Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,894 Topics
  • 21,992 Replies

3894 Topics

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CheapshotContributor I
asked in Components and Architectural

alarm setup

I’m going to attempt to set up an “alarm” in an effort to solve my issue with my 1 ½ week old Sonon Port that stops playing music when my amp shuts off then turns back on. If I see it correctly, I can set the start time of the alarm, set the duration of the alarm and select the input audio for the alarm. So I should have music from the Sonos library(alarm source), playing at my alarm start time of 1030am until my 10 hour duration is up. Correct?Here’s the current setup. The Port is connected to the internet via a Cat 5 cable. I’m streaming music from the Sonos app. The Sonos Port outputs to a Shure mixer. The Shure mixer outputs to a QSC CSX 800V amplifier that drives 5 Episode all-weather  70 volt speakers. The speakers provide sound at our large community swimming pool. The music has to be off between the hours of 9pm and 1030am, community rules. I saw no way to turn the Sonos Port, the QSC amp and the Shure mixer off then back on with some setting feature. I put a mechanical timer o

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19 hours ago
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Konstantin79Contributor I
asked in Components and Architectural

Sonos App doesn't find existing system.

Hi there,   I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot)   I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it.   I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming

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1 day ago
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elsworthpContributor I
asked in Components and Architectural

Sonos Port - Why so many problems?

So I have a sonos port and (6) speakers.  Once upon a time I could just come home and drop an LP on the Turntable.  The Sonos Port would automatically start playing out of a Stereo Pair (Sonos SL + Sonos One), then one day it stopped working.  I deleted/reset the port and reconfigured as part of my troubleshooting with the assistance of support.To this day I have to spend sometime 30 minutes trying to get them working.  I need to understand why I can’t just get it working the day I first setup where I can just put on an LP and have music playing from the stereo pair?  Any assistance would be great.I have called support soo many times it only works once, each time I call.Thanks 

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1 day ago
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AmosTContributor I
asked in Components and Architectural

Sonos Connect + Denon AVR

Hello, I would like to connect the speakers of my Denon AVR home cinema system to my Sonos system via a Sonos Connect.When I connect my Sonos Connect to my amp, in analog, I can't get my speakers to work. Do you know what the ideal connection is?Many thanks in advance!

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AjTrek1
1 day ago
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NSEMCContributor I
asked in Components and Architectural

AMP and Sony Bravia: cannot switch to TV Speakers

Hello, I recently purchased a new Sony Bravia TV and hooked it to a Sonos AMP. It’s connected via HDMI the eARC port. Unfortunately, when I try to switch the audio output to the Sony TV speakers, the TV will play audio through the TV speakers for approximately 1 to 2 seconds, and then automatically switches back to the external audio. Also, attached is a cable box via a separate HDMI port, but even with unplugging it, this issue persists. I have read multiple threads on this topic, but cannot find anyone ever found a resolution. I think we all have a sense that this is a CEC issue with Sonia having to do with the fact that the Sonos Amp is running all the time but I have tried to switch every setting I can find on my TV and have been unable to resolve it.Would appreciate any insight this community can provide on this issue.      Thanks,Stephen 

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buzz
1 day ago
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98mutedContributor I
asked in Components and Architectural

Help with 4.1 living room and outdoor room

Hi, I am planning on the following setup and had some questions on the in ceiling and in wall speakersLiving Room - 4.1 surround system (virtual center channel)2 in wall speakers on TV wall (can these be mounted sideways?) 2 rear in ceiling speakers I believe I need 2 amps for this (1 for in walls, and 1 for in ceiling surroundsOutdoor Room2 in ceiling speakers 1 amp

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J
2 days ago
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Eug7Trending Lyricist I
asked in Components and Architectural

External Volume Control for Port

My understanding, the Port has no onboard volume control. Is there a way to rig and external knob or something to do so? How to?

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K
2 days ago
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Steven TallachContributor I
posted in Components and Architectural

Connect Amp won't update and now won't (ironically) connect.

Hi. My Sonos system consists of a Connect Amp wired up to non-Sonos speakers and a Play 1. Both have been working fine on the S2 app until a few weeks ago the app informed me that the Amp required a software update. The update didn’t work and I got a 1013 message. Since then I’ve tried all the different things suggested re. the 1013 message and spent an hour on the phone with Sonos trying to resolve it.I realise one possibility is that my Connect Amp is no longer supported by Sonos. However I don’t know this for sure - I’m not sure which “Gen” my Amp is. One of the things I tried, though, was to downgrade the Amp from S2 to S1. However when I did so the S1 app didn’t appear to be able to connect the Amp.I have now tried again with the S2 app. The system appears to recognise the Connect Amp. However now on my system the Connect is showing as “Not connected” but every time I try to resolve this all my app says is “All products seem available”. The Connect Amp is no longer showing as regi

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2 days ago
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CheapshotContributor I
posted in Components and Architectural

Music stops

New Sonos Port that is hardwired to the internet. The Port outputs to a Shure mixer that then outputs to a QSC 800V amp that's on a mechanical timer that shuts it off at 9pm and on at 10am. When playing music from the Sonos library or SiriusXm, when the amp turns on in the morning,  there is no music playing or even selected to be played. I have to select what to play and play it. Is there some kind of "sense" circuitry?

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C
3 days ago
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Glo DevineContributor I
asked in Components and Architectural

Alarm plays wrong Tune-in station

I see many posts about wrong music and the alarm.  I’ve had this alarm set up for years, but suddenly it plays the last Tune-In station that was listened to, anywhere in the house, not the Tune-In station set for the alarm.  At the same time, if I look at the app, it looks as if the system is playing the station selected for that alarm.

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4 days ago
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JC SandovalContributor I
asked in Components and Architectural

A las 11 pm se acaba la fiesta

Hola a todos, les expongo mi caso para saber si a alguien le ha pasado, me reporta uno de mis clientes que 2 zonas donde tiene sonos AMP, todos los días a las 11 pm se baja el volumen y ya no lo pueden subir, como si se activara una función de restricción de volumen. ¿A alguien le ha pasado? Translate using Google Translate added by Moderator:Hello everyone, I present my case to find out if this has happened to someone, one of my clients reports that 2 areas where they have sonos AMP, every day at 11 pm the volume is lowered and they can no longer turn it up, like if a volume restriction feature is activated. Has this happened to anyone?

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Sotiris C.
4 days ago
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Doug_44Contributor II
asked in Components and Architectural

ZonePlayer ZP90 runs for a while then dissappears

Over the past month my ZP90 is disappearing from the network.  It worked great for years, but now when I power it up it appears in the App and plays music, but after a time it stops playing music and disappears from the app.  The white lights are on while it’s working and after it stops working.It’s been getting worse.  Originally I could cold boot it and it would last for weeks; then days; and now minutes. Can you please help me diagnose and fix the issue?Thank you,DougM 

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4 days ago
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JayMac61Contributor I
asked in Components and Architectural

Port with Fluance puttering noise in background

I have a Fluance RT81 with built in amplifier. I hear a low puttering noise in the background, all the time. It’s erratic in pattern and volume, but constant.  When I turn the gain down (source) it decreases, but using the app volume control while playing music, you can hear it.  I’ve reconnected the cables, rebooted everything, but the puttering is still there.  Any ideas? 

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buzz
4 days ago
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FusionheadContributor II
posted in Components and Architectural

Sonos Amp Turntable Distortion

I’ve seen this thread a few times but I still haven’t found an answer.  I have a Technics turntable into a Cambridge Solo Preamp into the Line-in on my Sonos Amp.  Originally I had a cheap Pyle preamp and everything work fine until one day I started getting distortion so I upgraded my preamp to the Cambridge.  Distortion is still there.  I even ordered new RCA cables to see if that will fix it but I’m not convinced that’s the issue.  Any thoughts?

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buzz
4 days ago
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KarenMContributor I
asked in Components and Architectural

Advice on connecting Sonos to wired speakers - indoor and outdoor

We have three sets of wired speakers - 2 sets outdoors and one set inside.  They are connected to our Sonos system using Connect with an old Denon receiver.  We would like to replace the receiver or use another option recommended.  We only play music and would like to be able to control the volume on the wired speakers separately by set.  Can anyone recommend a receiver or if we should use the Amp with a second Connect?  Thank you!

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K
5 days ago
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Ejmcga53Contributor I
asked in Components and Architectural

One subwoofer for two rooms?

I am renovating a house and will have a family room with a surround sound setup ( Arc + 2 Era 300s + Subwoofer Gen 3).  The living room is separated from the family room by a thick wall. I was planning on using two era 300 speakers in the family room primarily for use as a stereo setup. I was wondering if I could place the Subwoofer in the wall separating the two rooms and depending on which room I was in, have the subwoofer provide the bass for either room.  If this would work I would place the subwoofer between studs and finish the wall by installing a grill with speaker cloth to hide the subwoofer.  Would this work?

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buzz
5 days ago
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LJ2018Trending Lyricist I
posted in Components and Architectural

Connect - LINE-OUT low volume since update S1 app

Hi I have been a Sonos user for many years and had my existing core system in place for 9 years.   Part of this system is a Connect that I use the line-out from to feed into another system.  This has always worked fine, but since the recent S1 app update, the volume of the line-out has dropped to virtually nothing. It has always been set to “Fixed” and operated perfectly.Now in the second system even with the volume in the second system set to max it is barely audible.    The only change is the App.Ive connect a second device to the Line-OUT and this too has very low volume, so its not the secondary equipment. I have to say over the years I have become more and more frustrated with the Sonos updates and the delays in the various fixes that these usually cause.  You have pushed me into the S1 sub culture now - how long is this going to resolve ? The Sonos products consist of this connect, 4 connect:amps, a Play:1 and a ONE.The external device is an old Living Control (that to be honest

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5 days ago
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Wazzer150864Contributor I
asked in Components and Architectural

Sonos Connect Sound Out of Sync with other with other Sonos Speakers

Hello,I have had a Connect for about 4 years and it has allowed me to play my Sonos sound through my old Hi-Fi speakers without issue..However, recently a lag in the sound from the HiFi speakers and the rest of my Sonos speakers has occurred, which makes it unlistenable. All my software updates are done. Is this a known issue and is there a fix please?Thanks, Paul    

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5 days ago
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XicContributor I
asked in Components and Architectural

Play 1 and Roam different performace

Same room, same wifi signal. Roam is working perfect, Play 1 inestable signal, why?4 months working perfect but one week ago play1 started loosint signal. No changes in the wifi system, same location. I work with roam in the same place of Play1, any issue. This is crazy

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6 days ago
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karstenjensen.dkAvid Contributor I
asked in Components and Architectural

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

Access denied to Synolog NAS server – can’t play files in one room other rooms are fine? I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home. My zones are:  Office: two Play 5: gen1Livingroom: Soundbar, Sub and two Play:3Room 3: Play:1Room 4: Play:1 I do have a booster as well.  Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office. I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine. I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office. On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zone

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6 days ago
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Gert_4Prominent Collaborator I
posted in Components and Architectural

The constantly changing Port sound signature on the analog audio output.

What I am writing here is not a question but simply an observation, and written with the hope that Sonos will take note.I use my Port with the variable analogue output, these are connected to a power amplifier, therefore I use the Ports equalizer and loudness function.(There are probably not many people who use their Port this way.)But after the update to version 15.4, my Port's sound signature has been changed again - again.The sound lacks warmth and musicality and it is very voice oriented and clinical sounding.That is, a sound image that you want to aim for with a soundbar that plays together with a subwoofer and not from a product like Port. And e.g. the bass control now only adjusts the very lowest bass, before it worked higher up in the bass frequency range.The loudness function has also changed.At the same time, it seems that the DSP is programmed to give more attack in the midrange sound. My experience is that Port's sound changes almost every time a new software update is rele

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Corry P
7 days ago
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burberryaffinityContributor I
asked in Components and Architectural

Can I pair two Ports as a stereo pair?

I happen to have some Meridian DSP digital loudspeakers that use a coaxial digital input. If I can use two Ports combined as a stereo pair then I can connect these speakers accordingly and not need to wire them to each other.

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B
9 days ago
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NanorTContributor I
asked in Components and Architectural

2x Gen 3 Subs In Sonos.com System

Hi Guys, I have a quick and maybe stupid question. I just added a 2nd sub and it’s not listed/named the same as the 1st one. Is this normal ?   Moderator edit: removed serial numbers from picture

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9 days ago
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dsand31786Contributor I
asked in Components and Architectural

just set up a port and am getting static through my speakers

I just installed a port on my stereo. It was working fine but suddenly I am getting a noise almost like a speaker is blown. But, the volume was  low and when I switched to my CD player it sounds perfect

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Corry P
10 days ago
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PropchekContributor I
asked in Components and Architectural

Sonos Connect AMP - No Green Light

After factory resetting the Sonos Connect AMP, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect AMP to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.Thanks

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10 days ago

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