Get help with your Sonos Roam, and Sonos Move
- 941 Topics
- 5,501 Replies
Hello,I’ve had a Sonos Roam since 2021 but today for no apparent reason the USB charging port started to burn. We first noticed the room smelled increasingly of smoke, and when I checked the Roam the cable was hot and burned. The cable was hot at the wall side, too. I’m pretty sure it’s the original cable that came with the Roam.Has anyone else had this problem? It’s a bit concerning, out of the blue. Luckily we were home as I don’t know if it would eventually have caught fire. Paul.
Hello, I’ve recently bought a SONOS 100. Done the setup via Wifi and worked on wifi with my iPhone & my Mac. But when I pair it using Bluetooth, it pairs but there’s no sound at all (either device). I’m often on 5G on my phone at home and want to use this speaker by connecting it on my phone on Bluetooth when getting home. Did I buy the wrong speaker and I can’t use it on Bluetooth ? Thanks, Nicolas
My Roam battery - According to the diagnostic I sent in to Sonos help - is overheating and shutting down the unit. When it is off the wireless charge for 10 minutes everything starts working normally. But this is totally frustrating for a $180 speaker. This keeps happening over and over. I’d like Sonos to replace the defective unit.
Just upgraded to a Panasonic tx-55mz800b tv to match with my Sonos beam gen 2 and sky q. My previous Panasonic did not have e arc so I had issues with Dolby and stereo sound and lip sync. The new sep up seemed to solve this but now the same problem has come back. I have turned on the bypass option in the TV’s sound settings but the problem persists. Can anyone assist, please?
I have two ROAM units that are both stereo paired as bluetooth and as SONO stereo pair when connected to my home WIFI.What I want to be able to do is to have the units remain paired when I leave my home WIFI network and take the speakers to the beach or other outing.What is happening is that the moment the speakers are disconnected or turned off or go to sleep and I have to reconnect them to bluetooth, they will NOT pair to each other so only one will play. I have tried repeatedly turning just one or the other on, but it won’t work. Clearly BOTH are connected to my iPhone 7 plus at the same time, but WILL NOT play at the same time.The only thing that works is to literally keep the phone connected to the bluetooth pair while I’m traveling to my event and HOPE they don’t run out of power or get disconnected.Anyone have any ideas?I have spoken to tech support repeatedly and they have said it should work, but it doesn’t.
I am not sure if anyone has the same problem. I purchased my Move in the UK while i was living there and recently moved to New York. I am reading lots of post of the Move being incompatible with 5gHz routers from verizon. Interestingly though, I was able to set it up. Worked just fine, playing music and everything. My issue is with the google assistant. I’ve tried resetting the Move and adding the google assistant again, however, when I give commands, it’s saying that the speaker is not available. I can control the Move just fine with the app either from my ipad or my phone but would love to have that flexibility again of having to speak to it via google assistant. Any thoughts? Thanks!
I have a Sonos Roam and I am able to connect it to my Windows 11 PC and see that audio is being transmitted to it, however no audio comes out of the speaker. I have tried unpairing and re-pairing, a factory reset, etc… I confirmed that the issue is not the speaker itself, it connects to my Win10 laptop and my Pixel 7 (Android) via bluetooth with no issue. I’m also able to connect my Sony XM5 headphones via bluetooth and a cheap bluetooth speaker to my Win11 PC. I am able to stream audio to the Sonos speaker via the Sonos App but this is clunky and I just want to connect it via BT directly to my computer. I ended up contacting Sonos support who told me it must be a Windows issue so I reached out to Microsoft support and we confirmed the device is detected and the drivers are all setup correctly. Next I tried reaching out to ASUS to check and see if there was a driver update and they pointed me back to Sonos. I got into a remote session with Sonos support and they were unable to figure o
I just purchased a refurbished Sonos Move from the Sonos online shop. the product doesn't work: I followed the instructions, placed Move on the charging base but nothing happens, no light, it doesn't turn on, nothing works. I tried several times to press the power button long and briefly but nothing happens. any idea what it could be?
Hey all,My Roam’s battery apparently ran out and I’ve been charging it with usb cable for the last 8 hours.At first the battery light was solid orange.Now the battery light has turned off and status light is blinking white but it’s not turning on.I haven’t changed my router nor changed the router’s name and password.I’ve tried all the steps to reset like: Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off. While holding the Play/Pause button, press and release the power button on the back of your Roam. Continue holding the Play/Pause button until the light on the front flashes orange and white. The light will flash green when the process is complete and your Sonos Roam is ready to be set up. This did not work.Anybody have any suggestions, I’m not sure what to do now this haven’t happened before.Thanks in advance!
HelloI was tempted to add this review/information/update to one of my previous topics on the Move 2. However, I feel that a report on battery life deserves its own piece for several reasons.The given or easily verified factors of the Move 2:Better sound with dual tweeters_No argument here Pass-through charging (tested and proven) Stereo Pairing in Bluetooth mode_Must be on home Wifi (tested and proven) Bluetooth gateway to other Sonos speakers (tested and proven) New optional color_Olive (my choice 😊)Battery life on the other hand is not so easily verified unless one is willing to test it. Sonos boosts a 24 hour battery use between charges starting at 100% for the Move 2 versus 11 hours for the original Move. Companies are notorious for exaggerating battery use between charges. Most often (or should I say always) they never divulge their testing parameters. Therefore, I decided to run my own controlled battery duration test.I’ll give you the test results up-front (borrowing a page fro
Hello,My Sonos Roam (owned for almost 2 years) suddenly won’t power on even after staying on a charger (both wireless charging and with cord). I’ve tried doing the 12 second power button hold for a factory reset but it doesn’t do anything. Please help!
HelloReceived my two Move 2’s today...really excited to finally have them. I sold my two previous Moves but didn’t realize how much I’d miss them until they were gone. I used the Moves in my office to listen to music or when I wanted to listen without disturbing the wife. Here are my impressions thus far…UnboxingThe experience was on par with unboxing an Apple product. Clean and Simple. One pull tab and you’re in. Very eco-friendly. I’m really digging the Olive color as it really looks cool. A nice change from my original black Moves (and/or the white). Both Move 2’s arrived with 31% battery charge.SetupPlug in the Charging Ring Set the Move 2 on the charging ring Open the Sonos app Follow the animations The entire process took approximately 7-10 minutes from start to finish including acquiring my network, update and enabling Alexa.SoundOne Move 2 is definitely an improved sound over the original Move. The two outward angled tweeters present a much wider sound stage vs the downward fac
I've owned this unit roughly 18 - 24 months (one of a pair). I turned it on today after sitting unused for 2-3 weeks.When I first plug the charging cable in I get a rapid blinking red light followed by solid orange light that remains lit. Sonos S2 said the 'battery was depleted'. Is this a battery issue?Should I get the replacement kit or is it now just a $400 hunk of junk?Thanks for any advice.
I changed my wifi password this morning, and went through each of my devices to ensure they were updated with the new password. My Sonos Move is proving to be the only device giving me any sort of headache.I went through the process of changing the network password on the Sonos app. My speaker made the chiming noise, my app prompted me to enter the new password, I ensured the password was correct, but every time I get to the last step, I get an error saying “There was a problem connecting your Sonos Move to [insert wifi name]”. When I click on ‘More Information’, I am being instructed to change my router settings. This is the same router my speaker has been on for a year, and I haven’t changed any settings. The only thing that has changed is my wifi password.What am I doing wrong?
It’s funny how coincidences occur….In a recent thread regarding the Sonos Move 2 one participant indicated that they were disappointed in the fact that the cloth bag included with the original Move is no longer part of the packaging with the Move 2. I commented that Sonos like many companies are moving toward a more environmental friendly packaging concept with the use of recycleded materials and eliminating packing contents deemed unnecessary (i.e the cloth bag for the Move). Another member commented how they had made use of the cloth bag with the original Move and felt it was a “climate friendly part of the boxing since it’s the only thing that could really be reused”.Well, the question(s) of the cloth bag being useful for packaging, other uses or not; may soon be answered in the Sonos Live Q&A on September 28, 2023_11am PDT (10am MDT / 9am CDT / 8am EDT) regarding Sonos’ packaging unboxing experience and sustainable approach to design. If you opted to receive email communicati
It’s 11:01PM CST, September 18, 2023I pre-ordered my Sonos Move 2’s on September 7th. My order status shows as “Allocated”. Just curious if anyone who pre-ordered the Move 2 has seen their order status change to “Shipped” or are you one of the lucky one’s who may have received theirs 😊. Currently the Sonos website shows no restriction on shipping for any color of the Move 2 and placing an order shows each product (color) as “in stock”Please indicate the date of your pre-order and current order status; if you choose to reply. As a side note I did receive two of my Era 300’s on the day the pre-order shipping was to start which meant Sonos started shipping prior to the published pre-order ship date. I’ll update this post when I receive mine.
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