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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28514 Topics
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PeapodContributor I
posted in Portable speakers
Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

5358180
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2 days ago
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

1464838
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4 days ago
garfieldairlines
garfieldairlines
posted in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

694
sigh
2 months ago
R
rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

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3 months ago
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cataleptContributor I
asked in Home theater
Error 1000

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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4 months ago
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

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4 months ago
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dg757Contributor I
posted in Components and Architectural
sonos connect flashing red light

Hi.  My sonos connect disappeared from my system according to my phone app.  Multiple attempts to find it/reconnect were unsuccessful.  I tried turning it off and on again.  That didn’t solve anything.  I tried resetting it.  That was a mistake!  Now, I just have a flashing red light.  I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.”  That seems unlikely considering the connect is so old (how long has this been a known issue)?  Any ideas on how I can get my connect working again?

330575
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2 years ago
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DSDirectContributor I
asked in Ask a question
ZP100 drops

I have four 'new to me' ZP100s. Three of them set up no problem and have been working fine. The forth keeps dropping off the Connect  app. If I run CAT directly to the switch the ZP100 still drops but the network port lights still flash. I've tried factory resetting  and re-adding the product several times but it still does same thing. The other oddity is that the white status light on the front of the ZP never lights up - even during factory reset. I've gone into settings to make sure it's set to on and it is.No support from Sonos since I'm not the original owner.Anyone experienced this? I don't think it's power supply since the network port lights still flash. 

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1 hour ago
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ElitvinovContributor I
asked in Ask a question
Loss of Calm Integration in January 2025

I just received an email that Calm integration with Sonos will end. This is a big loss, as my whole family uses this. We will definitely cancel our Calm subscription, but it also is a blow for Sonos. Very unfortunate that this happened after being on Sonos for many years. 

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1 hour ago
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ThekideoTrending Lyricist I
asked in Ask a question
xm not loading stations

When I open up the XM app on Sonos. It only loads three stations. Been dealing with multiple levels of support. Trying to see if anyone else is having this issue. Extremely frustrating.

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1 hour ago
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AustinJerryEnthusiast I
posted in Ask a question
Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

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1 hour ago
dominiklei
dominikleiTrending Lyricist I
posted in Home theater
Era 300 rear driver is silent (with Arc Ultra)

First things first. This is not a rant. This is an expalation of a problem, which reduces the experience in 3D audio a lot. For background: I'm a sound engineer and music producer and I don't wanna sound arrogant, but I know what I'm talking about. (I'm a really nice and funny guy :D)So lets get to the problem then :DNO I'M NOT TALKING ABOUT THE FRONT FACING DRIVERfor better understanding watch this VIDEOThis bug appeared the moment I switched the Arc with the Arc Ultra. Before I made the switch I was on the 16.1 app and firmware. So I don't know if the Ultra causes the problem or the app/firmware. Before the switch everything was running as it should.So, since there is not much of a topic around this, I'm curious if I am still one of a few who have this bug or one of a few who noticed it.I made this post in Reddit, but not everyone is on Reddit and the more people know, the faster Sonos can work on it. Reddit discussionI didn't saw any review which mentioned it.As you can see in the v

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1 hour ago
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HiRESrulesEnthusiast I
posted in Controllers and Music services
Album artwork not showing

 before Sonos updated the app in May, the stability and functionality was great. Since this update there has been lots of issues and some of them have been fixed and some have not and we’ve also talked about them on here.What is annoying is that all my album art that is stored on my local drive, is not showing from my NAS library and it used to work fine? It actailly works through Plex, but I prefer to use my own library, as I’ve got my own playlists that I’ve created over the years….Do we know when this will be fixed please?

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1 hour ago
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bunkoboothContributor I
asked in Controllers and Music services
App crashes once a week, without fail

Hi. Does anyone else have the issues where the Sonos app is fine for a week but crashes, very consistently, once a week? It requires a delete and reinstallation then works again for a week before we repeat. I’d love to avoid it, what am I doing wrong?I’m on an apple iPhone 15 Pro with the latest OS 18.1.1. Problem has been consistent through the last several OS and app updates and pre-existed OS 18. 

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Airgetlam
2 hours ago
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ernmalleyAvid Contributor I
asked in Ask a question
Since DEC 10 update I cannot even SEE the queue. Anyone else?

Since the latest app update (December 10 - iOS) I can not longer see the queue when I play a Spotify playlist.  I get a message on the Queue screen (in the Sonos app) saying “Started from Spotify” as if I had used the Spotify app to play the playlist.  But I had used the Sonos app to find the playlist and start it from there, like I have always done.  I can’t see the queue in the new desktop (web) interface either.Is it just me?

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MoPac
2 hours ago
Y
YiningContributor I
asked in Ask a question
unterschiedliche musik gLeichzeitig in verschiedenen räumen hören mit mehreren accounts

wir sind 4 verschiedene accounts im selben wohnhaus. es gibt 8 era300 in unterschiedlichen räumen. wie kann ich unterschiedliche musik in verschiedenen räumen hören? Moderator Edit - Translation by Google:We are 4 different accounts in the same house. There are 8 era300 in different rooms. How can I listen to different music in different rooms?

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Schlumpf
2 hours ago
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LM404Contributor I
asked in Home theater
Arc Ultra + Era 100 Surrounds

Arc Ultra and Era 100’s  Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.  Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

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Airgetlam
2 hours ago
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EverOptimisticContributor I
asked in Controllers and Music services
Android app does not display music library album art

Hi, my first post and previous threads on this topic were either old or had comments turned off so here goes.  Although working well, none of my collections album art shows on the Android app.  The build is 80.11.33 and previous posts/comments seem to infer that rolling back to a previous version would solve the issue.  So my question is: has anyone solved the issue or is reverting to a previous build the answer?  I suppose if the answer is yes then the remaining question is how is this achieved?   

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2 hours ago
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NeuromancerBlackContributor I
asked in Home theater
Sonos Beam Gen2 dropping connection to Sony Bravia TV

I purchased a Beam Gen 2 last week. After a bit of messing around I got it successfully connected via the ARC HDMI connection (not eARC - my TV doesn’t have that). But since then it keeps dropped out and then reconnecting. I have tried disconnecting everything and powering off and going through setup again. It will then work for 30 mins or so then drop off. TV shows the message TV Speakers Active and the Beam is no longer visible in External Devices in the Bravia Sync section. If I try to reconnect via the Sonos app I get the message that something is interfering with the connection, unplug all home theatre equipment. I don’t have any other home theatre equipment and I have even tried unplugging my DVD player so the Beam is the only connection, but still get this issue. If I do nothing and just leave the TV on the internal speakers, the Beam reconnects after 20 mins or so then disconnects a little later.TV and Beam are fully updated, I’m using the supplied Sonos HDMI cable. Any suggest

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Airgetlam
2 hours ago
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McOcasoContributor I
asked in Ask a question
Sonos Arc SL Connecting audio headphones

I have headphones for my existing TV that come t via a standard red/white audio cables how do I connect it to the Sonos Arc SL while watching TV

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M
2 hours ago
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trulyslideContributor I
asked in Speakers
Trouble Airplaying to Sonos speakers since 2 months ago/ios 18

Hey there. since about 2 months ago, which is also around when iOS 18 came out (though im not sure they are related), ive been having issues airplaying from my iPhone (or iPad) to my sonos speakers. Either 1 of 2 things happens: there is a 5-10 second delay and then the music or podcast starts playing, or other times, it is never able to play. there is no error message, and my speakers appear in the airplay list just fine. I have power cycled multiple times my: device, both sonos speakers, and my router. i don't see a major difference when i do. software is up to date. this happens when using a variety of apps to airplay, but does not occur when playing directly from the sonos app (which i don't use). Any suggestions or insights would be appreciated. Thanks! Edit: i should follow up by saying ive spoken to support and submitted a diagnostic but they haven't found anything wrong. I have a sonos one and a sonos beam. Moderator Edit - Combined posts

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Airgetlam
2 hours ago
I
Ian7878Contributor I
asked in Ask a question
New app - can't queue albums

I'm unapologetically repeating this topic because the answer 6 months ago was to wait for app updates. Surely 6 months is long enough to wait for basic functionality to be restored so can we at least have a forecast when we'll get it back please?POV: It's a well known adage in software development that you should never throw it all away and start again because you'll spend years getting back to where you were and rediscovering why each weird bit of code worked the way it did. Very sadly Sonos didn't know about this😥😥😥😥

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3 hours ago
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AlvarognContributor I
asked in Ask a question
connect Sonos ACE to LG TV (WebOS)

Hi all. I cannot connect my Sonos ACE (actual version: 3.1.5-2323a694e) to my LG C4 (WebOS version 23.20.38).Can someone tell if it is not posible? I don't have a sonos soundbar. Thank you very much. Regards,

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Airgetlam
3 hours ago
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dthhContributor I
asked in Ask a question
Moving one speaker to a second home

I have a full Sonos system in a large house, but now also own a small condo.  I want to move one Sonos 5 speaker to that condo, effectively creating a new system.  But the app isn’t finding the speaker on the condo’s WiFi.  What do I do?

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Airgetlam
3 hours ago
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DDD-BlockContributor I
asked in Controllers and Music services
QNAP and iOS App Can't find Music - SONOS APP is Crap

It has been 8 months now and I still can’t connect my iOS devices to my QNAP music Library or rather it can’t find music.SONOS suggests this path -  \\SERVER-NAME\Multimedia\iTunes\iTunes Media but it just spins and then never connects.How can you break the connection to your physical equipment so badly that barely anyone can get to their music from iOS?I had this working for 3 plus years on the old app. The new app is supposed to bring about great changes, but then turns out to be *****. Perhaps SONOS is just getting paid money by these streaming companies to make your local library unusable! I really think that is a possibility at this point. SONOS just seems to close down any topic they don’t like as well. I’m so glad I spent thousands of dollars on a system that only streams music, what a joke. Moderator Note: Modified in accordance with the Community Code of Conduct.

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4 hours ago
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