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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

Controllers and Music services

3317 topics
22466 Replies

Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

Controllers and Music services

5573 topics
52850 Replies

Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

General feedback and conversation

856 topics
5835 Replies

PiethoaneContributor I

Home theater

strange noise surround speakers

Hi all,I’m using two Sonos One’s as surround speakers in combination with the Sonos Beam. I’ve had no issues before, but this week i heard some strange noise from those surround speakers. Espacially the talking sounds like echo/cracking. I’ve tried resetting both surround speakers which helped, but only for a few days..i’ve send data to Sonos: 576926472.thanks in advance.

32 minutes ago

Ccal3Contributor I

Ask a question

Connection and factory reset

Have a new Sub Mini paired with a new Beam. Have old sub paired with old sound bar. Neither sub will pair with system. 2x long chat sessions with SONOS support. Have tried everything. Factory resets. Rebooting WiFi. Converting router to bridge mode. Hard wiring subs into Eero node while resetting and trying to pair. All I get when doing a factory reset is an alternating green and blue flashing LED. Never just green. System sees them and asks if I want to add. When I try, same error message every time, did not detect a button press. Please HELP.

46 minutes ago

colin19Contributor I

Speakers

ERA 300

How do I connect an Astell & Kern SP2000T to the ERA 300 and get high res sound ?

1 hour ago

Darren GrovesContributor I

Ask a question

New Router now can't connect to Sonos BR100 & ZP90

I have a Zonebridge BR100 & a Connect ZP90, this was working fine up until about a week ago when my Router died and I had to replace it.The new router is a TP Link Archer AX72 and is working great for everything else. As soon as I connect the ethernet cable to the ZoneBridge my internet speeds in the house plummet from around 40Mbps to less than 200-300Kbps, the TP-Link Router tells me that a new device has connected but nothing can be found on the Sonos App, the Network lights are flashing on the ZB. I have reset the ZB and the App but still no devices can be found. As soon as I disconnect the ethernet cable from the ZB my internet speeds in the house go back to normal.I don’t know what else to try.Any advice gratefully received!!

1 hour ago

South41Contributor I

Components and Architectural

Turntable with multiple Ports

I purchased a home recently and I'm trying to understand the existing setup and how I can integrate a turntable. There's a receiver that connects to multiple sets of speakers throughout the house and then there are 5 Sonos Ports, one for each zone. If I connect a turntable to the input on one of the ports, will that allow me to play it across any zones like I can with the app? Or will I only get output to the zone controlled by the port I connect to? Also, do I need an additional preamp or anything? I'm a total idiot when it comes to this stuff. Thank you!

2 hours ago

DankeythemankeyContributor I

Home theater

Play 1 speakers wont stay connected to wifi

Hello. I’m sending this to see if I can get into connect with someone who can assist me in setting up my beam 1 to work on a surround system with two play 1’s. I’ve had it connected together before, but I just recently moved and for some reason the only one I can get to stay connected to the wifi is the beam 1. I’ve tried downgrading to S1 and multiple factory resets. I don’t know if this issue is a regular thing or if something might be wrong with one of the play 1’s, but any help is appreciated

2 hours ago

BorisssContributor I

Controllers and Music services

Corrupt Napster

Multiple issues w Napster on Sonos app, mainly:“No connection” error fairly often and without cause “Favorites” list is filled with scores of nonsensical titles and artists (see screenshot). I have no idea how they got there. Even if I wanted to “unheart” a specific track it’s impossible since no such artist/song exists and obviously tapping it leads nowhere. Scrolling to bottom of a long list such as artist tracks, albums, etc, it spontaneously scrolls by itself again to very top. There is NO method I can find to fully clear the Favorites, My Songs, Albums, etc lists which by now are too long t manage.What I have done, all not solving these issues:Deleted then reinstalled NapsterDeleted data and cache of Sonos appTried Napster both signed in or out to my Sonos accountLogged to Napster web page but data there isn’t synced to the Sonos app, so no luck Now, if Sonos is incapable, unwilling, or indifferent to fix a simple music app, then why offer Napster service in the first place and f

3 hours ago

Kev9Contributor I

Ask a question

remote control

Just bought a Sonos Ray soundbar. Despite the assurances of the John Lewis salesman that everything would work with my new Sony TV - I can’t get the remote control to work. My TV remote isn’t IR and the Sonos has no HDMI input - so am I stuck with no remote control facility? It would be clumsy but do Sonos make a simple remote control? Not convenient to have to log into my phone and app just to change volume level!

3 hours ago

angerjonasContributor I

Home theater

TV sound all speakers disable

Hi,i have a house with multiple Sonos speakers on two different floors. in the tv-room upstairs I have a Beam and two One, which creates a surround system for that room where I have a Samsung TV connected to them. The situation is, as soon as a switch on the tv to watch something on it, it takes the tv sound and sends it to all speakers in the whole house, and interrupts anyone else listening to any music etc in any other room. I can then manually choose to unselect all the other speakers in the house from the tv-noise, but I’d rather have it so that when I switch the tv on, the sound, by default, is only sent to the speakers in the tv-room, and not the whole house. does that make sense? regards /Jonas

3 hours ago

EllabyjContributor I

Speakers

new network

I have changed my wireless provider. I cannot get my old gen 1 play5 to work. I have the same network in the app and on my phone, but it will only work if I revert to the old network on my phone. That network is not present in the app.

3 hours ago

QDCContributor I

Speakers

unexpected error when setting up new system

Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything. I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…Does anyone know what else I can try to install my speakers to the system?

16 minutes ago

BassguyContributor I

Speakers

sonos one sl beeps 5 times intermittently

Edit: problem solved! It was a nearby device!!

28 minutes ago

Susan60Contributor I

Speakers

Sony Bravia just stop sound from my sonos speaker

My Sony Bravia TV has been using it for more than a year and using the Sonos beam speaker and just happen to stop and switch automatic to TV speaker. Any help is appreciated.

32 minutes ago

PiethoaneContributor I

Home theater

strange noise surround speakers

32 minutes ago

Ccal3Contributor I

Ask a question

Connection and factory reset

46 minutes ago

colin19Contributor I

Speakers

ERA 300

How do I connect an Astell & Kern SP2000T to the ERA 300 and get high res sound ?

1 hour ago

Darren GrovesContributor I

Ask a question

New Router now can't connect to Sonos BR100 & ZP90

1 hour ago

HeronmanContributor I

Components and Architectural

Sony PS-LX310BT Bluetooth Turntable to my Sonos Play 1 speakers?

Hi Dies anyone know if I can i connect a Sony PS-LX310BT Bluetooth Turntable with built-in Phono Pre-Amp to my Sonos Play 1 speakers?thanks

1 hour ago

dpizzutaContributor I

Speakers

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

107

2 hours ago

South41Contributor I

Components and Architectural

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