Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
- 3,543 Topics
- 20,111 Replies
Good day allI am desperate for some help with my Sonos system; it has never been reliable, and my efforts to sort it just seem to make it worse and worse.My setup:Sky Broadband through a TP Link Archer VR2100 routerSonos BoostGF:Beam, Sub and Two Play:1’s in Living Room. The Beam is plugged into ethernet.Playbar, Sub and two Play:3 in Games RoomSonos One/Sonos One SL pairing in Dining RoomSonos One/Sonos One SL pairing in KitchenFirst:Play:1 in daughter’s bedroomTwo Play:1 in Master BedroomPlay:1 in StudyI have made permanent IP addresses for all the Sonos stuff in the router.After much cocking about this weekend I have finally seemed to get everything running on the Boost (I got this about a month ago in the hope it would solve the endless drop-out and play errors, and it’s only today I managed to get everything connected to it at once) so all are on WM: 0. I just tried playing through all speakers and it worked! Brilliant, sorted, I thought. Forty minutes later the whole system w
Reviving my account here to post this:My music library is completely in Spotify and I rarely listen to playlists, I simply shuffle my entire “My liked songs” list. I've done this on Sonos for years, with a list of just under 3000 songs.Now, I am having exactly the issue described in this topic: (that was apparently never satisfactorily resolved)I'm consistently getting the “unable to add tracks to queue” error when I try to play or shuffle my liked songs. Not sure when this started, I think it is on the order of days, maybe a few weeks. Most of the time my Sonos queue is filled and I don't have to re-add tracks, and I don't remember when it last worked successfully.Of course I will get the boilerplate response, but I'd like to head that off by saying:I have restarted my network and my entire Sonos system sequentially as per the standard procedure. (twice) This used to work flawlessly with exactly the same amount of tracks, on exactly the same network until very recently. This topic:
I just got my Beam Gen2, and I connect it to my TV with HDMI (eARC) Port.My Xbox series X is connecting to another HDMI port on my TV.But I found that my Xbox not recognize any dolby atoms device, I did some research online, the above connection method should be able to do the bypass.See if anyone have this experience about it. Thanks
I set up new S1 system with a ZP90 that I had at my lake cabin. The controller gives the message “Bridge needs an update”. When I attempt to update, it fails immediately. I will add that the controller says (unused) next to it on the app. However, my system is basically functioning from the mobile apps. It will not function from the PC app. I cannot use the bridge to add a product. I have to connect another component to the router to add to the system. I also am unable to register any products as long as the bridge requires an update. How can I get the bridge to update so I can get full system functionality?Bridge ZP90 Sonos One (Gen2)
Hi there. We recently built an open-air outdoor structure next to our pool, we’re planning to mount a TV and are looking for recommendations for sound. We currently run our house on all sonos products (arc, playbars, play1 &3, subs,etc) and outdoors we have Bose landscape speakers connected via sonos connect. I was planning to purchase the outdoor architectural speakers and amp to connect to the tv for sound but was sure if that was the best option. Any advise would be greatly appreciated.
I was listening to Audible all morning over my Sonos and it suddenly disconnected. I went to reconnect and am getting a modal saying, “This content is not currently available to be played on Sonos.” I’ve literally never had an issue playing Audible over my Sonos. What gives? What changed? Zero help from any support from Sonos. Extremely disappointed right now.
Hi there,I’ve got 9 speakers around the house. A paired set of Play Ones in the kitchen are consistently AWOL when I want to start playing something. I’m looking for suggestions on the next changes I should try.Maybe it’s the speakers, maybe it’s my network config, maybe it’s wifi interference.I’ve had problems in the past with keeping any speakers connected and have tried several configs with varying success. Only having two speakers that disconnect/disappear regularly is the best it’s been, but still pretty annoying.Setup:1x Playbar & 2x Play:1 in front room HT setup on main floor2x Play:1 stereo pair in middle of main floor in dining room1x Play:1 in middle of main floor in office2x Sonos One stereo pair in kitchen at back of house on main floor1x Play:5 1st gen in basement at back of houseMy home network is a Unifi system with 4 access points so lots of options for configuration and lots of rope to hang myself with.One AP in mid main floor, one at front of house on top floor, o
I’ve had my Sonos for years. In the last 6-12 months it seems like all of my devices disconnect for no reason and I need to reset everything to get them connected again. I have a sonos 1 and 5 running 14.19. Currently using an Eero mesh router. Driving me crazy and making me consider getting rid of all of my speakers….
Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming
I have purchased 2 Sonos One SL speakers, My questions are as follows.1:If I purchase a Sonos Port will I have the ability to connect it to my current sound system amp (connected to CD/DVD and television) and be able to “run” the sound from the old amp thru my new Sonos speakers in addition to “old” speakers currently wired to old amp? Question 2: Will I de able to send streamed music through the “old wired “speakers as well as the new Sonos pair?Thanks for your helpA Sonos Newbie😉
Has anyone else run into an issue with the volume increments being in increments of 5? I’m assuming this is because of a recent update to the iOS app (I noticed it when the app version was 14.15 and after having updated to iOS 16) because before I could control my volume just fine. Now, when I go into the Sonos app and tap the volume bar, it rounds to the closest increment of 5. For example, setting to 16 or 17 moves it back down to 15 and setting to 19 moves it up to 20. Trying to set the volume with grouped speakers also is basically impossible as a result since it tries to find a good spot for all the volumes. I noticed some people on Reddit reported this as well. Anyone else on this forum notice this and is there a bug fix planned? Also as a side note, how does the Sonos app not have a bug reporting feature? Why do I have to create a forum account to report an issue, it should be possible in the app itself
My issue is that I randomly get playback drop outs and the error log says ‘Unable to connect to Sonos product.’ The playback usually comes back and the next song in the playlist plays.It’s been doing it to me for a lover a year and it just did it again to me tonight.I’m currently running the following:Sonos OS: S1Version: 11.6.1 (build 571334140)Hardware Version: 188.8.131.52-2.0I’ve seen instances of this query before and the replies have always been centered around Wi-Fi. I’m not convinced as I get the same problems and I’m not running any Wi-Fi for my Sonos, which uses ZP90’s into Hi-Fi units.I am using a wired network of Netgear Pro Gig switches, Cat5 cabling and the NAS is a Dell 720 server (running Debian Linux 10.x) which it’s absolutely rock solid for everything else on my network.Note: I’m a network/computer professional with 30+ years in the game.
I have a Playbase hooked up to my TV with the optical cable and want to be able to play my turntable through the playbase. I want to clarify my understanding of how things are actually connecting using a Port. • If I get a Port and connect that to the line out from the amplifier how is the output transferred to the Play base? Via the WiFi network that everything is attached to? • How do I select what audio is coming out of the playbase? • Does the TV need to be on?
I update the S2 app on my phone (and the software running on all my speakers) to 14.18 following an in-app prompt a few days ago.Since then my Connect has been gradually starting to lose time (lag) behind all the other speakers, getting continually further behind. The echo caused by the lag becomes noticeable after a few hours, and after 24 hours I’d say it’s more than half a second behind. The lag can be eliminated by rebooting the Connect, ungrouping it from my other speakers, or switching to a line-in source, but it soon returns and appears to get progressively worse.I’ve spent (wasted) a couple of hours talking to Sonos support through live chat and on the phone with no success. As usual they have run through their standard set of responses, for example “there’s a lot of wireless interference”. Well yes, I live in a thick-walled house, in a built-up area, of a densely populated country, not a log cabin made of balsa wood in the middle of nowhere. Of course there’s a lot of int
I have a Sonos connect wired to my purely analog amplifier (connected to 2 floorstanding speakers through cable).I’m trying to stream Spotify music to the amplifier from my iPhone XS (so that I use the Sonos DAC) but the sound is chopping up (1-2 sec drops every minute or 2). So, no wireless speakers or anything,Sonos connect is on channel 6, router is on 11. I can stream perfectly from the iPhone to wireless homepod speakers so the wifi is not the problem probably. Not sure what is.
After four years of perfection, one of my Connect (GEN2) started lagging behind all the other Sonos speakers. Happens regardless of the source (TV, PC, Sonos App using Spotify, etc.). Have always used Sonos Net. Unplugged the Connect, waited 10 minutes, plugged it back in and made no difference. Tried the same with the Sonos Boost (ethernet connected to the router), then the router itself, and still the same lag only in the two B&O towers connected to the Connect (GEN2). The other Connect (GEN2) still in perfect sync (also connected to two B&O towers). The only difference between the two is the one out of sync has Hardware Version 184.108.40.206-1.1 and the other is 220.127.116.11-1.1. I’ve also tried changing wireless channels, to no avail. I have the app on three phones and a PC, all using version 14.18. Any ideas?
We have a system with a Play:1, Play:3 and Connect. All are in a single group.Until recently everything worked fine but in the last few weeks the Connect has started playing up. Even though the app is showing that music is still playing on the Connect and there is sound coming from the other two, the music stops on the system connected to the Connect.Removing the Connect from the group and adding it back in resolves the problem temporarily. I don't know how long the fix lasts, we normally find the problem has returned the following day but today it actually happened while in use.Has anybody else had this and found a solution?Thanks
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.