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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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34 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

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Kenneth R
7 years ago
J
JaneeylesContributor I
asked in Ask a question

connect amp no longer connecting to wifi

I have been using a connect amp for the past 8 years on a strong Wi-Fi signal off a Wi-Fi extender as our main router is not in the main living area. A few months ago we upgraded our main router and ever since then we have not been able to see the connect amp.  I have been told that Sonos will not work on a wireless extender …. But it has for the last 8 years.  I have reset it and the app finds it, then won’t connect to it. I cannot connect it directly.  can anyone suggest a solution. 

4
J
16 minutes ago
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AustinJerryAvid Contributor I
asked in Ask a question

Selecting "add music services" produces no list of services

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

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Airgetlam
3 hours ago
L
louiskyContributor II
asked in Ask a question

ROAM

Could someone tell me if I can use ROAM as front and/or rear speakers to create a 5.1 system?

1
G
4 hours ago
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chrisarmContributor I
asked in Ask a question

search categories

I'm no longer seeing the search categories at the top of the screen that I used to (to select search by artist, song, album, playlist, etc.).  The only options displaying at the top are "Stations" or "Podcasts & Shows" and when I search there are no options for pandora or spotify.  Using the S2 controller on a samsung/android.  My wifes controller still shows the old view.  Any ideas on how to get this back to the previous search options?

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C
5 hours ago
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Brianp72Contributor I
asked in Ask a question

unable to add music services - app just clocks

I have been trying to add services to Sonos and the app just spins. So frustrating!!

2
Airgetlam
6 hours ago
D
DancerBabsContributor I
asked in Ask a question

add a service list blank

I go to add a service and it’s blank. No list is there. Any idea of why or how to solve this? Earlier today there was a list and I was able to add services, now no list is there.

3
Airgetlam
6 hours ago
O
Oleksansr KotenkoContributor I
asked in Ask a question

jeow

Ndnsnanwjw. Ejejjsns. Wishes. Ei

1
Airgetlam
6 hours ago
D
Dr. CogentContributor I
asked in Ask a question

How come the Sonos app doesn't prompt me if I try to add a redundant song to a playlist?

The Apple Music application will tell me that a song already exists in a playlist and ask me if I want to add it anyway. The Sonos application on my iPhone will let you add the same file indefinitely. This shouldn’t be a hard feature to implement. Please add it to the product.

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D
13 hours ago
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justbuzContributor I
asked in Ask a question

Alternative for connecting turntable to Era 100?

I purchased a Sonos Era 100 at Best Buy. Then I ordered a Sonos Line-In Adapter (from Sonos), but it’s back-ordered and it looks like I won’t receive for a month or more. My question is: If my turntable has a USB-B port (normally used for connecting the turntable to a computer), can I safely use a USB-C to USB-B cable to connect the turntable to the Era 100 (without using the Sonos Line-In Adapter and the RCA to 3.5mm cable)? And will it work?

4
J
15 hours ago
M
mark bContributor I
asked in Ask a question

My Nas drive

Hello peopleAs I'm getting older I'm getting more cilia can someone be straightforward and write this code for me pleaseOh my music is on a nice drive Western Digital my iCloud now it is running 24 seven all the music is in place so is the XML file for Sonos to read, please could someone convert the addresses for me as my mental health I'm struggling with On my Mac book pro, the address is and the same song/Users/markburton/Music/Music/Media.localized/Music/Adeva/titleOn my Western Digital, my cloud isMyCloudEX2Ultra._smb._tcp.local/Music/Adeva/title/06 I Thank You.mp3 Oh my Sonos, I have set up the address for the Western Digital my iCloud I just need to change the XML file directory to find the songsThank you for you, clever peopleMark

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Corry P
20 hours ago
R
Richard_109Contributor I
asked in Ask a question

Apple Magic Mouse Gesture Swiping Frustration

I am using the Sonos controller on my iMac M1 chip using Ventura 13.4 software.  When I am scrolling down music on the right of the app using the mouse, the left and right swipe gesture is so sensitive it moves back and forward between windows in the app.I have turned off the swipe gesture in the Settings for the mouse in system preferences however the Sonos app seems to be overruling this.  It is SO annoying!  Anyone any idea how to turn it off?

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R
21 hours ago
E
esophoriaContributor I
asked in Ask a question

Sonos As A Sound Source for my Mac Desktop

I have a Sonos system that I can control with the Sonos app on my Mac system,  I’m wondering if I can get any of my Sonos devices to show up as Source on my Mac system?

4
K
1 day ago
H
HoobinatorContributor I
asked in Ask a question

Sonos Boost trying to connect to Russian host

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

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H
1 month ago
Z
zippernoiseContributor I
posted in Ask a question

Does Sonos share user data with its servers in China?

From investigative journalist Brian Krebs:Little Snitch reported today that Sonos tried to connect to a domain called tmp.sonoschina.com. I can't find much information about this domain, other than it is China-based but is out of a US ARIN IP block. This is the first time I've seen something like that from Sonos. I said no thanks. I get that the hardware is made an assembled there, but this makes me worry maybe the data's going there, too. A screenshot of the Little Snitch firewall for Mac OS asking whether to allow Sonos to connect to sonoschina.com.https://infosec.exchange/@briankrebs/109932539931470329  

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Z
3 months ago
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Muwu11Contributor I
asked in Ask a question

Flying with a Sonos Beam 2

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

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M
3 months ago
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David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

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D
5 months ago
Alby57
Alby57Contributor I
asked in Ask a question

Listen to podcasts from Radio Rai

Hello everybodyI would love to listen podcasts from the Italian Radio Rai.Is there anybody who soved this problem?Thank you and have a nice day!

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Alby57
8 months ago
R
RiquiContributor I
asked in Ask a question

A alguien les ha pasado que Sonos por Segunda vez se olvida de poner la factura?

A alguien le ha pasado que Sonos por Segunda vez se olvida de poner la factura? Motivo por el cual aduana devuelve mi compra suscitando ello inconvenientes en mi trabajo ya que lo uso para el café bar. 

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R
9 months ago
S
shaun mottersheadTrending Lyricist I
asked in Ask a question

EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

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S
9 months ago
K
kurtyeagerContributor I
asked in Ask a question

SiriusXM Recent Channels not saving "Deep Tracks"

I listen to Deep Tracks almost daily, but for some reason it does not show up under Recent Channels. Anyone else notice this?

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M
10 months ago
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Fede B.Contributor I
asked in Ask a question

Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

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F
10 months ago
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surelyHungryContributor I
asked in Ask a question

Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

0
S
10 months ago
D
dpandlContributor I
asked in Ask a question

Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

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D
11 months ago
T
todpContributor I
asked in Ask a question

Sonos Ray Pre-order

I pre-ordered the Sonos Ray on June 3rd.  I received the wall mount but the order for the Ray still states it's pending since the June 7 release date.  I contacted Sonos..  the rep said I should have it by July 8 due to the volume of orders.  Is anyone having the same issue?

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T
11 months ago

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