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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4655 Topics
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Yaniv.FeldmanContributor I
asked in Google Assistant and Sonos
Sony tv control via Beam using Google Home

Hi CommunityI am using Beam which is connected vie ARC to my Sony Bravia VH21 (Google TV OS) and Google Home for my smart-home (both Sonos and the TV connected to Google Home).In the Google Home app, I can see two devices for Beam:Sonos Beam - works well.  Sonos Beam TV Control - it constantly appears as offline. In the past, it used to be in online status, which I could use to switch-on the TV (via ARC). I have been trying to fix this and search for articles about the problem but can’t find anything. Can anyone share advise on how use Beam and ARC connection in order to switch on the TV?Many thanks

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1 day ago
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mack6866Avid Contributor I
asked in Amazon Alexa and Sonos
“alexa already added” error

Yesterday I made these stupid idea to remove alexa from all of my devices and de- register them and remove them from my Amazon account. I did this because I was struggling getting alexa “dot” devices to work alongside the system like they used to. I figured I would try to troubleshoot it myself and get myself in a hole.Now I am trying to re-add all of my speakers, and only the Sonos beam and one of my Sonos‘s “one” speakers re-added alexa to them. The rest, including “move”, “arc”, other play “one”s will not add alexa.I enter into the Sonos app and click on “arc” for example, and it will be non-clickable and will say “alexa already added“. Alexa is not working on this device and it does not voice prompt. I know other users have had the same problem, but I have not seen a solution. Anyone have a solution to this? i’ll call Sonos later, but I’m not going to be home for a while so I can’t mess with the system. 

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2 days ago
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GijomContributor I
asked in Amazon Alexa and Sonos
connexion Alexa

Bonjour, Le système n'arrive pas à se connecter à mon compte Amazon via l'application Sonos pour paramétrer Alexa.Merci Moderator Edit: Google Translate- Good morning, The system cannot connect to my Amazon account via the Sonos app to set up Alexa.Thanks

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Jamie A
3 days ago
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mares71Contributor I
asked in Amazon Alexa and Sonos
Changed Amazon password and now Alexa not working on Beam

Had to change my Amazon password a couple of days ago and now there is no Alexa. microphone is off on my Beams and unable to be turned back on either manually or via the app have uninstalled and reinstalled both the Sonos and Alexa apps have made sure both Beams are online.  They both still work (ie can play music through them via phone) but Alexa tells me they are offline Have disabled and enabled the sonos skill on Alexa app multiple times have updated the Alexa app have tried deregistering one of the Beams (but can’t work out how to re-register it as Alexa can’t find it) can’t delete Alexa as a voice assistant as it is not an option - i can see it is listed as ‘already added’ but am unable to delete it.  No option to add any other voice assistants (some have suggested Google) as not given as an option.  Only has Sonos Voice Control and AlexaThis has taken up an unforgiveable amount of time. Judging by the forums there are a lot of issues around this.  Anyone have any other suggestio

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4 days ago
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rlholman50Contributor I
asked in Amazon Alexa and Sonos
Connectivity Issues With Play 1 and Alexa

I am able to connect my Play 1 to my home wi-fi using the Sonos app. I begin with using the S1 app and it leads me to using S2. When I attempt to find the device (Play 1) using the Alexa app, my unit cannot be found. I’ve ensured that I’m on the same network and have tried multiple times. The Alexa app asks during the process if I can control my device using the app and I always answer yes and continue. Please help. 

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4 days ago
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phil81273Contributor I
asked in Smart home integrations
Sonos http API - empty res

Hi,I am using the local API via a module in the home automation system Symcon (in my understanding not relevant for the question) and experience an unexpected behaviour for Amazon Music playlist Sonos favorites.Adding the Sonos favorites for Amazon Music and e.g. Spotify playlists in the Sonos app in the same way leads to different results when browsing the ContentDirectoryService for Sonos favorites(FV:2).For Spotify playlist the “res” element is delivered so that the playlist can be played via the API.For Amazon Music playlists the “res” element is returned empty, therefore no possibility to initiate the playback.Additional difference is that the Amazon Music playlists are listed with r:type “shortcut”, while the Spotify playlists are listed as r:type “instantPlay”.Via the Sonos App both type of playlists look and behave in the same way.Does someone have an idea what could be the reason for the different behaviour and what I can do to get the Amazon Music playlists working?Thanks ver

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4 days ago
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GriersonContributor I
asked in Amazon Alexa and Sonos
Sonos one

My Sonos One has Alexa voice control. If I ask for let’s say, “Play radio 5 live” I get a response in a few words that it will happen but nothing further. Does that make sense? I must be missing something but what? Any ideas? Thanks, John (aka Grierson)

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Corry P
4 days ago
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aud1oph1leContributor I
asked in Google Assistant and Sonos
Sonos systems can no longer play news through Google Assistant?

I have a Sonos One and Sonos Arc, both with Google Assistant set up on themPrior to about a few months ago, I could ask Google on either Sonos system “What’s in the news?” and it would play my chosen news source (WSJ)Now, when I ask Google on either Sonos Device, it says “Sure now playing the news!” as expected, but immediately jumps to “That’s all for now” without playing the news audio in between.This implies the command is being received and parsed, but something is wrong with receiving the audio stream for the news itself.Why this is a Sonos problem and not a Google Problem:I also have a Google Nest Audio on the same network, that when I ask it the above, will properly play the news.This confirms its not a home network issue, and not a Google issue, as the Google Assistant on this device as well as my iPhone can properly perform this task.How do I fix this problem?

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106rallye
5 days ago
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User964849Contributor I
asked in Amazon Alexa and Sonos
Alexa and 2 x Sonos One Setup

Goal: To be able to control both my Sonos Play:1 devices from the Sonos app and Alexa.Sonos SystemsFrom xml/device_description.xmlSonos Play:1 (Gen1?) “Garden” Sonos Play:1 (Gen2?) “Kitchen” <modelName>Sonos Play:1</modelName> <modelURL>http://www.sonos.com/products/zoneplayers/S1</modelURL> <softwareVersion>80.1-56190</softwareVersion> <swGen>2</swGen> <hardwareVersion>1.8.3.7-2.0</hardwareVersion> <minCompatibleVersion>79.0-00000</minCompatibleVersion> <legacyCompatibleVersion>58.0-00000</legacyCompatibleVersion> <apiVersion>1.41.4</apiVersion> <minApiVersion>1.1.0</minApiVersion> <displayVersion>16.3.3</displayVersion> <nsVersion>37</nsVersion> <roomName>Garden</roomName> <displayName>Play:1</displayName> <zoneType>9</zoneType> <modelName>Sonos Play:1</modelName> <

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Corry P
5 days ago
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Ale1911Contributor I
asked in Google Assistant and Sonos
spotify and google assistant

I use Google assistant to launch spotify contents on Sonos One.Assistant voice correctly repetes what I asked to play on Sonos, but nothing happens.The problem has appeared randomly. I try to reset everything but still not working 

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8 days ago
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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8 days ago
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Eds89Trending Lyricist I
asked in Google Assistant and Sonos
Two identical systems found when linking to Google home. Only two of four devices added when selectingg either

I have been having issues controlling my Sonos system via Google assistant. I decided to unlink and readd Sonos to Google home.When doing so, I am presented with two identical systems, with no way to disringuish one from the other.I only have 4 speakers all under one system, so don't understand why two show. Oddly, if I select one it only adds two devices. If I unlink and try with the other, it only adds the other two devices. Anyone have ideas on what the hell is happening here? ThanksEds

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9 days ago
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twachter1966Contributor I
asked in Google Assistant and Sonos
google assistant chime

How do I get the chime active on my Move when using google assistant, once I wake it up saying ‘ hey google’ thanks 

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9 days ago
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repress-capita-narcosesContributor I
posted in Google Assistant and Sonos
Google telling me Spotify Premium isn't available

I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then: Sorry, it looks like Spotify Premium isn’t currently available. Please try again later. This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.I’ve tried:factory reset speaker unlink and re-link Spotify from Sonos unlink the Sonos speaker from Google and re-link it remove Google and Sonos permissions from Spotify in the web UI and relinking everything doing all of the above but with an Android device instead of iOS checking to make sure there’s only one Google Home ch

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10 days ago
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Aw09Contributor I
posted in Amazon Alexa and Sonos
amazon alexa for voice control on Android

Just tried uninstalling Amazon shopping app and then Amazon voice control works.

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UKMedia
10 days ago
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Datz53Contributor I
asked in Amazon Alexa and Sonos
Alexa won’t stop playing on stop voice command

When playing BBC stations via Alexa on my Era 100 it now doesn’t respond to the stop voice command only via the top button. It also sometimes won’t start a radio station at all via an Alexa voice command. This has started over the last week. Other than the bellowing voice confirmations it worked fine before. 

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11 days ago
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WhattodoContributor I
asked in Amazon Alexa and Sonos
alexa

Alexa is not available in my country in sonos what to do? It used to work now no response

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11 days ago
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tadTrending Lyricist I
posted in Amazon Alexa and Sonos
Have to ask (Alexa) twice to play Spotify Music (S1)

As described extensively in this thread, multiple users have reported the consistent need to ask Alexa (or Google Assistant) twice to play music on Sonos from Spotify.  This appears to be related to an erroneous stream limit error from Spotify that is not being handled correctly by Sonos.   A fix was apparently released for S2 systems in 2021 that resolved the issue for S2 systems, but the issue remains unresolved S1 systems.  I suspect most S1 users have either given up on Spotify, Sonos, or both at this point.As described in the above-linked thread, this problem can be replicated as follows (including on my own system):When issuing a voice command to Sonos in any room I have the following situation:If SONOS is playing or has recently played via voice command: No problem; music will play properly. If SONOS is playing or has recently played from Spotify Connect: No problem. If SONOS is playing or has recently played from its native app: I will have to ask twice. The first time it will

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12 days ago
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Jethro714Contributor I
posted in Amazon Alexa and Sonos
NEW APP PROBLEMS***Cannot add alexa as a voice assistant

I’ve removed every speaker and added back. Wiped cache and data from my phone, uninstalled and reinstalled both apps. Removed all sonos devices from my Amazon account on my desktop. What am I missing. When I try to add a voice assistant in the sonos app, after adding the skill back into alexa, the dial just spins. It will not link to my amazon account.What have I not thought of?

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13 days ago
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User849440Avid Contributor I
posted in Amazon Alexa and Sonos
Alexa Cant play music

My Sonos beam works though the app and always used to work with Alexa but since the last update, Alexa cant play music. Alexa answers my questions perfectly well and finds music on Amazon but then is totally silent. I say “Alexa play Virgin Radio” and Alexa responds saying “playing Virgin Radio from News Broadcasting” and then its toy=tally silent! Same with any radio station or Amazon Music.Any ideas, anyone?

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MoPac
14 days ago
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KWHContributor I
asked in Amazon Alexa and Sonos
When I ask Alexa to play music or tell me the news, she says here's the news or here's …but nothing comes out

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence  *Moderator Note: Removed diagnostic number in title of thread*

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Airgetlam
15 days ago
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brockster-UKTrending Lyricist I
posted in Amazon Alexa and Sonos
Alexa not able to play music

Anyone else having Alexa issues after the firmware update to 16.3.3 (build 80156190)? I can’t get Alexa to stream music from any of my voice controlled speakers. I am having to use the app to start the music.

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15 days ago
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JLE2024Contributor I
posted in Amazon Alexa and Sonos
Error al configurar Alexa

No me deja configurar Alexa. El soporte técnico de Sonos no sabe derme una solución. Adjunto captura. 

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Ken_Griffiths
16 days ago
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DoedleContributor I
asked in Amazon Alexa and Sonos
How to change wake up word (from WAlexa“) on either Sonos One or Sonos Arc?

We have two devices in adjacent rooms…… and Need to change the wake-up Word on one of them. Found several older threads stating that this wasn‘t possible.Is this still the case today? 

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16 days ago
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TicTContributor I
asked in Amazon Alexa and Sonos
cant get roam 2 to setup with alexa

I have setup my roam 2 and have been unable to get it to link to the alexa account. I have tried ensuring address is up to date and correct. Remove both programs and re-add with no luck. It just spins like it it trying to add. Also have disabled skill and re-add.Note Sonos voice will setup just fine, but want to use the system I already have throughout the house.I let it sit for even 15 minutes with no change. Any help is greatful. 

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18 days ago
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