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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4710 Topics
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zinho80Contributor I
asked in Amazon Alexa and Sonos
Sonos Move 2 wont' connect to Echo Spot

Hello, I am trying to add my Sonos Move 2 to the Echo Spot I just bought. I added the Sonos skill to the Alexa app and linked the accounts, I can control my Sonos Move 2 via the app and both systems are connected to the same Wi-Fi. The systems are also in the same room. However Alexa cannot find the speaker. I have tried multiple times but it simply cannot add the device for some reason. Can anybody help here? I am not sure what I am doing wrong. Is there anything I need to do on the device or the app?

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MoPac
2 hours ago
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kjs-ukeContributor I
asked in Sonos Voice Control
Sonos Voice Control voice response way too loud .... How to change response volume level ?

Turned on Sonos Voice Control and it works great.  Problem is that the volume of the Voice Control reponse is much to loud.  No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice.  Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response.  If I set the music level louder though the voice control level seems to then match the music level volume.  Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t

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8 hours ago
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SchweizerhörerContributor I
asked in Sonos Voice Control
Volume of voice command confirmations is much too high

How can I reduce the volume of the confirmation messages from SONOS when using voice command or switch off these confirmations completely? This is completely unacceptable or unusable as it is now.

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8 hours ago
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ProXyContributor I
asked in Amazon Alexa and Sonos
Sonos Play1 cannot be found in Alexa app

Hello,after moving to a new location I wanted to setup my Play 1s again. I was able to add them as a new system and everything works fine in the sonos app. Then I reenabled my sonos skill in the Alexa app, but then no devices are found. I did everything to make it work: reset speakers, rebooted devices, restarted app, relinked Alexa and Sonos. But those devices just cannot be found… Are there any advices?

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14 hours ago
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andrewdinkelmeyerContributor I
posted in Amazon Alexa and Sonos
Voice Assistant on Surround speakers

Hello All, Just a quick question here. I just set up my new ERA 300s as rears for my ARC and sub. I currently have Alexa enabled on my ARC. if I enable Alexa on my Eras as well will that negate the functionality on the ARC or will Alexas response be played through both the arc and the eras. thanks in advance for the help 

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106rallye
15 hours ago
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silversmithContributor I
asked in Amazon Alexa and Sonos
Sonos Move resets itself too loud

I ask Alexa on the Move to: “Set volume to level 4” - and when I test it, indeed it is OK.  But the next time I “Alexa” the volume is again way too load like before.  How can I get the Move to hold the volume to which it is set by Alexa??  Thank you.  Peter

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MoPac
16 hours ago
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Baked0524Contributor I
asked in Amazon Alexa and Sonos
Can't add Alexa as voice assistant to ERA 100

I’m trying to add Alexa as a voice assistant to my ERA 100 but when it tries to sign me into Amazon it just buffers.  I’ve tried various suggestions like disabling the SONOs skill in the Alexa app, uninstalling the Amazon shopping app but nothing is working.   

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UKMedia
17 hours ago
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iBoyleyTrending Lyricist I
posted in Amazon Alexa and Sonos
Bug when starting music from Alexa with grouped speakers

I have an Echo Show 8 in my kitchen, set to play music through two Sonos speakers in the same Alexa room/group ("Kitchen"). In the Sonos app, I have a Playbar and Move 2 grouped together as "Kitchen." When I ask Alexa to play music, it starts playing and shows both speakers grouped in the Sonos app and playing music, but audio only comes from the Playbar, not the Move?Note: Alexa is not enabled on the Move 2, as I rely on the Echo Show for features like displaying video from my Ring cameras, useful when the doorbell rings etc. The Playbar obviously doesn’t inherently support Alexa due to its age.Moderator Note: Modified in accordance with the Community Code of Conduct.

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Sotiris C.
18 hours ago
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hi-toneTrending Lyricist I
asked in Google Assistant and Sonos
login.ws.sonos.com - down ?

Hi,I am trying to login to sonos via Google Home or Google Assistant.Both are launching a new “browser like” window trying to access login.ws.sonos.com - however no access is gained to that site.Others experiencing same issue ?  

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21 hours ago
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HtepAvid Contributor I
asked in Sonos Voice Control
enable / disable surround with hey sonos

Hello,My rear one sl are in the living room and I would like to know if there is a Sonos voice command that could set on / off surround? So that we could have a nice diner while kids look at the tv :)thanks

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Corry P
1 day ago
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payapayaContributor I
asked in Amazon Alexa and Sonos
alexa voice assistant is too energetic.

Since yesterday!?, the alexa voice assistant on the sonos device is louder.Even with the sonos volume set to 1, alexa announces loudly.The music volume can be changed as before from the app or alexa.This has occurred on several of my sonos devices and not on the amazon device.Also, this event is not cured by unlinking or signing out/in between sonos and amazon.Is there a solution?Am I the only one experiencing this?

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1 day ago
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UptixContributor I
asked in Sonos Voice Control
Sonos Voice Control Semantics

I am having great difficulty getting Sonos Voice Control to recognize the name of a couple of radio stations. (using SVC on ARC, Roam, and Roam2).When I ask it to ‘Play Radio RNZ Concert’ (which is available on Sonos Radio, and I have it as a favourite) it either says ‘I can’t find that content’ or ‘you need to subscribe to service that has that’ or plays some random R&B…(This happens even when I pronounce the ‘z’ as ‘zee’ as opposed to its proper pronunciation ‘zed’)!I have tried renaming the station in my favourites to simply ‘Concert’ but still no joy.So two questions -Any idea why SVC won’t recognise the name RNZ Concert (or RNZ National for that matter), and how to overcome this? If I rename a station in favourites, do I use the station’s ‘real’ name, or my given nickname when requesting it through SVC? PS if I manually select the station, and ask what station is playing it says ‘AR EN ZEE Concert’ - so it appears to know the name)…With thnaks,Uptix

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1 day ago
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MofofunkContributor I
asked in Google Assistant and Sonos
How to stop sonos using Tunein via Google Assistant

How to stop sonos using Tunein via Google Assistant? Moderator Edit: Adjusted thread context and title.

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Jamie A
2 days ago
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MikeamorgosContributor I
asked in Amazon Alexa and Sonos
Unable to connect to Alexa from Era 300

Hello everyone, I bought the Sonos Era 300, I follow all the instructions regarding the connection with Alexa but I cannot use it. I have a message that the Device is offline. Some settings may not be available.I tested everything with no results. Multiple reconfigurations, re-enables of skills, changing location (the current is Greece) .Do you have any suggestions?

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UKMedia
2 days ago
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Burkey2kContributor I
asked in Google Assistant and Sonos
Google Assistant volume no longer linked to system volume

Hi, recently the Google assistant volume on my Sonos One has become unlinked to the volume control of the speaker and is now currently too loud. I know for certain this is a new issue as this is my bedroom Speaker and it all of a sudden is deafening, and the volume of the voice does not change whether the speaker volume is 1 or 100. Can you please advise? 

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F
3 days ago
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Bernd HillemannContributor I
posted in Amazon Alexa and Sonos
Lautstärke

Wie kann ich die Ansagelautstärke meiner Sonos one regeln?  Moderator edit:Google Translate-How can I adjust the announcement volume of my Sonos one?

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4 days ago
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Hick 944Contributor I
asked in Amazon Alexa and Sonos
Sonos One and Alexa

Sonos One can play music from my phone, can command Alexa to provide weather etc, but when I ask ask Alexa to play radio station (eg. Radio 4), it replies “playing radio 4 (or Times radio or whatever) but then there is just silence. I have just changed my router but presumambly that is ot the problem as Alexa reponds, but it just doesn’t play the radio stations.Any help would be appreciated.

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4 days ago
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ClaudContributor I
asked in Amazon Alexa and Sonos
Very low volume on sonos when alexa is asked to change volume

Sometimes when I say “Alexa, volume up” or “Alexa, volume down”, the volume on all 10 Sonos devices goes VERY low for 10 seconds before it going to the raised or lowered volume. This is irritating because if playing a podcast, I miss 10 seconds of the podcast. This doesn’t always occur, but probably half the time. This behavior recently started occurring. I can understand if a Sonos device that has a microphone might lower the volume when someone is speaking to it, but this happens to all Sonos device even those without a microphone.

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C
5 days ago
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MrssomersetContributor I
posted in Google Assistant and Sonos
why can we still only Use a single voice assistant??

Voice control and smart home > Google Assistant and Sonos > Enable both Alexa and Google Assistant I found another thread, locked 4 years ago, asking the exact same thing, no answer them either. Back then someone mentioned that Google and Alexa with others had a partnership now to allow smooth seamless integration across multiple devices and should be with Sonos soon.. That was 4 years ago. I have many smart home devices, all of which are linked to both my Alexa and Google voice assistants at the same time, and yet, my Sonos speakers are still incapable. I had to reinstall my Sonos app today in a troubleshooting effort with Sonos support because the most recent update ( it's November 2024 as I write) has failed to include the lock screen controls as well as failing to include the notification ( drop down) controls so you can only control the devices through the app if you have the app fully open and taking up your whole screen. As I was checking the settings in the re-installed a

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jgatie
8 days ago
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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Ken_Griffiths
9 days ago
Sparkles
SparklesContributor I
asked in Amazon Alexa and Sonos
trying to get sonos 1 to play apple music and or radio

My husband ran off and left me with a Sonos system . Unfortunately he appears to have bought lots and installed them all over the place so I’ve got a system that refers to his other partners houses. I’m struggling to get even Alexa to work as I also got the Sonos voice thing to work. I think I’ve worked out which bits are for here and other places but how do I get voice control to work do I just use one ?Also nothing is coming up about connecting to media so whilst I can get things to play  from the app I can no longer get Alexa to work . Do I need to get an Alexa premium account as well as Apple to play music?Thankyou for any advice . 

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Corry P
11 days ago
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RealSnowDogContributor I
asked in Google Assistant and Sonos
Google Assistant > Sonos > Pandora station play broken

I’ve used Google Assistant to control Pandora (default service) playback on Sonos amps for years with no real issues.   So when I asked google assistant to “Play Led Zeppelin Radio”, Sonos played a Pandora classic rock radio station based on the music of Led Zeppelin.   All was good in the world 😀However, in the last few weeks this capability is broken.    Now when I tell google “Play Led Zeppelin Radio” what I get is a queue filled with some songs by Led Zeppelin and other random unrelated songs with the words “Led Zeppelin” in the song title from every genre possible.  See the attached image.  The command works properly when the google device is not connected to a sonos speaker.EDIT - More Info:    I have the same issue on Sonos Arc (built-in google assistant).  The problem goes away if I change the default music speaker of the google mini to itself (i.e. disconnect the mini from Sonos).  But the problem returns when I make a sonos speaker the default player for the google mini. Wha

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R
12 days ago
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JCeladaContributor I
asked in Amazon Alexa and Sonos
services don’t work

From one week, I ask Alexa for radio (TuneIn) and music (Apple Music), Alexa answers OK, but these servicies don’t work  

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J
12 days ago
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S SangarContributor I
posted in Amazon Alexa and Sonos
Adding Amazon Assist to Arc Ultra

Hi Guys ..Received my Arc Ultra...Was struggling to connect my Amazon Assit to it ..Solution was remove Amazon Shopping App from phone...Then follow instructions ...Connected straight away ...Hope it helps 

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Gabriel Z
14 days ago
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OdlanContributor I
asked in Sonos Voice Control
Sonos Voice control

It's been weeks and I cannot successfully connect my Era100 to Sonos Voice Control.  Note that when I tried setting up the Sonos Voice control , Sonos app is always updated.  Please advice.Thank you

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O
16 days ago
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