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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 5,011 Topics
  • 27,856 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5011 Topics
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solar beamContributor I
posted in Components and Architectural
Dj mixer 2x technics 1210 maranrz amp sonos connect gen1

Hello please i need some help … Please can someone tell the correct set up so i can listen to vinyl on 2 x  turntables with a citronic Mk 2 mixer to  sonos connect gen 1 , i have rca cables ..  and have tried many different connections to mixer and amp … no sound i have sonos 1 controller and sonos app  thank you . 

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1 month ago
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rdwinterbergContributor I
asked in Components and Architectural
AMP keeps dropping out for less than a second while the rest of SONOS continues

Hi have a SONOS 1 system and a new AMP to deliver music to Bose speakers in my room. I have downgraded the AMP to Sonos 1. I play music on iTunes on my PC, and this gets into the Sonos system through my line in of the AMP. This plays without interruption on the many SONOS speakers I have, but the Bose speakers in my room drop out for a second every once in a while. How to ensure that the AMP sufficiently buffers sound for the Bose speakers, connected to the AMP?Thanks in advance for looking into this.

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Airgetlam
1 month ago
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Dubs99Contributor I
asked in Components and Architectural
amp with sonance architectural in wall not recognizing trueplay

Hello Im trying to get my Amp to use trueplay for my in wall sonance architectural speakers. I can hear the shrill noise but then it says No Sonos Architectual speakers detected. I bought these from the sonos website. I'm using 16 gauge wire.  Any advice to troubleshoot?

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Corry P
1 month ago
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CallumConnollyContributor I
asked in Components and Architectural
Sonos Connect not working

On the verge of insanity here. I’ve upgraded all compatible products in my system (Play 1’s, arc) to the new S2 controller to have everything in one place. Plan was to leave my gen 1 Connect (which is incompatible with S2 controller) and Boost on the old app. After much effort I’ve managed to move everything I wanted to the new app. However when trying to now create a new system on S1 for the Connect/Boost I've ran into a wall. The Boost has connected fine, but when I tried to sort the Connect it just won't work. First my S1 app started crashing every time it asked me to enter the WIFI password when setting up Connect. Then when I tried on different device it just won’t work: app will run into problems due I think to WIFI connectivity. The infuriating part is that the Connect is in the exact same place it has been for years with no problems. I’ve tried everything: factory reset the connect, temporarily wire it to the router via ethernet cable and then move back once set up, but app sti

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1 month ago
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miRogerContributor I
asked in Components and Architectural
only one speaker has sound

My system was working well but recently only one of four architectural speakers connected to an AMP has sound? I have interchanged the wire connection and only the same speaker has sound.

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Airgetlam
1 month ago
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Gr8TunesContributor I
asked in Components and Architectural
Sonos Port/Line Out ... Where's The Sound?

Hi.  I have a new Onkyo receiver and a new Port.  I have the digital coax output from the Port to the input of the receiver, as instructed in the setup.  I have an RCA output from the Line 2/B of the receiver to the Line In of the Port.  I have the Port grouped with two OneSL speakers.  I can see that the sound is going from receiver to the Port and the other two speakers; however, there is no sound output from these speakers.  What am I doing wrong? I have done the global software update to all of my Sonos products. 

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1 month ago
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punch5Contributor I
asked in Components and Architectural
Overcoming the weak equalizer of the Amp

I have a AMP with 2 speakers attached. The overall sound is not good for me as the equalizer is too poor. To have an acceptable sound i push the 2 levels at max … For such an expensive device it is a bit disapointing.To overcome this issue I would like to have an active equalizer between source and the Sonos AMP.I have found 2 options and your feedback would be greatly appreciated before shopping:Option 1 (expensive): i buy a Sonos Port and a EQ901 Equalizer from Deer Creek Audio. Setup would be:Sonos Port out → EQ901 → in Sonos AMP → speakers. I would manage music from the Port and the active equalizer from EQ901.Option 2: I buy an Bluesound Node Nano and the setup would be:Bluesound Node Nano → in Sonos AMP → speakers. I would manage music from my iphone via Airplay 2 (AM in lossless most of my usage way) and use the equalizer from the Bluesound.Makes sense ? Thank you in advance. 

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1 month ago
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Zendawn8008Trending Lyricist I
asked in Components and Architectural
sonos boost not shown in system settings after Successful “add”

as the title clearly indicates upon the successful addition of the Sonos boost to my home theater set up, it is not shown  as a device with options under system settings. it’s all shown here in this iCloud photo link. The first image is upon the successful addition and the second photo is upon the closing of the window that says that the boost will be displayed in settings.https://share.icloud.com/photos/0b4ORyJYCPum9Xq3ylOlQud8Qit is very important to me that I am able to display and change the settings for the boost so that I know that it is functioning correctly and that I am able to use it correctly. — Although all indications suggest it is working, I have evidence that it is not because all devices are still connected to the wireless network and not the Sonos network. But I am not 100% That it would not be connected to my wireless network.please help and if it was never a device fully integrated into the second version of this application; Sonos please add it completely

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Airgetlam
1 month ago
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Lomeli_11Contributor I
asked in Components and Architectural
Struggling with 3rd party sub connected to sonos amp

Trying to connect this sub to a Sonos amp and all I’m getting is a constant hum as for ceilings speakers play music but no audio through sub. Have played with all setting in app to match settings in back of sub but still a hum when I plug in both rca ports. Even tried another sub and still managed to hum so don’t believe it’s the cord or sub issue. I haven’t tried a ground loop yet and will have link below to what cord I am using but am just stuck. Confused as if I’m using the wrong cord or not?Amazon Basics 3.5 Aux to 2 x RCA... https://www.amazon.com/dp/B01D5H8KO2?ref=ppx_pop_mob_ap_share 

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1 month ago
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BommelContributor I
asked in Components and Architectural
Buzzing sound in Connect

Hi I want to use the SONOS Connect to connect my conventional HIFI set to the SONOS environment.However upon putting a cable in the Connect box the SONOS system starts to make a "buzzing" sound ( like one used to have when a record player was not grounded correctly)The buzz is not always there nor is the volume not constantThe buzzing can be reproduced by actually touching the end of the cable that is connected to the Connect.I tried another cable with the same result. buzzing as well. What can be the cause of this annoying buzz, and how to overcome it? when actually connecting my HIFI set to the Connect the buzz is clearly audible when playing records  BR Bas 

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1 month ago
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baddevotionsContributor I
asked in Components and Architectural
Sonos Connect keeps dropping out, disappears from the app

Hi all, My Sonos Connect Gen 2 keeps dropping out. It can stay connected and working fine for days of use, then all of a sudden it will not be available in my system.Some basics: It’s connected by ethernet to a switch in my office. Wifi is turned off. I use toslink/optical to connect to a Denon amp with DALI speakers. I have a static IP address assigned in my address table. 192.168.1.100.When this tends to happen: I stream internet radio through tune-in. Once it’s playing it’s totally fine. But once i stop the stream through the app or through the physical button and leave it over night, the next day it’s almost guaranteed to not be connected. Other things i have noticed: I have noticed on reboot one time that there was interference or noise coming through my speakers. I am not sure what this was (could have been the cable, but unlikely). I suspect it was coming directly from the Connect itself.I think this is not a networking issue (as most people point to these days), but a hardware

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1 month ago
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Sonosfan55Contributor I
asked in Components and Architectural
connect generation 1

I have a generation 1 Sonos system and really don’t want to upgrade. However, I am experiencing issues 0laying from my turntable through the Sonos connect - agree a couple of minutes it cuts out. Have tried everything recommended  and have decided the connect probably has a fault and I need to replace. Obviously not made now but can anyone suggest a place to buy a replacement which is in working order and ideally with some form of guarantee? Plenty on eBay but generally private sellers.

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Stanley_4
1 month ago
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GiantfritoContributor I
asked in Components and Architectural
connect:amp

One of the amps has a dim white light, the other two are shining bright yellow lights

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buzz
1 month ago
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OzgurContributor I
asked in Components and Architectural
AMP GEN3 won't reset

Hi, I have a Sonos AMP gen 3, but it does not reset to factory settings, only the white light flashes, I followed and applied all the instructions but I did not get any results

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1 month ago
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KHeinoldTrending Lyricist II
asked in Components and Architectural
Amps no longer “see” Sonos Architectural speakers

Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

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1 month ago
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jas-dkContributor I
posted in Components and Architectural
Sonos Amp

Burned component on Sonos Amp bottom PCBMy Sonos Amp just died. Its totally unresponsive, there is not even any light in the LED. Tried calling Sonos support and they basically just said “Sorry, its out of warrenty. It can’t be repaired. We can give you a discount on a new Amp”. Well, sorry - with that attitude I am not exaclty inclined to send any more of my money to Sonos.Given that the unit is a write-off I decided to take it apart. Looks like there is a burned resistor on the bottom PCB. However, this resistor have properly been killed off by some othet fauilty component.I seldom ply music on this Amp so it quite strange that it died.Anyone have any idea how to get it fixed? 

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Stanley_4
1 month ago
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Technika22Contributor I
posted in Components and Architectural
Sonos, problem with Wi-Fi and LAN connection.

We have 6 Sonos AMPs at our client. Three are connected from switch 1 and three are on switch 2.On switch 2, duplicate devices are displayed and disconnect these Sonos and Sonos'AMP switches to Wi-Fi Sonos. How can I prevent SONOS from turning on WI-Fi and how can I prevent Wi-Fi connectivity from turning on separately.Current SW, devices are about a month old.Thank you for your help.

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Schlumpf
1 month ago
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David 2020Contributor I
posted in Components and Architectural
Sonos just doesn't work

Initally set up in one home and took many hours of work arounds to finally get it to play. A few years later resurrected in a different state and simply does not work.I would not recommend Sonos to anyone.Will not recognise my Port and basically feel like I need to be an IT technician just to get it to play a record.I heard Sonos are going broke and that they are trying to discount all their products as a last gasp measure to get some market share back, but basically, the software is too hard for the average person to operate.

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1 month ago
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garytpaulContributor I
asked in Components and Architectural
Turntable Hum

Hi. My set up is a Rega Planar 1, Pro-Ject Phono Box MM pre-amp, and an Era 300.The minute I turn the Rega on a massive hum is present. I have scoured the internet and tried everything I can find.Tried grounding the amp and the left channel output on the Rega. Tried grounding to each other, and each one to a radiator. Have tried all combinations of plugs being in the same expansion lead or not.I have laid it all out so no cables are crossing. But no improvement.If I plug the Rega straight into the Era 300, there is no hum (thought the sound is nor great, but just about listenable).I also get the buzz when I use a Bose speaker I had to hand to test.Any ideas?TIA.

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Stanley_4
1 month ago
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PeterWerbrouckContributor I
asked in Components and Architectural
connectie c speler

Ik probeer mijn cd speler te koppelen aan mijn era 100.Ik gebruik een HDMI naar USB C kabel, maar mijn era 100 herkent dit niet.…Ik zag op de site dat er korte kabel bij Sonos kan worden aangekocht. Is die kabel noodzakelijk voor herkenning of moet het lukken met mijn eigen kabel?

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106rallye
1 month ago
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DJKHContributor I
posted in Components and Architectural
How to connect a CD player and a turntable to Sonos Amp

I’d like to connect a turntable and a CD player to my Sonos Amp. Is there a way to do this using coaxial or optical outputs converted to the HDMI input on the Sonos Amp, or is an RCA switcher the best option?Thanks!

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106rallye
1 month ago
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KarzoneContributor I
posted in Components and Architectural
horrible product support and resolution.

Have 2 Sonos connect hard version 1.22.1.5-1.1(bedroom) and 1.17.5.-1.1(living room). Both  systems are on latest software 16.5. Living room connects and plays consistently. Bedroom cuts out of network after 5 minutes or so playing. Solution hard reset and reconnect and plays for another 5 minutes and goes out of reach. After spending hours either Sonos support and providing multiple crash despots diagnostics I get a 30% off on a new Sonos connect. Ridiculous. Can’t blame network as the one needing reset and reconnect is sitting 1inch away from router. Tried hard wired. Sad resolution. I have one Sonos working so I can carry on. However I would like to provide feedback for those with similar issue and hardware and software versions. You don’t need a 30% off on a new Sonos as a solution. You can get 30% off during holiday shopping without contacting support.

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Airgetlam
1 month ago
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DSDirectContributor I
asked in Components and Architectural
ZP100 drops

I have four 'new to me' ZP100s. Three of them set up no problem and have been working fine. The forth keeps dropping off the Connect  app. If I run CAT directly to the switch the ZP100 still drops but the network port lights still flash. I've tried factory resetting  and re-adding the product several times but it still does same thing. The other oddity is that the white status light on the front of the ZP never lights up - even during factory reset. I've gone into settings to make sure it's set to on and it is.No support from Sonos since I'm not the original owner.Anyone experienced this? I don't think it's power supply since the network port lights still flash. 

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Airgetlam
1 month ago
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Murphdogg76Contributor I
asked in Components and Architectural
SONOS AMP Use and Purchase

I am currently building a home and have the prime opportunity to put my favorite sound system in the ceiling but am struggling to find the information needed to power them. Am I understanding this correctly that for every 2 passive speakers I need 1 amp or is there another device that I am unaware of that can tie all of these together?? I am currently looking at 14 - 16 speakers throughout the home. Any help would be greatly appreciated. Thank you

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1 month ago
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tdisalvoContributor II
asked in Components and Architectural
Unable to add Sonos Speakers to Deco BE11000 Mesh Network

I just completed upgrading my Wireless network to a Deco BE11000 Mesh.  This has a 2.4 Ghz & 5Ghz Combo network with a Single SSID and a dedicated IOT network with only a 2.4 Ghz SSID.  I have hard reset my Play 1, One SL, and Roam, I cannot get any of them to add to either of the Wireless networks.  I also have attempted to do an Ethernet connection for the Play 1 and the One SL, while I do see them pop up and get DHCP within my deco app, the Sonos app will not see them or set them up.   when I go to https://IP:1400/support/review  I getZoneName Unnamed Room LocalUID RINCON_38420B5B1D0C01400 Configuration 0 IPAddress 192.168.xx.xx SoftwareVersion 81.1-58210 HardwareVersion 1.28.2.6-1.2 SWGen 2 QuarantineReason   StubReason secreg  

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1 month ago
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