Error 1000 - SOLVED (in my case)

I just attempted this workflow on the iOS app and it did not resolve the issue. I still cannot add any of my newly purchased speakers into my existing system. It’s extremely frustrating and disappointing that Sonos is selling speakers for a high price tag that are completely non-functional at this time. Sonos, please fix your app.

I also cannot add a new Sonos Roam to my system, and the new Android app has made my system unusable. Nothing works right, and I cannot access my extensive music library on my NAS, which was my main reason for adopting the Sonos system in the first place. Last year, they took away the ability to play music files from your phone, too. The updated apps are horrible, and my Roam is nothing more than an expensive brick. I have wasted many hours trying to get this stuff fixed and corrected. Sonos, why did you do this to your users? Are you even listening? Do you ever actually respond with anything more than pop-up ads and other promotional crap? You have essentially stolen hundreds of dollars of my money. I think it’s time for all users affected the way I have been to complain to the FTC’s Bureau of Consumer Protection about these actions, which I suspect are being done to gradually force everyone to use paid streaming services.

And now they’ve screwed up the Windows app as well, forcing you to update it. I have followed the update prompts several times, but each time I open the ‘updated’ app, it tells me I have to update it! It’s an endless loop, and the app is unusable - blank except for the prompt tell you to update it. What the hell is going on?

Same issue here. Error 1000 on 2 x Sonos moves.  New APP is causing all sorts of issues on Android. Can't connect speakers. Others do t show in the AOP. Volume control issues. Terrible. 

I was also trying to add a Roam to my system via the new APP.  I got the Error 1000.  This was happening simultaneously with receiving the June 4 system & App update.  (FIX: mandatory app update pop-up that prevents using the entire system is obnoxious.)   

Today, I went back to the old Windows Sonos App as suggested above, and it successfully applied the update to the Roam I was adding to the system (now all devices are at 79.1-53290).   

Then I used the new app to complete the registration of the device.  (chimes between phone & roam, then button presses on the roam.)  The final button presses on the roam took about 4 tries. 

I’d conclude that the new app has trouble with updating roams.

Android phone w/ new app (80.02.05-release+20240603.d1dabe), old Windows app (the tan icon).

My System has 10 devices, 4 line-in connections & a NAS Music Library w/ 2TB of music.   

Also having the same issue with the GEN three subwoofer as well as a sound arc.  The new app update didn’t help. Hopefully we can all get an answer from Sonos as to what is happening.

Mike - thank you, thank you, thank you!

I first downloaded the Windows Sonos Controller app from the web downloads page. When I launched it the first time, it did run an update (my Roam was turned on).  After the update, I still had issues where the app was useless and so was the controller app.  But if I turned off the Roam my apps worked just fine. 

So, I continued with the factory reset of the Roam & then found that the Sonos app on my Android phone did begin the connection process and I was able to connect my new Roam successfully!  Yeah!

Thanks again for posting your results.  It really helps when we can’t find the solutions on their support page.

After hours of the normal solutions the OPs solution worked for my Sonos Move. Thanks a bunch I wouldn't have tried that at all.

HolyF**sh.. OP THANKYOU! I ran through 6 of the most frustrating hours of trouble shooting. I was tearing apart my whole Sonos Setup incluting Wifi Mesh Extenders. Nothing was working. I was running into the same issue. 

You truly saved my evening. It worked like charm on my Sonos5

From the bottom of my heart - Thankyou!

this is just so s***t. after incredible struggles connecting 4x Play:1 speakers to the no wifi hub we managed to get one device working. the others just display errors and code 1000. tried everything, even ethernet cable, same result.

We managed to get the three remaining speakers into the app at one point but they were not “registered” and just disappeared (!) after like 15 mins.

eventually chatted with “sonos support” and my god what an experience; in the end he acknowledged that "It seems to be an error from the new Sonos app".

No s***t Charlie. What a mess this is.

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