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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

10000 Topics
Corry P
Corry PSonos Staff
posted in Home theater
Arc Ultra Surround Sound change!

Hi AllWe are happy to announce to all Arc Ultra owners that the latest Sonos system update (issued today) includes a change to the behaviour of the “TV Level” surround setting slider option, in response to your feedback.Previously, the slider had an effect on the apparent volume of the Arc Ultra itself, as the Arc Ultra is involved with the rendering of the rear channels, even when rear speakers are present.Now, the new behaviour of the “TV Level” setting will be that it will only affect the rear drivers/speakers, rather than the rear channels. The result of this is that when adjusting “TV Level”, you will no longer hear the audio coming directly from the Arc Ultra increase or decrease with the slider. Instead, you will only hear the surround speakers raise or lower their volume with the slider.I hope you all enjoy the change we’ve made - happy listening!Please note that I am keeping this thread separate from the threads already extant in relation to Arc Ultra and it’s audio profile. I

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garfieldairlines
garfieldairlines
posted in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

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Ken_Griffiths
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PeapodContributor I
posted in Portable speakers
Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

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cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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dg757Contributor I
posted in Components and Architectural
sonos connect flashing red light

Hi.  My sonos connect disappeared from my system according to my phone app.  Multiple attempts to find it/reconnect were unsuccessful.  I tried turning it off and on again.  That didn’t solve anything.  I tried resetting it.  That was a mistake!  Now, I just have a flashing red light.  I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.”  That seems unlikely considering the connect is so old (how long has this been a known issue)?  Any ideas on how I can get my connect working again?

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JaeEmDoubleUContributor I
asked in Home theater
Sub Gen 2 connected but no output

I have a Play Bar, play 1 surround sound and gen 2 sub connected on wifi, using Apple TV and Sony TV on Dolby 5.1. Since the app incident, my sub has simply stopped any output. I can see it’s connected to the Play Bar in the system but there’s no bass, vibration, sound. I’ve spent time chatting with Sonos and sent all my diagnostics, but to no avail. Has anyone else had this issue?

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getridofpatrickspenceContributor I
posted in Ask a question
Patrick Spence

I grow increasingly concerned that Patrick Spence may not be able to afford his current lifestyle in Silicon Valley after dismissal. Does anyone know if he will be OK?

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StantanaContributor I
posted in Home theater
Beam Gen 2 metallic/robotic

Good evening everyone,I’ve been dealing with a well-known issue with the Sonos Beam for over a year now.The sound sometimes comes through metallic/robotic.I’ve contacted Sonos multiple times, and each time I’m asked to run various tests, even though this is a known issue with Sonos.I see many people on this forum with the same complaints—some of these posts are from three years ago!Sonos still states that there is no known resolution time. How can this be taking so long? So many examples of this issue have already been shared. Are there others still waiting for a solution to this problem?  

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GuilhermealmeidaorlContributor I
asked in Speakers
not connected/ cant find update / erro 1.066/1.106/1.005

Inacreditável!! ambas caixas pararam de funcionar!não consigo conectar, app não acha atualização !! Moderator Edit: Google Translate- Unbelievable!!both boxes stopped working!I can't connect, the app can't find an update!!

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Sotiris C.
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nospamAvid Contributor I
asked in Ask a question
SONOS Connect Amp

Is a SONOS Connect Amp serial 1603 a Gen 2? I am pretty sure Gen 2 starts after June 2015 so March 2016 should be 99% Gen 2 right?

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Jamie A
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hastaboeraContributor I
asked in Speakers
Feature request visualizer grouped speakers

The Idea is to have a different led color to show speakers are grouped. We group from time to time and then when someone stops playing the whole group stops. If you visually see the Sonos is grouped you know you need to ungroup.

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Jamie A
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SchubertFanContributor I
asked in Controllers and Music services
FEATURE REQUEST: 30 seconds forward / 15 seconds back for podcasts

Ever since the app “redo” a basic function has been missing when playing podcasts via the Sonos app:  the ability to fast forward in 30-second and rewind in 15-second increments.   I’ve read that Sonos thinks this is not necessary because one can ask the Sonos voice assistant to fast forward or rewind.  There are two key reasons why this does not work well: 1) it assumes one has Sonos voice assistant enabled on every speaker and 2) it takes longer than tapping an icon.  I’ve also read that Sonos says we can just drag the timestamp to where we want.  True, but 30-second increments are perfect for skipping ads in podcasts and it’s difficult to be that precise with a slider.

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Blue WindyProducer I
posted in Home theater
I submit an idea to implement TruePlay multi-profile feature.

There have been requests to implement TruePlay multi-profile so far, but the reason it hasn't been realized is because the flash memory in the soundbar can only store one Trueplay profile.So here's one idea to work around this limitation: store the TruePlay profile in the cloud, either in the smartphone app or in your Sonos account, rather than in the soundbar. Then, when the user wants, we can transfer the profile we wants from the cloud to the flash memory in the soundbar, overwriting the profile stored in the soundbar.

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Schlumpf
SchlumpfVirtuoso
posted in Controllers and Music services
iOS app bug? - unmute via app volume slider doesn‘t work

Normally you can unmute a muted single room and also a muted group of rooms by moving apps volume slider. Latest Android app for that works like expected, but latest iOS app doesn’t and I suppose it’s a bug. ​@Corry P or another mod… can you confirm if it’s a known issue?  Using volume slider for a single room or main slider for a group of rooms doesn’t work. Just using the room slider of a room that is part of a group will unmute this single room. On Android it works in any case.  Here‘s a video of my iOS app (latest version) on iPhone 14 (latest iOS version). Using iPad 10 it’s exactly the same.  https://www.dropbox.com/scl/fi/ynvt2pcu6nscpbdl9f4gk/Video-26.04.25-23-29-36.mp4?rlkey=j29oka3gk537rumrcdv4g4s51&e=1&st=u4lre1i1&dl=0

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branaContributor I
asked in Controllers and Music services
I would like to stream music from a mac computer without using a phone app

Hi, I would like to stream music from my Mac computer directly to one of several sonos speakers that I would like to purchase.  I’m thinking about purchasing a port-Network Audio Streamer that will connected directly to my computer and play what I want without relying on some paid streaming service.  More importantly, I don’t want to a phone or phone app to control anything.  I wish to have my computer directly control my sonos speakers.  I understand to control the equalization of sound (bass/treble) you have to use a phone app which is fine and hopefully that’s a one time setup, however if I want to play music, I don’t want my phone to control anything. I do not want to walk over to the other room where my phone is to play music, stop the music etc…  or, If my 4G network is down, broken, or if I lost, or temporarily misplaced my phone somewhere, it would render my system useless for days.Would I be able to stream and control my music directly from my computer?

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luckydogContributor II
asked in Speakers
volume control on the app

the app is crap and continues down the spiral. trying to control the volume of multiple speakers simultaneously by using the “main” volume controller and i get to watch the volume level of the individual speakers go all over the place. sometimes an individual speakers volume controller button doesn’t populate, just a grey line where the speaker volume button and volume level should be showing. Crap. All these speakers in my house. Don’t buy these products. The company has gotten to big for its own good. i was an early adopter, having purchased my first speakers at least ten years ago. the last two years have been a struggle and i regret the investment. 

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106rallye
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DSLAEnthusiast I
asked in Ask a question
Merging two 16.1 systems

Hi.  I am running two 16.1 systems in different homes - one was cloned from the other several years ago as Sonos had no other way to copy Playlists.  I now want to move a couple of speakers from one home to the other.   I havent upgraded anything, and the comments on the new App continue to tell me that is the right decision for me - Music Library, Playlists, ...and without a roll back plan when I discover the new system wont work with my currently fully functioning wireless I never will…..   So now to the question.If i take these speakers (a PLay 3 and a Play One), that are running identical software, and using my 16.1 app on the Android that is now dedicated to Sonos, will it allow me to add them, or will I get the ‘you need to do a system upgrade”.   Is there any genius out there that has either done this, or knows what might work.  I sadly suspect the moderators will respond with a party line telling me that the new app is great, but nope, not until there is a roll back option.   (

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BarufisContributor I
asked in Headphones
Help My sonos ace are not heard from the left side.

  I was eating when I decided to turn off my sonos ace and when I turned them back on you would only hear on the right side however the noise cancellation and the left side buttons work perfectly as I try to restart and reset them but nothing works. 

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AjTrek1
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Stephen.kungContributor II
asked in Speakers
Sonos Era 100 and 300 back/forward skip touch controls seem less sensitive and not as responsive than the play/pause button

Hey folks, I would love if everyone checked their Era 100s and 300s and see whether the back and forward buttons take a more deliberate (longer or harder) press than compared to the play/pause and volume slider buttons.It seems to be less sensitive and I need to press it multiple times to get it to register a touch? I wonder if this is a fault or by design.CheersVideo test attached  

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SymphonyContributor I
asked in Speakers
Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

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FlyorcwContributor I
posted in Speakers
sonos gen 2 sub repair

I am trying to repair a generation 2 sub. I have narrowed the problem down to the secondary power supplies. R37 has been burned out, there were posts that said R37 is a 18 ohm resistor however the marking on posted pictures show a smt resistor marked 18d. This is not a 180 Ohm resistor.  Has anyone successfully repaired a sub 2 with the problem being the secondary logic voltages ? I believe I have identified Q16 and D6?  marked as Y2 and 2F.  Any help would be appreciated, as there is very little info on the web. Thanks,  Carl

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tjr818Contributor I
asked in Speakers
Ones as Rear Speakers

I have a Sonos Beam and two Sonos ones for our TV, the Ones only kick in when music is playing.  How do I get the ones to play all sounds?

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