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After downloading the newest software update this past week, I tried TruPlay again and the initial test tone from my main seating position is no longer there. It only has the room walking calibration method. Called tech support and they are now aware this is the case on iOS iPhone. Anyone else have this problem?

After I setup my era300 I the add surround they go missing in app

Speakers not playing spotify or will start playing then stop. I have 15 speakers 12 are connected through ethernet. 3 on wifi. Same network I have had been using for years. Now either the speakers will not start playing or will only play the ones on the wired network. I have not made any changes to the network either or moved speakers around. 

My Era100 has worked normally during the time I've had it, about 1 year. Now it suddenly doesn't connect with my TV or if it connects, it disconnects itself after a moment. I've tried everything I can imagine, with the TV and era100, and the app. Any ideas?

Setup is: 2x Era300 configured as a stereo pair + Sub Gen 3.Music is played from a desktop computer to the Era 300 via Bluetooth. Because the desktop frequently connects and disconnects from the system, the Sub randomly stops producing audio during Bluetooth playback.Once the issue occurs, the Sub does not recover on its own. Audio output from the Sub remains absent indefinitely until some form of reinitialization is performed (for example, reconnecting Bluetooth or power-cycling the Sub). I have never observed the Sub resume playback by itself after the issue has occurred. Observations:The room remains correctly bonded in the Sonos app.Sonos app playback works normally, and the Sub works normally when using Sonos native playback.However, after using Sonos app playback and then switching back to Bluetooth playback from the desktop, the Sub does not start working again. It remains absent from the Bluetooth source.The issue appears to occur only during Bluetooth playback.Disconnecting an

I recently purchased the Sonos Arc ultra. It doesn't seem to be playing Dolby Atmos. The Sonos app shows Dolby Digital Plus 5.1. The soundbar is connected to HDMI eArc on Sony Bravia XR55A80K. Sound & Audio output settings are all okThe content being played on the TV shows 4K Dolby Vision. I've configured Truplay as well.Same content on my Bose SOUNDBAR SB700 gives good surround effects. What could be missing? Or is it a bug in Sonos app or firmware

I've been chatting and speaking with Sonos technical support for the past four hours and am about to have my issue escalated for the sixth time. The one thing that not one of the technicians has tried is to recreate the issue on their own Sonos speaker.Voice Control will NOT connect to KUSC - Classical California: The station is in my “Favorites” and the app will connect to it - but Voice Control either fails to respond or connects to a channel named “Blue Mood” - which plays orchestral light jazz with commercials. Could someone, please, try to get Sonos to play KUSC using Voice Control and let me know the result? Thanks!

Can I use this on YouTube 

I have several alarms setup to wake up, they can be activated and deactivated with a toggle. They worked great forever, suddenly now it’s a huge effort to get them to deactivate or activate them. It’s either reboot the whole system, or phone, refresh the connection that seems to get it to respond. Or just doing it, several times. Why is it so hard to make it work?  This seems to have changed in the last 6 months, so whatever update was performed has made it extremely difficult to accomplish a simple task. 

Hi all,I'm looking for feedback from users who regularly manage playlists rather than simply play music.I've been running a Sonos system for many years and, after the 2024 disastrous app launch, I stayed on the older S2 app and avoided firmware updates because playlist editing and queue management were critical to how I use Sonos.My system currently consists of:3 x Play:3 Play:5 Gen 2 Amp RoamMy music comes from:Amazon Music YouTube Music iBroadcastI often create Sonos playlists containing tracks from multiple services and regularly:Add and remove tracks Reorder playlists Edit queues Save queues back to playlistsI also make heavy use of the desktop controller because I find playlist management on a large screen much easier than on my Android phone.The reason I'm reconsidering upgrading is that without upgrading, I can’t run the desktop application on on my Windows 11 PC without updating the system.For anyone who manages Sonos in a similar way:How good is playlist editing in the current

My sonos one keeps dropping from the app.  LED is flashing red I re-assign using rj45 connection   ther wireless way wount work at all. it will be fine for a day .. then back to flashing red 

Hi,I have disabled sonoNET on my arc ultra but a wifi scan still shows it is intermittent activity on channel 165 in 5Ghz rangechecking status directly on the arc shows HT AP Mode is ON. HT Channel IEEE channel is 165. How can I disable this as this is conflicting with other wifi signlas. IP:1400/support/reviewcontents of /proc/ath_rincon/statusDebug info for INFRA mode at 17336811Mode: INFRA (station)Operating on channel 5180 IEEE channel: 36HT Channel is 5825 IEEE channel: 165HT AP mode: onRF Chains: RX:2 TX:2RF Chainmask: RX:0x03 TX:0x03Max Spatial Streams: RX:2 TX:2Noise Floor: -98 dBm (chain 0 ctl)Noise Floor: -98 dBm (chain 1 ctl)Noise Floor: 0 dBm (chain 2 ctl)Noise Floor: 0 dBm (chain 3 ctl)PHY errors since last reading/reset: 465228 Region: 1

Hi everyone,I've mostly been using a headset for gaming on my PS5, but I'm thinking about switching to my Sonos setup for single-player games when I don't need voice chat.For those of you who game with Sonos:Which Sonos speakers or soundbar are you using? Have you noticed any audio delay or lip-sync issues while gaming? Are there any settings that improve responsiveness or overall sound quality? Do you switch back to a headset for competitive games, or is the Sonos setup good enough for most situations?I mainly play story-driven games, so I'm looking for the most immersive experience rather than a competitive advantage. I'd be interested to hear what has worked well for others.

I’ve been a Sonos supporter for 15 years + but I’m totally fed up with the unreliability of it. It’s embarrassing. Have friends over and the system just drops in and out… I’m out… anyone got any other suggestions of a reliable system?

I am using the App on the iPad. Everything is wireless, and the app is updated. I have two Symfonisk speakers and one Arc.  The Arc always appears, but The speakers are not found until I reboot them. They need to be rebooted every time. I have been on the phone with Support and they have not been helpful. we have done all the rebooting speakers on my iPad, disabled the  VPN, etc.  this never used to be a problem! I can’t think of anything that changedVery frustrating. 

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming s

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community