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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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Rich KawasContributor I
asked in Controllers and Music services
Sonos Issues App is TERRIBLE

Over 15 years with Sonos. Once again, the App at the point of not useable. I have 9 Sonos components and getting more frustrating every day. When I go online it shows 3 of the nine are connected.There has to be someone at Sonos that know what they are doing. SONOS IS FAILING.

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Bob PeacheyContributor I
asked in Controllers and Music services
Constant indexing

My music library disappeared after the May update like many other people. Tried all of the solutions put forward by other people but none worked. Decided to give up and find other systems that would play my music library in the Sonos sound bar. Recently decided to see if Sonos had solved my problem. There was now an update your music library key. Not sure if that was there before or not but tried it anyway. It seemed to work, but then came up with the message that it was indexing my library. It has now been indexing for a week and so I still cannot access my library. Any suggestions, not very computer literate so no compilated solutions.  

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nouniquenamesavailable2025Contributor I
asked in Controllers and Music services
can't connect to sonos network from 1 iphone

We’d had our Sonos network installed in this house for over 8 years without any problems. One of our devices is not compatible with the S2 upgrade so we left everything running on the Sonos S1 version without any problems. A few months ago I upgraded two of our phones, 1 iphone is connected perfectly fine, the other refuses to connect to the sonos network.  We’ve uninstalled / re-installed the app several times, checked the WiFi config to triple check the Sonos and iphone are on the same network, checked permissions, etc.  The Sonos network itself is used daily and has never faltered.  After (re)installing we:see the 3 picture / intro screens Choose connect to an existing network the app reports it can’t find the network and we get to the “push the button” screen we don’t have a device with the first “infinity” button, so go to the next screen I press the play/pause and volume up on a device, the light starts slow flashing amber and nothing… eventually the Sonos times out and goes back

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IanJShaw
IanJShawProducer I
posted in Controllers and Music services
Alarms - new errors?

Short version:Since the latest software drop my Spotify Playlist alarm has stopped working and is replaced by the HATED Sonos Chime.  I have tried deleting and re-creating the alarm, changing the playlist. When managing alarms via the Android App and Windows App (not the Web App) I get odd results. Anyone else experiencing this? Longer version: I have a 20-player Sonos setup that includes a pair of Sonos Play: 1s in the bedroom.  I have had an alarm set in the morning for years that plays a Spotify playlist that has been saved to Sonos Favourites. These players have been problematic since the App debacle with typically a 10-20s delay for them to respond when controlled via the Android app (Open App - Select “Bedroom” - Zone displays with a volume of -1 and “No Content” - wait 10-20s - Zone updates with actual volume and actual content). However up until the last software drop the alarm functioned with no problem. Now it seems that whatever I do, instead of playing the selected music, t

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charlwillisContributor I
asked in Controllers and Music services
Sonos alarms gone again?? (May '25)

The alarms were fixed after the app upgrade debacle in 2024, until the latest upstage this week when they've been removed again! (May 2025).The alarm option is still shown in the app but all previously saved alarms have disappeared and you can't save any new alarms you try to create.Even worse, the existing alarms are still in the system somewhere as they still play but there's no way to see, edit, or stop them!!Sonos, please re-fix the alarms! Phantom alarms that still play but we can't edit are a disaster! 

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SonosChicagoContributor I
posted in Controllers and Music services
Apple Music Lossless Cutouts and Skips

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

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DemisContributor I
asked in Controllers and Music services
CBC Radio stations disappearing

Pretty much every Saturday 3 or 4 of the regional stations disappear from the CBC Music On Air. Tried on line chat support and seemed to have confirmed the issue but the chat suddenly ended.

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pokkezhangContributor I
asked in Controllers and Music services
Apple Music songs keep skipping, connection issue

Hi,When playing music from the the Sonos App on Apple Music, I keep encountering connection issues - songs not being able to play or skipping or play halfway and skip…This issue happened last year, with one of the App update, this issue seemed to be resolved for the most part until recently. Recently, I have not been able listen a full album or playlist on Apple Music. The issue appears to be more severe when playing Dolby Atoms format, but also happens to other lower quality formats too. Only when playing on Apple Music.I tried remove Apple Music and re-add, reset my systems etc. Not helping. Contacted Sonos support multiple times, they kept defer this to my wifi connection/interference, which does not make sense as this is not happening when playing music on Spotify.Anyone else experiencing this?

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jr0259Contributor I
asked in Controllers and Music services
How does Sonos Streaming Work

Can I reset Sono's system to out of box settings to get rid of an old Apple Music login that is no longer accessible? 

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garfieldairlines
garfieldairlines
asked in Controllers and Music services
Give us the support of custom providers back.

Hello, after a year, a new CEO and now a “we are sorry” phase from Sonos, I want to put a very niche feature back on the table for a future sprint from your dev teams :The support of custom providers.Yes you might want HTTPS, but I know how to install a reverse proxy.Please let us, the tech advanced people do cool tricks again and let me use subsonic again with my Sonos system.https://en.community.sonos.com/controllers-and-music-services-228995/airsonic-subsonic-bonob-support-6893831

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kdth_jhspk69Enthusiast I
asked in Controllers and Music services
Spotify volume decreased?

Hello everyone,Lately, I've noticed the volume level seems lower when integrating Sonos and Spotify. I've tested this on several Era 100s, Fives, and Sonos Ones, and I find myself needing to increase the volume significantly compared to last week. Do you know if there have been any recent changes to the Spotify integration volume? This occurs whether using Spotify Connect and the Sonos app. Do you have the same feeling?

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ItsumishiTrending Lyricist I
asked in Controllers and Music services
"Go to album" function still missing

Prior to the app update, I would often use the “Go to album” function a lot. Its useful if you can only remember the name of a track from an album rather than the album name, its useful for exploring albums within playlists, etc. and in general it was just a useful and easy to use feature.The alternative, of ‘Go to Artist’ then scrolling through sometimes dozens of albums is clunky and frustrating. I’ll often end up literally googling an album name to search for that rather than finding the album in the app itself. Why is this seemingly very simple, but very useful feature still missing 12 months after the app update?

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AlfieIndieContributor I
asked in Controllers and Music services
Bandcamp music collection in the Sonos app not showing

Has someone experienced trouble getting your Bandcamp collection (new and older bought music) showing in Sonos app to play? or does the collection appear out of phase so that when you play a track another one reproduces instead?Any ideas would be appreciated.

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ilink25Contributor I
asked in Controllers and Music services
the app does not let me sign into my account

i have had the app for about 4 months. At first everything was working perfectly fine and all of a sudden it logged me out of my account and when I tried to sign back in, it redirected me to the website and the “sign in” sign was still appearing. it has been like this for the past couple of months and in the meantime, the app logged me out of my Apple Music account, which is very similar to my Sonos account and now I cannot login into my Apple Music on the Sonos app so basically I just cannot use the speakers from you because I used them mostly to listen to my music from Apple Music and set on my alarms in the morning! Please help me do something about this issue! 

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RogerWFTrending Lyricist I
asked in Controllers and Music services
Duplicate album names queued together

I posted a while back about an issue with duplicate album names (https://en.community.sonos.com/topic/show?tid=6925592&fid=229131). That is still an issue, but this seems to be a new wrinkle.Just eyeballing my album list, I see (at least) eight cases where the same album title is used on different albums by different artists. One example: ‘Greatest Hits’ by (1) Carole King and James Taylor, and (2) Steely Dan.The most extreme case is ‘Unplugged’ by four different artists.(Alicia Keys is erroneously​​​ repeated)In all cases, if I select one of a group of duplicates and ‘Replace queue’, ALL albums of the same name get queued.Can anyone else check for similar behavior?Yes, I realize I could get probably around this by simply tweaking the name of one of the albums, but should I have to? Should be a simple fix for a vendor who was concerned.Please advise. Thanks!

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RelievedContributor I
posted in Controllers and Music services
alarms gone again

My alarms kept disappearing until I installed the app update. Now all is well 

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TravestyContributor I
asked in Controllers and Music services
Music randomly changing

I was using Play:Ones in a couple bedrooms for white noise, but for the past several months+ the white noise (one "song" from Spotify, on loop) will change during the night to other music. The music change seems random, not when the track comes to an end.The music is not from any of my play lists, and if often of genres I generally don't listen to.No one nearby has or had ever had access to my Wi-Fi.Monitoring software on my laptop isn't detecting any network interruptions. The Wi-Fi signal at the speaker locations is 5/5 on my phone. Any ideas as to what is causing this, and more importantly, what could fix it? Thank you.

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EditorEnthusiast II
posted in Controllers and Music services
Warning : IPADOS and App v 80.20.34 my system is now in a setup loop

Just a warning to anyone who hasn’t upgraded their IPAD to the latest Sonos App (80.20.34) yet be aware that having updated mine it is now stuck in the “setup loop” issue where it prompts for me to go through setup EVERY time I launch the App.  To debug I deleted the App and Re-installed it   but that has made no difference. Diagnostics submitted but no solution from Sonos support just yet.  

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RavingDaveTrending Lyricist I
asked in Controllers and Music services
How do I revert to playing the loaded queue after listening to Radio or TV

After listening to a radio station or TV sound there seems to be no easy way revert back to playing the loaded queue for the device.  On the old (IOS) App (from a year ago), the now playing screen always used to have a ‘queue’ icon in the bottom left which would quickly enable the loaded queue to be re-started after listening to the radio or TV - this no longer seems to be an option with the new App?Can it please be re-instated.This facility is still available using the Windows PC controller (and also using SonoPhone App).  Would be nice if this were available in the official App.

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CHF SupportContributor I
asked in Controllers and Music services
Need independent control of speakers in a group

I have a group of Sonos speakers and within the last two weeks the controls on any speaker will control all the speakers in the group.  THey used to be independent of each other.  For eample, we have two reception desks in the same group. If one speakers physical controls are changed (temporarily lowered volume or muting completely for a meetingt, etc.) every speaker in the group has the same change. The possible solution I’ve seen is to give every speaker a iOS device so someone can change the settings in the Sono app.   Not very friendly for business use.  Is there any way to set the controls so each speaker's controls are independent? 

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DMJONESContributor I
posted in Controllers and Music services
Why wont Siriusxm play via Sonos on my Mac Computer

why can I not play Sirusxm on my Sonos account via my Mac Computer. I get a Zero with a slash through it on each channel

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J123456Avid Contributor I
posted in Controllers and Music services
Trueplay tuning technique

What's the right way to do this, the app asks me to watch a demonstration video but the way the woman, does it doesnt match what this guys doing. At 1 point he's even got the mic pointing towards the floor :/ 

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HypsenContributor I
asked in Controllers and Music services
Qobuz Connect

Hi, Do you know if Sonos will support Qobuz Connect ? The Qobuz app has some features that the Sonos  app does not… Thanks.

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TobermoryContributor I
asked in Controllers and Music services
Alarms…!

Over last week or so, I’ve been having a repeat issue with Alarms on my Play (s)The alarms simply appear to randomly disappear.    Very frustratingly - one of the Plays resorts to Sonos Chime, while the others remain silent.I’ve re-entered  the data may 10 times over the last 4 or 5 days ; they occasionally seem to operate once then disappears.Am I missing something, or is there still a underlying problem with the software?

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