The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2002 Topics

asked in General feedback and conversation

disappointing

I cannot believe After spending over $2k on a Sonos system for my house, you have the temerity to launch an update which then screws up my system, and then send out a note stating how bad you feel. AND you’ll have it fixed by November. What kind of empathetic customer service is that. So here is what I am going to do. I am removing Sonos and moving to Audio Pro. You do not deserve my business.

6 minutes ago

Corry PSonos Staff

published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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58 minutes ago

bellyman69Contributor I

posted in General feedback and conversation

Sonos Windows App v16.3 (S2) Keeps clearing queue

Greetings,Ever since this update my queue keeps being cleared. At first I felt was an anomaly - rebooted and all appeared to work fine. However, if I put the system to sleep and come back later the queue has been cleared. (I would have say 400 songs - and it is on song 20). Very annoying since these are music shows that are each 2hrs - and now I cannot remember the last nor where I was in the song.Anyahoo I now check everyday for a new update to see if this queue problem has been resolved. Funny thing is - based on 40y+ of working with computers, I have never seen such a featureless app updated as much as this. And this last update now has rendered it almost useless.Sadly I am stuck using this app to play music onto the Sonos pair. One problem I have with the Sonos pairing is that from my PoV - there is no “singular point” to connect to - to reach the pair. With various music players they force you (via uPNP) to choose an IP but when you play music - only one speaker works. It would b

1 hour ago

PissedthehelloffTrending Lyricist I

asked in General feedback and conversation

The new Sonos S2 App Sucks

The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a

292

2 hours ago

BrendaLCAvid Contributor I

asked in General feedback and conversation

Giving up and want to return these speakers.

I had a support call almost three weeks ago, I have been dealing with the same problems for months, the community is no longer responsive to questions and issues, and now escalated support is completely flaking out. I had a call scheduled for this morning to follow up and hopefully finally resolve but no one called. There is a 30 minute estimated hold time on a call and I am number 12 in support chat. I am tired of spending hours and hours trying to fix issues with your app that have always plagued my Sonos experience. Your system sucks, and now your support sucks too!

2 hours ago

MoPacAvid Contributor I

posted in General feedback and conversation

Amazon Music playlist not opening

Tried to open an Amazon Music playlist only to be greeted with the Something Went Wrong error. Then the screen stopped pulsing and nothing happened. More quirkiness!

2 hours ago

MoPacAvid Contributor I

asked in General feedback and conversation

Something went wrong but plays

When I hold on an Amazon Music playlist and choose Play Now I get the error Something went wrong…. I’m a patient guy so I wait and finally it loads ( well part of it…500 of 622 tracks ). It doesn’t start playing; I have to do that part. Cleared queue with old app and tried same playlist but chose Replace Queue. No error but this time it only loaded 100 of 622 tracks. This app is quirky. Does the same thing with Apple Music, but the number of tracks loaded varies. Never the right amount. The tracks are all Atmos.

3 hours ago

mcs1Contributor I

asked in Owners café

Customer Service Lacking / How to Talk with Someone? Help?

How can I talk with customer service without waiting an hour or more? Tired of the systems I’ve had for many years not working for the past two months.

4 hours ago

MoPacAvid Contributor I

posted in General feedback and conversation

Amazon Music playlist context menu blank

This is the context menu when I hold down on an Amazon Music playlist. Why would this be? After trying it a few times it finally showed the expected menu options.

4 hours ago

drhct1170Contributor I

posted in General feedback and conversation

Horrible Sonos app!

I have read much of the feedback about the new Sonos app. The most frustrating parts of the new app that I have experience involves loss of previous Sonos playlists that I had saved in the old version of the app. I had over 50 different playlist that were labeled and were easily accessible for parties and get together, etc. Those were all wiped away when I have read much of the feedback about the new Sonos app. The most frustrating parts of the new app that I have experience involves loss of previous Sonos playlists that I had saved in the old version of the app. I had over 50 different playlist that were labeled and were easily accessible for parties and get together, etc. Those were all wiped away when the new app came in and only two partial playlist could be brought up. overall, the app is very difficult to use. It is not user-friendly. Finding the speakers you wish to control and add is glitchy and difficult. I really wish they would have simply gone back to the old app. I know th

4 hours ago

AlphaVictorDeltaContributor II

posted in Owners café

2024 New Sonos App: Sonos Software Has Devolved from Excellent to Failure. Fire Sonos CEO ASAP!

I've been a proud loyal Sonos user and promoter for nearly 10 years. Sonos 2024 New App is a complete failure !!! Return the previous Sonos S2 Controller App ! Fire who ever is responsible for releasing the new app before it is ready!I had planned to significantly expand my Sonos system this year, that plan is canceled, and I will be replacing my Sonos system with a system from a responsible organization.

5 hours ago

JamesminuContributor I

posted in General feedback and conversation

terrible customer service

Sonos customer service is pathetic. Fourth time I’m trying to reach them. They always claim between 30 and 55 minute wait time. When It’s that long, they don’t have a call back queue option!!? Really? but it gets worse- each time they never come on the phone. Right now the queue was to be 30 minutes but I’ve been on hold for 57 minutes and counting. It doesn’t matter if you call them different days or times of day. It’s the same. So don’t hang up- again? There’s nothing one can do! they should be ashamed of themselves. I’m never buying another product from them again. And they have the nerve to try to sell me an arc from a recording as I wait for them to pick up on a tech issue. Uggh.

5 hours ago

john at poultonEnthusiast I

asked in General feedback and conversation

Phishing e mail from no-reply@con.sonos.com

6 hours ago

Enuff1Contributor I

asked in General feedback and conversation

customer service

I just called customer service in the uk and was informed the wait would be 105 minutes. I guess a lot of “Sonos Members” are experiencing similar problems to us. Our system has stopped working, we get the annoying messages that our individual components cannot be found, the Sonos customer service is unreachable. I see that there are over 450,000 “members” registered. I wonder how many are regretting buying Sonos? It is clear to me that the “product” supplied is simply not fit for purpose. Moderator Note: Modified in accordance with the Community Code of Conduct.

8 hours ago

ThomassEnthusiast I

asked in General feedback and conversation

Forced APP update following latest Desktop Controller update (Build 80155014)...

What on earth have you done now? My Windows Desktop Controller indicated an update and I carried this out and assume it’s made some firmware changes to my speakers and now I can no longer use S2 16.3 app as it just states this with no functionality: I have retained using the old app as IT ACTUALLY WORKED unlike your failed new 80 version.HOW DO I CONTINUE USING MY SYSTEM AS I WANT TO WITHOUT LOSING ALL FUNCTIONALITY???

9 hours ago

rubeflContributor I

posted in General feedback and conversation

DAB plus connectivity

Are there any SONOS plans that would facilitate DAB + reception be sent through SONOS equipment?

10 hours ago

ozeleslieContributor I

posted in Owners café

The latest Sonos update for S@ on IOS

I am truly horrified by the user interface change. WHY? Every SONOS user has mastered the old one. I have been a SONOS evangialist for 20 years to anyone who would listen to me but cannot recommend it any more. I just setup my daughter with some of my old SONOS gear and fortunately she could use the S1 software. I can’t downgrade to S1 as I have a BEAM gen2 in the mix.Please please please let us use the old IOS S2 software that we know and love and works well. Change for change sake is never a good idea. This new software is BAD.

10 hours ago

robokittyEnthusiast II

asked in General feedback and conversation

Is it true that sonos is getting rid of support for one's own music library?

It seems hard to believe, but that seems to be the unanimous “rumor” here. I am hoping it’s just because the implementation in the new app immature, and that maybe some time in the future this will work again.But, could Sonos comment? Is the support for playing from a music library going away?

16 hours ago

Allan BContributor II

posted in Owners café

Connectivity is absolutely shocking.

I’m at the end of my tether, I’ve supported Sonos for a while now with 13 speakers in my house Play:1’s so a few years old but I have never ever been able to open the app and play music where I want to, I’ve lived with this for years hoping it would be sorted. It is absolutely frustrating. I have a long house and WIFI doesn’t reach end to end so I adopted for a SONOS STP wired network but it’s useless. “Cannot connect to device”; “The device cannot be found”; “unable to add to the queue”; The list goes on … all I want to do is open the app and play some music when I want to, can it be that hard? That’s what I signed up for when I bought the system? I have looked at the network matrix in my browser and everything is “Green” or “Yellow”, no bad connections at all. Instead I end up re-booting router and speakers and after an hour I’ve lost the will to live and my guests are pi$$ed off. The only solution in the online help seems to be restart everything which is frankly not an acceptable

18 hours ago

ric.bContributor I

posted in General feedback and conversation

Dear Patrick, l'm Going to Yamaha MusicCast

Dear PatrickI'm moving to Yamaha because upon updating the apps on my pc and android my connect app doesn't work anymore. I couldn't afford your speakers so it's easy for me to change to Yamaha MusicCast.This problem is not mentioned in your email why?You conveniently made the Connect Amp obsolete without telling anyone, shame on you.Your products are too expensive so I can not afford to replace the amp.Yamaha has better technology with better connectivity as well as equal sound quality and most importantly it's around 2/3rds the price of Sonos even including the discount offered.Sonos will be going the way of Blackberry. Have a nice retirement.

22 hours ago

BOL74Avid Contributor I

posted in General feedback and conversation

Can't add new product in The New App

Hi folksAnyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.Have a Good Day👍

1 day ago

NigelthepelicanContributor I

posted in General feedback and conversation

Patrick Spence cant even get his apology right !!!!!

These halfwits can’t even get the apology right - I just received an email from Sonos (which I assume is the apology) with no subject - and all it contained was a picture of Patrick Spence’s signature ?????

1 day ago

Cap'n GContributor I

asked in General feedback and conversation

Advice on rolling back to Sonos S1 Controller and OS please...

Well, it’s clear that Sonos aren’t going to allow us to go back to v16.1 of the S2 App.Criminal really, considering (since 80.00.08) the new S2 App doesn’t even recognise my Sonos system on my WiFi network anymore, and I can’t reach anyone on the helplines (not that they’d be able to help anyway).I think my hardware was all purchased just pre-2020, does anyone have any advice on going back to the old S1 environment?Apparently I need to downgrade all of my hardware, but TBH I never wanted to upgrade to S2. I seem to recall I was forced to at the time. Thanks!

1 day ago

kurtfracContributor I

asked in General feedback and conversation

Speaker balance is missing on new app

I have a speaker pair on which I previously could adjust left and right balance. With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk. Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use. Also it seems the app is pushing you to use Sonos music services. And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music. The app should let me do that easily and seamlessly.

1 day ago

John_367Contributor I

posted in General feedback and conversation

Sonos attorney general complaints

So, after the debacle from yesterday's AMASonos App Redesign AMA | Sonos CommunityI have raised a complaint with the attorney general's office as Sonos are just doubling down on this fiasco and awful app release which has rendered my system largely useless. They lied on their press release and refuse to make things right for their customers.The outcome I need is to be able to go back to my previous app until they have demonstrable parity with the S2 app or refund me for the investment I have made based upon the features I bought it for. Telling me to wait months before I can use my system again is just not good enough.I would suggest we all, as a community, move forward to report this to our respective consumer bodies to try to hold Sonos accountable for this.

1 day ago

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