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  • 19 Topics
  • 22 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to som...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep a...
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19 Topics
R
rommelngoContributor I
asked in Ask a question
Speaker Constantly Dropping out

Sonos Roam used to work seamlessly, but some months ago, I started having issues connecting to it from my laptop. Immediately after connecting it would just disconnect. Not sure why but it renders it unusable for when I need it to connect to my laptop.

41
Jamie A
35 minutes ago
D
Dodge9220Contributor I
asked in Ask a question
background noise and music too loud relative to dialogue

When watching movies the noise and music is way too loud relative to the dialogue. I have enhanced speech dialogue on as well as night mode and ambient mode. I’ve tried lowering the max volume and then I just can’t hear the dialogue. I’ve also lowered the bass all the way. Any suggestions? I have the play bar and Sonos one speakers 

10
D
1 hour ago
S
smargiContributor I
asked in Ask a question
Apple TV lossless audio

Hi..i have apple tv connected to tv and then to arc ultra everytime i want to play lossless audio from apple music i get stereo pcm sound only and  if i stream with airplay 2 i get lossless.what is the problem why can’t i get it from apple tv..?i’m using sonos app.  

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G
1 hour ago
B
BarnsyContributor I
asked in Ask a question
Bluetooth to one and era

HiWhen using roam 2 in bluetooth mode and then pressing play pause button on a sonos one to play the same music through it,  which it does but keeps stuttering and breaking up ??The music on the roam remains stable.I  try exactly the same with a era 100..same position distance ect and its fine, no break up/ stuttering ? ( Using the roam as bluetooth device not the era....switched off)I have another sonos one and it does the same stuttering/ break up. It does the same whether I press play pause on speaker itself or pair in the app.The same applies( breaking up) if I use the era 100 in bluetooth mode instead of the roam 2 to play bluetooth to a sonos one.I've tried different music apps with my samsung galaxy phone and no luckAny help/ advice much appreciated

273
N
1 hour ago
D
Dbman1Contributor I
asked in Ask a question
Can't connect to Sonos

Tried to reboot Sub. Can’t connect when asked to press. Tried LAN still no good. Then went on to pair x2 play 3 and couldn’t connect. Then parts of App stopped working. What’s going on?I am surprised my playbar is working as nothing else is.😔

101
N
2 hours ago
Mutti
Mutti
asked in Ask a question
Is it possible to sync favorites of myTuner radio

Hi,I would like to know if it is possible to add the favorites present on mytuner app in the sonos lists?

51
Sotiris C.
3 hours ago
S
sherContributor I
posted in Ask a question
distributors

who is your authorized distributor

181
jgatie
3 hours ago
O
OOOOPFContributor I
posted in Ask a question
Sonos App on IOS - Unable to Connect

Just off the phone with Sonos Support.  My initial question, within the first 3 minutes, was “is there a known issue with the Sonos App on IOS?”.  The answer from L1 was “no”.  Many troubleshooting steps later (I have deep networking knowledge) in 1.5 hours,  L2 (through L1) came back with “there *is* a known issue with the Sonos App on IOS”.   I had no opportunity to talk with L2 directly.Tom Conrad, as a fellow *giant* fan of Sonos, I hope you understand that Sonos is on the brink of ruin.  I also hope that the tattoo on your left forearm doesn’t begin to look like a Blackberry. Avid fans like me can no longer in good conscience recommend any Sonos product. Fans, if you are having trouble with the Sonos App on IOS, starting make noise.  A lot of it. Light the forums up.  Light Redit up.  Facebook.  X.  Instragram.    I know I will. Sincerely, Disappointed  

160
O
16 hours ago
A
Adaaam75Contributor I
asked in Ask a question
Songs keep cutting out after 20 seconds

Hi everyone,I have the Sonos amp and 4 Sonos ceiling speakers in our kitchen. The same amp also runs the Sonos sound bar and 2 One SL speakers in the living room.Every so often when I play playlists through the amp from my Amazon Music the songs stop suddenly after the first 15/20 seconds and move on to another song. At first I thought it was a preview of each song that I needed to turn off in the settings but then I realized that isn't the case. Is extremely frustrating having spent so much money on what you would assume is a quality system for it to be intermittent and ultimately so frustrating I turn it off.Another issue I have is sometimes my two one SL speakers cut out so I lose surround sound half way through a film and then they suddenly start working again off why I opened the app to see what's wrong.Just for context everything is quite close to each other and I have really good full fibre internet speeds and a good WiFi service within the house. Can someone please give me some

181
Pools-3015
22 hours ago
G
Gilly66Contributor I
posted in Ask a question
unnae to access MY MUSIC folder

Used Sonos to listen to my music folder. Today 'Access Denied' ... no explanation given in SONOS messages

151
Jamie A
1 day ago
I
Iggy HiFiContributor I
asked in Ask a question
Sonos Amp plays music on its own randomly.

In a house with 5 amps, one zone plays music on its own randomly.Why?

61
Sotiris C.
1 day ago
I
iclaushansenContributor II
asked in Ask a question
Connecting two Sonos Amps (vs2)

I want to use Sonos Amp for my hi-fi-speakers but need more power than the amp supplies. Is there any way I can put together two Sonos Amps for the same set of speakers and thus “doubling” or increasing the power? Thank you in advance. 

101
Airgetlam
1 day ago
C
CarragoldContributor I
asked in Ask a question
Input from different Amps

I have a setup with an Arc, Sub, and 3 Amps.  1 Amp for the in-ceiling speakers in the room with the Arc and Sub (for TV), another Amp for outdoor speakers, and a 3rd Amp for speakers in another room.  I want to add a Turntable and CD player (long story on why we can’t just use streaming).  If I connect the Turntable to one Amp, and the CD Player to another will I be able to select the line-in from either Amp and choose to play that input wherever I choose?  For example, if the CD player was connected to Line-In for the Amp powering the outdoor speakers, could I use that input and play it only in the 3rd room, while simultaneously playing a different input through the outdoor speakers?  Does that make any sense at all? 

182
C
1 day ago
D
danielbrown8998Contributor I
asked in Ask a question
Customizing Sonos Setup for Different Room Sizes

Sonos speakers are known for their versatility, but optimizing their setup for various room sizes can enhance the audio experience. How do you configure your Sonos speakers for small, medium, or large spaces? Share tips on placement, grouping, and Trueplay tuning.

362
bockersjv
2 days ago
K
KJ21Contributor I
asked in Ask a question
Sonos Volume going to zero when using Control 4

I contacted Sonos a couple of weeks ago and they said they had a work around for this issue.  This issue was not been resolved. I have had techicians out to deal with my Control4 and they could not figure it out why it is not working having done what Sonos told them to do.Any one else still having this issue?  Resolutions?  I have been told to remove Sonos from Control 4 but this would also eliminate Sportify.

181
Jamie A
3 days ago
Ditte
Ditte
published in Ask a question
Tips for common Sonos problemsself-help

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming s

2121400
Ditte
6 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question
How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community

185610
Kenneth R
9 years ago
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