Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,984 Topics
  • 20,545 Replies

2984 Topics

controlav
controlavMaestro
posted in Controllers and Music services

Tune-In blocking foreign radio stations in the UK Master thread

As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com) 

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2 years ago
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ctappanContributor I
asked in Controllers and Music services

Editing custom music service

I have a custom service to connect to a remote subsonic server, per the instructions on subsonic’s websiteThe remote server moved and I need to update the address in the Sonos service. I can’t for the life of me find a way to edit the service, other than deleting it and recreating. Seems absurd there wouldn’t be a way to edit settings, is this hidden somewhere?

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5 hours ago
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TarnoldContributor I
asked in Controllers and Music services

Tidal Browse Failure

Helloi am unable to search for music in Tidal through Sonos, though the service is connected. Anyone know the reason for this?

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5 hours ago
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meepzorkContributor II
asked in Controllers and Music services

"there is not enough room to update your music library"

I got rid of my Gen 1 Play 5 to resolve an issue with SMB1, and once I upgraded to S2 I started getting this error.  About ready to walk away from the whole thing.  Please help me get back to a system that worked beautifully for years until last summer. 1 - Gen 2 Play 53 - Play 1’sconnecting to a QNAP NAS.  Never saw this error until I updated to S2.  I dont have any playlists on Sonos, only within Youtube music and locally on my computer within Apple Music.

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ratty
7 hours ago
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Shah MContributor II
asked in Controllers and Music services

Unable to add music library from WD MyCloud Home

Seems WD has changed its settings and unlike earlier, cannot be added via “Services” and now has to be added via “Music Library” and the path defined. Been at it for a while but no success.Anyone else facing this issue. FYI, IM using a Sonos Connect and S1. Accessing via MAC OS and iPhone. Cheers Shah

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ratty
7 hours ago
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slsavarickContributor I
asked in Controllers and Music services

Version 15.7 and still no fix for the Apple Music "Song encode incorrectly" Bug how much longer will we have to wait?

Version 15.7 of the Sonos Controller and still no fix for the Apple Music "Song encode incorrectly" Bug  how much longer will we have to wait? 

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10 hours ago
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storkontheroofContributor I
asked in Controllers and Music services

Volume controls UX/UI update for proper fine grained control

I’ve been using Sonos over 10 years now and i’m wondering if it by now isn’t time to update the volume control sliders. Especially on a phone they are pretty inaccurate to work with.I hardly exceed 20 and when i want fine grained control it is really hard and oftentimes the volume jumps a few numbers when i release my finger.Have a look at the “volume” controls of Philips Hue app for example. It’s a breeze to set the “volume” of the lights. Both individually as well as in a group. Would really love to see this improvement in the Sonos apps as well. Hope some Sonos Product Owner can step in and provide a reply.Looking forward to that one.Kind regards,Richard

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jgatie
1 day ago
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RunronContributor I
posted in Controllers and Music services

pandora unable browse

Pandora unable browse. All other apps work fine.

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1 day ago
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6802439Contributor II
asked in Controllers and Music services

Can no longer browse My Cloud

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online. 

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Airgetlam
1 day ago
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dhaaseContributor I
posted in Controllers and Music services

Stations Not Changing

It takes several attempts to “change the station” in Sonos app/TuneIn.  The icons and GUI update to the newly selected station, but the actual audio is the previous station.  It only started a couple of months ago, so it’s likely related to a bug in the software update.  This topic was created previously - but the discussion was “closed” without any resolution.  Did I miss something?  Is there a solution for this bug?Previous discussion now closed:  

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1 day ago
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Sergio SbardellatiContributor I
asked in Controllers and Music services

Connect phone to Wi-Fi

SONOS ONE . Cambiato telefono . Il messaggio dice: Per continuare ,connetti questo dispositivo mobile (iphone) al Wi Fi.In realtà iphone è già connesso al wi fi . Preciso che il sonos one funziona perfettamente dal PC

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Airgetlam
1 day ago
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Ianssystem2020Contributor I
asked in Controllers and Music services

Radio station tuning

Hi I am a resident in the UK. I normally listen to Greatest Hits Radio but in the last 2 days whenever I’ve picked GHR to listen too the Sonos has played Gold and vice versa? Is this a radio station issue or a system fault?

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1 day ago
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Creed666Contributor I
asked in Controllers and Music services

TuneIn Radio

Does anyone know why TuneIn radio is unable to play Radio X today? It plays its sister station Radio X Classic Rock perfectly

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1 day ago
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Fletch2803Contributor I
asked in Controllers and Music services

Best device for S2 for ease and functionality

After many hours of effort I have finally upgraded my old S1 to S2 with my Play 3's.I am using a new Samsung Galaxy S8+ tablet but there seems to be limited functionality on this device.I would like to add Samsung music which resides on this device.I would also like to add my CD collection which is on my laptop.It appears there is an issue at the moment with Sonos and adding libraries but I can't even see an option.I am a bit traumatised about being too ambitious at the moment in case I undo the many hours already spent. Is there greater functionality on a laptop than a tablet ?Any help is appreciatedFletch  

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F
1 day ago
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delabrièreContributor I
asked in Controllers and Music services

using sonos application

in the "manage" menu of the Sonos application, I can't access the music library settings or update the music library, these suggestions appear in grey. 

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Stanley_4
2 days ago
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johnrf4321Trending Lyricist I
asked in Controllers and Music services

speakers keep disappearing and coming back

When I open the app on my iPhone sometimes it only shows one of my roams saying the other is powered off.  But it doesn’t show the other speakers, arc. woofer, 2 rear and 2 move.  Sometimes they’re there, sometimes not. I spent over an hour on chatting the other day, so long that my phone needed charging. It was working but a few hours later it isn’t. The tech wastes your time plugging and unplugging and reregistering and other nonsense.  But a day later the problem is back. The speakers come and go.  I can play music on the Roku tv which uses the arc, sub and back speakers but on the phone they’re not there.  It is getting to the point where I have to admit that I wasted almost 3 thousand dollars on a system that is unreliable and sonos can’t fix it.  Unplugging some of the speakers, which the tech makes you do, are behind heavy couches. I’m and old man and its hard to move these big heavy couches and harder still to get the plugs back in. Used to love the system but now it sucks . Th

21
Stanley_4
2 days ago
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charXContributor I
asked in Controllers and Music services

slow response and disconnects after last update

Everything seems to have latency lately. To the extreme of suddenly losing contact with the system (while it’s playing from our  library or  internet stream). when we start playing something, it takes about 5 seconds for the song to appear (although playing seems to be immediate); grouping also takes a while to show, and sometimes the volume won’t respond and other times it seems to change in its own. I would say this sonos, but of course they don’t have a conduit for that, so I yell into the void. oh and turn off the damn pop-ups on the support section, you’re not making any friends. 

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Airgetlam
2 days ago
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rasmusbContributor I
asked in Controllers and Music services

Apple Music service disappeared over night

Yesterday my system was working but this morning Apple Music had disappeared as a music service in the system. Only Line-In and TuneIn are listed. If I go to settings → Services&Voice → Add Service, all I see in the list is Last.fm and TuneIn. What is going on? Internet is working fine.

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S
2 days ago
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fartymcgasbagContributor I
asked in Controllers and Music services

Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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2 days ago
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Gabriel40Contributor I
asked in Controllers and Music services

probleme compte

Bonjour se matin impossible d’écouter de la musique compte introuvable le mien ou celui de mais enfants perte de la radio Deezer même quand je fait une recherche pour rajouter un service il ni en a que 2 avez vous des solutions ? Merci 

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2 days ago
A
Ar baContributor I
asked in Controllers and Music services

conexion spotify

No puedo conectar Spotify a la app SONOS 

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Ken_Griffiths
2 days ago
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markjalbContributor I
asked in Controllers and Music services

Apple Music playback interrupted saying 'Unable to play - the song is not encoded correctly'

When I stream songs from Apple Music via the Sonos app, playback is occasionally interrupted with a message of 'Unable to play [insert song name] - the song is not encoded correctly'.It's unpredictable when it happens, sometimes it could be half way through a track and it occurs, also happens multiple tracks in a row. Other times it could go through multiple tracks with no issues then the error suddenly occurs.I've done all the troubleshooting stated on the Sonos website but I'm pretty sure my setup isn't the problem because I use a Radio App and also use YouTube Music via the Sonos app with no playback issues, the error just happens with Apple Music.Has anyone else experienced the same issue? Suggestions on a possible fix?

48
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2 days ago
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TilionContributor I
asked in Controllers and Music services

deezer, amazon music disappeared

Since this morning and an update, all outside services disapeared. I can’t add Deezer it’s not proposed anymore. The services list is empty.please helpthanksCarole

5
J
2 days ago
pl_svn
pl_svnContributor II
asked in Controllers and Music services

Sonos updates take forever!

hieach and every time there’s a system (HW) update it takes forever to installI tracked the issue down to… some Sonos speakers registered in my account are in a different house (my country house) and the updater keeps searching for *all* of my speakersI believe this behaviour started with OS2 This can only be fixed by Sonos, right? :-/

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pl_svn
2 days ago
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Jaynie2402Contributor I
asked in Controllers and Music services

losing my hair!!

For the love of God please can someone help. For so many months now I’m in despair with the 6 Sonos speakers I have in this house!Everytime I try and play an album from my Amazon prime account (which was always working perfectly for 3 years) now isn’t!! It either doesn’t play the artist at all or plays 1 track or so and then plays something completely random. What is that about?!! I’m seriously tearing my hair out!! Please help someone. Thank you  

1
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3 days ago
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