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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

15136 Topics

D
DevonianContributor I
asked in Home theater

Sonos Beam repeating every action of the remote control.

I pared my Samsung TV remote to my Sonos Beam, following the Sonos instructions exactly.  Ever since every time I use the remote to control the tv the actions are announced.  How do I stop this?  It is very annoying.

2
S
34 minutes ago
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ADKDadContributor I
asked in Components and Architectural

How to setup hardwired house

I recently moved into a house which is prewired with 10 speakers throughout 6 different rooms of the house. The speakers are wired with 16 AWG stranded conductors (sometimes two conductors braided together). In one room, I have 2 speakers that accompany a tv so would be good to somehow put those speakers on the tv output (optical cable or hdmi) I’d like to have the ability to play music to the 6 different area’s independently and control with a smart speaker or my phone. Can someone give me some ideas on what equipment is needed to accomplish this? The Sonos amp seems to be 1 zone, figured there must be something with multiple channels.  I currently use Amazon prime music so curious if the Sonos software and hardware can interface with that.  Thanks. 

0
A
36 minutes ago
R
rmartin7
asked in Home theater

Sonos Arc, Apple TV 4K and eARC setting on LG OLED C3

I just bought a new Sonos Arc and LG 65OLED65AUA tv.  Everything seems OK but I am having problems with sound from my Apple TV 4K (latest version).  I only get sound when Dolby Atmos content is played, no sound with Dolby 5.1, HD, etc.  I spent and hour with Sonos phone  support yesterday.  We were unable to find a solution.  I tried different settings on the Apple TV and LG tv.  Today I turned off the eARC setting on the LG tv and now all is working.  I think with eARC there is more information transferred with ARC and there might be a slight difference in sound  with Dolby Atmos.  The eARC was turned on automatically when I installed the Sonos Arc on the LG tv.  Just curious why the eARC setting seems to fix the problem.  Thanks.

73
C
1 hour ago
J
JimS1043Contributor I
asked in Ask a question

Sonos created two Living Rooms. Can I combine (not just group) them?

My Living Room setup is pretty simple. I have a Playbar, Sub and two Play 1’s. When I set up the system I added first the Playbar, then the Sub and then each Play 1. I assigned the Playbar and Sub to Living Room no problem. When I added the Play 1’s they were assigned to Living Room 2. They are paired. I realize I can create a group to combine them and have all 4 speakers work but is there a way to “drag” the speakers so they’re in only one Living Room? My OCD wants everything nice and neat. One Kitchen, one Dining Room, and just one Living Room. Thanks!

3
J
1 hour ago
R
Roc BContributor I
asked in Ask a question

sonos stopped working

Sonos has stopped working with my Western direct nas drive which has my music on I cannot connect 

2
R
1 hour ago
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Ontario1Avid Contributor III
asked in Advanced setups

Sonos - Arc and Amp - Easy Way to Optionally Choose to Play through Both or Just Arc

Looking to help my brother with a Sonos set up. He has a Sony TV in his living room and two ceiling speakers in his adjacent kitchen (wired to basement). He would like to be able to say, for example, to his Alexa device (Echo or Refrigerator) to play the sound from the TV into the Kitchen.  How can this best be done?I was thinking he may need to get a Sonos Arc for the TV room and a Sonos Amp to power the ceiling speakers. The Arc could always be used for when watching TV and he could optionally enable the Sonos Amp / ceiling speakers in the kitchen when he wants to. Is there an easy way for him to be able to enable/disable playing the TV through the kitchen speakers? (It is not really practical to run new / additional cables.) And it would be ideal to be able to say Alexa play the TV through the Kitchen speakers or something like that.Thanks in advance for your support and ideas. 

24
Stanley_4
1 hour ago
P
poetsridgeContributor I
asked in Ask a question

songs stopping mid song then a new song starts

Music stops mid song and a new song starts and stops mid song and a new song starts. This started a few days ago, it has never happen with Sonos 2 but does happen often with Sonos 1. How do i fix it?

1
Stanley_4
1 hour ago
B
Big Bull
asked in Components and Architectural

Connect Amp keeps dropping out audio

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

11
Stanley_4
1 hour ago
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SandflyContributor I
asked in Ask a question

How is it possible that sonos is so bad?

It's actually unbelievable.I've never not had issues with it. From the app failing to open properly or update or connect to the Internet, to not being able to find items. Now I'm trying to add a sub and it tells me it can't verify the app that I updated within the last week. There is literally always something going wrong. Do you even have a UX team? Sack them all if so

6
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1 hour ago
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Steve251Avid Contributor I
asked in Ask a question

No sound when set to English. Sonos Arc

I have a very new Sonos Arc and a Sony x800M2 which play through my 9 month old LG 65OLEDCS6 I have had no sound problems so far I bought my first 4k disc to play. Close Encounters. It has 3 versions on it I sat down tonight to pay it but there is no soundThere is sound when I start the DVD off and it goes through the pre-amble but when I select the version I want, and I have tried more than one version there is no sound. English is the first optionI scrolled throught the others, French, Spanish, Japanese, Italian and German etc and when i select those languages there is sound But when I select English again nothing Very frustrating as I have waited a long time to get this disc. Any thoughts. ?

0
S
1 hour ago
A
andycgContributor I
asked in Home theater

era300 or 100 for Roku ultra streaming

Fellas, I need some advice.My living room size 13×16 is with 8ft flat ceiling. TV is Samsung curved 65 4K year 2017 with arc hdmi ( no earc)  Plan to get the Arc soundbar + gen3 sub + surround. However, I still cant decide between era 100 or 300 for rears.This is my concern: the only media source is a Roku Ultra 4K. I don't have bluray players or gaming console. If I understand correctly, streaming movies have compressed Atmos data so arc hdmi has sufficient bandwith. Since I dont have other sources, will I benefit from era 300 or should i just go with 100?For music, I use Spotify premium and Apple music. Same question: when using them as surround speakers, will I benefit from era300, or just use era100?Thanks in advance! 

4
Stanley_4
1 hour ago
D
DavidPalContributor I
asked in Home theater

Home theater with Ray and Era 100

Hi everyone. I bought 1x Ray and 2x Era 100. I put the Ray in the center and the Era 100 on the sides. Can you please tell me if the Sonos app realized that the Era is used for the front right and left channel? I have an assumption that the Sonos app thinks the Era is used for the rear left and right channels. Is there any way I can check this and reconfigure it? Thanks.

10
ratty
2 hours ago
A
anim8rixContributor II
asked in Ask a question

Sonos Move USB-C doesn't work when battery depleted.

To start off... I know that the Move requires a 45 watt minimum PD port to charge the Move.  I have both an Anker portable battery and a charging brick that charge well above the 45 watt minimum. Also, the portable battery has a readout so I can see how much charge is being drawn. Both items charge the move when it has some charge in it, but when the battery is depleted they no longer work. Also, when the battery is depleted, the orange light comes on in the front, but does not turn off after 10 seconds like it normally should. My portable battery shows that it has a small draw (less than 1 watt, maybe coming from the lighton front?). When the Move has some charge to start though, the battery shows the normal 45W pull and I can watch the % rise on the app like it should.  It feels like it isn't  able to negotiate the power draw when it has no juice or something like that. Has anyone else seen this issue?

1
buzz
2 hours ago
G
greenjannerTrending Lyricist I
asked in Portable speakers

sky Q, sonos beam gen 2, Sky Q and panasonic txmz800b sound problem

Just upgraded to a Panasonic tx-55mz800b tv to match with my Sonos beam gen 2 and sky q. My previous Panasonic did not have e arc so I had issues with Dolby and stereo sound and lip sync. The new sep up seemed to solve this but now the same problem has come back. I have turned on the bypass option in the TV’s sound settings but the problem persists. Can anyone assist, please?

0
G
2 hours ago
J
JIncanContributor I
asked in Speakers

Pairing question

If I pair 2 Sonos Moves into stereo, can I group that pairing with another Sonos (mono) speaker outdoors so that all three play at once, with 2 of them in stereo and the third not?

1
Airgetlam
2 hours ago
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SindelisContributor I
asked in Advanced setups

isonis ARC

Hi all,I have my Sonos ARC connected to my TVs (Sony a95L) eARC port and my receiver connected to the TVs other 2.1 port. I am using the receivers eARC port to connect to the TV. I was under the impression audio from the receiver would pass to the ARC, but that does not happen. The receiver is a Denon x2800h.any suggestions?thanks

4
S
3 hours ago
D
damnedplContributor I
asked in Speakers

Sonos Ray Lag on

Good evening! I bought the Sonos Ray for my TV today. I've never bought a soundbar before and I didn't exactly know the difference between eARC and the optical connection that my Ray has. I connected it all properly, so I tried to play a movie from Amazon Prime and the problems appeared. Anything with Dolby Atmos would stutter and I could only hear intermittent sound. Anything else without this didn't have such an issue. Is there a solution for this?

4
Airgetlam
3 hours ago
D
drdrContributor I
asked in Controllers and Music services

Apple Music and bandwith

When I try to play any music on Apple Music I am told by the controller that it cannot play the music as there is not enough bandwidth and that I need to check my internet connection. However, the app works fine with Amazon Prime music and the Apple Music app plays fine with Apple Music. So there seems to be some misconnection between Sonos and my network connection. Changing networks, trying a different Mac, varying network settings etc does not change the situation: no Apple Music. Any thoughts on what’s happening and what I need to do to fix the problem? 

2
Airgetlam
4 hours ago
L
lucaschangContributor I
asked in Ask a question

connect to the public network

no place to password the user name of the WIFII lived in a flatform, using the public WIFI. However, i failed to find how to connect the sonos connection amp to the public WIFI

2
106rallye
4 hours ago
ctweichmann
ctweichmannTrending Lyricist I
asked in Portable speakers

Roam Won't Turn On... I've tried the "hold the button for 12 sec"

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

34
O
5 hours ago
D
David_170Contributor I
asked in Portable speakers

Discount code expiration?

Once I receive my discount code, is there a time limit by which I must use it? In other words, will the discount code expire?

1
ratty
6 hours ago
R
RazzDaContributor I
asked in Components and Architectural

era 300 wall positioning

Hi,just purchased era 300 in order to replace SL one mounted on the wall.since I would like to keep the same position I would like to get feedback on the below wall location:Distance from the floor  ~2 metersDistance from the ceiling  ~1 metersDistance between both era ~3 meters I understand that the best way is to mount them in upside down.Any feedback if this should be ok? Any concern I should take in account?thanks in advance,  

5
ratty
6 hours ago
R
RunronContributor I
posted in Controllers and Music services

pandora unable browse

Pandora unable browse. All other apps work fine.

4
E
8 hours ago
T
tg1Trending Lyricist I
asked in Controllers and Music services

Apple Music skips/glitches

Anyone else having very small skips with Apple Music on 15.2.1?  Never had this issue before. The skips are a fraction of a second and clickless. It’s not skipping to the next song, but like you removed ½ second of a song  Seems to happen every 1-3 songs - don’t know for sure. There’s a Reddit thread on it so I must not be alone…

26
V
8 hours ago
S
scb05Contributor I
posted in Home theater

Apple TVOS17, Sonos Arc on Apple TV 4K

Some troubleshooting help for those experiencing the popping/static/distortion sound after upgrading to tvOS17 with Apple TV 4K and Sonos Arc…I was experiencing this crackle/distortion from the Arc after a few minutes of use and most noticeably when I would start the Apple TV VPN service (I tried 2 different VPN Apps, same impact). Resolution:changing the Apple TV Video to 4K HDR (HDR10+) 60 Hz (from the 50Hz option) seems to have solved the issue after restarting the Apple TV and the Arc Trouble Steps taken (no resolution):Update Sonos S2 App, then update the Sonos speakers after (no resolution) Testing for 2.4Ghz interference, fixed wifi to channel 1 (from 6) and SonosNet Channel (in app) to 11 (from 6) (no resolution) trying different VPN (no resolution)Equipment:Apple TV 4K tvOS 17 (ethernet connected) Arc (ethernet conencted), ERA100 (x2), Sub (G3) Samsung “55 120Hz capable with One Connect box  HDMI 2.2 cables Xbox Series XGood Luck to All!

2
B
8 hours ago
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