I have a Sonos system with 2 Amps and two small speakers
I am getting continuous dropouts. I tried to change the channel, but this is great out and I can’t change it. What can I do to fix it?
Answered
continuous dropouts from Amp
Best answer by Airgetlam
Not sure what ‘great out’ really means, sorry. In general, cutouts tend to be caused by wifi interference , only some of the solutions there require changing the channel. And if you’re unable to read that FAQ, you may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Not sure what ‘great out’ really means, sorry. In general, cutouts tend to be caused by wifi interference , only some of the solutions there require changing the channel. And if you’re unable to read that FAQ, you may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Maybe "great out" was meant to be "grayed out" meaning the option is unavailable?
Are the Amps connected to Ethernet?
If so has the "disable wifi" option been selected?
If the two above are true the Amps are not using WiFi to connect, rather they are using the Ethernet instead.
In that case skip the wifi troubleshooting and go directly to submitting the diagnostic as suggested above.
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