Components and Architectural

Hi my sub has stopped working. It’s a gen 3. Model s26. S/n [redacted]pin. 037-52-006is it’s still under warranty ? If not could it be fixed  Moderator Edit: Serial Number recorded and removed

It’s clear the direction of travel for the app is cloud check-ins before providing local services. Why else would we have to close - reopen the app constantly when in decent WiFi range?as a customer of some duration at this point I have been debating whether I’ll add/upgrade and I’ve not pulled the trigger. Reasons? I no longer trust Sonos. It’s been a long time since this mess of an app was pushed on us and it’s still architecturally not customer focused. It’s all about subscription future for investors.  there is no positive direction of progress now just a slow attempt to fix what was broke. Can’t change volume? Crash the app. Great. You know my mum used to be able to use this stuff. Now it’s a usability disaster, and that was your thing. I have a medium sized install - but a significant cash value to me - and frankly it’s a year away from  a  pivot to another less proprietary co. oh and the fact you offer sale % off greater than the reward % and attempt to default the basket to the

I have a Sonos system with 2 Amps and two small speakers I am getting continuous dropouts. I tried to change the channel, but this is great out and I can’t change it. What can I do to fix it?

We have a very old Aiwa CX-77 stereo, for sentimental reasons SWMBO want let it go and it's currently sat doing nothing.I've had a look on the back and there are no pre-amp outputs, the only outputs are speaker connectors on the rear and large headphone output (yes it's that old).Because it has CD player and tape decks not it would be great to be able to use those too.So my question, is there any chance I can connect this to a Sonos. The CD player has a ribbon plug to connect it to the main body, however the turntable does have phono leads, so I'm figuring I could use that separately with a pre amp, but it would be really cool to get the whole thing connected (extra brownie points to play her dad's only CDs, tapes)Obviously the sound quality it's going to be brilliant with this old kit, but it would be nice to hear it.Thanks in advance

I have a Pro-ject turntable connected to an Era100 stereo pair + Sub mini via the OEM Sonos USB adapter. Audio is passed from the turntable to my setup just fine. The problem: the setting for Line In Source Level no longer has any effect - I can change it from Level 1 → Level 10 with no audible effect. Also, if I change it to anything other than Level 1, if I quit the app then reopen it, the Source Level is back on Level 1. No other Level settings “sticks”. Prior to this, I was using the same turntable and adapter to connect to a Move 2 (months ago). The Source Level control worked just fine then (I had to keep it set to Level 7). Now, several app updates and firmware updates later, it’s not working - I’m not sure when it stopped working.A few people are reporting the same issue on Reddit. Is this a known issue?

When I try to connect my Zen Mini music server to Sonos, I keep getting the error ‘Unable to connect to Zen Mini computer’.  This has started happening after updating the Innuos software,  And I have some internet traffic that connecting music servers is difficult with the Sonos S1 app, but I’m unable to upgrade this because my Sonos hardware (Connect Amp) is incompatible with S.  Anybody know any workaround solutions?

I am completely new to Sonos but I’ve just moved into a property which has a Sonos system installed.  I believe it’s quite an old system.There are several speakers in various rooms in the property and it seems they are all wired to a hub.The hub consists of  2 x SS30 3 Way Speaker Switch which seems connected to a Sonos Amp.  The bottom of the Amp has this  Model:  CONNECT: AMPI have zero idea how I’m supposed to use this and would love some advice.Do I connect with Bluetooth and a Sonos App?  Can I stream music from my phone (spotify) or is my system so old that I have to attach an actual music player (for example a CD player)?Is this system worth keeping?Thank you in advance for any advice. 

Hi everyone,I’ve been working with Sonos Level 2 Support on this issue (case **********), but I wanted to check if anyone here has found a working solution for this situation.Device details Model: Sonos Connect:Amp (C100) – second-hand unit Serial number: *************** Software version: 78.1-52020 (S2 16.1.1) Hardware version: 1.17.3.1-2.1 Accessible locally on port 1400 Internal pages responding: /status/zp and /support/review Shows: StubReason: secreg QuarantineReason: – Added to my Sonos system, but playback is blocked until the update and secure registration complete. What I’ve tried so far Multiple update attempts through different isolated networks: iPhone hotspot → Mac internet sharing → TP-Link C1200 router → Connect:Amp via Ethernet Also tested on ZTE Wifi Silbo, Linksys mesh + Starlink (bypass mode) The update starts normally but fails at the end with Error 27 (also Error 1013 on macOS). The Connect:Amp clearly has internet access (download starts

Can I use Sonos Connect to use with my old HiFi Stereo Amplifier & pair of speakers without using any other Sonos Speakers ?  

My Sonos multi-room music distribution system is somewhat dated, but working perfectly well. I have just bought a new Windows 11 PC and I want to run Sonos from the music library on this new device. I have shared the library on the network, but the Sonos controller [on my iPhone] will not acknowledge it and will not update the software - It says a couple of my Sonos components are “incompatible...” I don’t want anything new; I just want to continue using my Sonos system as I always have - Can anyone help me?Thanks, Geof Ashton

My TV sound (through a DAC converter) shows in my Sonos system as a source (Line-in), and when pressed it does show a signal (signal symbol fluctuates), but no sound comes. This has worked in the past but has stopped working some time ago. I have tried a lot (swap optical cable, power resets, adjust settings in app) but nothing works. When removed the Line-In source disappears so it is evident that it is correctly connected. Any tips??

I have a Port and a a pair of Play 3 as a stereo pair. Every time I stream music from iTunes I have to do the dance of remember in the Sonos App how to get the Port to play to the Play 3’s - can I configure the Port to always auto pair with the Stereo pai?

Hi folks,I have had a bit of a saga with my Sonos Connect working with my Sonos system. Quick Summary:Upon purchase, successfully added Sonos Connect Gen 2 to system that includes 2 Play:1s, one Play:5, and a Roam.  After some time, the Line In showed as Disconnected, and ultimately the Connect needed a system update that it could not execute. This was resolved with Sonos Support after successfully updating while connected via Ethernet.  Several weeks later, the Sonos Connect Line-In again showed disconnected and needed a system update that it could not execute via Wi-Fi. This time nothing worked (all the flavors of reboots on the phone with Sonos Support).  Out of curiosity, I took the Connect to another house and connected it to my in-laws’ Sonos system, on which it successfully updated and added to the system via Wi-Fi, When I took the Connect back to my home, hard reset, and tried to add to my system, it still shows as Not Registered (which it didn’t on my in-laws’ system). It no l

HiIn my living room, I would like to connect my Arc Ultra to my Sub.But this sub is already used by a pair of Five.I have read here and there that it is not possible to share 1 sub with two different configs.But how is it possible? As long as both configs are not playing different sources at the same time, why is it not possible?I guess I am not the only one facing with this issue.And, sorry, but I do not intend to install a second sub in the same room…Thanks for your replies/support/ideas

I have two white Flexon stands for Play 5s as shown in the photo. We have no room for them now as we have moved into a flat and our Sonos 5s are sitting cosily in a bookcase. I’ve tried eBay (no takers) and Freecycle (no takers), but am reluctant to take them to the tip. If anyone wants them and is willing to pick them up in Guildford, UK I will quite happily let them have them. They are in very good condition. 

Sometime ago, I asked for people to recommend a music player for my Sonos speakers. I was looking for something to rip my CD collection to that was easy to use and navigate. That thread got closed, but I thought I would provide an update.  My initial attempt was a Brennen Helix, but I just never got on with it. The 2nd suggestion was to build your own NAS with a Raspberry Pi. I was not keen, because I wanted something a little more presentable than a collection of devices. Also, I wanted my wife to have full access, so easy to use was a high priorityHowever, with no obvious commercial device out there (or at least one which I could guarantee SONOS  connectivity, I bowed to the inevitable and bought another Pi. However, in this case it was in the form of a Waveshare CM4 box, which I could fit tow 512 GB SSD’s.  These I have in a RSYNC so have a backup (RAID would be overkill, since it rarely changes), and use SMB to connect with. The device came pre-assembled with PiOS and OMV pre-insta

Hi can anyone tell me what gen sub this is? thanks in advance  Moderator Edit: Removed serial number from picture

Bonjour,Je n’ai plus de son qui sort sur ma chaine connectée à Sonos Conect gen 1. La chaine marche bien je l’ai vérifié.J’ai fait un reset usine du sonos connect cela n’a rien changé. Dans mon appli Sonos je vois bien mon connect, je peux supprimer le voyant blanc augmenter ou diminuer le son etc… les informations circulent bien entre l’appli Sonos et le Connect.Cela s’est produit après une absence de 4 semaines. J’avais exactement le même problème sur des Play 1 et ma Playbase, les débrancher 30” et les rebrancher à régler le problème sauf sur mon sonos connect.Merci de votre aide

Excuse my ignorance but I am wishing to play CDs thru a Era 300.I am obviously required to purchase a CD player but can anyone advise if there is a particular brand that is more compatible with Sonos than others.If not, is there anything obvious I should look out for in selecting a brand?i also have a Sonos record deck and am wanting to also play that thru the same Era 300, having previously played thru a Move speaker. Is that possible?Thank You in advance…..

I had an old Telia router (Fast) and suddenly my Move speakers did not appear in my app. I tried to reconnect and even after a reset they were not accessible nor visible. After I spoke to Sonos support in Norway 🇳🇴 they were aware of the problem with Telia routers, which delivers internet access/subscription in Norway. I followed their advice to contact Telia support who also was aware of the problem with some old access routers. Luckily I could change the router for free. But what a waste of time. Does anyone got a clue of might cause the incompatibility. Has Sonos upgraded security protocols or network lately I wober?

I have an open concept first floor with a Sonos beam on a wall mounted TV. I have the amp and 4 speakers not sure where to place them anyone have some suggestions. I don't really need surround sound for the TV looking for more audio for the room. Do i need all 4? what should I do? 

Is it safe to install Sonos 8 inch speaker in the drywall without any reinforcement? They weight 9lbs each and will be installed on double drywall ceiling without additional bracing/reinforcement on a retrofit project. 

Hi, trying to add a Connect Amp but it requires an update first.It keeps going in a loop (gives update button option, I click it then it loops back to click the update option again)but doesn't show an error code. Also tried downgrading to the previous Sonos S1 app. Fails to find the amp. Tried the usual reboot after factory reset of holding in the speaker/mute button until it goes into pair mode (green colour). Cleared out the android app cached data as well and tried the website app but it doesn't allow you to add a device....grrrAnyone know how to sort this?

I have a Sonos set up that was installed in 2013.  In the last 1-2 months, my system will cut out for 5-10 seconds.  This will move from room to row with no specific pattern.  Sometimes it will happen 3x in a row about 10 minutes apparent.  Other times it will only happens once or twice with an hour between.  When it cuts out in one room, you will still hear the Sonos playing in another room.I currently have 3x 1st Gen Connect that connect via a Bridge to the Wi-Fi.  These 3x Connects support three different rooms.  The speakers are not Sonos and are powered by a separate amplifier.  So each Connect attach to a different channel on the amp which power the speakers in the respective room.  We also have a 4th room that uses a Connect Amp that powers a set of floor speakers.  All Connect components are connected via a Sonos Bridge and controlled through the Sonos App (not the S1).I normally steam SiriusXM and Amazon Music.  Sometimes we will listen to a CD To trouble shoot, I have install

I have a gen 2 amp that one of the speaker outputs started emitting a crackling sound.. the other output sounds fine… I also have an old amp that doesn’t work. Was wondering if I can swap the outputs?