I have had this issue. Try restarting the Move when it is on the charging base. Long Press of the power button for 10 seconds. It must be on a working charging base for this to work.
Not enough information to help you, the best I can do is suggest reading the manual, and calling Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I have had this issue. Try restarting the Move when it is on the charging base. Long Press of the power button for 10 seconds. It must be on a working charging base for this to work.
Tack så jättemycket för att du tog dig tid att hjälpa mig och för tipset! Jag uppskattar det verkligen. Jag ska prova precis som du beskrev och hoppas att det löser problemet.
Thank you so much for taking the time to help me and for the tip! I really appreciate it. I’ll give it a try exactly as you described and hope it solves the problem.