- - Info Hub
Groups
Support site
Release Radar

Community
Get help and assistance with your Sonos system
Components and Architectural

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

4,911 Topics
27,272 Replies

When you subscribe we will email you when there is a new topic in this category

Stanley_4

answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...

4911 Topics

Most replies

Most views

Newest first

maximlequeuxContributor I

asked in Components and Architectural

Amp touch controls not working (since last update) - S1

I have been running a new Amp with my older Sonos 1s and 5 for a couple years now with no problems. But a couple weeks ago the touch controls stopped working on the Amp. Has anyone else had this problems with the Sonos S1 app?Everything else functions, just not the touch controls on the Amp.

133

11 hours ago

Pete DobsonContributor I

asked in Components and Architectural

Sonos ZP120

The power amplifier has stopped outputting sound. all other aspects (front end; WiFi, etc. are still working. Inside on the main card I found the main amp power supply is supposed to be 36v. In my case it is only 17v. All low volt supplies are present and correct. Has anyone else experienced low supply volts and what did they do to fix it. Can’t find any broken diodes on the board. Does anyone have a circuit diagram?? BR Pete D.

1 day ago

henkalContributor I

asked in Components and Architectural

In-Ceiling Speaker Placement and Size Advice

Hi, I have a single story double-fronted weatherboard in Melbourne, Australia that is being extended, restored and built next year and currently planning placement of in-ceiling sonos speakers by sonance and would love guidance and advice on optimal size (6” or 8”) and placement for both 2 x bathroom areas (Bath 1/W.I.R and Bath 2/Laundry) and then open plan living (TV), dining and kitchen area.For the living (TV) area I plan to have Sonos Arc Ultra, Sub 4, and currently 2 x 8” in-ceiling as rears, but thinking it would make sense to have a 2nd pair of 8” in-ceiling more for the dining/kitchen area and for music. The bench that goes from the kitchen through to the dining will have a turntable and was thinking an Era 300… is this too much? or?In the bathrooms, I thought 6” but maybe 8” would be better and in non stereo? unsure on exact placement or how close could have to shower…Bath 1 is 2.9m - could have speaker in/near showerBath 2/Laundry is 2.9m but then there is a skylight above t

131

1 day ago

Nick100774Contributor I

asked in Components and Architectural

connect amp 8 digit pin

Attempting to update network settings. Being asked for an 8 digit pinConnect amp categorically does not have an 8 digit pin printed either on underside or back. Stuck! Moderator Note - Recorded and removed serial number.

171

1 day ago

eagleshoreContributor I

asked in Components and Architectural

Sonos skipping songs/stops playing songs

Like many others, I have had issues with the new Sonos skipping songs and stopping play altogether. The answers given on this forum don’t appear to have fixed the issues, at least in my case, but I finally tried something that seems to have helped the issue. I post it here since it seems all the forum questions regarding this issue have been closed.My network has a Linksys router, with a Beam located 3 feet from the router (wireless connection), and two remote speakers located 10-15 feet from the router, so signal strength is very strong. Re-booting everything did not help. Finally, I logged into the router and found the Sonos device on the network. The Linksys router I have allows up to three network devices to be give higher priority, so I gave the Sonos device high priority on the network, and the skipping is improved, but not totally eliminated. It’s barely usable at this point.So I agee that the song skipping issue is network related, but something needs to be done in the new Sono

24310

1 day ago

Marten HContributor I

asked in Components and Architectural

Unable to Reconnect Sonos Connect Gen 2 After Factory Reset

I have a single Sonos Connect Gen 2 in my setup. It is connected via Ethernet, and WiFi was previously deactivated. After encountering sound issues, I decided to reinstall the system. I deleted the Sonos app, reinstalled it, and performed a factory reset on the Connect.The Sonos app finds the system and prompts me to press the pause button. After doing so, I get an error message stating that it cannot connect to “”. I tried changing the WiFi name and connecting to a different network, but no wired or WiFi networks are detected.I suspect the Connect's WiFi is still disabled, and the installation process cannot reactivate it. I'm now stuck and unable to complete the setup.Please assist with resolving this issue or provide guidance on re-enabling WiFi to complete the setup process.Thank you.

10613

1 day ago

Tony Roberts_1Avid Contributor I

asked in Components and Architectural

Speaker balance on Amp

Hi, Since the ill-fated app update we have lost the ability to alter the Amp's speaker balance. An astounding omission for a supposedly high-end audio product.I used this every day as my dining table is close to one speaker so I would adjust the balance then set it back when listening from the sofa. What is the timeline for restoring this basic feature? I can't see it on the trillo board.

804

2 days ago

ynwa1Contributor I

asked in Components and Architectural

Sonos AMP

I currently have 4 Sonos (2 pairs) 8inch in-ceiling speakers connected to my AMP. I purchased another pair of 8 inch sonance (Not Sonos/ sonance only) speakers. Will the amp be able to handle this?

162

2 days ago

littlekingContributor I

asked in Components and Architectural

Sonos Outdoor Speaker Placement

Hey everyone, I'm trying to decide placement of the Sonos by Sonance Architectural speakers for my patio. Since I'm an audio novice, trying to see if anyone could offer advice for speaker placement.Attached is the layout of the patio (brown) and yard (light green). The black areas are where the house is located. The numbers are roughly the dimensions (in feet) of the yard.There are three potential speaker locations in red, green, and blue circles. What two speaker positions out of the three would work best for coverage of the patio and yard?Thank you!

274

2 days ago

PhilmitresContributor I

asked in Components and Architectural

connect a none sonos Amp

Hi I’ve a Keff 400b Sub. it’s a expensive sub. Part of my old system. I’ve moved over to Sonos. ( not sure if I’ve made the right move 🙈)I’m using 2 x play5. As stereo. 1 x Sonos sound bar 1 x play1 but I would like to use my existing Keff SuBive purchased a Sinos connect ( eBay. Second hand ) but it’s saying This product is only compatible with the SonosS1 Controller. It isn't compatible with your Sonos S2 app.so my question Can I connect my sub as a sub within my Sonos system. thx for any help you can give me. Phil

425

2 days ago

Konstantin79Contributor I

asked in Components and Architectural

Sonos App doesn't find existing system.

Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could.

43452104

3 days ago

benibunnyContributor I

asked in Components and Architectural

Sonos devices ignoring DHCP offers

Good evening,I am having a strange issue where I have 16 SONOS Port that do not get a an address from the DHCP Server. The issue occurs if I connect the devices to the ISP modem and also if I connect them to a SonicWall TZ670. However the DHCP assignment process works fine if I connect the Sonos devices to an old TZ300.On the packet capture from the firewall I can see how the DHCP process which is supposed to be Discover-Offer-Request-ACK is being repeated Dicover-Offer and the Sonos devices are ignoring the DHCP Offer and start over. Also many other devices work fine with DHCP on this network. We have done more than 100 installations with Sonos and Sonicwall and this is the first time that we have this issue. All devices are connected with a cable to a Cisco switch which has the recommended STP settings.The DHCP offer is being sent to the broadcast address 255.255.255.255 / ff:ff:ff:ff:ff:ff. I am mentioning this because there are DHCP servers that are sending unicast Responses and AF

16710

3 days ago

Newbie1261Contributor I

asked in Components and Architectural

red flashing light

My connect amp keeps flashing red. I factory reset it but it goes back to flashing red. I’ve spent hours on here trying to figure it out. It’s a new house to us and the rest of the Sonos system is working well but this one connect amp. Looking for some more troubleshooting advice.

211

4 days ago

sibles51Contributor I

asked in Components and Architectural

DAC’s?

I have a full sonos system around the house and integrate my Rega planar P1 and Marantz CD6007 using a sonos port. My question is this:Can I improve the sound output from my Marantz CD6007 by connecting an external DAC inline (using the optical output) and then into the Port, or is that just a DAC into a DAC? The Port obviously has a DAC inside it but can I improve the signal before it gets to the Port?Many thanks in advanceNeil

323

4 days ago

ACHofNYContributor I

asked in Components and Architectural

Still unable to group Amps

I have 5 amps (one current generation) and one old soundbar, since the App major update, I have not been able group them. I get the “Unable to Connect”.For a brief period, I did have one update for all the units and it worked for a very short period. Then it failed again for months. Since 3 units are in one open area, it is very important to be able to group them. I tried power cycling all the units, no luck. They are all upto date for the software. If it prolongs much longer, it would have to replace all the until with alternatives. And not get any additional Sonos in the other rooms.

326

6 days ago