Ask a question

Don't know where your question belongs? Ask it here, and we’ll move it to the right location.

  • 26 Topics
  • 17 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
  • 8
  • 0

26 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

0
Kenneth R
8 years ago
J
joanna72Contributor II
asked in Ask a question

Sonos won't play Hi-Res music files. What are my options?

Hi everyoneI’m a newbie Audiophile and love Hi-Res music but don’t fully understand what it’s all about other than the quality of sound is better.I have a Sonos system at home that comprises of an Arc, Sub and two One speakers L+R.I keep all my music files on my PC and a backup drive. These files are mostly Apple AAC/M4A format that I listen to through the Sonos app on my PC as well as on my phone.However, I recently purchased two Hi-Res albums online U2’s Achtung Baby and All That You Can’t Leave Behind. They are both 96Khz/24bit FLAC files but Sonos will not play them and brings up a message saying;“Unable to play this track - it is encoded at unsupported rate 24b96000Hz”Is there a way round this to play these files without compromising the sound? If this isn’t possible, then what are my options to play Hi-Res music through my Sonos speakers? I have been able to listen to Hi-Res music through my Sonos speakers but this was through using Amazon Music streaming service.Now I want to pl

8
buzz
just now
B
bluedenimContributor II
asked in Ask a question

Apple Music and Sonos

I just found out that sonos now supports Apple Music.I have spotify but everything else in my house is apple.I was thinking of making the switch to apple music now that it is supported but I have an older system currently and wondering if I will need to upgrade.I have one generation 1 with alexa, Play 1, Playbar and 2 Play 3 Thanks  

1
G
12 hours ago
H
heavnly_abyssContributor I
asked in Ask a question

How to connect Sonos Era 100 to Fluance RT81+ Turntable?

I recently ordered my brand new RT81+ turntable from Fluance but I still haven’t the slightest clue as to how I will be able to connect it to my Sonos Era 100 via line-in. Yes, it comes with a built-in preamp and RCA cables, but how would I be able to connect those to my Sonos even with a USB-C adapter? I am very confused, do I need to buy an additional aux cable or not, please help me understand!

5
F
15 hours ago
R
RJMurphy4142Contributor I
asked in Ask a question

Outdoor Patio Speaker Placement

Any recommendations on best placement for two Sonance wall mount architectural speakers? Will be connected to Sonos Amp (inside).  70% music 30% TV **Trying to figure out how to upload image

1
Corry P
16 hours ago
D
darkonexTrending Lyricist I
asked in Ask a question

Use Move 1 Charging Base on Move 2?

I got my Move 2 today and was sad to see they changed the charging base a bit.  I had bought an extra Move 1 charger to keep in another room to lug it around between rooms without moving the charging base as well.  I’m curious if the Move 2 will charge properly using the Move 1 base?  I’d just try it but afraid it may hurt something in my new Move 2.  I’d really hate to now fork out extra money on yet another extra charger and try to offload this one lol.  

2
D
1 day ago
H
HoobinatorContributor I
asked in Ask a question

Sonos Boost trying to connect to Russian host

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

0
H
4 months ago
M
Muwu11Contributor I
asked in Ask a question

Flying with a Sonos Beam 2

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

0
M
7 months ago
D
David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

0
D
8 months ago
Alby57
Alby57Contributor I
asked in Ask a question

Listen to podcasts from Radio Rai

Hello everybodyI would love to listen podcasts from the Italian Radio Rai.Is there anybody who soved this problem?Thank you and have a nice day!

0
Alby57
1 year ago
R
RiquiContributor I
asked in Ask a question

A alguien les ha pasado que Sonos por Segunda vez se olvida de poner la factura?

A alguien le ha pasado que Sonos por Segunda vez se olvida de poner la factura? Motivo por el cual aduana devuelve mi compra suscitando ello inconvenientes en mi trabajo ya que lo uso para el café bar. 

0
R
1 year ago
S
shaun mottersheadTrending Lyricist I
asked in Ask a question

EQ NOT WORKING

EQ not working since 14.14 update on sonos arc 

0
S
1 year ago
K
kurtyeagerContributor I
asked in Ask a question

SiriusXM Recent Channels not saving "Deep Tracks"

I listen to Deep Tracks almost daily, but for some reason it does not show up under Recent Channels. Anyone else notice this?

0
M
1 year ago
F
Fede B.Contributor I
asked in Ask a question

Surround drivers angle in Arc

Does anyone know what’s the firing angle of the drivers that produce the virtual surrounds in the Arc? (the second and the one before the last one). I can’t get them to impact on the rear wall, so I’m suspecting the room might be too big, making them to impact on the side walls. If there’s a chart for this, it would really come in handy.Thanks for any input!

0
F
1 year ago
S
surelyHungryContributor I
asked in Ask a question

Could we get clarification on what ports are used for the source and destination from configure your firewall page?

Hi,I’m trying to setup a network firewall with multiple VLANs. I found the page telling us which ports that we need to open up for sonos to work with a firewall in place. Currently the page only tells us what port and protocol (TCP / UDP) that sonos uses.I would like to know the source and destination for the firewall rules. Could we get more clarification in a format that also tells us the reasoning, source, destination, port, and protocol? Possible example below:Music Services Source: Sonos Device Destination: Internet Port 80 and 443 Protocol: TCP Sonos App Control Source: Client (iOS, Android, Mac, etc...) Destination: Sonos Device Port: xxx Protocol: UDP Casting Music: Source: Sonos Device Destination: Client (iOS, Android, Mac, etc...) Port: 30000-65,535 Protocol: TCP  Reference to the page that lists all the ports that sonos uses:https://support.sonos.com/s/article/688?language=en_US

0
S
1 year ago
D
dpandlContributor I
asked in Ask a question

Roam Speaker WIGs OUT

Has anyone had a Roam Speaker emit a loud and disturbing sound that couldn’t be stopped unless the speaker is powered down?  It sounded like a giant amplified cicada was hovering above me.  Support had me power down and then up again.  It’s again playing as designed.  I’m told if it happens again, they will replace.  It was a very unpleasant experience.

0
D
1 year ago
T
todpContributor I
asked in Ask a question

Sonos Ray Pre-order

I pre-ordered the Sonos Ray on June 3rd.  I received the wall mount but the order for the Ray still states it's pending since the June 7 release date.  I contacted Sonos..  the rep said I should have it by July 8 due to the volume of orders.  Is anyone having the same issue?

0
T
1 year ago
T
TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

0
T
1 year ago
L
Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

0
L
1 year ago
S
soundcastContributor I
asked in Ask a question

impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

0
S
1 year ago
W
whomaContributor I
posted in Ask a question

sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

0
W
1 year ago
J
JCaveContributor I
asked in Ask a question

Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

0
J
1 year ago
K
KtvrepairsContributor I
posted in Ask a question

Sonos Five model S24 secondary power supply voltage

Hi, I'm wondering does anyone have a sonos five s24 they could possibly take a voltage reading for me? or even circuit info which I have found to be a closely guarded secret!I need to know the voltage across the 3x 35v caps in the secondary, that's it.Thanks in advance!

0
K
1 year ago
satbox
satboxContributor I
asked in Ask a question

Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

0
satbox
1 year ago
colinashfield
colinashfieldContributor I
asked in Ask a question

Audio Technica bluetooth turnable and Sonos Roam

Has anyone successfully paired a Sonos Roam with the Audio-Technica AT-LP120x Bluetooth enabled turntable? How did it work? How does it sound? And is there any delay? Thank you in advance. 

0
D
2 years ago
Terms & ConditionsCookie settings