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  • 41 Topics
  • 110 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Moderator note: This article was updated in December 2024.  Running into challenges with your Sonos system?Here you'll find solutions to som...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

Moderator note: This article was updated in December 2024. If you have a question and are not sure where to start, ask it here. We'll keep a...
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41 Topics
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luismiguellsContributor I
asked in Ask a question
Unable to add content services

Hi all! I just recently bought a Sonos Ace, and I created my account to add them to the Sonos App. Researching a little bit about the functionalities I noticed I can add content services such as Apple Music (my case), Spotify, Amazon Music, etc. to the App; but my surprise it’s I can’t add those services in the App, literally the function is unable. Is this function only available in certain regions? I live in Mexico and all the services I listed before are available. I already uninstalled the App and reset it, but it looks this didn’t work at all. So, idk if this an issue with App, or if I need to do some trick. Thanks! 

00
L
48 minutes ago
R
RogerRijsContributor I
asked in Ask a question
inloggen als systeemeigenaar

Als ik probeer in te loggen in de app als systeemeigenaar, krijg ik steeds de melding dat er iets mis loopt. Ik kan niets toevoegen of aanpassen aan mijn systeem. Hoe komt dit?

31
106rallye
48 minutes ago
A
Andy CluneContributor I
asked in Ask a question
Sub-mini connectivity

I have a beam, two era 100’s and a sub mini in one physical room.I have a Sonos ‘room’ designated TV and another ‘room’ designated Music.The beam+sub are currently in the TV room (group) and currently the stereo pair are in the Music room.  I have to remove the sub from TV and add to Music when I want the stereo pair and sub playing together. The stereo pair is in front of me. And I do not use them as surrounds so they’re not located behind me.For music listening, I obviously want the stereo pair and sub, and for Tv I want the beam and sub.I currently have to move the sub when I swap between listening to music and watching TV. Ideally the sub could be in its own Sonos ‘room’ then be added in the app quickly to either TV or Music…but this isn’t possible as far as I know Any thoughts? Thank You 

6212
N
1 hour ago
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S.T.Contributor I
asked in Ask a question
Sonos app does not respond correctly

The Sonos app does not respond or only responds with a very long delay, e.g. adjusting the volume, switching off music

51
Pools-3015
1 hour ago
T
ToralfContributor I
asked in Ask a question
Fehler 1000 und 1001

Der Fehler 1000 verhindert der die Registrierung un d den Betrieb der Soundbar Sonos ARC.Neustart von allen Geräten ist mehrfach erfolgt..Ohne Erfolg  

51
Pools-3015
2 hours ago
clangerMN
clangerMNContributor I
asked in Ask a question
playlists across 2 homes

I have 2 homes, and want to be able see the custom playlists I use at my main residence. Is there a way to do this. When I get to my Cabin, it’s my account, but it’s like starting over. Any tricks appreciated as I have put lots of time into this! Thanks

5713
Ken_Griffiths
3 hours ago
N
NicksCB4Contributor I
asked in Ask a question
Changing sort order in Playlis

I have created a Sonos Play list from tracks in Deezer and other sources.  The Playlist is set to the order i enter the tracks.  How do I change the order in the play list.I have tried to do this whilst a track is playing.  Sonos accepts the change but will no make the change permanent.  I have gone through the /end save.Can anyone tell me how to make permanent change to the Sonos Play List. Please!  

20
N
3 hours ago
C
ChrisXContributor I
asked in Ask a question
Volume Control with Samsung TV remote goes up but not down

Hi I need some help. I have just set up my Sonos Ray sound bar with my Samsung QE65S95B (2022) Smart TV. I followed the instructions with the app and set up the TV remote as well.The problem I am having is that i can only increase the volume via TV remote but not reduce the volume. Has anyone got any suggestions?  At the moment I can only reduce the volume via the Sonos App or by tapping the bar. Please help

132
C
5 hours ago
I
IamkkContributor I
asked in Ask a question
No broadcast on Play:1

My Sonos Play:1 is connected to my system of Sonos speakers including Beam. While it’s able to control the music (pause, play, volume) but is not broadcasting any sound. Would appreciate some help.

283
N
5 hours ago
T
ThomasCSRContributor I
asked in Ask a question
Music Library showing wrong song title Sonos 1

Scanning my Music Library in some cases I get wromg song titles.I checked the mp3 tags (ID3v1.1  and ID3v2.x) and titles are shown correct.It’s possible that the tag titles at one time were wrong bur this should be corrected.How do I get Sonos to show the correct song titles?I tried to delete the troublesome files, uninstall Sonos app, remove the Music Library and rescan it.Nothing helps

10
T
5 hours ago
R
Rafa080402Contributor I
posted in Ask a question
Sub Mini Only connectivity issues

Does someone else sonos Sub Mini not connect properly to the internet wifi? And only works by ethernet??? Ive had the Sub for a week and i cannot connect it to the wifi. It inly works when connected physically… yes the wifi option is on, pls help. 

61
N
6 hours ago
S
SplinterContributor I
asked in Ask a question
Arc Dialogue Sync

Arc soundbar - dialogue sound does NOT match the mouths of the actors.  Dialogue Sync does not resolve the problem.  Seems to be ahead or behind on any of the available settings.  Anyone else experiencing this.  Tell me I’m not alone.   side note:  attempted the latest WiFi update to see if it would help, it found the first speaker and identified it as a Move 2.  I don’t have a Move 2.  Ones, Arc, Subwoofers, and an older soundbar (I can’t remember the name), but no Move 2.  Aborted.  Hahahaha sigh. 

223
P
7 hours ago
F
ForteaContributor I
asked in Ask a question
Arc Ultra plays surround sound despite connected externak Era 100s

So I’ve done alot of testing listening to 5.1 surround and Dolby Atmos videos and movies. I’ve found that the Arc Ultra plays surround sounds through the soundbar even though I have connected 2 Era 100s as surrounds. On top of this the volume in the Era 100s is extremely low. If I turn up the “Surround”-slider it increases both the Eras but also the sound coming from the Soundbar and the issue persists.It’s really distracting as it ruins the soundstage. Sounds that are supposed to come from behind now are audible from the front. Not only that but the Arc Ultra has a stronger treble than the Era 100 which makes it even more noticable. I tried EQing in hopes that maybe I could just “live with it” but honestly for the price I really shouldn’t have to compromise.I’ve researched online and found people with similar issues in posts that are over 45 days old and in them people claim “Sonos has acknowledges the issue and are working on a patch to fix it.”. Considering it’s over a month and a h

241
P
8 hours ago
M
MastContributor I
asked in Ask a question
Adding Bluesound Vault to Sonos System

I have repaired a broken Vault 2 (dead power unit). Now I am having trouble re-connecting it to Sonos. After much online searching, I have added the Vault to the network, and added a shared music library via the Sonos (new) App as a shared folder by adding //IP address of the Vault/shared. So I can see the music and play it. BUT it used to be pretty; I could see album artwork and select a specific album. Now all if see is a list of ~ 9000 tracks from the FLAC music subfolder or the same as MP3 in the MP3 folder. Is the Sonos integration stuffed or is there a way to fix it so it will work like it used to? Or should I just be asking Sonos to fix it?

262
M
12 hours ago
K
Kim SellContributor I
asked in Ask a question
Reliability of App

In ideal conditions (connection to internet) the app works ok at best.  The alarm function to play a radio station fails most days.  It will play from 2 minutes to 1 hour when set to play for 3 hours on alarm. Volume management works well about 50% of the time.  This week we had an internet outage for about 6 hours.  Sonos would do nothing.  I should be able to play local files, but I could not even log in.I know you are working on the issue, at the end of the day if all commands have to go through the cloud the system is only as good as the internet service of the customer. Much less the local network environment which is why you have your own back channel that makes the system more reliable.  Many customers have high latency service.  My Ubiquity system monitors my threshold, and it rarely goes over 32ms. I owned a fairly large healthcare company that connected to medical devices.  Even under contracted services we could not rely on quality to be high enough 7/24/365 and had to have

161
Ken_Griffiths
13 hours ago
L
lsudaddyAvid Contributor I
asked in Ask a question
Sonos Era 100 + Dual Subs

I have two Sonos era 100s in a stereo pair connected to one sonos sub. I have a second gen 3 sonos sub - can i add it to have dual subs?

344
AjTrek1
15 hours ago
J
JavadogContributor I
asked in Ask a question
Play 1

How do I connect my Play 1 to a new internet supplier 

262
AjTrek1
15 hours ago
M
Mojo48Contributor I
asked in Ask a question
Do I need to set up a new account?

Sonos can’t find (any) new products. Tried to set up ERA 100 speakers by signing in to my previous S1 account. Downloaded new app for S2, but it doesn’t find any products.

111
AjTrek1
15 hours ago
A
Andrew McCletchieContributor I
asked in Ask a question
Convert non bluetooth CD player to connect to ERA100 wirelessly

I have an ageing Maranttz CD player that is non Bluetooth.It has Analogue Output L and R at the rear.Can I buy a device that will plug into this output, convert the signal to Bluetooth and then play through the Era100 ? I can see all sorts of devices available but I am thoroughly confused.Two other questions please while I am here.What is the quality like ? Are there better converters to buy ?I understand a single Era100 has stereo capability. Does connecting like this maintain stereo sound ?Thanks everyone for any advice

457
AjTrek1
16 hours ago
J
Jdl06lgContributor I
posted in Ask a question
Era line in adapter

If I connect a source device, such as a CD player, to an Era speaker will the music play only through that particular Era speaker or can it be routed to also play through my other Eras and/or beam?

235
J
17 hours ago
M
Maz101255Contributor I
asked in Ask a question
Sub 4

When will we be able to connect a sub 4 to play five speakers. Please make this happen. Mod edit: Removed email address

729
Mr. T
19 hours ago
M
MirzelfContributor I
asked in Ask a question
no sound on hdmi arc while right connected

My sonos won't connect no more with myTv. All cables are right connected, i've restarted all systems, but no sound out the tv.Sonos Radio does work properly..What am I doing wrong? 

244
jgatie
21 hours ago
D
Dcgman#1Headliner I
asked in Ask a question
S2 App Sign In Sign Out

On my iPhone 15 Pro, in My System Settings I have no control of anything in there. It’s telling me to sign out and sign back in to have access to my system settings. It keeps repeating the same messages. Even when I go to Manage it won’t let me sign in. But on my iPad I can sign in and go into my settings. I made sure both my iPhone and S2 app were updated to the latest version. I deleted and reinstalled the Sonos app on the phone. The messages says… “Sonos” Wants to use “Sonos.com” to sign you in. This allows the app and website to share information about you. I hit continue and sign in…. Next message says Sign in as the System Owner, To manage these settings, sign out and sign back in as the owner of this system. It’s on repeat. It won’t let me sign in on my iPhone. Is this part of the update from many months ago. The crazy ass updates that messed everything up? Again, no issues with my iPad. I recently added the Arc to my TV Room and had no issues using my iPhone a week ago. I wante

80
D
21 hours ago
G
Geoff DContributor I
asked in Ask a question
Beam Gen 2 take minutes to work

I have a Beam Gen 2. When I turn on the TV, there is no sound for about 3 minutes, then it's fine. Is this normal?

325
jgatie
21 hours ago
C
CronchyContributor I
asked in Ask a question
Sonos Products and Wifi 7 routers (Asus BT10)

Just reporting a bug really and doing it here as support chat has been impossible to get hold of.Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gearArc, Sub3, symfonisks bookshelves - none of it would connect.Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up.  Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos,  they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enable

120
C
21 hours ago
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