Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,190 Topics
  • 23,751 Replies

4190 Topics

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pa_pxContributor I
asked in Components and Architectural

Audio dropouts (Connect:amp)

Hi there. I have been experiencing sporadic audio dropouts across my system. I have 5 Connect:amps, and they are connected via ethernet to my router. This issue seems to occur fairly randomly across amps. Diagnostic ID: 1858171971

3
J
8 hours ago
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Big Bull
asked in Components and Architectural

Connect Amp keeps dropping out audio

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

40
J
8 hours ago
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CboContributor I
asked in Components and Architectural

Sonos speakers falling offline using spotify

Hello, I have multiple Sonos SL speakers and a Sonos Five speaker (All hardwired). I am experiencing them falling offline randomly when listening to Spotify Premium. I notice the speaker will no longer show in the “Connect to device” list. I then reboot and the speaker shows up again. Any ideas? Please note I have replaced the router and switch with no change. Thank you in advance for any pointers. 

2
C
13 hours ago
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poloitaly79Contributor I
asked in Components and Architectural

Pro-Ject E1 BT Turntable to Sonos speaker through Connect or Amp?

I have three Sonos speakers (two Play: 1 and one Play: 3). Yesterday I bought the Pro-Ject E1-BT turntable (bluetooth).If I wanted to listen the music of my new turntable on my Sonos speakers, I would have to buy the basic Sonos Connect or the amplified model (Sonos Connect Amp)? Thank you,Andrea

3
106rallye
1 day ago
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felixnwContributor I
asked in Components and Architectural

Sending any Audio output to sonos Android app

I just set up my Sonos system and I am not sure if the following is correct: it is **not** possible to send output from any Android app to Sonos app to have it outputed through the Sonos speaker?Take the YouTube app (not YouTube music)as an example. Is my understanding correct that it is not possible to use the app and listen to it's content on the Sonos speakers (at least not out of the box)? If it is correct am I the only one thinking this is somewhat fraud? There are endless apps which have audio output and Sonos decides that only a few dozens are worth being used (as they are supported as services in the app)?

6
melvimbe
2 days ago
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vamsi289Contributor I
asked in Components and Architectural

Best Fit for a TheaterRoom Setup

I am trying to setup my Theater room where my 98% of usage will be of watching movies and rather than going with a traditional setup wondering if i could do away with Sonos Arch + Sub + anything else (I am looking for surround sound more than Atmos) as most of the streaming services only support surround sound for now.Planning to setup a Screen size of 135 - 150 in Projector screen Will I need a AC Receiver If i have to use a sonos with a Epson 3800/4400/5050B ?My room is going to be a closed room with dimensions 14 x 19 x 11.Will Sonos Arc and Sub version 3 work with this size of a room ?

2
Stanley_4
2 days ago
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Tiny_107Trending Lyricist I
asked in Components and Architectural

Issues with sound to my Sony Bluetooth turntable since upgrading to Version 15.10

Hi I have a pair of Sonos Era 100 and a pair of Sonos Era 300 speakers.Both pairs are used to play records via Bluetooth to my Sony Bluetooth turntable.Since upgrading to version 15.10, both of my speaker sets are able to pair up to my Bluetooth turntable, but I am getting no sound.I have unpaired and re-paired both sets several times, but to no avail.I am able to pair up my phone to them over Bluetooth and play music no problem.Anyone else got the same issue?Can anyone suggest anything?Kind RegardsMartin

21
Airgetlam
2 days ago
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Mark AllinContributor I
asked in Components and Architectural

Do I need boost anymore?

I have a multi room system. We have Play 3/5 and 1 throughout the house.  We use a Boost to connect to the Wi-Fi router as it is not close to any speakers.  But it is becoming unstable it seems.  Is there a better option for connecting to the WiFi? Thanks

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ratty
2 days ago
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petrxallContributor I
asked in Components and Architectural

Connection of the Beam2 + Symfonisk system with a stereo receiver

Hi,I have a Beam 2 soundbar connected to my TV via HDMI eARC and Symfonisk surround speakers. I also have a classic 2.1 setup with a Marantz PM7000N receiver in the same room. I would like to connect these two systems so that they play simultaneously (music streaming, TV playback) and can be controlled simultaneously, e.g. using the TV remote control.Will this allow me to Sonos Port the device without delay using grouping and how would the grouping behave when playing Dolby Atmos? I am mainly interested in supporting the bass component during playback, which is missing in the Sonos system.

1
jgatie
2 days ago
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KeithRogersContributor I
asked in Components and Architectural

Home Cinema Front Speakers

Hi,I have a Gen 2 Beam, a Mini Sub and two rear Era 100’s, is it possible to add a further two Era 100’s as front right and left speakers?  The TV and the Beam are off centre in my room, I’m thinking that two front speakers would enable me to balance the front sound with the Beam acting as a centre speaker (I previously had a non-Sonos setup which did this).

7
AjTrek1
3 days ago
O
OsullivanContributor I
posted in Components and Architectural

S1 App frustrations

Hi Sonos, i have spent a fruitless few hours trying to get my system not work. Despite little hiccups with previous app updates I have generally been able to get it working. Now however, I am just sooooo annoyed and frustrated by trying to connect my well placed existing system.  All the trouble shooting suggestions require massive disruptions to the WiFi in my house or unplugging each device and starting them individually, only to find they connect for a millisecond and then disappear and say the product was not found. I have sent diagnostic reports, but all it will say is nothing is found. i had a great system and well connected to my WiFi, only to have an obsolete system working perfectly for a number of years. Now I am just deflated and disappointed as I contemplate buying a new system I can afford! Thanks for not showing any loyalty to your customers or systems.  

31
Airgetlam
3 days ago
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TellmewhatsnewContributor I
asked in Components and Architectural

remove S1 product from S2 app

I didn’t remove my S1 Connect before upgrading to the S2 app. What is the easiest way for me to remove it now so I can run it separately in S1?Thanks

1
controlav
3 days ago
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Jon CrossleyAvid Contributor I
asked in Components and Architectural

Unrleliable Connect: Amps - cutting out

So we have a number of Sonos boxes; a couple of S2 Connect:Amps and Connects, play:1s and now a Beam & Mini Sub.Everything was pretty stable until the summer, when the amps started glitching.  Some days fine, sometimes all over the place.   I am not sure what suddenly made these unstable - a random software update on Sonos or the wifi router, or the amps getting too hot in the cupboard they are in.  (Could this make this happen?).  They sit next to each other on a shelf feeding remote ceiling speakers.The other boxes work fine.I have tried all sorts of things; moving wireless router away, restarting everything, resetting, wriing differently.We have a TP-Link X20 mesh router of 3 boxes (one of which is (was) near the amps.  The amps are wired to a Netgear unmanaged switch.  The amps are wired to the switch.    (I read that mesh networks could impact performance - but it all worked fine for about 2 years.)They do the same thing, whether using Sonosnet, or the wifi network, whether st

4
J
5 days ago
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NPemoContributor I
posted in Components and Architectural

ATMOS sound with ARC + In Wall + In Ceiling

Hey gang,We have a SONOS ARC and SUB and it sounds amazing. Have some questions about how to integrate this for ATMOS with some architectural speakers? Like - how many AMPS will we need? And will this all work haha? Here’s our setup and question/situation laid out in more detail, haha: The house we bought/renovated came with 4 built in wall speakers perfectly placed for surround sound - 2 in the front, on either side of the TV (and about 10 feet apart, 2 feet above ear level, per Dolby). And 2 in the back - about 10 feet behind us, at ear level. Honestly, all pretty close to spec with what Dolby recommends when you go on their site. So that’s all good. On Black Friday, I found 4 SONOS in-wall speakers to replace these - as the ones we had are third party, and I know Truplay won’t work unless you use the SONANCE, yeah? So we’re going to get these installed. So that’s the first question - to have these work with the ARC and SUB, do we need one AMP or two AMPs? Ive seen several posts in t

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Stanley_4
5 days ago
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GlennAContributor I
asked in Components and Architectural

Added Connect:Amp (S1) to existing system, cannot access Synology NAS

I have Play 3 (x2) and Play 1 working just fine. They access Synology NAS for my music folder. I added a Connect:Amp (ZP120) which feeds 2 outdoor speakers, but it’s access to the music folder is denied. Radio and Spotify work fine, just access to the NAS folders is the problem.I have rebooted the NAS (I have SMB1 and NTLMv1 checked), removed and readded the path to the NAS folders in the S1 app.I tried altering the config file (smb? via SSH and PuTTY) but when I typed in cd/etd/samba it said that the file could not be found.I can play the outside speakers from the NAS file, but I have to group it to either the Play 3 or the Play 1.I cannot figure out if it is the Sonos unit or the NAS.Any ideas?Glenn

3
G
5 days ago
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Mateusz180293Contributor I
posted in Components and Architectural

best location for my kitchen/ living room

Hello everyone, i got a questions, just about to buying set of 4 sonos celling speakers. I am confused with the locations, anyone could help? Thanks 

5
Stanley_4
5 days ago
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sonny1956Contributor I
asked in Components and Architectural

Connect: Amp To Apple TV

Hi, I have an old Sonos Connect: Amp that I have a couple of bookshelf speakers connected to. I also have a Sonos Bridge.  Can I somehow play my Apple TV 4K audio through the speakers?  This would have to be over wifi. This Connect: Amp does not have HDMI.If so, can somebody point me to instructions on how to set this up?  I cannot find any information on this.Thanks.Sonny

3
S
5 days ago
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canezmdContributor II
posted in Components and Architectural

Speakers keep changing room names

I’ll start by saying I DON’T use apple HomeKit with my Sonos and they aren’t even registered with the home app.  I have a play 5 that always reverts to kitchen. I’ve removed it, factory reset, reinstalled and named living room. 24 hours later and it says kitchen again.  I have a move that does the same thing except it always goes to dining room.  sonos has no clue how to fix it.  help!!!

18
N
6 days ago
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Gareth HContributor I
posted in Components and Architectural

Adding Architect speakers and Amp to my existing SONOS network

Hi, I’ve built a new kitchen diner extension on my house and wanted to install the architect/Sonance in ceiling speakers in the space. I’m looking at buying the set which gives two speakers and an amp, then adding a second set of speakers as I understand the Amp can handle up to about 6 speakers. I have numerous SONOS products throughout my house already, and wanted to make sure the Amp would connect just like any other product and I could control music in the new space just like any other speaker in my house.Any help or advice would be greatly appreciated.Thanks, Gareth.​​​​​​​

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G
6 days ago
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juju91700Contributor II
asked in Components and Architectural

sonos connect amp

bonjour a tous puis je connecter un sonos connect amp sur entree locale et faire jouer cette meme musique en groupant un deuxieme connect amp sans latence pour les faires jouer dans la meme piece?

1
Ken_Griffiths
7 days ago
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Wehrlich13Contributor I
asked in Components and Architectural

port output

I’m able to get my CD player INTO the port. How do I get output through my receiver to my old non-sonos speakers?

3
Stanley_4
7 days ago
A
achauhan54Contributor I
asked in Components and Architectural

sonos amp + play 5 gen1

Is it possible to connect Sonos Play 5 gen 1 to Sonos Amp wirelessly.

7
E
7 days ago
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szabokristofContributor I
posted in Components and Architectural

Sonos AirPlay 2 Control

I have a Sonos AMP which was added to Apple Home app. I have an Apple HomePod too. I can control the Apple music on the HomePod with my iPhone and with my MacBook. I’m not AirPlaying to the HomePod, I can select it from the “Control Other Speakers & TVs” list and the HomePod streams from Apple Music itself. I would like to achieve this with the Sonos AMP. I know it is possible, but just via a very tricky way.Normally the AMP doesn’t show up on the “Control Other Speakers & TVs” list when I used it with other source (ex.: HDMI ARC). If I select as an AirPlay destination on my iPhone, I can AirPlay to it but in this case the iPhone sends a stream to the AMP. If I close the music app on the iPhone the music stops on the AMP.  But if I ask Siri on the HomePod (not on iPhone) to play something on Sonos, a music played back on sonos, and the AMP shows up on “Control Other Speakers & TVs” list. In this case the AMP streams directly from Apple Music. I tried to disconnect the HomeP

4
selsrog
7 days ago
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browndk26Avid Contributor I
asked in Components and Architectural

ethernet on arc

What is the purpose of the Ethernet port on the arc soundbar and the sub? Currently I have the arc connected via WiFi but I am wondering if Ethernet would be better.  Router is located on the TV console about 18 inches behind the soundbar. Wi-Fi connection shouldn’t be a problem. I do understand that my sub and era300’s connect via WiFi to the arc. 

7
Airgetlam
8 days ago
M
MarcachusettsContributor I
asked in Components and Architectural

Sonos Connect:Amp flashing amber/white

I have a Sonos Connect:Amp that has been working great until recently. I have read through several similar posts in here and performed some troubleshooting, perhaps the most helpful to highlight is after reconnecting the amp to the app, the light is white. I have no speakers plugged into the amp and I attempt to play music to the amp and it immediately begins to flash white/amber. Any suggestions?

4
M
8 days ago

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