Get help and assistance with your Sonos system

I'm going to try to figure out the Sonos connections to surrounds. I'm starting with my main Rooms powered up and updated. I also have a Home Theater Room that has been powered down for a month or so which is what I'll be working with first. It has a Beam gen 1, Sub gen 2 and two One SLs.Initially the Room and speakers aren't visible in the Android app, main Room lists or the About page, they have been powered down long enough to be removed.Powering up just the surrounds, they are still not visible in any app lists, but if I do an update check I am told one is needed. I do not have the 2.4 gHz Sonosnet enabled here and the Beam is powered down so they must be connecting to my home Wi-Fi on my 5 gHz band in order for the app to see the update status. The AP access log confirms this connection and shows it became active soon after I powered the surrounds up. The log also shows they are communicating using the link.Running the update, both One SLs go through

Hola, tengo un era300 y estoy pensando en tener un segundo era300 para emparejados en stereo. Mi duda ñ, usa todos los drivers?, el dolby atmos se deshabilita?. Tiene alguna ventaja el emparejarlos para musica en la misma habitación?. Gracias  Moderator Edit - Translation by Google:Hi, I have an ERA300 and I'm thinking of getting a second one to pair them in stereo. My question is: does it use all the drivers? Is Dolby Atmos disabled? Are there any advantages to pairing them for music in the same room? Thanks

I saw that my surrounds and sub were showing as not connected in the app and were just showing up as “product”. These were all working fine until very recently. The arc is still showing up but nothing else is. There is also no sounds coming from the surrounds when I am watching TV. I tried to reset the system and even did a full factory reset on each component including the arc. I started by re-adding the Sonos 1 SL’s each to the app followed by the sub. That worked fine and they were showing up. After I added the arc everything was still showing up happy in the app. Once I connected the surrounds and the sub to the arc they went back to showing as “product” and not being connected with no sound coming out. How do I fix this? It’s infuriating. 

Straight out of the box, I have had ongoing issues with these speakers and this is not a comprehensive list!! Frequent updates required, resulting in speakers not working; Frequent loss of connectivity, drop outs, etc. resulting in needing to reconnect each time I wish to play music and during music playback; Speakers not stereo pairing, and never working at the same time when grouped; Inability to run all speakers at the same time (i.e. the sound bar in a separate room) even when not in stereo / groups; Latency in volume adjustments (sometimes up to around 30 seconds or more, or not at all); Latency in music changes, or not at all, and inability to reset the app; Inability to change music being played as the app would not update to the current playlist / music being played; and Lack of availability of support, including emailing the

Hi everyone, I’ve been doing some sound tests with my Sonos Arc Ultra + Sub Mini + two Ones setup and noticed something interesting.When I use the Netflix app directly on my Samsung Q95T TV, the Sonos app reports Dolby Multichannel PCM 5.1.When I use Netflix on my Apple TV 4K (3rd gen), Sonos reports Dolby Digital 5.1 instead.On the TV, HDMI audio is set to Auto (no passthrough option available), and HDMI eARC is enabled.To my ears, the audio from the TV’s built-in Netflix app sounds more “powerful” compared to the Apple TV. So I’m wondering:Which format is technically better: Dolby Multichannel PCM 5.1 or Dolby Digital 5.1? Is one higher quality than the other? Are there any settings I should tweak on the TV or Apple TV to get the best possible audio?

Hello,I noticed the following issues just after upgrading my Ace headphones to the 3.9.9 FWPop artefacts from the ANC when working on my computer, it’s related to the ‘click’ sound of my mouse and to the keyboard keys sound. I get that issue with Adaptative ANC ON and OFF (I’m aware of the well knowed ANC pop artefacts with some specific sounds, but this one only appeard after the update)Audio artefacts when using aptX Adaptative in ‘low latency’ mode, it’s partially fixed by switching the bluetooth connection mode to “multipoint”, but i still get some artefacts from time to time. I’ve already performed a factory reset, but it didn’t help.Is there any where to downgrade the FW to the previous version ?Thank you. 

Hi everyone, I’m having an issue with my web-based Morse code tone generator when listening through Sonos headphones and wanted to see if anyone here has experienced something similar. The website generates real-time audio tones in the browser using the Web Audio API. On standard wired headphones connected directly to my PC, everything works perfectly. However, when routing audio through Sonos (either via Bluetooth connection or through a Sonos device using line-in), I’m experiencing noticeable delay and, in some cases, complete silence after a few seconds.The main problem is latency. Morse code timing is very sensitive, and even small delays between dots and dashes make it hard to use for practice. With Sonos headphones, there seems to be a buffering dela

Just bought a pair of new Eras 100 from COSTCO Canada.  The bluetooth streaming from my phone works just fine.  No luck with the NAS ...My NAS pathname entered into the app is as follows (in the add music folder section):\\192.168.xxx.xxx\Where “xxx” are 1 to 3 numeric digits of the remainder of the full path - it is an IP address of which it is identical on my MacBook and Windwos PCs.After entering my user ID and password, It won’t let me click/tap done on the screen?  There is no error message.Am I missing something obvious?Background: My iPhone is running iOS 26.3; I have a 2024 Macbook Pro with an M4Pro cpu; My NAS is Asus6702T-A613 (18TB, RAID1) using ADM version 5.1.3 and SMB3 highest and SMB2 lowest.

I’m at my wits end trying to find a set up that doesn’t just trade one issue for another.I have the following sonos speakers: 2 Era 100, 1 Sonos:One, and 1 Roam.Starting summer 2025, i started having issues where speakers would show on the sonos app, but i could not play on them either via airplay or the app. they’d show, but there would be no volume control either. It particularly affected the two Eras, then the Roam, and eventually started impacting the One as well.On advice from Sonos, i bought a wireless extender/access point (TP Link RE315) to give the speakers a fixed access point. it was originally set up in extender mode, so had its own SSID (wifi-ext). To be able to airplay between devices without constant SSID (wifi and wifi-ext) switching on my phone and ipad, most things were moved to the new SSID (wifi-ext). this solved the issue, but started experiencing streaming issues on appletv due to fact the wifi speeds wer

We moved and i configured the two sonos moves [version 1) with no issues. My move version 2 doesn't respond 

I have changed nothing, have always been able to control volume on arc ultra through my nvidia shield remote and tv remote now after update i can only adjust it from the app when I use the other remotes I get the white light like usual on the soundbar but nothing changes, I hope this bug or issue gets solved quickly as it's annoying to go into the app everytime especially when youtube has a different volume than everything else and I have to adjust a lot

Casi todas las veces que enciendo mi sonos me cuesta que se activen los Dos, hay uno de ellos que se desconfigura y que tengo enlazarlo casi siempre suena uno y el otro muchas veces tengo que reiniciarlo y volver a meterle hasta la contraseña de wifi. Por otro lado saber si puedo conectarlo pre Bluetooth???? Gracias Moderator Edit: Translation by Google Translate-Almost every time I turn on my Sonos, I have trouble getting both speakers to activate. One of them keeps losing its settings, and I have to pair it again. Almost always, only one speaker works, and the other often doesn't. I have to restart the Sonos and even re-enter the Wi-Fi password. Also, is it possible to connect it via Bluetooth? Thanks.

I am wanting to connect 3 Sonos speakers (2 x era 100 and 1 x era 300) to my iPhone to play music for a party. the wireless signal in my house isn’t great and when the speakers are spread out in different rooms they constantly drop out. I am hoping that I can hard wire them to an iPhone to successfully play music for a party. Any idea what wires / adapters I would need to buy and how to connect them all together!? 

Hi guys. This isn’t a query regarding the arc ultra as such but I’m wondering if anyone is playing MKV files from Infuse Pro. I can get audio via airplay from my MacBook Pro to my Sony Bravia tv/arc ultra but it’s not Atmos. Video will not play at all. I’m obviously missing something (apart from the knowledge what to do) but it’s getting increasingly frustrating. Without getting too technical (as I won’t have a clue) has anyone had similar experiences and/or solutions. Many thanks. 

Will try to be as descriptive as possible without being confusing.  Need a little help and/or explanation.  In a vacation home I had 1 pair of Era 100, 1 pair of One SL, a Beam and mini sub.  I currently upgraded the vacation home to 1 pair of Fives, 1 pair of Era 300, the Arc Ultra and Gen 4 sub.  I kept the pairs of Era 100 and One SL in the vacation home and put them in 2 different rooms and have them set up and they are working.  I posted the question about speaker placement about a month ago but I haven’t had the chance to finish setting up everything else yet.  I ended up taking the Beam and the mini sub from the vacation home to my permanent home to use in the basement.  At my permanent home I use the Sonos S1 app while in the vacation home I use the Sonos app.  My question is, since the beam and mini sub were setup on the Sonos app can I set up them up for use in the basement on the Sonos app using my home network?  And by doing so will I screw up anything with on the Sonos

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: The

Hi, for the last 3 weeks or so Sonos is constantly dropping out and losing connection. Sometimes it skips through tracks, other times it just stops playing. I also can not connect to Sonos speakers via the Spotify app. This all worked before and we haven’t changed our internet setup. Is anyone else having this problem? What can I do to fix it? 

I have a Sony Bravia 8. At first my tv remote was syncing with the Sonos Arc Ultra, but now it is not.  

I bought a new tv, Samsung the Fram Pro 2025, and connected it to my Beam 2 using eARC. I also have a Connect:Amp in my system that connects my back speakers to the system plus a Sonos Mini sub. I can´t get Atmos whatever I play on the TV. In the Sonos app I only get Dolby Digital 5.1.  I use the HDMI-cable that came with the Beam 2 and it is connected to the eARC-port on the wireless one connect box.  I have tried Netflix with a Premium account, a Prime and a HBO account and no Atmos. Any ideas what I can do to get it to work?

Just for fun I made an almost lp size pixelated album art display that is Sonos compatible. Has several modes to alternate between art and title/artist views.

Hi, hopefully you can help me out here. I was able to connect my Arc, 2 Era 300s and the sub 3 in my network having 2.4ghz with WPA/WPA2 authentication as it is the bare minimum requirement. First step was connect my sub to a room, which is with my Arc. after connecting, it says that the Product is not connected. which is weird.I tried to setup the surround with my 2 Era speakers and Arc, still ended up with the same error message on both Era speakers. I have also added their IP & MAC adresses as dedicated devices under the DHCP list and still got the same error messages and result of not having all of them turned on.. except for the Arc itself.  Basically I did the LAN cable thing and yes it worked but I cannot affort to have my cable running across the floor as it was only a test. I rang up the support which they said its a DHCP issue, which I never had before after their upgrade of my sonos products recentl

I’m a very satisfied user of Sonos, having a surround system with a Beam and two Era 100, plus two other Era 100 in other rooms. BUT… there is one thing that annoys me very much with the TV surround setting. There is no way to choose for a setting where the sound would come out in the same way from all the speakers. This means that when you look at TV shows, sometimes the sound comes only out of the front center Beam speaker when there is mainly speech, and then all of a sudden there is some background music in the show and then only it comes out of the rear Era speakers. Even worse when I listen to a music concert on TV, the speech (singing) comes only from the front center speaker (with some music) and only music is coming out of the rear speakers. Sorry but for me this is very disturbing and not at all the right music experience. So my simple question is to Sonos: just foresee a setting for TV sound where the sound comes out of all speakers unprocessed or unfiltered in the same w

Hi!I owned a Arc + 2xEra 300 + Sub gen 3 setup and it was overwhelming on cinematic performance and average on music - I was missing the middle lows in music performance (which are very present on the demo sounds of sonos, so it's likely a DSP thing not hardware).As Arc Ultra promised better bass due to the new sound force technology, I made the upgrade and... well... I am not satisfied at all. Everything sounds the exact same as before. I did trueplay tuning (tried all three variants), EQ setup etc etc.I get even a little better performance turning the sub off in the mid los but then the deep subs are missing of course.I don't get why my SONOS system is performing so bad on mid-lows but only on music... All is perfect on movies... If sonos would only give us more control over music EQ :( That being said, I was asked by ​@Corry P to create a diagnostic. I created even three and made some trouble

Is there a reason that my music library indexing in my Sonos S1 is becoming unreliable?  A couple of months ago, I noticed that new additions to the library were not showing up after indexing.  The bug continues, as I just copied several albums to my NAS drive, indexed the volume, and could not find any of the new items when I searched on any of the criteria (Artist, Song, Composer, Folder, etc.). After a couple of restarts and several re-indexing attempts, some songs/albums appeared in my searches, but not all.  The songs were all from the same copying-over pass, they were all valid tunes from Apple Music, and they were all .m4a files.  Nothing different between them, but some showed up and some didn’t.  I have now restarted my Mac and rebooted the NAS drive again, and done another indexing pass, and, finally, all of my most recent music files appear in my search.So, the question is: why is this happening, and is this the new normal for “old” S1 systems using a NAS?

Hi allehat settings on the equaliser would you normally have?currently treble is +9 and bass -3 I know it’s personal preference but is there a rough guide for tv, music fiilms etc please