I am trying to get my sonos arc replaced, it broke for the second time. This unit got replaced 4 months ago.
Now i try to use advanced RMA, but the creditcard field wont let me enter information.
Sonos is aware of this issue, but hasn’t been able to fix it for over a week. Where i could have had my replacement allready, Sonos seems te be actively frustrating returns by not fixxing the advanced RMA option.
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Hi
I’m sorry to hear that you’re having trouble setting up the advanced RMA for your Sonos Arc.
Looking into our system, I can see that you have a case and it is in the escalation queue with a reply from the team. According to their reply, the advanced RMA option is temporarily unavailable and they have recommended you use the standard RMA option instead.
I can also see that this issue was reported where some users may encounter an issue while attempting to complete an advanced RMA, having the credit card field be blocked: there isn’t any ETA on when this issue will be resolved however.
The standard RMA would be the way to go here, otherwise, I would recommend keeping in touch with support or reaching out again with your case number or return reference number.
I hope this information helps.
This information helps nothing….
How hard can it be to fix your website??
Standard RMA is not an option as i dont have a box suitable, nor do I want to have take the risk of sonos saying the product was not adequately packed…..
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