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  • 26 Topics
  • 55 Replies
Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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26 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

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Kenneth R
6 years ago
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TheFettContributor I
asked in Ask a question

Out of Ideas...need help with return

I love Sonos, but I’m just having the worst experience with a return and I can’t seem to get any help.  On April 25th after a support call, Sonos authorized a return and sent me the link.  That link, however did nothing, and calling Sonos again they said that the system was being upgraded and I would have to wait.  5/13 I receive an email with a shipping label.  I thought great, finally.  I pack up the speaker and power cord and head down to UPS.  Speaker shipped, I wait patiently. 5/17 I receive an email advising me that a shipping label will soon arrive and that I should send the speaker only...no other accessories.  The email advises me to click a link to confirm my return.  Head to the link, input the info click submit.  ERROR.  I chat with support, they say they’ve sent it off to the team and it will be 24-48 hours, keep trying in case it’s fixed earlier.  I wait.  After 48 hours I call support. They tell me they they have brought it to support and “don’t worry” (worry is not the

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T
24 minutes ago
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wsmarshall78Contributor I
asked in Ask a question

Wiring Terminal Cover replacement for Sonos Outdoor Speakers

Hello, someone has stolen the grilles and wiring terminal covers from my Sonos outdoor speakers. I was able to easily place an order for the grilles, but I am unable to find a way to buy replacements for the wiring terminal covers. The cover is the oval-ish shaped piece that covers the speaker wire terminals near the bottom of the speaker (see attached image of the speakers with the covers removed). Any help with how to find replacements is greatly appreciated.  

2
T
28 minutes ago
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OctavContributor I
asked in Ask a question

Antenna interference

Hi everyone. I have a Sonos Arc which I have recently paired with a Sonos sub gen3. There is a very annoying sound comming from the sub when the system is on but nothing playing. I have tried all the channels of my router but the noise is still there. I have tried to change the channel of the sub but the option seems to be innactive on the Sonos app. Any iddea of how to get rid of the noise apart from unplugging?

10
Belly M
3 hours ago
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ssjkenTrending Lyricist I
asked in Ask a question

apple music library

Hello, I just signed up for Apple Music and added it to my Sonos account. However, I can’t see any of my library, with the error message: your library is currently unavailable, please check back soon. I have restarted my system, readded my account, and enabled library sync in my music iPhones settings. Is there something that I am missing?8

1
G
14 hours ago
T
Techraider87Contributor I
asked in Ask a question

streaming music and TV with sonos amp

I am remodeling a back patio and installing 4 ceiling speakers and a TV. With the sonos amp will I be able to stream music to the ceiling speakers and have the TV on minus audio through the tv? How easy is it to switch back to TV audio through the ceiling speakers? Thanks for the help.

1
G
14 hours ago
M
Mark_NContributor I
asked in Ask a question

Separate room speaker playing sound from 5.1 surround sound speakers

Can I listen to TV playing though 5.1 Sonos speaker set up in a separate room (assuming I have a Sonos speaker in the other room)?

6
buzz
18 hours ago
D
David McGContributor I
asked in Ask a question

Apple TV unable to switch Dolby formatting with Arc

I just got my new Arc and Dolby Atmos sounds amazing, but I noticed that all other Dolby formats show up as “PCM 5.1” when using my Apple TV 4K.  Switching the formatting back to Dolby solves this issue, but means I’m having to constantly tinker with the Settings to get the right Dolby surround for the right movie/TV Show.  Has anyone else had this issue and is there a better solution?  Is Apple aware of this issue?  (Everything, including my Apple TV app on the Sony TV works flawlessly in switching formats, so this is an Apple TV 4K issue only.) 

11
Mr. T
18 hours ago
P
PatOdeUContributor I
asked in Ask a question

what can I use to play music from Drive??

Neither I can’t play music from my library. i’ve got an Iphone thanks

2
Ken_Griffiths
22 hours ago
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SatishVContributor I
asked in Ask a question

gaana app

Having this issue for 6mo now and didn't have before. Spoke with gaana many times but not sure where the problem is. Have seen similar questions in forum but none have valid response. I have gaana premium account authorized in sonos app. For many albums, it says not found or not available to play outside India. Attached screenshot below. But it plays fine directly using the gaana app. Somewhere with Sonos integration its failing. This needs to be fixed ASAP and not repeat as there are similar questions in your community for more than a year. Thank you. 

5
Ken_Griffiths
1 day ago
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TegsContributor II
asked in Ask a question

Sonos Arc with 2 fives ?

Hi , I currently have an Arc , Gen3 Sub and 2 One SL's but I wanted to ask if I used 2 Fives as surrounds and set the settings to Full would i benefit when listening to Music as well tv ? Or would I need to set them to a sterio pair ? The other thing I wanted ask is can you use the Arc as a center speaker and fives as left and right channels and how good would it be , thanks for any advice. 

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G
1 day ago
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MelBrazContributor I
asked in Ask a question

Sonos One Speaker

What is the difference between Gen 1 & Gen 2 Sonos One speaker?

3
M
1 day ago
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Greg66Avid Contributor I
asked in Ask a question

What’s the current lead time for a returns label?

Having dipped into the forum a bit, this seems to be a recurring issue.  I set up a MBG return of a Roam yesterday over the phone. The email confirming the return arrived during the call. It said an email would follow with a pre-paid return label.  No such pre-paid return label has arrived. This is irritating because I want to initiate the return, get a refund and then buy a Move instead. On a related point on Sat 14 (it’s now Thurs 19) I did an online trade in of one of my controllers to get the discount for the Roam (now Move)  I don’t have a returns label for that yet either. This is more Sonos’s problem than mine (at least for the time being) as they honoured the discount when I bought the Roam. But it is making me think that it could be a while before the returns label for the Roam arrives.If it matters, I’m in the U.K.    

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Corry P
2 days ago
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LenPContributor I
asked in Ask a question

Reauthorizing Amazon Unlimited

Recently I find I'm constantly having to reauthorize my amazon unlimited music account after Sonos seems to have ?lost access to it.  When I attempt to reauthorize, Sonos returns an Error (can't reauthorize).  I've tried deleting my amazon account from Sonos and reinstalling it but that dones't work.  This is a new thing after about a year with no issues.  You seemingly can only connect to AI digitial assistant via Sonos  as the assistant attempts to steer you away from any human.   At least I was able to speak with someone at Amazon.  No solutions so far.  Any thoughts?  Sonos you out there????

5
Corry P
2 days ago
A
A1DCEContributor I
asked in Ask a question

WiFi Connection Issue

Hi there, I’ve brought a Sonos 1 from home to the office. Setup went well until connecting to the WiFi. Password is correct and I’ve tried unplugging the router but it will not connect. Does anyone have any thoughts?

1
Ken_Griffiths
2 days ago
I
IcedCornholioContributor II
asked in Ask a question

Turntable, Port and Headphones

I just bought my first turntable since I was a kid. I forgot how much assembly was required.  Anyway, I have the music hall turntable set up, and it has a built in selector where you can select “phono “ and “line out” .  I have the line out on my turntable connected to the “in” on the port which works fine but now I have another question.I want to listen on headphones. I have some old school Sony studio monitor headphones. My understanding is that I should go back to the “phono out” on the record player, then put that through the headphone amp, then go out from the headphone amp and into the port. It seems ok to listen that way so far, but I just wanted to make sure if you would agree with the set up:Turntable → (via phono out) → Headphone preamp → out to headphones AND out to Sonos Port. 

2
melvimbe
2 days ago
A
AudoddityContributor I
asked in Ask a question

Sonos beam gen 2 ordered in March has not been shipped yet [Canada]

Hi All,After reading all the glowing reviews I ordered the beam gen 2 from Canadian store on march 25th and it's going to be two months now and the order has not been shipped yet . Customer care is utterly clueless about eta sometimes they lie and no one seems to care about the order. Could someone please help me on escalating this ? Talking to customer care feels like shouting into the void.

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A
11 days ago
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TroyerContributor II
asked in Ask a question

Sirius channel 793

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

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T
29 days ago
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Legend_mauContributor I
asked in Ask a question

Meraki MS250 - Communication between VLANS - Multicast

Hello everyone.I’m desesperate. I have a switch CORE ms250 (support multicast (IGMP and multicast routing).SONOS device is on VLAN 13I have different devices on VLAN 14, for this example I have mi laptop with SONOS app and wired connected on one port of the MS250 on VLAN 14.  I have enable multicast routing on SVI 13 and SVI 14, and setup the RP (I tested many configuration about the RP, sometimes for VLAN 13 or VLAN 14 but doesn’t work).Unfortunely my SONOS app on VLAN 14 doesn’t detect the SONOS device on vlan13 with all features that Meraki recommends.I have call Meraki TAC and I don’t have any answer about this behavior.Is there anybody that can HELP ME to know the correct configuration to enable communication between SONOS and my device from different VLANS? 

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L
2 months ago
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soundcastContributor I
asked in Ask a question

impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

0
S
3 months ago
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EfremContributor I
posted in Ask a question

Alexa cant be enabled in Guernsey

Since switching to the S2 app and buying a new Beam Gen2, I could no longer enable Alexa, it said it wasn’t available in my location. Spent ages sorting this out. Turns out because I live in Guernsey, it wasn’t recognizing me. So I had to switch my account to UK and now it’s fine. Problem is I don’t live in the UK, and benefit from buying VAT free when I order to Guernsey, so after enabling Alexa, I have to switch my account back to Guernsey and it’s fine. This could do with fixing please. Never had this problem before with other products on S1 app.

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E
4 months ago
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whomaContributor I
posted in Ask a question

sonos play 5 gen1 clicking noise

Hi there, My Sonos play 5 gen 1 is making a strange clicking noise after a while the power cord is plugged in. I already opened it up and changed the caps in line which I marked on the picture. I also changed the MOSFET m054 which was blown. Unfortunately the clicking sound came back after a while.I would really appreciate any help from this forum.  

0
W
4 months ago
J
JCaveContributor I
asked in Ask a question

Can't access my itunes library

I have submitted diagnostics 288056268I can no longer access my iTunes library or shared music folders currently stored on my Mac. Both my Play 1 speakers and the Mac controller are version 13.4.1 - all have been updated today to see if that was the issue. Firewall is set up correctly and it makes no difference whether the firewall is on or off. I tried to update the shared folder but received a 1002 error message. The mac controller has now been updating the music library for over an hour to no avail. Thanks in advance for your help!

0
J
4 months ago
K
KtvrepairsContributor I
posted in Ask a question

Sonos Five model S24 secondary power supply voltage

Hi, I'm wondering does anyone have a sonos five s24 they could possibly take a voltage reading for me? or even circuit info which I have found to be a closely guarded secret!I need to know the voltage across the 3x 35v caps in the secondary, that's it.Thanks in advance!

0
K
5 months ago
satbox
satboxContributor I
asked in Ask a question

Sonos beam is greyed in the Home app

Hi,I have the new Sonos Beam gen 2 and added it in the iOS Home app. Is it normal that the speaker is always greyed out in the Home app? All seems to work properly (airplay, Siri).iOS 15.0.1 / latest Sonos beam firmwareThank you. 

0
satbox
7 months ago

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