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Get help with your Sonos Roam, and Sonos Move

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melvimbe
melvimbe
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hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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  • Sonos Move 2 compatibility with video projector

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1806 Topics
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PeapodContributor I
posted in Portable speakers
Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing.

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ChrissaysHiContributor I
asked in Portable speakers
airfoil/move 2

Airfoil on my Mac still connects to my Move 2, but the latter does not play any sound. Is this a known issue? (Firmware?) Can I do anything about it? Other sources get played normally.

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Best garnoContributor I
asked in Portable speakers
what is the difference between a sonos roam sonos roam sl and a sonos 2?

Hi all I want to buy two Sonos Roams to set up as a stereo pair using alexa voice command in white. what the best option being compatible and without doubling up on features unnecessarily please?

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Wayneo49Contributor I
asked in Portable speakers
Roam SL new out of the box issues

Hello all, I recently received a new in boxes Roam SL that I've struggled to get it working. I'm not sure which is the most critical issue that is contributing to being unusable. Here goes: First step plugged it in and starts to come to life with first seeing the batter light flashing then after about 15 seconds it goes out and the above the Sonos logo begins to flash. Was able to get it added to my network and system but then needs an update which fails and produces error 1002. Btw to get it added I had to manually enter the code on the bottom of the unit since it never made a sound. I tried multiple things like hot-spotting from a phone to a tablet with no luck. I tried plugging it into my PC via USB and got all the way to needing an update, which also failed but different error code 888 which is low battery. I can see all of the info for the unit on my PC such as serial number firmware number and all related info aswell as being able to see it through file explorer. I believe the ba

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lucky2Contributor I
asked in Portable speakers
Move 2 sound randomly not working

I have two Move 2 speakers and the sound connection has been an issue from day one. When playing music from my phone via Bluetooth, the sound randomly cuts in and out for either or both speakers, sometimes there's no sound at all. For my projector, it got so bad with the sound not working at all most of the time, that I got a cable to connect to one of the speakers. This worked the first time, now not anymore. I have tried unpairing and re-pairing, made sure they are connected via 5Ghz WiFi, even reset the speakers multiple times. This is extremely frustrating, especially given the price of these speakers.

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Airgetlam
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Dumont AnneContributor I
asked in Portable speakers
problem with my Sonos Move who doesn’t charge anymore

My Sonos Move One doesn’t want to charge anymore. I called the assistant centre, they will change the charge base. But today the sonos move tower shown only the micro white light. When I press the On button nothing happens. I don’t know what to do . Is someone had this kind of problem ? What can I do to make my Sonos work ? Thanks very much for your help.

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Chill Panda
Chill PandaContributor I
asked in Portable speakers
Sonos Move 2 says “not registered” in app

It has taken a while for me to start using my Move 2. First it would not update (before first use). It kept saying there was a problem connecting to my Wifi. Even though the other 50 products in the house work properly. I had to go to someone else his house to use their Wifi which worked immediately. When I got back home the Move 2 needed to be added to my account. Which then also failed at my home. After creating a new account (and multiple tries) it finally added the Move 2 to my second account. Now the Move 2 is visible in the app and can be used, BUT it keeps saying “Not registered”. This way I can’t see the battery level or access the settings. It did work for a brief moment (after using a method from another user = logging out in the app, resetting the app and logging in again). But after a few minutes it said “Not registered” again and the previous method does not help anymore. I’m out of ideas because I have tried literally everything (reboots, resets, factory resets, app reset

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Airgetlam
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AllyballyContributor I
asked in Portable speakers
Bluetooth on Roam

Roam needs wifi connection before switching to bluetooth ? Why does it not connect by using mobile internet. Confused. I want to use in caravan but wifi not always available. Any assistance woll be appreciated. Thanks .

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spinbackwardsContributor I
asked in Portable speakers
Move1 disconnects when pausing. Have to power off/on to reconnect

Howdy, I’m streaming audio from my iMac and Tidal to Move. Each time I pause the audio then click play, there’s no audio. If I wait for a few minutes sometimes the audio is reconnected. The only fix is to power off/on Move (the button on the back of the speaker) then the audio reconnects. I just checked, I have the Move has the latest updates. Is there a fix for this? Thanks,

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Corry P
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alphonse55Contributor I
asked in Portable speakers
Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

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GTMahonContributor I
asked in Portable speakers
no Stereo with pair of Move 2s

Hi. Just set up two brand new Move 2s. Both work fine on their own and as a group. But when I try to pair them in Stereo mode, only the primary one plays music. This happens no matter which one I start with. Any ideas would be greatly appreciated. Thanks G

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Mario74Contributor I
posted in Portable speakers
Sonos Move does not work

I've a Sonos Move and from yesterday evening the MIC light it's turned on and I cannot do anything. I try to reset but nothing is working. Any solutions?

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smargiContributor I
asked in Portable speakers
Controling Roam 2 outside from home

Hi. Is there a way to control the roam 2 bass and treble when I’m outside my home Wi-Fi, using Bluetooth or another method? can I use Airplay 2 outside my home with no wifi…? thanks’

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106rallye
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Sburns1992Contributor I
asked in Portable speakers
Sonos ROAM & WiFi

How is it 2025 and the Sonos Roam doesn’t have the ability to ROAM between multiple WiFi networks? I like to take my Roam between my house and my partners house without the need to manually reset/change the wireless connection. Surely this should’ve been implemented by now, judging by feature request threads from 2023 :(

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LadysuiseiContributor I
asked in Portable speakers
Sonos Move randomly becomes disconnected

My Sonos move has become disconnected from my Wi-Fi. As a result, it’s no longer showing in the App either . I’m having issues getting it reconnected. Please does anyone have any ideas ? I’ve not been able to perform a factory reset. As yet I’m at a loss and beginning to wonder if it will ever work again 😭

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Baltasar7solesContributor I
asked in Portable speakers
Big problem with sound lag/delay with bluetooth from my PC to the Sonos Move 1 since the latest updates.

Bonjour,Depuis les dernières mises à jour des contrôleurs pour mon Sonos Move 1 j'ai des gros souci de décalage entre mon PC (streaming avec Qobuz) et mon enceinte.Cela n'était pas le cas auparavant, ni avec mon iMac ni avec mon PC. Le son sur le Sonos démarre parfois plusieurs secondes après avoir lancé une piste musicale, c’est vraiment pénible.Et ce problème ne concerne que mon Sonos Move 1 car j'ai essayé le streaming bluetooth depuis mon PC avec d'autres enceintes (Philips BT-100 ou JBL Boombox) et il n'y a absolument aucun problème.Donc, ce n'est pas un problème avec le bluetooth de mon ordinateur.Pourriez-vous m'apporter une solution? Car c'est vraiment frustrant qu’une enceinte aussi chère que le Sonos Move 1 ne puisse pas répondre avec un minimum de réactivité maintenant. Merci d’avance. Moderator Edit - Translation by Google: Hello,Since the latest controller updates for my Sonos Move 1, I've been having major issues with lag between my PC (streaming with Qobuz) and my speake

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Sotiris C.
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robinfgreggAvid Contributor I
posted in Portable speakers
Roam doesn't charge or turn on

Roam won’t respond to power button, nor does it show the red light at the base when plugged in. Any ideas?

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hammers65Contributor I
asked in Portable speakers
Sonos Roam parts

I have bought a faulty sonos roam in the hope of fixing it. It seems the nand chip has got a small burn mark on it. Not sure it could be replaced as I'm sure it would need to be programmed. What are the hope of me getting a replacement main board from anyone. TIA Paul

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helpmeoutContributor I
asked in Portable speakers
Use Roam2 as external speaker to my PC

Hi, I am trying to use my roam 2 Sonos as external speaker to my Windows PC, however, I cannot connect to my sonos device as it is not showing up on my bluetooth. I am able to connect my roam 2 to my Macbook AIR and use it as external speaker and it works to my Iphone as well. How can I fix this issue to my Windows PC?

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Ken_Griffiths
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lucky2Contributor I
asked in Portable speakers
multiple groups for move 2 duo

Hi, I bought two move 2s with the idea to have them as a stereo pair when watching movies, and two individual speakers that can be moved around the house when listening to music. Never having owned Sonos speakers before, I had read about the groups in the app and assumed that I could just assign them to two different groups, one as stereo pair and one as individual speakers (e.g. room 1: “stereo”, room 2: “mobile”). But now that they're stereo paired, I can't see them individually anymore in the groups section. Is this type of use not possible, or am I missing a step? And if it's not possible yet, can we please make it so? I think it would be a very useful feature. Thanks in advance for helping :)

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User2847Contributor I
posted in Portable speakers
Roam 2 Voice Control Refuses to Perform Basic Operations

Back again with yet another Sonos issue that frankly shouldn’t be an issue I have three Sonos products: Era 100, Beam and recently, (which frankly was a mistake investing more money in this product), Roam 2. Someone please enlighten me why I’m able to use voice command on any speaker to set the volume of individual speakers but I cannot set my volume for my Roam 2 with voice command whatsoever. For example, I can tell my Era 100 to set the Beam volume to 5, I can tell my Beam to set the volume to 10, but I cannot tell my Roam 2 to change the volume of my Beam OR Era 100 OR even Roam 2, nor can I tell my Beam OR Era 100 to set the volume of my Roam 2. Any time I try to change the volume of my Roam 2, it changes the volume in ALL my speakers. Like this is honestly ridiculous. It’s the same software. How hard can it truly be to have it consistent across all the speakers? Sonos’ whole shtick is “grouping speakers” but they literally took this to a fault. I should be able to control individ

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Sotiris C.
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Zakky72Contributor I
posted in Portable speakers
FIX - streaming bluetooth music to Move 2 keeps dropping out for split second

I've read plenty of posts experiencing the same as me. Dropouts for a split second streaming music to Move 2. The solution for me on Samsung Android is to go into developer settings and change to SBC from AAC. I usually get at least one dropout every 5 mins. Now I've not had any in 20 hours. I was on the brink of returning the unit but now I'll keep it. Hopefully this will help some in the community

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Sotiris C.
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bonsaiContributor I
asked in Portable speakers
Adding a Move 2 to my existing (tv) setup of beam gen2, one gen2, sub mini

Hi Sonos Community, I currently have a TV setup in my living room consisting of a Beam Gen 2, a One Gen 2, and a Sub Mini. I'm considering adding another speaker to enhance the room’s sound while also having the flexibility to take it outside into the garden or another area beyond my living room. That’s why I’m looking at the Move 2, as it offers Bluetooth connectivity and portability. However, I’ve come across some posts suggesting that the Move 2 might not pair with a Sub Mini. I’d love to know if this setup will work seamlessly when watching TV or listening to music, or if I might run into compatibility issues when integrating the Move 2 to my setup. Any insights would be greatly appreciated. Thanks!

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Airgetlam
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DS3200Contributor I
asked in Portable speakers
connectivity

System consists of 5 x Play 1 speakers all updated . Works fine , purchased 2 x Roam speakers, system sees them but will not update. Tried all solutions recommended. Purchased Era100 speaker and likewise system sees speaker but will not update. I am thinking of closing down all speakers and changing the speaker plugged into router from a Play 1 to the new Era 100 to see if it is a compatibility issue anyone had experience if this please?

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Airgetlam
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Roger RogerContributor I
asked in Portable speakers
sonos roam 2

Connecting is a damn nuisance. Often turn the speaker on and struggle to get a connection. No other Bluetooth product has ever given me a problem, but Sonos does.

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Schlumpf

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