Ask a question

I have to sign in to add products but it isn’t allowing me to sign in.“Unable to sign in. Connect to the internet and try again”I’ve restarted the app, and my phone. Delete and reinstalled the app.I’ve factory reset all the speakers now I can’t add any

New Arc Ultra owner here. Is the Upgrade / Trade Up program still a thing? I can’t find anything in my account on it. I’m in Canada.

The app is on Iphone. Pretty sure it never used to do this.

 How can FHSEOHub help improve website speed in 2026 with lighter pages, faster servers, and cleaner code, and also make a site fully mobile friendly for a smoother user experience?

I wanted to share my recent experience with the Era 300 and hopefully get some visibility from the Sonos team. My original Era 300 was purchased brand new, but it developed the common grill separation issue that many users have reported. Sonos support agreed to replace it, but I was surprised and honestly disappointed to learn that they were sending a certified refurbished unit as the replacement — even though my original unit was only a few months old and was a brand-new retail purchase. I tried to stay optimistic, but unfortunately the certified refurbished unit I received also arrived with a defect. The top/back grill is noticeably misaligned and does not sit flush with the housing. For a product labeled “certified refurbished,” this type of cosmetic flaw should not make it through quality inspection. So at this point, I’ve received two defective units in a row: my original brand-new Era 300 the certified refur

Hi everyoneRadio France's FIP radio links load ok using the Sonos app on an iPhone, but have stopped loading on an Android phone. Disconnecting/reconnecting Radio France to/from the app makes no difference, nor does clearing the cache of the app or a reboot of the phone.I am trying to avoid reinstalling the app because I want to retain the data for my system's setup.Any ideas anyone please?

As the title says. When using a wired (usb c - c  the one that came with the product) the rocker button on the headphones will only turn the volume down. I can turn the volume up and down with the phones (Pixel 10 pro) physical buttons and also when using Bluetooth. But can't raise volume when wired.  Anyone else? 

I have one speaker on one system. the other 2 are on another. I have one more speaker to connect and want all on one system I also had to change my wifi extender to one band instead of dual band. should I create a new wifi network for just the Sonos system?my goal is to make this all work seamlessly and have full use of the dual band extenders this is the message I get when I try to connect to the other 2 speakers 

HiI have a play bar a sub a bridge a play3 and 5 play1 in various rooms.My problem is that often usually when we have a party , the system plays up like 1 speaker will drop off then 2 then the whole system will drop off then it comes back on its own then when we think it’s safe to start dancing again it will drop. The whole system is over 10 years old so I can only use S1 and the bridge firmware will not update. Any advice would be greatly appreciated.

Hi there,anything new on the manual sorting topic of SONOS favorites within the SONOS app?It‘s almost one year ago, since the topic was taken into the team to discuss this feature request.  It’s a feature users requested now for years. kind regards,michael 

I recently added a Move 2 to my system. I also started using Apple Music. I have no problem starting to play music on the Move 2 using Apple Music: I start playing a song, then click the airplay button on the bottom. I see all of my Sonos speakers. I click the Move 2 button, and it starts playing. The problem is, after some random amount of time, it will stop playing on the speaker, and it seems to have disconnected. I have to go back and hit the airplay button again, and click Move 2 again to resume playing. This happens without fail after 10-20 minutes or so. I don’t seem to have this problem on my other Sonos speakers. I don’t THINK this happens when using Spotify, but I haven’t fully vetted that. I do not suspect a Wifi issue - my home has a professionally installed wifi system with full coverage throughout the home, extremely fast (1G service, generally get 600MBPS down in every room). Any suggestions? This is really frustrating. 

Want to make use of two of my old Sonos Play:1 to connect to a Fire Stick. What are my options? I cant really use HDMI as the Firestick is in my projector which is ceiling mounted. Could perhaps use a line in and run a long 3.5mm or use a bluetooth adapter. But going to need something to interface with the Play:1’s as they have no line in.

can arc ultra be mounted to TV using same mount as arc first generation

How does one turn off this stupid prompt for good? 

How to reconnect sonos boost

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the p

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community