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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,921 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8371 Topics
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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4 months ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Music Library Compilation Issue under new 16.3 Firmware

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

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Ken_Griffiths
4 minutes ago
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DamonLContributor I
asked in Controllers and Music services
How to stop S1 app trying to upgrade me to S2?

So my system is made up of old kit - ZP’s, Play:1 & 3’s etc - and after spending hours yesterday finally getting it all updated and connected again after months of not being able to get it all to work, I went into the S1 app today and opened on a page telling me to use the S2 app!!! It’s now stuck on a page telling me to switch to the S2 app and there is no option to ignore this. Closing and reopening the app simply goes to the same page!It says all my kit can be controlled from the S2 with an upgrade, which it obviously cant be (ZP’s!!), and clicking on the options it gives me on screen there is no way to simply ignore this page and return to the S1 app to start using my system!!! It has options for disconnecting from my network, resetting the app, downgrading products etc etc but no way to get back to the S1 tabs and actually start using the system.  I have to say I nearly binned the lot and swicthed systems several times over the last few months as Sonos seem to have made it clo

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6 minutes ago
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THNDRacketContributor I
asked in Controllers and Music services
Error 913 internal drive Windows solution

I’ve been through the previous posts on the 913 error. My music folder is shared with Sonos Wireless HiFi System with Read permissions. I have SMBv2 enabled (although I’m not sure if this is a one-time thing or if I have to enable this on every reboot). No matter what, I still get the error whether I select My Music folder, browse to its location, or select the network drive. The reason it doesn’t work using the network drive in my case is understandable - my music folder is not on a separate computer. My problems arrive because I don’t want any of my data on the same drive as the operating system. My Music folder is on my D: drive. Sonos will not connect to it. However, if I copy a few music files over to an empty folder on C:\, in my case PerfLogs, I was able to connect this folder to Sonos, have it show up in my Music Library, select songs, and add it to a playlist. Then they played at the proper time.Sonos needs to allow references to internal drives.

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7 minutes ago
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Mrytk421Contributor I
posted in Controllers and Music services
Youtube Music Playlist issues

My YouTube Music playlist has 2,337 songs. The Sonos app on android, when selecting my playlist, now takes a hand full of songs and repeats them totalling to 34,100 songs. Shuffle doesn't work. Before this it used to show 500 songs. This is just flat out awful and frustrating. It's amazing how we went from a good product to garbage and it has been for a long time. Customer satisfaction doesn't seem to be a concern. When will this be fixed?

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44 minutes ago
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florismkEnthusiast I
posted in Controllers and Music services
Can't add Spotify tracks to Sonos playlist

To troubleshoot a different issue, I removed and re-added all tracks to an existing Sonos playlist (using the Windows controller, as this option has STILL not been restored to the Android app!). At least, that was the plan. Re-adding from my local library worked fine, but I could not add the single song from Spotify that was previously in this playlist.Is this a new infuriating limitation? Or might there be a solution? 

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47 minutes ago
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massive323Contributor III
asked in Controllers and Music services
Only some music folders added - why?

I’d pretty much given up on making the Sonos desktop app work with my mac as it simply couldn’t find my music folder. I’d found the solution recently and thought all was well until I tried to play some music through it - it seems that only some folders within my actual itunes library have been added and i’ve no idea why. My ‘music’ folder is in the ‘folders’ section but that’s a lot of other random stuff but my actual itunes library only has about 7 artists (out of loads!) that I can select from any ideas why? UPDATE - it seems that it’s not added my itunes folder full stop. When i try to add the itunes music library that’s located in my main music folder it says i don’t have permission - yet when i tried to add my music folder (that contains my itunes stuff as well a bunch of other random music things) it lets me, minus that actual music from the itunes any ideas about it??

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jgatie
1 hour ago
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Biff MuckleberryContributor I
asked in Controllers and Music services
Calm App

I recently rebooted my system and changed to a different WiFi.  now i can not downloaded the Calm App.  it does not take me to my calm account to authorize. instead it takes my to the calm site and says “sign up successful “without asking for my account or password.  then when i go back to the app it says no content items available.  any suggestions?

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controlav
2 hours ago
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pa-robinsonContributor I
asked in Controllers and Music services
MacOS App is garbage ad always has beem

Messages from MacOS App:searching fir your sonos system…...we need to get Sonos updated and then no updates needed, cant connect to controller.I have followed all of the support advice i.e. Sonos OS, checked / set firewall and privacy and security settings, restarted etc.Im running S2 16.5 on MacOS Sequoia 15.2 

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2 hours ago
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Daniel25Contributor I
asked in Controllers and Music services
système

Comment supprimer un système de mon réseau?Je reçois systématiquement un message qui me dit que je ne suis pas le propriétaire  Moderator Edit - Translation by Google:How do I remove a system from my network?I always receive a message telling me that I am not the owner

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Corry P
3 hours ago
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MonmonContributor I
asked in Controllers and Music services
sonos playlist creation

Hi,can’t read my old (previous Sonos app) playlists.can’t create new playlists.New app is really insane ! any solution or update please?best regards christophe

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Corry P
3 hours ago
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EditorTrending Lyricist I
asked in Controllers and Music services
Dec 23rd 2024 - Sonos App Slow and unresponsive

Anyone else noticed how slow and unresponsive the App has become today Dec 23rd 2024?   Much worse than the usual sluggish performance we have become used to.android App Randomly losing connection with the playersMore than 20 seconds to pick up what’s playing  and before anyone jumps in ,  no its not my network , these are ethernet connected devices and I have a strong Internet service 70mb/s with no competing web traffic.   If prior years problems are anything to go by I am not looking forward to entertaining guests on the 25th as new users plug in their sonos gifts for the first time and try to register. Please Sonos ditch this Cloud based App solution and give us back direct control of our own equipment. 

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3 hours ago
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KomoContributor I
asked in Controllers and Music services
Meine Inhalte von Aldi life werden nicht erkannt

Die Musik Meines Musikanbieter  gleichzeitig auf von meiner Frau über Aldi Life teilweise auch meine Playlists über Amazon werden nicht mehr gespielt. Da ich jeden Monat Geld für Aldi Life bezahle, ist das sehr ärgerlich. Es steht nur, es ist leider ein Fehler aufgetreten… Moderator edit:Google Translate-The music from my music provider and from my wife via Aldi Life and some of my playlists via Amazon are no longer played. Since I pay money for Aldi Life every month, this is very annoying.It just says, unfortunately, an error has occurred... 

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K
3 hours ago
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KosEnthusiast II
asked in Controllers and Music services
Make local music search hits appear in top. Possible?

Tired of having them appear last in the universal search results...

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Corry P
3 hours ago
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ToniLTrending Lyricist I
asked in Controllers and Music services
Spotiy Connect not working after last Sonos firmware update (82.2-59204)

Hi I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).After the firmware update:My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS) But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens. Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS. My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware u

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4 hours ago
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skw-lilacContributor I
asked in Controllers and Music services
Pocketcasts: Getting US relevant Ads when listening in the UK

I use Pocket Casts as a mobile app and on Sonos. On the App I get UK relevant Ads, but on SONOS I get US relevant (UK irrelevant) Ads. Is there any way to switch that? Can't really be doing it for the advertisers!

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UKMedia
4 hours ago
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mdshamiltonContributor II
asked in Controllers and Music services
music cutting out - sonos sound cloud is unreliable

For months now playing music on my Sonos system has cut out after awhile and I have to manually play the music again. Reading a review in Wired today I believe this is because instead of playing downloaded music from my iPhone Sonos now plays that music via their soundcloud - this is a huge backwards step. I’m now questioning whether I continue with Sonos or move to another platform.  Does anyone have an alternative viewpoint?  

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Corry P
4 hours ago
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Sarge_72Contributor II
asked in Controllers and Music services
Windows Share works fine. USB NAS from Netgear keeps saying ‘Access Denied’

USB drive connected to a Netgear RAX30 keeps throwing ‘access denied’ error -  settings are  are for ‘all/no password’ Is this an issue from the past updates ?  Currently all hardware is updated an app is as well.  i connect to a windows share no issues, but would like to NOT have to keep running the PC Just to access my music.  Especially when the usb nas was working with no issues. 

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Corry P
4 hours ago
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AMC.ibizaContributor I
asked in Controllers and Music services
Sonos not connecting to nas drive showing error code 900

Has anyone encountered this before and does anyone have a fix?I must add that we are trying to connect via the network. We have tried all the online fixes and still it is not working. Any help with this would be greatly appreciated. 

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4 hours ago
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bfg1953Contributor I
asked in Controllers and Music services
playlists reloading over and over

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

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Corry P
4 hours ago
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JohnBakerContributor I
asked in Controllers and Music services
Connection issues - What else can i do?

Good afternoon,I have a Sonos s1/s2 system that’s playing up. I’m getting various messages on the app such as ‘unable to connect’ or ‘There was a problem checking for updates’. The system will work from time to time with a bit of fiddling about. WiFi in the house is ok with no drop out points, and is ok when I have the issues. I can press play on the app, it will show music playing, yet there is none. Then after a few tries, it will work. Then I’m unable to turn the music off. I can sometimes link speakers together, and other times I get the ‘unable to connect’ banner. I have tried deleting and reloading the app, rebooting devices, rebooting my wifi (Sky fibre broadband), updating individual speakers, resetting speakers. As I type, I have music playing from a radio station, but am unable to turn it off. I get the message ‘Couldn’t stop content, try again.’ I have tried to update the system, but get ‘There was a problem checking for updates’ message. The system is an Arc linked to a s1

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Corry P
5 hours ago
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EllenAuraContributor I
asked in Controllers and Music services
I can't play Spotify or stream via Airplay to all my sonos since 10 days

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

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5 hours ago
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WillyeckerslikeTrending Lyricist I
asked in Controllers and Music services
No products found

Well, I thought we were over the worst of it.  Christmas coming and I have friends round.  Sonos playing away happily- fourth track plays and bam - nothing.  No products found.  Thanks Sonos.   This is so far beyond a joke, it’s shameful. Edit,  No items showing on ipad, android or web.  I wondered if my TV would still play sound through the ARC.  I went and turned the tv on and yes the ARC plays.  At this same point the system reappeared in all places…..kids had been watching TV, I don’t know if them turning the TV off coincided with the music outside stopping. I sent in a diagnostic **********Moderator edit: diagnostic number recorded and removed

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12 hours ago
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AriepenarieContributor I
asked in Controllers and Music services
Sonos IOS app search function not working correcty with Plex

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue. This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected.  Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad. 1. Can anyone conform this as a bug in the IOS app?2. Is editing of the play-queue expected as a feature in the web-app?  

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12 hours ago
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jgrContributor I
asked in Controllers and Music services
Unable to reauthorize Soundcloud

I try to reauthorize and it just keeps asking me over and over again to repeat it even though it says it was completed successfully.

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Dogdad
12 hours ago
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