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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

16567 Topics

C
colin19Contributor I
asked in Speakers

ERA 300

How do I connect an Astell & Kern SP2000T to the ERA 300 and get high res sound ?

5
106rallye
2 minutes ago
D
davejahnsContributor I
posted in Portable speakers

Sonos Move - gets stuck in sleep mode

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake.  Tried all of the things the app suggests to do, it just never sees it awake and ready.  If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to.  I see a similar discussion here on the Roam - anyone else seeing this with the Move?

35
Ken_Griffiths
14 minutes ago
D
dpizzutaContributor I
asked in Speakers

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

108
T
1 hour ago
I
IlgazilContributor I
asked in Advanced setups

PC to BEAM (Gen 2) without eARC

Hello community ! I recently bought a BEAM Gen 2 and I’m trying to setup it on my laptop. I already read Using Sonos as PC Speakers and How to set up your Sonos Beam on a Windows 10 PC posts but I still have trouble to succeed…I have plugged an USB to S/PDIF DAC and configured it just like on the first steps of the second post I mentioned earlier. I can’t proceed with the step that demand to define “ Dolby Digital “ as “supported formats” since my Windows version seems to be updated compared with the original post and I can’t reach this advanced setting window. But it works very well when I plug some speakers with a jack cable on the DAC so I guess the minimal setup is ok.But when I plug the BEAM to the DAC via the optical cable, no sound is out.The BEAM works well in WIFI (when I display music on it, from Spotify for instance) and the HDMI cable seems good too since it works well on a PC screen.I’m sure there is not much to do to make it work, but I have hard time to find it out… And

2
I
1 hour ago
S
streetsrulyContributor II
asked in Ask a question

Altenative to soundbar

I have an ARC soundbar and and 2 x era 100’s rears.I listen to a lot of music from my couch, and whilst for movies, the arc+era100’s are amazing, for music it is less so.I really miss the wide stereo image from the front when listening to music.What are my options for replacing the ARC with some other brands speakers + amp whilst retaining sonos compatibility, whilst also retaining atmos capability?Can i use a Sonos Amp connected to a pair of passive speakers as fronts? what do i do about the center channel?

3
selsrog
1 hour ago
A
Asterix_007Contributor II
asked in Ask a question

Connect Sonos ARC to two sources?

(1) Sonos ARC connected via HDMI to Arc port of the TV => works great.(2) Second sound source, that I convert from Optical to HDMI using the Sonos Adapter. If I connect this via HDMI to Sonos ARC (and disconnect TV), it works great. Question => Is there a switch/splitter that I can control with a remote without having to switch the Sonos ARC cables in this setup? TV only supports ARC. I connected the second source to the TV, but the TV does not recognize it.

3
Stanley_4
3 hours ago
J
Josh GussContributor I
asked in Speakers

Recently I have been having a number of issues with my Sonos system

I’ve been a long time customer and really love my Sonos system that I have added to over time. However, in recent weeks we’ve been encountering a number of different issues including:Different speakers randomly not showing up in the app (this is not consistent to specific speakers) Sound randomly cutting out of individual speakers while music is playing (also not consistent to specific speakers) Volume randomly changing on individual speakers while music is playing (note that the volume in the app is not changing but the volume of the actual sound coming out of speakers) Sound from the TV routed via optical cable to Playbar cuts in and out (note this is not an issue with the content/streaming since no issues when using the TV’s built-in speaker for the sound) Search within the app takes an excessively long time and does not consistently return results for connected services  Skipping tracks in the app does not work consistently (will sometimes hang for a bit before skipping, will somet

3
buzz
6 hours ago
R
raymondfthomsonContributor II
asked in Ask a question

Sonos 1 suddenly not compatible with my system

Doing normal connection from my Windows 7 and told that “Sonos 1 is not compatible with my system and I must update to Sonos2”     The update fails because my system is not compatible with Sonos 2, (which is why I have never upgraded).  Uninstalled everything and re-installed Sonos 1 from scratch.  On opening, it again tells me that “Sonos 1 is not compatible with my system ….”.  There is nowhere to go from here and no support available after 6:00pm in Queensland.  Is my system a write-off?I am getting the same messages on my Android tablet and phone. Raymond

3
Stanley_4
7 hours ago
P
pilotdaveContributor I
posted in Home theater

Your advertising - Why do you think EVERY couple is mixed race?

Why do you think EVERY couple is mixed race?

4
Stanley_4
7 hours ago
K
kenbigContributor I
posted in Controllers and Music services

smart plug connectivity

Save yourself some time and just uninstall Alexa from in my case just from one sonos 1 speaker and then re-install it using the app on your phone. Tried at least 20 write ups on what to do and none worked. I still can’t get the app on my pc to recognize this device and amazon alexa does not appear on the list of services that can be added.

1
Stanley_4
7 hours ago
B
barkamirContributor I
asked in Advanced setups

playing music or only tv

Hey I have an arc, and 2 rear in walls connected to amp for surround for my tv watching setup (let’s call it “tv setup”)in addition to that - I have few one’s spread in my house and kitchen and a five in my balcony. i want be able to watch tv with the arc and in walls, and in addition to play Spotify on the rest of the speakers including the “tv setup” when want to be in “music” mode.how easy is it to switch between the 2 setups ?

2
Stanley_4
7 hours ago
M
Matt ButlerContributor I
posted in Controllers and Music services

BBC Sounds recently started dropping out

We have been playing BBS Sounds through Sonos for a year or so with no problem whatsoever.  Then last week it started dropping out after a few minutes with a message ‘song not encoding correctly’.  Have rebooted router, reloaded BBC Sounds, no change.  Has anyone any ideas?

16
Stanley_4
7 hours ago
A
AnfneyContributor I
asked in Speakers

Disappointed

I want my 15 percent off the Arc. I have spent thousands of dollars with sonos, and I was told I couldn't  use it because the Arc was currently on sale for 719 dollars, which is a 20 percent discount. So that means that everyone gets a discount? I feel disrespect from Sonos 

3
Stanley_4
7 hours ago
T
thwelsh3Contributor I
asked in Speakers

wifi connection era 100

Era 100 won’t connect to wifi. Finds our network but with changes name and won’t connect with correct password.

1
Stanley_4
7 hours ago
J
JRSBContributor I
posted in Ask a question

Multi-Source Setups: TV, Analog Input (turntable), and Streaming

Hello. I am totally new to Sonos. I want to run my TV sound, a Technics turntable with a built in pre-amp and also stream Spotify from my phone. I think I need the Sonos Amp because of the TV HDMI (ARC) connection needed. Is this correct? If I just want to forget the TV, can I plug the turntable into the Era 300 or Five speakers directly and then also stream? Thanks  

4
Stanley_4
7 hours ago
Goldenlitho
GoldenlithoContributor I
asked in Ask a question

Family Room Dropping music.

My Arc, Sub and 300’s drop music while playing from Spotify. They are connected as surrounds for my TV. Surrounded works with TV. Only family room drops after listening to music for a while. 

1
Stanley_4
7 hours ago
D
Dashore90807Contributor I
posted in Home theater

Sonos Port Setup with samsung tv and samsung soundbar set

Hello all,I would like setup recommendations to have my room audio system which includes an samsung soundbar, samsung subwoofer and samsung rear speakers kit (used as passive speakers) connect to the sonos port. Which in turn will connect to my already setup sonos system which includes my sonos arc and sub gen 3. What would be the setup required including any lg tv or sonos app settings adjustments and additionaln sevices needed. Currently my samsung audio is connected as one to my lg tv and the sonos system acts separately in a different room. My current setup is lg tv connected to hdmi cable connected to soundbar connected to subwoofer that wireless connect to module that connects to two rear speakers via speaker wire.Devices- LG OLED55C9PUA TV- HW-Q80R Samsung Harman Kardon 5.1.2ch Soundbar with Dolby Atmos- Samsung Wireless rear speakers kit SWA-9100S- Samsung PS-WR75BB Black Wireless Subwoofer

9
AjTrek1
8 hours ago
J
joanna72Avid Contributor I
asked in Speakers

Why does the sound from my speakers keep cutting out intermittently?

HiI was wondering if anyone knew what issue I was having with my Sonos system. I’ll try and explain it in the best way I can.My Sonos system consists if one Sonos Arc, two Sonos One speakers, both a left and right for surround sound and a Sonos Sub. I have the Sonos Arc connected to a Sony Bravia TV OLED using the Arc port and also connected with my Dell PC through Airplay as it is not connected through a cable.The issue I’m having is related to iTunes, which I use to listen to all my music. It starts fine with no issues but say after 15 minutes or so the sound coming from the speakers begins to cut out intermittently and sometimes the sound coming from the Sonos One speakers cuts out completely leaving only sound emitting from the Sonos Arc. It only cuts out for say a second but happens more frequently the longer you listen to music.I only have this issue when I’m listening to music via iTunes and not when I’m watching the TV or watching a film from the Blu-ray player, which work perf

11
U
8 hours ago
K
Kev9Contributor I
asked in Ask a question

remote control

Just bought a Sonos Ray soundbar. Despite the assurances of the John Lewis salesman that everything would work with my new Sony TV - I can’t get the remote control to work.  My TV remote isn’t IR and the Sonos has no HDMI input - so am I stuck with no remote control facility?  It would be clumsy but do Sonos make a simple remote control? Not convenient to have to log into my phone and app just to change volume level!

3
buzz
9 hours ago
D
Darren GrovesContributor I
asked in Ask a question

New Router now can't connect to Sonos BR100 & ZP90

I have a Zonebridge BR100 & a Connect ZP90, this was working fine up until about a week ago when my Router died and I had to replace it.The new router is a TP Link Archer AX72 and is working great for everything else. As soon as I connect the ethernet cable to the ZoneBridge my internet speeds in the house plummet from around 40Mbps to less than 200-300Kbps, the TP-Link Router tells me that a new device has connected but nothing can be found on the Sonos App, the Network lights are flashing on the ZB. I have reset the ZB and the App but still no devices can be found. As soon as I disconnect the ethernet cable from the ZB my internet speeds in the house go back to normal.I don’t know what else to try.Any advice gratefully received!! 

7
buzz
9 hours ago
F
ForrestAvid Contributor III
asked in Controllers and Music services

Problems with Sonos speaker sound synchronization

I’ve been experiencing an issue recently with my Sonos speakers, whereby when I switch to a new song, some speakers continue to play the older song, some play the newer one, some silent.  I have 2 Sonos S2, Sonos Move.I have a Netgear Orbi (802.11.ac) router.Everything here is in one room; the farthest from the router an S2 is may be about 20 ft.  So that is not an issue.My “controller” is an iPhone 15 Pro with iOS 17.1.2; my Macbook Pro 16” (Intel) is where I do a lot of my work and control Sonos.  The Sonos code on MacOS is:Version: 15.10Sonos OS:  S2Build: 76246300 Up until recently, things have worked just fine.I can’t imagine what the problem is, as bandwidth or signal should not be an issue with the relatively low proximity of the router.  So unless someone is aiming a signal jamming device (LOL) at me, I’m at a loss as to why this is happening (yes all my Sonos speakers are on the local WIFI network).I restarted the app on MacOS, no effect.The problem manifests intermittently. 

4
Airgetlam
10 hours ago
Q
QDCContributor I
asked in Speakers

unexpected error when setting up new system

Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything. I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…Does anyone know what else I can try to install my speakers to the system?

8
Ken_Griffiths
11 hours ago
B
BassguyContributor I
asked in Speakers

sonos one sl beeps 5 times intermittently

Edit: problem solved! It was a nearby device!! 

3
Ken_Griffiths
11 hours ago
S
Susan60Contributor I
asked in Speakers

Sony Bravia just stop sound from my sonos speaker

My Sony Bravia TV has been using it for more than a year and using the Sonos beam speaker and just happen to stop and switch automatic to TV speaker.  Any help is appreciated.

2
S
11 hours ago
P
PiethoaneContributor I
asked in Home theater

strange noise surround speakers

Hi all,I’m using two Sonos One’s as surround speakers in combination with the Sonos Beam. I’ve had no issues before, but this week i heard some strange noise from those surround speakers. Espacially the talking sounds like echo/cracking. I’ve tried resetting both surround speakers which helped, but only for a few days..i’ve send data to Sonos: 576926472.thanks in advance.  

1
Ken_Griffiths
11 hours ago

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