Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
- 2,471 Topics
- 17,084 Replies
Tune-In blocking foreign radio stations in the UK Master thread
As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com)
sonos with deezer - airplay password required
Hi ,i saw similar issue on the forum but was not able to fix it.i try to Connect from deezer on sonos era 100 through airplay i have a windows to enter my airplay pssword but i do not have. Same issue from youtube. I already tried to reinstall from scratch but did not work. ( iPhone and sonos softwares are up to date) i have no Apple TV. Sonos not visible in home application. how to fix it?except that very nice product ;) thanks alexandre
Spotify Premium Duo - My private playlists and recent played songs showing up in Sonos (2) app.
We have Spotify Premium Duo, which includes two accounts with different username/passwords.But when we use the Sonos 2 app, in our home 5.1 surround livingroom to listen to music, all my private playlists and recent played songs etc. shows up on my partners Sonos 2 app.I don’t want my partner to see what songs or other audio and playlists I have created or listened to.And actually, I have an old Sonos setup too in my office, which is where I play most of my Spotify playlists (that room use the old Sonos app). I don’t tend to use our Sonos 2 system for music apart from on a Saturday night, rest of the time I only use our Sonos system for TV/Netflix.So, how do I:Block/stop my Spotify Playlists / private listen activities and recent played songs etc. show up on my partners iPhone when we both use the Sonos 2 app on our phones? I want my Spotify things to only show on my Phone, not on my partners. I don’t want to see her Spotify activities either of course. Thanks,CatDad
Sonos stops playing Spotify commercials
I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on.
sonos connect keeps disconecting from network
I have a sonos connect that keeps disconnecting from the sonos app and our network. I go in and factory reset it, reconnect it to our sonos account, play music on our hard wired speakers for maybe a minute or two and all or a sudden the sonos connect can not be found and the music stops. Any suggestions for how to fix? I did send a diagnostic ticket to sonos 1066180950.
iphone 14 wont connect
same problem as others here. iPhone 14 wont connect to existing S2 system Is connected using my iPhone 12 Prom Max, Android Tablet, and Windows Desktop PC. Have jumped through all the hoops here including network setting location etc… rebooted numerous times. Called support twice and got hung up on. Anyone else have ideas? Diagnostics sent as welliPhone 14 WOnt connect: Diag#: 1380353037iPhone 12 Pro Max: Succesful Diag: 113682776
Songs skipping Again
I noticed that songs playing from a Spotify playlist we’re skipping again. This has happened numerous times over the past several years. I followed the suggestion from someone in support and purchased a Boost. The problem sorta went away. After the last update to the app and speakers this week, the skipping has started again. Unless you’re paying attention you probably wouldn’t notice it. One song plays and then next song will play for about 15-20 seconds and then will skip one or two songs and start playing again. I’m the past a notice would pop up saying “Connection to Spotify was lost” The past couple of days no pop up message. It just skips to another song. I did the unplugging the modem/router and all the speakers+Boost. What I did discover that this is happening when the CROSSFADE is On. I like crossfade but I totally dislike the songs skipping. I have turned it off 3 times and it seems to work fine. I turn it back on and the skipping resumes. I couldn’t find this issue anywh
TuneIn no longer supported, custom urls no more?
I see that in the Add Services dialog, TuneIn is listed as “no longer supported” (on mobile, Desktop doesn’t include the summary text). We are supposed to use “TuneIn (New)”, which requires a TuneIn account to work.Looks like this means we cannot add custom URLs any more once TuneIn (classic?) is removed?Support, can we get an official statement on this please?
Sonos S1 hangs when attempting to add any music service
Hi. I’ve had an S1 system for over a decade (3x S5 gen1, Amp and Connect) and it generally worked fine. Over the years I’ve subscribed to (legit) Napster, Spotify, Tidal, Qobuz, Apple Music and Deezer. Plus BBC Sounds and a few other services without issue. Last night, we purchased our first S2 product, a Move. I removed all existing devices, reset them and, after setting up the S2 with Move, created a new clean S1 system.All of the devices are there, but the only thing I can connect to is Sonos Radio. If I click to add a music service I just get a spinning ball type icon (happy to share a screen grab if needed) and the app hangs. It responds fine if I select to add a voice system.I’ve obviously rebooted everything multiple times. I’ve reset the S1 app. I’ve deleted and reinstalled it. On two iOS phones. Nothing works. There are no issues using the Move on the S2 app. All services are visible and available to add.I spent over an hour on Sonos chat and was ultimately told to call the UK
MY SONOS APP WILL NOT LET ME SIGN IN - PLEASE HELP!
It had been working flawlessly until roughly 2 weeks ago. I can access Sonos website on my laptop using my ID and Password. So no issue with either of those. On my phone app – it will find the system and allow me to only stream Sonos radio stations throughout my various rooms. I cannot access my Apple Music playslists or Sirius/XM I have not changed my router or eero mesh system I have unplugged the router, all eero stations, and the Sonos system (amps etc.) and replugged them in I have removed and reinstalled the Sonos app several times I have checked the settings on the iphone to ensure that Bluetooth, WiFi, Local Network, Background App refresh and Cellular Data are all on. Every time I attempt to sign in with username and password so I can access I get the same 3 screens: SCREEN1 – “Let’s Try that Again – Something went wrong. Make sure your mobile device is connected to the internet and try again.” <click Try Again button>. SCREEN 2 - “Let’s Try that Again – Something went
Hello, I think it must have been the last update?My volume control on my mobile app has changed feedback. Before, when I slide it. it would click for each number up or down. Now I have no clicks and the volume does not change until I stop sliding or let go.I prefer the old method, I found it more positive and it gave a sense of quality. Anyone else? Simon
NAS Library vanished: Suspect latest software update - Need Tier II Help
Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months. On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level. Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks. Moderator Note: Removed case number
Chapter lists on audible
Is there anyway I can see the chapter list on Sonos app when i am listening to a book though audible? Currently I just have to press the skip or rewind buttons to find a chapter which is annoying if you need to go back say 20 chapters for the kids.Just want to be able to hit chapter 4 and go etc. Just seems such a long winded approach
AAC audio files from apple music not "encoded correctly"
In the past week sonos has stopped playing AAC files from my Apple Music library anyone know why? This is happening at both houses so I know it isn’t a router issue. That said, I have restarted both routers to no avail. because they always they always start you off with the old did you restart ….
Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2
Since the 15.2 release there is quite a few songs that display this error when trying to play them. These seem to be mainly songs that are not lossless. They were purchased over time from Apple Music. They will still play if I use the Apple Music app, but they will no longer play from Sonos app. I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.Is this a known issue?
Ignore "the" when sorting
At the moment, iTunes is the only app I’ve seen that ignores the first “The” in names of bands and albums. Can’t Sonos do the same?BThe BeatlesFThe Future Sound of LondonUThe UndertonesCorrect. TThe Beatles The Future Sound of London The UndertonesIncorrect. I shouldn’t have to rename everything to something like “Beatles, The” to get it to show correctly. Also, I don’t know if Sonos can be made to read Apple’s sorting tag, or adopt similar, so artists are sorted by the correct letter - Lionel Richie should come under “R”, not “L”.
Sonos Music Search
Search function is not working properly. If I search for an Artist and click on an album I used to then see a list of all tracks and could then create a playlist or just play songs easily. Now it is no longer letting me see tracks within artists or albums. I assume I have missed something I need to do or some additional update as this is dreadful. I use Amazon Music as streaming service. Thanks
Apple Music Radios stop playing
Hi, after the update to 15.2, when I play Apple Music Hits, it stops playing within 1-50 minutes. Everything else plays just well. Only the live radio stations.I’ve noticed that when it stops playing, the speaker, which plays the Apple Music Hits station disappear from the Sonos controller for a second.Does somebody else have/had the same problem?I contacted Sonos support, however, they weren’t able to help me with that. I believe we tested everything (wired, wireless connection, router restart/update, restart all speakers, delete/re-add Apple Music service, ...).Any idea? Thanks,Jakub
S2 (15.2) won't open days after updating/using
I’ve got a Sonos Play 5 (2nd generation) and I use the S2 app on my MacBook Pro. I updated it recently to 15.2 with no issues. Several days later of using it, the app unexpectedly quit and won’t reopen. I’ve tried deleting the app and reinstalling it - no change. Safeboot and a test user account have no impact. I’ve even tried to install the S1 app but it too crashes upon launch.I understand that 15.2 no longer supports El Capitan (I’m unable to upgrade the macos) but interestingly enough the S1 app has also been updated and it too no longer supports my computer.Is there a link to go back to the previous S2 app version? I’d simply disable automatic updates and that could work.
Sonos Not Recognizing Music Folder
I installed the S1 Controller on my PC and app on my phone. I’ve set up my Play 5’s but cannot get the controller to recognize the music folder on the PC. I keep getting a reoccurring message that the “Home-PC” cannot be found. That was the name of a previous PC but not the current one. Any suggestions on how to get the controller to recognize the new PC? Thank you in advance for any information provided.Where the music files are locatedError message received
Can’t log in but SONOS is playing from husband’s iPhone
My app won’t let me log in. All greyed out saying can’t connect to system. However, speaker is playing music (but even when it’s not), my husband has access to account and SONOS speaker and app works fine for him. In other words the speaker is connected to WiFi and can play though husband’s iPhone app. I have deleted my app and tried again but app thinks I’m trying to connect a speaker to the system. How can I log into the already existing account which we’ve used since we bought out first generation speakers? How can you troubleshoot if you can’t even log in?
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