music stops playing randomly and you have to turn it off and re-open the app and push play again… only to find in about five minutes the whole thing shut down again.What’s the problem Sonos? This shouldn’t be difficult. I’m at the point where I simply need to get rid of the system and start with another one.

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7 days ago
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ALGContributor I
posted in General feedback and conversation
All I want for Christmas is a less than 60 second response time from my Sonos App. PLEASE Santa.

Fix yous App!!!!!!!! 

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Pools-3015
7 days ago
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cornonthecobContributor I
asked in General feedback and conversation
Playbar Return/Replacement Process Mayhem

Hi All,  My Playbar developed the well known high pitch noise issue. Initially, SONOS support was fantastic, within 30 minutes I had a free replacement processed and the shipping labels to send my Playbar to Poland for a replacement to be sent back to me free of charge.  The Playbar was picked up, no problems, and shipped to Poland by DHL in a timely fashion. This is where the problems have arisen. The package has been sitting at ‘Shipment on hold status’ since the 3rd of December. When I contact DHL to query the hold reason, they say that SONOS is using a 3rd party customs broker to get the package through customs, and that they have no information on what’s happening and cannot assist. They then advised I would need to contact SONOS for answers on turnaround time etc.  I then speak to SONOS support who initially told me that it had arrived at the warehouse, but was not yet scanned in, and that I should have an email confirming the replacement has been shipped within 48 hours. 2 days

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Jamie A
7 days ago
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whatever111Contributor I
asked in General feedback and conversation
WHY PRECISE LOCATION WHY???

This is a total joke...ive had a working system for ages, now Ive changed my WiFi password and downloaded the ‘latest’ sonos app. If i want to connect to the speaker to update the wifi pw using bluetooth, the app wants PRECISE  location, not just approx, ie my street..which i can see on the map, but it wants my damn house number using GPS/WiFi etc. jeez, just tell them where i hide the front door keys while we are at it... This is bull… there is NO REASON WHATSOEVER for an app to need precise location, unless its a gps app like navigation etc.I want to know WHY this is needed and HOW it could ‘impact’ the service. Knowing my street, suburb, city, country is fine with me, (and more than enough info) but even that is crap..so why does it need precise location??? I want a decent answer!Before the haters chime in..its rubbish what your going to say about, “thats what you have to do”, “go elsewhere”..bla bla… well you can provide what you want ...don’t force it on me.. this is basic privacy

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jgatie
7 days ago
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cdmcmillonContributor I
posted in General feedback and conversation
Sonos Ace Case

First of all, I love my Sonos system, have had it for years, and continue to upgrade with new products.The app hiccup has been pretty annoying, but I'm sticking with you guys. I have been eagerly waiting on my year end bonus so I could purchase the Sonos Ace and was super excited when they arrived today. But, I have to give one piece of feedback right away. This case is horrible. EVERYTHING sticks to the material. I've had it out of the box for a few hours and it already looks dirty. I'm sorely disappointed in it at this price point. 

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Sotiris C.
7 days ago
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DavnosAvid Contributor III
posted in General feedback and conversation
Packaging going downhill.

I received my Beam Gen 2 sound bar last week. The adhesive tape securing the inner bag was applied over the top of the sound bar as the bag was not completely closed before the adhesive tape was applied. I am now faced with the task of removing the residue without further marking the matt black surface. Sonos factory in too mush of a rush packing these properly out for Christmas.

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Stanley_4
8 days ago
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Fare warningContributor I
posted in General feedback and conversation
clueing in a new member

Does anyone have a suggestion for a new member on the Sonos?

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8 days ago
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Fare warningContributor I
posted in General feedback and conversation
new member

New member, best information?

342
F
8 days ago
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marcelkleine75Contributor I
posted in General feedback and conversation
what happened to Sonos support?

My previous Sonos support a few years ago was fantastic, this was the reason I invested in next gen speakers when the S2 app came out.The S2 app is a complete disaster, Spotify integration sucks and support, which used to be great, now sucks as well. Sonos is supposed to be a premium product, which I’m happy to pay extra for, but they are at present not providing value for money!

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Jamie A
8 days ago
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PrivateContributor I
asked in Owners café
Sonos move 2 green color

Hello Sonos community,I have a specific inquiry regarding the Sonos Move 2 in the 'Green' color variant. I am very enthusiastic about this particular shade and would like to paint my wall in exactly the same color. Therefore, I would greatly appreciate if you could provide me with the exact color code (RAL, Pantone, or RGB) of this olive green shade.Thank you in advance for your assistance.Kind regards,

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Jamie A
8 days ago
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