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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28748 Topics
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Biff MuckleberryContributor I
asked in Controllers and Music services
Calm App

I recently rebooted my system and changed to a different WiFi.  now i can not downloaded the Calm App.  it does not take me to my calm account to authorize. instead it takes my to the calm site and says “sign up successful “without asking for my account or password.  then when i go back to the app it says no content items available.  any suggestions?

101
Belly M
5 hours ago
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DGwiltContributor I
asked in Speakers
line-in on era300

My sonos port is connected by wire to my CD player. My era300 speaker is in a different room. Until recently, I could play cds through the era300. Last week, the sound stopped coming through the speaker, even though the app shows it as playing. I've been on the help line twice. When I try synching the speaker while the cd is playing through port, still no sound comes through. I haven't made any changes. Any ideas why this is happening?

8314
D
5 hours ago
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ToniLTrending Lyricist I
asked in Controllers and Music services
Spotiy Connect not working after last Sonos firmware update (82.2-59204)

Hi I have 3 Sonos Port + 1 Sonos Arc, all working fine from the Sonos app (iOS). I normally stream Spotify from the Sonos app and all works as expected.I also use regularly Spotify Connect (from Spotify on iOS or Spotify on macOS) to stream music to my Sonos Ports or Sonos Arc. This worked well until the last firmware update (82.2-59204).After the firmware update:My Sonos Ports and Arc are shown as valid Spotify Connect destinations from the Spotify speaker menu (both on iOS and macOS) But when I click on any of the Sonos destinations, Spotify just shows “Connecting...” and nothing happens. Other non-Sonos Spotify Connect speakers work as expectedm both from Spotfy iOS and macOS. My wifi is exacly the same as before the Sonos firmware update, so the problem is not on my wifi.So I assume that the last Sonos firnware udpate broke something on the way Sonos gear responds to Spotify Connect requests? Does anyone else here use Spotify Connect? Is it working for you after the last firmware u

1309
M
6 hours ago
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MonmonContributor I
asked in Controllers and Music services
sonos playlist creation

Hi,can’t read my old (previous Sonos app) playlists.can’t create new playlists.New app is really insane ! any solution or update please?best regards christophe

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M
6 hours ago
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SplinterContributor I
asked in Ask a question
Arc Dialogue Sync

Arc soundbar - dialogue sound does NOT match the mouths of the actors.  Dialogue Sync does not resolve the problem.  Seems to be ahead or behind on any of the available settings.  Anyone else experiencing this.  Tell me I’m not alone.   side note:  attempted the latest WiFi update to see if it would help, it found the first speaker and identified it as a Move 2.  I don’t have a Move 2.  Ones, Arc, Subwoofers, and an older soundbar (I can’t remember the name), but no Move 2.  Aborted.  Hahahaha sigh. 

213
P
6 hours ago
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AriepenarieContributor I
asked in Controllers and Music services
Sonos IOS app search function not working correcty with Plex

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue. This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected.  Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad. 1. Can anyone conform this as a bug in the IOS app?2. Is editing of the play-queue expected as a feature in the web-app?  

612
M
7 hours ago
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ForteaContributor I
asked in Ask a question
Arc Ultra plays surround sound despite connected externak Era 100s

So I’ve done alot of testing listening to 5.1 surround and Dolby Atmos videos and movies. I’ve found that the Arc Ultra plays surround sounds through the soundbar even though I have connected 2 Era 100s as surrounds. On top of this the volume in the Era 100s is extremely low. If I turn up the “Surround”-slider it increases both the Eras but also the sound coming from the Soundbar and the issue persists.It’s really distracting as it ruins the soundstage. Sounds that are supposed to come from behind now are audible from the front. Not only that but the Arc Ultra has a stronger treble than the Era 100 which makes it even more noticable. I tried EQing in hopes that maybe I could just “live with it” but honestly for the price I really shouldn’t have to compromise.I’ve researched online and found people with similar issues in posts that are over 45 days old and in them people claim “Sonos has acknowledges the issue and are working on a patch to fix it.”. Considering it’s over a month and a h

241
P
7 hours ago
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MastContributor I
asked in Ask a question
Adding Bluesound Vault to Sonos System

I have repaired a broken Vault 2 (dead power unit). Now I am having trouble re-connecting it to Sonos. After much online searching, I have added the Vault to the network, and added a shared music library via the Sonos (new) App as a shared folder by adding //IP address of the Vault/shared. So I can see the music and play it. BUT it used to be pretty; I could see album artwork and select a specific album. Now all if see is a list of ~ 9000 tracks from the FLAC music subfolder or the same as MP3 in the MP3 folder. Is the Sonos integration stuffed or is there a way to fix it so it will work like it used to? Or should I just be asking Sonos to fix it?

262
M
10 hours ago
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jetboatrichContributor II
asked in Speakers
Unable to Connect Try again later

I have added a few speakers recently, they will not group play and i get this error.  Individually i was able to play music from them and the RAY i added plays on the TV fine but will not group play.  I tried to change the network, no difference and same error.  

1626
K
11 hours ago
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DblgContributor I
asked in Speakers
play button on play 5 doesnt work

Since I changed my WiFi and set everything back up touching the play button on top of the speakers no music plays like it use to.  Any suggestions 

295
D
11 hours ago
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KoppeTrending Lyricist I
posted in Controllers and Music services
Spotify connect problem - Can't play music from Spotify to Sonos or Spotify songs from Sonos app directly

Hi there, Ive had sonos play 1 for years and Spotify connect have worked fine until some few days ago. I can play other music services but not Spotify. It's just loading in Sonos when choosing a song and after some few seconds It jumps to next song in line and does the same.  In the Spotify app it just trys to connect but with no success. I have rebooted the wifi, deleted the apps, cleared cache, have revoked and made new authuratzion for Sonos in Spotify web, Ive had taking the spotify service from Sonos also serveral times.Ive had also tried to connect through my windows pc and apple mac, but doesnt work either.Thanks for any help

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J
12 hours ago
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gmarmanContributor I
asked in Controllers and Music services
“Something went wrong. Try again.” for almost everything.

I get the message “Something went wrong.  Try again.”  for almost everything I do.  I mostly use “Favorites” and”Recently played” from the Sonos Home Screen but neither work at all since the uograde app.  Any time I try to play a selection in either of these sections I get the message “Something went wrong.  Try again.” Furthermore, Recently played previously listed the most recent Recently played selection but now presents in some other order so I have to look for the last Most recently played which, once I find it, does not play anyway and results in “Something went wrong.  Try again.”! My workaround is to go into music services and find what I want to play an play it from there.  Which defeats the purpose of having a Favorites and Recently played option!  It’s like having an old car stereo with buttons to save your station that only save the frequency but you must manually tune to that frequency each time.its bad enough to have all my Favorites and Recentjy played showing up but nev

456035
C
12 hours ago
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BreadmittensContributor II
asked in Advanced setups
The Android App No Longer Functions with Playlists stored on a NAS

Hello, The Sonos App on Android is no longer functional when it comes to playing Playlists stored in a Synology NAS. We are only able to play one playlist, but we can see the others. We have attempted several remedies, including:Deleting the Music Library path in the app and re-adding it Manually deleting the .m3u files in the NAS, and resyncing them ReindexingThis solved *nothing.* In fact, there are now double listings for the playlists in the app, even though each file is only there once. Has anyone else experience something similar? Please chime in if you have, especially if you have a fix for this issue. And *yes,* we are using SMB 2. on our NAS I apologize if this comes off as frustrated, but frankly this is, on such expensive equipment.

282
MoPac
12 hours ago
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LeederContributor I
asked in Advanced setups
Missing Music Library

My music library has disappeared and it will not reconnect.  Have made sure it is on SMB3 and it worked up until a week ago.  When trying to add it says it is unable to connect.  All the pathway and user name and password are correct.  What am I missing?

797
MoPac
12 hours ago
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Kim SellContributor I
asked in Ask a question
Reliability of App

In ideal conditions (connection to internet) the app works ok at best.  The alarm function to play a radio station fails most days.  It will play from 2 minutes to 1 hour when set to play for 3 hours on alarm. Volume management works well about 50% of the time.  This week we had an internet outage for about 6 hours.  Sonos would do nothing.  I should be able to play local files, but I could not even log in.I know you are working on the issue, at the end of the day if all commands have to go through the cloud the system is only as good as the internet service of the customer. Much less the local network environment which is why you have your own back channel that makes the system more reliable.  Many customers have high latency service.  My Ubiquity system monitors my threshold, and it rarely goes over 32ms. I owned a fairly large healthcare company that connected to medical devices.  Even under contracted services we could not rely on quality to be high enough 7/24/365 and had to have

161
Ken_Griffiths
12 hours ago
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lsudaddyAvid Contributor I
asked in Ask a question
Sonos Era 100 + Dual Subs

I have two Sonos era 100s in a stereo pair connected to one sonos sub. I have a second gen 3 sonos sub - can i add it to have dual subs?

344
AjTrek1
13 hours ago
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VetschContributor I
asked in Headphones
When will I be able to connect two Sonos Ace to one Sonos Arc?

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

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14 hours ago
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JavadogContributor I
asked in Ask a question
Play 1

How do I connect my Play 1 to a new internet supplier 

262
AjTrek1
14 hours ago
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Mojo48Contributor I
asked in Ask a question
Do I need to set up a new account?

Sonos can’t find (any) new products. Tried to set up ERA 100 speakers by signing in to my previous S1 account. Downloaded new app for S2, but it doesn’t find any products.

111
AjTrek1
14 hours ago
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dcaccavoContributor I
asked in Home theater
I can only get stereo to Arc using Optical to HDMI adaptor

I have Arc connected via the optical to HDMI adaptor from my Panasonic viera TV. I can only get stereo. The menu to change it to 5.1 digital disappeared from my TV

304
D
14 hours ago
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Andrew McCletchieContributor I
asked in Ask a question
Convert non bluetooth CD player to connect to ERA100 wirelessly

I have an ageing Maranttz CD player that is non Bluetooth.It has Analogue Output L and R at the rear.Can I buy a device that will plug into this output, convert the signal to Bluetooth and then play through the Era100 ? I can see all sorts of devices available but I am thoroughly confused.Two other questions please while I am here.What is the quality like ? Are there better converters to buy ?I understand a single Era100 has stereo capability. Does connecting like this maintain stereo sound ?Thanks everyone for any advice

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AjTrek1
15 hours ago
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DogmaContributor I
asked in Controllers and Music services
How to turn off ads in Sonos app

How do I turn off the ads in the Sonos app?  This can’t be done from the app?  It’s supposed to be possible on the website, but I’ve followed some of the instructions I found in other threads and apparently the website has changed and the instructions don’t apply.  Thanks for making this unnecessarily difficult.  Nothing says We Have No respect For Our Customers like “bravely” releasing a terrible app, then using it to serve unwanted ads to people who have already paid hundreds or thousands of dollars for your products.  Complete failure to read the room, Sonos.

886
AjTrek1
16 hours ago
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KoolmanContributor I
asked in Speakers
Multiple Speaker setup after change to a new Internet Provider

I inherited a SONOS sound system when I bought my house. All was working until I swapped Internet Provider. I downloaded the latest Sonos app from Apple Store but cannot connect multiple speakers wirelessly. Would my Play 1 model speakers be incompatible with the app? I have been able to connect one speaker via an ethernet cable,

373
Stanley_4
16 hours ago
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Jdl06lgContributor I
posted in Ask a question
Era line in adapter

If I connect a source device, such as a CD player, to an Era speaker will the music play only through that particular Era speaker or can it be routed to also play through my other Eras and/or beam?

235
J
16 hours ago
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Anonymous
asked in Controllers and Music services
Sonos App error saying I need to login as system owner

Hi all, I have this issue since a few weeks. The Sonos App keeps saying that I need to login as system owner, bur of course I am the system owner. So I cannot add new devices or change settings. I have already tried to uninstall the app but nothing has changed, I also tried to use a new Android device to connect with the Sonos system but I still have the same message. I have contacted the Sonos assistance online but no help so far. I am using an Android device. Thank you in advance for your help.

61121
J
17 hours ago
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