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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.
Any general do’s and dont’s for creating a S2 network on the same lan as an existing S1 network, that is to remain unaltered?I’ve got the new devices attached (can ask Sonos to ‘play music’) but can’t get the S2 controller (any platform) to recognise them.Messages like:“Sonos found on this network. The system includes products that aren’t compatible with Sonos S2.“You have options:”Options offered include setting up a new system (done that) or ‘more’.Under ‘more’, there is nothing that seems to get us out of S1 jail. ‘About my system’ just shows the 5 products on the pre-existing S1 network.TIAAlex
S1 Android app will not save stations to My Sonos. When I go to the Stations section of My Sonos, the only stations appear in the list start with the letter “A” to “M”. It seems to allow saving stations that start with the letter “A” to “M”, but not “N” to “Z”. I have tried uninstalling the app and reinstalling, with the same results.
Got all my new Home theater stuff today. Arc,Sub, pair of 1s. Connected to my Samsung Frame via existing 30’ HDMI 2.1 cable as my conduit runs to the attic and back down to the front of my fireplace.first issue is that the HDMI didn’t fit the connection very well. It’s loose and if you move the sound bar, it disconnects. So just ordered another HDMI cable. we were about 2 hours into “No Time To Die” and the system went crazy. It sounded to me like all the speakers were being over driven and constantly cracking. It had to be at full volume. Sent my wife and dogs running to another room. I don’t know if it quit on it’s on or when I paused the movie but it felt like a minimum of 30 seconds. anyway after seeing others with the same issue with the Beams, I unplugged everything and went to bed. I’ve been waiting since the middle of summer to purchase the gear. I’m hoping Sonos tech support has some good answers when I call them otherwise I’ll be sorely disappointed.
I just got my Beam Gen2, and I connect it to my TV with HDMI (eARC) Port.My Xbox series X is connecting to another HDMI port on my TV.But I found that my Xbox not recognize any dolby atoms device, I did some research online, the above connection method should be able to do the bypass.See if anyone have this experience about it. Thanks
I just wanted to check if there was any positioning recommendations for these speakers. The manual recommends 8-10 feet apart, with a listening position 8-10 feet away. The manual also says - The SYMFONISK is designed to work well even when placed next to a wall or other surface. I have bought the IKEA adjustable wall brackets and was thinking of installing them above a double sliding door with the speakers horizontally mounted (8-10 feet apart) 2 feet from the ceiling, pointing down to my listening position which is 8-10 feet away. The left speaker would be close to the left hand wall (6-8 inches).
Hi My Sonos ARC has recently started losing connection to my LG TV every time I turn off/on the tv. (LG 65NANO886) To reconnect i have to redo the complete setup process to obtain again sound from HDMI ARC. Have only turn on the CEC feature for the sound bar for the rest of device is disable. Already have the last software update, but still have the same issues. I have run a diagnostic which is 11742033711. Any help is appreciated.Thanks in advance.
Added YouTube Music to the app and it says "No Selections Available". Why? My YT account is fine and verified twice now.
So I have installed Sonos app twice now. Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added. I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time. YouTube was successfully added. But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”. Like why??????? I go onto Youtube and verify I have hundreds of playlists. All my other services work. And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no. Just no. I want actual advice about why Sonos is not reaching youTube. Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only? This is wh
So the other day I went to play music from my sonos library where the mudi is stored on WD myhome NAS drive A I got was an error saying it can't be found Then tries to update the music library and got a message like Mycloud/public/music is no longer available Then I tried removing the link to the folder Took a few attempts but eventually removed Now I can't add it back as a shared folderI have never had an issue with it before I can still access the drive from my laptop and still able to add music to the folder Any help would be appreciated
I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?We have had no issues with the arc since purchasing it earlier this year.
Hi, my playbar makes a continuous high pitched noise whenever plugged in. But, if I plug into a socket in a different room in my extension it doesn’t make the noise. But it does everywhere else. None of the rest of my set up is affected. Any ideas of how to solve out there?
When listening to music on the speakers via Amazon HD Music using the S2 app on the desktop to cue a playlist, the tv level slider does not change the volume of the playbar. It moves but nothing happens. The music level slider does alter the volume of the surrounds. I am unclear about this as I thought the tv level slider should control the volume of the playbar. The music level slider does not alter the volume of the playbar. When watching television, the tv level slider works to control the volume of the playbar and surrounds at the same time. Is this how it is meant to work?
If I go to You Tube in the apps on my television using the tv remote to navigate to it, the soundbar plays at a default volume level and the tv level slider does not affect the volume of the soundbar. The music level slider alters the volume of the surrounds but the volume of the playbar remains the same. This would suggest something is wrong given that the volume of the playbar will not change. It is an LG television. I am not sure if there is a setting for volume in the television that needs to be adjusted.
I was listening to Audible all morning over my Sonos and it suddenly disconnected. I went to reconnect and am getting a modal saying, “This content is not currently available to be played on Sonos.” I’ve literally never had an issue playing Audible over my Sonos. What gives? What changed? Zero help from any support from Sonos. Extremely disappointed right now.
Hi,My kitchen is a T shape with the bottom/middle section configured as a “morning room” with a TV. The remaining area is supposed to have a pair of Monitor Audio CP-CT380-IDC ceiling speakers but they haven’t been fitted yet. I bought an Arc, Sub G3, Amp and a pair of One SLs for my lounge which hasn’t been finished yet and I’m sat here listening to them in my morning room. The trouble is that they’re so good, I’m thinking that there’s no point in fitting the ceiling speakers now!I’ve had the ceiling speakers (fully enclosed) running from the Amp and they’re good but still inferior to the Arc/Sub (perhaps the Sub makes a significant difference). I might hook up the sub to the same zone as the ceiling speakers for a fair comparison.I need a soundbar in my morning room anyway so does it sound crazy to use the ceiling speakers elsewhere and just go for another Arc/Sub for both TV and music?Thanks :)
I updated the PC version of the Sonos app yesterday to the latest one. Immediately, the volume controls are now greyed out and not accessible. I have four locations, and it’s somewhat random which are greyed out. Sometimes it’s just one room and sometimes it’s multiple. My iPhone app is working just fine. What can I do to fix this? Thanks.
Hello everyone, recently, when I try to update my music library (Nas synology > music mac os Catalyna), I receive a message: not enough space to import all the playlists. I have almost no playlists on my itunes so I don’t understand (max 10,15 playlist with something that 1000 or 2000 songs in totalà. Is there a way to clean up itunes playlist not visible in itunes app?Thanks guys, have a good day
Hello allI am getting no where with support and wanted to reach out to you. The Sonus Roam turns on and connects to my network. I can always use Alexa and it works well/plays music from spotify.The issue is that it often doesn’t show as an option to connect to within spotify or the Sonus app. This issue may resolve c10mins into turning on but as you can imagine it is v v irritating. Before letting the battery discharge and leaving in a cupboard/giving away, I wanted to know if anyone has a fix for this.I currently have the issue on Samsum S21 ultra.Thanks in advance allDaniel
Bonjour je souhaite connecter ma tv à mon ampli amp connect. Est il possible de relier la tv au départ de la sortie optique de la tv à un convertisseur audio numérique vers analogique pour se rebrancher a l'ampli au RCA. Est ce que ca fonctionnerait, le son pourrait il aller sur les enceintes?Cdt
I am about to purchase a new Samsung television . My current television has a Playbar and a gen. 1 Sub. connected . All are functioning as expected. My questions is: Should I uninstall these two Sonos devices before I connect them to the new television or is the set-up a simple “plug and play” procedure ?Thank you. Mod Edit: Edited for accuracy - “Playbar” instead of “soundbar”
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