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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

29431 Topics
I
IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

1618740
buzz
5 days ago
garfieldairlines
garfieldairlines
posted in Advanced setups
UPnP not working with converted files

So, after this app debacle I’m on the hunt for technical solutions.The one that I found is that I use Symfonium ( https://symfonium.app ) and oh great it supports UPnP ! I can play my files in the FLAC format (16bit/44.1 kHz) without problems !But my music provider converts to OPUS 128kb/s for my smartphone because when I’m on the road… Roaming gets quickly expensive. I then get 48.0 kHz files that are then sent via UPnP to Sonos, just like FLAC.According to https://docs.sonos.com/docs/supported-audio-formats, 48 kHz is supported for Opus. But it doesn’t work. Bummer.But fear not I got one last card up my sleeve and it’s to transcode to MP3. So I’m trying MP3 320kb/s, in 44.1 kHz which again is supposed to work and… well, it doesn’t work.I tried another UPnP device it was working flawlessly, and it even works over Chromecast… But we can all dream about Chromecast on Sonos when I see Apple and AirPlay working without problems it really sucks using Android with Sonos… :(Any staff members

1455
J
1 month ago
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PeapodContributor I
posted in Portable speakers
Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

5552980
A
1 month ago
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rossewingContributor I
asked in Headphones
Sonos couldn't complete swap Ace/Arc

Has anyone successfully switched the sound from the Arc to Sonos Ace?I get the following error message when trying to Swap “Sonos couldn't complete swap” ThanksRoss

387028
H
4 months ago
C
cataleptContributor I
asked in Home theater
Error 1000

For more information and steps to try, please see this support article:  Error 1000 when updating Sonos Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

2575338
B
5 months ago
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject.  Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound

2397914
G
5 months ago
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dg757Contributor I
posted in Components and Architectural
sonos connect flashing red light

Hi.  My sonos connect disappeared from my system according to my phone app.  Multiple attempts to find it/reconnect were unsuccessful.  I tried turning it off and on again.  That didn’t solve anything.  I tried resetting it.  That was a mistake!  Now, I just have a flashing red light.  I called support and they said “it’s a known issue” “we are working on it” “a fix will be rolled out soon.”  That seems unlikely considering the connect is so old (how long has this been a known issue)?  Any ideas on how I can get my connect working again?

343065
D
2 years ago
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Murray MuzzaContributor II
asked in Ask a question
YouTube music not working properly

I’ve been using YouTube music for years on my Sonos system. I have a paid premium subscription. Recently I’m finding that it simply won’t play what I choose to play. It thinks about it for about 5 seconds, then loads a previous playlist that I was listening to. However, it’s temperamental, and will sometimes work normally…..which is very frustrating. I’ve added the Spotify service, which I don’t pay for, and it works perfectly. Sonos Radio also works perfectly. Definitely a YouTube music problem. I’ve contacted Sonos support, and they were o help in this case. I can use YouTube music perfectly fine with blue tooth or in my car. Just a Sonos/Youtube music issue. Has anyone come across this?

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M
3 minutes ago
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Steve251Avid Contributor III
asked in Ask a question
ERAPLAY

I use the desktop app for Windows a lot and I notice that when I select different speakers to group, I often get an option pop up that says ERAplay. I tried Googling it and searching this forum but could not find out what ERAplay is. Any thoughts? Thanks Steve

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S
21 minutes ago
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staffloContributor I
asked in Controllers and Music services
ios18.2 does not work with sonos app

I upgraded my iPhone 16 pro max to 18.2 and since then my Sonos app only works spasmodically. I have left my iPad on 18.1 and works ok with no issues. I upgraded my wife’s iPhone to 18.2 with same results.  Works ok if I access Sonos speakers through Spotify app or Sonos windows up. Tried everything to no avail. I notice that the app logs me out of the Sonos servers occasionally. Sonos do not help when they continually say they do not have problems, but as stated before no problems with iOS 18.1 don’t they test Sonos against a new version of iOS? 

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J
24 minutes ago
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MStevensGAContributor I
asked in Ask a question
Sonos Play 3 Speakers on WiFi with TV and/or computer?

I acquired a great pair of Sonos Play: 3 speakers with the Bridge when my office decided to eliminate them from our network setup. I have them playing in my bedroom on the house network and can access them with both S1/S2 apps and with the Spotify app itself, as well as controlling the volume seamlessly using Google Assistant (volume to xx%). I would like to be able to run my computer gaming sounds through them, and movies from my smart TV as well without having to add additional hardware to my network.Will I need to run it all through the Bridge unit, or can I keep them connected wirelessly? Or is that not going to work at all?

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106rallye
49 minutes ago
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Swim4tomContributor I
asked in Ask a question
Dolby PCM 5.1 instead of Dolby Atmos

Hi there, Just got the Arc Ultra + Sub 4. Using it on a Samsung 85 QLED Qn85d. Plugged into the HDMI eARC. But it's saying Dolby PCM 5.1 instead of Dolby Atmos. Tried it on many movies. Sounds great still but why isnt it in dolby atmos? Is it my settings? 

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S
53 minutes ago
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Dmusicman73Contributor I
asked in Ask a question
Sonos Arc Ultra sound

Sonos Arc Ultra. TV sound fades out when audio clip is being plaid.

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D
56 minutes ago
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not_convincedContributor I
asked in Home theater
Sonos Arc Ultra center channel too loud

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

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G
1 hour ago
A
AustinJerryEnthusiast I
posted in Controllers and Music services
Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

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W
1 hour ago
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VetschContributor I
asked in Headphones
When will I be able to connect two Sonos Ace to one Sonos Arc?

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

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C
1 hour ago
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Jack 0 JackContributor I
asked in Ask a question
Inquiry About Discount

Dear Team,I hope you are doing well.  I want to purchase some products in bulk. Can you give us discount on them? Waiting for your reply,Best regsrds,Jack

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Stanley_4
1 hour ago
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JAy3k1Contributor I
asked in Home theater
Play1 setup connection issues

I have a Beam and 2 Play1 speakers that I had setup as surrounds and noticed one speaker was not firing.I ended up resetting both Play1 speakers, with everything seemingly working. These were added to the Family Room group. (Same as the Beam) In the app they showed as being in group Family Room1 and Family Room2.I then added these as surrounds to my Beam, again all seemed to work fine. Upon checking the setup via my Beam they did not show, however there was an option to remove the surrounds, when I clicked on this option  the speakers showed as being disconnected!So I removed them, and performed another reset of both speakers. However, now neither on them will connect to my wifi. The setup seems to work perfectly, all tone sound and completion notices happened. It is the final step where the system tries to add them to my network that fails every time!I'm about 3 hours in sodding around trying to get these to connect with no luck. The app is driving me insane too, as I have to force cl

132
Stanley_4
2 hours ago
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newbieTOContributor I
asked in Home theater
Need recommendation setup (Have Beam (Gen2) + Sub Mini - want to use Era 300s)

Hi all - looking for some suggestions on the right Sonos equipment/placement. First time posting to Community. Any help is appreciated.For our basement multi-purpose room, you can see the room is split with half of it being a TV/entertainment room and the other half being a kids playroom.Over December holidays I got the Beam (Gen 2) and sub mini which is creating amazing sound. I didn’t want to get the Arc Ultra for the size, and the fact the kids play there and I didn’t want to risk damaging such an expensive item that was also 2-3x the size of the Beam (Gen 2).However, I have no rear sound currently and was looking for feedback on a few options.Option1: get the Amp to power the existing ceiling Polk audio speakers for left/right channel. question - unfortunately the way the speakers are wired, the ceiling speakers wire is on the other side of the room. there is no way to have the TV output go to the amp. is that an issue? plus - get rear sound that’s Sonos enabled but is left/right c

253
Stanley_4
2 hours ago
J
Jay MAvid Contributor I
asked in Components and Architectural
2 Ports to trigger one multi-channel amp

Before I break something, I want to know if this will work as intended.  I have two zones, one Port for each.I have an older but great sounding 5x 200w Outlaw amp I want to use.  2 channels for zone 1, and 2 channels for zone 2.  The 5th channel won’t be used.The Outlaw amp, like pretty much all home theater amps only has one 12v trigger input.Can I combine the two Sonos Ports with a Y cable to power the Outlaw amp?  That means that if I use both zones at the same time, the amp will be getting two 12v inputs at the same time. thanks,~Jay

121
Stanley_4
2 hours ago
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RinkguyContributor I
asked in Speakers
Cant pair or group two Play:1 speakers on same network

 recently moved into a new home and have been struggling to connect two Play:1 Sonos speakers to a Google Mesh network, which I do not have administrative access to. Initially, I tried using the Sonos S2 app, but I couldn’t connect the speakers, even when directly hardwired to the network. After numerous failed attempts, I downgraded both speakers to the S1 system, which allowed me to connect each speaker individually to the network. However, I’ve encountered a persistent problem: I cannot get both speakers on the same Sonos system. When one speaker is set up, any attempt to “Add” the second speaker fails and forces me to reset it. The only consistent method to add the second speaker is by using the “search for missing device” option after resetting it, but after successfully add the system, Sonos prompts me to log in to configure the speaker. This process always results in the creation of a separate Sonos system for the second speaker. As a result, both speakers are connected to the s

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2 hours ago
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Anti-SpeakerCableContributor I
posted in Home theater
Full Gamut of DTS support

 I will post this everyday until it happens. PLEASE MAY WE HAVE THE FULL GAMUT OF DTS SUPPORT!!?!!?   

223
Stanley_4
2 hours ago
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Wendy NichollsContributor I
asked in Advanced setups
Older Sonos S1 system. Power burp in house and cannot get sound working again. App says Sonos IS running

I put a lot of info in my question. 

133
Stanley_4
2 hours ago
M
mattyk2Contributor I
asked in Controllers and Music services
Sirius Xtra channels skipping prematurely

The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?

29414
G
2 hours ago
T
The DuckTrending Lyricist I
posted in Controllers and Music services
Artist Radio feature on Tidal still not working

It is still not possible to play “Artist Radio” song lists on Tidal when using Sonos’ iOS app. When will this be fixed?  It’s been more than 4 months without this basic feature!

16016
Airgetlam
2 hours ago
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