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I open the app on Windows desktop. It says:“We need to get Sonos running on the latest software. Choose Check for Updates to get started.”I click Check For Updates. It says:“No update required. Your Sonos system is up to date.”I click Done.But then it goes back to “We need to get Sonos running on the latest software.”I click More Options. I click “Continue using the Sonos App.”It says “Some of your products aren’t registered to your Sonos account. Let’s register them now so you can use them.”I click Register Your Products. I have to sign in, I do.It says “No update required. Your Sonos system is up to date.”I click Done.I’m back at “Some of your products aren’t registered...” Now there isn’t any option to continue. Ok, so it’s stuck in a loop here. I close the app. I open the app again. It takes a minute, but it opens normally.

 The system is Arc - Sub 3 - 300s. While playing a Dolby Atmos playlist I created using Apple Music the sound drops out.  When I try to pause I get the message “Unable to pause…”.  When I try to clear the queue I get the message “Unable to clear Queue…”.   Sent diagnostics.  Would not be thrilled about attempting to call.  Is that the only way to get results of the diagnostics?

Good evening.I wanted to ask if it's worth changing my music player. Here are my setup details:Denon RCD M40 connected to Sonos Port. Sonos Port sends audio to:Sonos Beam 2 + Sonos Sub Mini + 2 Sonos One + Marshall Stanmore 2.I want to replace the Denon RCD M40 with a Denon DCD900.Will the sound quality improve?I've heard that Sonos Port limits the quality by digitally re-recording the audio and that it's not worth it.Can you give me any information?Thank you very much! 

The December app update announces the new feature below for the android app.But where is it?  It doesn't appear on the music library settings screen as it does in the iOS app.The only option I see is 'scan library:(System is at latest available update as of Jan 12th 2026) 80.34.40 (Android)80.34.37 (iOS)Release date: 03/12/2025In this update:For Android: Albums can now be grouped by Compilations or Album Artist (or left ungrouped), and folders can be sorted by Song Name, Song Number, or File Name.

Hej jeg har problemer med at forbinde min sonos sub til min sonos arc efter jeg er flyttet. Inden jeg er flyttet virkede der helt perfekt. jeg kan godt forbinde sub til mine play 1 højttalere, så den virker som den skal, men ligeså snart jeg forbinder min sub til min arc, så virker min sub ikke.  er der nogen som kan hjælpe? Moderator Edit: Translation by Google Translate- HiI'm having trouble connecting my sonos sub to my sonos arc after I moved. Before I moved it worked perfectly. I can connect the sub to my play 1 speakers so it works as it should, but as soon as I connect my sub to my arc, my sub doesn't work. Can anyone help?

Can anyone hjelp? I have a "line in" audio signal on my Sonos Port. Now, I don't find the line in as an option in the Android app. What is wrong? Another "update" by Sonos?  

I have my Sonos system wit my beam and surround plays and two bookshelf speakers. However, my Sonos Play seems trapped on a second system. Nowhere on the app am I allowed to delete the second system or to merge them so I’m unable to use my PLAY. I’ve factory reset it a number of times but it says it’s added to the WiFi but not the system. It’s the speaker I use for music and I’m getting nowhere with it.  any help or advice would be much appreciated! thanksChris

Have seen numerous comments on setting up a record player but need to add a receiver to the mix for signal boost. I have Kenwood KD-3070 turntable with RCA jacks and a Onkyo TX-SV444 receiver with many input/output ports. See pictures. I am guessing I connect the turntable to receiver (RCA) then receiver to ? to connect to my SONOS 100 speakers. Looking for guidance please with clear non-audiophile description. what connects to what description. I would assume that the connection from the new SONOS device would connect to SONOS speakers via WiFi? Thank You very much for input.

Have seen numerous comments on setting up a record player but need to add a receiver to the mix for signal boost. I have Kenwood KD-3070 turntable with RCA jacks and a Onkyo TX-SV444 receiver with many input/output ports. See pictures. I am guessing I connect the turntable to receiver (RCA) then receiver to ? to connect to my SONOS 100 speakers. Looking for guidance please with clear non-audiophile description. what connects to what description. I would assume that the connection from the new SONOS device would connect to SONOS speakers via WiFi? Thank You very much for input. 

I thought all the Apple Music playback issues are resolved since the meltdown. But apparently not. New install of Beam Gen2, when playing back from Apple Music playlist, every 4th song or so it will loose the connection be quiet for 10s and then reconnect and pickup the rest of the song or skip to the next one. Quiet annoying.Beam is connected to very good Enterprise WiFi network, and the TV it’s connected to has no network issues.Is this a latency issue, since I’m not US based? Maybe device trying to use US cloud back-end needlessly? Or something else that isn’t well engineered.Quit disappointed.

Any idea what this update, available evening (UK) on the of 6th Jan is all about? Same target hardware as mid December updating to 92.0.72171 with others (Port/Five/Move) on 92.0.71170. Nothing on release page...

Bonjour, la communautébon Black Friday vient de passer, je me suis offertl’arc/sub4/ 2 ERA300vraiment content, mais j’aimerais en profiter au maximum, j'ai 2 questions !-  je viens de découvrir que ma télé fait bien l’option e-arc tv : SAMSUNG QE55Q950R 8K année 2020support : Amazon vidéo exemple série FALLOUT qui a bien les logos UHD HDR ET DOLBY ATMOS Mais sur l’appli rien à faire je suis toujours en DOLBY digital plus 5.1- deuxième question : je note une différence de son quand je lance une musique en Dolby Atmos sur Amazon Music directement de l’application SonosPar rapport à si je vais directement deux Amazon Music pour retransmettre le son sur les enceintesEst-ce que je perds le Dolby Atmos en passant par l’application Amazon ?merci beaucoup pour vos retours Moderator Edit: Translated by GoogleHello everyone,

I have 8 devices and mostly the system is robust.  However, for parties I may take a couple of speakers from upstairs and place them downstairs to provide full house ground floor coverage and play them grouped together.Never seems to work.  Some of the speakers seem to play for a minute or two and then stop and then randomly start and stop again.I am all Wi-Fi and all updates been donePay 5 Gen 2 Stereo pair with Sub, Era 100, Move Gen 1, Play 1 and 2 x Sonos 1 Are there still app issues with grouping? 

Hello,,,I’m noticing lots of issues playing Amazon Music through Sonos speakers, anybody else experiencing this or know if it’s a known (and accepted issue by Sonos)? Issues with shuffle; constantly cycles through a small selection of songs in a playlists.Refusal to play songs later in a playlist; I manually select a songs but each and every time, the first song of the playlist plays, not the song selected. Regards Ted

I’ve started to get Crackle only on Spotify on play 3 and play 1 but not on beam, only on spotify and not any any other service. tried re-locating, re-installing apps, putting everything on same network, different controllers etc.

I have/had two good Sonos systems. One in Texas for nine years fabulous s1 products.  4 Pool side , surround inside subs etc in tv room and  master bedroom, master bath, office, etc.  added a “new” s2 to my Colorado home: extensive .    A family member traveled from on to the other and system said upgrade (similar to regular updates). And now my Texas s1 system is CRAP!  $10,000 investment destroyed by the new “upgrade” /combo of s2/s1 software.   can this be fixed?  Please help! 

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the p

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community