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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4779 Topics
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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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1 day ago
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kjs-ukeContributor I
asked in Sonos Voice Control
Sonos Voice Control voice response way too loud .... How to change response volume level ?

Turned on Sonos Voice Control and it works great.  Problem is that the volume of the Voice Control reponse is much to loud.  No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice.  Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response.  If I set the music level louder though the voice control level seems to then match the music level volume.  Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t

463253
Markybug
10 days ago
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perrymasterflexContributor I
asked in Google Assistant and Sonos
Move 2 loses Google Assistant

I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry

375710
melvimbe
1 year ago
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taust011Contributor I
asked in Smart home integrations
Sonos room name changes

I am using the sonos app on an Iphone with out the Apple Home application and the room names change randomly to different names. Any suggestoins?

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Airgetlam
1 year ago
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P.JanssenContributor I
asked in Google Assistant and Sonos
Volume level not set properly via Google Assistant

For some months now I’m experiencing an issue when asking Google Assistant to set the volume of our speakers/rooms to a desired volume. This does not work properly when asking to set the volume to either level 3, 5 or 10. The other volume levels seem to work okay though, as per below list:“Hey Google volume 0” : room volume is correctly set to 0% “Hey Google volume 1” : room volume is correctly set to 10% “Hey Google volume 2” : room volume is correctly set to 20% “Hey Google volume 3” : room volume is incorrectly set to 3% (instead of 30%) “Hey Google volume 4” : room volume is correctly set to 40% “Hey Google volume 5” : room volume is incorrectly set to 5% (instead of 50%) “Hey Google volume 6” : room volume is correctly set to 60% “Hey Google volume 7” : room volume is correctly set to 70% “Hey Google volume 8” : room volume is correctly set to 80% “Hey Google volume 9” : room volume is correctly set to 90% “Hey Google volume 10” : room volume is incorrectly set to 10% (instead of

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7 hours ago
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Burkey2kContributor I
asked in Google Assistant and Sonos
Google Assistant volume no longer linked to system volume

Hi, recently the Google assistant volume on my Sonos One has become unlinked to the volume control of the speaker and is now currently too loud. I know for certain this is a new issue as this is my bedroom Speaker and it all of a sudden is deafening, and the volume of the voice does not change whether the speaker volume is 1 or 100. Can you please advise? 

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10 hours ago
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Arjol
asked in Amazon Alexa and Sonos
Symfonisk bookshelf not detected by Echo Dot 5th gen

I have an Ikea Symfonisk and I just got an Amazon Echo dot (5th gen, 2024). So far I have been able to add most of my intelligent devices but the Symfonisk is not found.I have the Sonos Skill (which has a very low rating for some reason). I have disabled and enabled many times, rebooting both the echo and the Symfonisk between attempts. What else can I do?  The symphonisk works great over airplay with apple devices but Alexa just cannot find it. Something I noticed is, on the instructions, the Sonos Skill refers me to open the Sonos S1 app, but I have the newest version (S2). Could it be that this model is no longer compatible with Alexa?  

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Corry P
13 hours ago
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Jfk62Contributor I
asked in Sonos Voice Control
le controle vocal ne marche plus pour le service radio france

Le service Radio France est enregistré et les stations fonctionnent mais le contrôle vocal ne fonctionne pas depuis quelques jours.  Le message demandé d’enregistrer le service Radio France (déjà fait) puis passe sur du bruit blanc….  une mention similaire d’un autre utilisateur. Moderator edit:Google Translate- The Radio France service is registered and the stations are working but the voice control has not been working for a few days. The message asks to register the Radio France service (already done) then goes to white noise….a similar mention from another user.

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15 hours ago
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FrankOwenEnthusiast I
asked in Google Assistant and Sonos
Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS.    Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos;  IOS will get there error message ‘There may be a problem’.   Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect.   All Sonos devices and controller are up to date.   Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is curr

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2 days ago
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peteclanContributor I
asked in Amazon Alexa and Sonos
cant sign in to amazon when adding alexa

In an earlier conversation, Sonos said that fixing this is not a priority which makes this even more frustrating.  I have 4-5 Sonos products.  Earlier this week Alexa simply stopped working on the Sonos products.  I removed Alexa then tried to reinstall it.  My app (worst app update ever - people should lose their jobs) tries to restore Alexa but cannot sign into Amazon.  Just an endless cycle.  

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D
2 days ago
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BobbyZSDContributor I
asked in Amazon Alexa and Sonos
Alexa Confirmation Sound

I cannot find how to turn off the sound Alexa makes after you give a command. Everything I’m reading says go to settings and then sounds and to turn off. Wake word confirmation there is no such setting. Can someone confirm how to turn it off? It’s very loud. I’ve searched both in the Sonos app and the Alexa app. This is for a Sonos Beam. 

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Ken_Griffiths
3 days ago
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stephenelson63Contributor I
asked in Amazon Alexa and Sonos
Stopped making a sound - Amazon Alexa

When I ask Alexa my Sonos move would make a sound to  acknowledge my voice, this has stopped can someone help. 

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Sotiris C.
3 days ago
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payapayaTrending Lyricist I
asked in Amazon Alexa and Sonos
alexa voice assistant is too energetic.

Since yesterday!?, the alexa voice assistant on the sonos device is louder.Even with the sonos volume set to 1, alexa announces loudly.The music volume can be changed as before from the app or alexa.This has occurred on several of my sonos devices and not on the amazon device.Also, this event is not cured by unlinking or signing out/in between sonos and amazon.Is there a solution?Am I the only one experiencing this?

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Markybug
3 days ago
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Blue catContributor I
asked in Google Assistant and Sonos
Sonos TV control - Google Assistant

Hi all,I am setting up Google Assistant to work with my Arc.During the process it decides it wants to control my Panasonic TV.As my TV has its own Google setup, how do I stop Sonos from managing the TV and creating conflict? Many thanks 

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4 days ago
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KrismaContributor I
asked in Google Assistant and Sonos
het gaat over de google spraakassistent

De spraakassistent doet al meer dan een jaar helemaal niets. Hij hoort mij niet en geeft dus nooit antwoord. Irritant Moderator Edit: Google Translate -  The voice assistant has not done anything for more than a year. He doesn't hear me and therefore never answers. Annoying

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106rallye
5 days ago
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SoplanpanContributor I
asked in Amazon Alexa and Sonos
Alexa volume

We have two different issues with Alexa and volume:1- when asking something, the response comes very, very loud. We have tried to set the volume on the app (both Sonos and Alexa) but it makes no difference. We have also tried to set up the volume with the buttons and then ask Alexa to remember that volume as our preferred volume, but nothing works. Not nice for either us or the neighbours.2- when playing the radio or music (doesn't matter through which platform) and we ask Alexa to turn the volume up or down, it goes up way to loud or way to low. Tried to change the command to "turn the volume up by 1" but it doesn't work. We also use a Google speaker and never had that issue with volume control. Unfortunately, we don't seem able to switch to Google voice control.Can anyone help fix that please?

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Sotiris C.
5 days ago
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Blue catContributor I
asked in Google Assistant and Sonos
Google Assistant

Hi all,I'm in the UK and in the process of setting up Google Assistant with my Arc.In order to play music I need to select a default music player in Google Home to associate with the Sonos.I would like to select Sonos Radio as my default source rather than YouTube Music but I can't find a way to select it, either in Google Home or via the new Sonos app.Would someone be kind enough to assist? Many thanks 

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Jamie A
5 days ago
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HTGContributor I
asked in Sonos Voice Control
Sonos Voice Control won’t turn off TV - Samsung S90C

I just bought a Sonos Arc Ultra. Sonos Voice will turn on my Samsung S90C and will adjust the volume fine, but it won’t turn off my tv. I hear the chime that it recognizes the command, but it isn’t being communicated to the TV for some reason.  Alexa has worse issues: it just says “I don’t see a device labeled TV.” I followed the general troubleshooting instructions:Plug/unplug check eArc check CEC  uninstall Sonos voice and reinstallProblem is, after the uninstall and unplug, this actually made it worse: at first I could not get Sonos Voice to reinstall, then when it randomly did finally install, neither Sonos nor Alexa would work at all (mic was on, VC light was lit). I updated the network, and that made it so I can at least have VC for turning on, volume, and music.  If anyone has any idea of how to fix this WITHOUT going through the generic troubleshooting steps again, I would love to hear it.   Otherwise, not a major issue, treat this post as a PSA/bug report. 

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5 days ago
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1onewol7Contributor I
asked in Amazon Alexa and Sonos
Alexa Voice Control

I have two Spotify accounts linked to my Sonos system (A Account and B Account). I want my family to use the A Account with Alexa at home while I'm at work, so it doesn't interrupt my use of the B Account when I'm outside the house. Is there a workaround for this? Thanks!" 

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Sotiris C.
6 days ago
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Phile12
posted in Google Assistant and Sonos
Sonos Beam Gen 2 and Google Assistant

I have just purchased a Sonos Beam Gen 2. I do enjoy the sound but cannot connect to Google Assistan.I notice over the last week or so, others  have a similar problem. I have tried using the ‘bot’ and email with no help at all.I am a newbee and was wondering if anyone knows what’s going on? Is there a solution? or are we waiting for a fix from Sonos?Any help would be very much appreciated. Thank  

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Jamie A
6 days ago
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KazamazaContributor I
asked in Google Assistant and Sonos
Sonos UNREACHABLE from Google HOME

Whenever I try to link google to Sonos I get that SONOS IS UNREACHABLE error.This has been ongoing for the past 4 days since I got my new device. At this point I am better off returning it and sticking to another brand of speakers. 

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6 days ago
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DandogAvid Contributor II
asked in Amazon Alexa and Sonos
Error on Transfer of Ownership

My wife and I both have valid accounts but we only need one (mine). Since hers was the original account she had ownership, which we’ve now transferred to me. The message Transfer Completed” indicated that this was successful but when I sign in to Manage the settings I get “Something went wrong” and am told to sign in as the owner so the system still thinks my wife’s the owner. I’ve deleted her account but the message says that I’ll get an email in a few days to confirm the deletion. I can still login to either account. The reason for switching ownership is because we now have the Amazon Alexa app and Amazon Music, for which I am the subscriber. I’m having problems playing Amazon Music probably because of the conflict of ownership so I’m hoping that setting the Sonos and Music accounts in my name will solve the problem but I can’t transfer the ownership to me! How can I fix this?

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6 days ago
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FoobarContributor I
asked in Google Assistant and Sonos
Cant connect to google assistant nor google home

Tried everything including resetting etc. getting the same error (see images) 

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Corry P
6 days ago
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YohannBContributor I
asked in Google Assistant and Sonos
Google assistant

Hello,I am unable to detect sonos beam gen 2 during google assitant activation. I am on the same network (spotify or else are working fine).What can i do ?Regards  

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Corry P
6 days ago
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NollindProminent Collaborator I
posted in Google Assistant and Sonos
Anyone Get Amazon Music Working With Google Assistant?

It appears that Amazon Music is now supported with Google Assistant and Google Nest devices.Has anyone got them to work together on their Sonos speakers?It’s almost like I’ve got them halfway working together with my Sonos Beam. Google Assistant recognizes some commands but not all. What’s also weird is that if I check my Google activity, it doesn’t show the commands I’m requesting.However, if I use my Google Assistant app on my iPad and ask it to play an album or song on my living room speaker, it works perfectly and show the command in my Google activity.This is what I mean by it’s working “halfway”.Perhaps Sonos themselves aren’t aware Amazon Music hasn’t been added to Google Assistant which is why it might not be work correctly. 

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N
7 days ago
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