Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.
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This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound
How do I delete one of the living room zones?
Something has clearly changed in the Amazon Music → Sonos integration in the past 2 months, and it’s breaking the way many of us use Sonos.I have multiple Amazon Music playlists with 500+ songs. For years, Sonos handled them without any issue: Sonos S1 loaded full playlists. Sonos S2 loaded full playlists. The Sonos Windows app could load all 500+ tracks, even when mobile apps had limits. Now, suddenly: S1 loads only 300 tracks. S2 loads only 225 tracks. Anything beyond that simply disappears from the queue. The Windows app no longer bypasses the limit. This is not an Amazon Music problem — the playlists are complete and playable everywhere except Sonos. It’s not a device problem — it happens across S1, S2, and Windows. It’s not a user error — I’ve tested multiple playlists, multiple accounts, multiple devices.I’ve contacted Amazon support. No solution. I’ve tried third‑party apps. No solution. I’ve searched the forum. Only scattered complaints, but clearly the issue is new a
I’ve just bought an Apple Watch and am testing the Lyd for Sonos software which works on the watch whilst I am still in the 14 day trial period. I find when I search for an artist or music I have in my Music Library the Lyd watch software is returning no results in my Music Library. Music is indexed and resides on my NAS wired directly to my router. All and any ideas to resolve gratefully received!
I updated my SONOS App on Wednesday. It had obliterate my library. Here is the version I am running. Sonos OS: S2Version: 17.2.6 (build 86878270) I have tried re-adding and now get permission errors. I had this same issue on February and spent hours on phone with SONOS support. I ended up resolving issue on my own. I ma not having any luck this time. Has anyone else experienced issues and what is resolution to correct permissions. I have checked permissions and administrator, and everyone to set to Read/Write. Sonos is added under Local Network with full disk access.
Hello all,At some point I uploaded my music library to what was Google Play Music, which was ported to YouTube Music because Ens***ification.Those thousands of songs are accessible within YouTube Music’s app on my Android, but when I try to access them to play on Sonos I see only the ‘A’ albums and a few ‘B’’s.Is this a known fault with bands of lab-coat-clad boffins hard at work on a fix?Thanks and happy weekend to those who observe.
The Deezer app within the Sonos app crashes 95% of the time, as you can see in the screenshot. The other 5% of the time it works, it only lets me see my previously used playlists. If I try to access other playlists, I get another error, and I have to exit and reopen the app several times for them to appear. This happens on both iPasOS and Android.The other annoying thing is that shuffle is automatically deactivated every time you select a song; you have to press the button every time you manually select a song. Shuffle mode should always be active unless you want to turn it off.
I can't add Imported Playlists to the queue in the Android app from my Music Library. This was working previously in the Android app. Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version: 83.01.9
my patience is quickly running out. This happens almost daily. What’s the solution?I am so frustrated with it. I’m close to sacking it off and replacing my entire system - and I have a lot of speakers across the house, which is pointless if the app doesn’t work!!!
I have a sonos system, two sound bars, a number of Roams, one of which stays plugged in, and 5 or so Symfonsk from Ikea speakers.here lately, when I open the app, it will only show the source that I last used, if the tvs are on they don’t show up until I delete the app from my apple device and reinstall it! any ideas why?
If you haven’t discovered this….Touching the screen with two fingers and rotating them reveals a “Slick” volume control as shown in the pics below. The second pic shows it working in “Group” mode!
Hi community,I used to be able to play my whole music library through SONOS - however, this is no longer working and I cannot reconnect to the library - I get various error messages. I have tried the connection methods suggested online but to no avail. Any ideas?
Desktop OS - Windows 8.1I am setting this up for someone else (so a different Sonos account to mine), 2any help is appreciatedSpotify connects fine within the app (Android and Apple)I have made sure the Sonos app and Spotify are pointing to the same region This is the error message
Hi all,I'm having a strange issue with Spotify Connect and wondered if anyone has experienced the same problem.I have three separate rooms in the current Sonos app:• Family Room – Sonos Arc• Living Room – Beam Gen 2 + two Sonos SL as surrounds + Sub• Kitchen – standalone Sonos OneAll three rooms appear normally in the Sonos app and work correctly. Spotify is added as a music service in Sonos and I can play Spotify music to any of the three rooms from within the Sonos app.However, in the Spotify Android app, the Sonos rooms generally don't appear under Connect to a device.Today I started Spotify playback and Family Room ARC suddenly appeared in Spotify Connect and I could control it from Spotify.The Living Room and Kitchen still don't appear as separate Spotify Connect devices.As a test, I grouped the other two rooms with the Family Room in the Sonos app. Spotify immediately changed to show “Family Room ARC +2” and successfully controlled all three rooms.I then ungrouped them again. All
On this weeks iOS (April 26) update the A-Z listing down the left hand side of the screen for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums
Unfortunately, my Beam Ultra arrived today. I'm not able to unpack it or install it for a couple of days; mega frustrating!How are other new owners finding theirs?
I enjoy playing the music on my sound system but I don't know how to disconnect. I can pause. But don't see an X to cancel
The day has finally come!Imagine my elation when I noticed that the official sonos widget was back, and then despair when after adding it, it just says “not available” underneath the room name.Is this a known issue?I have been using a third party widget without much trouble in the meantime.Also I notice in the default 4x1 size format, it appears to have just three buttons (back/play/skip).We will be needing a volume button too! (like the old widget!)
I’ve tried reconnecting Apple Music to the app several times, but I keep getting the same "Something went wrong. Please try again" error. I’ve already uninstalled the app, removed the previous authorization, reinstalled it, and started over from scratch, yet the error persists. What else can I try?
My wma files, are no longer playing any sound.I have check the bit rate and Khz of my files 192kbps and 44.1KHz, which conform to Sonos guidelines but still wont play.I think this has happened since the last update.Is any one else having this problem again, I know it was any issue a while back.
I’ve added YouTube music to my list of services on Sonos. I have playlists and liked songs but nothing shows up on the Sonos app under YouTube music, says no playlist found. .. thinking I’m missing a step. If I go directly to YouTube music on iPad, iPhone, or tv.. they show up.The YouTube page on Sonos is pretty much zero.. anyone use this music source on the Sonos app? Pic if what I get.
Yesterday ABC Radio National stopped playing on Sonos 1. Did the standard checks… it will play on a standalone Sonos 2 speaker, and all other stations still play on both 1&2. I’ve tried using Sonos Radio and RadioApp (I know it was taken off TunedIn a while back). when i try through SonosRadio nothing happens, when i try through RadioApp it gives the ‘unable to play/connection is lost’ message - but i can still play other radio stations.
Hello,I have 2 questions, but related I suppose :I wanted to re index my local library, but my Sonos windows app does not seem to work anymore. I tried to upgrade it but it is nowhere to be seen on the Sonos web site, is it being deprecated ? I realized there now was a web app, but it does not seem to allow library re-indexing.So bottom line, how can I now re-index my local library ?Thanks
Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. View into the folder for albumDoing a re-scan of the library does not fix the issue. But I have found that by adding a new album to my library fixes the issue after a re-scan. However I have noticed that adding a new album can correct one problem but then suddenly another suddenly is inflicted with the same issue.So I am very confused as why adding one album can suddenly cause this issue with
HejPludselig holdt DR Lyd op med at virke.I appen står der: DR Lyd - Ingen indholdselementer tilgængeligeJeg har fjernet DR Lyd og lagt den ind igen, men samme problem.Hvis jeg ser på: https://status.sonos.com er der ingen problemer
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