Get help with your Sonos Roam, and Sonos Move
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I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing.
I have 3 Sonos devices: Move, One, and Roam. I previously used a tp-link router, no major issues. But this weekend I upgraded to asus rt-be86u (which is wifi7 but only has 2.4ghz and 5ghz bands). i have 35+ devices that connected seamlessly to the new router, including the Sonos One and the Roam. However, the Move did not connect. Factory reset Move and attempted to re-add to my existing system. Sonos app (new one) discovers the Move, goes through process of adding it, but gets hung up where it is connecting to the router’s WiFi network. reset modem as well. No luck. searched online this forum for help/ideas, tried several, including ensuring airtime fairness was disabled on both 2.4 and 5ghz band, turning off internet access for all devices through parental controls, etc. updated app, iOS, etc. tried using a different device to set up (iPad instead of iPhone 16). Tried connecting to a legacy IoT network that I set up on the router for older devices. Tried changing channels of existin
I’ve tried to add my support to all the other threads on this issue, but they’re all closed. Figured I might as well start another one!I have a Roam 2 which does the stuttering every time it connects after sleep. I can eventually get it to work without the stutter by trying various things - full power off, close app, attach to bluetooth then back to wifi, but this takes between 2 and 5 minutes, making the speaker pretty much unusable. The issue DOES happen on any wifi networks (i.e. other houses), and it DOES NOT happen with my Move or Arc on my home network. So I can only assume it’s an issue with the Roam. After reading all the forum comments I have no faith that a new one will fix the issue.
hi my name is Adam. I recently got a new speaker. The Sonos Roam SL and I know it has warranty, but I think I accidentally purchased the warranty the extended warranty early. Can I cancel it and re-purchase it again or do I have to be buying a new device and then pay for the new one
Has any one seen a rapid loss of charge while the speaker is left on the wireless charger but not turned off. My experience is that the speaker battery will go to zero in under 3 hours is the wireless charger essentially drawing power?
In late 2023 both of my Roam speakers died and would not charge whether through wired or wireless Sonos chargers. When I contacted Sonos, one of the speakers was eligible for full replacement as it was still in warranty and the other was eligible for a discount to purchase a new Roam. According to the instructions from Sonos, I was given a UPS return label and packaged them up. I was told I would receive a new speaker in the mail for the fully warrantied one, and a code via email to purchase the other (since it was only partially covered.I received no responses of any kind and attempts to contact Sonos have resulted in being passed between “the warranty department” and “the marketing department” for unknown reasons. If Sonos reads this can you help please???
I dont know how to connect/use my Sonos Roam 2 without the Roam 2 not using wifi
“There was a problem adding Sonos Voice Control. Make sure product is connected to Wi-Fi.”This is the error I have been getting every time I try adding SVC. Was able to add Alexa and it works. My phone with the Sonos App is on the same Wi-Fi network as the Roam 2 , same channel. T When I try to add SVC, it takes several minutes until that error message above is displayed.Tried using a different WiFi router, logging off/on from the Sonos App, re-installing the app. But for some reason, I cannot get SVC added. Would really like to do away with Alexa, if I can only add SVC. Any ideas? Why I cant add SVC to Roam 2? What is causing this?
My sonos move 2 will not connect to my apartment building wifi, and when i try to connect it via bluetooth by pressing the bluetooth button on the back it wont go into pairing mode, i made sure everything was up to date and charged, i just purchased the speaker a few days ago and still havent been able to enjoy it, is there any fixes?
My Sonos Move is grouped but not playing music, although the app says it is playing, showing its volume control and all. It responds to voice commands, like “hey Sonos, play music”, and responds back like “awesome” or “good choice” and all grouped speakers starte playing except the Move. Again, the App shows it is playing with song name and everything. See below. This is extremely frustrating. Please help!
I have a house full of Sonos speakers and love them !!I first set up my new move2 yesterday. Got latest update and set up on wifi.it played music via Bluetooth straight away but next day - connected but no sound. other tech savvy family members couldn’t get their music playing either. if this is the pattern then it’s going back !!!
- Scenario: I have my phone, I’m at the beach (no wifi), I have 2 speakers (maybe two Roams or two Moves or whatever portable combination)- Question: Why am I not able to play the music on both speakers? I have the Roam 2, the Move 2, I think they have Bluetooth 5.0, is it a limitation of the Bluetooth?I remember my years-old JBL speakers playing all together with Bluetooth… so what am I missing here? Is Sonos not focusing on portable speakers at all? I need speakers that work together at home and I also can use them outside. I would love to hear a technical reason for the lack of this capability And no, I’m not looking for workarounds, like bringing two phones, changing the SSID of the hotspot and all that jazz
Hello. I currently have full Sonos surround for my tv setup. It have the arc, two era 100’s as the paired surround speaker, and a bass. My main goal is trying to connect my audio-technica Bluetooth record player to my system. I just bought a roam 2, which is able to connect to my record player. Thinking that I could then connect the whole system once I did that. The issue now is when I select to connect ‘everywhere’ an error pops up every time saying ‘unable to connect, try again later’ Any suggestions to fix this problem? Or another to connect my Bluetooth record player?
The Equalizer Sonos Move 2 ist without Funktion, no change with Bass and treble.
My Sonos Move has stopped playing music. It is a stereo pair.I can control the volume and play/pause the music of the system on either of the units.Sometimes one of the units will suddenly work for a while.I have submitted diagnostics #***********Moderator edit: diagnostics number recorded and removed
