Get help and assistance with your Sonos system

Whenever I look for a particular artist via the Sonos app (through Apple Music) I get “An error has occurred with Apple Music. Try again later”. On the rare occasion an artists albums show up the playlist is empty. I have re-authorized my Apple account, restarted my iPhone and Sonos app. Everything shows up in the Apple Music app. Any suggestions?

HiHoping for some advice please. My nephew signed into my Sonos Ray and now it thinks he is the main account holder and won't let me update or adjust volume. He can't remember the details he used…Factory reset my only option? Thank you for reading.

I am running the latest Sonos firmware 17.2.3 (build 90077070) with several Sonos One’s and a Sonos Move.  My controller(s) Macbook Pro M5 Max (MacOS Tahoe) and iPhone 17 Pro (iOS 26.5) -- iOS Sonos is also up to date.After a recent update to Sonos, I have again experienced speaker sound sync issues.   I have not changed anything in my setup or configuration.   I have one Sonos One hard-wired that was intended to overcome prior similar issues.   These speakers are all within less than 25 ft proximity to my Netgear Orbi RBR850.So my question is has anyone noticed this degradation since recent Sonos controller updates?   I recall this being a long-term Sonos issue.

At the end of each song, the volume comes Very High before transitioning to the next song? What cause that issue?

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: The

Have 10 Sonos speaker with Arc Ultra, sub and 2 rears in the living room which sound great.  But, when I stream music through the house and change volume, the arc just drops off they group.  Doesn’t happen all the time but it’s annoying.  I was told to go in to my Frame TV sound setting and turn on and off a particular setting and it seems to work for awhile but eventually comes back.  Any suggestions?

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

Hi everyone,I’m hoping someone has see

The two Ones have been set at the edge of the kitchen, so after being there a couple of years, they have stains. What is the best way to clean the stains? I would worry about getting liquid inside the holes and damaging the electronics. Let me know how you have cleaned yours: what cleaner and what technique you used. 

Hey everyone,I was curious how people usually reorganize or reconnect their Sonos systems after moving furniture around, changing rooms, or relocating equipment during home cleanups or renovations.Do you usually rename speakers and rebuild everything from scratch, or is there a smoother way to manage room changes inside the app?I’ve noticed that larger setup changes can sometimes create confusion with grouping & room organization, especially in multi-room setups.Interested to hear how others here handle it.

I have had a Sonos system since 2019.  Started with two One SL speakers and a bridge to connect a Denon receiver and Polk Audio speakers.  Over the years I’ve abandoned the bridge because it was neither reliable or easy to use.  I’ve added two more One SL’s, a Move, a Move 2, a One, and a Play, so now 8 speakers. I stream music off Apple Music.  In the past that was reliable and enjoyable.  A couple years ago Sonos updated their App and I went through several months of buffering issues.    Eventually, after several hours with phone support, we connected an Ethernet cable to one SL speaker and things sorted out.  About a month ago, my system decided buffering was preferable to playing music.  Sonos Tech support said delete the Ethernet cable and reboot speakers and mesh network.  I did, the buffering persisted. Deco support said their X55 system supports 2.4 and 5 GHz broadband.  They walked me through setting up a network that is only on 2.4 GHz and connecting all the So

Hi everyone,I’m running into a recurring issue with my Sonos Amp in a UniFi network and wanted to check if anyone has seen something similar or has a working setup with current UniFi firmware.Setup: Sonos Amp Ubiquiti UniFi network system (UDM Pro + switches) Amp connected via Ethernet (also tested via WiFi) Flat network during testing (no VLAN separation) Problem:After a reboot, the Amp works fine. But after some time (hours to days, even when idle), it becomes completely unreachable: disappears from the Sonos app cannot be pinged does not respond to ARP requests In UniFi, the behavior varies slightly: sometimes the device is still shown as connected but greyed out other times it disappears entirely as a client however, the phy

Hi, Today Sonos windows controller  indicated that an update was available. I tried to run it, but Smart App Control intercepted and blocked the update from completing. Message was that the publisher could not be verified. Help please.

Im losing my mind over this issue. Its been several hours per day for four days including with Sonos support and no luck. I have a new Arc Ultra connected to a new Sony Bravia 8 II television via the TV eARC port using the HDMI cable included with the Arc Ultra. I have read for hours and tried everythign I read to get sound to come out of the arc ultra. Ive tried many different Sonois app and TV settings and different combos and many, many reboots of both products. I do not have any other HDMi or other port being used on the TV.  Sonos support say I need an eARC to HDMI adapter?? What is this? The support tech seemed to get annoyed when I was asking anythign about the adapter. All my research shows the tv and soundbar are eARC as is the HDMI cable included with the Arc Ultra. I dont see any adapters online, only extractors which seem to only be used if one of the products is not eARC. Anyone using the arc ultra with a Sony Bravia 8 II?Or, anyone who understands

Hey there! I have a Sonos Move 2 speaker that worked fine on my Orange Livebox 7's network for almost a year, then started to not be visible anymore in my Sonos app. I reset the device and it managed to join the wifi, but it was never able to be linked my my account. Despite several resets, the operation always failed. I talked with support and they were great. We saw that the setup worked when the speaker was on another Wifi network created with Android's tethering feature. We checked the wifi's Mac filtering settings but it was disabled, and enabling it + adding the speaker's mac address didn't fix anything. In the end, support concluded there was probably an issue with my Livebox. Looking into that hypothesis, I fell upon this discussion:  It gave me the necessary pointers to fix t

I got to the part of the procedure that says “press the button on play:5 with the flashing light.”Do I press and hold or just press and release? And it doesn’t really feel like a button. It’s just the flashing light on top of the speaker. If I press on it I get a little tone (I think) and then I release. Should it change color? Nothing happens after that and then I get a message that say “We didn’t detect a button press” 

Sonos app is working fine on iOS devices but not on MACOs. Have tried everything recommended by Claude for over an hour. Nothing seems to work.  Keep getting error message about a firewall issue. Claude think it’s a bug with Sonos and Apple not playing nice with Local Network connection networking issues.