Get help and assistance with your Sonos system

I'm using Apple Music with a Sonos setup consisting of Arc + Sub + two Era 300 speakers.When I play the following album, playback consistently halts mid-track, and the Sonos system becomes completely unresponsive—as if it's frozen. After a short while, it recovers as though it had rebooted.https://music.apple.com/jp/album/tchaikovsky-the-sleeping-beauty-childrens-album-piano/1825381287(Tchaikovsky: The Sleeping Beauty; Children's Album; Piano Sonata, Op. 80; Theme and Variations, Op. 19/6 – performed by Danil Trifonov)If you're using Apple Music, could you try playing this album from the beginning and see if the issue occurs?(not via AirPlay, but directly from Sonos App) In my case, the problem happens 100% of the time, although the timing varies. It usually doesn't take long to repr

Hi all,I’ve read that the Sonos combo adapter for the ERA 300 (which has both 3.5mm analogue and ethernet inputs) allows for direct streaming into the unit.  I’m assuming that this should allow for better quality music, as only the only conversion would be via the unit’s internal D-A.Does anyone have experience of this setup, and if so, have they had a notable improvement in music quality over Bluetooth 5, wi-fi 6 or 3.5mm audio input via Sonos adapter?

The bottom line: After you set up an SMB share as a music library, wait an hour. Problems go away.The details: I recently set up my Music Library (a samba share on a Linux server). Sonos connected to the library, scanned it without error, and I was able to browse the library just fine from the Sonos app. However, whenever I tried to play any files within the Sonos app, playback would fail with a variety of errors that changed from minute to minute (“Content is unavailable,” “Permission denied,” “Connection timed out”, etc.). Also, none of my album artwork was visible, even though it was stored in “folder.jpg” files for each album in a separate folder.An hour later, after making no changes, all the problems vanished. Album artwork was visible, and all files in the Music Library were playable in the Sonos app.Moral of the story: wait an hour after adding & scanning a Music Library. What’s Sonos doing during that hour? Beats me

HelloI have just purchased a pair of Ace headphones to go alongside my beam (gen 1 with 2x play 3’s and sub mini).I find that the volume on the headphones is very low and I end up listening to both music and swap at almost 100% but I read elsewhere that some people can’t listen above 20% as it’s too loud, i clearly have something wrong.The headphones are running the latest firmware as are the beam and subsequent hardware.  I listen to music through Amazon Music on an iPhone 16 pro max. I have unchecked the sound check button in the music settings and I have unchecked the limit max volume in the phones sound and haptics settings. I have also reset the Ace.Are there any settings I have missed?I struggle to talk on the phone due to a mental illness so without phoning I don’t know how to get this resolved? Is there an online chat? hoping someone can sort this.many thanksMark  

HiI have Sonos since around 2017. Since two weeks I have a new computer with Windows 11 and now I am unable to use the Sonos Music Library on the Windows App (Sonos Controller for PC). Error messages:Sonos was unable to add the music folder. Please check that the path to the folder, and the username and password if needed, are correct. Reason: Access to the shared folder "\\XY" is denied.or"\\XY" is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.What I would like to achieve is to incorporate two folders in my Sonos Music Library (as was before):C:\Music\01-MusicC:\Music\02-MusicNewThe folders are 121 GB and 210 GB in size respectively and shared with a dedicated local Windows user account (no microsoft online account).I am able to access the paths via UNC (e.g. \\MyComputer\01-Music) in Windows Explorer locally as well as

Multidecade sonos owner.  I've seen tunein stations come and go.  I've had issues playing certain stations on S1 because it didn't support the stations bitrate (radio dismuke) but was fine on S2.I've a problem with a specific tunein station called “radio synthpop”.  It queues, it plays TuneIn ads, it shows the song playing, the song playing updates when the next song starts -- but not one hint of audio.  I can play it through a browser no problem.Can someone do me a favor and see if you can reproduce this by loading this station?I can't post the image of it (sigh) but it's purple, green, and white.  SynthPOP RADIO “Tu Defecto... Perfecto".https://tunein.com/radio/Synthpop-Radio-s190690/

I’ve just set up an IoT network on my home WiFi, to improve network security. I’ve successfully added my Play:1 to the IoT network. However my iPhone is on my main home WiFi network. Now the Sonos app on my phone can’t see nor control the Play:1. Has anyone resolved this issue?

Hi! My parents have given me their old Sonos playbase. I have the new Philips ambilight 4K TV which does not have the optical input. We bought an optical to HDMI adaptor and I have set up the playbase on the app, connected to the TV, changed settings on the TV so the audio should be coming out via HDMI but it is still coming out of the TV. When I press the volume the light flashes on the Sonos so it is all connected but just won’t play out of there. any advice? Thanks all!

Hi,Yesterday all the audio disappeared when watching tv and when using Spotify. I have only managed to get the Play:5 (Gen 1) to work, although the volume is modest and choppy. I have rebooted devices, etc. for hours now, but nothing has worked. Wifi connection is very ok so it connects to Sonos normally and I can see it plays the devices but the sounds are missing.i have moved many times and have always managed to install our old Sonos system. It has served me perfectly for 16 years, combined with all Apple devices (Macbooks, iPad, iPhone 13 Pro, AppleWatch), Genelec speakers and Samsung TVs.My combo OS S1 Version 11.16:- ConnectRegistered 23.12.2009 - Connect:Amp23.12.2009 - Play:5 (Gen 1)23.12.2009 - Playbar TV24.7.2013Of course, many people may think that the hardware is a bit outdated, because I bought products in 2009 and 2013. - Does anyone else have such old devices in op

Hi allI thought I would start a thread about this since there are a lot of people with this issue looking for answers. There is currently an issue with the Asus firmware and Sonos devices set up in Home Theatre mode where Guest Network Pro has been activated on the router. For my setup it is the Arc paired with a Sub and Two ERA 300’s; however, many other setups also seem to be affected. Here is a long thread which I have been running where the process has been documented. Today Asus provided me with a Beta firmware which seems to have solved the issue. They are looking for users to test is, such if you would like to test it and provide me with feedback please reach out on the SNB forums. I submitted this to Sonos a number of times; however, they have not done anything about it. Th

Never had a problem in years but my surround sound stopped working  Using playbar with two play:1 speakers done factory reset on all devices. can see the speakers individually in the app when not linked as surround sound but as soon as I add them as surround sound the two play:1 speakers disappear and say not connected in the app.  

I get “operation failed” when I try to like a song on Pandora 

I am starting to use my second Arc Ultra. The first arc was experiencing fuzzy sound. (like a fuzz box for an electric guitar) I returned it and got a new unit which doesn’t seem to have the fuzziness problem.Now when I’m listening to my new unit, I’m noticing that the left and right channel balance on the Arc seems to be skewed to the right. Vocals do not come from the center of the unit but more towards the right side. This is particularly noticeable when playing music. Either through the Sonos app or through the Apple Music app on the Apple TV Unit. Are other people are experiencing this?I wonder if it perhaps has something to do with the woofer speaker being overly active? (it’s located on the right side of the arc unit.)I have definitely run true tone on the set up. I’m using the arc together with two era 300s set to surround sound and the Sonos sub 4. I have seen a few other posts where people are asking this question having heard the sa

Hi, I ‘ve setup the Arc Ultra, Sub 4 in Media room, and Era 100 two speakers in living room. I’m unable to setup surrounds as Era 100 speakers. Can you please check and suggest.ThanksRavi

I recently changed my WiFi provider annd hadn’t used my speaker for a month or so. I am now unable to update my Sonos Play 3, it won’t find the new WiFi system. Can anyone help?

Hi everyone,I’m running into a volume balancing issue with my Sonos setup and I’m hoping for some guidance.Setup: Google TV / Google Streamer TV → Sonos Ray via optical Projector → Sonos Arc via HDMI eARC In both cases, I control the volume using the Google TV remote, which is correctly linked to the Sonos soundbar.The issue is that Google TV’s volume is already at maximum, so I have to increase the volume further in the Sonos app to get the TV sound loud enough. This works fine for TV and movies.However, this causes a problem when I start playing music or radio directly from Sonos (Spotify, radio streams, etc.). The volume is then much too loud, and I often have to quickly lower it to avoid being startled. This is especially annoying when grouping rooms (for example, when music is already playing in another room and I add a room with a soundbar).I’ve test

Hello!Not sure if it's Mac OS related or Sonos app related but I can no longer find my system on my Mac mini. My iPhone works fine and my MacBook Pro also works fine discovering the system. I have deleted the app and reinstalled, made sure network and firewall access was enabled and still nothing. Anyone have similar issue with a fix? 

Hi’ just received two days ago brand new Sonos Ace headphones I’m having an insane issue while I’m on any type of a call using the aware or NC mode, while I speak randomly I’ll hear a super high pitch noise for a brief second while I talk, it’s extremely loud and unbearable  I’ve updated to latest and also done a full hard reset to the unit ! Nothing has changed I have a brand new iPhone 16 pro max with Sonos app installed This is horrible, why is it happening ? I read on Reddit that people were experiencing similar issues from the cpu frequency being picked up by ANC microphones or something like that. Also when I’m on a call, other people hear me muffled and like I’m in a tunnel, these are expensive premium headphones that shouldn’t be like that I think?  

I have a gen 2 beam paired with a Era 300. During playback from my hisense TV I occasionally get a popping sound from the Era 300. Has anyone else had this issue?

I have had my system for around 5 years. It has worked really well, especially loved when Sonos was linked with Calm. Recently, the SL in my office skips a beat every 10 or so seconds. I have only tested it in the following situation.I have the tv on in another room, I turn on the speaker in my office to play what is on the tv. The Beam and SL are connected to the same network (5G) and the router is approximately 10 metres away (same room as TV). Beam plays sound from the TV flawlessly. The office speaker skips a beat.I have turned off, unplugged, disconnected and reconnected the speaker. I have removed network and readded network. The whole house is nbn to the house.My fear is the system is getting old now but I also don't want that to be the solution. Does anyone have any ideas or more troubleshooting tips?

Whatever I do, I seem to get random surround speaker dropouts.These last a few seconds, occurring maybe every few minutes - whether I’m on TV audio or Sonos Sound System Radio which I assume rules out any TV related issues.I’m running an Arc Ultra with a Gen 3 sub and two Ones for surround. The TV Is a 5 year old LG.  Having started with a totally wireless setup, I’m currently trying the Ultra, the sub and the TV hardwired to the router, which is only about 3-4 metres from the Ones. All software is showing as updated. And I’ve lost count of the reboots performed.So, what can I try next?  Is it somehow an unresolved wifi issue between the Arc and the others, or could it be a gremlin in the actual Ultra, or…?I’m stumped, frustrated and right out of ideas! Any suggestions much appreciated.Thanks all. 

Hi there,I’m running a stereo pair of Era 100s and running into a bit of a networking mystery. I’m hoping to get some clarity on why the speakers seem to prioritize 5GHz so aggressively, even when I don't want them to.Here is what I’ve experienced: * Originally, I had both units on 5GHz band. * I decided to switch to 2.4GHz, so I connected my phone to the 2.4GHz network and factory reset one speaker. After setup, it ended up on 5GHz again, not matching my phone's network band. * I then completely disabled 5GHz on my WiFi router, reset the speaker, and finally got it set up on 2.4GHz. But as soon as I turned the router's 5GHz band back on, the Era 100 immediately migrated back to 5GHz on its own.Is this intended behavior? It seems like the speaker is forcing a 5GHz connection regardless of my initial setup method. Any explanation would be appreciated.Thanks,

I have a bought a brand new Sonos move 2. When I opened it straight from the box and put it on charging for 2-3 days, (tried both the ways I.e. on the stand charging and charging with type C cable) I ensured that it was sufficiently charged, as at that time it was showing white and some times the orange/red light. Then in order to start my Sonos speaker and complete the setup I downloaded and logged in the Sonos app. Then via the app I connected my speaker with WiFi and initiated the system reset/software update for the speaker to start. After 5-10 mins when the entire process got completed, instead of receiving the notification of completion I received an error message on the app. Then from that point my Sonos move 2 speaker is not getting on or even showing any light of sign on life. I have tried all combinations of pressing the power button, Bluetooth button and putting in on and off charging, but I have not seen any light. Please help me, it is my first Sonos speaker and this is

HiHave a Sonos Beam Gen 2 and Sub Mini. This is connected to a Sony A8 OLED TV.Have run trueplay on the above on an apple phone.Have read that when watching films or tv that people listen with the volume level set at between 30% and 50%. I can honestly say that the highest level I ever have it is maybe 14% maximum. That's for tv or films.Granted , the room is only average size but would be greatful for any thoughts if the system is set up correctly. Thanks 

Several more Sonos releases have been and gone, and yet there seems to be no progress with restoring what should be basic functionality in the App which would greatly improve the User Experience:Still cannot save the current Queue to a playlist. Such a basic feature.  The Sonos Windows App can do this, as can third party Apps. Why do Sonos think this should not be included in the IOS App? After playing a radio station still cannot revert back to playing the current loaded queue with the App.  Again easily done in the Windows App and third party Apps.  Would it be so difficult to add a button to the now playing screen to get back to the queue? Alarms can be created, switched on and off - but once created they cannot be deleted?I think Sonos would be better off spending their time restoring some of these simple User Interface issues, rather than seemingly concentrating on secondary issues such as controlling Hue lighting via Sonos vo