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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27849 Topics
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FCPContributor I
asked in Home theater
Sonos Arc Ultra Crackling sound

Is anyone else experiencing a crackling noise with their Arc Ultra? I upgraded from the Arc to the Arc Ultra, which is connected to a pair of Era 300s and two subs. The crackling sound has been intermittent, mainly occurring when streaming movies.

472
F
21 hours ago
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roberto77Contributor II
asked in Controllers and Music services
deezer search doesn't work

when I request a song from the application it works, however when I want to search for a song in the search bar, it tells me that there is an error with deezer and the deezer search results do not work

1005
G
22 hours ago
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mcl80Contributor I
asked in Controllers and Music services
[bug] Pocket Casts: can't add episode from "Podcasts" but working from "New Releases" from

Hi,My system is updated to the latest available version.I'm using the latest Android app 80.12.04-release+20241114.cfc873c. My system language is set to French.I'm using Pocket Casts as a service to listen to podcast episodes.I can add episodes to the list from the “New Releases” section, but it fails from the “Podcasts” one.It's working using the app on Windows. Screenshots:My list of podcasts in the Podcasts section:Selecting a podcast:(You can see there is a problem too with the date of every episode on this screen. It's the same with my other podcasts' list of episodes. “1 janv. 10000000000” is “January 1st, 10000000000” = 10000000000-01-01.)The context menu for the latest episode (first in the list), via a long press:Adding to the end of the current playlist:It fails:(Translation of the message in the grey background: “Impossible to add to list”) The same process for the “New Releases” section:(The message is now “Added to the list”). It's not a problem of messages, it really succ

281
Corry P
22 hours ago
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Donpeter7Contributor I
asked in Portable speakers
Sonos move 2 cancelling out

Hello, we have a problem with our Sonos Move 2. We have two of Them in the basement and one in the kitchen. If the one in the kitchen is Playing, and i want to go to the basement and play Music there, then when i start Playing Music in the basement, it cancels out the one playing in the kitchen, even though they are not connected or in the same group. What should we do?

131
Corry P
22 hours ago
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ElnekhleyContributor I
asked in Home theater
Issue between Soundbar and LG TV

I have 2 soundbar (Beam and ARC) when connect it to the TV direct through the HDMI eARC, it work fine and can control the volume through the TV remote.  But when connect any HDMI inputs to TV like setupbox or PS5. the TV convert the sound automatic to TV speakers and I can’t able to use the sonos soundbar.  

221
UKMedia
22 hours ago
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KHeinoldTrending Lyricist I
asked in Components and Architectural
Amps no longer “see” Sonos Architectural speakers

Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

46842
Jamie A
23 hours ago
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DavidJWizzContributor I
asked in Home theater
Sonos surround and network cables

Hi, I am new to the community however not new tot Sonos. This week I have set up my Sonos player and a Sonos connect amp als a surround system and it works. However if I remove the network cables the surround cables stop. Is there a way to get the system up and running without the networkcable? Am I correct to think that my subwoofer out, that worked fine when not in a surround set up, is disabled once I have set up the surround modus on the connect amp? I am thinking about getting 2 play one speakers to replace the connect amp and speakers in the surround, Will they both need network cables?Thanks community for any answers David 

584
Mr. T
23 hours ago
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Parrothead1809Contributor I
asked in Home theater
True Play with Non-Sonos Passive Surround Speakers & AMP

Using passive speakers that are NOT purchased from Sonos as surround speakers connected via AMP to a Arc Ultra - Will True Play optimize the passive surrounds?Thank you,-PH

397
Corry P
23 hours ago
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MalrockMCEA2KContributor I
asked in Speakers
Infinite loop of hell on setup

Ok, so at some point i decided to move my 2x one sl and beam, set up new account, made reset on all speakers, and… the hell started. First of all, no matter what i do, none of the speakers accept wifi networks, they see them, but reject connecting, one sl’s can even connect to 5g ones, but beam only seems to accept 2.4 g one, but no love on connecting, so decided to just go with ethernet, once again, app sees the speaker, accepts audio pin, then states it has issue to connect with wifi “” and … nothing, so cant tie speakers with no wifi nor lan - any ideas ? 

242
106rallye
1 day ago
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displaynameContributor I
asked in Home theater
Sounds dropouts and glitches on Beam gen2

I have very recently added a Sonos Beam gen2 to my Sonos setup - I also have a Sub and two Ones which i’ve had for years and have been very happy with.My problem is that the Beam keeps dropping / glitching audio whilst watching TV - it’s not a complete dropout, but very noticeable particularly on louder sections. It happens regularly every 5-10 minutes or so, but if I rewind what I’m watching it never happens at the same point in the program.I was previously using a Sony Blu-ray/home cinema system with the same Panasonic TV and that never demonstrated this problem.The other relevant info is that the Sonos will not work with the HDMI-ARC output on my TV - I’ve had to use the optical HDMI adaptor. (and I know the TV ARC output works as that’s how I’ve been using my Sony system for many years)It happens regularly enough that I’m thinking of returning the Beam whilst in the returns window.TV is Panasonic Viera 58DX750   

7529
Airgetlam
1 day ago
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STR1205Contributor I
asked in Components and Architectural
sound quality port versus amp

Is there a difference in sound quality between port and amp when using a turntable and only Sonos speakers?  

111
Airgetlam
1 day ago
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Mart the FartAvid Contributor I
asked in Home theater
arc replacement with arc ultra on existing system

I currently have an arc, sub gen 3 and 2 era 300’sis there a step by step procedure for replacing the arc with an arc ultra?I seem to be blinded by science with all I’ve read concerning resetting the system, disabling speakers etc. etc.surely it’s more straightforward?Thanks

382
M
1 day ago
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SymphonyContributor I
asked in Ask a question
Airplay Problem Sonos Era 100

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

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C
1 day ago
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PiclaxContributor II
asked in Components and Architectural
sonos amp no power

One of a several Sonos Amp has not worked. Sonos won’t back their products and will only provide a discount to buy a new Amp. I’d rather get the current Amp fixed and hoping fellow Sonos owners can help. Looks like “L2” is fried? Thoughts on fixing this? 

284
buzz
1 day ago
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orzelContributor I
asked in Controllers and Music services
Music library compilation issues and Alphabetical indexing

I keep getting conflicting messages and stories with the following issue. On my music share some albums (they are compilation or what the system defines as that) show up in strange ways :For example:Album x with tracks 1-10 will show up 10 times with one track in each album.  Or it will show up 10 times with more than one track in random order. Or it will show up blankAnother thing that is not mentioned by Sonos is whether they will put back alphabetical indexation. With 2000 albums, it’s virtually impossible to browse otherwise.Non of these issues are mentioned on any of the information that Sonos give out about updates, present and forthcoming. Sonos support up top tier 2 sometimes say it is an issue sometimes not. So I would like to know if this is being looked into and something might be done. I use the system to play my music and with these problems it is virtually unusable.

676
Stanley_4
1 day ago
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SrvmjContributor I
posted in Speakers
Connecting sonos speakers to Amazon fire tv stick through wifi

Hi, I am intrested to know why Sonos speakers cannot be connected to Amazon fire tv stick through wifi. Sonos is already using the voice assistant ecosystem of Amazon Alexa in their speakers. It would be amazing if,  Sonos bring the feature connecting speakers to Amazon fire TV stick through wifi for seamless and lossless sound output.Any thought on this???  

212
Stanley_4
1 day ago
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petehContributor I
asked in Controllers and Music services
Switching between networks (office and home)

I see alot of people complaining about this in the new app, but I NEVER see it on a list of things that will be fixed.   Come on this is really anoying. Why is this not being addressed.

447
buzz
1 day ago
rmarble57
rmarble57Contributor I
asked in Ask a question
Connectivity issues regarding S2 App

New to the community.   I won't spend my time endlessly reading through these blogs as my issues are current and hoping that someone/anyone can assist with my frustration with the S2 App.   I have an android.....Samsung S21.   I have Sonos equipment in every area of my house.   I constantly cannot "connect" to the system.  Even if connected, I many times cannot "pause" or "change volume".   Absolutely frustrated trying to make it work and it is a big waste of time.   I have uninstalled, reinstalled, sent diagnostics and had multiple calls with Sonos Support and all I get is "improvements have been made", but they don't help in my case.  I also have a separate structure on my property with older Sonos equipment running on S1 app and it NEVER fails to respond.   Considering downgrading to S1 for the house, but I have a Sonos Roam which cannot run on S1.  Who can help?

432
rmarble57
1 day ago
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KlipzContributor I
asked in Speakers
My sonos play:1 won’t connect with my amp and ceiling speakers

Ceiling speakers and amp are working fine. i purchased 3 sonos play:1’s hoping to join them to the same network for a more fuller sound. I’ve done a hard rest on the play:1, managed to connect it to the app but when i click it, it says unable to connect. Hopefully someone can help! 🙏

121
Ken_Griffiths
1 day ago
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EverOptimisticContributor I
asked in Controllers and Music services
Android app does not display music library album art

Hi, my first post and previous threads on this topic were either old or had comments turned off so here goes.  Although working well, none of my collections album art shows on the Android app.  The build is 80.11.33 and previous posts/comments seem to infer that rolling back to a previous version would solve the issue.  So my question is: has anyone solved the issue or is reverting to a previous build the answer?  I suppose if the answer is yes then the remaining question is how is this achieved?   

24410
Stanley_4
1 day ago
C
cmjordanContributor I
asked in Speakers
Play:3 won't setup... rejects WiFi password & Ethernet fails

Router: Asus RT-ACRH132.4G set to 20MHz, channel 115G set to all, channel 165no airtime fairness, WPA2 personal AES, same password for both networks, different SSIDsI have rebooted my router multiple times during thisWhen I leave Ethernet disconnected and do a factory reset → S2 set up new system → it finds the Play:3, connects to its WiFi, does its connection chiming → gets to the point of connecting the Play:3 to the house WiFi, then says cannot connect. Selecting the other SSID yields the same result. I am certain the password is correct.When I connect it to Ethernet and do a factory reset → S2 set up new system → it finds the Play:3, does its connection chiming → still goes to the step of connecting the Play:3 to the house WiFi, but it seems the WiFi chipset is disabled while in Ethernet mode because there are no SSIDs displayed to pick from. “Other network” is the only available option. Selecting that and typing in the SSID yields the same error.The exact text is:We couldn’t conne

222
C
1 day ago
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ViivigriContributor I
asked in Controllers and Music services
System not found on new iPhone 15

I switched to a new phone, iPhone 15. The system cannot be found on Sonos app. I removed and downloaded the Sonos app, ios is up to date, and network is the same. Sonos system still works normally on my old phone and my spouse’s phone. Any tips for fixing this? 

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T
1 day ago
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EeeyoreContributor I
asked in Speakers
Play 3 refuses to reconnect

Play 3 speaker is 5yrs old at least, occasionally disconnected, but a quick on/off with the WiFi button on my phone and it reconnects. 2 weeks ago it just ignores any attempt at connecting. There is a Play 1 upstairs, further away from the router that connects reliably, nothing has changed with my router, play 3 location, network settings, but it will not connect. Currently sat with it next to my router, with its little green light flashing, blissfully ignoring anything I do to make it talk to my network. Even plugged the speaker directly into the router via ethernet cable, still nothing. Green light still flashing.Controller app says its there but not connected. Any advice please?

639
E
1 day ago
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Mart the FartAvid Contributor I
asked in Home theater
Sonos Arc Ultra Bluetooth

Stupid question perhaps..when using the Arc Ulra Bluetooth function would you be able to pair it with a pair of Bluetooth headphones and use this feature rather like the swop function if using Sonos Ace headphones I don’t possess Sonos Ace but Bower and WilkinsThank you 👍

342
M
1 day ago
S
smicaleAvid Contributor I
asked in Controllers and Music services
siriusXM connection

Since Sonos has had all kinds of issues my SiriusXM drops or stops playing all the time and is very frustrating. I have tried deauthorizing the account. Even called SXM to have them create me a new account and nothing seems to help. Music will just stop playing and I can’t switch to a different XM channel to try and get it to play. It will just time out. Some times I can switch to a different service and then go back but that is hit & miss also. This past year of XM on Sonos has literally sucked. I can play XM no problem through the XM app on my phone. Anyone else experiencing this. My internet service is T-Mobile and I have heard the the cellular services can cause this but I have had this a long time and just this year when all the Sonos problems started happening so did this. Would love some help here. 

304
M
1 day ago
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