Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

SebfuContributor I

asked in Ask a question

hello I would like to connect my TV to the sonos amp but I can only use an optical cable already installed (sheath in the walls) is there a possibility to connect it via an adapter?thanks

jfrancheEnthusiast I

posted in Speakers

Is it OK to have a mix of Ethernet connect and Wifi devices?

I have 10 sonos zones at home. A mix of rooms with everything from single or stereo speakers, to full home theater setups. It crosses over 4 different floors in an old house with a lot of walls. I use Alexa often to initiate playing music, mostly from Spotify.I have a pretty robust EERO mesh Wifi network. And generally, things work. However, I have times when things don’t play. The Sonos App is not responsive. Or I have to ask Alexa multiple times to do things.I was wondering if I should try plugging a few of my Sonos speakers directly into Ethernet. There are a few locations where I can do that. However, I am worried that that puts me into a weird mix of network types.Does anyone have any advice on this concern or my idea?

Spaxx24Contributor I

asked in Home theater

Arc Ultra Trueplay Doesnt save

I have a system with Arc Ultra 300 era surround Sub gen 3sub gen 4 When i run the trueplay on the Ultra with my Android it finishes without a problem, but it doesnt seen to activate. There is no trueplay toggle button appearing and i can still change distances of surround. (All eq settings reset though) I tried with 2 different Android units and get the same result. When i Ran the normal trueplay on my girlfriends iPhone it saved. But I want to use Android trueplay because of the bass issue with subs in Ultra and trueplay

Johnsonjohnny4Contributor I

asked in Speakers

sonos arc and virgin media hub 5x router

Been with bt arc work great with surround speakers now changed to virgin media with hub 5 now cannot connect arc just keep saying password wrong when it's not driving me up wall things or never simple anyone have a fix to get me up and running 😀

rsmacca58Contributor I

asked in Ask a question

Is the access to the music library fixed?

I have tried twice to fix my Sonos access issue to my PC music library by contacting Sonos support. All my PC and Android Sonos updates are current. I was able to establish the connection for 1-2 days and then it goes away… link does not exist. My last contact with Sonos was 11/11/24. They indicated that a fix was not available yet but the release notes show Music Library improvement on 10/28/24. https://support.sonos.com/en-us/article/release-notes-sonos-app-updatesIs there a fix for music library access yet? ThanksAll I want for Christmas is my Music Library back!

Rebel.yunContributor I

asked in Home theater

Era 300 surrounds - What happens for non-atmos and music?

I have an arc + 2 subs + 2 One SL’sConsidering going to the era 300’s to enhance the movie experience with the collection I have. But I also play a lot of music off spotify usually, stream netflix/hulu...etc.Currently with my set up I am able to hear sound/music come off of all the speakers.If I upgrade to Era 300’s (as surrounds), it seems like nothing will play on those spekaers at all unless it’s atmos only content? Is that correct? Just going through the reviews and forums.I understand the front driver won’t fire when it’s set up as surrounds which is fine, but to not get any music/sound out of it at all when my One SL’s do is a little crazy. Hope I’m wrong. Can someone tell me what’s up?

PansecContributor I

asked in Ask a question

sonos drop outs when streaming music

I run a number of Sonos speakers ( 16) throughout my 3 story home . They are mainly connected through my wireless network. My wireless network consists of 5 WAPS throughout my home and have great connectivity throughout . I have fttp to my home and have a 250/50 NBN plan.my speakers all connect up when I am streaming radio but when I want to stream music from Deezer my speakers cut In and out and I can’t control the volume. I thought this might have something to do with the Sonos app updates as I read this has been not very stable. I live my Sonos system but unfortunately I can’t enjoy all of my various speakers listing to streamed music when I want to .my equipment is2 x arcs - 2 different tv set ups 2 x gen 3 subs4 x Sonos ones 2 x Sonos 52 x Sonos moves2 x Sonos roams2 x Sonos ones1 x Sonos boost hardwired to networkIf anyone has any solutions that would enable me to enjoy my Sonos speakers whilst streaming all music I would greatly appreciate it thank you regards Paul

yasser12334Contributor I

asked in Ask a question

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asked in Ask a question

Arc Ultra and Era 300 surrounds volume issue

Hi,I set up my arc ultra, sub 4 and era 300 surrounds today. The system is great except for one issue. My surrounds are way too loud. I have set the era 300’s on 80cm high stands (so they are ant ear height) and placed them 1.5 meters away from me to the side, slightly behind with them pointing towards my ears. I ran full trueplay with my iPhone but the surrounds are very loud, in a “shouty” kind of way. I’ve used the app to lower surround volume but it only goes to -15 but I think I need -30! The issue is with both surrounds so it is unlikely there is a fault with the system. I also tried turning down height in case this was the problem but it made little difference. The volume of the arc is perfect but when the same sound (while gaming) comes from the era’s is mega loud and very uncomfortable. The same issue occurs on my 4k blu ray player and Apple TV. It occurs in anything Dolby Atmos as far as I can tell. I tried turning everything off and on again at the mains in case it was a g

rcb651Contributor I

asked in Ask a question

SONOS Ray with Mic Mixer

I have a Samsung Serif with audio being output via HDMI eARC to a mic mixer. The mixer can take HDMI input and can output HDMI or optical. The SONOS Ray only takes optical input so my current attempt at a karaoke setup is Serif → Mic Mixer via HDMI eARC → SONOS Ray via optical output. This isn’t working and I’m not sure why. This setup worked perfectly with my $70 Onn soundbar.

J-manProducer I

asked in Portable speakers

Does the Roam 2 Sonos Voice Assistant work with Cellular Only?

Will the Roam 2 Sonos Voice Assistant work with cellular only? I thought that only Alexa required wifi. I’m trying to use the Roam 2 hands-free with the Sonos Voice Assistant on my bike while on the trail. The voice assistant light is on, but the Roam 2 will not respond to commands. I am able to use the voice assistant fine while at the house with wifi.

BrenchkAvid Contributor I

asked in Home theater

Can I connect Sonos Ones and a Gen 2 Sub to the new Arc Ultra?

My current set up is Arc Gen1, Sub Gen 2, and two Sonos Ones… I want the Arc Ultra but will it be compatible with the Sonos Ones and Gen 2 Sub? Thank you.

Daymo2007Contributor I

asked in Ask a question

Goobal Player HD now working with Alexa?

Have they fixed the having to turn HD on and off with the Alexa skill now? As I know before there was an issue which rectified itself by turning HD off now it says it is playing in HD but the audio doesn’t seem like this is the case.. does anyone have an idea on this as I know the Sonos app version doesn’t need an account so they don’t offer the HD as far as I am aware. Or is the only way to achieve HD is to airplay the station to the Sonos itself?

Joanita_87Contributor I

asked in Ask a question

How do I setup my alarm clock to play on the speaker insted of my phone, just like I do with the music. Pls help me Out.

not_santiagosernaContributor I

posted in Speakers

General Disappointment

As a loyal Sonos customer for seven years, I can't help but feel frustrated with the quality control and user experience of the app. It's hard to believe how the development team has managed to take what should be a seamless experience and turn it into a series of headaches. Your speakers should connect flawlessly to any service or TV system without a hitch, but instead, we're met with constant issues. It's disheartening to see one disappointing update after another, with no end in sight. My heartfelt suggestion? It's time for a complete overhaul of this clunky app. Let’s simplify it and transform it into a sleek, user-friendly experience that truly reflects the quality we expect from Sonos.

KaulfurstContributor I

asked in Controllers and Music services

Sonos updated app repeatedly crashing on iOS 17.6.1 since 8-28-24

The Sonos S2 app is repeatedly crashing on iOS 17.6.1it opens then closes. I tried going through the Sonos S1 app, but same results. S1 does not crash, but will not access Sonos S2 through S1. It sends me back to Sonos latest updated app, which then crashes. if I go to speaker, it plays last album I was playing before this Sonos update mishigoss. while I’m complaining & explaining, I would appreciate it if the Sonos app was visible on locked home screen so I can see what’s playing without having to login to iPhone to see track.

DarrenHasContributor I

asked in Ask a question

Unable to connect to WiFi network

I have 2x Play 1, Playbar and a Move 2, all were connected to my Wifi network and worked fine until recently when it stated that it could not find any products. I rebooted all products, rebooted my wifi router and still nothing. I followed all the guidance on the Sonos support pages and still unable to connect. When searching for the devices it will find them and say I am connected and then asks for my wifi password, which I am entering correct and says it is unable to connect to the network. Tried, reinstalling the app, restarting my phone and rebooting the router and still the same issue. In the end I had to factory reset all the speakers. I’ve tried setting up a new system and upgrading the network in the app and nothing happens. I contacted Sonos support a couple of days ago to see if they could help and they couldn’t find a solution at the time. I told them I was getting a new broadband provider so they said wait until this is installed and try again. I’ve not done that and still

wfoaulgcsabcnfTrending Lyricist I

asked in Speakers

Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

GryphaeaAvid Contributor I

posted in Home theater

Arc Ultra and Samsung Tv - audio drops

I have replaced an Arc with an Arc Ultra, attached via e-Arc to my Samsung QE55QN90B. They are associated with 2 Era 300s and a Gen 1 Sub.When playing from my NAS, ( Ethernet connected Jellyfin source), I get a short drop in audio every minute / couple of minutes. Only lasts a second. Sources from Atmos, to 5.1 to Stereo all experience it.As it all worked fine with the Arc, I’m assuming it is related to the Arc Ultra Any thoughts on cause / resolution ?

grarupContributor I

asked in Speakers

can't add sonos ray through android app

I'm trying to set up a new sonos system and adding a ray to it. It finds the ray just fin and connects to it. But when I need it to connect to my wifi it fails. Have two wifi networks non of them working. And the same when trying to connect it via the Ethernet cable after the 3 failed attempt. Even more strange if I connect it via Ethernet before powering it on then when getting to the wifi setup it can't find any networks. If I enter the network name my self it still fails amd doesn't even give me the chance to use the Ethernet