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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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47 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

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0
Kenneth R
7 years ago
E
Eckert56Contributor I
asked in Ask a question

What Speakers to pair with Ray?

I just bought a Ray soundbar, the basic for a surround system with my TV. But I want good quality stereo while listening to Spotify and more volume capactiy together with better bass. I am undecided between purchasing two Sonos One speakers, the Era 300 or a subwoofer. does the Era 300 have a good woofer (bass) component/sound? And if I were to buy the sub mini woofer does that add volume capacity as well as better bass? Any other suggestions appreciated.

5
jgatie
41 minutes ago
P
PastorWynnContributor I
asked in Ask a question

Apple Music Classical addition

Is it possible to Apple Music’s new “Classical” app to the Sonos system?  Currently, I’ve only been able to add it to my iPhone.  

1
Ken_Griffiths
2 hours ago
P
PkjempenesContributor I
asked in Ask a question

Can't find google assistant in sonos app

I have just setup my two new Sonos One 2. gen. When I try to connect/setup to a voice assistant, I can only choose Sonos Voice Control (see picture). I already have the google assistant app and google home app. 

2
P
2 hours ago
G
gord drakeContributor I
asked in Ask a question

softwae update on S2 on wifes iphone

my sonos system works great.  the problem I’m having is trying to update the software on my wife’s IPhone.  Her iPad, my iPad and iPhone are already updated to rev 15.2 on the s2 app.Keep getting an error 1101 on her phone when trying to upgrade. HELP please BTW her iPhone is currently ver 14.2 if that helps thx Gord

1
Airgetlam
3 hours ago
N
Nico54Contributor I
asked in Ask a question

Retirer enceinte play 5 gen 2

Je souhaite supprimer une enceinte play 5 gen2 de mon système sonos. Comment faire ? 

1
Airgetlam
3 hours ago
E
eatzayloveContributor I
asked in Ask a question

Any way to use only up-firing speakers? (for calibration/testing/placement)

I would lovee to be able to test only the up firing atmos speakers on my arc and new era 300s, and even better toggle between each speaker to test alignment. I’m not aware of any way to do this, but curious if anybody might know? Or is this something sonos would need to develop for it to work?   Curious if I could somehow mix a track that would only play through the atmos oriented portion of the speakers, even if just like rain or test sounds.

3
E
4 hours ago
bockersjv
bockersjvSenior Virtuoso
asked in Ask a question

No Quicktune or Balance control ERA300

Just set up a stereo pair, with Sub (Gen2) and there is no Quick tune option nor Balance control for this room.  Trueplay works as expected though Is quicktune not available for this set up?  I sort of understand the balance option missing but there are still cases where it may be helpful. Is this deliberate or is there an issue?

5
L
9 hours ago
V
Vinyl RioContributor I
asked in Ask a question

Line in Not Displayed on App

I have my turntable hooked up to my 2nd Gen Play 5 and only one channel is displayed on the app, previously both channels were displayed now the Left channel states its Disconnected, I still get sound out of the left channel but the app has it as disconnected.  I’ve unplugged the Play 5, put a new cable on the turntable and nothing has changed, any clues on how to fix this. Thanks, Rio

4
V
9 hours ago
T
TmanAmp21Contributor I
asked in Ask a question

Sonos Amp Gen1 - capable of running 4 x Monitor Audio in ceiling speakers

Hi Guys, My traditional AV Receiver has kicked the bucket so I decided to dip my toe into the world of Sonos . all new to me so apologies in advance for any dumb questions! I have purchased a second hand Amp ZP100 Gen 1 to replace the AV Receiver which currently runs 4 x Monitor audio CT180 in ceiling speakers. They are rated at 6 ohms. I wanted to connect simply connect 2 speakers to the left channel and 2 speakers to the right channel of the Sonos amp. However on reading it looks like doing this means the rating lowers to 3 Ohms which will cause issues with the sonos Amp causing it to shut down for protection.  Is my understanding correct and im better of just using 2 speakers not 4?Thanks in advance

4
T
14 hours ago
M
maniraptorContributor I
asked in Ask a question

Can play5 second generation team with one SL?

Any advice would be much appreciated.

1
G
18 hours ago
SarahN
SarahNProdigy II
asked in Ask a question

15.2 Update notes

There will be an interesting addition to our Apps soon via this latest update - We’re rolling out a new WiFi signal strength feature over the coming weeks.When connected to a WiFi network, your Sonos products will now show their WiFi signal strength in the Settings tab of the app. Additionally, you can now find detailed networking information for a Sonos product connected to your WiFi network.Wonder what the SonosNet products will show? Nothing?

12
buzz
21 hours ago
Shammy13
Shammy13Contributor I
asked in Ask a question

Sonos Radio HD

I was just curious with the release of the Sonos Arc and now the all new Era 300’s. When will spatial audio Dolby Atmos come to Sonos Radio HD?

2
R
21 hours ago
5
5thumbsContributor I
asked in Ask a question

Possible to use Sonos Era pair with and without the Beam?

I have two sonos speakers (Era 100) that I have hooked up for surround on my TV with a Beam (2nd Gen).  Is it possible to use the Eros 100 Pair of speakers to listen to music independent of the soundbar?

1
G
1 day ago
M
Mile71Contributor I
asked in Ask a question

Router changed - connection is not possible

I changed the router with new vodafone station that Is 2.4/5G. Now it’s impossibile to Connect sonos to the network

1
Airgetlam
1 day ago
I
ITZuriContributor I
asked in Ask a question

Sonos Connect (Gen 2) fail to update with error 30

I have Three Sonos connect (Gene 2) two have updated successful the remaining one fail to update hence completely fail to connect .When I upgrade it start greet but on finishing setup i get error 30. I have tried all recommendation like changing the Ethernet cable reboot router even put on the location where the working one is but to avail. Any one to advice best way to overcome this.

3
Airgetlam
1 day ago
W
WikojContributor I
asked in Ask a question

airplay does not see Sonos Beam 2

The ability to connect via AirPlay disappears (iPhone 12 pro). Only works for a while after connecting Beam to Wi-Fi, then disappears. Is it a faulty Wi-Fi setting or a defect in Sonos Beam? Everything works fine in the Sonos app.Sonos Beam 2 bought 3 days ago. 

1
Airgetlam
1 day ago
N
nickpmaContributor I
asked in Ask a question

Cannot disable usage data sharing on Windows app

So just got the Sonos Era 300 and installed the Windows app.Aside from the fact that the Bose app is definitely better, I don't like Sonos collecting my usage data.So I tried turning it off:Open the settings Go to Additional Usage Data Uncheck the checkboxBut there's no save or apply button. So next time I open the settings, it's still checked.I don't think this is legal, and I already find it very dodgy that it's set to enabled by default.Any way to turn this off?

1
UKMedia
1 day ago
D
DavidHomerContributor I
asked in Ask a question

Ding Dong

My Sonos One is sat there making a frigging annoying ding dong noise. I’ve taken a video but this support site won’t allow videos and you click the chat link on the support page and that doesn’t work either.Please help it was a present from my girlfriend and she’ll be upset when I put an axe through this thing.

1
Corry P
1 day ago
M
manoj7429Contributor I
asked in Ask a question

How to spot the Fake Sonos Sub 2 or 3 ?

How to spot the Fake Sonos Sub 2 or 3 ? Please help me.I trying to buy the pre owned Sonos Sub Gen 2 for my Arc set up but slightly confused.

1
Airgetlam
1 day ago
M
mikek13Contributor I
asked in Ask a question

BBC Sounds - how to play non-live content?

I think I must be being thick… but how do I play BBC sounds output from history, ie any BBC Sounds material other than live radio?  It’s trivial on the web - you just pick what you want from the schedule - but I can’t find the schedule in any of my Sonos apps.Please point out where I’m being stupid, please.

11
controlav
1 day ago
I
IidukkiContributor I
asked in Ask a question

i can access my friends system remotely

Hi,I was at my friends house and connected to her system. When I returned home and put on music from spotify it started playing in her house over 200km away.  this has also happened in my house once when my friend from another side of town tried playing from her spotify at home. how is this possible since they were not in the same wifi? 

1
Airgetlam
2 days ago
R
rsgroganContributor I
asked in Ask a question

Sonos Radio HD

I use Sonos in three locations (home, vacation home & office) and have shared Sonos HD Radio in all locations since they are under the same User account.  I recently upgraded a number of my Sonos devices and upgraded the account from S1 to S2.  I created a new account for my “stranded” S1 devices, factory reset them and added them to the new account.  Two questions:Sonos HD Radio is asking to reauthorize on both Sonos user accounts, and both are receiving and error when activating.  Have anyone experienced similar?  Thoughts on cause/solution? Am I able to share a single Sonos HD Radio across my S1 and S2 accounts?  I suspect I know the anwser to this.Thx

1
melvimbe
2 days ago
F
FunkyhippoContributor I
asked in Ask a question

Unable to find Sonos Connect

Hi, I have been using my Connect for a number of years but after changing my wi fi network I can no longer find it. I’ve done a sytem reset but still nothing. I have also tried wiring it to my router.

7
Airgetlam
2 days ago
N
NeetjeanTrending Lyricist I
asked in Ask a question

Sonos Search

I use my Sonos system to listen to my Audible books.  I have hundreds of books so I use the search extensively, however, today I tried to search for a book while in the Audible list and Audible is not included in the drop down search.  So, it defaults to TuneIn and no results are found.  When did this change?  Is there a setting I am not seeing?  I tried looking under Amazon Music but that is specifically music not Audible.  Any help would be appreciated. 

7
controlav
2 days ago

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