Get help and assistance with your Sonos system

Each time I turn on Sonos radio, or change stations, it plays for a minute or so, then jumps back about 20 seconds & repeats what's just played. Just once each time then plays normally.Anyone else had this issue? Any suggestions for a fix??I tried resetting both speakers (One & Roam). Haven't reset modem as I'd then have to set up all other 'smart' things.Thanks in advance!

Hi group,I bought a Beam gen2 and a pair of Era 100’s a year ago.  The wifi network setup went well and the Era 100’s were added as surrounds.  After some time they stopped working.  I factory reset the Era 100’s and re-added them but they would no longer work as surrounds.I found advice on Reddit that said this functionality was corrupted by a firmware update (no specifics given) and was now a common problem.  Further advice recommended connecting the Beam to ethernet and disabling wifi on the Beam which I did.  As proof of concept I did this by running a long ethernet cable down the stairs and across my living room to the Beam.  With the Beam on ethernet and the Era 100’s on wifie the Era 100’s would connect as surrounds.  If I re-enabled wifi on the Beam the surrounds would disconnect.Since I can’t have wired network where I use the Sonos system I can no longer have surround presumably until the broken firmware is fixed.I’m open to ideas and suggestion

I hear random clicks an pops while watching tv

Would it be okay to mount the Arc above a 98 inch TV I just purchased?  It will be sitting on the floor with the provided legs which I believe have about 3.5 inches of clearance below the TV.  The only option I see it to mount it above.  I keep reading don't but it's always a TV that's wall mounted and would be much higher than my situation.

Does SONOS have anything in the pipeline to replace TuneIn for customer URL’s?  Tim C

Hi, I have been having issues with AirPlay since iOS 26 was released. During beta testing iOS I have submitted multiple bug reports to Apple asking them why my Apple Music audio will not play when the next song plays to my Sonos speakers. I have to manually skip the song in order to get sound working again. Music does continue in the iOS device, but no sounds plays to my Sonos speakers. Sometimes AirPlay will just not even connect to any of my speakers and I have to either turn WiFi on and off on my iPhone for it to work.  I have been beta testing newest iOS release and Apple sent me an email saying they fixed the issue, but they did not and I continue to have disconnects and audio issue. My UniFi wifi is setup as recommended by Ubiquity for Sonos and AirPlay. (Issue was happening since 9:50PM-11:00PM on 01/04/2026) Thank you.

Is anyone in Sonos support aware of the following intermittent AirPlay bug that has been introduced as of iOS 26.2? There appear to be quite a few people experiencing it, including me on two independent, physically disjoint Sonos systems.While it is likely to be a bug introduced on the Apple side of the connection, with networking you never know for sure, so perhaps Sonos support should reach out to Apple about it.AirPlay Bug Report on RedditDave Ings

I hope someone can help with advice. There is no sound coming out of the mid right speaker.Ive tried with an aux input to make sure it wasnt a wireless issue etc. I checked and all the driver chips are getting the correct voltage on pin 14.Ive tested the speaker seperatly and its good.All components in that area seem to check out, any advice would be appreciated.

I’ve talked to support several times about this issue but I cannot get my Eras to work properly with the Beam. I cannot get 5 seconds without a drop. They hung up on me with it not resolved. Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi. I like to use my Move (first gen) to connect via Bluetooth to my projector. It sometimes works fine and I can watch all night with no issue but often it will connect, works for 10 seconds, then cuts out. On these occasions no amount of disconnecting and reconnecting or even removing completely and re-adding will work. My question is, what changes on the occasions it works?! I often resort to using a Roam which always works but would obviously prefer the extra oomph of the Move. I have 2 move 1s and both have the same issue.  any ideas? 

No release notes but an update. Can’t see any changes. Now on Build 92.0-73070 on ALL devices. So assume it was just a consolidation of the last update to bring all speakers in line as the Arc and ERAs were on advanced versions. 

Hi,I’ve bought my wife two of the Era 100s to add to my old (basically unused) Sonos system (4xV2 devices) so that we can use Bluetooth to enjoy music (bypassing the Sonos app). However, I can’t add them, the update fails with error 30 (as in this question).The speaker is sat on my desk, metres away from the router. There is only a USB cable, so wiring in is not possible without an adaptor. There is also no option to submit anything as per advice in that post, only to “Try again”.I have attempted factory resets, running the setup with and without the microphone (which I’d far rather didn’t exist), but it fails at the same point whatever I do. Since I bought two of these, I’ve tried both and it’s the same deal. I have a network firewall, so I can see that my phone successfully

Hi all! I have the most odd “issue” (complaint?), and wanted to see whether others had the same experience. I recently bought a Sonos Beam 2 and the audio is weirdly biased leftward. This is particularly interesting since I previously bought (and returned) an Arc and Arc Ultra for the exact same issue. But my daily driver has been a Playbase which has no directional bias and sounds fantastic. I also have a Playbar which has no bias.I searched around and saw that others had this observation, too. Are the tweeters on these speakers somehow left-oriented or left-positioned?For context, I am in a small room and sitting about 6-7ft from my TV. There is a wall about 5-6 feet to the right of my TV when facing it, and the wall on the left is far away.I am having the issue regardless of TruePlay or input source, or surrounds. But again, the Playbase and Playbar are perfect! (I only swapped them out because I am getting a weird ~5-20ms audio delay over optical with my TV’

Hi all,I have a NVIDIA Shield Pro → LG G5 → Sonos Arc Ultra (eARC).I am trying movies coded with TrueHD Atmos 7.1 but on Sonos its showing Dolby Multichannel 2.0. How do I get the TV and Shield to give me the correct/proper sound? I thought the Arc Ultra handled Atmos right, so why wouldnt it output this? Any help or best settings would be so welcome… Please help.FYI, I also tried with an Apple TV 4k, so if anyone has ideas for this that would be great too.

e.g. If I search, say, for Pinnock (he’s an “artist”) I can’’t ever get to a list of Trevor Pinnock albums on Amazon Music that I can access in Sonos, I get a “Search returned no results...”) message.  Any thoughts appreciated!

Anyone else getting this? When you click the play triangle, it shows the square stop for a moment (which shows when it’s playing), and then goes back to the play triangle. The infinite mix channels are fine, but Live on 1 and Live on 2 are not working.

Hi everyone 👋I’m looking for some advice on which HDMI audio extractor to use with a simple home theater setup.My setup is: Sonos Beam 2× Sonos One SL (rear surrounds) Sonos Sub (Gen 2) Apple TV Projector (not 4K) I don’t need Dolby Atmos — I only need Dolby Digital 5.1 and I’m not trying to pass anything more advanced than that.Up until now I’ve been using a Nedis HDMI audio extractor between the Apple TV and the projector/Sonos. It worked fine for a long time, but recently the audio suddenly drops out after a while when watching content via Apple TV. If I restart my Sonos Beam the audio comes back, but then disappears again after some time.If I play audio directly via the Sonos app there are no issues at all, so it doesn’t seem to be the Beam itself.So I’m just