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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

15110 Topics

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Richie0477Contributor I
asked in Controllers and Music services

song selection

I am the main account holder, when on the sono app, when I search for a specific song, it doesn't play it, it selects artist of similar kind or same atlrtiwt but didn't song. This feature I expect if it was someone in my household sharing my account as a 2nd person but not the main account holder. Being the bill payer I expect to be able to play what I want. Any help appreciated 

3
Corry P
41 minutes ago
6
6802439Trending Lyricist I
asked in Controllers and Music services

Can no longer browse My Cloud

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online. 

23
A
43 minutes ago
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AntaliaContributor I
posted in Controllers and Music services

no streaming radio

Buongiorno,ho un problema con il sistema SONOS, da qualche tempo quando chiedo lo streaming di una stazione radio questa viene riprodotta per un paio di minuti, poi il diffusore va in standby.Non ci sono timer attivati, mentre se chiedo una playlist qualsiasi la riproduzione prosegue a tempo indeterminato fino a quando decido io di chiuderla.Vorrei poter fare lo stesso anche con lo streaming radio.Ho pensato che potesse essere un problema di streaming ma con il PC la riproduzione è regolare, il problema esiste solo con i diffusori Sonos.Potreste gentilmente aiutarmi a risolvere questo problema?

7
Ken_Griffiths
1 hour ago
I
IfnotnowthenwhenContributor I
asked in Controllers and Music services

Pandora

So I've been an avid Pandora user for decades. Now that I've gone 100% Sonos I'm having an issue.I can't use the Pandora app and cast to my system. I've tried uninstalling Pandora. It's on the same network as Sonos. I DON'T like using Pandora through Sonos because there's not as much functionality. For example can't see song lyrics or history of what's played in the current session. I'm using all the latest Sonos products and the S2 app. Please help🤔  

3
Corry P
1 hour ago
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Martin_DucatiContributor I
asked in Home theater

Samsung remote stopped working with playbar

The Samsung Remote suddenly stoped working (28/9/23). Worked for years, 2021 Samsung Q90 tv. Tried changing battery in remote, and factory reset Playbar without luck. Was able to change volume a few times, and also re-connect in the app. But now it’s nothing. Also tried deleting universal remote and setting it up again.  any body els experience this? 

2
M
2 hours ago
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dk23Contributor I
asked in Speakers

play 3 keeps dropping out

usually reliable sound and playback on my play:3 speaker until recently. now its a daily event and multiple times making the system unusable in the main.nothing has changed in terms of location of the speaker or router; have done a router reboot, power off/on of play3 as per previous comments on similar issues. what is the underlying issue here, what has changed & what is the resolution to return to the good user experience previous? have submitted diagnostics : 706080232 Moderator edit: changed “raised support case” to “submitted diagnostics”

2
D
2 hours ago
A
altodelcerroContributor I
asked in Home theater

reproducir sonido desde un proyector por barra beam 2

hola buenos dias , soy nuevo en el foro y quisiera saber por favor si alguien me puede ayudartengo una barra de sonido beam 2 conectada por cable a mi tv hasta ahi genial, pero ahora lo que quiero es sacar el sonido tambien por el proyector a traves de un fire stick 4k y no soy capaz de conseguirlo inalambricamente , alguna idea por favorgracias 

0
A
3 hours ago
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Steve55Contributor I
posted in Home theater

TV switches itself on

Since installing the Sonos Beam 2 I have had a few incidents where the LG OLED TV switches itself on at random times. This seems to coincide with the Virgin Internet being disrupted? Is this a known 'feature' and how do I stop it happening?

0
S
4 hours ago
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AudiomadContributor I
asked in Controllers and Music services

Sonos not decoding music at full Hi rez - Shame !

I think this topic may have been raised about two years ago but wonder if anyone has any further updates.I have a high rez subscription to Qobuz but am disappointing to find out that any music file from Qobuz that is not native 24/48kHz will get truncated to 16/44.1 kHz file stream.  I understand this is to do with backward compatibility with older speakers on the S2 platform.As I don’t have any speakers older than 2 years , it’s a real bummer.. No problems with non Sonos equipment I have which decodes at the native resolution beautifully. Would love Sonos to enable this to add to all the other positives in owning their speakers . Anyone has any further insider updates on this ?

21
S
5 hours ago
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ArborgContributor I
posted in Home theater

Random 1 sec audio drop when playing Dolby Atmos from Apple TV 4K

Hi. I've seen some people describing loud sound pop and Audio loss when playing Dolby Atmos from Apple TV 4K and Sonos Arc. I don't experience loud pop, but I do experience Audio loss for approx. 1 second at random places when watching content with Dolby Atmos.My setup in short is: Apple TV 4K -> [Belkin High-Speed 4K/8K cable] -> Samsung QE75 [eArc] <- [Sonos cable] Sonos Arc (WiFi: One + One SL + Sub )I've been in contact with Sonos support Norway, and we've done some troubleshooting, but we haven't found a solution yet.My observations so far:Sound drops out for 1 second when playing content with Dolby Atmos from tv, HBO Max or Netflix from Apple TV 4K. Sound does NOT drop out when playing content with Dolby Atmos from tv, HBO Max or Netflix directly from Samsung TV. Once Dolby Atmos sound completely disappeared when I was watching a movie with Dolby Atmos. Every content I played from Apple TV with Dolby Atmos consistently had no sound. Tried tv, HBO Max, Netflix and demo

25
R
5 hours ago
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LarinphillyContributor I
posted in Controllers and Music services

How to close Sonos app

When I flick off the Sonos app on Android I want it to close. Instead I get this useless notification that says something like -- stopping the app will may interrupt playback notifications. And that notification is persistent (can't be flicked off).This makes me suspicious the Sonos app is running in the background monitoring my activity.How can I close Sonos and have it be inactive like a well behaved app (aside from doing a Fore Stop)?

4
Airgetlam
6 hours ago
C
changotorroContributor I
asked in Portable speakers

sonos roam not charging

When I connect the cable, it turns on the orange charging LED for a few seconds, about 8, then it turns off. I've already tried it with different cables and adapter

2
Airgetlam
6 hours ago
F
fr_nickContributor I
asked in Speakers

How to remove speakers from your system?

I changed my configuration and removed some speakers from my system. When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work. I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked.  Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it.  Restart the app. This worked for me, the old speaker is now gone from the app.  The speaker I did it on was a roam. I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.  

19
hashirshabbir
6 hours ago
O
Ontario1Avid Contributor III
asked in Advanced setups

Sonos - Arc and Amp - Easy Way to Optionally Choose to Play through Both or Just Arc

Looking to help my brother with a Sonos set up. He has a Sony TV in his living room and two ceiling speakers in his adjacent kitchen (wired to basement). He would like to be able to say, for example, to his Alexa device (Echo or Refrigerator) to play the sound from the TV into the Kitchen.  How can this best be done?I was thinking he may need to get a Sonos Arc for the TV room and a Sonos Amp to power the ceiling speakers. The Arc could always be used for when watching TV and he could optionally enable the Sonos Amp / ceiling speakers in the kitchen when he wants to. Is there an easy way for him to be able to enable/disable playing the TV through the kitchen speakers? (It is not really practical to run new / additional cables.) And it would be ideal to be able to say Alexa play the TV through the Kitchen speakers or something like that.Thanks in advance for your support and ideas. 

9
Airgetlam
7 hours ago
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maitlanddanContributor I
asked in Controllers and Music services

iOS 17 home screen widget

With the release of iOS 17s interactive Home Screen widgets I think it’s time for Sonos to get on that no?

5
B
7 hours ago
Stanley_4
Stanley_4Maestro
asked in Ask a question

App issues with folder names

So on Android App version 15.8, but not sure when this first went wrong as I don’t use the Music Library a lot. The App appears to have folder naming issues but only on some folders, Johnny Cash has a nice mix of good and bad ones so I used it as my example.Thinking it might be an indexing issue I deleted the Library and re-added it, no changes that I could see.Got distracted by other problems and when I got to my computer today I noticed the Noson app was showing the right folder names.Can someone at Sonos see if there is anything in the Diagnostic?Diagnostic Number:  1983430384I do have a couple Rooms powered down right now, hopefully unrelated to the issue. App Folders ViewApp Now Playing view Folder view from Noson app 

1
Stanley_4
9 hours ago
J
jdill711Contributor I
asked in Speakers

Suddenly, low volume on all Play One speakers

We were gone from Sept 1-22 and when we returned, all our Play Ones require us to turn the volume from the normal 30-40 to 60 or higher just to hear people talking. What happened while we were gone? Why the change? We are running the app on iPhones app version 15.8.1 and Sonos OS version S2.

4
Stanley_4
9 hours ago
P
permanairwanContributor II
asked in Ask a question

check out order

I can't check out my order because always fail when I put my mobile phone number

2
Airgetlam
9 hours ago
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LPTContributor I
asked in Ask a question

profile name

I am unable to change my profile name. It always defaults to some computer generated name. 

1
Airgetlam
9 hours ago
W
WineGuy8418Contributor I
posted in Components and Architectural

Connecting Wireless Headphones to Sonos

Is there a way to connect wireless headphones to a Sonos system?  I have a Sonos Port, a number of Sonos speakers, only one of which has Bluetooth capability (Sonos Move).    I recently purchased a Bluetooth transmitter (Avantree Oasis Plus) hoping i could connect it to the Sonos Port, pair my headphones to the transmitter, effectively turning my headphones into speakers.  Thanks

13
M
10 hours ago
F
FrankNh Dm14Contributor I
asked in Speakers

semi-open plan set-up

Hi Sonos community! In the middle of my renovation project it is now time for the wiring, thus making it neccesary to finish my plan for the Sonos audio set-up. Mainly because I prefer to use wall mounts.My living room and kitchen/dining are semi-open connected. It is divided with sliding (ensuite) doors which are open for about 99% op the time but are flanked with big cabinets.  For the living room I am quite sure I will be going for an Arc (blue), Sub gen3 (red) and twe Era 300's (green). The sub will probably be placed in an open cabinet because this cabinet will be a part of still to be designed cinematic wall. I love watching movies and listen to music all the time. Especially while cooking I really would like to have decent sound including the lower frequencies.The missing puzzle is regarding the kitchen and dining room as to what is the best extention of the living room. Standing behind the cooking island, will I still have a good bass coming from the Sub while playing multi-roo

3
buzz
10 hours ago
K
KarlRichguyContributor I
asked in Ask a question

Alexa commands play in multi rooms

New here. I have two rooms set up (one has a single Sonos One, other has a Sonos Move and Beam). Whenever I tell Alexa on the One to play a song on Amazon Music, it plays on the One and the Beam simultaneously. I’ve been looking around trying to figure out why and I’m drawing a blank. I don’t have any multi room setups, I’ve enabled and disabled the Alexa skill multiple times and it just keeps doing it. Any advice on this would be great

2
K
11 hours ago
K
KyashiContributor I
asked in Speakers

Black Era 100 has white pattern inside from dust?

There has been an ongoing construction in my house and the dust was so bad. I noticed my Era100 started showing this pattern inside and it concerns me. I think it might be dust build up. Anyone else has the same issue? How do i clean it up…? 

4
Stanley_4
13 hours ago
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Paulie730Contributor I
asked in Ask a question

Sonos MOVE 2 bluetooth connectivity issue PRO-JECT VTE BT

Any one else having issues with the brand new move 2? I can connect bluetooth after a few tries to the project vte bt. I have to turn the Bluetooth off on the move 2, turn the bt switch on my turntable and then turn on bt pairing on the move 2 and actually connects and stays connected. check Sonos app on phone and shows connected. play a record and no sound. spent almost 2 hours trouble shooting with Sonos customer service (kind of a joke some tech going through the steps off their pre set guide) with the final outcome being that my bt device needs a screen to select the speaker (even though its already showing connected). I was then told I need to contact pro-ject to resolve the issue. which I did and they said its surely a software issue with the move 2 since bt 5.0 is suppose to be backwards compatible with bt 3.0 (the turntable). Now my roam has no problem connecting and playing music through wifi to my whole system. When move 2 was released I presale purchased because I would have

1
AjTrek1
13 hours ago
E
Edwardcrazy2023Contributor I
asked in Portable speakers

how do I connect my speaker

Connect my speaker

1
Airgetlam
13 hours ago
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