The Community Corner

My recommend tracks and albums on tidal are up to date with new music, but when I access via sonos the content hasn't changed in months. I have reauthorised etc but no change? Any advice welcome 

Just received the Ace.  Nice headphones, but the fact that they cannot play simultaneously with the other speakers in my large Sonos system is unfortunate.  I have quiet comfort headphones, which are stellar.  The reason I bought the Ace was to be able to play the drums to Spotify or Drumeo with the headphones on and allow that same music to be played throughout the house.  Any chance this can be a software fix? If not, too bad as these are just pair of bluetooth cans that you can use in bed to watch television.

The apple music interface in the new software has been getting better.One thing I would like updated is the Music by Mood Playlist selection list.  Unfortunately, each playlist starts with the words “Apple Music…” and they way it is implemented- this is all you see!  The actual playlist name (eg. “Apple Music Wellbeing”) isn’t shown- so you have to click into the list to actually see what each list’s full name is.It would be an improvement if Apple could filter out the name “Apple Music “ in the list of playlists displayed in the main Apple Music/Music by Mood list- and instead just show the name after this text.  

I have the exact same issue as bthaler from a year ago.I created a developer account on 24 October 2025, and the developer dashboard still says “Your registration is being analyzed by our team, please wait.”. There are no other options on the page. It has remained this way since I registered. I created a developer support ticket on 26 October, but there has been no acknowledgement or reply to my ticket and there has still been no reply or acknowledgement of the ticket.Does anyone monitor or reply to developer support tickets? How long am I expected to wait for my registration to be “analyzed”? My company has many clients we’d like to integrate with Sonos but I don’t seem to be able to proceed with anything yet.It’s 2 months to get approval to get on to the Sonos app which is longer than any other intgeration that we’ve had to do. Now we have to wait even longer?

Having read the posts on dropping out I have spent over 2 hours deleting everything and re installing. I’ve done the app , switched router on/off and guess what?? Still the same, so frustrating as this stuff used to be   great. Seriously considering getting rid , but not with a Sonos product . Just ornaments now 😡

Hi, I would like to do a feature request. I would like to have the possibility to have the cover in full screen in the Now Playing window on iPad.Here you have a comparison between the iPad mini and Galaxy tab A9 now playing window cover size. In iPad is very small compared to the Galaxy tab. Could it be possible to address this change? I think the people who loves to see the covers would like this feature in iPad.  Thanks! 

Hey guys, I just want to drop this here - I am extremely pissed on Apple for their sh**** ios 26. So, in the following days I will create a facebook/X account (never used these) specifically for publicly burning the 2 iPhones in our household and the watch ultra. I hate them so much! In light of this, Sonos better introduce the true play on Android, otherwise my next post will be me burning the Sonos gear. Don’t get me wrong, I love them, but because of this “exclusive” feature for ios they will lay down next to Apple. Sorry Sonos! Moderator Note: Modified in accordance with the Community Code of Conduct.

Hey everyone,I’ve been experimenting with sound effects to really test what my Sonos setup can do — things like rainstorms, city ambience, movie soundtracks with deep bass, etc.I’m curious: what are your favorite sound effects or audio clips to show off the clarity, bass, and surround features of your Sonos speakers?Feel free to drop YouTube links, playlists, or even personal recordings. I’d love to build a “Sonos Sound Effects Demo Playlist.”

I just ordered a Sonos Five with a 30% discount through the upgrade program. The discount was applied at checkout, but my order confirmation doesn’t reflect it, and Sonos has placed a reservation for the full amount on my account.Is it normal that the authorization shows the full amount, and will the correct (discounted) amount be charged once the payment is finalized?

Not sure how loud most people have their speakers but we generally keep ours between 5 & 10 for music, which is just very difficult to adjust the way the volume sliders work. If the sliders max out at 100 or something, adjusting from 5 to 7 with my human-sized finger is a real challenge

After no action from Sonos on my order that has not shipped for 21 days since full payment was made, I am posting this here in case something like this happens to you, and also shaming Sonos into resolving this situation.=======================================================================emailed to ceo@sonos.com Sun Oct 5 2025emailed Sales using Sonos Online web form Sun Oct 5 2025submitted to Sonos Chat Bot Sun Oct 5 2025 I’m going to lay this out as simply as I can, so that HOPEFULLY, Sonos can FINALLY get the items that I’ve long ago paid for, finally shipped to me.  It’s been 20 days now since I placed this Order for 7 items verbally on the Phone with the “help” of Allan M in your Sales department, and Allan promised I should expect to receive my order in 2 to 4 days.I gave Allan M a list of 7 items totalling $3,518.14.  For some unknown reason, these 7 items were separated onto 2 separate Sonos orders in your Order Management System.Order containing 1 item (Era 300 Mount Pair W

I have my whole house inside and out wired with sonos.  I would like the alarm functionality to be decent and believe there are two upgrades that could make the alarm better. 1. Fade in volume and being able to set it based on time. Most alarms have this functionality already.2. Allow alarms to play simultaneously on multiple zones. What do you think??

I’d like to add my vote to strongly sudgest SONOS entering the 21st century, implementing RSTP. Thank you! (On managed switches Sonos is a nightmare: really thinging on giving away my system)

HelloConnecting a Network Attached Storage (NAS) device to your network is an excellent idea. It’s not just for storing your music files; but any data you want to keep secure and protected for the long haul. Of course for Sonos it allows you to access those music files via the App to enjoy over any Sonos speaker!NAS devices with multiple drives are better (IMO) than single drive storage as they can be configured for redundancy using a minimum of two drives. To be clear single storage drives can be configured for redundancy as well, (via special software) but it’s still a single drive.NAS devices achieve redundancy in what is called RAID configuration of which there are several.RAID stands for Redundant Array of Inexpensive Disks or Redundant Array of Independent Disks. The best RAID configurations for home NAS are RAID 1 and 5. RAID 1 is a simple mirror with a doubled, tripled, etc. copy of the data, and requires a minimum of 2 hard drives. RAID 5 provides basic fault tolerance in case

HelloSonos was founded in 2002 (*) with the goal to bring wireless home audio to consumers. In 2005 Sonos released its first product the ZonePlayer ZP100. Continuing through 2008 Sonos released another six (6) products two of which are still supported today which are the Connect ZP90 (Gen1) and Connect:Amp ZP120 (Gen1).Sonos has listened to its customers and tried to bring the most innovative products to the Whole Home audio market. Consumers lobbied for and eventually were granted the ability to place their products solely on their home Wi-Fi without wiring a speaker or other Sonos device to their router to create the SonosNet. Sonos moved beyond just bringing music into the home with the introduction of the Sonos Playbar in 2013; that integrated via optical cable with a compatible TV. Sonos was now in the Home Theater Market.Sonos has continued to introduce new innovative products. It has partnered with 3rd party sources to integrate voice assistants as well as music streaming servic

"I am contacting you regarding a failed Sonos Roam (Serial: [A102 2112WC 38-42-08-34-DD-00:C]), which is displaying the well-known blinking red/solid orange light battery failure and is completely unresponsive. I have already performed all standard troubleshooting, including multiple 30-second power resets and charging with a certified 10W adapter.I understand the speaker is out of its 1-year warranty. As this is a widely reported manufacturing defect that leads to the product being completely bricked shortly after the warranty expires, I am asking for the standard goodwill resolution, which is a 30% discount code toward a replacement speaker in exchange for returning my defective unit for recycling." Sadly a defensive agent is holding on for dear life and will not offer a solution or a repair solution 

Why doesn’t Sonos manufacture a HD FM radio for the house.  I’d surely purchase it and hook it up to my Sonos speaker system.  

Pretty sure this has been covered multiple times. Don't get Sonos. Always had issues between apps not connecting (TuneIn, Tidal, Spotify) as well as Sonos Move...

Heads up for anyone who had a perfectly good working sonos one speaker who had to update the app to continue using it. I did this and my speaker became unresponsive and therefore useless to me. After alot of conversation with sonos customer service the best they could offer me was 40% off a new sonos era 100 speaker if i returnedmy old one. I previously loved the sound quality of my sonos one speaker but im so annoyed with the service and the complete inability to resolve the situation and simply render my speaker done, that I'll probably stick to Bose products (which if they can't be fixed they will be replaced) and don't have to be constantly connected to the app to use. Extremely disappointing Goodbye Sonos 

Hello Community:Do you know if there is a level 4 support?  I have worked with all three levels without getting a stable system.  Level 3 has tweaked router settings for me. I have had to call in the last three weekends because speakers dropped out when using Apple Music and it skips. One technician said I need to unplug every device every ten days, and she insisted that was standard recommendation. Level three has me hard wire my Beam gen 2 and sub mini. Then, levels one and two say no, that is not supported. Level one has me connect another speaker to one of the routers in my mesh system. But, last night m, a Level Two says that is not correct. Last night I was on the phone with Level 2 again for 1.5 hours with no solution, even though he also remotely controlled my computer. He is submitting an investigation.  If there is a Level 4, how do I reach them?   Brian

This is by far the worst company I’ve ever dealt with as far as warranty repair and replacement goes. I have been completely turned off to this company, and my wife is purchasing who actually buys products companies and was considering them, but not anymore since what I’ve gone through this is so ridiculous that a company that supposedly prides itself and quality Would let their customer service lack so bad

Hey folks. I've just joined the cult of Sonos (Beam gen 2 & mini sub). A few days after purchase (from Richer Sounds) and registration of products with Sonos. I received the following email from Sonos • no-reply@con.sonos.com The User Research team is inviting customers to take part in a short survey about their experience with Sonos products. This study is hosted by our research partner, Chadwick, Martin & Bailey (CMB), and may include an option to share a photo. Survey details: Open: August 27 – September 12 Time required: About 15 minutes Thank you gift: 30% off Sonos products up to $2,500 retail I completed the survey but have had no response. What would you guys suggest?  Thanks guys.  Jay

The physical speakers are the only thing that are good; and Bose would be just as good. Where’s the thread on a class action suit? Amazing how horrible the Sonos apps are (phone and  desktop). System is basically unusable as 1000% inconsistent. So many screwed up aspects to all of it anymore, it’s hard to determine where to start and where to end when it comes to all the things it doesn’t do that it should, and does what it’s not supposed to, and how neither of the apps work 75% of the time (and that’s generous). Feel bad for the people who work there. -- because of how horrible the system has become and a total waste of money. So frustrating, and NO customer service support NOR systems support, of course. 

until about a month ago, when I turned on Sonos to listen to a radio station, all I heard was ‘welcome to tunein’, then the station started playing. Now I get 2 mins of tunein ads, followed by local ads. I just want to listen to the radio. During the day it will restart with these ads 3-4 times. It’s doing my head in and I’m now at the point of ditching Sonos altogether and getting something else. What have others experienced/done?

I feel it’s important to share my recent experience with Sonos Customer Service and frustrating return policy. Please note, this is long so apologies if it’s a little wordy. I purchased an entire set of your award winning Sonos products in June 2025  (arc ultra, era300 x2 and sub 4 and can’t deny the products are exemplary, I regret however this cannot be said for their after sales service or indeed support.Both my era300 x2 developed a cosmetic fault the last couple of days, basically the front mesh is coming away on the left side of both speakers. I contacted the technical support team who asked me to send some photos on the phone, which I did and after a short time I was told these were covered under warranty, and that instructions will be sent to despatch these to there Service Centre, and that on receipt you’d immediately dispatch replacements. Everything sounded pretty efficient so far.I then received two separate emails (one for each speaker), each containing a return label, pro