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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4809 Topics
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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9 days ago
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kjs-ukeContributor I
asked in Sonos Voice Control
Sonos Voice Control voice response way too loud .... How to change response volume level ?

Turned on Sonos Voice Control and it works great.  Problem is that the volume of the Voice Control reponse is much to loud.  No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice.  Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response.  If I set the music level louder though the voice control level seems to then match the music level volume.  Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t

484156
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20 days ago
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perrymasterflexContributor I
asked in Google Assistant and Sonos
Move 2 loses Google Assistant

I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry

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melvimbe
1 year ago
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taust011Contributor I
asked in Smart home integrations
Sonos room name changes

I am using the sonos app on an Iphone with out the Apple Home application and the room names change randomly to different names. Any suggestoins?

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Airgetlam
1 year ago
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FrankOwenEnthusiast I
asked in Google Assistant and Sonos
Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS.    Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos;  IOS will get there error message ‘There may be a problem’.   Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect.   All Sonos devices and controller are up to date.   Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is curr

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1 hour ago
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AkhilstyleContributor I
asked in Amazon Alexa and Sonos
Alexa cant find Sonos Amps

Hi,I have 2 sonos amps which are connected via ethernet to my router. They work fine. I downloaded the Alexa skill but it cant find Amp 1 or Amp 2.It does however find Amp 1 TV and amp 2 TV - not sure exactly what they are? I have disabled wifi on the amps as they are connected to my router via ethernet. Any ideas?ThanksAkhil

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9 hours ago
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JetaceAvid Contributor I
asked in Amazon Alexa and Sonos
alexa routine music wont stop

I have a Sonos one and a routine that plays music for 2 hours. At the end of 2 hours it just keeps playing. I have tried stop audio in  device settings but that does not work

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13 hours ago
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FvspeteContributor I
asked in Amazon Alexa and Sonos
Alexa voice control keeps disconnecting

Alexa voice control disconnects from Sonos 1 and Beam on an almost daily basis. I have tried reconnecting from the app, resetting each speaker, changing names on Alexa app, but it still keeps happening. I have read there is a bug. Is there an update to stop this happening? Could it be that I have 4g internet connection which might not have constant IP address? 

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Ken_Griffiths
1 day ago
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Mayman1984Contributor I
asked in Amazon Alexa and Sonos
unable to link Arc with alexa

Anyone else having problems getting Alexa to connect to Sonos arc. Seems to be a recent issue, Sonos app when going to add voice assistants just goes to a help page. Alexa app says arc is offline when it’s not. Can’t work out how to re authorise account as I have done previously 

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AjTrek1
2 days ago
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SMo76Contributor I
asked in Google Assistant and Sonos
Google Voice Control on the ARC Ultra

How do I enable Google Voice Control on the ARC Ultra? If it's a regional issue, how can I change the region settings to make it work?

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Mr. T
4 days ago
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LauraMarieContributor I
asked in Smart home integrations
Sonos and HomeKit

Is there a simple, straightforward guide to adding Sonos to the HomeKit to automate playing music when you walk in the door? I’ve looked at the other topics and can’t find what I’m looking for. Each issue seems to be different. I have been using Alexa simply because I used to have an echo in each room when they first came out, before Sonos voice control. BF has convinced me to switch to HomeKit since we are apple for everything else.We set up an automation for coming home and Hue lights worked perfectly, but the Sonos have not been reliably turning on. I did get some music in the living room one day, but can’t get any others to do anything. Is there something in the Sonos app I need to update first? I see the speakers in HomeKit. I saw something about a Homebridge when I did a search online, but didn’t see anyone mention that here. 

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Sotiris C.
4 days ago
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Lightingman2003Avid Contributor I
asked in Amazon Alexa and Sonos
Alexa no longer streaming from BBC Sounds/Global Player

This seems to be a recurring issue - Alexa refuses to stream music from any Music source (Global Player/BBC Sounds/Apple Music). When prompted, Alexa tries to play from either Global Player (Heart or RadioX), and BBC Sounds (Radio 1 etc). It often plays an intro, or says its playing from the above services, but then goes silent. This is on all of my Sonos devices that have Alexa, not just one device. Additionally, here are the steps taken so far:Remove & Reinstall BBC Sounds Skill from Alexa App Remove & Reinstall Global Player Skill from Alexa App Remove & Reinstall Apple Music Skill from Alexa App Re-sign into both BBC Sounds & Global Player using the newly installed Skills in the Alexa App. Remove and re-link accounts in the above from the Music Sources section of Sonos. Ensure all Sonos devices are up to date.  Reboot respective Sonos Device Asking Alexa on my weather responds with the correct weather for my location, so its not having issues getting to the Internet

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Corry P
4 days ago
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P.JanssenTrending Lyricist I
asked in Google Assistant and Sonos
Volume level not set properly via Google Assistant

For some months now I’m experiencing an issue when asking Google Assistant to set the volume of our speakers/rooms to a desired volume. This does not work properly when asking to set the volume to either level 3, 5 or 10. The other volume levels seem to work okay though, as per below list:“Hey Google volume 0” : room volume is correctly set to 0% “Hey Google volume 1” : room volume is correctly set to 10% “Hey Google volume 2” : room volume is correctly set to 20% “Hey Google volume 3” : room volume is incorrectly set to 3% (instead of 30%) “Hey Google volume 4” : room volume is correctly set to 40% “Hey Google volume 5” : room volume is incorrectly set to 5% (instead of 50%) “Hey Google volume 6” : room volume is correctly set to 60% “Hey Google volume 7” : room volume is correctly set to 70% “Hey Google volume 8” : room volume is correctly set to 80% “Hey Google volume 9” : room volume is correctly set to 90% “Hey Google volume 10” : room volume is incorrectly set to 10% (instead of

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5 days ago
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jswrightsonContributor I
posted in Google Assistant and Sonos
Sonos Move and Roam and broadcasting

Hi all, I have a google assistant set up on my system and it looks like I can broadcast from my Move and Roam but I can’t here the broadcasts from them. I’ve tried setting up the ‘default music speaker’ under the sonos app which then loads up the google assistant app.  But it doesn’t work.Is there something I’ve missed?

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106rallye
5 days ago
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Era100UserContributor I
asked in Sonos Voice Control
Turn on Voice Assistant

Hello folks,I got an Era 300 from Amazon UK and an Era 100 from Amazon EU. Both shows “Voice Assistant Off” in my system. My Sonos account was registered to UK. How can I turn on the voice control feature?Many thanks!

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5 days ago
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PPE44Avid Contributor II
posted in Smart home integrations
Unresponsive in Homekit

Hello,A few days ago, I noticed that my Sonos speakers were "unresponsive" in the Home app when I was away from home.After trying several things (rebooting, removing and re-adding the speaker in HomeKit) without success, I reset all the speakers to factory settings. It took some time, but it worked.But this morning, I updated my iPhone and iPad to iOS 18.2.1, and the problem came back! My Sonos speakers are once again unresponsive in the Home app. Please note that I am not at home, so I can't check if it works when I'm on the same network. In any case, do you know a way to fix the issue without resetting the speakers again?Thanks for help.

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Ken_Griffiths
5 days ago
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Chris 1878Contributor I
posted in Amazon Alexa and Sonos
Alexa set up

I can't link my Sonos to alexa 

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UKMedia
5 days ago
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Donegal daisyContributor I
posted in Amazon Alexa and Sonos
lack of help - Amazon Alexa

Alexa wont connect to .amazon on sonos..wasted the day ininstalling and reinstalling apps and sonoscleft me high and dry saying the fault lay with amazon.. still doesnt work.. come on Sonos sort this

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5 days ago
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Jfk62Contributor I
posted in Sonos Voice Control
le controle vocal ne marche plus pour le service radio france

Le service Radio France est enregistré et les stations fonctionnent mais le contrôle vocal ne fonctionne pas depuis quelques jours.  Le message demandé d’enregistrer le service Radio France (déjà fait) puis passe sur du bruit blanc….  une mention similaire d’un autre utilisateur. Moderator edit:Google Translate- The Radio France service is registered and the stations are working but the voice control has not been working for a few days. The message asks to register the Radio France service (already done) then goes to white noise….a similar mention from another user.

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6 days ago
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Pifrac
asked in Sonos Voice Control
Impossible to launch a specitic Radio France channel using SVC

Hello,I installed a new Sonos beam today but I found a very narrow bug.After installed the Sonos voice control on the Beam 2, and the Radio France service, I find it impossible to launch the “France Bleu Pays de Savoie” live service using Sonos voice control (SVC). Other channels work (France inter, Franceinfo...) and even the other local France Bleu channels work (FB Armorique, FB Alsace...). Just the only particular FB channel I need, FB Pays de Savoie, doesn’t work.SVC acknowledge the command, says “okay” or something but then I have the error chime and a message that this content cannot be found.On a side note, FB Pays de Savoie can be launched via the mobile app normally. But it refuses to be added to Sonos favorites.

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6 days ago
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NicholasR3Contributor I
posted in Google Assistant and Sonos
Google Assistant making Arc volume go to 100 despite what I tell it

As the caption reads, I have an issue with the Google assistant making the volume go to the max setting despite what I tell it. For example: if I say “Hey Google set the volume to 9%” the volume will be set to 100 and then I have to scramble for a remote so I can lower the volume quickly.  Despite the volume level I set the Sonos to via the Google Assistant, it’ll always set it to 100%. I’ve removed and re-added the Google Assistant and that fix only works for 1-2 days. It’s really irritating that this is going on and it’s incredibly inconvenient as well. Makes me want to throw away the entire Sonos setup I have and go with a comparable setup from Bose.  Sonos….get it together already.

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Corry P
7 days ago
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Gage18Fi16Contributor I
asked in Smart home integrations
Home

Is SONOS compatible with Apple Smart Home 

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Sotiris C.
7 days ago
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Geronimo206Contributor I
posted in Smart home integrations
Sonos Ace Connection Status in API?

Hi,I’ve noticed that the Sonos app can show when my Sonos Ace headphones are connected to my Beam soundbar. However, this connection status doesn’t seem to be exposed in the Sonos API, which would make it usable in Home Assistant or other integrations.If the app can already report features like night mode, speech enhancement, and surround state, I don’t see why the API couldn’t treat the Ace connection as a sensor. Similar to how battery devices report their battery status, the Beam could report “Ace connected” or “Ace disconnected.”This would be useful for automations, such as adjusting playback zones or sending notifications based on the headphones' status. Are there any plans to expose this data in the API, or has this feature already been considered?Thanks.

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controlav
8 days ago
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Master ClassContributor I
posted in Amazon Alexa and Sonos
Voice Control

Hello Sonos CommunityI contacted Sonos again this morning to see whether the problem with voice control is now working. It is not.My issue is that I have an LTE Router via 3 Network.  My SONOS 1 (GEN 2) worked perfectly with Alexa for 2 years until the new Sonos software was launched last year.I tried everything with SONOS support back in the summer, even managing to get to 2nd level but all to no avail.Can anyone in the community shed any light on this problem please.  We used voice control all the time, it’s a pain to have to use your phone.  SONOS are supposed to working on a solution but 78 months on, no news.I wouldn’t mind using Sonos Voice Control - anything, but i believe it’s the same issue.I would love to hear any views or maybe even a workaround!Thanks :-)

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9 days ago
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ozedixContributor I
posted in Google Assistant and Sonos
impossible d'ajouter l'assistant google à ma sonos roam

J’ajoute une Roam neuve sur mon système existant, elle est bien reconnue.Lors de l’installation de l’assistant google, après m’avoir demandé d’ouvrir l’application Google Assistant, j’arrive sur un écran d’attente avec une roue qui tourne et qui me dit que ça va prendre quelques minutes, me propose de réessayer ou d’annuler.Ca n’aboutit jamais, par contre parfois, en revenant sur l’écran de gestion la Roam, l’assistant Google apparait comme installé. Et là je peux appuyer sur le micro et la led s’allume, mais il ne fonctionne pas.Et au bout de quelques minutes, ou si je l’arrête et que je la rallume, il est à nouveau non installé. Des solutions ? Moderator edit:Google Translate- I add a new Roam to my existing system, it is recognized.When installing the Google Assistant, after asking me to open the Google Assistant application, I arrive at a waiting screen with a spinning wheel that tells me that it will take a few minutes, offers me to try again or cancel.It never works, however some

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10 days ago
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