Skip to main content

Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4780 Topics
G
GijomContributor I
asked in Amazon Alexa and Sonos
connexion Alexa

Bonjour, Le système n'arrive pas à se connecter à mon compte Amazon via l'application Sonos pour paramétrer Alexa.Merci Moderator Edit: Google Translate- Good morning, The system cannot connect to my Amazon account via the Sonos app to set up Alexa.Thanks

1765
P
24 days ago
J
JJHMContributor I
posted in Smart home integrations
Extron Control for Sonos Connect

Hi,I am programming an Extron control processor with touch screen in order to control my Sonos Connect. Most of the functions are easy to implement, but I would like to learn more about queues, next in queue and how to make that visible on the touch screen.I am using Extron IPCP Pro250 processor with Sono_42_3829_v1_1_2 driver obtained from the Extron Device Driver Library. Thanks JJ

151
Sotiris C.
24 days ago
L
Lightingman2003Avid Contributor I
asked in Amazon Alexa and Sonos
Alexa no longer streaming from BBC Sounds/Global Player

This seems to be a recurring issue - Alexa refuses to stream music from any Music source (Global Player/BBC Sounds/Apple Music). When prompted, Alexa tries to play from either Global Player (Heart or RadioX), and BBC Sounds (Radio 1 etc). It often plays an intro, or says its playing from the above services, but then goes silent. This is on all of my Sonos devices that have Alexa, not just one device. Additionally, here are the steps taken so far:Remove & Reinstall BBC Sounds Skill from Alexa App Remove & Reinstall Global Player Skill from Alexa App Remove & Reinstall Apple Music Skill from Alexa App Re-sign into both BBC Sounds & Global Player using the newly installed Skills in the Alexa App. Remove and re-link accounts in the above from the Music Sources section of Sonos. Ensure all Sonos devices are up to date.  Reboot respective Sonos Device Asking Alexa on my weather responds with the correct weather for my location, so its not having issues getting to the Internet

1551
Corry P
25 days ago
K
KelccccContributor I
asked in Google Assistant and Sonos
Sonos Beam Gen 2 not compatible with Google Home or Assistant

I have just purchased Sono Beam Gen 2 two days ago from a retailer in the United Kingdom. I have been trying to add Google assistant to my speaker for hours and what I got from the Google Home app is Sonos is linked … and then something went wrong please try again…I have chosen Sonos because of its compatibility with Google Home. If this is an ongoing/existing issue, the product should not be or never be advertised as compatible with Google Home.Can someone tell me or confirm if Sonos is violating any consumer law and it provides false information?   Last who can I reach out to for a product refund? Retailer said only accept a return with unused/resalable condition..and the packaging of Sonos obviously wouldn’t allow the product to be unused… Sonos team would you advise please??  

901
Airgetlam
25 days ago
J
JKilonenContributor I
posted in Amazon Alexa and Sonos
Alexa and Sonos Issue

After upgrading my Sonos system ran into issue of Alexa not working properly.  After consulting the numerous Sonos User Forum posts, trying things suggested, and thinking about my issues finally figured out how to fix it.  Thought I would share what I went thru to get it – recognizing that while something fixed it – it is quite possible not everything I did was necessary.The upgrade:  Had a Beam Gen 2, Sub-mini and two Sonos Ones.  Replaced Beam (sent it to my son) with an Ultra, kept using the sub mini. Replaced the Ones with two Era 300’s as surrounds.  All in the Living Room Group. Moved the Ones to Bedrooms, but now not in the Living Room group.  The Ultra in the Living Room controls a Roku TV.Prior to the upgrade, Alexa worked OK, not great.  Occasionally it wouldn’t be able to find radio stations I wanted to stream and same for TV station I wanted to watch.After the upgrade Alexa got worse.  Sometimes Alexa would chime in response and then do nothing.  The more I played with disa

2181
Corry P
27 days ago
S
s1myrContributor I
asked in Amazon Alexa and Sonos
Unable to discover Sonos Beam Gen 2 in the Alexa app

I had my Beam Gen 2 working as a speaker in the Alexa app for months and it stopped responding.So far I have tried the following:Reset my BeamDeleted the Sonos skill and re-enabled in the Alexa appReset my wifiChecked the Beam has the latest softwareChecked the Beam has the correct time zoneDeleted all other Beams from the Alexa app. I must have tried so many variations and tried to discover the Beam around 50 times over the last few days!Note I do not want the Alexa voice assistant on my Beam, I want to use my Beam as a speaker in the Alexa app. However as a test, I did add the Alexa voice assistant to the Beam and it works and will tell me the time but when asked to play music it states I need to add the Sonos skill in the alexa app and discover devices which then does not discover my Beam.Anyone else managed to add or re-add a Beam as a speaker in the Alexa app  when it stopped working?

1151
Corry P
27 days ago
S
simonA500Contributor I
asked in Sonos Voice Control
Still no voice control for BBC SOunds?

I see requests and non-committal responses regarding voice control for BBC sounds going back many months. Surely this is a central service for many users, in the UK at least. Is there any likelihood that Sonos will get round to supporting this in the foreseeable future?

551
Corry P
28 days ago
W
woodsy2024Contributor I
posted in Amazon Alexa and Sonos
era100 wont play bbc sounds using alexa

era100 wont play bbc sounds usiing alexa. It was working ok until a couple of days ago, but then stopped.I have unlinked BBC sounds, removed bbc sounds app, switched the sonos off for a few minutes, then  re-linked the app. When i asked it to play BBC radio 2, it worked the first time, then stopped after a minute or so. subsequent attempts to play radio 2 result in the sonos saying its playing bbc 2 but then goes silent. Can you please give me a fix for this, without this facility, the sonos will be going back prontro.

474
W
28 days ago
S
SchweizerhörerContributor I
asked in Sonos Voice Control
Volume of voice command confirmations is much too high

How can I reduce the volume of the confirmation messages from SONOS when using voice command or switch off these confirmations completely? This is completely unacceptable or unusable as it is now.

888
Corry P
28 days ago
R
rlholman50Contributor I
asked in Amazon Alexa and Sonos
Connectivity Issues With Play 1 and Alexa

I am able to connect my Play 1 to my home wi-fi using the Sonos app. I begin with using the S1 app and it leads me to using S2. When I attempt to find the device (Play 1) using the Alexa app, my unit cannot be found. I’ve ensured that I’m on the same network and have tried multiple times. The Alexa app asks during the process if I can control my device using the app and I always answer yes and continue. Please help. 

271
P
28 days ago
J
Jethro714Contributor I
posted in Amazon Alexa and Sonos
NEW APP PROBLEMS***Cannot add alexa as a voice assistant

I’ve removed every speaker and added back. Wiped cache and data from my phone, uninstalled and reinstalled both apps. Removed all sonos devices from my Amazon account on my desktop. What am I missing. When I try to add a voice assistant in the sonos app, after adding the skill back into alexa, the dial just spins. It will not link to my amazon account.What have I not thought of?

160021
J
29 days ago
Z
zinho80Contributor I
asked in Amazon Alexa and Sonos
Sonos Move 2 wont' connect to Echo Spot

Hello, I am trying to add my Sonos Move 2 to the Echo Spot I just bought. I added the Sonos skill to the Alexa app and linked the accounts, I can control my Sonos Move 2 via the app and both systems are connected to the same Wi-Fi. The systems are also in the same room. However Alexa cannot find the speaker. I have tried multiple times but it simply cannot add the device for some reason. Can anybody help here? I am not sure what I am doing wrong. Is there anything I need to do on the device or the app?

12120
Ken_Griffiths
1 month ago
A
andrewdinkelmeyerContributor I
posted in Amazon Alexa and Sonos
Voice Assistant on Surround speakers

Hello All, Just a quick question here. I just set up my new ERA 300s as rears for my ARC and sub. I currently have Alexa enabled on my ARC. if I enable Alexa on my Eras as well will that negate the functionality on the ARC or will Alexas response be played through both the arc and the eras. thanks in advance for the help 

654
106rallye
1 month ago
S
silversmithContributor I
asked in Amazon Alexa and Sonos
Sonos Move resets itself too loud

I ask Alexa on the Move to: “Set volume to level 4” - and when I test it, indeed it is OK.  But the next time I “Alexa” the volume is again way too load like before.  How can I get the Move to hold the volume to which it is set by Alexa??  Thank you.  Peter

273
MoPac
1 month ago
B
Baked0524Contributor I
asked in Amazon Alexa and Sonos
Can't add Alexa as voice assistant to ERA 100

I’m trying to add Alexa as a voice assistant to my ERA 100 but when it tries to sign me into Amazon it just buffers.  I’ve tried various suggestions like disabling the SONOs skill in the Alexa app, uninstalling the Amazon shopping app but nothing is working.   

725
UKMedia
1 month ago
I
iBoyleyTrending Lyricist I
posted in Amazon Alexa and Sonos
Bug when starting music from Alexa with grouped speakers

I have an Echo Show 8 in my kitchen, set to play music through two Sonos speakers in the same Alexa room/group ("Kitchen"). In the Sonos app, I have a Playbar and Move 2 grouped together as "Kitchen." When I ask Alexa to play music, it starts playing and shows both speakers grouped in the Sonos app and playing music, but audio only comes from the Playbar, not the Move?Note: Alexa is not enabled on the Move 2, as I rely on the Echo Show for features like displaying video from my Ring cameras, useful when the doorbell rings etc. The Playbar obviously doesn’t inherently support Alexa due to its age.Moderator Note: Modified in accordance with the Community Code of Conduct.

565
Sotiris C.
1 month ago
H
HtepAvid Contributor I
asked in Sonos Voice Control
enable / disable surround with hey sonos

Hello,My rear one sl are in the living room and I would like to know if there is a Sonos voice command that could set on / off surround? So that we could have a nice diner while kids look at the tv :)thanks

241
Corry P
1 month ago
U
UptixContributor I
asked in Sonos Voice Control
Sonos Voice Control Semantics

I am having great difficulty getting Sonos Voice Control to recognize the name of a couple of radio stations. (using SVC on ARC, Roam, and Roam2).When I ask it to ‘Play Radio RNZ Concert’ (which is available on Sonos Radio, and I have it as a favourite) it either says ‘I can’t find that content’ or ‘you need to subscribe to service that has that’ or plays some random R&B…(This happens even when I pronounce the ‘z’ as ‘zee’ as opposed to its proper pronunciation ‘zed’)!I have tried renaming the station in my favourites to simply ‘Concert’ but still no joy.So two questions -Any idea why SVC won’t recognise the name RNZ Concert (or RNZ National for that matter), and how to overcome this? If I rename a station in favourites, do I use the station’s ‘real’ name, or my given nickname when requesting it through SVC? PS if I manually select the station, and ask what station is playing it says ‘AR EN ZEE Concert’ - so it appears to know the name)…With thnaks,Uptix

635
G
1 month ago
M
MofofunkContributor I
asked in Google Assistant and Sonos
How to stop sonos using Tunein via Google Assistant

How to stop sonos using Tunein via Google Assistant? Moderator Edit: Adjusted thread context and title.

321
Jamie A
1 month ago
B
Bernd HillemannContributor I
posted in Amazon Alexa and Sonos
Lautstärke

Wie kann ich die Ansagelautstärke meiner Sonos one regeln?  Moderator edit:Google Translate-How can I adjust the announcement volume of my Sonos one?

567
B
1 month ago
H
Hick 944Contributor I
asked in Amazon Alexa and Sonos
Sonos One and Alexa

Sonos One can play music from my phone, can command Alexa to provide weather etc, but when I ask ask Alexa to play radio station (eg. Radio 4), it replies “playing radio 4 (or Times radio or whatever) but then there is just silence. I have just changed my router but presumambly that is ot the problem as Alexa reponds, but it just doesn’t play the radio stations.Any help would be appreciated.

1844
J
1 month ago
C
ClaudContributor II
asked in Amazon Alexa and Sonos
Very low volume on sonos when alexa is asked to change volume

Sometimes when I say “Alexa, volume up” or “Alexa, volume down”, the volume on all 10 Sonos devices goes VERY low for 10 seconds before it going to the raised or lowered volume. This is irritating because if playing a podcast, I miss 10 seconds of the podcast. This doesn’t always occur, but probably half the time. This behavior recently started occurring. I can understand if a Sonos device that has a microphone might lower the volume when someone is speaking to it, but this happens to all Sonos device even those without a microphone.

804
C
1 month ago
M
MrssomersetContributor I
posted in Google Assistant and Sonos
why can we still only Use a single voice assistant??

Voice control and smart home > Google Assistant and Sonos > Enable both Alexa and Google Assistant I found another thread, locked 4 years ago, asking the exact same thing, no answer them either. Back then someone mentioned that Google and Alexa with others had a partnership now to allow smooth seamless integration across multiple devices and should be with Sonos soon.. That was 4 years ago. I have many smart home devices, all of which are linked to both my Alexa and Google voice assistants at the same time, and yet, my Sonos speakers are still incapable. I had to reinstall my Sonos app today in a troubleshooting effort with Sonos support because the most recent update ( it's November 2024 as I write) has failed to include the lock screen controls as well as failing to include the notification ( drop down) controls so you can only control the devices through the app if you have the app fully open and taking up your whole screen. As I was checking the settings in the re-installed a

1069
jgatie
1 month ago
Sparkles
SparklesContributor I
asked in Amazon Alexa and Sonos
trying to get sonos 1 to play apple music and or radio

My husband ran off and left me with a Sonos system . Unfortunately he appears to have bought lots and installed them all over the place so I’ve got a system that refers to his other partners houses. I’m struggling to get even Alexa to work as I also got the Sonos voice thing to work. I think I’ve worked out which bits are for here and other places but how do I get voice control to work do I just use one ?Also nothing is coming up about connecting to media so whilst I can get things to play  from the app I can no longer get Alexa to work . Do I need to get an Alexa premium account as well as Apple to play music?Thankyou for any advice . 

491
Corry P
1 month ago
R
RealSnowDogContributor I
asked in Google Assistant and Sonos
Google Assistant > Sonos > Pandora station play broken

I’ve used Google Assistant to control Pandora (default service) playback on Sonos amps for years with no real issues.   So when I asked google assistant to “Play Led Zeppelin Radio”, Sonos played a Pandora classic rock radio station based on the music of Led Zeppelin.   All was good in the world 😀However, in the last few weeks this capability is broken.    Now when I tell google “Play Led Zeppelin Radio” what I get is a queue filled with some songs by Led Zeppelin and other random unrelated songs with the words “Led Zeppelin” in the song title from every genre possible.  See the attached image.  The command works properly when the google device is not connected to a sonos speaker.EDIT - More Info:    I have the same issue on Sonos Arc (built-in google assistant).  The problem goes away if I change the default music speaker of the google mini to itself (i.e. disconnect the mini from Sonos).  But the problem returns when I make a sonos speaker the default player for the google mini. Wha

282
R
1 month ago
Terms & ConditionsCookie settings