Controllers and Music services

 When I load an Amazon Music Unlimited playlist I created that has 498 tracks, why are a different amount of tracks loaded when using two different apps?  When I use Sonos S2, 400 of 498 tracks are loaded.  When I use SonoPhone all 498 tracks are loaded. If I load the 498 track playlist using SonoPhone the queue on Sonos S2 shows all 498 tracks.  Weird!  

I have an External SSD drive connected to my Del Windows 11 laptop, and would like to share the drive to my sonos system. I have tried the solution that one of the members solved, however still at an dead end. Any assistance greatly appreciated. Thanks old analog head.  

When selecting music in Apple it always transferred into Sonos automatically very quickly. Now it does not work, nothing transfers and if I delete music from Apple a grey shadow image still appears in Sonos but it doesn’t play. I have tried deleting both accounts and reinstalling but that doesn’t fix. Anyone got any ideas what is wrong?

I have started to notice that new playlists when created in Apple Music are not syncing or even appearing in the playlist option in my Sonos app. if Io delete an old playlist is is removed and disappears from the list on both app and desktop. but if I recreate it, it is not seen anywhere apart from inside Apple Music on the Mac or iPhone.I have removed everything app / service from both Mac & iPhone but it has made no difference, also I am getting duplicated playlist I have 4 copies of the “Favourites” I am using S2 system with iOS 26.2 and latest Sonos app and firmwareI have tried everything I can think ofAnybody got any ideas?  

Suddenly the SONOS S2 app on MAC OS Sequoia 15.7.3 when it starts it spends 5 - 6 seconds searching for the sonos network. Then announces my Firewall settings need changing. Funny as the firewall is turned off on this particular laptop. Anyway it eventually gets past this and then announces the app needs an update. Hit the search for updates button, funny as there are no updates. What the hell is going on with this piece of junk? Maybe unrelated but when playing across multiple devices, some devices go quiet for upto a minute then continues. No indication of issues and at least one device continues playing without issue.  

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

I’m having issues whereby nothing in the Sonos Pocketcast plugin is syncing too or from my Pocketcast app / account. I see this was a problem previously but threads have been closed for comment, but a quick search of the internet shows this is still a problem for other users also. Is there a solution?

 The system is Arc - Sub 3 - 300s. While playing a Dolby Atmos playlist I created using Apple Music the sound drops out.  When I try to pause I get the message “Unable to pause…”.  When I try to clear the queue I get the message “Unable to clear Queue…”.   Sent diagnostics.  Would not be thrilled about attempting to call.  Is that the only way to get results of the diagnostics?

Hi, for years when I open Sonos on my Macbook I have been getting the dreaded “Your Computer's Firewall Setting Have Changed” In my firewall setting I have Sonos added and “Allow Incoming Connections”. This is permanent and never, ever changes.But every few weeks I get this warning and I can’t open Sonos. Sometimes I quit and reopen and it’s fine. I have called Sonos a few months ago and they said there is no way to play Sonos on my Mac right now…. but I have been using it on and off since then. Tonight quitting doesn’t help. So my question is, why doesn’t this just work? Like all the time. Aren’t there Sonos executives with Macs where this comes up?Does anyone have a permanent fix? 

Each time I turn on Sonos radio, or change stations, it plays for a minute or so, then jumps back about 20 seconds & repeats what's just played. Just once each time then plays normally.Anyone else had this issue? Any suggestions for a fix??I tried resetting both speakers (One & Roam). Haven't reset modem as I'd then have to set up all other 'smart' things.Thanks in advance!

Hi as per title - Is anyone having problem with Apple Music Recently Added? I'm getting Something went wrong. Try again.I normally use this ‘feature’ a lot I add new music in Apple Music app and then switch to Sonos to play it. I’ve been away a few days and just got back and I’m now getting this error. Everything else is OK. I tried removing and re adding service but same error. I’ve log the problem with Sonos support. Thanks

I have seen many conversations one this forum but they have all been closed after being “answered” - in sufficiently.  Like others who have posted, I am tech savvy and have been in the IT business for decades.  The Sonos app is without question the worst app that I have ever dealt with.  It seems that every time that I go to use my system, I have to reset the whole thing.  I have 5 components, a playbar, 2 play 1 s, a connect, and a subwoofer to support surround sound 5.1  .  Most recently after resetting all components and setting them up, the system does not work at all except that my playbar recognizes the physically connected TV.    Forgetting the fact that setup is a pain (it asks for my wifi password once for every component, has multiple “continues”, etc. it simply doesn’t work.  I am using an up to date Android on a Samsung and upto date Sonos App and a 2.4Ghz wifi (which required for my older Sonos equipment).  It would be nice if the APP told me what it tried to do, how fa

The December app update announces the new feature below for the android app.But where is it?  It doesn't appear on the music library settings screen as it does in the iOS app.The only option I see is 'scan library:(System is at latest available update as of Jan 12th 2026) 80.34.40 (Android)80.34.37 (iOS)Release date: 03/12/2025In this update:For Android: Albums can now be grouped by Compilations or Album Artist (or left ungrouped), and folders can be sorted by Song Name, Song Number, or File Name.

Does SONOS have anything in the pipeline to replace TuneIn for customer URL’s?  Tim C

I’m a complete novice and not technically gifted!  I have a Sonos Era 100 and Amazon Prime unlimited.  I can’t link the two so that the playlist on Amazon plays on Sonos.  Help please.  Thanks 

I think this topic was brought up a year ago:  But I’m still having this same problem.  I have “Song Number” selected in “Sort Folders By” but the tracks in any album with multiple artists are ordering the tracks by Artist and not by the track number.Can anyone help me with this?

Hi, I have been having issues with AirPlay since iOS 26 was released. During beta testing iOS I have submitted multiple bug reports to Apple asking them why my Apple Music audio will not play when the next song plays to my Sonos speakers. I have to manually skip the song in order to get sound working again. Music does continue in the iOS device, but no sounds plays to my Sonos speakers. Sometimes AirPlay will just not even connect to any of my speakers and I have to either turn WiFi on and off on my iPhone for it to work.  I have been beta testing newest iOS release and Apple sent me an email saying they fixed the issue, but they did not and I continue to have disconnects and audio issue. My UniFi wifi is setup as recommended by Ubiquity for Sonos and AirPlay. (Issue was happening since 9:50PM-11:00PM on 01/04/2026) Thank you.

Good afternoon.  I’m trying to ad a radio.co (.co, not .com) station to the sonos system without any luck. The streaming address is https://s4.radio.co/s7e7b6c165/listen  On Macos, I add it trough “Manage > Add Radio Station” . There is no feedback from the interface on submit, and the station is nowhere to be found. How to fix this? Thank you. 

WHY THE HELL IS EROR 913 ON THE MAC NOT SOLVED?

Beginners use of Sonos App. I’m sure there is a simple guide to the Sonos app. for OIS? I get lost very easily; can’t ‘re-find’ topics…! What’s the best, simplest place to start learning about the Sonos App.? Then, I guess, there must be a simple overview article somewhere with setup/management instructions that cover everything (without getting bogged down)?

I notice the volume level is significantly lower when playing music via Spotify on my phone or via the Spotify integrated in the Sonos app. Is that normal? I installed the Spotify app on my Google Streamer and the music level is much better with that and mirrors the TVs reference level. Is there a setting I am missing? I don’t have a volume limit and even use lossless. Please advise.

Hi all,I tried many time after updating to iOS 26 and wanted to connect with Sonos app to my Sonos play 1. But it does not work and even when I connect cable it works but once I take out the cable again it is gone and not working. Anyone know the issue ? Thanks 

Hello,I use to play music in my restaurant with Sonos Radio, but since yesterday the service give me an error everytime I select a Sonos Radio station.I’m not able as well to subscribe to the Sonos Radio HD service by the subscription page.

I have been using Sonos for 22 years. Today, my Sonos app on the Mac suddenly couldn’t find the Music Library I keep on the computer. After several other attempted fixes, I deleted the Music Library in Sonos and tried to add it back, but it wouldn’t do so. Nothing has changed on my system, as far as I am aware. Firewall and file sharing appear correctly set up. I use Sonos S1 controller on the Mac, and am running mac OS Sequoia 15.7.3.Any ideas, anyone?