To homepage To homepage

Ask a question

Not sure where to post? Ask your question here.

  • 32 Topics
  • 137 Replies
Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
  • 53
  • 0

32 Topics

N
nitkin.nn Contributor I

Sound doesnt play unless activated through app
Question

Greetings all  My family home has a playbar with the sub,  they hooked it up through an optical cable to their TV, however the sound doesn’t play unless it’s activated through the app… there is a bit of a language barrier as my parents don’t speak any la gauge besides russian    every time they turn...

12 1
6 hours ago
K
Kester79 Contributor I

8d compatible
Question

Hi, does anyone know if 8D music plays through Sonos speakers? If not will this potentially be part of the S2 release in June? Or is it a case that 8D only works with headphones? Thanks

17 2
7 hours ago
L
ldeckard Contributor III

How to use SiriusXM free for Stay@Homers until May 15 on Sonos WITHOUT logging in

SiriusXM is offering ALL it’s channels, including premium channels, free while people are staying at home. I tried to add the SiriusXM service to Sonos and it requires you to have a login/password to SiriusXM.  Alexa already updated its SiriusXM skill for the free access.   Will Sonos update its sof...

12 1
10 hours ago
M
martman Contributor I

radio station works on one system but not on a second system on a different network
Question

I like to listen to Kiss FM.com.au radio station it works fine on one system but on the second system it just wont play. I can que the station to play but when I touch play it just toggles back.  How can I fix this?

82 16
J
11 hours ago
F
fishta Contributor II

Recommended 32" TV for Beam
Question

Hi, I currently have a Beam with a circa 5 year old Samsung 32” TV. The audio from the TV in to the Beam is so low you have to have it on 75% to hear anything. I have tried every different option including spending two hours on the phone to Sonos support. I must also add that I work in AV so general...

16 1
14 hours ago
P
Pamelam1 Contributor I

Inbuilt ceiling speakers
Question

Hello   We recently moved into a home with multiple ceiling speakers throughout lots of different rooms. There is 2 pieces of sonos equipment left. One looks like a little white box but nothing happens when plugged into main Internet line. There is also what looks like a digital controller that sits...

25 5
14 hours ago
S
Stadman Contributor I

Multiple users at home
Question

Hi, I have 2 Sonos one’s at home and struggling recently.  I have reset both devices by holding down the button which then flashes orange then green and also rebooted by router and wifi at home, bringing each device up one at a time.    I have a Samsung S9 phone and can connect fine, however my part...

85 14
16 hours ago
S
Stefano Ita Contributor II

Set up alarm with music save on the phone
Question

I wanted to know if a song or playlist saved in my phone's memory can be used as an alarm clock. I know I can play the songs I have in memory, but I can't find any way to set them as an alarm clock. Let me be clear that I'm not talking about music / playlist taken from other apps. As a phone I have...

31 4
S
17 hours ago
P
pkammann Contributor I

Can't connect to Mediacom Xtreme Modem

I have two Play 3's. I moved and have been trying to install them on a Mediacom Xtreme modem wifi network. The modem is a technicolor CGA4234. I cannot connect either hardwired or wifi. One time it did connect, but then never would again. I also have an extender network but am only trying to link to...

28 4
1 day ago
W
Webbad Contributor I

sonos problems
Question

I have a sonos beam i bought last year. It regularly fails to sync with live TV or streaming apps like netflix. I have to change channel or exit the app to get the audio in sync.   I also have problems with my sonos one, it will not recognise Alexa. These problems have persisted for a year, it is ve...

14 1
1 day ago
C
carl.lamb1 Contributor I

New Wifi Router
Question

Completely stumped on how to find my existing sonos system following changing my router. I have done all the fixes suggested. Is resetting my system the only option?

36 3
1 day ago
B
breckhamiltons Contributor I

Netgear unmanaged switch causing dropping audio and loss of groups

I have a 9 room SONOS system all running off a single BOOST. Most of the speakers and BOOST are 3-5 years old. The BOOST is hard wired to the router and all the speakers are on SONOSNET. We rearranged our home office where our router, switch and BOOST all are. Somewhere along the way I plugged the B...

47 3
1 day ago
B
beentje Contributor I

Why are the Sonos Apple Music playlists empty?
Question

I was wondering why the Apple Music playlists curated by Sonos are empty? I don’t know if it has anything to with the fact that I live in Belgium? The profile is empty as well (you have to manually search for the playlists pictured above): On Spotify no problem:  

51 5
1 day ago
Amelia9910 Contributor I

Getting Error while connecting with yamaha yas-207 soundbar ?
Question

Hello i have 65 inch smart tv but when i try ti connect it with yamaha yas-207 soundbar it give me error can not connect with Tv? can anyone tell me all setting in details ? your suggestion and help will be appreciated. Looking forward to your response   Regards Amleia 

59 3
2 days ago
W
walter_brokit Contributor I

Numark TTUSB
Question

I have connected my numark ttusb to my SonoS Amp but no sound when I play a disk. Do I need to change settings if yes where, or just put on a disk and it should give sound? The Numark should have a preamplifier (it says so) do I need an external preamplifier?  

17 1
2 days ago
J
josh h Contributor I

connect
Question

I have Sony receiver and a connect and 1 Sonos 1. Even when switching the connect to variable and slide that volume up and down it won’t control the speaker? I have them grouped

33 4
2 days ago
D
dukmad Contributor I

New Sonos User Setup Question - Outdoor TV/Speakers
Question

Hello, I have never used sonos before and have no equipment yet.  I am putting a pavilion outback by my pool, and will be mounting a TV.  I am looking to add (2) speakers inside the pavilion to the right and left of the tv, and (2) more on the front side pointing out towards the pool.  Questions:  ...

40 2
2 days ago
F
firecracker96 Contributor I

Does it matter which way I lay the Sub down?
Question

So I laid my sub horizontally a while back. I laid it with the logo facing down (same as the picture in the quick start guide). Now, after reading the manual it says that the Sonos logo should be facing up. Does this really matter or is it purely cosmetic? I don’t want to damage internal components...

72 3
3 days ago
W
wheresnorthfromhere Contributor I

Sonos amp add ons
Question

i have the amp and want to add a turntable and a CD player, is this possible?

22 2
3 days ago
A
Andy_1967 Contributor I

Vinyl & Multiroom
Question

Looking to start playing vinyl over my Sonos speakers. I have; Play:5 (Gen1) and Play:3, (potentially looking to upgrade both).  Looking for someone to help with the below / confirm my understanding.  If I plug in record player (with Phono preamp built in), directly to the Play:5, will this also all...

50 4
3 days ago
S
stanj Contributor I

bridge wont connect to let me replace it with boost
Question

Sonos system isn’t connecting to network so that I can replace bridge with boost. Trying to not have to recreate whole system…. 2 play ones, two play 3s, one play 5, one sound bar, one connect and one move… have tried unplugging bridge multiple times, unplugging router…. any ideas would be helpful

48 4
4 days ago
M
Monarch Contributor I

Failure of Sonos 1 to connect to system following system upgrade
Question

Following the recent system upgrade Sonos 1 (deemed a current product) will not connect.  I get the error code 1001:Study.  I have filled in the online form as requested days ago and have heard nothing from Sonos other than they will send me an email which has not arrived. Any ideas

18 1
4 days ago
B
BurningBeard Contributor I

General Sonos Overview
Answered

Hello Sonos Folks. I’ve had Sonos speakers for a few months now and so far I am enjoying them.  I did have some questions about how the streaming of music works.  I stream 95% of my music from my local Plex server via the Sonos app on my phone.  When I look at the Plex streaming stats it shows that...

123 10
4 days ago
J
Jdb773 Contributor I

what to add to my beam?

So just bought a beam. I'm already keen to add to this. I want to make it into a 5.0 as cant afford a sub at the moment. So its between 2xplay1s or 2xplay3s. It will be for tv and music. Which will give me the best sound overall. 

61 8
4 days ago
C
CliveAdams Contributor I

Lost all speakers from my account
Question

I am unable to connect to my sonos system - none of the 6 speakers or boost are visible. I have re-booted my router, and unplugged it, but nothing seems to work. This all happened when I accidently pressed the connect button on the boost box earlier. When I go in to my account I cannot see any of th...

87 13
J
4 days ago

View real-time service status

Latest earned Badges

  • Badge
    broox earned the Meet and greet badge
  • Badge
    Jean C. earned the Amping it up III badge
  • Badge
    Kerixant earned the Meet and greet badge
  • Badge
    ldeckard earned the Almost Famous badge
  • Badge
    pippo505 earned the Meet and greet badge
View all "Badges"