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Hardware:Sonos Arc (firmware 18.4, build 95.0-77060) 2x Sonos Era 300 surrounds (firmware 18.4, build 95.0-77060) Sonos Sub (firmware 17.2.5, build 86.7-77050) All on dedicated Sonos VLAN, UniFi UDM Pro with U7 Pro AP, all devices AP-locked, static IP reservations setProblem: The Arc repeatedly drops completely off the network, bringing the entire group down with it. The app shows all four devices as "Not Connected" and a full power cycle of all devices is required to recover.Network logs confirm the sequence every time:Arc drops off WiFi first Era 300 surrounds and Sub immediately start disconnecting and reconnecting, trying to find their controller Entire group unavailable in app until power cycledThe Arc is most likely the root cause, the surrounds and Sub are just reacting to losing their controller.Signal and net

I have factory reset my old Play 1s, can I now gift these to my daughter to set up in her new home on her own account/wifi network?

I have 5 older Sonos speakers, all require being plugged in, If I want to add speakers can I buy the newer wireless and will they all be able to be grouped together and played at the same time? Thank you!

I burned a new album to my music library. I played it several times on that day. The next day, I went to play it from my Windows Sonos app. The app said it had updates. I applied them. With the same playlist on the same speakers as the day before, I went to replay the album. It failed withCouldn’t play <music library file>.flac. Try again.I rescanned my music library. That did not help. I tried again and again. That did not help. I waited for a couple of hours and I could start to play the album. I stopped midway through the first song.Today (two days later) I retried playing that same album on different speakers. I get the same error. I tried other speakers, even the original ones, and I still get the same error again and again.The only thing that has changed in my system was the Sonos update. Did Sonos break my music library again? Apparently so.Am I the only one?update:I tri

Hey, Pic is Ai but I have this unit which im thinking of resting arc ultra. Tv will be on wall. My partner does child care so im trying to figure out protection for the arc during day time. I was thinking if building a wooden case to go over it during day time and when it not in use. Anyone got any better ideas.You may ask why not put on the wall with tv. That leads me to second question.Im looking for tv to go on a fireplace or pull down tv mount thereby I can pull tv out a bit and lower the height. There are not that many mounts out there with lots only got a few reviews and untested. Anyone know a reasonable price secure/sturdy tv drop down mount. Please note im in UK so mountle mount does not ship to uk unfortunately. Just to add most of the mounts don't do brackets for soundbar too. So if I put soundbar on wall, when I pull

When someone borrows my sonos move,can they just download the app and connect via Bluetooth or do they need my login info?

How will I be able to update my music library when the desktop app will no longer be supported on Apple Silicon Macs? I don’t see this function within the IOS app.

Would there be any benefit in having a 9 band EQ in front of my Sonos?...Definitive Technology powered sub and Definitive Tech Mythos speakers...

1. How can I create ad-free playlists of various genres? 2. Does Sonos still block playing downloaded music from my iPhone? 

My current system is a older playbar, 300 stereo, play five, one and a move 2. they all connect well through the app except for the play bar. I’m not able to connect the play bar with the system when I watch TV can you help?

Have 10 Sonos speaker with Arc Ultra, sub and 2 rears in the living room which sound great.  But, when I stream music through the house and change volume, the arc just drops off they group.  Doesn’t happen all the time but it’s annoying.  I was told to go in to my Frame TV sound setting and turn on and off a particular setting and it seems to work for awhile but eventually comes back.  Any suggestions?

We have recently purchased a beam and 2 era speakers. we want the flexibility to play music independently from the 2x era speakers from our phone but we also want to have the beam and era speakers grouped to our TV. Is this possible to have 2 independent Sonos room/systems? thanks 

(I can create them anew and the new ones read the same Amazon files correctly.)  It was as though a mysterious virus had swept down on my Sonos system, no idea why.  The earlier playlists (many dozens) are still there but the files are all, quote, ”not encoded properly”.   Any thoughts/advice much appreciated.(My only Sonos equipment is a ZP80.  Running S1 on my Iphone and Imac.) 

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the p

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community