Sonos Settings Not Working In iOS

Update:

Spent 1.5 hrs talking to Sonos Level 2 Tech Support. They performed a screen share and saw the behavior.

Rebooted my entire system with no improvement. Also discovered that similar behavior in some areas is occurring with my Era 300 stereo pair as it says there is no Voice assistant installed when there is.

Accordingly, they indicate that what is occurring has never been seen before. Sonos Level 2 is thinking the issue may have to be elevated to Level 3 Engineering after they conference. I will keep updates coming.

Update:

Case has been officially elevated to Level 3 Engineers. Waiting for email to set time and date to discuss issues.

Update:

While waiting for Sonos Level 3 Engineers I have confirmed that Android has no issues. In fact I can open Sonos on my Android tablet and perform operations that Sonos on iOS will say “Something Went Wrong”.

I don’t know if it’s totally the iOS app or that my system wants to default to Android. That would be unfortunate as I am locked into Apple for all my tech.

If my system is defaulting to Android the only solution I can imagine (barring a solution by Sonos Level 3) would be to factory reset all my Sonos to flush out Android and setup the entire system using iOS. Of course I’ll not do anything until a hear back from Sonos Level 3.

Note: I only purchased an Android device for testing. It was never my go to OS. Ironically if memory serves me correctly my issues with iOS occurred after the last App update for Enhanced Navigation. Turning Enhanced Navigation off makes no difference; so I can’t positively say that the last update is the cause.

There is no such thing as a sonos system “defaulting to android” or anything else. 

Have you tried removing the Sonos controller from your iPhone, rebooting the phone and then reinstalling it?

Thanks for your suggestions. All of what you suggest has been done by me and with Sonos Level 2. The issues have been confirmed by Sonos Level 2 even during a screen share. Level 2 observed the experience with iOS and Android and even used the term that Android seems to override iOS. Just FYI, Sonos can see my entire system even deeper than I imagined. That’s why it’s being elevated to Level 3.

I don’t know how “schooled” you are with Sonos Technology. That said…As you will recall in my post I used the term “if” my system is defaulting to Android. When it comes to tech I’ve learned never to say something is not possible until proven as such.  😊 

BTW…I’ve only interacted with Sonos Tech support on issues like this which has only been three times (including this instance) since 2015 (9 years less than you 😊). Point being contacting Sonos Tech support is a last resort in extreme circumstances beyond basic trouble shooting steps which we all suggest 😊

Personally, I wouldn’t say Android seems to override iOS in your case. I would say the Android controller worked, and your iOS controller didn’t.

I would be more interested if Level 2 (or Level 3) was able to reproduce the problem. Then you would know if it is something with your setup, or a more general iOS controller or Play problem. But as far as I know, yours is the first instance of this problem being mentioned.

Sonos Tech Support said they have never seen this issue. So you’re in good company 😊