Unanswered questions

I have been unable to lock Sonos settings for my Play Portable on iPhone 17 Pro MaxiOS 26.6 Sonos S2: 87.01.7 Version: 18.6 (build 96.0-79160)The settings are:Alexa Wake Word Bluetooth Idle Auto-Discount Battery Saver WiFi Power SaveI have been able to lock the above settings using my Android TabletAndroid:16 Sonos S2: 87.01.8 Version: 96.0-7960Ironically when doing so on my Android Tablet they appear as set on my iPhone. Incidentally, the Alexa Wake Word works as well.There is definitely an issue with Sonos running in iOS at least in my region. Another member in the UK indicated that their settings were working in iOS; although I don’t know which version.I have submitted Sonos diagnostics for iOS and Android 

After a long time with no particular issues, I changed access point (a router in AP mode to which an Era 100 and Pixel phone both connect) to a newer tri-band model. The speaker remained on 5GHz but the phone is WIFI 6E capable which can offer 2x speed - although it isn’t great at detecting the 6GHz network SSID.There are two configs - my usual which is separate SSIDs for each band or a more common router setup of a single SSID for multiple bands.I switched to the 2nd scheme as it’s possible for a device to connect quickly on 5GHz and then switch over to 6GHz. But each time it switched the Sonos mobile app would no longer see the speaker for some reason. These are just WiFi bands - the router and network remain common.Getting back on to 5GHz with single SSID instantly resolved it until the phone switched to 6GHz again, and having separate SSIDs with the Sonos on one and the phone on the other also works fine - so that’s what I’ve gone back to.Possibilities include the router, android /

I have a named group “Upstairs”. Hey Sonos, play August by Taylor Switch, just UpstairsIgnores the location, uses last device. What is the syntax to play to a named group?

Time for Sonos to upgrade their environment so their platform can be controlled by LLMs - need a full MCP server that can be called by LLM Agents

Love my new Sonos Play’s, and Alexa seems to working properly, except for one feature we love and miss in our household...All previous Sonos units support a whole-home intercom feature Amazon calls ‘Make Announcements with Alexa’ that we can trigger by saying“Alexa, broadcast: _____”https://www.amazon.com/gp/help/customer/display.html?nodeId=GKACGU9SSBEYA2TX But Play alone seems to not support this very useful feature -- any plan to support it?

On my Plex Server, I have two Smart Collections (a.k.a Playlists), each having approximately 1500 tracks. These are easily browsable in the the Sonos app, but no tracks can be played from these Collections. The same tracks can be played if you navigate to the correct Album and play them from a shorter list. I guess the Sonos players are failing on the length of the queue, since all the tracks in the Collection are added to the queue…?Do the players have a limit to the number of tracks they can handle being added to the queue?

Hi, I’m using a Sonos Beam Gen 2 connected to the HDMI 1 eARC port on an Alienware AW3225QF monitor. My PC is connected via DisplayPort and my PS5 Pro via HDMI 2.The Beam works correctly once connected and audio passes through fine, but since enabling HDMI CEC/eARC, I’ve had a recurring issue where the monitor fails to wake after being left in standby. The monitor power LED stays on, but the screen is completely black and even the monitor’s own OSD/joystick menu won’t appear.The only way to recover it is to disconnect the monitor from power and all cables, fully discharge it, then reconnect everything.I’ve updated the AW3225QF from M2B106 to M2B110, factory reset it, enabled DDC/CI and HDMI CEC, and I’m using the HDMI cable supplied with the Beam.Before adding the Beam/eARC setup, I used the monitor for around a year without this issue.With the Beam and PS5 disconnected and the PC running over DisplayPort only, the monitor enters standby and wakes normally.Has anyone used a Beam Gen 2

I’m having an ongoing HDMI/eARC issue with my TCL C655, Apple TV 4K and Sonos Beam (Gen 2).The setup is:● TCL C655/Q651G TV● Apple TV 4K connected directly to the TV● Sonos Beam 2 connected to the TV’s eARC port● HDMI-CEC and eARC enabledThe main problem is that the Apple TV does not consistently negotiate the correct audio format with the TV/Sonos.With Pass Through, Dolby Atmos sometimes disappears completely from the Apple TV audio settings. After restarting or changing settings, Atmos may come back.With Auto, Atmos is detected, but regular 5.1 content from apps such as Disney+ can sometimes be sent to the Sonos as Stereo PCM instead of Dolby Digital 5.1.I also occasionally get audio interference/static noises when navigating the Apple TV menus, which makes me suspect an HDMI/eARC handshake or compatibility issue.Everything works correctly at times, but the behavior is inconsistent and seems to be related to the TCL rather than the Apple TV or Sonos.Has anyone experienced the same is

My playbase lost connectivity. It is connected via ethernet. Initially I thought the problem was a loose ethernet cable, but after swapping the cable and verifying that the cable was connected to our network properly, I still could not get it to connect. I then performed a factory reset, but the playbase did not appear in my sonos ap as waiting to be connected. I reset again, and still everytime I went through the ‘add speaker or component’ process in the ap, no new speaker was found. I’ve tried it with the ethernet cable connected and un-connected. What further steps could I try before concluding that the playbase is broken? Thanks. 

I have an open concept house. I use a home theatre system with the arc under the TV and two rear speakers (both era 100) and I have the sub to go with it in the front. My wife complains when she is cooking in the kitchen she likes to watch the news but all of the speakers are located in front of that area. I wanted to add one more speaker that will play all of the sound in the kitchen (not just back ground noises like my eras do) what do you all recommend?

I’m well aware the issues of the floating ground in the ZP80 and my setup has been a little fragile  but good enough in that regard. However, For my ZP80 zones I had to get new power amps (long story) and they are unusable. Cyrus Stereo 200s so very decent kit, replacing a variety of Tag, XTZ & audiolab.Using ZP100 as a pre-amp only they work fine. I know it’s ground loops. I’ve tried connecting mains ground to RCA outer on the ZP80, no effect. I tried same to chassis plate under the ZP80, no effect. I tried ZP80 RCA outer to Cyrus chassis, no effect.I’m reluctant to try RCA ground loop isolators - cheap, yes, but theory says they will degrade the sound making a monkey of my expensive amps! However, has anyone any experience can feedback?Aside from that my solutions seem to be to use an external DAC with optical input or buy a couple of used ZP100s in pre-amp mode that I know will work. No point switching to WiiM because they will have similar issues.Any thoughts?

When listing to a station like 90’s Radio i get German voice over for some announcements. Is this fixed or can the region be changed to receive the English version.

HiWhen working on groups in the settings:When entering a group to see what's speakers in that group -> no change done -> going back (arrow) or cancel (X): Message for "do you want to" appears. If going through several groups this message box is disturbing.The message box/question is of course important if do a change and use arrow/X, but when No change is done it should not appear.Amund 

Det ene højtaler ,kan jeg ikke logge ind og det andet slet ingen connection

Hi guys,  Ive got a beam gen 2 with mini sub. Ive also got a era 300 and a move two.Also Sony bravia 5 Up till yesterday ive been able to watch and listen to YouTube music rich and seamless through all speakers just like I can with Spotify or sonos music. I should note that when watching Netflix or streaming sports through sky(nz) the era 300 and move will often drop out, hugely annoying- i was told the move wasn't setup for that kind of listening so I should buy the era 300. New speaker no improvement.  I think a fix for this is get another era 300 and setup sonos home audio through both 300s, but the space isnt that big and the speaker cost nearly $900. But I digress Right now i can only watch and  listen to YouTube through the beam and connected sub. When I check the era 300 and/or move box the sound coming through is atrocious.  The 300 and move sound great on Spotify etc  I know it can be done because I was doing it last week. So frustrating But not as frustrating as walking round

My Boost no longer appears in the speaker list or room list, which looks like the norm from other comments.  It shows in the About list.  I tried changing the Sonos channel, but it still doesn’t show.  How do I connect it so it works if it doesn’t show up as a room?

Helloreaching out for help with issue with connecting my two ERA300’s to a new 5G router from THREE. I have sent off as a last resort for an adapter to connect my router with and ethernet cable to my speaker one at a time do you think this will resolve the issue ? 

Hello.  I have a pair of Play1 speakers set up as a stereo pair in our kitchen and the speakers keep on disconnecting.  I have to unplug the speakers, wait about 10 seconds, and plug the speakers back in.  The NEEDS ATTENTION and NOT CONNECTED disappear after a few moments and the sound returns until the speakers disconnect again.  I also have a pair of Era100 speakers and they don’t have this issue.  I have tried everything as recommended in the troubleshooting articles but nothing seems to work.    We have an ARC SL in the family room which is next to the kitchen.I also have a Netgear extender in our home.  The extender is at least 30 feet away from the Play1s.  I have read in the articles that an extender could cause the connection issues.  Could this be the case?I hope all the foregoing makes sense.  Thank you very much for your assistance!  I have been a Sonos customer for a long time and I am very satisfied with the products in our home for a long time.

Hello, In a future app update, it would be great to include a shortcut—or the ability to create one—to the TV system's surround audio menu for setups using a soundbar and rear speakers. This would make it easier to manually adjust home cinema audio levels without having to navigate through Settings > Room > Surround Audio > TV Level. Thank you.

Hi!I own 2 Sonos 1 gen 2 since many years ago and I’ve recently been contemplating to buy 1 or 2 more speakers. But after digging around it seems Sonos 1 is no longer produced. If I buy for example era 100 will it give significantly different quality of sound that it will spoil the vibes when the speakers on or do you believe that it’s okey to mix and match different gen of speakers?

I have a Sony Bravia 6 with arc hdmi connection and a Sonos ultra soundbar with sub and era 300.  When I launch a film from Apple TV i am in audio stereo pcm and not 5.1Is there any solution ? 

I have an Era 300 and a Roam Gen 1. The Era 300 doesn’t get used much any longer to its full capacity so am thinking of trading both in for a new Play.I did once have a Move but was too powerful for our small-ish garden.Any thoughts/comments welcome 😀

Hi I have S1 products and since changing my WiFi I have not been able to connect to my S1 Play 5. When I try to use the S1 app to find it I get stuck in the loop where it tells me the app must be updated but then updates to the S2 app which is not compatible with my products.i have tried the solution of deleting and re-downloading the s1 app - this has not solved the problem. what else can I do as I can’t use my main speaker?  thanks 

I have a Sonos Roam 2, and for the past two days I haven’t been able to connect it to my Apple devices via AirPlay.The issue occurs both at my office and at home. I have already tried everything I can think of, but the speaker does not appear in the AirPlay device list. The Roam 2 is connected to the same Wi-Fi network as my Apple devices.Bluetooth works perfectly, and the Sonos app also works without any issues. The only problem is connecting the speaker via AirPlay.At home, I have other devices connected through AirPlay, and they work without any problems, so the issue seems to be specifically with the Roam 2.Could you please help me troubleshoot and resolve this issue

I am long time Sonos user of 25+ year, when Sonos first came out with their products,  including the CR-100 remote control. I use my Sonos system largely through a Crestron back end and a Josh front end for voice control. I was having some problems and had to access the Sonos app on my iPhone (for the first time in over a years, when I installed the V4 subs) and was appalled at how absolutely impossible it is to navigate and use the new supposedly improved iOS app.  The CR-100 of 25 years ago was light years better than this!In the hope that my macOS and Windows versions of the app would offer some relief, I re-installed old versions that I had only to discover that they are no go with the S2 platform.  More progress!While I understand that technology moves on and hardware / software evolve wth it, it is mind numbing that access, capability, control, enjoyment and usability to name but a few have regressed to this extent. We have less functionality than the CR-100 and CR-200 of 25+ yea