Talk Sonos Products

Hello- The home I purchased has a Sonos Playbase and ceiling speakers. I need to disconnect prior owners log in to takeover. How?

Yes, I realize that this has been asked before, but with macOS losing Rosetta 2 with macOS 28, coming out in 2027, is there any chance of the desktop Sonos app being ported to Apple silicon?I primarily use the macOS app, and am not really looking forward to relying on the web app, since I live in an area with poor internet availability.

I have been audiophile all my life and I just want to say this is by far the best speaker I have ever owned. Having default settings on 0 treble and 0 bass with loudness turned on with truplay activated. This is all you need once again thanks sonos and the team for creating something out of this world 

My Playbase is cycling through all the light colours but is working Ok.

I’ve just seen on my Mac (running Tahoe 26.4.1) that the version of Sonos app I have on my computer will not open in future release of MacOS. Running Sonos S2 version 17.2. (the message directs me to an apple website to learn how to update to Apple Silicon version).I wondered if there will be a solution going forward or is this the end of the app for MacOS?  

i want to say as an avid sonos user, where i have 20+ items across multiple locations, the app still has a lot to be desired. just an hour ago, i purchased a brand new sonos amp and attempted to set it up wireless on my network. the app failed to connect to the amp and when it finally did, the amp was added but i got the dreaded message that the amp won’t be found until it is rebooted. multiple reboots and multiple resets and i still couldn’t get the amp to add. only when i physically plugged in an ethernet cable did the amp setup and begin a software upgrade process.this should be a simple basic process to add an item wirelessly. years later this app still struggles to add devices cleanly. all that and i'm not even mentioning the constant software glitches i get trying to use spotify connect with a sonos amp. it connects 1/3 of the time and when it does, i get lucky if a song plays on lossless without stopping somewhere inbetween. note my router is 10 feet from the amp. coin

How do I factory reset a port device? 

For a long time, Sonos didn’t make available the alphabetic key at the side of the list of albums in my Music Library but this has since been rectified. Praise the Lord for small mercies. PLEASE give us the option to view our albums in TILE view as opposed to LIST view which is the only option available at this time. Surely this isn’t too much to ask, Sonos.

I have a TV with  beam gen2 with 2 x era 100 as surround speakers, v. happy with this setup.In another room I have my existing stereo which includes a turntable.If I buy a Sonos Port, can I take the line out(tape feed) from my amp into the port and have it stream to the sonos speakers in the other room? I don’t mind if the music just comes out of the beam or just the era 100s 

Hi,I have play:1’s, a play:3 and Playbar.I have the Sonos S1 app controller for these.I wish to add another speaker but can no longer buy play:1’s as they are discontinued.If I buy the Era 100 Sl or Era 100 can I add these to my existing set up (ie will they all be compatible with each other [the old and new ] and which app will I be able to use to control them all - the Sonos S1 app or the Sonos app? thanks in advance  

Hi Looking to upgrade my TV and also my Sonos Arc to Ultra version, have the issues been ironed out with firmware updates to the TV and Arc Ultra Apreciate your replies 

Is it just me, or is anyone else a bit underwhelmed by how the new Play speaker sounds, especially muddy mids? This could just be my expectation vs. ….It doesn’t sound bad, it just doesn’t sound $279-ish good. I’ll always remember how great the first listen of my Arc/SL 100s/Sub3 was, now updated with a pair of Era 300s; and still is!Other considerations:The build quality is excellent It was super easy to set up I’m listening via wifi with lossless codec from AppleMusic Auto True-play does very little, if anything It would be nice if Sonos would engineer a multi-band EQ, like every other modern speaker on the market ...instead of relegating us to the bass/treble only I’ll definitely give it a week, but like with the Beam and Ray my first impression seems to be the one that sticks. Both of those items were returned.

 I have two Sonos Five speakers (a stereo pair), and I'd like to improve the stereo sound in my large room (50 sq m). Which is better to add to the system: the Sonos ERA 300 (with Dolby Atmos) (a stereo pair) or the ERA 100 (a stereo pair), and what sound loss might there be? The main speakers will be the Sonos Five.

 To the Sonos Support and Development Team,I am writing to express my deep frustration regarding the fundamental software limitations of the Sonos Roam. I purchased this device specifically for its "smart" capabilities over competitors' Bluetooth-only speakers, yet these features are practically unusable outside of my home network.My primary grievances are as follows:1. Failure of the "Roam" Concept:It is unacceptable that in 2026, a premium device named "Roam" cannot seamlessly manage multiple Wi-Fi networks. When I take the speaker to a friend's house or a relative's home, the device fails to adapt to the new environment.2. Forced Factory Resets: Currently, the only reliable way to connect the speaker to a new Wi-Fi network is a full Factory Reset. Forcing a user to wipe their entire configuration and system history just to change locations is an outdated and poor user experience for a modern smart device.3. Insufficiency of "Bluetooth Mod

The short story is that I have the Arc and Sub 2.0. Everything connects, but I can only get sound out of the arc.  I've tried resetting the router, the sub, the arc.Tried putting older software into the sub, and then updating again.I've reset both sono speakers a half a dozen timesI've tried having the subwired to the router, and i've tried having the arc wire to the router, setting it up after both of them are reset.I cannot get a test sound out of the sub before I link it to the arc system.I'm using an Eero router, without issues to any other non-sonos devices. It connects and the functionality all looks correct, i can add it to the room. All the lights work properly. I've tried disabling the wifi on both units when they were hardwired, i've tried having it all set up wirelessly and disabling the sub and reenabling it. I've tried setting the sub and arc up from scratch in 2.4g & again in 5g router configurations. 

When I turn off tv after a period the Sonos arc appears to select Sonos radio? A lot of American dialogue and songs and Although low volume it’s crap.drives you nuts .In the radio app the volume bars are at zero and I select radio songs at volume zero it’s exactly the same. Software is up to dateffs help please 🙏

have been happy with Move 2. - til now.  today it sounds “tinny” with a “far away” quality to the sound. Please help me fix this! >i have not changed anything.> Trueplay is ON.>Playing with equalizer (a poor one — make this better Sonos!) didn’t help.  How do i fix this please!!!