Get help and assistance with your Sonos system

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

For the past few weeks, I've been having issues with all my Sonos speakers when using Spotify Connect.  For example, if I've previously used another service like Apple Music or Amazon Music and then open the Spotify app and connect to a speaker, nothing plays.I have to start Spotify playback from the Sonos app first, and only then can I connect via Spotify Connect from the Spotify app.  This has been happening for about two weeks now.It's really annoying because if you start directly from the Spotify app, there's no way to hear anything—it’s as if the speaker doesn’t activate. But in Spotify appears like the song is playing. Thanks!Edit: In Reddit there are people with the same problem https://www.reddit.com/r/sonos/comments/1nobv3y/anyone_else_been_having_problems_with_spotify/

Hi All,Woke this morning to find that if I search an Artist and go to choose them from Qobuz, I get 'No selections are available' - this only affects the search. I can choose Qobuz from my services & all my favourites are there and play perfectly. This only affects Qobuz, Spotify etc show results as usual.Have rebooted the router, no change. Re authorised Qobuz, still no difference. Any ideas? I'm still running S2 16.1 (no intention of updating currently) 

Can anyone advise on this please? I have a lot of Sonos components - two Connect:Amps, 4 Play 1s and 3 Play 3s. Everything is running on Sonos S1 as most of them won’t support S2, and all my music files (about 50,000) live on a 10 year old Buffalo Linkststion Duo LS-WXL NAS The NAS also has video and movie files that are accessed by the various TVs around the house The whole home network is wired so nothing, including the Sonos, is wireless (except for iPads etc). It looks like my NAS is failing - I’m still working out if it’s a failed drive which would be easy to replace or if it’s the whole unit. If it’s the whole unit that needs replacing then I can do that but my question for anyone here is, what replacement NAS do it get? I need it to run with Sonos S1 or I’d have to replace my entire and expensive Sonos system, which I don’t want to do as there’s nothing wrong with it. Im not en expert in these things but I gather there may be an issue with SMB versions with a new NAS and Sonos S

There's no more EQ option in the app where we can control loudness , bass and treble. Is it after update of app? 

Hello,I have a TV model LG-55LA620V, Google TV Streamer and Sonos Arc Soundbar with 2x Sonos Play:1(surround) added. The problem is that I can't get Dolby Atmos sound to work, only dolby digital 5.1. The cables are HDMI 2.1 and connected as follows: - Google TV streamer -> Tv HDMI 3 (MHL) - TV HDMI 1 (ARC) - Sonos Arc soundbar. What should I do to get Dolby Atmos sound?

I have 4 Sonos ceiling speakers , one amp and one arc ultra. I have connected 4 speakers to one amp , how can I play 2 speakers separately 

We are building an extension and I need to fit it out with SONOS.I would like the TV to connect to an ARC Ultra, a Sub 4 and 2 ceiling speakers as the rears. I assume I need an AMP too? Can someone please describe how I set it up? I will also have 2 more pairs of ceiling speakers in the room to complete the music sound in teh whole extension. Will I need a seperate AMP? 

After no action from Sonos on my order that has not shipped for 21 days since full payment was made, I am posting this here in case something like this happens to you, and also shaming Sonos into resolving this situation.=======================================================================emailed to ceo@sonos.com Sun Oct 5 2025emailed Sales using Sonos Online web form Sun Oct 5 2025submitted to Sonos Chat Bot Sun Oct 5 2025 I’m going to lay this out as simply as I can, so that HOPEFULLY, Sonos can FINALLY get the items that I’ve long ago paid for, finally shipped to me.  It’s been 20 days now since I placed this Order for 7 items verbally on the Phone with the “help” of Allan M in your Sales department, and Allan promised I should expect to receive my order in 2 to 4 days.I gave Allan M a list of 7 items totalling $3,518.14.  For some unknown reason, these 7 items were separated onto 2 separate Sonos orders in your Order Management System.Order containing 1 item (Era 300 Mount Pair W

Why do I really have to crank up the volume on my ARC listening to Bluetooth versus something right from my TV

System was working decently and prompted for a required update yesterday (10/09/2025).  Since the update, I pretty much have a bricked system.  Takes several minutes for any app (desktop, iphone, etc.) to connect to system, but once connected, insanely slow and wont connect to any of the speakers or streaming services.  System has been rendered useless since update.  A look at reviews in the app stores over the last few days shows the same. It has gotten insanely ridiculous with SONOS.  If it wasn’t for having invested thousands into their ecosystem that is integrated into each room in my house, I would gut it and go with something else. At this point, it feels as if SONOS is just screwing with their customers.  Honestly, they probably lost any good engineers and coders they had and went with folks that only know how to vibe code - garbage in = garbage out. SONOS… is there a hotfix on the way to at least make our systems functional again?!

I have Sonos for PC version 17.2.1 and Windows 11 24H2.  Sonos components 1 Boost, 1 Connect Amp, 1 Play 3 and 2 Play1'sBoth the Sonos app on iOS and Android work perfectly. My Issue is:If I open the PC Sonos app while my antivirus is running it immediately shuts itself down. I can open Sonos app before I load the antivirus software and it works perfectly, if I keep it open it works OK even after the antivirus is loaded and running, but if I close it I can’t reopen it again without shutting down the antivirus.I have made sure that both Sonos.exe and Library Services are allowed through the firewall. It is running on a private network.I have tested the issue with the following antivirus systems:  Bitdefender (my preferred), Norton, Malwarebytes and Windows Defender.  All produced exactly the same issue.Does anyone have any suggestions?Tony

I have a Sonos Amp powering 4 Sonance in wall hidden speakers as well a Sonos Mini Sub.  I can add the sub to my Sonos system, but when I add the sub to my Amp it will not play along. After about 30 seconds it will say Sub not connected. I then have to remove it from the system and reinstall it, before it can be used again. If I add it to my Arc ultra, the sub works just fine.  All components are updated to latest firmware. How can I add my sub to the Sonos Amp? 

Hello, For the first Time, Qobuz is not avaible in my SONOS S1 , on IOS , IPADOS and Mac OS , I changed nothing , my internet is OK, I can use Spotify and others on Sonos S1 , there’s just a message trying Qobuz on SONOS « communication not possible » I still can listen Music on Qobuz application but not possible to send next on AirPlay 2 on Sonos devices I close Sonos application, try to reload Qobuz rights on Sonos S1 , but still not working.  Is there a technical problème between Qobuz and Sonos since Yesterday ? Thanks 

¿Cómo descargo la app de SONOS para PC? Moderator Edit: Translation by Google Translate - How do I download the SONOS app for PC?

For more than one and a half year, Sonos users have been waiting for a solution to the annoying issue that it isn’t possible to play albums (eg. from symphonies): When a movement (or song) has finished, it doesn’t continue to the next one. This is what ​@Jamie A from the Sonos staff wrote three months ago on a one and a half your old issue:I’ve contacted our team and raised this with them, after testing on my end and asking my colleague to try as well, we also weren’t able to play albums using IDAGIO. This has been raised as an issue as this is not expected and I’ve tagged this thread with the relevant bug report.We don’t have an ETA to share on when this will be resolved, but the team is aware and working on a resolution. I was informed that this should only occur on the mobile version of the app, you should still be able to queue using the desktop version of the Sonos app. Another workaround would be to make a playlist of the album in the desktop app, which I understand is not ideal

When I want to use the line input (I have the A2D USB-C adapter) on my Era 300 to play my turntable or cassette deck, the speaker doesn't detect that I've switched from streaming and am now using the line input. It doesn't happen automatically. I have to manually unplug & reinsert the line in before the speaker switches over which is, tbh, incredibly annoying. Is there a way to switch sources over in the app? Or is there a voice command? I can't find an option anywhere which seems crazy. Having to reach around to the back of the speaker and fiddle with the 3.5mm jack is really frustrating. I can't believe there's not an easier way on an AUD$750.00 speaker. 

Bonjour J'ai plusieurs produits sonos, avec certains compatibles avec S1 ( amp et play 1l) et d'autres compatibles avec S2. J'ai réussi sans soucis à configurer mon réseau sous S2. Mais je souhaiterais avoir un second reseau réservé au son de ma tv, via sonos amp et mes deux play:1. Est ce possible techniquement en utilisant le même réseau wifi? Merci d'avance  Moderator Edit: Translation by Google Translate- HelloI have several Sonos products, some compatible with S1 (Amp and Play 1L) and others compatible with S2. I managed to configure my network under S2 without any problems. But I would like to have a second network dedicated to my TV sound, via the Sonos Amp and my two Play 1Ls. Is this technically possible using the same Wi-Fi network?Thanks in advance.

Anyone notice difference from 10/8/25 update for Arc Ultra, Era 300s, and Sub 4?Only asking since the patch notes are incredibly cryptic in what changed or attempted to improve. Very disappointing Sonos chooses the mystery approach.

I've connected my sonos ace to both my phone and my TV. But I can't manage to switch and get the sound from the tv. 

I’m posting this in the hope that it helps someone who may have been in a similar situation.  It’s also an extended letter of thanks to this community.  Without you guys, I’d probably still be cursing my Sonos setup every day. Short version:  With the advice and guidance of this community I made three changes to my home networking and Sonos installation that turned my system from a hated disappointment back into the premium home music system I originally invested in.  HOWEVER:  These changes were expensive and required me to buy business-level networking products to meet Sonos’ demands. Conclusions:1:  Sonos has some work to do on its positioning and expectation management.  Yes, a three-player system will probably work out of the box in a consumer wi-fi environment.  No, a 15 player multi-generation, multi-room system probably won’t.2:  This community is one of Sonos’ biggest assets.  Thank you. Long version: The background:I’ve had Sonos in my house since the ZP100 was launched in th

Hello all! I thought I was fairly tech savvy after working in the tech industry for 22 years. However, I’m having one heck of a time getting my Sonos arc SL and two era 100 surround speakers to speak together to create a home theater environment.  I have the Eras paired as a stereo pair in a system called ‘Living Room’my Arc SL is in a different Living Room system that is Living Room Arc SL error message:Two compatible Sonos speakers are required to add surrounds. Make sure your products are powered on and joined to the wireless network (which they are)

I just acquired a new Sony bluetooth turntable that I’d like to connect to my existing Sonos system, which consists of (2) Play:5s (Gen 2), a Play:1, a One and a Boost. What are my options?

I’ve been having serious problems with Pocket Casts ever since the major Sonos app overhaul. I’m finding that “New Releases” under PocketCasts often does not load properly. At this point, I can force it to load by tapping “Try again” after that appears and that will manually load the podcasts. I have a shortcut on my homescreen for PocketCasts New Releases and pretty much every time I open the app that will say unable to load. If I remove that shortcut, reauthorize PocketCasts and add it again, often it will appear but then it doesn’t update and soon shows the “Unable to load” status again. This has been happening despite my trying all kinds of things to resolve this: reauthorizing PocketCasts, removing it as a content service and then re-adding it, updating the app, resetting the app, changing control channels, tweaking my wifi settings, etc. I used to use an Android phone to control Sonos but currently I have a newer iPad Pro, an iPhone 14 Pro, and an older iPad from about 10 years a

SONOS don't seem to care that their app is awful - I'm spoken to their tech guys and changed wifi settings, which has reduced range and functions on some other items - it's still awful. It's worked properly for maybe a month in total solid since I brought my system (2xEra 300, 1 x Era 100) last February. Given that it requires the app so heavily it is not fit for purpose under the consumer rights act in the UK and I'm going to be returning all of mine. Any suggestions on something is similar quality but less crap? I’m thinking BOSE. The SONOS sound quality is good, but it’s not worth it not working 90% of the time.