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  • 136 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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490 Topics
N
nbdyContributor I
asked in Ask a question
Sound Check from Apple Music

I have used Sonos speakers to listen to music every night when going to sleep for the past couple of years. In the past couple months though the volume on every song is wildly different. If I start off at a soft volume the next song may be blaring loud and needs to be lowered. Then the next song will be too low to hear. It did NOT used to work like this. I play directly from Apple Music on my iPhone over airplay. I have sound check turned on. This got so bad that I just bought some lower quality HomePods for my bedroom. Every song is rock solid on the same volume. I NEED this from Sonos. Please fix this 

0
N
52 minutes ago
S
sunnysokolContributor I
asked in Ask a question
connecting turntable to current system

How do I connect a Sonos turntable to our current system which consists of Amps and in wall speakers.The Amps are located in the basement so connecting the turntable to them is not an option.Thanks for your help

1
press250
2 hours ago
H
Higher GroundContributor I
asked in Ask a question
Port Dependability

I had a Creston and Sonos sound system  installed about 18 months ago. My system just stopped working My installer tells me my Port is bad. Surely they last longer than 18 months. Can I get a refund?

1
MoPac
2 hours ago
M
MegTiniContributor I
asked in Ask a question
Going on sale soon?

HI - we were trying to buy about 6 different models to set up our home on Sonos a few weeks ago.  I didn’t realize that they were really on-sale.  I thought it was just the usual “this is MSRP but your price is this” because Costco, Amazon, Sonos and Best Buy were all the same.  Does anyone know they are going back on sale?  Or did i miss the boat for a while?

3
almazri
3 hours ago
C
CoachrickContributor I
asked in Ask a question
no more music since september 14 2024 on all device RTI panel systems

Music was playing during the day and stopped for no apparent reason. tried to reconnect without any success. reset systems , same thing. close power for 10 min, same thing. was showing “something went wrong” every time I tried to reconnect. any idea ??

0
C
3 hours ago
G
GBeazyContributor I
asked in Ask a question
Is there a place to see the latest sw version per model number?

Sonos lists Hardware Version and (Software) Version in its System Info. Is there any quick place to find the highest (Software) Version that supports each Hardware Version? This would be useful for cases like my Connect models that seem stuck in the past but I can’t clearly figure out why based on existing S1/S2 documention.

1
Ken_Griffiths
3 hours ago
C
CayenneslimContributor I
asked in Ask a question
Airplay

Airplay on my Apple 15 will play for one song then cut out. I uncheck the speaker and recheck it and it will go for another song than cut out again.The odd part is that when you look at it in airplay it looks like its playing (eq bars going up and down)I’m only running one speaker but this happens though Apple Music, Sirius, and especially my music library.  

1
Airgetlam
5 hours ago
R
RossibeeterContributor I
asked in Ask a question
Sonos Arc

My Sonos Arc has been installed in my media wall at home - I have just had to change my internet provider and I need to re sync the Arc to use its features - HOWEVER - I cannot get to the rear of the unit with disassembly of the total media wall (inbuilt fire - tv - shelving units etc ) - Is there anyway of re connecting to the Arc without access to the rear of the unit ??

2
Ken_Griffiths
6 hours ago
L
Lex80Contributor I
posted in Ask a question
the terrible app

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

18
E
8 hours ago
J
JoegroefContributor I
asked in Ask a question
Trueplay

The system always says there was a problem with reinitialising Trueplay and asks me to do it again…which I did several times …I restarted my phone (IPhone 13, iOS 17.6.1), but nothing changed.What can I do?  Reinstall the app?

1
Airgetlam
9 hours ago
A
Ajit G.Contributor I
posted in Ask a question
sub connecting but not working

Sub connecting to wifi, but not working

1
Airgetlam
9 hours ago
D
DjaifhContributor I
asked in Ask a question
latest update

Has this messed everyone up?? I have 7 Sonos products and just lost more than half with the latest update: shambolic mess and all I did was allow an update.

1
Airgetlam
9 hours ago
R
RogerCCContributor I
asked in Ask a question
URL versus station name displyed

I have added several custom radio stations via TuneIn (new) and have renamed them in the Sonos desktop app. However, when I play any of them the URL is displayed in the section showing what is playing. Is there any way of displaying the name rather than the URL?

0
R
9 hours ago
b_o_s_s_87
b_o_s_s_87Contributor I
asked in Ask a question
Group room up to two don't work

Good morning,I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?---------------------------------Sonos One: CassaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.69WM: 1---------------------------------Sonos One: Cassa BagnoNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.66WM: 1---------------------------------Sonos Arc: Casse SalaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.27.1.8-2.2ID serie: A100Indirizzo IP: 192.168.2.27Ingresso audio:WM: 0------------------------

4
b_o_s_s_87
10 hours ago
J
Jeff1206Contributor I
asked in Ask a question
New app. Adding a song to existing playlists

As a long standing user of your speaker and app system, please could you answer the following which I’ve found to be really frustrating since you made the last update. When I now search for a song or album I cannot then add this song to my existing playlists which is something I used to be able to do very easily! This is rather annoying! 

5
R
19 hours ago
C
cae79Contributor I
asked in Ask a question
Marantz ER2500 to Sonos Play 5 speaker

I am trying to connect a Marantz ER2500 CD/DVD player to my Sonos 5 speaker. I also own a Marantz PM710 DC Amplifier that I’m actually already using to connect my AR XA215832 Turntable to the Sonos 5. Being doing this for years, and although definitely not the ideal set up, it has worked well for us. I have the Amp connected to Sonos with an RCA cable and what I believe is a TRS Male Stereo to Dual RCA Female Adapter. What I’m trying to find out is if it is possible to connect both my Marantz ER2500 CD player and my AR XA215832 turntable to the Marantz PM710 DC Amp, then the amp to the Sonos 5. Anyone knows if this is possible? What cable to I need? So thankful for any advice.

3
I
19 hours ago
N
NovicegolfContributor I
asked in Ask a question
Sonos setup advice needed

I want to create 3 standalone zones in my house and needed some confirmation if I have the right Sonos equipment:Zone 1 - ARC with Sub and 2 Ceiling Speakers + AMPZone 2 - 2 ceiling speakers and AMP (This zone can be tied in with Zone 1 if need be)Zone 3 - ARC with Sub and 2 Ceiling Speakers with + AMPThanks 

6
Airgetlam
1 day ago
S
sayonaraContributor I
asked in Ask a question
Cancel my American Airlines Flight Quickly and Easily

Yes, Changing The Date Of Your :luggage:United:luggage: 𝒜𝒾𝓇𝓁𝒾𝓃ℯ𝓈 Flight Is Possible.:airplane: Access Their Official Website Or Call :phone: +1-888 829 1467 (Ota) Or :phone: +1-888 829 1467 (Ota), Their Customer Service Directly.:airplane: Locate Your Booking Under “Manage My Trip,” Input Your Reservation Information, And Choose The Flight Date Change Option.:airplane:Can I Change The Passenger Date On An :luggage:United:luggage: Airline Ticket?Yes, You can change the Date on your United 𝐀𝐈𝐑𝐋𝐈𝐍𝐄s reservation. However, certain restrictions and fees may apply depending on the type of ticket you purchased and the reason for the Date change. Request A Date Change: Once You Are Connected With A Customer Service Representative At +1-888 829 1467, or +1-888 829 1467 Explain That You Need To Change The Date On Your Ticket.:airplane: Provide Them With The Correct Spelling Of The Passenger’s Date And Any Supporting Documentation, Such As A Passport Or Driver’s License, If Required.

0
S
1 day ago
MoPac
MoPacProminent Collaborator II
asked in Ask a question
Why is this community getting flooded with airline posts.

 Has this community been high jacked?  Nothing but posts about airline stuff.  How can all that crap be stopped?   Only seems to show those airline related posts when I choose “Help Others” or “Recent Activity”.

3
Stanley_4
1 day ago
green53
green53Contributor I
asked in Ask a question
Music & Content issues S1

No option to use my Tuner Radio. Only option available is “ Remove Account”  S1 app.

0
green53
1 day ago
W
WjhaudioContributor I
asked in Ask a question
transfer ownership of system function frozen

I set up a system for a client, (7 amps, 2 Beam bars so far) this week using current android app. The transfer ownership function will open, go to 2nd page and freezes there. All equipment software is up to date. I have deleted then added back the app, cleared cache, restarted phone but app will freeze when I try to transfer. Aby ideas?

2
Airgetlam
1 day ago
MKwheeler
MKwheelerContributor II
asked in Ask a question
Loss Of Volume Control With Mac OS Sequoia 15.0 Update

I updated my iMac to Sequoia 15.0 yesterday.  I have now lost control on volume of my Sonos systems regardless of the app I use for playback.  Whether I use the volume control on the Sonos app, Apple Music (iTunes) app or the Roon app when I set to the volume to the level I wish to listen it will in seconds automatically reduce the volume significantly to a very low volume level.  It does not matter at what volume level I set it it reduces to the one singular volume level.

3
AjTrek1
2 days ago
F
FobfatherContributor I
asked in Ask a question
weird set up: tv mounted to ceiling and swivels 360

So a bit of a weird set up here and looking for advice. I have a tv mounted to the ceiling and it can swivel 360. I I have a beam gen 1 that I have mounted under the tv (so it can swivel with the tv)that is almost directly in the center of the room.   on one end of the room is my couch and coffee table where I have the play 1s set up as the surrounds with the tv and beam turned  toward the couch. On the exact opposite wall I have my bed facing the couch so I can turn the tv 180 and watch tv in bed. What would be the best way to set ip the Sonos? It's a bit weird having the surround sound coming from the opposite wall directly in front of me instead of behind me when I'm laying in bed. 

2
Stanley_4
3 days ago
M
Mike65555Trending Lyricist I
asked in Ask a question
sonos update

I came back from holiday yesterday done the latest update I don’t know if it’s me but after updating speakers sound a bit louder and have more impact mine gen 3 sub also has a different tone lot better sounding has any one else experience this with latest update 

3
M
3 days ago
D
Dazza68Contributor I
asked in Ask a question
Play 5 connection issue

Hi I am unable to connect my play 5 after switching broadband supplier , I have tried resetting the play 5 , resetting the app connecting with Ethernet cable nothing seems to work . I can see the Sonos play 5 connected to the WiFi mesh network but can’t add it to the app. I get the error message unable to join temporary Sonos network. Has anyone had similar issues? 

3
S
4 days ago
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