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Sonos Move 1 does not play music with google assistant

  • February 3, 2026
  • 1 reply
  • 104 views
D

Hi there, 

 

I have a Sonos move 1 and i've been using it with much joy. But since a week or so I've had troubles with playing music with google assistant on my move. I have re-synced my sonos with the assistant in the Sonos app AND i've reconnected the Sonos app in my Google Home. (Done this twice now)

Everytime I ask it to play it says:'’Sorry, I can't do that on this device'’ 

When playing music from the Sonos app I can in fact skip songs, lower volume or stop the music. 

 

I've called support and they told me they can't help me, because I've done the steps they would do. 

 

Does someone know how to make it work again. 

Best answer by Jamie A

Hi ​@DutchGoose, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble with using Google Assistant on your system and of your experience with our support team.

In your case, our support team mentioned our status page: while the messaging for the outage is still active, the issue should resolve itself after a reauthorization. Any issues that occur after a reauthorization are not related to the status page outage and are the result of something else.

I saw that you have already performed this step, however, I have a colleague who had the same issue and was able to resolve it by fully removing Sonos from Google Home. If you use Google Assistant for any home automation tasks, then make sure you remove Sonos from there first, remove Google Assistant from your Sonos system, and then set it back up again.

This was mentioned by another user, with a second user suggestion in the following thread:

I hope this information helps!

1 reply

Jamie A
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  • Jamie A
  • Sonos Staff
  • Answer
  • February 4, 2026

Hi ​@DutchGoose, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble with using Google Assistant on your system and of your experience with our support team.

In your case, our support team mentioned our status page: while the messaging for the outage is still active, the issue should resolve itself after a reauthorization. Any issues that occur after a reauthorization are not related to the status page outage and are the result of something else.

I saw that you have already performed this step, however, I have a colleague who had the same issue and was able to resolve it by fully removing Sonos from Google Home. If you use Google Assistant for any home automation tasks, then make sure you remove Sonos from there first, remove Google Assistant from your Sonos system, and then set it back up again.

This was mentioned by another user, with a second user suggestion in the following thread:

I hope this information helps!

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