Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,305 Topics
  • 22,393 Replies

3305 Topics

controlav
controlavMaestro
posted in Controllers and Music services

Tune-In blocking foreign radio stations in the UK Master thread

As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com) 

101
M
2 years ago
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xjones67Contributor I
asked in Controllers and Music services

BUG: wrong sort grouping in Apple Music

See the attached pic. This is in the Sonos app for macOS. Notice that the letter headings skip from “T” to “W”. In the “W” group is an artist starting with T, followed by U, V, etc. 

2
jgatie
44 minutes ago
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Tom JContributor I
posted in Controllers and Music services

Incomplete display of the Amazon Music - My Library Subdirectory

Return of a similar issue reported and address back in the summer (2023). When searching the “My Music” subdirectory in the Amazon Music Service menu, the display of the artists and albums in the My Music library subdirectory is incomplete. The good news is that the music is there & can be accessed by searching. The problem appears to be solely that you can not look up all of the artists and albums in the subdirectory if you trying to make a selection of music to listen to.I called this into Sonos support 7-10 days ago. No change as of today (12/5). I appreciate that Sonos may need to engage with Amazon to resolve. Are other users experiencing this again? Please post if you are so we can help move the issue forward to resolution. Thanks all.

2
T
1 hour ago
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Jonnydrama32Avid Contributor I
asked in Controllers and Music services

sonos arc surround not playing well with Alexa

I’m having an issue with my arc and surrounds when I start music using Alexa. I have a number of Sonos speakers:surround upstairs  bathroom play 1 basement play 1 Arc+300s+sub Living RoomWhen I create an Alexa group with all four and say Play “name of the group,” I can see in the Sonos app that all four have been triggered to play. The problem is, it’s only actually playing on the first 3.  I tried a separate test where I asked Alexa to just play it on #4. Again, it looks like it’s playing but there is no sound, even when I crank it to 100. Now, if I do the exact same thing and start a song either individually on #4 or as a group using the Sonos app, everything plays as expected. I have no idea how to fix this. I’ve changed the name of the group in Alexa. I unplugged my arc and reconfigured it, then put the surrounds and sub into the surround bond again. No matter what I do, Alexa does the same thing - the music appears to play on all four, but it’s only three. One interesting thing is

4
J
1 hour ago
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RunronContributor I
posted in Controllers and Music services

pandora unable browse

Pandora unable browse. All other apps work fine.

9
controlav
1 hour ago
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tlk0129Contributor I
asked in Controllers and Music services

Cannot Setup with PIXEL 6A due to PIXEL only allowing 5G

Hello, I have a new Phone and New router, with Sonos Play 1 speakers. The router is 2.4G and 5G. I renamed the 5G so I can set up Sonos using the 2.4G connection. I connected my computer using the 2.4G, and tried to set up Sonos from the computer, but the PC controller told me I MUST set up with my phone. But….the Pixel will only allow a 5G connection which I cannot override to use the 2.4G connection. This means I cannot set up my sonos speakers. Any help would be appreciated.

3
S
2 hours ago
Q
QuietpnContributor II
posted in Controllers and Music services

Apple Music - "An error occurred while adding tracks to the queue (1002)"

The thread below is closed, but it’s the exact same issue I’m having.  A large Apple Music playlist will not add to the queue.  I submitted diagnostics: 1166537982.  

11
W
5 hours ago
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greglutzContributor I
posted in Controllers and Music services

Apple Music Playlists: We've Run Into a Problem

For the last week (at least) our Sonos system cannot access my Apple Music playlists. When I select playlists (or Recent) it says "We've run into a problem. Try again later." All other features of Apple Music appear to work including songs, albums, artists, etc. I've already reinstalled the app. I've reauthorized the Apple Music account. These did not work. Any idea? Also this is my first post but I've had a LOT of issues with Apple Music working with sonos over the past 2 years. It's been pretty bad and unreliable. ThanksGreg

7
W
7 hours ago
M
mdstricklinContributor I
asked in Controllers and Music services

Music library (samba on Raspberry Pi) showing inaccurate track lengths

Hey folks. I’ve got a Raspberry Pi 4B hosting a samba share on my network that I’m using as my music library in Sonos. The share itself is using SMB is a 128 GB USB 3 flash drive formatted as exfat and remounted on every reboot with fstab.My hardcore nerd kicked in and I cut together some 12-hour tracks of ambient sounds from Star Trek as sleep aids. As you can see from the Explorer screenshot, the tracks themselves vary in length from 11:58:59 to 12:00:00. When they show up in Sonos, though, the track lengths vary WILDLY from anything as short as 5:37:05 (less than half the length) to something as long as 45:23:54 (almost THREE TIMES the length of the actual track).Is this a known issue? Do I need to update something in a config? I didn’t have this issue when I was hosting the exact same files from a samba share directly from Windows, but I decided to offload it to the Pi to ensure higher availability.Screenshots: https://imgur.com/a/qlOTNRx

6
Airgetlam
11 hours ago
J
johnrf4321Trending Lyricist I
asked in Controllers and Music services

speakers keep disappearing and coming back

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

30
Airgetlam
13 hours ago
G
GrahamWheelerContributor I
asked in Controllers and Music services

Sonos has become so terrible

I’m close to just binning my Sonos speakers. What is going on at this company, that everything has become so terrible?So recently all my music services became inaccessible on the app, except Bandcamp and Soundcloud. Apple Music, Amazon music, Sirius XM, Pandora, would all fail to load. This has been going on for a while, and reauthorizing did nothing. So I decided to reset my speaker, uninstall and reinstall the app, and try start over. Except after entering my email in the app, I get ‘Something went wrong. Make sure your mobile device is connected to the internet and try again’. It is connected to the internet (and I tried from both ipad and iphone). So now my speaker is just a useless block. Some years back I used to eulogize Sonos and Synology as the two companies that make tech that made my life both better and simpler; Sonos has really fallen from grace since then.

12
Airgetlam
13 hours ago
L
lithdocTrending Lyricist I
posted in Controllers and Music services

YouTube Music playlist problem - only 100 songs?

I have a 17 device setup and have extensive 300+ song playlists on YouTube Music.They're leftover from the days when Google Play Music worked flawlessly with direct casting to Sonos, pre lawsuit days.Until recently everything worked fine, but today I noticed that the playlists are limited to top 100 songs, the rest do not show up!I deleted the service, reauthorized it, only to run into the same issue.Any advice of how to fix this?

27
Ken_Griffiths
17 hours ago
P
PATSONContributor I
asked in Controllers and Music services

Some Apple Music playlists not visible on Sonos app

Having an issue with Apple Music playlists not visible within the Sonos app, I’ve tried removing Apple Music from services and adding back to no avail - could anyone recommend how this might be fixed? TIA

3
P
22 hours ago
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Wobble101Contributor I
asked in Controllers and Music services

AirPlay Connection Drops After One or Two Songs (iPhone 13 Pro, Apple Music, Airplay)

I have a brand new Sonos Arc and Sub Gen 3 and as the title describes, the AirPlay connection drops typically after one song. I use an iPhone 13 Pro Max with AirPlay and Apple Music. The problem occurs on my MacBook as well. After one song, if I’m lucky, two, the connection seemingly drops. I still see that the song is playing but the sound drops off. If I switch back to iPhone audio then back to Sonos system, it reconnects again and will play (and weirdly the volume changes) but then after a song, same thing.I’ve scoured both these forums as well as Apple community forums and troubleshooted just about every suggestion under the sun. Reset my Sonos devices, reset iPhone and Mac, delete and reinstall Sonos app, reset cable/router as well as multiple factory resets on the Sonos products. Set up Sonos as a wired SonosNet system. Turning off private address on iPhone. Even went as far as splitting my Wi-Fi bands into separate 2.4 and 5ghz SSID’s and tested both independently. I’ve spent ov

5
Ken_Griffiths
1 day ago
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Tlman46Contributor I
asked in Controllers and Music services

Deleting a station from My Sonos Stations

Hi, I added a stream that I wanted to listen to through TuneIn My Radio Stations, then added it to My Sonos.But I got the URL wrong. I went back into TuneIn to delete the station, which I did BUT I failed to check “delete from My Sonos” also. It’s disappeared from TuneIn but is still sitting in My Sonos. When I try to delete it from My Sonos, the operation fails, with an error message, “unable to remove station from my radio stations”.I tried adding it back to TuneIn, but that didn’t help.Any suggestions for how to remove this from MySonos?Thanks!

1
Sotiris C.
1 day ago
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Richard99999Contributor I
asked in Controllers and Music services

Unable to play Pocket Casts on S1

I am running Sonos on 2 separate systems S1 and S2 . I have loaded Pocketcasts on both systems. Pocketcast plays podcasts to all rooms on S2 but not on S1; I get the message “Connection to Pocket casts was lost” to all S1 room destinations..I have been in contact with Technical support, who gave up.I have tried re-booting Router, removesdocket casts app and re-installing, re-authorizing Pocket casts on Sonos, to no avail. Any suggestions? (I am not a detail technical person!!)

3
N
1 day ago
M
MontgomeryContributor I
asked in Controllers and Music services

Sonos Beam -- Airplay Unable to Connect

For the past few months, I’ve been unable to AirPlay to my Sonos Beam. I’ve noticed others have had this issue, especially after a HomeKit update, but haven’t found a fix that works for my system. The best I’ve been able to do is a factory reset of the Sonos Beam which temporarily fixes the problem and allows me to AirPlay to the Sonos Beam but the problem comes back shortly thereafter. If anyone has ideas to fix this, I’d really appreciate it!If it makes a difference, the Sonos Beam is paired with two IKEA Symfonisk Bookshelf speakers. 

6
P
1 day ago
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ForrestAvid Contributor III
asked in Controllers and Music services

Problems with Sonos speaker sound synchronization

I’ve been experiencing an issue recently with my Sonos speakers, whereby when I switch to a new song, some speakers continue to play the older song, some play the newer one, some silent.  I have 2 Sonos S2, Sonos Move.I have a Netgear Orbi (802.11.ac) router.Everything here is in one room; the farthest from the router an S2 is may be about 20 ft.  So that is not an issue.My “controller” is an iPhone 15 Pro with iOS 17.1.2; my Macbook Pro 16” (Intel) is where I do a lot of my work and control Sonos.  The Sonos code on MacOS is:Version: 15.10Sonos OS:  S2Build: 76246300 Up until recently, things have worked just fine.I can’t imagine what the problem is, as bandwidth or signal should not be an issue with the relatively low proximity of the router.  So unless someone is aiming a signal jamming device (LOL) at me, I’m at a loss as to why this is happening (yes all my Sonos speakers are on the local WIFI network).I restarted the app on MacOS, no effect.The problem manifests intermittently. 

2
Airgetlam
1 day ago
S
Stevebruce1Contributor I
asked in Controllers and Music services

Gen 1 Play 5

Recently moved, brought my Gen 1 play 5's but forgot my connect. What else will run the 5's? Gen 1 Beam ? Don't want to buy another connect as I have 2 and the Amp on the other side of the country. I use tidal for music.ThanksSteve

3
S
1 day ago
User63453
User63453Avid Contributor I
posted in Controllers and Music services

Preference to downgrade audio quality for poor wireless communication and older units

I notice that my legacy products tend to struggle to keep up when streaming HD songs from sources such as Amazon.  It would be nice to have the ability to set a preference for lower-quality/SD streaming if/when available to aleviate some of that struggle and make the legacy units more responsive. 

4
ratty
1 day ago
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WorldHQContributor I
asked in Controllers and Music services

Experiencing sudden, heart stopping short volume blast

System: Arc, 2 beams (Gen2)on additional TVs, 2 ERA 300, 2 ERA 100, Play 1, Sub (Gen2)Volume blast for a second or two, Sonos System goes dead then restarts in 30-45 seconds at set volume. Scares the * out of any listeners. Any suggestions?Thank you  

8
Stanley_4
1 day ago
D
Dan187856Contributor I
asked in Controllers and Music services

How can you create internet radio streams now that TuneIn is no longer available for free?

Hi All, I have previously created some live radio streams in Sonos via the process described here, using the TuneIn service: https://support.sonos.com/en-us/article/add-an-internet-radio-station-to-sonos  However, I recently noticed that TuneIn is no longer available by default on my Sonos system, and I could add the new TuneIn, but it seems like it is for paid subscribers only? I was wondering if there is a new way to add internet radio streams?

4
C
1 day ago
A
aferdiaContributor I
asked in Controllers and Music services

Youtube Music Not Displaying Full Library

 Hi folks,New to the Sonos ecosystem so was looking forward to using the app with my Youtube Music account.But i seem to be hitting upon an issue whereupon the Sonos app will only show me a small number of artists/songs/playlists from my Youtube Music Library.For example, in the Artist section I can only access artists up to the letter I.Songs/PlaylistsAlbums also only offer me a small selection from my Library.Anyone come across this? Is there a fix?Thanks for any help. 

18
Airgetlam
2 days ago
B
bilgolajonContributor I
asked in Controllers and Music services

sonos Radio HD in Australia

Another 12 months has passed and still no sign of access to Radio HD in Australia!@Sonos, when are you going to make this available downunder?

3
Stanley_4
2 days ago
R
rtangContributor I
asked in Controllers and Music services

can 'see' old playlist but then 'the associated account was not found on your SONOS system' !?

I spent quite some quite creating a large holiday music playlist a few years ago (probably before the switch from SONOS 1 to SONOS 2? not sure...); that list still appears - and I can ‘see’ all names / tracks that are part of the list.However, when trying to play the tracks, I get the above message ‘the associated account was not found on your system’ !?So - not sure what’s going on here.1 - I have never created / used more than ONE SONOS account (so the message, at face value, does not make any logical sense? - The playlist CAN ONLY BE ASSOCIATED with the same account I am using now - and:2 - again, I really don’t know enough about the technical background here - but - if I can ‘see’ each and everyone of these tracks, albeit with a funny struck through circle in front of it, then I assume that the associated info (i.e. source of the track / album etc.), so the coordinates for SONOS to find the track, are still there.  Isn’t that what makes up a playlist?  I mean - the playlist itself

7
R
2 days ago

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