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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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Stéphane LencludCollaborator II
asked in Amazon Alexa and Sonos
Alexa Spotify: This device is offline

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".When asking through an Alexa Echo device it would say: "Sonos is offline".Playing Spotify worked fine when not using Alexa.

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kjs-ukeContributor I
asked in Sonos Voice Control
Sonos Voice Control voice response way too loud .... How to change response volume level ?

Turned on Sonos Voice Control and it works great.  Problem is that the volume of the Voice Control reponse is much to loud.  No matter what the level of music playing is the Sonos Voice Control reply seems to remain constant … but the volume is problematic as it is so loud. Hoping there is a way to control and change the volume of the Sonos Voice Control response voice.  Does anyone know how to do this and are you experiencing the same problem where the voice response is much much too loud ? The command “Hey Sonos Voice Control Softer” does lower the level of the voice control response.  If I set the music level louder though the voice control level seems to then match the music level volume.  Problem is that playing music at 70 or 80% sounds fine and not too loud but then the Voice Control level response changes and sounds much louder that the level of the music that was playing. Want to be able to play music at a pleasant level and have the Sonos Voice assistant response level stay t

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perrymasterflexContributor I
asked in Google Assistant and Sonos
Move 2 loses Google Assistant

I was quite frankly shocked that the new and improved Move 2 actually has diminished functionality compared to its predecessor. It’s jarring to discover that a new generation of technology is less integrated, less compatible and less useful. Like many in this community, I’ve set up a vast wireless system complete with several smart devices and Sonos has always been an integral component to controlling the entire system. I hope that this will be resolved, otherwise perhaps the original Move and all of the older Google Assistant compatible Sonos speakers are the better solution. This is a real shame since great audio quality is what we’re here for, but not without the utility we’ve come to expect from Sonos. Thanks so much.Perry

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taust011Contributor I
asked in Smart home integrations
Sonos room name changes

I am using the sonos app on an Iphone with out the Apple Home application and the room names change randomly to different names. Any suggestoins?

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CjpabcdContributor I
asked in Amazon Alexa and Sonos
sonos beam playing tv alexa command to share with second speaker

TV works perfectly with Sonos playbar. want a simple command for Alexa to share that signal with a 2nd Sonos speaker. Same as ticking the box on the Sonos app.

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#DazzHazz01Contributor I
asked in Google Assistant and Sonos
Unable to add Google Assistant

Please help as I am going crazy trying to sort this.Due to other issues, I had to factory restore my Sonos One but am now finding it impossible to re add Google Voice Assistant, I have relinked the account (I only have one, so no issues there) tried adding Alexa as an experimet, which does add, but does not react to voice comands, says system not online, but it definitely is,  just want to get Google back up and running, have tried everything with no luck. All I have is the message "This may take a minute. If it is taking too long, try again" and the icon just spinning away, I have no idea what to try next.Any help would be much appreciated. Kind regards Darren. 

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LukefxContributor I
asked in Smart home integrations
Home Assistant Voice

Hey Sonos, hear me out... (this will never work but, let's try it anyway). To regain trust from your customers after the App redesign, you could decide to open up your systems to OpenHome and allow users to add their custom voice assistant with home assistant.This would be huge, there is a big community of makers and your devices are great and will easily be adopted as main voice assistant devices.If you compare the quality of a Sonos Era or One SL to the voice assistant preview from home assistant... it's like night and day.Let us add a custom voice assistant via API to our devices, people don't care much anymore about Google Home or Alexa. Let us have privacy and customization.Sincerely, one happy customer that would love this feature.Cross Post also on reddit:https://www.reddit.com/r/sonos/comments/1k16vzs/home_assistant_voice/

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Lawrencesonos
LawrencesonosContributor I
posted in Smart home integrations
Logitech Harmony Remote stuck on “Connecting” with Sonos — cause and workaround

Hi everyone, mods please move if this belongs in another section.I recently solved an issue that I think may help others who are using Harmony remotes with Sonos.The problem is that when Sonos devices are included in a Harmony activity, the remote often hangs on “Connecting…” for 10–15 minutes, and sometimes doesn’t connect at all. This happens both on initial startup and when switching between activities. Harmony has to handshake with all devices each time, and since Sonos speakers don’t have power states and no longer respond properly, Harmony just keeps waiting for a reply that never comes.As many of you know, Logitech no longer supports or updates Harmony, while Sonos software continues to evolve. Over time this has made the integration unreliable, to the point where it can prevent Harmony from starting up or switching activities smoothly.Workaround: Remove Sonos devices from your Harmony activities. Create activities with just your other AV gear (TV, receiver, inputs, etc.). U

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tfortanContributor I
asked in Sonos Voice Control
Why is Sonos Voice response audio so loud?

The Sonos voice audio response is so loud and out of sync with the level of music that we are playing. I see some other posts from quite a while ago discussing this and they are closed for further comment so I’m posting a new one.I just got our second era 100 So our children could use the built-in voice control to play music so that I don’t have to give them screen devices to control it. However, The Sonos voice response is so loud it practically shakes the walls. It’s obnoxious and I’m about to turn off voice control, and that basically makes the whole use case useless.is there a solution for this? 

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toyboy
toyboyChromatic Producer II
asked in Sonos Voice Control
Sonos says I can not locate that. Please check your product names in Sonos app

So I checked the app and the speaker is listed. But the same is pretty much true for Alexa and Siri so why should I expect more from Sonos?

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TC20Contributor I
asked in Amazon Alexa and Sonos
Fails to play after voice request

Sonos One acknoedges voice request but then fails to play  anything

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falkonContributor I
asked in Amazon Alexa and Sonos
Unable to Add Amazon Alexa to Sonos Beam (2nd Gen)

Hi, I’m trying to add Amazon Alexa to my Sonos Beam (Gen 2), but I keep getting an error. Here’s what happens: I go to the Sonos app and choose to add Amazon Alexa. The app shows “Connecting to Amazon…” for a while. Then I get an error message: “There was a problem adding Amazon Alexa.”  I have tried several times, but the issue persists. My phone is connected to Wi-Fi, and the Sonos system is working fine otherwise. Has anyone experienced this? Any solutions or troubleshooting steps I can try?I´m enough of all those Sonos bugs… thanks

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dckopeContributor I
asked in Google Assistant and Sonos
Google Assistant completely fails to install on all Sonos speakers

After the recent Sonos system update all voice enabled devices have failed to install or load Google Assistant.  Sonos support is blaming Google due to Gemini and Google is blaming Sonos for a very poor app link integration. Shockingly Amazon Alexa and Sonos Voice work fine but for users who have all of their home automation on Google Assistant/Google Home they are screwed again. Please resolve this issue!

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TweakableContributor I
posted in Google Assistant and Sonos
Volume level not set properly via Google Assistant

As I'm not able to reply anymore on the other topic here's a copy paste below. This issue still exists and is there for years now with a period in between it did work without issues. Any update on this? I'm experiencing the exact same issue as described below with my Sonos One Gen1. I can say volume 30 instead of volume 3 or volume 50 instead of 5 etc.to have it work correctly but it's still a bit weird this hasn't been solved so far.Info from another topic by ​@P.Janssen“For some months now I’m experiencing an issue when asking Google Assistant to set the volume of our speakers/rooms to a desired volume. This does not work properly when asking to set the volume to either level 3, 5 or 10. The other volume levels seem to work okay though, as per below list:“Hey Google volume 0” : room volume is correctly set to 0% “Hey Google volume 1” : room volume is correctly set to 10% “Hey Google volume 2” : room volume is correctly set to 20% “Hey Google volume 3” : room volume is incorrectly set

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stevemgAvid Contributor I
posted in Amazon Alexa and Sonos
sonos one and alexa won't play apple music

I’ve just setup my Sonos one when I say Alexa play a playlist on Apple Music it will say now playing playlist there is no sound even tho I have volume upmy arc works good when I say play Adele playlist from apple musicwhere could be the problem guys thanks in advance

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Jamie A
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AlexalContributor I
asked in Google Assistant and Sonos
Sonos beam 2 cannot connect Google assistant

Hi, Google assistant worked fine till now. I tried to re connect it, it will not connect. Tried restart, unlink and link again Sonos via "works with Google". Here's a screenshot.  

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attacama40Headliner I
asked in Smart home integrations
Philips Hue Sync with Sonos Arc, ERA 300's and Gen 3 Sub - Struggling understand how to Implement?

Afternoon all. Appealing to experienced hands as always as I’ve had no success to date with this onePreviously I purchased a 1st gen Hue Sync to add to a Panasonic GZ2000 running with a Sonos Arc, Pair of Sonos One’s and a Sonos Sub. The TV also had a Roku stick, A Nivida Sheild and an Apple TV box. But I could never get it to work and returned it. This was maybe three or four years back.Now I’m in the fortunate position of being able to set up a new room, again with a new flagship Panasonic, a Sonos ARC Ultra, a pair of Era 300’s and a new sub and would again like to try at adding add a Hue Sync. Most likely we will add the same Roku, Nividia, Freesat and Freeview boxes. Not sure how many HDMI’s are on the Panasonic …. I think 4 … its the Z95B.Possible to get any set up guidance from those having success here please? Or any limitations? Or is it even possible? I know there was a 2nd gen Sync launched a while ago but can’t see any real data on what sets that one apart.I also read that

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John WilliamContributor I
asked in Google Assistant and Sonos
Google nest hub gen 2 sonos problems

When i say hey google play some music or a specific music, it says “Playing song name on sonos from spotify” but then it does nothing? It works completely fine from google assistant on my phone and from my google tv. But when i tell my google nest hub 2 it just says “Playing song name on sonos from spotify” without actually doing it?

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Bubu08Contributor I
asked in Amazon Alexa and Sonos
probleme de musique

Bonjour à tous j ai une barre de son beam et depuis qques temps quand je demande à Alexa de jouer une radio ou de la musique elle me dit ok mais je n entends rien ma barre est mise à jour merci pour ce que ce vous pourrez faire pour moi les Amis bon dimanche bruno

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TaxiforadamContributor I
asked in Amazon Alexa and Sonos
BBC Sounds wont play via Alexa

I see this is a topic that's been raised before. I have 2 different Era 100 speakers, neither of which play when I ask Alexa to play BBC Sounds.The voice assistant says it is playing but it doesnt. I have tried: Rebooting devices and routerDisconnecting and reconnecting BBC Sounds appDisconnecting and reconnecting Alexa Any suggestions gratefully received! Thanks. 

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taruruContributor I
asked in Amazon Alexa and Sonos
Why does speaker connect to amazon.com for Alexa ?

I have a question.i have sonos one.i would like to connect  azamon.co.jp of alexa.  But, he connect amazon.com. Plaese teach me, how to azamon.co.jp of alexa.

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RamtinContributor I
posted in Google Assistant and Sonos
What is Sonos' plan for transitioning from Google Assistant to Gemini?

With Android phones moving to Gemini, this change interferes with using Google Assistant on Sonos devices. If Google Assistant is not already set up on Sonos, the setup process now redirects to Gemini, making it impossible to connect GA to Sonos. For those who have GA already activated, enabling Gemini on the phone causes GA on Sonos to respond with a connection issue, rendering it unusable. This creates a difficult choice for users either stop using GA on Sonos or avoid switching to Gemini on their phones. Given that GA is likely to be fully replaced by Gemini in the near future, how does Sonos plan to address this transition and ensure continued voice assistant functionality on its devices?  

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TriGolfContributor II
asked in Sonos Voice Control
SVC can't play deezer playlists

Hi,I just subscribed to deezer and set it up with sonos voice controlIt works fine to listen to a specific title, an album, or a public playlist but I can’t listen to my playlists (it says “the content canno’t be found”)I tried everything including updating my sonos one, delete and reinstall deezer and even reseting my sonos and it still don’t work. Has anyone have a solution ?

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craigskiLocal Superstar
asked in Amazon Alexa and Sonos
Mmm Something Went Wrong

​@NullReference Sonos Alexa is also not working for me in UK (non Beta), I assume as per:https://status.sonos.com/ 

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Jamie A
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Doug AmesHeadliner I
posted in Google Assistant and Sonos
Verbal response in Google Assistant routines

As anyone who uses Google Assistant routines on Sonos knows, it was quite a while ago that Google started saying “Sorry, I don’t understand” to any action in a routine that attempts to speak a verbal output on a Sonos speaker. The bug came and went a few times, and then settled in permanently with no acknowledgement from Sonos or Google.I experimented a bit to see if there was any workaround, such as playing a standard sound effect (unfortunately Google doesn’t have any built in sound effects) or playing a pre-recorded audio file with the response (that works, but media volume is muted as long as the routine is running, so the audio isn’t very audible).If all you want is a simple verbal acknowledgement to know that the routine ran, you can add actions in the routine to increase volume and then decrease volume by the same amount. That results in Google saying “Ok” or “Got it”, and it does work on Sonos speakers.

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