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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28513 Topics
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HugoofHadhamContributor I
asked in Ask a question
stereo sound

Do any of the Sonos Speakers produce sound in stereo on their own or can I only hear stereo with two paired speakers? In either case which is the best to choose?

213
Airgetlam
15 hours ago
R
rastallpContributor I
asked in Controllers and Music services
Tidal - Hi Res

Amazon & Qobuz are both available in Hi-Res, why not Tidal?

806
T
16 hours ago
V
VersteinerContributor I
asked in Home theater
LG TV and Sonos Five

I just got an LG OLED48B49LA and since the internal speakers are really bad, I would like to use my two Sonos Five Speakers with it.This used to work fine with the old TV (plus Apple TV) I had before, as it had a chinch output, so I could connect the TV to the Five speaker through 3,5mm and could control the volume with the Apple TV remote.The new TV does not have that, it only has optical and HDMI Arc.I bought an Optical-Chinch Adapter, which works fine but obviously I can’t control the volume of the speakers with the LG TV remote.This is my question: what options do I have to be able to control the volume of my speakers with the TV remote?Any adapters, any other products to buy that aren’t too expensive? I would like to avoid buying a Sonos Arc for now. Thanks for taking time, I really appreciate it.

816
V
16 hours ago
T
TheShermContributor I
asked in Speakers
sonos

Why is the Sonos App so slow to do anything. ?For a reputable company I’m dumbfounded, this is hands down the most frustrating app I’ve ever used. It has been like this since they changed it, why hasn’t it been fixed ?My Sonos speakers are just wireless speakers for my Spotify now (an app that does exactly what it’s supposed too with no issues), I never use the Sonos app anymore, only to group my speakers, which once again it won’t bloody do, Hense why I am writing this. Nothing in my life frustrates me more than this app 🤬🤬🤬

414
E
16 hours ago
E
essenbyEnthusiast I
posted in Controllers and Music services
My missing "Your Sources"

I have noticed that the “Your Sources” item appears to have a mind of it’s own and someimes is visible on the Home screen of my iPhone app and sometimes it isn’t.   I believe this is bcause if the Sonos app cannot see ony of the sources the option does not show, but will only show if one of the sources is available.  For example, my TV comes from my Virgin 360 box and feeds my Sonos soundbar via an optical cable.  If the Virgin box is off, there is no “Your Sources” option, but if it is on, then “Your Sources will show in the appropriate room with “TV” as a selectable source.Of ocurse. it should be showing all the time as I have a Music Library stored on a NAS drive whic is ALWAYS on, but for some reason, Music Library seems have a wraith like character in that sometimes my app sees it and sometimes not.  This is on both the iPAD and iPhone apps.  The strange thing is that even when the apps do not “see” it, the Windows desktop app and the Web based controller have no difficulty is not

17316
Ken_Griffiths
16 hours ago
J
Jon LindrothContributor I
asked in Ask a question
Era100 stereopairing with sub

Have bought two Era100s and a sub mini. Have been trying all weekend to make the system rock. Spent an hour with Sonos support but no progress.I want it to play as a 2.1 stereo system in my living room. No matter how i try it will not work. I can stereopair the Era100s but if i add the sub i end up with one Era playing.I can add the sub to one Era, but if i try too stereopair the second i am back to square one.Evert Component seem too work. Just not together.Any ideas before i return the products? 

433
J
17 hours ago
N
NomoreContributor I
asked in Home theater
Beam gen 2 white blink

I’ve had a white blinking light on Sonos Beam for several days. I have followed reset (but no orange blink), I have connected to ethernet, no change. I worked through tech support for a while but after some time I was told the product is defective. It is only 2 years old and I’m just checking to see if anyone knows any other procedures that might save it. 

81
Pools-3015
17 hours ago
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WebbierstarContributor I
asked in Ask a question
my sonos is playing up

So I have had a Sonos ray for around a year now no complaints at all however it has decided to disappear off my Sonos app and I have tried everything to get it back. Eventually I had to factory reset it and now I have been greeted by error code 1000 in with I feel like I have tried everything and it won’t work. Please help meeeee

252
N
17 hours ago
A
ArnogaContributor I
asked in Controllers and Music services
lenteur au lancement de l application

Bonjour, depuis peu de temps, je n ai plus le choix! Je ne peux plus utiliser l ancienne appli sonos ( qui etait top!) sur mon telephone android. Et maintenant, à chaque lancement de la nouvelle appli, j ai une page noire pendant 1min (chronometrée)  avant de pouvoir utiliser mon systeme (2 sonos one sans bluetooth). J ai verifié le wifi : signal fort sur les 2. Des idees? Merci d avance. Moderator Edit - Translation by Google:Hello, recently I no longer have a choice! I can no longer use the old Sonos app (which was great!) on my Android phone. And now, each time I launch the new app, I have a black page for 1 minute (timed) before I can use my system (2 sonos one without bluetooth). I checked the wifi: strong signal on both. Any ideas? Thanks in advance.

196
A
17 hours ago
K
kprProdigy I
asked in Controllers and Music services
Are there issues with Sonos servers (voice + fetching speaker setup) this weekend?

My system seems to experience issues fetching information from Sonos servers. But is this because of the new router or could it be that there are/have been intermittent issues at Sonos end this weekend? Details:I’ve been using a new Asus RT-AX59U router since yesterday 7.12.2024 1 pm UK time. Air Fairness, QoS, and Smart Connect are disabled.I set it up to use the same SSID and password as the old router. All 4 x Sonos One + Port connected at the time in the new app without issues. All are on 2.4 GHz, 20 MHz width. Sonos devices have reserved leases in the DHCP server. I have the app on Android, 2 x ipad, 1 iphone 14 pro.Problems started yesterday evening: Sonos Voice control reacts quickly to “hey Sonos, play” and “hey Sonos, stop” and works BUT commands that to me need information from the internet do not work: “hey Sonos, how’s the weather” or “hey Sonos, what’s playing” would return many seconds later along the lines of “I couldn’t get that information. Try again later.” or “The in

233
Jamie A
18 hours ago
M
MelpehContributor I
asked in Home theater
No sound on youtube through Beam

No sound on YouTube app only from Song Bravia TV. Other apps have no issues only YouTube. Tried to change to PCM but no avail. Thanks for your help 

101
Jamie A
18 hours ago