Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,889 Topics
  • 21,956 Replies

3889 Topics

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Steven TallachContributor I
posted in Components and Architectural

Connect Amp won't update and now won't (ironically) connect.

Hi. My Sonos system consists of a Connect Amp wired up to non-Sonos speakers and a Play 1. Both have been working fine on the S2 app until a few weeks ago the app informed me that the Amp required a software update. The update didn’t work and I got a 1013 message. Since then I’ve tried all the different things suggested re. the 1013 message and spent an hour on the phone with Sonos trying to resolve it.I realise one possibility is that my Connect Amp is no longer supported by Sonos. However I don’t know this for sure - I’m not sure which “Gen” my Amp is. One of the things I tried, though, was to downgrade the Amp from S2 to S1. However when I did so the S1 app didn’t appear to be able to connect the Amp.I have now tried again with the S2 app. The system appears to recognise the Connect Amp. However now on my system the Connect is showing as “Not connected” but every time I try to resolve this all my app says is “All products seem available”. The Connect Amp is no longer showing as regi

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1 hour ago
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CheapshotContributor I
asked in Components and Architectural

alarm setup

I’m going to attempt to set up an “alarm” in an effort to solve my issue with my 1 ½ week old Sonon Port that stops playing music when my amp shuts off then turns back on. If I see it correctly, I can set the start time of the alarm, set the duration of the alarm and select the input audio for the alarm. So I should have music from the Sonos library(alarm source), playing at my alarm start time of 1030am until my 10 hour duration is up. Correct?Here’s the current setup. The Port is connected to the internet via a Cat 5 cable. I’m streaming music from the Sonos app. The Sonos Port outputs to a Shure mixer. The Shure mixer outputs to a QSC CSX 800V amplifier that drives 5 Episode all-weather  70 volt speakers. The speakers provide sound at our large community swimming pool. The music has to be off between the hours of 9pm and 1030am, community rules. I saw no way to turn the Sonos Port, the QSC amp and the Shure mixer off then back on with some setting feature. I put a mechanical timer o

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Corry P
10 hours ago
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CheapshotContributor I
asked in Components and Architectural

Music stops

New Sonos Port that is hardwired to the internet. The Port outputs to a Shure mixer that then outputs to a QSC 800V amp that's on a mechanical timer that shuts it off at 9pm and on at 10am. When playing music from the Sonos library or SiriusXm, when the amp turns on in the morning,  there is no music playing or even selected to be played. I have to select what to play and play it. Is there some kind of "sense" circuitry?

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1 day ago
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Glo DevineContributor I
asked in Components and Architectural

Alarm plays wrong Tune-in station

I see many posts about wrong music and the alarm.  I’ve had this alarm set up for years, but suddenly it plays the last Tune-In station that was listened to, anywhere in the house, not the Tune-In station set for the alarm.  At the same time, if I look at the app, it looks as if the system is playing the station selected for that alarm.

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1 day ago
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Doug_44Contributor II
asked in Components and Architectural

ZonePlayer ZP90 runs for a while then dissappears

Over the past month my ZP90 is disappearing from the network.  It worked great for years, but now when I power it up it appears in the App and plays music, but after a time it stops playing music and disappears from the app.  The white lights are on while it’s working and after it stops working.It’s been getting worse.  Originally I could cold boot it and it would last for weeks; then days; and now minutes. Can you please help me diagnose and fix the issue?Thank you,DougM 

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1 day ago
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JayMac61Contributor I
asked in Components and Architectural

Port with Fluance puttering noise in background

I have a Fluance RT81 with built in amplifier. I hear a low puttering noise in the background, all the time. It’s erratic in pattern and volume, but constant.  When I turn the gain down (source) it decreases, but using the app volume control while playing music, you can hear it.  I’ve reconnected the cables, rebooted everything, but the puttering is still there.  Any ideas? 

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buzz
1 day ago
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FusionheadContributor II
asked in Components and Architectural

Sonos Amp Turntable Distortion

I’ve seen this thread a few times but I still haven’t found an answer.  I have a Technics turntable into a Cambridge Solo Preamp into the Line-in on my Sonos Amp.  Originally I had a cheap Pyle preamp and everything work fine until one day I started getting distortion so I upgraded my preamp to the Cambridge.  Distortion is still there.  I even ordered new RCA cables to see if that will fix it but I’m not convinced that’s the issue.  Any thoughts?

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buzz
2 days ago
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Ejmcga53Contributor I
asked in Components and Architectural

One subwoofer for two rooms?

I am renovating a house and will have a family room with a surround sound setup ( Arc + 2 Era 300s + Subwoofer Gen 3).  The living room is separated from the family room by a thick wall. I was planning on using two era 300 speakers in the family room primarily for use as a stereo setup. I was wondering if I could place the Subwoofer in the wall separating the two rooms and depending on which room I was in, have the subwoofer provide the bass for either room.  If this would work I would place the subwoofer between studs and finish the wall by installing a grill with speaker cloth to hide the subwoofer.  Would this work?

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buzz
2 days ago
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LJ2018Trending Lyricist I
posted in Components and Architectural

Connect - LINE-OUT low volume since update S1 app

Hi I have been a Sonos user for many years and had my existing core system in place for 9 years.   Part of this system is a Connect that I use the line-out from to feed into another system.  This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing. It has always been set to “Fixed” and operated perfectly.Now in the second system even with the volume in the second system set to max it is barely audible.    The only change is the App.Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment. I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause.  You have pushed me into the S1 sub culture now - how long is this going to resolve ? The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.The external device is an old Living Control (that to be honest

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3 days ago
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Wazzer150864Contributor I
asked in Components and Architectural

Sonos Connect Sound Out of Sync with other with other Sonos Speakers

Hello,I have had a Connect for about 4 years and it has allowed me to play my Sonos sound through my old Hi-Fi speakers without issue..However, recently a lag in the sound from the HiFi speakers and the rest of my Sonos speakers has occurred, which makes it unlistenable. All my software updates are done. Is this a known issue and is there a fix please?Thanks, Paul    

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3 days ago
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XicContributor I
asked in Components and Architectural

Play 1 and Roam different performace

Same room, same wifi signal. Roam is working perfect, Play 1 inestable signal, why?4 months working perfect but one week ago play1 started loosint signal. No changes in the wifi system, same location. I work with roam in the same place of Play1, any issue. This is crazy

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3 days ago
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karstenjensen.dkAvid Contributor I
asked in Components and Architectural

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine? I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home. My zones are:  Office: two Play 5: gen1Livingroom: Soundbar, Sub and two Play:3Room 3: Play:1Room 4: Play:1 I do have a booster as well.  Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office. I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine. I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office. On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zone

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3 days ago
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98mutedContributor I
asked in Components and Architectural

Help with 4.1 living room and outdoor room

Hi, I am planning on the following setup and had some questions on the in ceiling and in wall speakersLiving Room - 4.1 surround system (virtual center channel)2 in wall speakers on TV wall (can these be mounted sideways?) 2 rear in ceiling speakers I believe I need 2 amps for this (1 for in walls, and 1 for in ceiling surroundsOutdoor Room2 in ceiling speakers 1 amp

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J
4 days ago
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Gert_4Prominent Collaborator I
posted in Components and Architectural

The constantly changing Port sound signature on the analog audio output.

What I am writing here is not a question but simply an observation, and written with the hope that Sonos will take note.I use my Port with the variable analogue output, these are connected to a power amplifier, therefore I use the Ports equalizer and loudness function.(There are probably not many people who use their Port this way.)But after the update to version 15.4, my Port's sound signature has been changed again - again.The sound lacks warmth and musicality and it is very voice oriented and clinical sounding.That is, a sound image that you want to aim for with a soundbar that plays together with a subwoofer and not from a product like Port. And e.g. the bass control now only adjusts the very lowest bass, before it worked higher up in the bass frequency range.The loudness function has also changed.At the same time, it seems that the DSP is programmed to give more attack in the midrange sound. My experience is that Port's sound changes almost every time a new software update is rele

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Corry P
4 days ago
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burberryaffinityContributor I
asked in Components and Architectural

Can I pair two Ports as a stereo pair?

I happen to have some Meridian DSP digital loudspeakers that use a coaxial digital input. If I can use two Ports combined as a stereo pair then I can connect these speakers accordingly and not need to wire them to each other.

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6 days ago
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NanorTContributor I
asked in Components and Architectural

2x Gen 3 Subs In Sonos.com System

Hi Guys, I have a quick and maybe stupid question. I just added a 2nd sub and it’s not listed/named the same as the 1st one. Is this normal ?   Moderator edit: removed serial numbers from picture

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6 days ago
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dsand31786Contributor I
asked in Components and Architectural

just set up a port and am getting static through my speakers

I just installed a port on my stereo. It was working fine but suddenly I am getting a noise almost like a speaker is blown. But, the volume was  low and when I switched to my CD player it sounds perfect

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Corry P
7 days ago
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PropchekContributor I
asked in Components and Architectural

Sonos Connect AMP - No Green Light

After factory resetting the Sonos Connect AMP, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect AMP to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.Thanks

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7 days ago
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hypechezContributor I
posted in Components and Architectural

Sonos Turntable Reccomendation?

Hey all --- Interested in buying one of the Turntables on Sonos site to plug into my existing mutliroom Sonos System.Two questions:Which turntable do you reccomend on the site? Do these turntables require connection to an AMP or Port, etc or do they have their own AMP that allows it to connect to Sonos system without new wires?

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SarahN
7 days ago
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Mavak72Contributor I
asked in Components and Architectural

Sonos Port to DSP to Amplifiers

I am setting up a multi-room audio system and I want to stream music via SONOS as I have additional equipment that use this ecosystem. I considered adding a DSP to distribute the audio signal to 3 amps. I am new to audio systems so I would like to know if my way of thinking is correct.1) Does using an XLR Y cable affect the quality of audio signal sent to the Amps?2) I am thinking of using either the Dayton Audio DSP-408 or the t.racks DSP408. I like that Dayton offers mobile app control but I want to buy the one with the best audio processing capabilities. Is there any advantages on the t.racks over the Dayton?3) Ultimately will the inclusion of the DSP improve Sonos audio (DAC) or will all these conversions affect quality? Could I possibly have better results if I avoid the DSP and use a crossover or splitter to go straight to the amps, and use the amp limiters for the subwoofer channels set the frequency range?Any input will help! Thank you!   

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buzz
9 days ago
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RF7Contributor I
posted in Components and Architectural

Sonos One dead (cannot power up).

i just had one of my Sonos One, less than 2 years old, die on me over the weekend. it doesn’t power up at all. it’s not the power cable as the cable works with another unit i have. what should i do? and fortunate / unfortunate timing, as i was looking to buy a few more units - need to relook options.

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9 days ago
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Mike2008Contributor I
asked in Components and Architectural

Sonos Move won't connect or pair to MacOS or IOS

I’ve had the Move for 2 years and sorry to say its never worked & sat in a wardrobe. Have pulled it out today and tried again after reading numerous instances of same issue - macOS can pick up the Bluetooth link, the iPhone App cannot do anything, operates on a separated channel 6 with Telstra 100mbs modem. Have deleted the App reinstalled on both macOS and the iPhone to no avail, have used regular charge and usb-c on Move as well as resetting the Move.Don’t know what to do next, other than throw the product out.

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Airgetlam
9 days ago
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Tobias_DKContributor I
asked in Components and Architectural

How do I get my 30% trade up discount from my Connect:Amp?

I recently bought a used Connect:Amp with the sole intention to get a 30% discount on a new product. I bought it from a friend who has not used the trade up scheme. I have connected the device to the Sonos S1 app and it appears under “System” on my Sonos account online. However, it does not appear under “Upgrade”. It has been three hours now and it still does not appear. Can you guys help me out? I am completely new in the Sonos world.

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Airgetlam
10 days ago
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ChuckCoAvid Contributor I
asked in Components and Architectural

Upgrade Bridge?

I am being offered a credit to upgrade my 5-year-old Bridge to a Boost.  Are there any compelling reasons to do so? Does the Boost offer more features or better performance?

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Airgetlam
12 days ago
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HamzalakhanyContributor III
asked in Components and Architectural

connecting two sonance mag 6.1 garden series systems to create 12.2 system.

https://www.bestbuy.com/site/sonance-mag6-1-mag-series-6-1-ch-landscape-outdoor-speaker-system-powered-by-sonos-each-brown-black/6440405.p?skuId=6440405 The is a system I looking to buy. It comes with 6 sonance speakers, 1 subwoofer and 1 sonos amp. I am looking to cover an area of around 5000 sqft so I am pretty sure the I can combine the two systems of 6.1 to create a 12.2 to play the same music.  my question is that can I use the the 12.2 system with only 1 amp, so then I will have 1 amp leftover to use in another area with different speakers. The sonance website mentions that the system can be upgraded to 16.2 with only 1 amp but I want to confirm.  https://www.sonance.com/assets/media/files/downloads/SGS_Data_Sheet_080704.pdf https://www.avinstalls.co.uk/sonance-garden-series-sgs-81-satsub-system-with-sr2125-amp-p-308  

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K
13 days ago

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