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Kenneth R 3 years ago

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ah...

9596 0
sblock082 3 hours ago last post 2 hours ago by Bob_41

Update POS

This update is crap. HELP

28 4
KarlH18 20 hours ago last post 4 hours ago by MikeV

Radiox disappeared from Tunein
Question

RadioX has disappeared from my Sonos from Tunein. Is this a license issue from RadioX or is there a software problem?

18 2
heuteld 10 hours ago last post 4 hours ago by MikeV

Satellite and buffering
Question

I have satellite (Hughes) internet (only choice in a rural area) which also provides the router and wifi signal for the home. I installed my Sonos One and started playing downloaded (not streaming) m...

17 3
martinfeely 8 hours ago

Glitchy Sound
Question

I have a Sonos playbar set up with a 65” curved Samsung and occasionally the sound is glitchy. If I change the channel then come back to the original channel it resolves, but I’d like it just work. An...

17 0
bbcool 1 day ago last post 8 hours ago by Airgetlam

af8 oled from sony how to setup with sonos 5.1 setup
Question

hi, im not sure how i connect correctly the oled tv with my sonos system. can everyone help me. whar should i do on tv menu to force the 5.1 passthtough arriving from my appel tv 4k? thank you very...

26 3
pnutp0wer 9 hours ago last post 8 hours ago by Stanley_4

Sonos Connect AMP - with receiver (NAD)
Question

Hi! I searched on the community but the answers are not very clear to me. So I've the following case; I already owned a Sonos Connect AMP but today I bought a new receiver - NAD T 758V3. In the attach...

19 3
jmartin3rd 14 hours ago last post 9 hours ago by Stanley_4

Speaker Keeps Turning Off
Question

My Sonos 5 keeps turning off (meaning no LED). Then, later it will become available and works. What's going on?

38 5
John_296 10 hours ago last post 9 hours ago by Stanley_4

Tags
Question

Sorry, this is probably going to seem like an incredibly naive question but what is a tag? At the end of setting up a question or creating a topic there's an option for "Add Your Tags"; what is that s...

11 3
stephenbdm 9 hours ago last post 9 hours ago by Smilja

Sonos app asks to be updated. Even though it’s version 9.2
Question

I open the Sonos app It asks me to add a speaker I press the plus icon to add speaker I see a screen asking me to update the app I press update (despite my app being 9.2 - latest version) It opens the...

17 1
davidgeorge 9 hours ago

I can not find the manage menu
Question

I have a new iMac and have installed the sonos app but I can not see the gear icon to index the library

7 0
Peter308 16 hours ago last post 10 hours ago by Stanley_4

Router connection to Connect amp
Question

I am not that computer literate so I am probably asking a couple of very dumb questions about reInstalling my Sonos kit. We are moving into a new flat and the router is located in one corner of the...

35 6
J A B 14 hours ago last post 11 hours ago by Ken_Griffiths

unable to sign in
Question

I have been using Sonos for many years. I have the basic system on a PC I have been using new Sonos speakers. My old controller is no longer supported. After house alterations I want to bring some o...

34 5
burg650 5 days ago last post 12 hours ago by Stanley_4

Latest software update, not good seems worst.

So it seems the latest software update has create a lot of issues both hardware and software related, even before this latest one there were many issues with what seem like older hardware. Most of us...

103 4
Elevonic 12 hours ago

Wrong android app accout
Question

Hi all, I'm trying to log into the android controller app but for some reason it's hooked onto my sons account name and I cant seem to log him out, or delete his account name so I can enter my account...

3 0
Blues1905 19 hours ago last post 13 hours ago by Blues1905

Beam audio delay
Question

Hi I recently bought a beam, and am experiencing the well documented lip sync issues when passing Sky Dolby digital feed through my Phillips TV. Switching to "normal" solves the issue of course. So Im...

36 2
jeffschulte 1 month ago last post 15 hours ago by sindreraanes

Podcast Playback Speeds

Can I change the playback speeds for podcasts via Sonos?

22 2
Beetbar 1 day ago last post 1 day ago by Misfit

Error 1002 music won’t play
Question

Error 1002 keeps appearing, whether I try to play a playlist or just one song.

9 1
stevenames99 1 day ago last post 1 day ago by Stanley_4

My Play 3 will not connect to our new wifi
Question

We just recently bought the google WiFi system and hooked it up throughout our house but my Sonos will only connect to the old WiFi that we are not able to connect to anymore so we can’t play music, b...

11 1
Wolfman2011 2 days ago last post 1 day ago by jgatie

Joining friends sonos system to play music from my phone
Answered

I have a sonos system. My friend has a sonos system. When I visit her I am on her wifi network. I want to play my music on her sonos system. At the same time I don't want to lose my sonos stuff from...

44 1
Dc11 7 days ago last post 1 day ago by Dc11

Adding Speakers
Question

Hi, Following the latest upgrade most of my speakers have disappeared from the Contoller/App. The facility to add a speaker under the manage tab has disappeared. Does anyone know how to get this back?...

36 2
Roblink1980 2 days ago last post 2 days ago by Chris

My music won’t play
Question

I run a gym and we have no music. Nothing will even come up to play? Like I’ve been logged out but I’m not. Please help me :-)

19 2
bzb 2 days ago last post 2 days ago by Chris

"Sorry, we can't connect to Sonos" error after setup indicates connection
Answered

I keep getting the "Sorry, Can't connect" error on the PC controller. This is true even after I connect to the Sonos system, and the connection app says that a connection is established. I am using t...

14 1
Disgruntled Dan 5 days ago last post 3 days ago by AjTrek1

Unable to setup new system on iMAC / MacBook
Question

First off, I am not a luddite. I was just informed that I cannot setup my new Sonos One on my computers, but rather must use a mobile device. Unfortunately, my eyesight makes that quite difficult....

122 10
Mr.Woolery 4 days ago last post 4 days ago by Mr.Woolery

Product Suggestions: Sonos built-in ceiling speakers, exterior landscape speakers
Question

I'm not an audiophile, but really like the end-user simplicity of setting up and using the Sonos product line. I would really like to roll Sonos speakers out to all of the rooms in the house, garage,...

57 4
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