Hi all. I hope you can help.
I have had a Sonos system successfully for ages, and recently added a Roam SL.
on set up all goes ok, and works for a while, then it decides to drop off the system. It is visible in the app, but whenever I try to play something it states “connection timed out” and I can’t see the volume slider - just a thin white line.
i have sky broadband with a deco mesh system. I have a Sonos product plugged directly into the router.
In the app you can set the Roam 2 not to sleep.
Thanks. I have found the solution
My WiFi has both 2.4ghz and 5ghz bands on the same network. The rest of my system has connected to the 2.4ghz, with the Roam connecting to 5ghz automatically.
I found the Roam in my deco app and forced it to only connect to 2.4ghz, therefore it’s on the same bandwidth as the rest of the Sonos products and will work.
Thanks. I have found the solution
My WiFi has both 2.4ghz and 5ghz bands on the same network. The rest of my system has connected to the 2.4ghz, with the Roam connecting to 5ghz automatically.
I found the Roam in my deco app and forced it to only connect to 2.4ghz, therefore it’s on the same bandwidth as the rest of the Sonos products and will work.
If that works for you then fine. However, having the same SSID for all bands or forcing Sonos speakers to a particular band shouldn’t dictate a speaker falling off. All of my Sonos are free to pick whatever band suits them including my Roam2. While it may go into sleep mode it doesn’t fall off my network.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.