Ask a question

After the latest Sonos updates, I’ve been unable to select any of my imported playlists on my Sonos system import from my Mac.  I’ve installed all software updates, both OS and Sonos, on my Mac and all of my devices.  I can play Mac playlists on my Sonos that were selected before the updates, but I can’t select any new playlists for playback on my Sonos system (which makes it even stranger)….   The system will allow me to select songs, artists and albums, but not play lists.

Hi all, I’m not able to make my Sonos beam to make the sound from my fire tv 4K max 2026 to come out.i have a Kogan Roku tv 2023 4K.my Sonos is connected to the HDMI arc, fire tv to another hdmi and I tried everything I found but sound does not come out. do you have any suggestion or guide to follow?Thank you

After working great since purchase my Sonos Beam Gen 2 has started switching the TV input back to the Sonos HDMI 1 EARC. Within a couple of minutes of choosing an input for Amazon Firestick it switches back to Sonos. Any ideas on how to fix? I’ve tried unplugging the TV and Sonos. I also tried a new HDMI cable. Thanks 

If your Roam 2 speaker has sat without power for some time, does it need to be plugged into a power source for a bit before you can even get the power or status light to come on?

I am new to the community. I am having an issue with the Music Library and I hope someone can help or explain. i have some CDs that I have ripped that are Sampler CD compilations. I have a number of CDs that I had picked up at various audiophile shows that are sponsored by hifi manufacturers. As an Example, NAIM handed out a CD which contains various artists and tracks. When I index this CD to the library each track is separated from the normal track list and is individually listed in the Artists section. How can I fix this so that these kind of CDs are treated like a normal CD where all the tracks are listed in order?

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming s

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community