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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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24 Topics
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thebiggiebuContributor I
asked in Ask a question
Sise of external boxes of Ultimate Immersive Set with Arc Ultra

I want to know what is the size and weight of the package of the Ultimate Immersive Set with Arc Ultra. I need this information for delivery

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T
12 minutes ago
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hrttgdereContributor I
asked in Ask a question
https://support.inkling.com/hc/en-us/community/posts/32057393253645-Blockchain-Support-Number-24-7-How-do-I-contact-Blockchain-Support-Number

https://support.inkling.com/hc/en-us/community/posts/32057393253645-Blockchain-Support-Number-24-7-How-do-I-contact-Blockchain-Support-Number

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H
23 minutes ago
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bdrfffsffefsfContributor I
asked in Ask a question
https://support.inkling.com/hc/en-us/community/posts/32057323059085--Official-Helpline-What-is-Blockchain-customer-number

https://support.inkling.com/hc/en-us/community/posts/32057323059085--Official-Helpline-What-is-Blockchain-customer-number

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44 minutes ago
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bdrfffsffefsfContributor I
asked in Ask a question
https://support.inkling.com/hc/en-us/community/posts/32057277155213--24x7-Call-Support-Line-How-do-I-contact-Blockchain-support-By-Phone

https://support.inkling.com/hc/en-us/community/posts/32057277155213--24x7-Call-Support-Line-How-do-I-contact-Blockchain-support-By-Phone

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55 minutes ago
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bdrfffsffefsfContributor I
asked in Ask a question
https://support.inkling.com/hc/en-us/community/posts/32057053315597-Instant-Blockchain-Support-Number-Easy-Contact-Steps

https://support.inkling.com/hc/en-us/community/posts/32057053315597-Instant-Blockchain-Support-Number-Easy-Contact-Steps

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1 hour ago
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cejoc18274Contributor I
asked in Ask a question
https://support.inkling.com/hc/en-us/community/posts/32056968956301--Help-DESk-How-To-CONTACT-Blockchain-Support-Number-Official-Intuit

https://support.inkling.com/hc/en-us/community/posts/32056968956301--Help-DESk-How-To-CONTACT-Blockchain-Support-Number-Official-Intuit

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1 hour ago
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cejoc18274Contributor I
asked in Ask a question
https://support.inkling.com/hc/en-us/community/posts/32056885585549-Need-Blockchain-Help-Get-Blockchain-Support-Today

https://support.inkling.com/hc/en-us/community/posts/32056885585549-Need-Blockchain-Help-Get-Blockchain-Support-Today

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1 hour ago
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Jeffren1Contributor I
asked in Ask a question
System is not recognized by network mow

I can no longer go into system settings🤷🏽‍♂️. Can’t adjust volume, EQ, etc. network is up to date?not sure why this is happening. 

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J
1 hour ago
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GaryM6929Contributor I
asked in Ask a question
Bravia 8 connectivity to Arc Ultra

Hi,  I am looking to upgrade my TV to match up with my Arc Ultra and I wanted to make sure there are no issues connecting these two together. 2024 Sony Bravia 8 and the Arc Ultra. plan is to use the E-Arc connection as I have done before so I really don’t expect an issue, but thought I’d ask before I spend the money on the TV

153
sigh
2 hours ago
W
Wayne356Contributor I
asked in Ask a question
Update November 2024

Trying to update and I get a message saying “There was a problem checking for updates” I’ve turned all units and the wifi router off and on again. Same error message.  I see all Sonos units on the app (I’m using an iPhone). The next step appears to be “close and reopen the Sonos app”. On the iPhone I can “remove app” then “delete app” which gives me the message “deleting the app will also delete its data”. Should I do this? Will I lose all the products currently set up...and anything else?? Any advice about this update failure gratefully received!

725
Stanley_4
4 hours ago
C
CMHaxContributor I
asked in Ask a question
Suggestions for best in-wall rated HDMI cable for Sonos Arc Ultra?

Hey all,I just upgraded my Sonos Arc to the Arc Ultra. While I was hoping it would be a simple swap out using the cables I had hooked up to the Arc, something has gone haywire with the HDMI cable I was using (Monoprice 8k Certified HDMI) and the eARC handshake between my devices, tv, and soundbar are causing issues that cause the sound to be downgraded to non-Atmos or 5.1 tracks. I’ve troubleshot this all week and finally just decided to try the Sonos provided HDMI cable that came in the Ultra box, and used that from the eARC port of my LG C1 TV to the Arc Ultra, and that seems to have fixed the issues (at least so far). This makes me think that I need to replace the previously used HDMI cord and am wondering if anybody has suggestions for what they use. I need at least 10’ to be able to route it through my wall, and again, it needs to be in-wall rated.Appreciate your help in advance.

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Stanley_4
5 hours ago
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combtmp43245Contributor I
asked in Ask a question
How do I contact Comcast about email problems

https://community.clover.com/questions/96558/pk-why-are-my-comcast-emails-not-coming-through-kb.htmlhttps://community.clover.com/questions/96561/tem-how-do-i-get-help-with-comcast-email-pkb.htmlhttps://community.clover.com/questions/96550/dd-how-do-i-contact-comcast-about-email-problems-p.htmlhttps://community.clover.com/questions/96574/km-why-am-i-not-receiving-xfinity-emails-kk.htmlhttps://community.clover.com/questions/96576/plk-why-am-i-not-receiving-my-comcast-emails-tm.htmlhttps://community.clover.com/questions/96558/pk-why-are-my-comcast-emails-not-coming-through-kb.htmlhttps://community.clover.com/questions/96561/tem-how-do-i-get-help-with-comcast-email-pkb.htmlhttps://community.clover.com/questions/96550/dd-how-do-i-contact-comcast-about-email-problems-p.htmlhttps://community.clover.com/questions/96574/km-why-am-i-not-receiving-xfinity-emails-kk.htmlhttps://community.clover.com/questions/96576/plk-why-am-i-not-receiving-my-comcast-emails-tm.htmlhttps://community.clover.com/que

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6 hours ago
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combtmp43245Contributor I
asked in Ask a question
Why am I not receiving Xfinity emails?

https://community.clover.com/questions/96558/pk-why-are-my-comcast-emails-not-coming-through-kb.htmlhttps://community.clover.com/questions/96561/tem-how-do-i-get-help-with-comcast-email-pkb.htmlhttps://community.clover.com/questions/96550/dd-how-do-i-contact-comcast-about-email-problems-p.htmlhttps://community.clover.com/questions/96565/mm-why-am-i-not-receiving-xfinity-emails-mk.htmlhttps://community.clover.com/questions/96575/pk-why-am-i-not-receiving-my-comcast-emails-tmk.htmlhttps://community.clover.com/questions/96558/pk-why-are-my-comcast-emails-not-coming-through-kb.htmlhttps://community.clover.com/questions/96561/tem-how-do-i-get-help-with-comcast-email-pkb.htmlhttps://community.clover.com/questions/96550/dd-how-do-i-contact-comcast-about-email-problems-p.htmlhttps://community.clover.com/questions/96565/mm-why-am-i-not-receiving-xfinity-emails-mk.htmlhttps://community.clover.com/questions/96575/pk-why-am-i-not-receiving-my-comcast-emails-tmk.htmlhttps://community.clover.com/que

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6 hours ago
C
combtmp43245Contributor I
asked in Ask a question
Why am I not receiving my Comcast emails?

https://community.clover.com/questions/96548/kk-why-are-my-comcast-emails-not-coming-through-bb.htmlhttps://community.clover.com/questions/96560/tmm-how-do-i-get-help-with-comcast-email-kkb.htmlhttps://community.clover.com/questions/96549/-%25D0%25B8%25D0%25BC%25D1%258F-how-do-i-contact-comcast-about-email-problems.htmlhttps://community.clover.com/questions/96574/km-why-am-i-not-receiving-xfinity-emails-kk.htmlhttps://community.clover.com/questions/96566/lk-why-am-i-not-receiving-my-comcast-emails-tk.htmlhttps://community.clover.com/questions/96548/kk-why-are-my-comcast-emails-not-coming-through-bb.htmlhttps://community.clover.com/questions/96560/tmm-how-do-i-get-help-with-comcast-email-kkb.htmlhttps://community.clover.com/questions/96549/-%25D0%25B8%25D0%25BC%25D1%258F-how-do-i-contact-comcast-about-email-problems.htmlhttps://community.clover.com/questions/96574/km-why-am-i-not-receiving-xfinity-emails-kk.htmlhttps://community.clover.com/questions/96566/lk-why-am-i-not-receiving-my-co

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6 hours ago
D
dzik0nContributor I
asked in Ask a question
After using Playstation5 (PS5) and switching to TV Dolby (any Dolby) movies stutters

Hello.Devices in discussion:Playstation 5Sonos Arc Ultra + Sub Gen 3 + IKEA Symfonisk rear pairPhilips 65OLED705/12Problem statement:I have recently bought Sonos Arc Ultra. I was blown away by the Atmos sound when playing some movies on Netflix. I decided to also turn on Dolby Atmos on my PS5. Unfortunately, since then whenever I use the console and then go back to use any TV App like Netflix or HBO the sound stutters for a second every minute or so. The only way to bring it back is to unplug all HDMI devices, turn off TV for a minute and same for Arc Ultra. What happens and how can I prevent that?Desirable solution:I want to use both TV apps and PS5 without any issues, still using Dolby Atmos on PS5 and also in my movies.

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10 hours ago
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SymphonyContributor I
asked in Ask a question
Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

406
C
1 day ago
rmarble57
rmarble57Contributor I
asked in Ask a question
Connectivity issues regarding S2 App

New to the community.   I won't spend my time endlessly reading through these blogs as my issues are current and hoping that someone/anyone can assist with my frustration with the S2 App.   I have an android.....Samsung S21.   I have Sonos equipment in every area of my house.   I constantly cannot "connect" to the system.  Even if connected, I many times cannot "pause" or "change volume".   Absolutely frustrated trying to make it work and it is a big waste of time.   I have uninstalled, reinstalled, sent diagnostics and had multiple calls with Sonos Support and all I get is "improvements have been made", but they don't help in my case.  I also have a separate structure on my property with older Sonos equipment running on S1 app and it NEVER fails to respond.   Considering downgrading to S1 for the house, but I have a Sonos Roam which cannot run on S1.  Who can help?

432
rmarble57
1 day ago
H
HeathysContributor I
asked in Ask a question
Vodafone Power Hub not connecting

Just bought the full works ARC Ultra 2xEra 300 and sub4 tried no matter what I have tried the speakers will not connect with the App, it goes through the pairing bit with chimes and inputting of wifi passwords but then nothing appears on the app, tried rebooting the products and router but still nothing. reinstalled the app reset speakers to factory still nothing.The wifi hub is a Vodafone Power hub which is only a few weeks old and TV is a modern LG OledReally frustrating  I am an experienced Sonos user but never had this issue before Any ideas?  

151
Jamie A
1 day ago
R
RigcablContributor I
asked in Ask a question
No se conecta Spotify a mi red Sonos

Buenos días,Desde hace unas semanas no soy capaz de conectar Spotify a mi Red Sonos en casa. Antes lo hacía sin problema y ahora cuando lo intento desde la App de Sonos me dice que tengo que configurar Spotify y me da error o no me deja. Como lo puedo solucionar? Muchas gracias  Moderator Edit - Translation by Google:Good morning,For a few weeks now I have not been able to connect Spotify to my Sonos Network at home. Before I did it without a problem and now when I try from the Sonos App it tells me that I have to configure Spotify and it gives me an error or it won't let me. How can I solve it? Thank you so much

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Jamie A
1 day ago
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JBLWWsdhjcsdvContributor I
asked in Ask a question
Step back into the wild, rebellious 1970s with 79 unforgettable photos

After a lengthy public hearing in which a number of people spoke at length about the project, the council unanimously approved a rezoning request, and PUD amendment, for the properties at 305 and 309 33rd Avenue North.Some residents had concerns about increased traffic in the area and parking issues in the neighborhood.The Center for African Immigrants and Refugees is planning to build a four-story mixed-used building with 30,000 square feet of commercial use and 70 apartment units.  It will be on the site of the former Wells Fargo Bank building at the corner of 33rd Avenue North and 3rd Street North.The building will exceed the city's ordinance height by seven feet.  There will be 250 parking spaces on the property.  Ten percent - or seven units - will be designated as affordable housing units.  The first floor will be made up of office, retail, and event space.The developer says it will probably be about two years before the construction is complete and ready to be rented out.https:/

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2 days ago
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Big Bull
asked in Ask a question
Connecting speakers via av link speaker selector

I have a Sonos Amp and want to run 4 speakers from it which I know isn't a problem. I want to have 2 speakers in one room and 2 in another room but I want to connect all 4 to the Amp via a 4 way speaker selector so I can turn either room on or off when I dont want to have sound in the room. Does anyone know if this is ok to do and that switching via the selector is safe to do and won't damage the Amp output.https://www.avsl.com/product/128.425UK-4-way-loudspeaker-selector 

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1 month ago
Z
Z RUNContributor I
asked in Ask a question
AirPlay: Connection to "Roam" unable

Bonjour, For several days, it has been impossible to connect to my Roam speakers in AirPlayThe messages I have are:AirPlay Connection to "Roam G" impossible. This speaker is configured so that people who share this house can access it. To listen to the audio content of this Mac on these speakers, change the setting of the "Home" app to allow "People connected to the same network" Yet my settings in the "Home" app on all my devices (AppleTV, iPhone, iPad) are of course: "People connected to the same network" I restarted all my devices, I changed the settings in the "Home" app by doing several tests, nothing works My devices are up to date with the latest Apple and Sonos software versions. Thank you for your help in advance

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Z
1 month ago
Ditte
Ditte
published in Ask a question
Tips for common Sonos problemsself-help

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if

2105230
Ditte
6 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question
How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

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Kenneth R
9 years ago
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