Skip to main content

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,891 Topics
  • 27,183 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9
4891 Topics
K
kvitalContributor I
asked in Components and Architectural
problem sonos connect amp

Hello. Problem with playing the Sonos connect amp. When you turn on playback, there is an instant sound and then disappears. As if the sound mute mode is turned on.I can send you a video of the problem.

614
K
2 hours ago
M
ModarinContributor I
asked in Components and Architectural
Should I keep my passive speakers?

I have a pair of Klipsch RP-5000F speakers connected to the Sonos Amp. This system has been good but now I will upgrade to the Arc Ultra and a set of the Era 300.My question is should eliminate my passive speakers altogether? I will be using the new set up as I have with the passive speakers for both music and television.Thanks!

505
sigh
11 hours ago
K
KHeinoldTrending Lyricist I
asked in Components and Architectural
Amps no longer “see” Sonos Architectural speakers

Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

46842
Jamie A
20 hours ago
S
STR1205Contributor I
asked in Components and Architectural
sound quality port versus amp

Is there a difference in sound quality between port and amp when using a turntable and only Sonos speakers?  

111
Airgetlam
1 day ago
P
PiclaxContributor II
asked in Components and Architectural
sonos amp no power

One of a several Sonos Amp has not worked. Sonos won’t back their products and will only provide a discount to buy a new Amp. I’d rather get the current Amp fixed and hoping fellow Sonos owners can help. Looks like “L2” is fried? Thoughts on fixing this? 

274
buzz
1 day ago
G
GripperContributor I
asked in Components and Architectural
Connect Amp Gen 2 Boot Light Time Sequence.

Hello Everyone, just bought a Connect Amp Gen 2,  I wanted to confirm the boot sequence to check I don't have one on the way out. My previous G1 connect amp started flashing the white light as soon as power was applied, and finally staying solid once connected. I expected the G2 to do the same, this time when power is applied, the white light comes on solid for 3 seconds, then goes out for 20 seconds, comes on again flashing until connected then Solid. The 20 seconds with no light is very consistent, so am hoping this is normal ?. Can anyone confirm this is the same on their G2 connect amp pleaseThanks very much 👍  

512
G
1 day ago
C
CWachContributor I
asked in Components and Architectural
Connect Amp S1 Connectivity

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

363
C
1 day ago
L
lceContributor I
asked in Components and Architectural
New construction, need audio rough in questions!

I am building a new house. There is currently no drywall so i am able to audio everywhere. My plan is to do 8 speakers in the living room, 2 in the master bedroom, few in the patio etc. My question is, how do i wire 4 speakers to 2 channels from the amp? Do I just go + to + on 1 architectural in-ceiling speaker and follow that to the + on the second speaker? Same for -? Thank you!

293
Stanley_4
2 days ago
Resurrected
ResurrectedAvid Contributor I
asked in Components and Architectural
Spotify not recognising Sonos speakers

I use Spotify to play podcasts.  They cannot be streamed directly from within the Sonos app, so you must use the Spotify app and then sync to whichever Sonos speaker you wish to stream through via the speaker icon within the Spotify app. However, constantly my Sonos units are disappearing from that app and do not reappear.  I've tried uninstall and reinstall, logging out of the account etc, all to no avail.  Anyone have the solution?  TIA

91
Airgetlam
4 days ago
M
mattfortContributor I
asked in Components and Architectural
Sonos Connect latency

My Connect is never in sync with my other Sonos speakers. I’m going straight into an amp, so it’s not AVR latency… Is this inherent with the connect?

855
M
4 days ago
M
MMP2024Contributor I
asked in Components and Architectural
Software for my connect amp

My sonos connect amp with serial number: 1508-B8-E9 etc… is not being detected by the application.I havent used for a few years - is there a software application that can be used?

161
jgatie
5 days ago
B
BlueflagContributor I
asked in Components and Architectural
Sonos Amps and Meraki Switches

Does anyone have any experience with connecting Sonos Amp:connect devices to Meraki switches? I have just installed four Meraki switches, replacing some old Netgear switches. One switch acts as the core switch and the three other switches are connected via trunk ports. RSTP is enabled, core switch has a priority of 0, other switches are set to 12288, 20480, and 28672. STP guard is not enabled on ports. There are approx 14 Sonos Amp devices on the network with the majority plugged into one of downstream switches. The sonos devices were producing a number of bdpu and loop issues so we disabled the wireless on each sonos device as there is ample cabling. We have also now plugged in the majority of sonos devices into the core switch. We are no longer seeing bdpu or loop alerts but the devices are intermittently disappearing from the sonos controller s1 app (from the rooms view on the app). I have also noticed that I'm unable to ping the devices when this happens but then they suddenly come

334
Jamie A
5 days ago
S
Scott S.Contributor I
asked in Components and Architectural
ZP 80 dropping but OK through COAX out

I have a ZP80 and a ZP90 which both drop the signal when I’m using the RCA outputs. Both work fine when using the COAX output. I believe this is because the COAX out bypasses the Sonos DAC and instead uses the DAC in my amplifier. My problem is, I want to use one of these with an amp that doesn’t have a DAC (or a COAX input). So, my question is, is there some kind of software update (or reset) that will get these old ZPs working through the RCA outs? I use the S1 controller and have mostly older Sonos gear that all works fine on S1.Alternatively, should I buy an external DAC that I can control from my ZP (use the COAX or Digital outputs) and plug the DAC into my amp using RCA outputs? Or would this be throwing good money away on old gear?  Thank you,Scott 

588
S
6 days ago
D
D4NRBContributor I
asked in Components and Architectural
Sonos Amp Truepley

Since the last update I have a couple of my Amps that will no longer detect the Sonos speakers. I have factory reset the Amp but still no joy.I have also swapped speakers from amps that are detecting and still unable to trueplay.Anyone else see this?

7010
K
6 days ago
H
HootContributor I
asked in Components and Architectural
Sonos Port and adding a subwoofer

Why can’t I add a Sonos Sub to a system using a PORT?  Will this ever be available? 

698
sigh
8 days ago
L
Larks TongueContributor I
asked in Components and Architectural
Splitting S1 and S2 on same 5 amps

I have 5 Connect Amps, all compatible with S2 app.  Unfortunately S2 app sucks, especially for My Music Library.  I would like to use the S1 app for My Music, and the S2 for streaming over the same 5 amps.  Is this possible?

415
L
9 days ago
D
DcruzContributor I
asked in Components and Architectural
unable to connect

I am unable to Connect again to Sonos App. Yet again this premium system has failed. We have 3 Play1 and a Beam but myself and my wife cannot control any device from our IPhones.For all the updates, this company still cannot provide a reliable app. I also have an Echo which never fails. 

382
D
9 days ago
W
whyisthisallsoexpensiveContributor I
asked in Components and Architectural
Network Switch

Hello Complete novice here! We have just moved into a new home with Sonos speakers in many rooms. There is an AudioVisual cabinet with a patch plug and a lot of ethernet cables. The router is in a different room and cannot be installed in said cabinet, so I am having the router somehow connected to AV cabinet.  Once the cabinet is “live”, then I need to buy a network switch and Sonos Amps, install them and get it all connected.  The question is - is this switch sufficient to run the Sonos system? I may consider Wireless Access Points in the future (though that seems excessive).  TIA!Confused!

485
Corry P
9 days ago
A
asbestosContributor I
asked in Components and Architectural
Port Audio Lags Behind All Other Sonos Devices

I have Sonos Port connected via CO-AX to an A/V Receiver. Three other Sonos speakers, at the corners of a large room, are all within listening radius for each other including the receiver listening to the Port’s output. Regardless of Audio Delay settings the Port is always just a few ms lagging behind the other three perfectly synchronized speakers. While enabling the receiver’s PURE DIRECT mode has reduced some lag, it’s still so present where an artificial reverb is created when the Port participates in playback. Is there anything I can do to mitigate this? Is there a chance there’s a way to reach the development team to request injecting a way to set a delay on “the rest of the Sonos installation” to reduce this reverb effect from the Port’s plus receiver’s output lag?

222
buzz
10 days ago
K
Konstantin79Contributor I
asked in Components and Architectural
Sonos App doesn't find existing system.

Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could. 

42662102
J
10 days ago
A
AmirYashContributor I
asked in Components and Architectural
sonos amp

I have tried multiple times to ensure the password is correct, but the connection still does not establish and there was a problem linking my Sonos (Amp) to my account!Could you please assist me in troubleshooting this issue? Any advice on how to resolve this would be greatly appreciated.Hello Sonos Support Team,Thanks for help!

282
Airgetlam
10 days ago
J
jannymanAvid Contributor I
posted in Components and Architectural
Sonos Port

Can anyone confirm if the Port has an optic in connection please? Trying to connect a Novafidelity X12 (Cocktail audio) streamer to Sonos. Thanks in advance. 

6610
J
10 days ago
B
benibunnyContributor I
asked in Components and Architectural
Sonos devices ignoring DHCP offers

Good evening,I am having a strange issue where I have 16 SONOS Port that do not get a an address from the DHCP Server. The issue occurs if I connect the devices to the ISP modem and also if I connect them to a SonicWall TZ670. However the DHCP assignment process works fine if I connect the Sonos devices to an old TZ300.On the packet capture from the firewall I can see how the DHCP process which is supposed to be Discover-Offer-Request-ACK is being repeated Dicover-Offer and the Sonos devices are ignoring the DHCP Offer and start over. Also many other devices work fine with DHCP on this network. We have done more than 100 installations with Sonos and Sonicwall and this is the first time that we have this issue. All devices are connected with a cable to a Cisco switch which has the recommended STP settings.The DHCP offer is being sent to the broadcast address 255.255.255.255 / ff:ff:ff:ff:ff:ff. I am mentioning this because there are DHCP servers that are sending unicast Responses and AF

1329
K
10 days ago
M
Murwin101Contributor I
asked in Components and Architectural
sonos ceiling speaker banging sound

It testing a Sonos setup for our new workboat and before installing I set it up on the floor to make sure it all works. The inside is being driven by 1 Amp and 2 Sonos ceiling speakers plus a sub. The Sonos ceiling speakers I just sat on the floor when testing. When I turned the volume up over 40% the speakers made a bad banging sound and the woofer seemed to be going crazy bouncing back in forth. It was the bass but it sounded awful. Once I went to 25% volume the bass sounded normal. I was wondering if this because they need to be in a void to sound correct. I want to know before we go ahead and cut holes in the roof of the boat if this is likely normal because they’re not in an enclosed void or if possible there’s a default. Was surprised how bad they sounded for expensive speakers. Wires were all red to red and black to black, 12 gauge. I have Sonos play 5 etc at home and they sound incredible hence why I pretty disappointed when testing these ceiling speakers on the floor. 

141
Stanley_4
11 days ago
S
surf1234Contributor I
asked in Components and Architectural
Sonos Port dropping out continuously - Worked for 18 months without issue

I have a customer with (3) Ports and (1) Amp. Over the weekend they had continuous dropouts making listening impossible. No issues since install and no new devices on the network. The last reboot of the Sonos hardware was 175 days ago. I have done the unplug Sonos units and reboot router and reset them to new to the set them back again multiple times with no luck. I also tried just using a single Sonos Port with the other Sonos products disconnected. Hoping someone else has history with this.I suspect a hardware failure because I battled (3) Ports with the same issue. Did the standard rebooting, restoring to new and setting up again multiple times. Typically audio would work from 1 hour to a day without dropouts and then start. Took (2) Ports out and same thing. After multiple trips customer decided to fold when I recommended the Russound Streamer which has been working perfectly for 8 months. His 34 zone system is (4) Russound MCA-88’s and he would not budge on using anything but Sono

515
Airgetlam
13 days ago
Terms & ConditionsCookie settings