Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 625 Topics
  • 3,970 Replies

625 Topics

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Brenda NicolaiContributor I
asked in Portable speakers

Trying to Connect Audio Technica Turntable to Sonos Move

Hi everyone - I just received an early Christmas gift of an Audio Technica bluetooth turntable AT-LP60XBT. There are many resources, including Audio Technica’s own website, which says that it can connect with the Sonos Move via Bluetooth (but no other Sonos device, wirelessly).You press a button on the turntable so that it enters pairing mode, and I’ve done enough reading to realize that I need to press the pairing button (the long thin button) on the back of the Move to get it ready to connect.However, when I put both devices in pairing mode - I press the button on top of the turntable, which continuously flashes blue & red (instead of blue, which is desired) - they never seem to pair. There is no completion; ultimately the light on the turntable just goes red, which means it is not paired.Has anyone dealt with this? Has anyone solved the problem? Many thanks in advance. Even if I get it to work, I’m pretty tech-savvy and it feels like… well, it shouldn’t be this difficult. 

30
106rallye
3 hours ago
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ChaltainContributor I
asked in Portable speakers

My Sonos Roam keeps loosing my Eero wi-fi network

I have a Sonos Roam and an Eero wi-fi network. My Roam keeps losing the network every three or four days. I’ve been reading and it sounds like Sonos and mesh networks don’t play togehter. I’m not sure what my options are. The Boost doesn’t work with portable devices, and setting my Eero into bridge mode also doesn’t seem like an option. I can no longer return my Sonos Roam. Do I have any other options?

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C
5 hours ago
2
22LContributor I
asked in Portable speakers

Can't find second Roam SL Speaker

Hi All, Hope someone can help.  I’ve been having major problems getting my Sonos speakers, 2 Roam SLs, to connect with my WiFi through my phone - Android with the S2 app.  I occasionally get one speaker (of 2) to connect (let’s call it L) and I think I may have solved this, but the system can’t see the other (R).  The system settings claim a speaker is “powered off,” though I’m standing next to it and the light (white) is on.  Naturally I’d like to resolve this and set up the stereo pair.  I’m not even entirely sure the one that’s connected will stay so, it’ll take a few days to work this out and it seems to connect at random, without changing WiFi settings. Here’s what I’ve tried so far and noticed, over the space of a couple of weeks:factory reset of both speakers.  This worked once and I got them set up as a stereo pair, but then the system couldn’t find them again. it found them twice by itself, but failed to about 10 times (I gave up and tried on 3 occasions and would estimate abo

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2
7 hours ago
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DaltonsContributor I
asked in Portable speakers

sonos roam configuration on hotel wifi

Bought a roam on holiday but can not configure on Hotel wifi so can not use it. Can i Get it to play on Bluetooth without configure to app ? Can it be configure over cellphone 4g ? Without wifi ? Im on holliday now and can not use The device 

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D
12 hours ago
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daziestContributor I
asked in Portable speakers

Sonos Roam not turning on with blinking white light while charging

Hey all,My Roam’s battery apparently ran out and I’ve been charging it with usb cable for the last 8 hours.At first the battery light was solid orange.Now the battery light has turned off and status light is blinking white but it’s not turning on.I haven’t changed my router nor changed the router’s name and password.I’ve tried all the steps to reset like: Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off. While holding the Play/Pause button, press and release the power button on the back of your Roam. Continue holding the Play/Pause button until the light on the front flashes orange and white. The light will flash green when the process is complete and your Sonos Roam is ready to be set up. This did not work.Anybody have any suggestions, I’m not sure what to do now this haven’t happened before.Thanks in advance!

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D
1 day ago
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KrummbumContributor I
asked in Portable speakers

Wired Network + Roam

So I set up my Sonos with a wired network, but am curious if the Roam, which is still listed as wireless as expected, is it wireless to the Sonos network or is it connected my general wi-fi network. Thanks!

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K
2 days ago
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Cooney01Contributor I
asked in Portable speakers

Sonos Roam Airplay Wont Resume After Pausing

After pausing the Sonos Roam while using Airplay, the speaker refuses to resume once play button is pressed yet still shows the speaker is connected over airplay/wifi. Have seen several community discussions about this yet no answer. Please help Sonos this is insanely frustrating. Having to disconnect and reconnect is not how the speaker should work. 

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Ken_Griffiths
3 days ago
pac
pacContributor II
asked in Portable speakers

Roam won;t power on

Sonos Roam is normally charged using its dedicated Sonos Qi base.It currently won’t power on.  It shows in the app as being “powered off”.  No lights are on.If I put it onto a hard wire charger it shows a solid orange charging light.  That light does not go off as long as the charging cable is connected.  Once I take it off the cable and back onto its charging base, all lights go out.I’ve looked at other posts on this site, and have done all the “reboot” activities (i.e. hold power button for 20+ seconds, etc).  Nothing happens.So no matter what I attempt it looks dead.  Unit is under 2 years old.  Any ideas on how to re-power it anyone??

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Ken_Griffiths
3 days ago
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Martinpn81Contributor I
asked in Portable speakers

Spotify Connect and Sonos Roam issue

Hi I have trouble using my Spotify account with 1 specific Sonos speaker.I have several Sonos products (2 Play5’s, 4 Play 1’s, Playbar and Sonos Roam). From my Spotify app or Sonos app I can start music from Spotify on all Speaker, but the Sonos Roam. This issue just started recently. If I try to start a Spotify playlist through the Sonos app on Sonos Roam it returns message “Spotify lost connection” (loosely translated from Danish). It works if I start on all other speakers.If I use the Spotify I app – I can see all my speakers, the Sonos Roam included, as Spotify connect. Again I can start music on all speakers, but the Sonos Roam. If I choose that, it just try to start the music, but silently loose the connection/give up.This happens regardless if I just my Samsung Android Phone, Apple iPad or Macbooc. Each with both the Sonos App and Spotify app.But here’s the kicker: If I use e.g. my wifes Spotify account, it work flawless in both the Sonos app and Spotify app. The issue only pers

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Ken_Griffiths
3 days ago
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ti33erTrending Lyricist I
asked in Portable speakers

Feature Request SONOS MOVE Stereo - disbanding Stereo after Bluetooth problem

Hi SONOS Support We’ve got two MOVE Speakers set up in Stereo in our bedroom.  We sporadically put one of these MOVE Speakers into Bluetooth mode so it can pair with the FireTV Stick, which works great - the problem, which is repeatable, when you put it back to WiFi mode it drops the Stereo pairing (name and everything related to the pair) it had with the other MOVE and needs to be set up all over again; which is very frustrating. Please can this be addressed, it doesn’t make sense that it should do this once back on the same WiFi it came from…few people are going to be moving the charger all over the place… Thank you

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T
3 days ago
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EmzanoodleContributor I
asked in Portable speakers

Turning off Mic light on Roam

Hi alli was wondering if it is possible to have the mic activated on Roam without having the light on? I purchased it as a replacement for an Amazon Echo Dot in my bedroom, which controls lighting etc.  But even though the light is small, I find it irritating at night. Thanks! 

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Mr. T
4 days ago
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TipsEZContributor I
asked in Portable speakers

No Ok handshake during bluetooth pairing

Trying to pair my Move to a Bluetooth transmitter I grabbed off Amazon. The transmitter doesn't have a screen or OK button. Is there anyway to get the Move to pair without the confirmation handshake that the other device sees it? 

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Ken_Griffiths
4 days ago
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AdonisSJContributor I
asked in Portable speakers

Why does my Roam keep switching back to its old room after I moved it to a new room in the app?

Hello Brain Trust,I physically replaced the Roam I had in my kitchen with a One and in the app I switched the room for the Roam from “Kitchen” to “Sonos Roam”.My issue is every day or two my Roam reverts back to the old room “Kitchen”.I tried removing the device, re-adding it to my system, and I even factory reset the device with no luck.Has anyone else had this issue or can someone provide guidance on how I can prevent my Roam from reverting back to it’s old room name?Thanks,AJ

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Airgetlam
5 days ago
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Dany1974Contributor I
asked in Portable speakers

Move

Bonjour, j’ai deux one et un Sub que je peux faire jouer en même temps. Est-il possible d’ajouter un Move en plus et qu’il puisse jouer aussi en même temps que ce que j’ai déjà ? Merci

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G
7 days ago
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Heinz-BastianContributor I
asked in Portable speakers

Sonos Roam seems completely dead - no LEDs at all

Hi,So i had bought two Sonos Roams about one and a half year ago. One I use daily myself, the other one was for my wife and she basically never used it. I bought a portable projector last week and was going to hook up the unused Roam to it. What I thought would be easy turned out be not working at all as the Roam seems to be completely dead. If course it was empty when I got it out of the closet so I charged it a bit, removed the charger and tried to turn it on. Didn’t work and when I plugged the charger back in I noticed the static orange light wouldn’t come on at all anymore. I tried the factory/hard reset but nothing.What else can I try or do I have to write it off? Does the Sonos support do exchanges for these kind of cases after warranty ends? Thanks forum.

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H
7 days ago
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Jeff.W.Contributor I
posted in Portable speakers

Sonos Roam bluetooth always Drops!

See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background.  Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .

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T
10 days ago
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SjluluContributor I
asked in Portable speakers

sonos roam not working or charging

My sonos roam is a year or so old, I used it last summer on my deck. I had some initial difficulties keeping it linked to my system, it would often go offline and I would need to restart it.  But earlier this week I went to use it and it was dead. It was on its original charger, but not charged. I plugged it into a different outlet changed the cords and usb, still wont charge. I am not sure what to do next. I’m bummed as it doesn’t look like customer service is that great.  I was hoping to just get a replacement, as its not that old. Thanks for any info/insight you can share.SjLulu 

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Airgetlam
10 days ago
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nick_j007Contributor I
asked in Portable speakers

Move Auto Trueplay light not working.

Despite my best efforts of scanning the forums here for an answer here’s the issues I’m left with…The microphone icon on the top of the unit does make its normal beep when I press it, but it will not illuminate. I see others have been advised to remove the voice assistant and add it again, but this makes no difference and to be honest I don’t use any of the voice assistants anyway.It’s the Auto Trueplay function that I can’t get to work. I partly wonder if the LED on the top of the unit isn’t working?Hopefully it’s something simple I’m missing?Thank you. 

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buzz
10 days ago
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Rha1982Contributor I
asked in Portable speakers

Sonos Roam wont do anything

We have a Roam that’s about a year old. It’s been working fine since we got it, but it’s been a few months since we’ve used it. We went to use it today (it’s been sitting on its charge pad) and it was warm and wouldn’t connect or do anything - no lights, no noises…even a factory reset wouldn’t do anything. We’ve taken it off charge for now, but does anyone have any ideas on what we could do?

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User765078
11 days ago
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WunterslausContributor I
asked in Portable speakers

Sonos Move not connection to Project VTE BT

Hello all!So my girlfriend tried for a long time to convince me to go full Sonos and recently i caved. We had a beam but we have bought a Move and are planning to buy a couple of One's aswell. To go full Sonos i got rid of my old BT Marley speaker. I used that speaker with the Project VTE BT record player and it worked like a charm. No we have bought the Move solely for that purpose and it won't connect. No matter what we try…Steps we have done:Fully disconnect the Project from power Reset the switch behind the VTE BT a couple of times Put Move in pairing mode first Wait endlessley till it connectsI am a bit in a pickle, we bought the Move specificly for this purpose (no wires, yeah!). If it doesn't work i will feel really bummed..Anyone has an idea? Other posts don't help sadly Thanks in advance!

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W
11 days ago
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ElitaContributor I
asked in Portable speakers

Sonos Roam connected to the MacBook Pro but it doesn't play.

With the new IOS upgrade to Ventura I have had several synchronization problems. One of these is the SONOS ROAM I already forgot the SONOS ROAM on the MacBook, I turned the bluetooth off and on, I did a restart of the MacBook Pro and the SONOS ROAM, I do the new pairing and apparently they are connected but the SONOS ROAM does not play. 

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T
12 days ago
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acmoveContributor I
posted in Portable speakers

Sonos Move starts Spotify in the middle of the song

I’m using a Sonos Move. When I play a song from Spotify through an iPhone X, Sonos starts playing in the middle of the song.  Does anyone know how to resolve this issue?

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Corry P
13 days ago
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LOUP BLANCContributor I
asked in Portable speakers

ROAM SL impossible to connect to wifi

Merry Christmas everybody :)I just bought a roam SL to my father for christmas and i have been trying on several devices (3 different iphones, and 2 ipads) to connect the product with wifi and sonos app. But it refuses to do so.I have switched off the “private connection” for wifi network on each device. i have rebooted my router i have reinitialized the roam sl between each try i have logged out; deleted and reinstalled sonos appNothing works. I hope someone here can help us.Thank you 

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G
13 days ago
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Jayman73Contributor I
asked in Portable speakers

Cannot connect Roam to wifi

Just got a Roam yesterday and can’t connect to my wifi to set it up. On the S2 app. All other speakers work on the app. Modem is a hitron CGNVM-3582, pass phrase uses all numerals. Any advise out there. Have tried the factory reset but that didn’t help. Would prefer not to cycle modem and don’t see why that would be the problem.

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Corry P
14 days ago
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the other scottContributor II
asked in Portable speakers

Roam will not play music when grouped with other Sonos speakers

Recently, one of my Roams has stopped playing music when grouped with a Play 1 or Sonos Five. Up until now, it has worked pretty much flawlessly. The Sonos app will show the Roam is in the same group as the other speaker, but no sound is coming out.  I have tried grouping and un-grouping speakers in different order, starting with the Roam and then adding Play 1 or starting with Play 1 and then adding Roam.  The app will show the group, but no sound out of the Roam. Interestingly enough, I can use the Sonos Voice Control to start and stop music on the Play 1 or Five.I use an Orbi RBR 750 and have the 2.4 GHz channel set to 6.  I also have a Sonos Boost and my Orbi app shows that my speakers, except the portable ones, are on SonosNet.  The Roamand Move are on the Orbi WiFi.  I have done a factory reset the Roam and still have the same problem when I try and group the speakers.This has been very frustrating. I have a second, newer Roam that does not stay connected to my network at all.  I

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Ken_Griffiths
15 days ago

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