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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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32 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

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Kenneth R
7 years ago
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MayaDoggoContributor I
asked in Ask a question

Connection to Saavn lost

I have a SaavnPro account.  However, I cannot play Saavn music through Sonos.  I have tried reauthorizing the account a few times.  When I try to pay a radio channel on Saavn through my S/ones app, I get an error message that says “connection to Saavn was lost”.  Please advise on what I need to do to fix this. Thank you. 

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M
48 minutes ago
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FernandoHDContributor I
asked in Ask a question

gobeWhere have all the Sonos collections of music and sounds?

I can’t find the Sonos sounds and music collections in  my app Sonos. I have received a message in the app with the new releases, but, what do I have to do to listen to them?I can see a lot of radio stations in Sonos Radio, but not their own lists. They are all gone. My device is an iPhone 11 Pro Max.  

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Ken_Griffiths
1 hour ago
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Pal1nContributor I
asked in Ask a question

Can I connect an Arc to my HiFi via SONOS Port so as to add bass depth to the sound?

I bought an ARC at Xmas to finally get decent sound from the TV.  (Previously I’d used a cheap DAC to input from the TV to my HiFi system.)I’m toying with the idea of adding a SONOS Port to the HiFi so that the kids can link their iPhones/Pads apps to the HiFi as Spotify is great for background music and this will enable access to internet radio.Would such a system also allow me to play the TV/ARC through the HiFi simultaneously and therefore enable me to augment the bass?  If yes, are there any snags/issues that I’d need to consider.  Having a good quality vinyl and CD based HiFi ,coupled with a digital media system, sounds like Nirvana, Nevermind the pan-generational benefits within the family (pun intended!) Can it be achieved or am I being Dagenham (3 stops beyond Barking?)

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Ken_Griffiths
4 hours ago
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Matthieu.LContributor I
asked in Ask a question

connexion barre de son

Bonjour,je suis complètement novice dans le domaine et compte sauter le pas d’acheter une barre de son arc oui s’étire sur éléments dans le futur.Mon problème d’où ma question, est que ma tv est fixée au mur et impossible de la décrocher pour permettre le raccordement d’un HDMI arc supplémentaire.Est il possible de la connecter uniquement sur secteur et wifi ou un raccordement physique à la tv est impératif?merci par avance pour votre aide.Matthieu

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M
6 hours ago
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DenWContributor I
asked in Ask a question

Voice and picture sync problem

Why are the voice and picture so out of sync on my Sonos Arc and Samsung QN90 TV

2
G
13 hours ago
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Red7966Contributor I
asked in Ask a question

surround sound

I have beam gen 2 and sub mini. If I wanted to add surround sound which speakers do I buy? 

1
Ken_Griffiths
17 hours ago
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dfoley101Contributor I
asked in Ask a question

Connections

My music just suddenly stopped playing.  Said Boost not connected.  Problem is, I don't have a boost on my system.  Ran diagnostics and said all speakers connected and good to go, but this pesky "boost not connected" message keeps showing up.  Advice?

2
D
22 hours ago
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SarnoAvid Contributor I
asked in Ask a question

Sonos's own radio stations versus TuneIn

I understand Sonos’s radio stations are actually using TuneIn. Is there any advantage in playing a Sonos station when it are also available on TuneIn? Are there more features or is there better stability?

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buzz
1 day ago
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CocoPopsAvid Contributor I
asked in Ask a question

Missing/Dropping Zones

In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.

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Corry P
1 day ago
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Cintxo81Contributor I
asked in Ask a question

Parpadeo TV samsung al conectar sonos Beam

-Me gustaría saber si: ¿El cable hdmi de la sonos beam gen1 es el mismo que el de la sonos beam gen2?-Tengo un problema, cuando conecto la sonos beam gen 1 a un televisor samsung del 2018 a la toma hdmi (arc), estando la tv apagada , el led rojo de stand by de la tv parpadea lentamente, ¿¿alguien sabe a que es debido y como se soluciona?? Tengo otra Tv samsung del mismo año conectado a otra barra y no le pasa.En principio la tv y la sonos beam parece que  funcionan correctamente . Muchas gracias

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Jamie A
1 day ago
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fnegrinContributor I
asked in Ask a question

Wifi range expander message (but I have none)

Hi.  When I select several rooms I always get a message telling me Sonos does not work with wifi range expanders,  but I do not have a wifi range expander.  Just one single router . And in fact I can perfectly successfully connect to all the rooms in all combinations.  I just have to dismiss this incomprehensible unnecessary warning  message each time.  What is this happening? Thanks in advance for your help! 

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F
1 day ago
K
kess beContributor I
asked in Ask a question

Connect xiaomi smart with sonos beam2

Hello, I would like to connect my sonos beam with my XIAOMI MI SMART PROJECTOR 2.The HMDI input doesn’t work, how can I connect both one to each other please?Thanks in advance. 

1
Airgetlam
1 day ago
D
David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

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D
26 days ago
Alby57
Alby57Contributor I
asked in Ask a question

Listen to podcasts from Radio Rai

Hello everybodyI would love to listen podcasts from the Italian Radio Rai.Is there anybody who soved this problem?Thank you and have a nice day!

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Alby57
4 months ago
R
RiquiContributor I
asked in Ask a question

A alguien les ha pasado que Sonos por Segunda vez se olvida de poner la factura?

A alguien le ha pasado que Sonos por Segunda vez se olvida de poner la factura? Motivo por el cual aduana devuelve mi compra suscitando ello inconvenientes en mi trabajo ya que lo uso para el café bar. 

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R
4 months ago
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shaun mottersheadContributor I
asked in Ask a question

EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

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S
5 months ago
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kurtyeagerContributor I
asked in Ask a question

SiriusXM Recent Channels not saving "Deep Tracks"

I listen to Deep Tracks almost daily, but for some reason it does not show up under Recent Channels. Anyone else notice this?

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M
6 months ago
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Fede B.Contributor I
asked in Ask a question

Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

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F
6 months ago
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NeilWalkerAvid Contributor I
asked in Ask a question

Internet radio stream (AAC) not playing

I’ve followed the process of adding a new internet radio station to Sonos (AAC streaming). It appears to add ok, but when ‘Play’ is pressed, nothing happens. Other radio stations play fine through TuneIn and other radio services such as myTuner Radio.I used the advice in https://support.sonos.com/s/article/260?language=en_US, and have added the station using both the Windows client application, and the Android app. Neither will play in Sonos.The station URL in question (https://edge.iono.fm/xice/fmr_live_high.aac) plays just fine in a web browser.There are a number of threads that discuss issues with TuneIn in the UK, but the workaround suggested was to add the URL manually - but that doesn’t work for me either.Any tips? 

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N
6 months ago
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surelyHungryContributor I
asked in Ask a question

Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

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S
6 months ago
D
dpandlContributor I
asked in Ask a question

Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

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D
7 months ago
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todpContributor I
asked in Ask a question

Sonos Ray Pre-order

I pre-ordered the Sonos Ray on June 3rd.  I received the wall mount but the order for the Ray still states it's pending since the June 7 release date.  I contacted Sonos..  the rep said I should have it by July 8 due to the volume of orders.  Is anyone having the same issue?

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T
7 months ago
T
TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

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T
9 months ago
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Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

0
L
10 months ago

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