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It was added in Sonos app successfully and can play audio after the first initial setup. However, when turning it off and on again while having the sonos optical adapter plugged in, it just stuck at flashing white light. BUT, if I remove the optical adapter and leave only hdmi cable plugged in, it would work fine (solid non-flashing white status light). Plugging in the optical adapter and then selecting the TV SPDIF source in sonos will work after this. But again, turning the Beam Ultra off and on again, it get stuck again at the flashing white color. Anyone has the same issue?  

I have just had a MacBook rebuild and want to b e able to access my Sonos 1 units using it. It tells me that I need a firmware update and that I should consider updating my system. Well given that I have 6 different Sonos 1 systems, all of which work, I have considered that I would be mad to buy new stuff. Is there any way that I can get the Sonos app back on this MacBook?

We have a Brennan B2 unit (described as ‘a CD ripper, hard disk jukebox and complete audio system’) and have tried many many, times over several years (no exaggeration!) to play music stored on the Brennan hard drive through a Sonos One speaker in a different room - but with both connected to the same router by wifi. It has proved unbelievably frustrating and we have tried every solution suggested by either the Brennan or Sonos communities. We even sought speciality advice from Richer Sounds. Sonos does – most of the time – recognise Brennan as a music library and sometimes is successful in playing a track from the Sonos app. But, with maddening regularity, Sonos fails to play that track. The only source of music I can access on the Sonos system with reasonable reliability is Sonos radio stations and some others (e.g. BBC Sounds). Another workaround is to use the Brennan app and direct it to play specific tracks on the Sonos speaker. This also works sometimes – but not always. I am awa

It seems that my primary Sonos account has been deleted and a range of products disassociated from my account. It is also the case that I have undergone significant theft of some assets so I'm wondering if that is related to the Sonos theft matter 

Attempting to play NTS Radio 1 or 2 on the Sonos S1 app only works intermittently. When selecting play, the stop button appears briefly and reverts back. This occurs on all Sonos speakers at home, also after rebooting and re-adding NTS. Trying again after waiting time sometimes works, but there is no pattern. I contacted Sonos Support who are aware of the issue with no timeline. Has anyone else experienced this or has a solution to share? I recommend reporting this to Sonos Support so they are aware of the number of users this impacts and might prioritise a fix

I have received this error for a couple of days now . Have tried re-install but did not solve the issue. Has anyone else had this error recently and did anyone manage to fix it

Siri won't recognize my voice if the iPhone is locked when I request action on Sonos speakers in the Home app. E.g. I ask for music on the speaker in the "bedroom" and It asks me to "unlock my iPhone first". If I just ask for music to be played through the iPhone speaker, it completes the request without asking to unlock. I have iOS 27 installed with Siri AI turned on. Siri "recognize my voice" is turned on in Home app settings. I have toggled this off and on several times and restarted my iPhone several times. Still not working. This problem only started after turning Siri AI on. What follows is the Siri transcript that demonstrates the error:Siri: “ I need permission to play music in the bedroom. Please unlock your device or confirm access.” To clarify: the problem I am having is that when I request Siri while the device is locked, to play music on a Sonos speaker in the home app, Siri  requests that I authenticate via Face ID or to enter my passcode. Prior to updating to iOS 27 and

Someone needs to sue SONOS. THEY ABSOLUTELY 100000% sell our data and God only knows to who. ICE maybe? https://www.reddit.com/r/sonos/comments/g6k71n/sonos_dirty_privacy_practices_optout_effectively/

Will Sonos have an app for the new Apple HomeView? 

Dear Sonos Support Team,I am writing to report an issue I am experiencing with the alarm feature in the Sonos App.When setting up an alarm, I selected the shuffle option to play my music randomly. However, instead of playing tracks in a random order, the music continues to play sequentially (in standard order).Could you please let me know if there is a specific setting I am missing, or if this is a known bug? Currently, it seems I have to manually select shuffle inside the app every time, which defeats the purpose of the automated alarm.I look forward to your assistance in resolving this issue.Best regards,

Will the Sonos Era 100 SL speaker fit on the Sonos 1 stand?

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming and voice servicesStreaming music to Sonos requires the streaming s

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community