Unanswered questions

there’s no power showing on one of my Sonos connect boxes. How can I tell if the unit is in need of replacement, I unplugged it and plugged it back in in the white light on the front is still not showing up

I am wondering if anybody has had problems with the Sonos app occasionally disconnecting while it plays music, from both Spotify and Apple Music.   I submitted a diagnostic to Sonos, but the rep on my subsequent chat did not have a definitive solution.   He suggested I phone CS, because they have better diagnostics.I tried disconnecting my wireless speakers on a hunch, but the problem recurred after that.   Could these glitches be on the Sonos end?   Has anybody definitively solved these?    Thanks.

I’ve just replaced my Arc with the Arc Ultra in my home theatre set up (Arc Ultra, 2 x Era 300’s 1 x Sub mini) I just unplugged the Arc and plugged the Ultra into the same leads. Added the Ultra in the app, all ok. Now I can’t add the Era 300’s or the Mini. I have removed them from the original Arc set up, powered them off and rebooted the router and my phone, but still showing as not connected so I can’t addd them to the Ultra.

Qerria saber si es posible dar las ordenes al Sonos Move II en castellano o Español. Gracias Moderator edit:Google Translate-I'd like to know if it's possible to give commands to the Sonos Move II in Spanish.Thanks

Trueplay works on individual components of my system. But when I create the home theater set up, I cannot get Trueplay to initiate. I am able to do the first balancing step but the final Trueplay walk around the room step does not begin.  Error says unable to perform Trueplay at this time. Try again later. 

Sonos Arc Ultra – Unable to Check for UpdatesI’m looking for help with a Sonos Arc Ultra that was working normally but now cannot complete a required update.BackgroundArc Ultra and Sub Mini were previously working correctly via HDMI eARC. TV detected the Arc Ultra properly. Dolby Atmos/Dolby Digital status was visible in the Sonos app. The system sat unused for several months.Current IssueThe Sonos app immediately prompts:“Update Required”When I try to update, I always get:“There was a problem checking for updates. Try again later.”The app won’t let me access most settings because it redirects to the update screen.Troubleshooting PerformedNetworkVerizon FiOS internet is working. Confirmed Wi-Fi internet access on iPhone. Sonos system status page shows no outages. Rebooted router.Arc UltraPowers on normally with solid white LED. TV audio works. Appears in the Sonos app as “Living Room.” Discoverable by the app with no signs of hardware failure.Ethernet TestConnected Arc Ultra directly t

Voice control en Español ??

Hi everyone. Just changing my sub mini to a sub 4, sorry to sound dumb but do I just change them over, the sub mini is  going in to another room.  Many thanks for your help

How do we shuffle our Apple Music library songs on our ERA 100s or ERA 300s?

Here is the tick tock of what happened.I was gifted a Move 2 a couple of years ago; it worked like a charm. I got ambitous and purchased a second Move 2 and successfully made a stereo pair with the gifted Move 2.  Again it worked like a charm. Lately, meaning with the last two weeks, a “phantom” signleton Move 2 has appeared. The Stereo remains in the list of speaker. The prorgam playing on the stereo pair show it playing on the stereo pair and this ‘ghost’ speaker. I did not add or alter my setup; I have the voice assistant turned off.Why is this happening? What is the permanent fix to this problem?  Thanks.I have added screen grabs to support and illustrate what is going on. I hope they are not too large.  

Currently have an Era 100 on its own and looking to upgrade to a home cinema setup. I’m looking to buy a Sonos Ray and then a Sonos Era 100 SL. Can I use my current Era 100 and the soon to be bought Era 100 SL and pair them together as rears? 

Hi all/anyoneI have a Roam 2 with a Sonos wireless charger and plug.Unfortunately the lead is too short so I added a 1 metre usb extension lead. All worked well but on one occasion the battery discharged overnight, so I replaced the extension lead with another and all was fine but yesterday the wireless base started flashing red so I took the usb extension out and all it all works, but I cannot put the speaker where it needs to go.I’ve found out from the Sonos bot that I need a cable capable of delivering 5v/2a (10w) of power. Has anyone had any luck with this?Thanks for any help.

Hi everyone,I’m looking for advice on the optimal placement of a Sonos Arc Ultra. The current offer is ending soon, so I’d really appreciate any quick guidance.I’ve attached photos of my full TV cabinet. The Arc Ultra would be placed on the second shelf, which currently measures 147 × 13.5 × 6.3 cm. We’re planning to remove the wooden panels from the top and bottom, which would increase the height clearance to around 9.5 cm.For additional context, the distance from the bottom of the TV to the start of the soundbar shelf is 14 cm, so I believe the recommended TV clearance requirement is covered.I’ve seen mixed opinions online, so I thought I’d ask here. We can also remove all four wooden sections if needed, as they appear to be glued in. I’d prefer to avoid wall mounting, as this alcove cabinet was built specifically with a soundbar in mind.Given these dimensions, would it be safe to go ahead with the Arc Ultra and still get the best performance from it? My main concern is whether the a

Has anyone had any bad expereince with refurbished items long term? I am thinking about buying a refurbished one but kind of worried about spending a lot of money on something that is potentially problematic or may become one after warranty is done. I know Sonos say that they have been tested extensively but wanted to see if someone had any bad experience or has it been generally positive across.

Hardware:Sonos Arc (firmware 18.4, build 95.0-77060) 2x Sonos Era 300 surrounds (firmware 18.4, build 95.0-77060) Sonos Sub (firmware 17.2.5, build 86.7-77050) All on dedicated Sonos VLAN, UniFi UDM Pro with U7 Pro AP, all devices AP-locked, static IP reservations setProblem: The Arc repeatedly drops completely off the network, bringing the entire group down with it. The app shows all four devices as "Not Connected" and a full power cycle of all devices is required to recover.Network logs confirm the sequence every time:Arc drops off WiFi first Era 300 surrounds and Sub immediately start disconnecting and reconnecting, trying to find their controller Entire group unavailable in app until power cycledThe Arc is most likely the root cause, the surrounds and Sub are just reacting to losing their controller.Signal and network are not the issue:Arc shows excellent signal (-27 dBm) when connected All devices have static IP reservations All devices AP-locked, no roaming No firewall rules bloc

This concerns a problem I have using S1 on my Imac desktop only.; no problem when using it  on my Iphone or Ipad.  On the Imac I am unable to perform the basic function of searching within Amazon Music (searching within any specific field: Artist, Album, etc.) in order to then “drill down” further “.o specific searched-for items and add them to my queue.  Having chosen Amazon Music under “Select a Music Source”  I end up with the screen in the attached photo. The “Search” functions within this screen seem to point only to Artists, Songs, Albums etc. that  I have previously accessed (on previous S1 outings), but to come up empty for my current search “argument”.  Any advice much appreciated! 

I have 5 older Sonos speakers, all require being plugged in, If I want to add speakers can I buy the newer wireless and will they all be able to be grouped together and played at the same time? Thank you!

I burned a new album to my music library. I played it several times on that day. The next day, I went to play it from my Windows Sonos app. The app said it had updates. I applied them. With the same playlist on the same speakers as the day before, I went to replay the album. It failed withCouldn’t play <music library file>.flac. Try again.I rescanned my music library. That did not help. I tried again and again. That did not help. I waited for a couple of hours and I could start to play the album. I stopped midway through the first song.Today (two days later) I retried playing that same album on different speakers. I get the same error. I tried other speakers, even the original ones, and I still get the same error again and again.The only thing that has changed in my system was the Sonos update. Did Sonos break my music library again? Apparently so.Am I the only one?update:I tried replaying the two prior albums from my recently played history.They started to play fine. I then trie

As per title, i use two sonos one 2nd gens. One fell and now the bass is distorted (unless i put -4 on equaliser)Ive opened the speaker as im impatient, if i have the speaker opened slightly the distortion stops. Obviously i dont want that but before i go any further, can i really fix this 

Does anyone know where or how I can purchase the original Sonos Ace travel cases? I think they’re beautiful and high-quality; it’s a shame that, since I’ve been moving around a lot, I lost mine. I’ve tried looking for original options, but they’re not available on the official Sonos website.I admit it was my mistake, but I’d like to buy an original one. Thanks.

To jest marzeniem wielu użytkowników Sonosa 

Is Sonos resolving this support problem?

How can I get this speaker to work?Moderator edit: Picture with serial number removed

As per title, i use two sonos one 2nd gens. One fell and now the bass is distorted (unless i put -4 on equaliser)Ive opened the speaker as im impatient, if i have the speaker opened slightly the distortion stops. Obviously i dont want that but before i go any further, can i really fix this

I want to install 4 satellite sonance SGS Speakers and 1 sonance SGS subwoofer. I also want to listen to music via the Sonos amp for this zone. Can I use one Sonos amp or do I need the Sonance amp and also a Sonos port.