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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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42 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question

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0
Kenneth R
8 years ago
Jerzyera300
Jerzyera300Contributor I
asked in Ask a question

Np. jeden głośnik era 300 połączyć z sub mini będzie działać?

Np jeden głośnik era 300 połączyć z sub mini będzie działać?

1
G
1 hour ago
J
joanna72Trending Lyricist I
asked in Ask a question

Sonos won't play Hi-Res music files. What are my options?

Hi everyoneI’m a newbie Audiophile and love Hi-Res music but don’t fully understand what it’s all about other than the quality of sound is better.I have a Sonos system at home that comprises of an Arc, Sub and two One speakers L+R.I keep all my music files on my PC and a backup drive. These files are mostly Apple AAC/M4A format that I listen to through the Sonos app on my PC as well as on my phone.However, I recently purchased two Hi-Res albums online U2’s Achtung Baby and All That You Can’t Leave Behind. They are both 96Khz/24bit FLAC files but Sonos will not play them and brings up a message saying;“Unable to play this track - it is encoded at unsupported rate 24b96000Hz”Is there a way round this to play these files without compromising the sound? If this isn’t possible, then what are my options to play Hi-Res music through my Sonos speakers? I have been able to listen to Hi-Res music through my Sonos speakers but this was through using Amazon Music streaming service.Now I want to pl

25
K
4 hours ago
T
tuwoodContributor I
asked in Ask a question

Issues with Sonos Beam, Sub, Amp (surrounds) with Amp in basement utility room

We just built our dream house and I pre-wired two in wall speakers in our great room with an amp in the basement utility room.  I successfully set up the Beam and Sub combo in our great room and they work fine over wifi, but when I tried adding the amp as a rear surround the app kept failing with the error message “Surrounds couldn't be added. Choose an unused Sonos Amp in Settings > System to finish setup.”After multiple attempts i found several discussions saying the amp had to be physically near by the beam for surround (news to me) so i brought it up into the great room to test and sure enough it came right up and the app paired it as a rear surround.  I took it back downstairs and sure enough it fell back off with ?+? for the rear surrounds.  I found some more discussions that said to wire the beam and amp to ethernet if i needed to have greater distance.  I did have an ethernet available by the beam so plugged it in to test and plugged in the amp and sure enough they popped ri

4
T
4 hours ago
A
AndysbigredsledContributor I
asked in Ask a question

you tube tv

I want to play you tube tv audio into sonos port to send throughout my house. 

4
A
8 hours ago
H
huey727Contributor I
asked in Ask a question

Connecting AMP to TV

I recently purchased a new Amp and wired speakers and ethernet wired to my network hub in the house.  My TV as well as other electronics are also attached to this network hub.  My TV is nowhere near this new AMP, so an HDMI connection is not practical. Occasionally it would be nice to broadcast the sound from the TV to speakers in other rooms.  Since everything is network connected (ethernet), is there a way to get TV sound from these speakers? thx 

3
Stanley_4
9 hours ago
N
NitecardContributor I
asked in Ask a question

Iphone won't setup

HiI’ve successfully setup the Sonos App (latest) to my iPad, but when trying to setup on my iPhone and am consistently told to make sure that the phone is connected to the network, which it is. I’ve rebooted everything with no luck. Any suggestions? Thanks in advance. 

2
N
10 hours ago
DougTunes
DougTunesContributor I
asked in Ask a question

Hard Wired Volume Control for Ceiling Speakers powered by Sonos Amps

We are wiring a new home with Sonos ceiling speakers in each room powered by Sonos Amps. We would like to have in the wall rotary volume knobs to control the volume for each Room/Amp. We have used Sonos products since Gen 1, this is our first whole home speaker setup and my wife prefers  to control the volume from a wall switch than going to the app each time. Thanks For Your Help & Have Great Day ! 

1
buzz
11 hours ago
S
SarnoAvid Contributor I
asked in Ask a question

Are the Trueplay settings preserved if the Sonos app is reinstalled?

Are the Trueplay settings preserved for each speaker if the Sonos app is reinstalled on Android?

1
ratty
14 hours ago
A
AnastassoulisContributor I
asked in Ask a question

Atmos sound stops for a few seconds and resumes only on consoles.

I have a Samsung Q950 tv with a dedicated eARC HDMI.My tv apps like Netflix and Disney+ detect that I have Atmos supported hardware and when I play something, it works flawlessly.On my consoles like the Xbox Series X and PS5, the sound in game stops for a sec and then resumes.I do have to clarify that on my Xbox I have the Dolby Atmos app installed and on my PS5 I have the latest update that finally supports Atmos.Maybe it’s a setting I have to change on the tv or on my consoles but I’m not proficient enough with every option (or the best).Any advise is MUCH appreciated, have such an expensive setup, and this is annoying.

5
A
15 hours ago
Ummagumma
UmmagummaContributor I
asked in Ask a question

optical adapter too big

I have a New Qled Samsung TV and have purchased a Sonos Beam Gen 2 and a Sub Mini, all great but I’ve been having a issues with the Sonos disconnecting and reverting the TV back to TV speaker.I also have a 4K Amazon Firestick and suspicious it is this causing the conflict.The Sonos is connected to the HDMI - e Arc (3) and the Firestick is connected to HDMI 2.I’ve read that others on here have had this or similar problems and disabled CEC on the Amazon Firestick, I’ve done this now and hope it cures it.I did try the supplied Optical to HDMI cable as an alternative connection but the body seems to be a bit too big to connect it correctly to the TV and couldn’t get it to work.Any help with this would be much appreciated. 

4
Ummagumma
17 hours ago
J
Jazzbar66Contributor I
asked in Ask a question

Connect to hidden wifi

Hi.I’ve a new Mac PC instead of my old Win PC.How do I connect the MacBooks Sonos app to my hidden wifi?

8
Ken_Griffiths
1 day ago
M
mandmdietContributor I
asked in Ask a question

Setting up a Sonos Connect to play music reliably with unreliable internet

I’m doing a small audio project for a local gym. They have all of the equipment they need to play music during their workouts. The way they have it set up to play is they have a Sonos Connect connected directly to a speaker system. They use their Samsung Galaxy Android tablet to control the music to play using the Sonos app. The Sonos Connect is wired to the router that provides access to the internet for them. They use either Spotify or Apple Music as the source of the music.When the internet goes down or gets spotty, they can’t play music and if that happens during a workout, it’s a big problem. What I’m planning to suggest to them is that we get some sort of local source of music they can use as a backup. Something like an external drive that can be connected to the Sonos Connect directly with some MP3s on it. Of course they wouldn’t have a big variety of music on their backup system and they’d have to buy the music that goes there, which are two downsides.Is this a good (or maybe t

1
jgatie
1 day ago
S
spiritedawayContributor I
asked in Ask a question

Beam Gen 2 only passing through volume commands from remote

I have a Beam Gen 2 connected to a Roku TCL TV. The Beam blocks the IR sensor of the TV. I followed the instructions for “Remote Control Setup”, but the TV only responds to the volume up / down / mute commands from the remote. The TV does not respond to play / pause / menu toggles.What do I need to do for the Beam to pass through these other commands?I’m hoping for a solution other than “raise the TV”, which is what I’ll do if nothing else works. Thanks!References: 

0
S
1 day ago
G
GBNANCYContributor I
asked in Ask a question

Pairing but no sound

Good morning,I installed :An ERA 100A PLAY 1A PlayBar (+ Sub)Two SYMFONISK shelvesI connect from my mobile via BlueTooth to ERA100 and I stream the music from the Deezer application on my phone.I want to pair PlayBar (+Sub) and it worksI want to pair the two SYMFONISKs the indicator says it's good, but no sound comes out. But if I press the stop button on the SYMFONISK it also cuts off the ERA100. So I am well connected but no sound.The same thing happens if I want to pair ERA100 with PLAY 1And from time to time I get this message:“Unable to connect to the device, please try later”I then have to turn off the speakers electrically.I only have this problem with the ERA100, all other combinations work.The application is up to date.Thanks for your helpSincerely

2
G
1 day ago
F
FM1Contributor I
asked in Ask a question

Problem with Deezer API

Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or   No stop through the app on phone, or on the TV…Sonos works perfectly with all other streaming… just Deezer is doing that..definitely you have a bug or something not efficient in the buffering… Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…I contacted Deezer who told me to contact you as you are in charge of the API 

1
Airgetlam
1 day ago
K
kerrdoContributor I
asked in Ask a question

Sonos Ray and Sonos 1

I have a Sonos 1, a Sonos play and a ray soundbar. When I power up my Sonos play or 1 the app always defaults to the soundbar and I cannot see the others. Do I need to reset with a hard wire to the router again?

4
K
1 day ago
U
User809844Contributor I
asked in Ask a question

I need a link to a download for a mac

I need a link to a download for a mac 

1
Ken_Griffiths
1 day ago
B
bluedenimContributor II
asked in Ask a question

Apple Music and Sonos

I just found out that sonos now supports Apple Music.I have spotify but everything else in my house is apple.I was thinking of making the switch to apple music now that it is supported but I have an older system currently and wondering if I will need to upgrade.I have one generation 1 with alexa, Play 1, Playbar and 2 Play 3 Thanks  

1
G
2 days ago
H
heavnly_abyssContributor I
asked in Ask a question

How to connect Sonos Era 100 to Fluance RT81+ Turntable?

I recently ordered my brand new RT81+ turntable from Fluance but I still haven’t the slightest clue as to how I will be able to connect it to my Sonos Era 100 via line-in. Yes, it comes with a built-in preamp and RCA cables, but how would I be able to connect those to my Sonos even with a USB-C adapter? I am very confused, do I need to buy an additional aux cable or not, please help me understand!

5
F
2 days ago
R
RJMurphy4142Contributor I
asked in Ask a question

Outdoor Patio Speaker Placement

Any recommendations on best placement for two Sonance wall mount architectural speakers? Will be connected to Sonos Amp (inside).  70% music 30% TV **Trying to figure out how to upload image

1
Corry P
2 days ago
D
darkonexTrending Lyricist I
asked in Ask a question

Use Move 1 Charging Base on Move 2?

I got my Move 2 today and was sad to see they changed the charging base a bit.  I had bought an extra Move 1 charger to keep in another room to lug it around between rooms without moving the charging base as well.  I’m curious if the Move 2 will charge properly using the Move 1 base?  I’d just try it but afraid it may hurt something in my new Move 2.  I’d really hate to now fork out extra money on yet another extra charger and try to offload this one lol.  

2
D
3 days ago
H
HoobinatorContributor I
asked in Ask a question

Sonos Boost trying to connect to Russian host

OK, so I just installed an Ubiquity Unifi network in my home and am blocking traffic to Russia, China and various other places/apps.  Today I noticed my Sonos Boost was trying to connect to 82.142.168.18 which is in Russia.  Obviously it could not connect but concerned that it is doing this.Anybody know why my boost would need to reach out to Russia??  Not very comfortable with the fact that it is attempting to communicate there.fyi I live in the US which is why I ask.IP lookup came up with this info: _____________________________Decimal:1385080850Hostname:82.142.168.18ASN:3216ISP:PJSC VimpelcomServices:None detectedAssignment:Likely Static IPCountry:Russian FederationState/Region:MoskvaCity:Moscow_____________________________Thank you in advance,Jeff

0
H
4 months ago
M
Muwu11Contributor I
asked in Ask a question

Flying with a Sonos Beam 2

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

0
M
7 months ago
D
David MangenContributor I
asked in Ask a question

Sonos One (2nd Gen) installation fails

I have been a long time user of Sonos S1 products -- Connect.  After our move SWMBO demanded that wires be eliminated from the new home.  So I purchased a Sonos One Gen 2, knowing that I would either need to downgrade it to work on S1 or I’d have to set up a separate Sonos system. I won’t go into the headaches and failure to connect using S1.  I decided to go with a clean installation with the S2 model in hopes that this would work.  In preparation I (a) unplugged the three Connect devices, (b) removed the S1 controller from the iPhone, (c) logged into my Unifi wifi access points to convert them all to 2.4 ghz signal only, (d) powered down the entire system so that access points, router and modem were all shut down and hopefully clean, (e) downloaded S2 controller and (e) rebooted the entire mess.   S2 controller finds and configures the Sonos One Gen 2, but will not connect to my network with wifi.  Yes, I tried the password several times, including copying it from the password manage

0
D
8 months ago
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