Controllers and Music services

This is an ongoing issue where certain CBC Music regional stations disappear and are not accessible. I submitted questions here a year ago and contacted support. Recently tried SONOS Support again and they confirmed the issue …“Indeed, I can see here that only Central, Mountain and Pacific are available at the moment and the ones you mentioned are not working.  So, it seems to be a general issue. I can report it forward to our team so that they can investigate however I cannot provide an exact timeframe for a solution as we don't know if it's an issue with our service or from CBC's side.”They also said they did not have a way of keeping me informed of progress so my issue has kind gone into a black hole. But if others here are having the same issue (still) reporting to SONOS Support might help prioritize a solution.Tryi

i have a new router, TP-link BE230 where I try to add my music library on USB disk. I do the usual \\192.168.0.1\nameUSB and than the user id/password. I get an error 1002: can not add music library.  Anyone an idea what wrong?  I did check the firewall; its open for SONOS… Thanks!

When selecting music in Apple it always transferred into Sonos automatically very quickly. Now it does not work, nothing transfers and if I delete music from Apple a grey shadow image still appears in Sonos but it doesn’t play. I have tried deleting both accounts and reinstalling but that doesn’t fix. Anyone got any ideas what is wrong?

The "sound height" adjustment does not work on Tidal, unlike on Apple Music.

I am considering small upgrade of Sonos system to enable flac quality, specifically via Qabuz app, Will a beam and play 1 x2 set up play FLAC quality? Are Era 100 required in combination with beam for surround sound flac quality? Also, can I include current play 1 speakers x 4 in same system in 2 separate rooms? 

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

My iPhone app will not locate a song I know is in my library.  I can go to it via artist or album. But this involves knowing what track is on which album. The PC app goes straight to the song. I’ve tried reindexing from my phone but no joy. Any ideas gratefully received. 

I cannot update my account  each time failed. In addition in my account I do not see my system and do know on how to record it ?Please help.Thamk you

The app on my phone is up to date and I can now save the queue to a playlist but I still cannot  configure the app to sort my music library by album artist (which was supposedly reintroduced in the early December update).Any thoughts on why this seems to be missing?  

At issue the multiple lines for single compilation Albums that still has not been fixed.I know this has been “answered” multiple times...incorrectly.  Not a feature...a mistake. Music players all over the market work for album compilations, without users having to alter meta data...even free ones...except Sonos.I love Sonos.  I have a library of over 14,000 items.  No I shouldn't have to change those.Please, reconsider correcting the database method that has led to this problem.Thank you for reconsidering.

This has been happening ​​​​​for years. Different phones, desktop or mobile, different zone players, doesn't matter. Ever since one of the updates it has been a constant issue.Today for example I have a bunch of backup alarms set. The first one goes off and I go to access them to turn off the rest and the app shoes no alarms. I have many times set, and many that should be showing as off. … and same thing with setting the alarms… There should be ton of times already there to turn on but it shows none yet when trying to add one it says no more alarms can be set because I’m maxed, which is probably true. I expected to see a ton of complaints on the board when I searched where someone said do xyz so it doesnt happen but seems to be unique to something I am doing or my set up?​​

Spotify recently added Dolby Atmos for premium service customers. When I play music on my Sonos app is there an indication that Dolby Atmos is playing? I don’t see any indication that the song/album that’s playing is in DA. When I play music from Spotify app on my iPhone on bottom left it shows lossless, not DA.

Is anyone in Sonos support aware of the following intermittent AirPlay bug that has been introduced as of iOS 26.2? There appear to be quite a few people experiencing it, including me on two independent, physically disjoint Sonos systems.While it is likely to be a bug introduced on the Apple side of the connection, with networking you never know for sure, so perhaps Sonos support should reach out to Apple about it.AirPlay Bug Report on RedditDave Ings

Just bought a pair of new Eras 100 from COSTCO Canada.  The bluetooth streaming from my phone works just fine.  No luck with the NAS ...My NAS pathname entered into the app is as follows (in the add music folder section):\\192.168.xxx.xxx\Where “xxx” are 1 to 3 numeric digits of the remainder of the full path - it is an IP address of which it is identical on my MacBook and Windwos PCs.After entering my user ID and password, It won’t let me click/tap done on the screen?  There is no error message.Am I missing something obvious?Background: My iPhone is running iOS 26.3; I have a 2024 Macbook Pro with an M4Pro cpu; My NAS is Asus6702T-A613 (18TB, RAID1) using ADM version 5.1.3 and SMB3 highest and SMB2 lowest.

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: The

Just for fun I made an almost lp size pixelated album art display that is Sonos compatible. Has several modes to alternate between art and title/artist views.

Is there a reason that my music library indexing in my Sonos S1 is becoming unreliable?  A couple of months ago, I noticed that new additions to the library were not showing up after indexing.  The bug continues, as I just copied several albums to my NAS drive, indexed the volume, and could not find any of the new items when I searched on any of the criteria (Artist, Song, Composer, Folder, etc.). After a couple of restarts and several re-indexing attempts, some songs/albums appeared in my searches, but not all.  The songs were all from the same copying-over pass, they were all valid tunes from Apple Music, and they were all .m4a files.  Nothing different between them, but some showed up and some didn’t.  I have now restarted my Mac and rebooted the NAS drive again, and done another indexing pass, and, finally, all of my most recent music files appear in my search.So, the question is: why is this happening, and is this the new normal for “old” S1 systems using a NAS?

 I think it would be better if there was more space for a track name in the queue.  If the three lines used to move tracks were hidden until an Edit command ( added to the 3 dot menu ) was available.  That new Edit command would bring up the 3 lines that allow the moving of a track.  Another option would be a smaller font size for the track names. You can see in the screenshot of Nielsen symphonies where you cannot see what the symphony number is.  If the 3 lines were not there that symphony number might show.  Another issue with having the 3 lines always there is when I scroll on occasion I’ll accidentally move a track. 

Read online about Steven Wilson’s new HeadPhone Dust site that offers “pristine high-res & immersive audio”. Will Sonos support content from that website? From what I can tell, you have to play the audio through Plex, Infuse or Kodi. Offers high-res audio, 5.1 surround, Dolby Atmos & Binaural content.https://headphonedust.store/ 

Hello everyone,Lately, I've noticed the volume level seems lower when integrating Sonos and Spotify. I've tested this on several Era 100s, Fives, and Sonos Ones, and I find myself needing to increase the volume significantly compared to last week. Do you know if there have been any recent changes to the Spotify integration volume? This occurs whether using Spotify Connect and the Sonos app. Do you have the same feeling?

On Android the alarm using the number keypad isn't staying open to set the timeSo is now useless.

Hi. I have been trying to play music on my Era 100 for a good while now, and it just won’t. It can connect to my phone, and my phone says it’s working and playing music through it, but no sound will come out. I tried turning it on and off, without any success. If it can help solving my problem, I’m using Spotify and am on iOS 18.6.2.

Can I add the sonos app to a second phone and then add my system there also? 

I keep getting the message “Access denied” or “Content is unavailable” and cannot play the music I want to.Why?