Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,878 Topics
  • 21,895 Replies

3878 Topics

K
karstenjensen.dkAvid Contributor I
asked in Components and Architectural

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine? I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home. My zones are:  Office: two Play 5: gen1Livingroom: Soundbar, Sub and two Play:3Room 3: Play:1Room 4: Play:1 I do have a booster as well.  Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office. I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine. I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office. On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zone

39
M
4 minutes ago
P
PropchekContributor I
asked in Components and Architectural

Sonos Connect AMP - No Green Light

After factory resetting the Sonos Connect AMP, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect AMP to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.Thanks

2
R
1 day ago
H
hypechezContributor I
asked in Components and Architectural

Sonos Turntable Reccomendation?

Hey all --- Interested in buying one of the Turntables on Sonos site to plug into my existing mutliroom Sonos System.Two questions:Which turntable do you reccomend on the site? Do these turntables require connection to an AMP or Port, etc or do they have their own AMP that allows it to connect to Sonos system without new wires?

4
SarahN
1 day ago
M
Mavak72Contributor I
asked in Components and Architectural

Sonos Port to DSP to Amplifiers

I am setting up a multi-room audio system and I want to stream music via SONOS as I have additional equipment that use this ecosystem. I considered adding a DSP to distribute the audio signal to 3 amps. I am new to audio systems so I would like to know if my way of thinking is correct.1) Does using an XLR Y cable affect the quality of audio signal sent to the Amps?2) I am thinking of using either the Dayton Audio DSP-408 or the t.racks DSP408. I like that Dayton offers mobile app control but I want to buy the one with the best audio processing capabilities. Is there any advantages on the t.racks over the Dayton?3) Ultimately will the inclusion of the DSP improve Sonos audio (DAC) or will all these conversions affect quality? Could I possibly have better results if I avoid the DSP and use a crossover or splitter to go straight to the amps, and use the amp limiters for the subwoofer channels set the frequency range?Any input will help! Thank you!   

3
buzz
2 days ago
R
RF7Contributor I
posted in Components and Architectural

Sonos One dead (cannot power up).

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

49
T
2 days ago
M
Mike2008Contributor I
asked in Components and Architectural

Sonos Move won't connect or pair to MacOS or IOS

I’ve had the Move for 2 years and sorry to say its never worked & sat in a wardrobe. Have pulled it out today and tried again after reading numerous instances of same issue - macOS can pick up the Bluetooth link, the iPhone App cannot do anything, operates on a separated channel 6 with Telstra 100mbs modem. Have deleted the App reinstalled on both macOS and the iPhone to no avail, have used regular charge and usb-c on Move as well as resetting the Move.Don’t know what to do next, other than throw the product out.

3
Airgetlam
2 days ago
T
Tobias_DKContributor I
asked in Components and Architectural

How do I get my 30% trade up discount from my Connect:Amp?

I recently bought a used Connect:Amp with the sole intention to get a 30% discount on a new product. I bought it from a friend who has not used the trade up scheme. I have connected the device to the Sonos S1 app and it appears under “System” on my Sonos account online. However, it does not appear under “Upgrade”. It has been three hours now and it still does not appear. Can you guys help me out? I am completely new in the Sonos world.

1
Airgetlam
3 days ago
C
ChuckCoAvid Contributor I
asked in Components and Architectural

Upgrade Bridge?

I am being offered a credit to upgrade my 5-year-old Bridge to a Boost.  Are there any compelling reasons to do so? Does the Boost offer more features or better performance?

1
Airgetlam
6 days ago
H
HamzalakhanyContributor III
asked in Components and Architectural

connecting two sonance mag 6.1 garden series systems to create 12.2 system.

https://www.bestbuy.com/site/sonance-mag6-1-mag-series-6-1-ch-landscape-outdoor-speaker-system-powered-by-sonos-each-brown-black/6440405.p?skuId=6440405 The is a system I looking to buy. It comes with 6 sonance speakers, 1 subwoofer and 1 sonos amp. I am looking to cover an area of around 5000 sqft so I am pretty sure the I can combine the two systems of 6.1 to create a 12.2 to play the same music.  my question is that can I use the the 12.2 system with only 1 amp, so then I will have 1 amp leftover to use in another area with different speakers. The sonance website mentions that the system can be upgraded to 16.2 with only 1 amp but I want to confirm.  https://www.sonance.com/assets/media/files/downloads/SGS_Data_Sheet_080704.pdf https://www.avinstalls.co.uk/sonance-garden-series-sgs-81-satsub-system-with-sr2125-amp-p-308  

6
K
6 days ago
J
Jon GContributor I
asked in Components and Architectural

adjusting individual speaker loudness on Sonos 1 system

I have an older Sonos 1 connect amp with four Sonos speakers connected. Two of the speakers have good volume and sound - two are working but weak. any suggestions to help equalize these a bit? 

9
J
6 days ago
N
niedermindContributor I
posted in Components and Architectural

YouTube Music Fails to Connect/Reauthorize

I am trying to set up YouTube Music on my Sonos. Everything seems to go OK. It has me log into my account. I do so. It gives me a code to authorize my account. I copy/paste the code, and I get a confirmation screen that says, Success! Your device is connected! Then when I go back into Sonos to open the service, I get an error code that says, ERROR unable to re-authorize your account. I have contacted Sonos customer service twice on this issue. Each time they think it’s just a software update or something. But I have never been able to access YouTube music on my Sonos and have been trying on and off for 2+ years. Any ideas? Thank you in advance!

5
N
7 days ago
L
LancebyContributor I
asked in Components and Architectural

Sonos Outdoor Connect to App

Hello, I just installed Sonos Outdoor speakers using my Denon Amp and cannot add the speakers in the sonos app. What am I doing wrong?

2
L
8 days ago
9
98mutedContributor I
asked in Components and Architectural

Help with 4.1 living room and outdoor room

Hi, I am planning on the following setup and had some questions on the in ceiling and in wall speakersLiving Room - 4.1 surround system (virtual center channel)2 in wall speakers on TV wall (can these be mounted sideways?) 2 rear in ceiling speakers I believe I need 2 amps for this (1 for in walls, and 1 for in ceiling surroundsOutdoor Room2 in ceiling speakers 1 amp

1
G
8 days ago
S
SimonPDXContributor I
posted in Components and Architectural

SONOS is terrible

I changed my router a year ago and Sonos has never worked properly since. I had to constantly re-connect the speakers and find the system over and over again. I found the support from Sonos non-existent. I have now got a new Router and went through ALL the steps to connect my four Sonos speakers last night. We enjoyed an evening of music on all of them and then, this morning, my Sonos App could not find the system and none of the speakers and now won’t connect with any of them. Basically, Sonos sucks. I’m switching to Alexa or just a simple Bluetooth speaker that I carry from room to room. Thanks for wasting thousands of $$ Sonos and providing no help at all.

51
106rallye
8 days ago
M
Mcm29Contributor I
asked in Components and Architectural

Sonos Connect Amp cutting out

I’m running multiple Connect Amps. Music will cut out randomly. this occurs when using different music services including Amazon and tune-in. I typically pair two connect amps (dining room + kitchen). Occasionally it will cut out only in one (kitchen). I’m at a loss troubleshooting. diagnostic code from a recent occurrence ((Connect: Amp from my patio) 1183329370 Based on info I’ve found in the community, I have: 1. rebooted the equipment including modem, router and sonos2. changed the wireless channel from 6 to 1  

2
Airgetlam
8 days ago
B
Barkley2Avid Contributor I
asked in Components and Architectural

Sonos Amp with 3 Stereo speakers

I have a Sonos Amp hooked up to (2) Polk Atrium 8 speakers. They are stereo speakers with 4 input for stereo sound out of each speaker. It’s good for outdoor since they are spaced far apart. They are 8 ohms. I am wondering if I can a 3rd speaker on the system. It would techinically be a 3rd speaker OR a 3rd stereo setup. There would be 3 wires on each terminal.  Will the amp be able to handle it?

1
jgatie
9 days ago
J
jimrubishContributor I
asked in Components and Architectural

Connect:Amps, When Paired with Other Components, Suddenly Drop Out for 10 Seconds

I have a whole-home topology that has been working for 4+ years, nothing has recently changed in my setup.  Within the last 2 weeks, a new problem has come up.  It is highly repeatable and I am wondering if others have seen it, or have a solution.  The issue is that the ‘first component’ in a group, if it is a Connect:Amp, will frequently drop out (and then start playing again in  ~10 seconds).  The remaining components in the group will play continuously without any dropouts.  Here is a summary of my situation:Approx 12 components:  6 Connect:Amps, then the rest are various Speakers such as Play 1s, Play 5s, Soundbars. All components are hardwired Running S2 This issue only happens on Connect:Amps, and only when they are the ‘first’ in the list of a group of components.  If I regroup things and change to a different Connect:Amp as the first, then the original one is fine, and the new-first-one will start to drop out.  Happens at least every 10 minutes.  Nothing drops out if I make one

6
buzz
10 days ago
G
Glo DevineContributor I
asked in Components and Architectural

Alarm plays wrong Tune-in station

I see many posts about wrong music and the alarm.  I’ve had this alarm set up for years, but suddenly it plays the last Tune-In station that was listened to, anywhere in the house, not the Tune-In station set for the alarm.  At the same time, if I look at the app, it looks as if the system is playing the station selected for that alarm.

1
Airgetlam
10 days ago
K
kdelfini12Contributor I
asked in Components and Architectural

Sonos amp

If I add 6 sonos architectural speakers to one amp will they each get enough power?   Or will this compromise the output of each?

4
buzz
10 days ago
D
Dirty145Contributor I
asked in Components and Architectural

Four 4ohm speakers into Amp??

Hi all, was hoping for some help here. Looking to install 4 JL Audio Pavilion speakers outside and hopefully power them with Sonos Amp. The speakers say 4ohms, so I’m not sure how all this works. Here’s the link for the speakers. Can someone let me know if this is possible?  Thanks in advance!https://www.jlaudio.com/pages/pavilion™  

3
Stanley_4
11 days ago
D
Dantes1181Contributor I
posted in Components and Architectural

Victrola onyx drop out issues

Hi, looking for some advice. I’ve a Sonos system with three play 1s in various rooms, a home theatre surround sound with a beam, sun, and two play 1s. They are all on a sonosnet (one of the play 1s is wired). I recently added an Onyx turntable and experience drops even with latency set to high. I’ve an orbi wifi mesh router. I’ve no dropouts when using streaming services (eg Apple Music) on my Sonos system.  should I drop the sonosnet? Or get a bridge (but not sure the Victrola can connect to a Sonos network). Or do I need to upgrade my mesh network (it’s about 7 years old orbi system).  thanks!

3
H
12 days ago
T
tsunami007Contributor I
asked in Components and Architectural

sonos connect

Hello I would like to  connect my Sonos Connect to Samsung HW-Q990B. Can I use the digital optical audio cable? what android should I use?

4
jgatie
14 days ago
S
Skweezb0xContributor I
asked in Components and Architectural

Multi-room Audio Sync with Sonos Port

I just bought a Port to plug into my receiver in my office via coaxial digital.  I also have a stereo pair of Symfonisk bookshelf speakers, a Roam, and an Era 100.  I have noticed that when I try to group them all together, only the Port is slightly out of sync with the other devices.  I have to go into the audio delay on the receiver to adjust the lip sync delay to about 3 to 4 milliseconds in order to get the audio close.  Is there a way to adjust the sync from the Sonos app so I don’t have to keep readjusting the receiver?The Port and one of the Symfonisk speakers are plugged in via Ethernet.  Everything else is connected via Wi-Fi.

3
Corry P
14 days ago
M
mercaveatContributor I
asked in Components and Architectural

Amp w. third party subwoofer: ‘Sub Audio’ control interface issue on iOS and iPadOS

Since yesterday (potentially linked to Sonos S2 15.2) the two sliders under “Sub Audio” are borked:When adjusting either “Sub Level” or “Crossover Frequency” the other slider follows and/or both sliders jump around.The issue is there on both iPhone (16.3.1) and iPad (16.4). I’ve tried restarting all components, deleting the app and reinstalling it.

7
Corry P
14 days ago
R
Ronnie31415Contributor I
asked in Components and Architectural

Cannot connect to Synology NAS

I have two pieces of Sonos gen 1 gear (a Play:5 and a Connect), which I use to play songs kept on my Synology NAS.  I have SMB1 and NTLMv1 authentication both enabled.  This used to work fine, but as of the last Synology software update it fails.No other devices on my home network (and there are many) have any issues; it is only my Sonos gear.I have seen many other posts with this same issue, and your response in all cases that I’ve seen is that this is my problem because I’m still on S1, and you’ve fixed this in S2.  Fine, how do I run S2?  What is my upgrade path?  Because if the upgrade path is to throw out all my Sonos gear and spend over $1000 on new gear, that doesn’t really work for me.

13
Stanley_4
14 days ago

View real-time service status

Terms & ConditionsCookie settings