Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

kjs-ukeContributor I

asked in Sonos Voice Control

Sonos Voice Control voice response way too loud .... How to change response volume level ?

Turned on Sonos Voice Control and it works great. Problem is that the volume of the Voice Control reponse is much to loud. No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice. Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response. If I set the music level louder though the voice control level seems to then match the music level volume. Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t

Stéphane LencludCollaborator II

asked in Amazon Alexa and Sonos

Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

perrymasterflexContributor I

asked in Google Assistant and Sonos

Move 2 loses Google Assistant

I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry

taust011Contributor I

asked in Smart home integrations

Sonos room name changes

I am using the sonos app on an Iphone with out the Apple Home application and the room names change randomly to different names. Any suggestoins?

sedrickgatesContributor I

asked in Google Assistant and Sonos

google Assistant just stopped working

Since Yesterday I have lost Partielly then completely all connections to Google assistant.It stated from 1 of my Sonos One, then it extended to a Roam.... I restarted my router and all devices but no joy.It king of worked with e Roam for a minute then went south again after I reconnected a One...Removed all links to Google assistant in Sonos and Google Home.BTW, Google Home only sees a few Sonos devices, not all of them.... Odd.I have then tried to add the service back but it just never manage to do it First attempt after phone reboot takes me to home assistant config and it ends-up not finding any device.If I try again, the Google assistant never shows again, there seems to have a hidden window of it but nothing I do can make it show. I tried this on 2 different android phones, same results. I am now stuck with no assistant at all. Alexa won't activate and So is assistant just did not want to finalize the setup either..… Seriously WTF is goi g onnat SONOS. The giant connected speaker

Phile12Contributor I

asked in Google Assistant and Sonos

Sonos Beam Gen 2 and Google Assistant

I have just purchased a Sonos Beam Gen 2. I do enjoy the sound but cannot connect to Google Assistan.I notice over the last week or so, others have a similar problem. I have tried using the ‘bot’ and email with no help at all.I am a newbee and was wondering if anyone knows what’s going on? Is there a solution? or are we waiting for a fix from Sonos?Any help would be very much appreciated. Thank

payapayaTrending Lyricist I

asked in Amazon Alexa and Sonos

alexa voice assistant is too energetic.

Since yesterday!?, the alexa voice assistant on the sonos device is louder.Even with the sonos volume set to 1, alexa announces loudly.The music volume can be changed as before from the app or alexa.This has occurred on several of my sonos devices and not on the amazon device.Also, this event is not cured by unlinking or signing out/in between sonos and amazon.Is there a solution?Am I the only one experiencing this?

BaudelaireContributor I

asked in Sonos Voice Control

voice contrôle impossible installation

Bonjour,Impossible d'installer voici contrôle ou Alexa.Depuis mon tél, sur sonos, je lance l'installation, mais un message d'erreur apparait en fin de chargement. Merci de votre aide.Sonos Era 100 Loïc

arttravelContributor I

asked in Amazon Alexa and Sonos

Multiple spotify accounts in Alexa on Sonos

On my echo speaker, I have alexa enabled with two accounts, each with it’s own spotify. I can use voice commands to play from the appropraite person’s spotify - for example, “play artist on xxx’s spotify”. I can also ask it to switch accounts. I have my alexa voice controller activate on my Sonos One. However it won’t switch accounts, nor will it play from any spotify other than the one assocaited with the alexa account which was used for the voice controller. Is there a way to replicae the funcionality of my echo speaker on my Sonos One?

MarkInCumbriaContributor I

posted in Google Assistant and Sonos

Sonos One (Gen2) & Google Assistant not working - Dec 2024

Problems here too with Sonos and Google Assistant. I have 2 x pairs of One (Gen2) and an ARC with 2 x One (Gen2) surround.All OK until yesterday when Google Assistant stopped working on both pairs of One - remains silent when `Hey Google` spoken, as if it’s not listening. Tried reconnecting account in Google Home - no difference.In the Sonos App (Android) under Voice Assistants, the rooms containing the pairs have disappeared and when I try to add them back in the process starts, but then keeps saying `try again`.The Arc still works fine, so having read lots of reports of Google Assistant problems I’m reluctant to try Unlinking the Sonos account in Google Home.Very cross as we use voice to control multiple lights, heating etc. and we’ve invested a lot of ££ in Sonos!!

KazamazaContributor I

asked in Google Assistant and Sonos

Sonos UNREACHABLE from Google HOME

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers.

zb411Contributor I

asked in Amazon Alexa and Sonos

Voice Control for TV

Hi all - recently set up my Sonos Arc Ultra and have set up Amazon Alexa as my voice control. However, I can't seem to get voice controls for my TV to work. For example, when I say "Alexa, turn off my TV" it says that there is no device or group named TV. Any ideas on how to resolve this? Thank you

GuacamohleContributor I

asked in Sonos Voice Control

Enabling Sonos Voice Controller on multiple speakers in same system?

I have an Arc Ultra with 2 paired Era 300s in a Living Room system. If Sonos Voice Control is setup on the Arc Ultra, should enable it also on the paired Era 300s also or would this confuse the system?

peteclanContributor I

asked in Amazon Alexa and Sonos

cant sign in to amazon when adding alexa

In an earlier conversation, Sonos said that fixing this is not a priority which makes this even more frustrating. I have 4-5 Sonos products. Earlier this week Alexa simply stopped working on the Sonos products. I removed Alexa then tried to reinstall it. My app (worst app update ever - people should lose their jobs) tries to restore Alexa but cannot sign into Amazon. Just an endless cycle.

AkhilstyleContributor I

asked in Amazon Alexa and Sonos

Alexa cant find Sonos Amps

Hi,I have 2 sonos amps which are connected via ethernet to my router. They work fine. I downloaded the Alexa skill but it cant find Amp 1 or Amp 2.It does however find Amp 1 TV and amp 2 TV - not sure exactly what they are? I have disabled wifi on the amps as they are connected to my router via ethernet. Any ideas?ThanksAkhil

hi-toneTrending Lyricist I

asked in Google Assistant and Sonos

login.ws.sonos.com - down ?

Hi,I am trying to login to sonos via Google Home or Google Assistant.Both are launching a new “browser like” window trying to access login.ws.sonos.com - however no access is gained to that site.Others experiencing same issue ?

FrankOwenTrending Lyricist I

asked in Google Assistant and Sonos

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is curr