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Ditte
Ditte
started this topic

Tips for common Sonos problems

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to som...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep a...
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30 Topics
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ShabenContributor I
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quit working

Watching TV and Sonos just quits working 

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Airgetlam
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NevenChromatic Producer I
asked in Ask a question
Arc Ultra magnet under the grill

Hi!does your Arc Ultra have a magnet under the grill on a front of the speaker, next to Sonos logo?Neven

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Seagull123Contributor I
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analog turntable

I have an analog turntable, without a built-in preamp, currently connected to analog speakers. I would like to connect it to our Sonos network. At the moment, we have three Sonos speakers without a line-in (I believe they are Sonos Play). What do I need to connect everything? Thanks in advance! The photos are of the turntable (hopefully to clarify)… —————-Ik heb een analoge platenspeler, zonder ingebouwde platenspeler, nu nog met analoge boksen. Deze wil ik graag op ons Sonos netwerk aansluiten. Op dit moment drie Sonos boxen zonder line in (volgens mij de Sonos play). Wat heb ik nodig om dit allemaal te verbinden… Dank alvast!!  foto’s zijn van platenspeler (hopelijk ter verduidelijking)..    

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ConchRepublicContributor I
asked in Ask a question
Feature Request - Sonos App iOS Widget

Would be great to have a widget on iOS/iPad that displays the current song playing.

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Slopi7Contributor I
asked in Ask a question
managing content services

Trying to manage content services but it is giving me a message that I have to sign in as the system owner.  I am signed in.  I am confused. 

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nejoi12Contributor I
posted in Ask a question
How to Make Website Load Properly on Sonos App Browser or Devices?

I’ve built a website to promote 7 Brew and want it to function well on any device that might access it through Sonos products—whether via app browsers or smart integrations. My main concern is ensuring smooth performance, responsive design, and clear display of the Seven Brew menu. Has anyone optimized their website for Sonos environments or encountered loading/display issues? Any suggestions on improving compatibility or ensuring full access across Sonos-supported platforms? Your tips on site responsiveness or browser behavior within Sonos would be highly appreciated. Let’s make 7 Brew easy to reach from anywhere!

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Al009Contributor III
posted in Ask a question
Opinions on setup

Looking for opinions on what to add to my Arc ultra. Room size 19ft by 13ft. Looking for a sub and surrounds. Thanks

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edwin_staContributor I
asked in Ask a question
Playing a group by default

Can a group I’ve created play by default? I have created a group called “Downstairs” pairing my living room and kitchen speakers.I’ve got a Beam and two One SL speakers in my living room and an IKEA SYMFONISK Bookshelf in my kitchen. When I watch TV, I’d like my living room and kitchen setup to play by default without me having to add them manually every time.This is very cumbersome 

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SkeiamContributor I
asked in Ask a question
Sonos starts then stops

I have two Sonos systems at my work.1 x Sonos 5 1st gen upstairs working off the Sonos 1 app and then 2 x Play 1 speakers (second gen) downstairs working off Sonos 2 app.They are both not working correctly. They start up in the morning but then stop/drop off the network?

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Andy W58Trending Lyricist I
asked in Ask a question
new app queue

Now that the new app is close to being back to the functionality of the original app, I have one major problem that I want to know if it’s just me.i have created a large queue of songs from my music library. On the pc app it shows the queue and also places the queue display at the currently playing song.on the iOS app the queue seems to reload every time I go into it and the album art then takes an age to load. It never puts the queue position to the currently playing song so I have to scroll endlessly to find it.i tried having the iOS queue open and then using the pc controller to move to the next song but the iOS queue didn’t change. Weirdly, if I open the iOS queue and while it is considering showing the album art I change the track using the  pc controller, the iOS album art appears instantly.

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JakkomanContributor I
asked in Ask a question
Connet Soundboks to Sonos Port?

Hello! I am going to have a party and wants to have some speakers in my garden. If I rent a couple of Soundboks would it be possible to connect them to a Sonos Port? How would I solve it? with cables or wireless?

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craigskiHeadliner I
posted in Ask a question
Unifi Network with Sonos

Just noticed the latest release of UniFi Network Application 9.2 has a few Sonos devices in the release notes, Does this means that UniFi development and/or QA have Sonos devices on their networks?Second image down, DHCP manager:https://community.ui.com/releases/UniFi-Network-Application-9-2-87/81a6a594-e925-4100-b1d7-351d2b91a7fd

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Switching from album to listContributor I
asked in Ask a question
Switching between Cover and list goes back to the beginning, on my Pixel 9 pro

When switching between the cover photo and the playlist, every time I switch between them, I have to go seeking the song in the list, which is a pain in the butt….why don’t they fix this…..its the one thing they have left out that I loved…..I hate tweaking a playlist in a party or with company and having to scroll through trying to find the song I’m looking for, It always defaults back to the beginningI see no workaround….any one else?

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ScottccamContributor I
asked in Ask a question
Sonos App on different devices

I'm thinking of upgrading my phone. Is there a chance that the App works better on a newer device?

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Al009Contributor III
asked in Ask a question
Surrounds Placement

Hi, not sure if this has been asked before but I wanted to check on placement for surrounds.We have our couches to the left and right of the TV a few feet away. We dont have a couch facing the TV directly. I have room behind the couch to the right to place surrounds on a stand. Would this work or will I not get that immersiveness as I'm not directly in front of the TV? 

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OdlanContributor I
asked in Ask a question
Sonos home theater set up

Sonos Sub gen 3 not updating and hence unable to add to home theater system - arc and surrounds era 100, what seems to be the problem?  

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laconicEnthusiast I
asked in Ask a question
Two Sonosnet networks at same time

I have a Sonos Boost that all my S2 Sonos devices are connected quite happily to.  I have a pair of Play 5 Gen 1s on the S1 app. These are connected to my normal WiFi (as I can see WM1 in the settings). I’d like to get them onto Sonosnet at as well as we have a busy WiFi area that causes interference here however in the S1 app Sonosnet is greyed out.  If I Ethernet one of my play 5s into my router will it then create another Sonosnet for its paired Play 5? 

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Mr_Stamford_GardenerContributor I
asked in Ask a question
Panasonic TV compatibility with Arc Ultra soundbar

Hi ForumI am considering buying and Arc ultra soundbar to replace my Sonos playbar (optical connection only) I plan to keep my sub and 2xsonos 1s connected as a sound system in the room with the TVMy panasonic TV TX55EZ952B (2018) has an HDMI ARC portSo my first question is will this be a suitable connection to the HDMI eARC port on the Arc ultra soundbar?My second question is will there be limitations of connecting Sonos Arc ultra to an HDMI ARC port (after some limited research I cant find out if the port on the panasonic is HDMI 2.1 either it just says ARC)I have heard there are compatibility issues between Sonos and Panasonic is this true?😯 Thanks in Advance

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wcpeixotoContributor I
asked in Ask a question
Advice Needed: Best Home Theater Setup for New Condo (Floor Plan Attached)

Hey Sonos Community,I'm moving to a condo and could really use your help figuring out the ideal Sonos home theater setup. I’ve attached the floor plan so you can get a feel for the space — the main entertainment area is the “Great Room” (17’6” x 15’), which opens up to the kitchen, and dining area.Here’s what I currently have in my Sonos system: Beam (2020) Playbar Sub (Gen 1) Several Play:1s A couple Sonos Ones Roam I’m considering an upgrade (possibly to Arc or Arc Ultra) and want a setup that brings great surround sound and cinematic feel — but I also live in a condo, so I want to avoid going overboard with bass and volume.Would love your input on: Whether the Sub Mini might be a better fit than a new full-size Sub If Arc or Arc Ultra would be overkill for this space Best use of my existing Play:1s or Ones for surrounds Placement tips for a clean and optimal setup Thanks in advance! Looking forward to hearing your thoughts.  

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Gualandi0Contributor I
asked in Ask a question
Coupler era 100 avec One SL

Bonjour, à ce jour j’ai une sonos Five pour recevoir l’input du son de mon vidéo projecteur et ensuite le link avec mes One SL je vais déménager et je ne pourrais pas avoir la place pour ma Five donc je me demande si je prends une era 100 et que je mettes l’input sur celle ci, cela fonctionnerait  je pensais prendre une era 300 pour garder cet impact de son mais elle serait dans une niche donc cela créerait une réverbération beaucoup plus élevée qu’une 100 merci d’avance pour votre réponse !

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olemykleContributor I
asked in Ask a question
«volume limit» through api

Is it already on the list of future enhancements to allow the «volume limit» setting to be changed through the api? This is something I would really like to see….. 😀

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EmichonContributor I
asked in Ask a question
Disable WiFi on multiple speakers

Has anyone been succesful in disabling the WiFi on their speakers?Most of the speakers in my system I can connect with ethernet (With the exception of a few that need to go over wireless). I want to disable the WiFi on each of the speakers that are wired. This is to prevent a SonosNet to be created, which would then force the speakers that need to be wireless to connect to this network, which I do not want as it does not work well, and I have plenty of WiFi coverage around the house using a few AP’s. A few years ago, I’m sure this worked, but it no longer seems to.After plugging the the ethernet, I go in the connection settings and I select the disable WiFi option. On my Ubiquiti wireless controller, I can see that the WiFi Sonos speakers join my wireless, but after a few minutes they disconnect. When I go check the speaker where I just disabled the WiFi, it seems to toggle itself back on (Which then creates a Sonos WiFi that any other speaker connect to).I’ve tried disabling WiFi on m

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ChouroubContributor I
asked in Ask a question
Anghami Removed From Sonos

Today I go to play Anghami on my Sonos 1 app not the S2 as at home I have some older components but it said that Anghami is longer available. I thought it was a bug and removed it but then I went back to add it where I found out that it is not available to add as a music service in the Sonos app. Any idea on how to proceed with this problem??????

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TonyM57Contributor I
asked in Ask a question
era 300 x 2 placement

Hi,i have just taken delivery on ARC Ultra and two Era 300 and I’m trying to figure out where best to place these two speakers. See below pictures of my room layout,  it’s quite narrow so I’m not overly keen to move the sofa forward.i was thinking of using wall mounts and placing them in the circles showing below,  but any suggestions would be greatly appreciated.Also, is it best to get a wall mount for the ARC ?  

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StevieDun79Contributor I
asked in Ask a question
sonos app - slow and audio dropouts

Hi everyone,Is anyone else struggling with the new app…I’ve just upgraded my internet to 450mbs and still it takes my app at least 10 mins to start playing anything!!????Also my Era100 surrounds and sub keep dropping out then on again randomly…any advice would be appreciated!!Ive had SONOS for about 7 years now and I’m really considering taking it out of the house as it’s so frustrating at the moment!!🫣😡😡

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