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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

15083 Topics

J
JBSDContributor I
asked in Controllers and Music services

iOS 16 / iOS 17 - iPhone 14 can't find system, PC app works fine

Mesh network with three nodes, I can control my system from the PC app but in the last week my phone app has quit finding my speakers.Reset routers, forgot the network in the Sonos app and rejoined it, worked for a day or so then after leaving the house wifi and returning it’s lost again.

3
J
just now
X
xiejianbeiContributor I
asked in Portable speakers

Google assistant problems with Sonos Move

I am not sure if anyone has the same problem.  I purchased my Move in the UK while i was living there and recently moved to New York. I am reading lots of post of the Move being incompatible with 5gHz routers from verizon. Interestingly though, I was able to set it up. Worked just fine, playing music and everything. My issue is with the google assistant. I’ve tried resetting the Move and adding the google assistant again, however, when I give commands, it’s saying that the speaker is not available. I can control the Move just fine with the app either from my ipad or my phone but would love to have that flexibility again of having to speak to it via google assistant. Any thoughts? Thanks!

2
J
1 minute ago
C
Cay442Contributor I
posted in Speakers

Illegal ads on my Sonos speaker

Get wifi through the local cable provider.Suddenly I’m receiving obnoxious ads from my electric company on my SONOS speaker for their wifi!!!Is that even LEGAL? 

3
melvimbe
1 hour ago
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stevegroom.Contributor I
asked in Ask a question

Splitting up SONOS system for testing

I tried several times to have a wireless/wired SONOS network, but always ended up with crashing the network due to STP issues. Currently everything is wireless, but a couple of speakers are a little too distant, so I want to return to a wireless/wired setup. Due to the disruption it made to all network users in the past, I want to have a test setup that can be isolated and adjusted independently of the rest of my SONOS gear and powered off when I am not testing. What do I need to do to move a few SONOS speakers to a test network? I think I need to do this: separate VLAN separate WiFi Access Porttraffic isolation between main / test devices including broadcast packetsmove the iPhone from one VLAN to another running the SONOS controller app.But am also thinking that I need to deregister some SONOS devices to get them completely removed from the existing setup. In the past I had issues with missing speakers and SONOS trying to re-discover speakers that were at a different physical locatio

3
ratty
1 hour ago
A
AndrewBrightContributor I
asked in Controllers and Music services

Amazon Music not displaying all music in Sonos

After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that  my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

6
controlav
1 hour ago
K
KyashiContributor I
asked in Speakers

Black Era 100 has white pattern inside from dust?

There has been an ongoing construction in my house and the dust was so bad. I noticed my Era100 started showing this pattern inside and it concerns me. I think it might be dust build up. Anyone else has the same issue? How do i clean it up…? 

1
G
1 hour ago
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IanpAvid Contributor II
asked in Home theater

Arc and Atmos v DD5.1

Hello all, I have an Arc connected via eARC to a LG TV, an Apple TV and have added 2 Sonos Ones as surround speakers. What I’ve noticed is that DD5.1 content (streamed) is extremely vibrant and makes fantastic use of the surround speakers, whereas Atmos content (streamed) does not by comparison, the surround speakers seem to only output musical effects, but don’t seem to be part of the soundstage. Am I missing a setting, or is this expected?Thanks,Ian

1
G
1 hour ago
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KasuwContributor I
asked in Home theater

Impossible de finaliser la mise à jour barre de son

Bonjour à tous, Je viens de recevoir ma Beam gen 2. J'ai téléchargé l'application Sonos et fait le nécessaire pour la connexion de la barre de son. L'application me propose une mise à jour, celle-ci s'effectue mais à la fin j'ai un message d'erreur 1001 m'indiquant un défaut de réseau. J'ai testé sur 3 réseau wifi différents et en Ethernet, le défaut est le même. J'ai également redémarré mon routeur et la Beam, même chose, impossible de finaliser la mise à jour de la barre de son. Quelqu'un aurait une solution, s'il vous plaît ? Merci d'avance !

1
Airgetlam
4 hours ago
S
somsakpContributor I
asked in Speakers

STP Concept for Sonos

Dear Sonos,First of all let me share some brief.I’m implementing Sonos system, Sonos port = 5 unit and Sonos AMP = 1 unit. Site network is using all managed switch mixed brand Aruba, HP and Zyxel. Using subnet /23 for 508 IP address. Using default vlan, just vlan 1 only, no trunk port uplink just access port. 2 rooms are install Sonos with different managed switch. All switch have no STP classic only have RSTP and MSTP If 1st room 5 Sonos port are connected with wired to managed switch and config RSTP seems working fine while another switch STP is disabled.My problem is.If turn on the 2nd room 1 Sonos AMP connected to managed switch with RSTP configured then whole network latency quite unstable and all Sonos seems unstable as well. I’ve adjust bridge priority that 1st room switch is root and 2nd room is bridge following STP concept but not help. Did IGMP snooping enabled not help.My Questions is.As mentioned above I did RSTP configure only 2 managed switch that all Sonos connected, In

1
ratty
5 hours ago
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siwaldronContributor I
asked in Home theater

Updating my projector and Sonos system with Apple tv

Hi, I’m a film maker in south east london who has been a starved of home cinema for too long and desperately needs your help! I wonder if you can help answer my questions or point me to the right threads. For a long time I had the original apple tv with optical audio out going through a little powered connecting box before going into the original (now defunct) Sonos white and grey Amp. There was always intermittent issues that we overcame much to the frustration of my wife! However I’ve just purchased a new Apple TV box which doesn’t have an optical out and feels like i need to get a new Amp to replace the old one which doesn’t work on the new Sonos app. Could you recommend in baby language what system components you think i need to get to play movies from a projector. I have pair of sonos speakers and the Sub. Do i just have to rely on hdmi for sound now? is that a major downgrade? do I need an amp? Thankyou in advance! 

3
Corry P
5 hours ago
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ChrisMellorAvid Contributor I
posted in Controllers and Music services

Sonos controller update loses MacOS library access - again!

Once again the Sonos controller update on my Aple M.2 Mac mini/Ventura OS has caused the controller to lose access to the music library. The music library’s  access location has not changed amd I’, cross as hell at the prospect of updating the iTunes library details for this witless controller. So I am playing my music to my Sonos 3 and 5 speakers by using Apple Airplay on my iPhone. Why the heck do I keep the Sonos Controller when all I want to do is play music library tracks on the speakers and the darn controller keeps on losing access after the far-too-common updates? Come on Sonos. It’s been months since the Apple M2 Mini and Ventura were releassed. Get your act together.I’m already using an Apple HomePod speaker in a second home where Sonos controller updates on a MacBook Air M.1/Ventura kept losing access to the MacBook Air’s music library. The HomePod’s sound quality is as good as the Sonos 1’s I’ve previously been using. That means I’ll get another AirPod there for stereo acce

6
Corry P
5 hours ago
M
mandmdietContributor I
asked in Components and Architectural

Setting up a Sonos Connect to play music reliably with unreliable internet

I’m doing a small audio project for a local gym. They have all of the equipment they need to play music during their workouts. The way they have it set up to play is they have a Sonos Connect connected directly to a speaker system. They use their Samsung Galaxy Android tablet to control the music to play using the Sonos app. The Sonos Connect is wired to the router that provides access to the internet for them. They use either Spotify or Apple Music as the source of the music.When the internet goes down or gets spotty, they can’t play music and if that happens during a workout, it’s a big problem. What I’m planning to suggest to them is that we get some sort of local source of music they can use as a backup. Something like an external drive that can be connected to the Sonos Connect directly with some MP3s on it. Of course they wouldn’t have a big variety of music on their backup system and they’d have to buy the music that goes there, which are two downsides.Is this a good (or maybe t

2
Corry P
5 hours ago
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Shah MContributor II
asked in Controllers and Music services

Unable to add music library from WD MyCloud Home

Seems WD has changed its settings and unlike earlier, cannot be added via “Services” and now has to be added via “Music Library” and the path defined. Been at it for a while but no success.Anyone else facing this issue. FYI, IM using a Sonos Connect and S1. Accessing via MAC OS and iPhone. Cheers Shah

13
E
6 hours ago
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glankContributor I
asked in Home theater

Poor Sub Gen3 Output

First off let me say I’ve personally installed 4 or 5 Arc+Sub Gen 3 systems so I know what it should sound like and am aware what performance to expect from the sub. I’m Just not getting it on my system.My typical configuration is Arc + Connect: Amp (surrounds) + SubVery low output from the sub. Doesn’t matter the source (TV eARC, Airplay, or native music in Sonos app)To even hear it the slightest it had to be turned up to at least +8I’ve factory reset everything (Arc, Amp, & Sub) to no avail. So I tried an experiment. I removed the sub and amp from the Arc and made the Connect: Amp it’s own room. I connected the sub to it and WOW! You can feel the bass. It’s the way it should sound. So I go back in and create my surround setup again by connecting the sub back to the Arc and making the Connect: Amp the surrounds. Sub back to its old ways. Very low output. So the sub clearly works. It’s not placement, it’s not poor Wi-Fi. It works correctly with other Sonos products, just not with t

1
Corry P
6 hours ago
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ChrisBuesContributor I
posted in Controllers and Music services

Blocking TuneIn Ads

Came across several locked posts complaining about the pre-roll ads for TuneIn/Sonos Radio stations. I’ve been able to block the ads and have the radio station successfully play by blocking these two domains:*.prod-pre.fns.tunein.com*.chunks.tunein.comHope this helps someone.

1
Sotiris C.
6 hours ago
L
LarsBramContributor I
asked in Speakers

Era 100 makes loud sound when connecting and disconnecting bluetooth

My Eras 100 is working well, also as direct windows bluetooth device. Hovewer it makes a very loud connect / disconnect sound whenever its gaining or losing connection and we are disturbed by this in the entire house. It seems to happen randomly but is probably as I move the laptop around in the house. It would be nice to be able to disable this acknowledge sound and just rely on the blue/white light.

0
L
8 hours ago
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PhilNZContributor I
asked in Ask a question

One SL battery size

Hi - I am flying internationally later this week and want to take my One SL speaker. The airline states no product with a lithium battery over the following dimensions can be taken - 100 Watt hours or 2g lithium. Does anyone know the specs for the One SL battery? Thanks

4
P
8 hours ago
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luchoatContributor I
asked in Ask a question

invoice sonos move 2

Where can I download the invoice for my Sonos Move 2 purchase?

1
G
11 hours ago
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Crimson1949Contributor I
asked in Ask a question

Sonos System Pushing Me to the Brink of Mental Collapse

Not sure where to begin. Moved recently to Mexico, but am armed services so have had my system work in many countries. 2 Moves, 4 Ones, 1 Five and 2 Threes. I ethernet wired a speaker to the modem/router (and this speaker I can’t connect for some reason). In the last few weeks, my system has been a constant maddening nightmare: every day a speaker or two drops, rejoining them takes multiple tries to connect, trying to connect a speaker a few feet from the modem says it can’t be found, etc. Not sure if it is relevant but have a few extenders throughout quarters and the signal is good throughout. On my S2 phone app, the system drops frequently. On my desktop app, the system can’t be found. I have one network. Not sure if this is relevant either but I originally set up the system my first day and since then had the modem replaced, although it has worked at times with this new modem. Do you good people recommend erasing the whole system and starting again? Not even sure how to do that. Or

6
buzz
11 hours ago
C
ColHContributor I
asked in Home theater

surround sound

I am planning to set up a 5.1 surround system for my TV. I have a Beam 2nd Gen a Play 3, a Play 5 2nd Gen and Connect Amp. For the rear speakers should I use my Connect Amp and a couple of speakers or buy a second hand Play 3  and have 2 Play 3s as my rear speakers ?

3
C
11 hours ago
K
KarlRichguyContributor I
asked in Ask a question

Alexa commands play in multi rooms

New here. I have two rooms set up (one has a single Sonos One, other has a Sonos Move and Beam). Whenever I tell Alexa on the One to play a song on Amazon Music, it plays on the One and the Beam simultaneously. I’ve been looking around trying to figure out why and I’m drawing a blank. I don’t have any multi room setups, I’ve enabled and disabled the Alexa skill multiple times and it just keeps doing it. Any advice on this would be great

1
AjTrek1
14 hours ago
B
backhoebucketContributor I
asked in Ask a question

Best configuration for 45 x 45 area with 16 ft ceiling

Hello,  I’m a bit overwhelmed and not sure where to start with selecting the right components for my space.  The space is 45 ft x 45 ft, ceiling height is 16 ft.  This is a multi-use space, will be used as a garage hangout area, used for entertainment, etc… I will have a large screen TV mounted centered on one of the walls. I am not sure if the best plan would be an Immersive Set with an Arc + Gen 3 sub + 2 Era 300s or possibly setting up a 5 speaker - one at each corner, or some other configuration.  Not sure where to start. Any help would be greatly appreciated.  Thank you!  -Mike

2
Stanley_4
15 hours ago
L
legedemaContributor II
asked in Home theater

beam gen2 with Era 300

Hi everyone , I do have a beam gen2 , 2 x Era 100 and sub mini and would like to change the Era100’s with 2 x Era 300I do like to listen to music sometimes and I feel like the Era100s are little low on my expectations.do you think that Era 300s would be a good choice considering to use them mainly as reers and in some cases to use them as stereo pair only for music and do you think I would notice the difference compared to ERA 100.shoud I really upgrade ? appreciate your answers for this 

5
melvimbe
19 hours ago
E
everthmContributor I
asked in Home theater

verizon voice remote volume for Sony TV not working with Arc indirectly.

Volume control only does not work indirectly on Verizon voice remote paired with Sony A95K and Sonos ARC connected via HDMI/eARC.  It will change the volume however when pointed directly at the ARC.  Other functions on the remote work indirectly such as changing the channel.

1
Airgetlam
22 hours ago
6
6802439Trending Lyricist I
asked in Controllers and Music services

Can no longer browse My Cloud

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online. 

10
S
22 hours ago
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