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This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound
My alarm is not working after the newupdate with iPhone 27.2.1. Any know issues?
I can successfully add Plex as a service to my sonos app. When I try to search Plex from within the Sonos app I just get a message saying “No content items available”. I have added and readded the Plex service countless times and nothing. Is there a fix for this please?
Hey, all! I have a Sonos One SL and use it mainly to play through my phone on Spotify, it’s flawless. When I try to use it as a speaker while watching a film on my iMac (M4, 2024) though, it other doesn’t play sound at all or it’s extremely choppy and barely understandable. My WiFi is fairly strong, around 45-50Mbps, I’ve had this issue since purchasing the speaker 4 years ago and I thought that the numerous MacOS updates will solve it, especially AirPlay2, but nothing so far. Am I the only one? For context, I also use Boom Audio 2 on my iMac but I try switching it off and it doesn’t solve the problem. It happens on iPlayer, Apple TV, YouTube, every app really. Thanks in advance!Zak
I installed a recent ASUS firmware update on my router and was having issues getting Sonos Radio to play on my Era100s.Spotify worked, bluetooth worked, but radio on rare occasions would work for a bit, but usually would fail with messages like “Couldn’t play content”.I know I went into all the Asus router settings after installing the firmware update, and being cautious I enable all the available “AiProtections” to active in the router.Turns out the “Advertisement Blocking” makes Sonos radio unworkable.Hope this helps someone else.
Hey All,I know was back in the early S2 days the Pocket Casts sync functionality broke - I think it was a joint issue at the time and similar issues occurred on AndroidAutomotive OS and it was later fixed by the Pocket Casts team.I believe the issue with syncing on Sonos may be an issue on the Sonos side but not certain - podcasts and episodes will sync BUT when you click to restart and dive back in the Sonos player will always start it at the beginning.Is there a chance to open this issue back up now that the Sonos app and new Sonos27 system is in a brilliant place and life is good again?!
Has anybody got any idea what is wrong with one of the radio stations I want to listen to? Beverley FM is available in the Sonos Radio & TuneIn services, but when I play it, it sounds like it’s running at half speed - really odd. The same station sounds perfectly OK on the Android TuneIn app, and at their own website. Any idea what is going wrong with their stream?
Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. View into the folder for albumDoing a re-scan of the library does not fix the issue. But I have found that by adding a new album to my library fixes the issue after a re-scan. However I have noticed that adding a new album can correct one problem but then suddenly another suddenly is inflicted with the same issue.So I am very confused as why adding one album can suddenly cause this issue with
I have a rain sound file for white noise I bought on Amazon music and have streamed it fine since 2013 as I have bad tinnitus and helps me sleep using white noise. Recently it failed to playback but the odd other few sound tracks I have work fine from amazon music.I have switched it off/on, upgraded Sonos to latest version, disconnected/reconnected to the amazon music service but it wont work. I have a sonos move and i can use it on airplay fine but does work. I am using iOS 27.0.1 and latest Sonos app and firmware. Any ideas?
Had to reinstall app. Now can’t get passed the first page (select country) - greyed out so can’t get into app to do anything.also can’t see the app in network control (privacy and settings) which I believe it needs to be visible.any ideas please, doing my head in.
I’m getting the message that I "Can't Update Library". I’ve exceeded the 65,000 song limit, as I do regularly. Previously, when that happened, I could check the end of the library on Sonos and compare to my subdirectories to see what didn’t get included. That would give me a target to know how much to delete. Now it looks like everything is accessible even though I get the error message. Nothing appears to be missing even after the error message. I suppose the answer is to keep deleting until I don’t get the message unless anyone has another thought.
Apologies for bringing up this subject again, but after a morning of reading advice all over the internet I’ve mad some progress, but still can’t access my music library on my Synology 214 Play NAS. My Sonos system (which I’ve had for a very long time, and so have to use the S1 app to control) was working fine until I updated my NAS from DSM 6.something to DSM 7.1.1-42962 U9 this week.Since then I have:Set the minimum SMB protocol on the NAS to SMB1.Enabled NTLMv1 authentication on the NAS.Created a new user (Sonos) on the NAS, and given it read/write permission for the ‘Music’ folder on the NAS.Deleted the previous music library on Sonos, and successfully created a new one using the Sonos user details for the NAS.I can now see my music from within the Sonos app, with thumbnails, but every time I try to play a track I get the message “Unable to play ‘track’ - access to //DiskStation/Music denied.”I can play the track directly on my PC without a problem. The NAS and the PC are connecte
A lot of songs have error message saying music encoded improperly
Tried lots of things including changing server to 2.4GhzJust get the spinning wheel
We have a Brennan B2 unit (described as ‘a CD ripper, hard disk jukebox and complete audio system’) and have tried many many, times over several years (no exaggeration!) to play music stored on the Brennan hard drive through a Sonos One speaker in a different room - but with both connected to the same router by wifi. It has proved unbelievably frustrating and we have tried every solution suggested by either the Brennan or Sonos communities. We even sought speciality advice from Richer Sounds. Sonos does – most of the time – recognise Brennan as a music library and sometimes is successful in playing a track from the Sonos app. But, with maddening regularity, Sonos fails to play that track. The only source of music I can access on the Sonos system with reasonable reliability is Sonos radio stations and some others (e.g. BBC Sounds). Another workaround is to use the Brennan app and direct it to play specific tracks on the Sonos speaker. This also works sometimes – but not always. I am awa
On this weeks iOS (April 26) update the A-Z listing down the left hand side of the screen for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums
Hi everyone,I’d like to introduce KlingKlang, an independent Sonos controller I’ve been developing and have recently released for Android (iOS and MacOS coming soon!)The project started because I wanted a simpler way to control my own Sonos system: all rooms visible on one screen, quick grouping and straightforward volume control, without having to move through multiple screens.KlingKlang communicates directly with the Sonos speakers on the local network. There is no KlingKlang account, no subscription, no advertising and no KlingKlang cloud backend.Some of the things currently supported: All rooms and currently playing music on one screen Grouping and ungrouping of rooms, including group-all Group volume and individual volume control for every speaker Playback controls from the Android lock screen and notifications Browsing and playing music from a NAS or home music library Access to configured streaming services, radio, Sonos favourites and playlists Line-in playback to o
Attempting to play NTS Radio 1 or 2 on the Sonos S1 app only works intermittently. When selecting play, the stop button appears briefly and reverts back. This occurs on all Sonos speakers at home, also after rebooting and re-adding NTS. Trying again after waiting time sometimes works, but there is no pattern. I contacted Sonos Support who are aware of the issue with no timeline. Has anyone else experienced this or has a solution to share? I recommend reporting this to Sonos Support so they are aware of the number of users this impacts and might prioritise a fix
I have just had a MacBook rebuild and want to b e able to access my Sonos 1 units using it. It tells me that I need a firmware update and that I should consider updating my system. Well given that I have 6 different Sonos 1 systems, all of which work, I have considered that I would be mad to buy new stuff. Is there any way that I can get the Sonos app back on this MacBook?
I’d like to share my experience exporting Sonos playlists on Windows. The application Sonosaver works excellently and allows for exporting playlists in several formats. I successfully transferred a playlist to Spotify using Soundiiz. The free version is limited to 20 tracks, but a small donation grants access to the full version of the software.
There are similar threads from 2024 and 2025, but they are closed to comment. In my Sonos app on my iPhone, using the audible service, when I try to select a specific chapter in an audiobook it pauses, briefly shows whatever is in the Sonos queue (or nothing if that queue is blank) and then starts playing wherever the book left off (or chapter 1 if the book finished via the audible app directly) instead of the chosen chapter. I cannot find a way to get it to start at that chapter without advancing through the 80 (!) chapters one at a time. I have powered the speaker off and on. I have removed and re authorized the audible service. I have cleared the Sonos queue. No avail. This used to work, then one day a week or two ago it simply stopped. Given that it seems pegged to wherever the audible app thinks is the last played chapter that seems to suggest where the error lies, but that doesn’t help me getting it to work. Thanks.
I have received this error for a couple of days now . Have tried re-install but did not solve the issue. Has anyone else had this error recently and did anyone manage to fix it
Yesterday ABC Radio National stopped playing on Sonos 1. Did the standard checks… it will play on a standalone Sonos 2 speaker, and all other stations still play on both 1&2. I’ve tried using Sonos Radio and RadioApp (I know it was taken off TunedIn a while back). when i try through SonosRadio nothing happens, when i try through RadioApp it gives the ‘unable to play/connection is lost’ message - but i can still play other radio stations.
Dear Sonos Support Team,I am writing to report an issue I am experiencing with the alarm feature in the Sonos App.When setting up an alarm, I selected the shuffle option to play my music randomly. However, instead of playing tracks in a random order, the music continues to play sequentially (in standard order).Could you please let me know if there is a specific setting I am missing, or if this is a known bug? Currently, it seems I have to manually select shuffle inside the app every time, which defeats the purpose of the automated alarm.I look forward to your assistance in resolving this issue.Best regards,
Currently it is not possible to see all my added internet radio station in the Sonos web app in favorites of Tunein. It looks like it depends on the browser window width so I see only 6 out of my 32 added stations.Will be nice to have possibility to see and start playing any of my internet radio station added to Tunein favorites.
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