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I have had a Sonos system since 2019.  Started with two One SL speakers and a bridge to connect a Denon receiver and Polk Audio speakers.  Over the years I’ve abandoned the bridge because it was neither reliable or easy to use.  I’ve added two more One SL’s, a Move, a Move 2, a One, and a Play, so now 8 speakers. I stream music off Apple Music.  In the past that was reliable and enjoyable.  A couple years ago Sonos updated their App and I went through several months of buffering issues.    Eventually, after several hours with phone support, we connected an Ethernet cable to one SL speaker and things sorted out.  About a month ago, my system decided buffering was preferable to playing music.  Sonos Tech support said delete the Ethernet cable and reboot speakers and mesh network.  I did, the buffering persisted. Deco support said their X55 system supports 2.4 and 5 GHz broadband.  They walked me through setting up a network that is only on 2.4 GHz and connecting all the So

We have recently purchased a beam and 2 era speakers. we want the flexibility to play music independently from the 2x era speakers from our phone but we also want to have the beam and era speakers grouped to our TV. Is this possible to have 2 independent Sonos room/systems? thanks 

(I can create them anew and the new ones read the same Amazon files correctly.)  It was as though a mysterious virus had swept down on my Sonos system, no idea why.  The earlier playlists (many dozens) are still there but the files are all, quote, ”not encoded properly”.   Any thoughts/advice much appreciated.(My only Sonos equipment is a ZP80.  Running S1 on my Iphone and Imac.) 

I have two play 1 speakers and I want to be able to stream YouTube to them by adding a speaker with airplay 2. What would be the most cost effective option? Thanks 

 Sorry if this is the wrong place to postHello and good afternoon! I was curious if perhaps anyone on here may be able to assist me with an issue I ran into regarding streaming content and my Sonos play bar please. I have 2 play bars and a sub but I’ve only ever used them for music, however I purchased a new TV recently and I’d like to set up the Sonos system to work with the TV. The television is Samsung 85” model U8000F. Unfortunately for me the tv does not have a dedicated optical audio output for a cable connection to the play bar, so to overcome this obstacle I acquired a device called the Insignia audio extractor (links below)  in order to connect the play bar to the tv. The Tv does have ARC/EARC in one of the HDMI ports as well, but the extractor only supports EARC I believe. After I got everything set up I experienced difficulty with streaming content not loading/not working/strange error messages. I thought it was a Disney plus issue at first, but that

Im losing my mind over this issue. Its been several hours per day for four days including with Sonos support and no luck. I have a new Arc Ultra connected to a new Sony Bravia 8 II television via the TV eARC port using the HDMI cable included with the Arc Ultra. I have read for hours and tried everythign I read to get sound to come out of the arc ultra. Ive tried many different Sonois app and TV settings and different combos and many, many reboots of both products. I do not have any other HDMi or other port being used on the TV.  Sonos support say I need an eARC to HDMI adapter?? What is this? The support tech seemed to get annoyed when I was asking anythign about the adapter. All my research shows the tv and soundbar are eARC as is the HDMI cable included with the Arc Ultra. I dont see any adapters online, only extractors which seem to only be used if one of the products is not eARC. Anyone using the arc ultra with a Sony Bravia 8 II?Or, anyone who understands

Can I join my sonos one or a pair of sonos play 1 to my samsung q55 via the Internet that they are both joined to?

I’m unable to get my new Sonos sub 4 to connect to my new arc ultra. Have followed instructions, done heaps of factory resets. I can see it in the app, but just get a slow green flashing light or an orange light. Spent hours this afternoon trying to get it to work. Tried the help chat bot but it keeps going around in circles. Can’t find anything on line, most keep saying how easy it is. Do I take it back to my place of purchase and ask for a new one? 

Hi everyone,I’m running into an issue with my Sonos setup and wanted to check if anyone has experienced something similar.After making some recent network/setup changes, my speakers are occasionally showing up as “not found” or taking a long time to connect in the app, even though the WiFi connection seems stable.What are the most effective troubleshooting steps you’ve found for resolving intermittent connectivity or device detection issues in a Sonos system? Also, are there any network settings or router configurations that tend to cause these kinds of problems?

Hi,  I've had my system since November 2025, and it's worked perfectly until today under the app.For some reason the app cannot see the beam gen2, sub-mini and the era300s.It states the network isn't there, which is nonsense, as i can see the beam logged in with a perfect signal, and my home network is working normally. Of course I can stream from the tv and it works, however the app refuses to see the system, and therefore no control over it, apart from the remote.  The app states I should update the network, clearly it's only the app that cannot see the speakers, so why would I need to update the network?Should I just delete and reinstall the app?  Any ideas please would be welcomed. Thanks. 

Bonsoir je n'arrive pas à paramétrer ma ville sur mon enceinte sonos era 300 pour les prévisions météo.Merci pour votre aide

Hi all, I have tried updating my Sonos app, but the apple App Store no longer lists it as an active download, and doesn’t even have any reference to it. Does anyone know why?

This was working fine up until a day or so ago. Now when I say Alexa play “radio X,y,z” it starts to seem as though it will play back, but then says “hmmmm, it is not currently available” If I go into the app, whatever I have requested shows in the playback section, but paused, and if you hit the play button, it simple goes back to pause/not playing again. I have reset the whole thing, removed it from my Amazon account etc, but nothing has worked so far. Thanks for any help. 

Hi All,I just got a Beam Gen 2 for my living room (I’m living in an apartment, so the area is not that big) and I’m loving it. I want to improve the experience, so I want to get the Mini Sub or a pair of the ERA 100.In your opinion what will make more sense to get first, unfortunately I can’t get both now.I’m only watching movies or playing music, nothing really pro or specific.Thanks for the help!

Hi everyone,I’m having an issue with my Sonos system after setting everything up.The speakers were successfully added and were working fine initially, but now they are no longer showing up in the Sonos app under “System” or “Devices”. I can still see some signs that they are connected to the network, but they don’t appear in the app anymore.I have already tried:Restarting the speakers Reinstalling the Sonos app Rebooting the router Checking the WiFi connectionBut nothing has worked so far.Has anyone experienced something similar where devices go “missing” from the app even though they are still connected? Any advice on how to restore them would be really appreciated.Thanks in advance!

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first:  1. Reboot your routerReboot your router by unplugging the p

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered.To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies. Need more information? Please have a look in our Info Hub section: How to use the Sonos Community