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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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2086 Topics

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Kenny Sword Contributor I

Alexa wont play Albums nor Radio Stations
Question

  Historically, I have successfully played Albums and Radio Stations (e.g. BBC Radio 2) via the Alexa voice control. Now she says “playing Radio 2” or “playing The Eagles” but nothing happens?   I get the impression that this is a known fault. Can anyone advise, please, of a solution to my issue?  ...

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K
3 hours ago
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joshiks7 Contributor I

Sonos one alexa India support
Question

Sir,  I am planning to purchase Sonos 1 speaker from UAE. Shall bring it here to  India  Can I link this speaker to Alexa and use voice commands for playing songs in India ? In my alexa account of India  sonos skill is not there. What's current situation?  

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4 hours ago
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goldenfish67 Contributor I

Switch off Wifi and Bluetooth PERMANENTLY from Sonos 1
Question

Hi All   I have a very quick and simple question: Can I SWITCH OFF the Wifi and Bluetooth PERMANENTLY from my Sonos One? I am keen on using Sonos One connected to my Router via a Ethernet cable and also because I want to reduce the EMF Radiation in my Flat.   Thanks in advance N

33 3
6 hours ago
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Dorine Contributor I

Why didn’t Sonos let me know about stopping updates?
Question

  In Januari 2014 I bought a Play 3. I heard on a television program that updates for some devices will stop in may 2020. No one has send me a message. Does that mean my Play 3 will still get updates? I don’t want to throw it away after this few years.

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6 hours ago
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Totolateteenbas Contributor I

Sonos playbar won't recognise LG magic remote (AN-MG500)
Question

Hi My Sonos playbar doesn’t recognise the sound controls of an LG magic remote AN-MG500 (https://www.lg.com/us/tv-audio-video-accessories/lg-AN-MR500-magic-remote) . None of the other fixes found on your support group works. Yet, all other controls work fine. The issue is with the Sonos playbar conn...

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9 hours ago
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Zello Contributor I

Trade Up Legacy Bridge?
Answered

I’m being offered a 30% discount for trading up my Legacy Connect: Amps and Play:5 but not my Bridge. Is there a reason for that?  

245 4
14 hours ago
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Chapin Contributor I

listening my music in a iPhone
Question

I have an iPhone 10 Xs and I updated my Sonos box with the version 10.6.2.   I have a problem that I cannot listen my music I purchase and that I have in my iPhone because it doesn't shows the iPhone icon in the app.  Any suggestions.  

18 3
17 hours ago
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centerfield5 Contributor I

Trade Up
Question

I recent participated in the Trade Up of my Play 5 when i was told by SONOS that it wouldn't operate on my system past April/May.  Lime many people I was not happy about being forced into this situation.  Now that SONOS has identified the issue and will allow the legacy products to remain active, wh...

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18 hours ago
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Ft. Mitchell Contributor I

Multiple lost devices
Question

My system has 1 Amp, 1 Sub, 1 Playbar, 1 Sonos One, 2 Play 3s, and 5 Play 1s.  Simultaneously, the system “lost” all devices except the Playbar and two Play 1s.  I have unsuccessfully attempted to “Find Missing Products.”  I have reset the two Play 3s to factory settings and attempted to Add them to...

20 3
21 hours ago
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johnlightbulb Contributor I

updates
Answered

when are updates stooping for sonos 1

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22 hours ago
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P.nipper Contributor I

disappointed

Having owned a Play 1 since 2016, I have been really please with the performance and experience of my speaker that I am looking into buying a Play 5 or sub. Having the recent announcement that support for older products will be withdrawn, the company has shown it's true colours and without consultat...

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22 hours ago
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Cooldad77 Contributor I

Recycle mode reversal
Question

Is it going to be possible to resurrect a Sonos unit that has been put into 'Recycle Mode' considering the latest announcement?  

36 1
23 hours ago
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mpadovano Contributor I

replacing bridge
Question

Now that my Sonos Bridge will not be supported after May, what is the upgrade path?  

39 2
1 day ago
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Nickwh Contributor I

podcast library
Question

Greetings. I am trying to get into the podcast “The Big Picture” from “Ringer”. It’s available on apple services and you can download certain episodes. Unfortunately, I can’t locate it in the usual Sonos subscription services. So, to my question, when I make a folder “SONOSFILES” on my hard drive, I...

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1 day ago
Moondog Contributor I

play 5 1st gen sync with alexa
Question

strange playback help please.     i have a play 5 1st gen in my kitchen , and a play 1upstairs.   i have them grouped together so they are both playing the same thing at the same time.   When i ask alexa to play elbow in the kitchen (play 5) the music starts to play, then after about 3 seconds the p...

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1 day ago
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TrimKot Contributor I

Voice commands/ Speaker
Question

Hi,  Recently purchashed Sonos Beam two Sono One speakers (in Israel) and can get the microphone   to work. I’m assuming this has to do with location restrictions? Should this option activated from the Sonos App? Setting the app to another country will help?    Thanks.

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1 day ago
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2fishfiveloaves Contributor I

Can Modern devices also be traded up?
Question

I have a few sonos connect that show as modern, can those be traded up?

37 2
2
1 day ago
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BCFitz09 Contributor I

internet
Answered

I changed internet providers and now my app doesn’t have my speakers in it

14 1
1 day ago
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El Turk Contributor I

when will play:3s be ‘legacy’?
Question

Genuine question. What is the likely timeframe?

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1 day ago
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davegpenn Contributor I

lost choice of artist, song or album search
Question

Hi there, I have got up this morning and gone to turn on some music and found that I have lost the options of looking up music by artist, song, album etc. the only options coming up are podcasts or stations. Is anyone else experiencing this? I have not changed anything since yesterday. Is there some...

34 4
1 day ago
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blt458 Contributor I

Sonos One SL not connecting to the app
Question

Hi, I’ve recently moved my Sonos One SL from home to my university accommodation. I had no trouble at home getting it connected, however I am now unable to connect the device to the app to stream music to. I have tried adding it as a new product, connecting it as an existing product and resetting th...

43 5
1 day ago
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DidierZ Contributor I

Access denied to Synology NAS
Question

Hi Guys, It seems the issue has already been submitted but I’m not clear regarding the resolution. I have a Sonos Amp and a Synology NAS exposic a music folder. It was working fine for years, but to make it more secure I have decided to create a specific user “sonos” on the NAS which has only RO acc...

40 1
2 days ago
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darrenm96 Contributor I

Sonos & Alexa
Question

Hello,   I currently have Alexa all round the house however have Sonos in my living room I have a beam with 2 one’s for surround.   i can play music everywhere in the house with Alexa but I’m looking to incorporate this with my beam.   I tried making an Alexa group with a speaker using my beam as a...

20 1
2 days ago
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IanMcG Contributor I

Amazon Music Ireland
Question

Hi all,    Amazon Music has been available in Ireland for past few years. I am getting the basic version that comes bundled with my Amazon Prime membership on my amazon.co.uk account.   However being based in Ireland I am not seeing the option in the Sonos controller to add the Amazon Music service....

18 1
2 days ago
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Wburns Contributor I

Amazon unlimited or apple music not recognised
Question

I had an issue previously with 2 of my speakers. They would not recognise that I had Amazon unlimited or Apple Music when using either voice assistant. It would tell me I had to purchase it as clearly thought I did not have it. Could play from Sonos app ok or I could tell another speaker to play on...

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2 days ago

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