Contributor I

Answered

Offline Portable Speaker as surrounds…

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Having all sorts of bizarre issues with portables as rears all of a sudden. Anyone else had this in the past few days? Was working sweet when the update came out… is it a ios27 thing?

Speakers are showing, they’re optioned to be used as surrounds, but now they’re immediately going offline. Is this a known issue?

PalcoAnswer

Prominent Collaborator II

1/ Remove the surround speakers

2/ Move the Sonos Play to another room and perform a factory reset

3/ Add it back to the system (a matter of a few seconds for portable units)

4/ Set it up as a surround speaker again and add it to the Beam 2.

This should work...

buzz

Grand Maestro

Are you sure that they are awake?

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AdamP43Author

Contributor I

Yeah def sure. Was working perfectly first few days of the update and sporadically last night and now straight from setting to of going not in use/offline. Weird behaviour.

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PalcoAnswer

Prominent Collaborator II

1/ Remove the surround speakers

2/ Move the Sonos Play to another room and perform a factory reset

3/ Add it back to the system (a matter of a few seconds for portable units)

4/ Set it up as a surround speaker again and add it to the Beam 2.

This should work...

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A

AdamP43Author

Contributor I

Ok will try that, and report back 💪

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A

AdamP43Author

Contributor I

1/ Remove the surround speakers

2/ Move the Sonos Play to another room and perform a factory reset

3/ Add it back to the system (a matter of a few seconds for portable units)

4/ Set it up as a surround speaker again and add it to the Beam 2.

This should work...

That has appeared to work! Not sure why I had to reset, but once completed this process seamlessly connected again.

Will keep in mind as first step if I have issues again! Thanks Palco!

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