The Community Corner

I have not used internet radio stations that much.  Recently though I have found some great radio stations.  So I’ve added several to the Sonos Favorites-Stations list.  I see there is an Edit option to be able to remove stations you no longer want.  It would be nice to also have the lines that allow you to change the order of the stations.  Does anyone in this community see any value in this idea?

I’ve had this problem for a while and it got fixed yesterday by a Sonos support rep. “Unable to add the music folder”, “Error 913”, “music files not available”, “username or password incorrect”, I’ve had them all and tried every solution I could find in the articles - multiple times.  The short version of the fix that worked was that the support rep made a new folder on the Mac under “users” and copied all my music to it.  Then he went to Sonos/ Manage Library Settings, clicked +, selected “Networked Folder and made the path “/users/”the new folder name” and it worked.  I was stunned as I had no expectation this would solve the problem. I fully expect a new version or something will break this again in the future but for now I can play all the music on my hard drive in iTunes/Apple Music.  Hope this helps somebody out there.

Well, it’s time for my yearly complaint about the “State of the Sonos”, but we are simply done this time around. Through all the problems over the last few years, our Sonos Arc and home theater have been fairly stable. Keep in mind that we no longer use the Fives and Ones that are spread throughout our home. They never work when summoned and we lost the drive to spend an hour troubleshooting them each time we wanted music. Those speakers have been collecting dust for at least two years. Yesterday, I turned on the TV and the Arc was not putting out sound. I have no idea what updated (TV/Sonos/whatever). I reset and rebuilt the TV. No change (one hour). I reset and rebuilt the Arc/sub/Ones (1.5 hours)...then everything worked again. Fine. This morning the Arc turns on with frequent audio dropouts. I check and there is another Sonos update available. I install it. The speakers work. Except….the surrounds “need attention” in the app. We are fini

The search results returned within the Android app should behave as they do in the desktop app and return ‘Album Artist’ within the Artists results for compilations...Any compilation albums have the ‘Album Artist’ value effectivly excluded from Artist search results in the App. This is new behaviour for the app since the ‘May 2024’ release. Prior to this behaviour was correct. It remains correct in the Desktop app.Details: On searching for ‘Various’/’Various Artists’ the Windows desktop application it, correctly, does what it always has done and returns ‘Varions Artists’ in the ‘Artists’ search results:

Well, I bought into this SONOS system and it used to work awesome.  Now, it’s crap. Now I have all of these components and they're all as good as paperweights now.  I cannot get this BS system to work anymore for anything.  I have submitted diagnostics, well when the system will allow me to anyways, most the times I cannot even submit diagnostics because I can't connect to it or it just simply won’t let me.  I'm so frustrated with this system.  I have speakers in every room of my house and I sure wish I could control them.  My speakers drop off, one room will play one thing while the rest of the house is on something else or just gone.  I've spent time with the techs on the phone.  I've had to go to every single piece of equipment and unplug it and plug it back in. I just want to listen to music in my house but I guess I put all my money into the wrong system.  Anyone have a better system they are using now cause I'm ready to throw thousands of dollars away to get music in my house.

Just had this message coming up and playback stops and then starts again with the next track …fault traced to mice damage having partially bitten through Ethernet cable between Sonos Boost and Linksys router. Removed cable so just using WiFi and problem solved.

HelloI just want to share a positive experience I recently had with Sonos Customer Support. In doing so I’m not trying to set expectations as each case has its own set of variables that have to be evaluated before a decision is made.Recently, one of my Roam 2’s purchased in July of 2024 failed. Needless to say, I was not a happy camper. Per instructions shown here I contacted Sonos Support and provided the required information (email address and serial number of the unit). I explained that the LED Battery Light at the base of the Roam 2 was flashing red.After trying all options to revive the Roam 2 it was determined that the speaker was defective. The Customer S

Hello all.Have been a Sonos user for well over a decade.  We have several Ones, Threes, Fives, Beams, Subs and Amps, and a brand new Roamer.  Still amazed at the ease of connection.  I know there’s lots of bad reviews out there, but we’ve focused on connecting the devices by ethernet - not wifi unless absolutely impossible.  So now we have the Roamer and and an Amp connected by wifi, and all else is copper connected.  And oddly enough, using the microwave in the kitchen still causes the Amp to loose connection.  Old microwave, brand new microwave - no difference.  But we live with that cause the rest of the system is so robust.Anyway, I didn’t sit down to talk about that.  What I wanted to talk about was Sonos useless Android and PC control apps.  Honestly, I think the engineers at Sonos want us to only listen to Spotify…. NOT!!!  These apps make it impossible to browse our NAS based library (>10k tracks).  But there is hope.  I’ve found an excellent media managemen

Has anyone had any bad expereince with refurbished items long term? I am thinking about buying a refurbished one but kind of worried about spending a lot of money on something that is potentially problematic or may become one after warranty is done. I know Sonos say that they have been tested extensively but wanted to see if someone had any bad experience or has it been generally positive across.

Just an FYI…Using the terms Immersive and Sound Stage to describe what you want in music in the same sentence is technically not a thing. Take a look at the differences as described below. 

When using Apple Music service from the Sonos App, if crossfade its on, between the songs the volume increases very fast to like 100% for half a second. So for me Crossfade its unusable.Also I would love if the sonos app could have more features for the Apple Music service or if music could be played high quality from within the Apple Music app like in Spotify but I think thats on Apple’s behalf.

If you haven’t already started creating them, will you please create Sonos earbuds? I don’t like headphones and Bose is great and all, but I’d definitely purchase Sonos ear buds the day they are released. The sound quality is unmatched. Thanks. 

CDs are making a comeback! We all know it.  Will Sonos make a dedicated CD system like they did with their turntable? I’d buy this in a heartbeat.  it would be awesome so have that feel of physical media with my Sonos setup, and be able to skip tracks etc. from any room ❤️.  The R&D dept. can have this idea for free just build it!

Please stop the endless UI redesigns and pointless icon color changes (like switching between white and yellow for Night Mode/Speech Enhancement).Instead, focus on fixing core functionality. Right now, the volume slider box is completely broken — the touch target/hit-box is too small and it doesn't register immediately. It takes multiple attempts just to adjust the volume. This is a critical usability flaw for a premium system. Please fix the volume slider response.

I love my Sonos speakers - I have a Beam, a Mini Sub, 2 Play 5s, and 2 Era 100s. They sound GREAT. When they work. Enter the Sonos ecosystem… the poor coding, the terrible user experience, the  shockingly bad UI. There is nothing more frustrating than a song that cuts out, except one where the speakers play intermittently. Because of this, I loathe Sonos as a company. I am appalled at the seeming hate that the Sonos product mangers, the software engineers, and the company management has for audiophiles; if not, please explain the volume slider that never starts at a synched volume and has to be manually adjusted, explain why SonosNet continually drops out while my WiFi does not but am yet unable to allow the Beam to talk to the Sub and Eras over WiFi? As of now, I no longer caution people who inquire of me if they should buy Sonos, I actively proselytize for anyone and everyone to please make better choices and buy some speakers with a functional ecosystem - again, the speakers soun

Hi folksi’m a sonos amp and sub user for more than 1 year and i think i’m going to leave the community because i realize Sonos is not really aware of what’s going on about music loverslet’s get an examplesonos app for the sonos amp is the worst app i ever seen .Since their update , we just deal with a 2 eq band ( i remember we had to “beg” sonos to re install the pan left / right  position on the app after the  update)  that is ridiculous in terms of music corrections .i think it’s not a professional  way of working with  music lovers who’ve invested in sonos products.so i ‘m about to leave and sell  my sonos products and move to a more professional music streaming company, this joke has lasted too long folks.S.

This morning I received an email from Sonos indicating that I had purchased 2 amps.  They had my correct name, credit card number, and email address but wrong home/billing address.  I canceled my credit card and I think I was able to also cancel the purchase from Sonos.  I had recently (2 days ago) used that card to purchase an Andrew Bird substack subscription.  I know Andrew Bird has done some work for them.  I would like to know how this happened. I never made the purchase.

As I understand it, once OSX no longer supports Intel apps, there will be no desktop app for Mac.  The desktop app has persistent access to the queue regardless of what content is currently being played.  The mobile app and the web player only have access to the queue if one is playing tracks from your music library.  In the case of the mobile app, the queue icon isn’t even present.  In the case of the web player, the icon is present but is greyed out/non-functional. I recognize that playing a local music library is probably only done by a minority of Sonos users but that community is not exactly zero either so if the desktop app is going to be discontinued, it would behoove Sonos to provide similar capabilities in one way or another.  Given that the queue icon isn’t even presented in the mobile app, perhaps the simplest thing to do would be to fix it in the web player.Further, the desktop app allowed one to select multiple tracks for deletion from the que

I received two similar emails over the weekend: Hi there, We wanted to follow up about your recent visit to Sonos Support. We hope you got the help you needed. Here are some other guides you may like:  Note that I have not contacted support in many years. This email seemed more like a marketing message, than an offer of help. Really, I don’t need these messages and I hope that each of my replies here will not generate one of these emails.

 It’s interesting how a topic can be closed before a fix is made.  I suppose because there was no activity the subject was not important enough which does make sense.  Seems there aren’t that many in this community that listen to gapless orchestral music in Atmos.   Trying to listen to Mason Bates: Anthology of Fantastic Zoology streamed from Apple Music in Spacial Audio.  The bumps at louder track transitions is very irritating.  Maybe this can’t be fixed.  Would love to know.

Hi everyone! Some of you may have seen my post on Reddit yesterday, but I wanted to invite feedback from this group directly on the same topic. Here’s what I posted over there:For the last couple of months our engineers and designers have been working to improve usability of the app and I wanted to start a conversation here about what we’re up to, and invite your thoughts, long before any changes start showing up – even in our beta channel.As you know, all too well, over the past year we’ve spent a lot of time digging out from the obvious performance and reliability issues in the “new” app. We’ve made progress but of course that work continues. Recently though we’ve also been asking a different question: even when the app works, does using it make intuitive sense?To help validate our belief that we had real work to

It’s a Celebration 😂😂😂 

Applying for a Sonos Developer account has been on this stage for more than a week, now:Your registration is being analyzed by our team, please wait.Is there a way to see the progress, get an idea of wait times?The clients are growing impatient :-) Have reached out to Sonos Support (couldn’t help me) and the developer-feedback address I found here.Much appreciated!

Dear Sonos dev team,I use the alarm on my Sonos Era 100 to wake up every day to the same Spotify playlist. My Spotify playlist is in shuffle mode on Spotify, but the alarm plays the same songs in the same order every day.  Please allow Sonos to read the status of the shuffle button when it loads a Spotify playlist and shuffle accordingly, especially for alarms.