Get help and assistance with your Sonos system

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. 

Hi Sonos Gurus,I control my Sonos from my iPhone connected to SSID “17” mapped to VLAN 1 (Native Network).I have approximately 15 Sonos speakers incl. Play-1, One, Beam, Arc, Era.Some are wired to VLAN 6. Some are connected over Wifi SSID “Sonos-17” mapped to VLAN 6. I suspect some are still on SonosNet because they are old and SonosNet is on channel 11.For some reason, since this morning, I cannot access my Sonos setup using my iPhone connected to SSID “17”. However when I switch my iPhone over to “Sonos-17” SSID, it. works.ThanksThomas

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

My old Playbar isn’t recognizing the remote on my new Hisense Model: 55QD7QF.  It worked fine with the LG tv remote that I just replaced.  I tried changing remotes with the S1 app to no avail.  Any suggestions are much appreciated.  Thanks for your time.

I have a number of different alarms. I would like to configure transient groups for those alarms. Some alarms should group certain speakers. Other alarms should group different speakers. I can’t set up a group “beforehand” that is appropriate for all types of alarms.  it seems like there should be some sort of “select speakers to group” when setting up alarms, but strangely you can set up alarms on only one speaker at a time. And if you set up the same alarm on multiple speakers, they don’t “sync” properly. 

Hello, my center channel on my Arc Ultra is much louder than my left and right. Is that normal? I was hoping TruePlay would reduce it and balance it but it didn’t.TruePlay also has my Era 300 rears super loud. To be fair they are really close to my head but I have to turn off TruePlay and change the distance to less than 2’ on both of them. If left where they are I would say they are even louder than my already loud center channel.Any way in the future to have some adjustments to center and rears after TruePlay or are those loud channels supposed to be that loud? I know rears have a toggle but I can’t lower it enough even I I lower all the way down. Would be nice to run it and select less than 2’ as a baseline. Thanks!

Hi I have a 75x90 Sony TV with earc HDMI out TV i swall mounted and want to split audio, earc to Sonos Arc Ultra for movies etc but for concerts and music I want to feed to Naim and Kef system Orei make an earc splitter but does not apear to be available in UK at present.I do not want to use the optical out of TV as tha means accessing menus to change audio set up. Any other suggestions?  Many thanks 

Android phone running latest version of Sonos available to me..When I have the Roam showing in full screen, the battery icon shows but it doesn’t show the actual battery level.OK so I can ask Sonos about the battery but that only gives a very approximate level amount and isn’t accurate enough when the battery level is falling towards being empty.I’m currently charging the battery so it does display the amount when looking at all the rooms but I’m sure that it doesn’t display the amount in this view if not charging (I will check this later) 

For several months, I have been experiencing persistent issues with the S1 controller and Amazon Music. Despite reaching out to support for help, the problem remains unresolved. I have been a longtime user of both Amazon Music and the S1 controller, but ever since the most recent S1 software update on iOS, I can no longer use control Amazon music without constantly receiving the error message: "This song is not encoded correctly."I have already tried all standard troubleshooting steps, such as rebooting the devices, restarting the router, ensuring all software is up to date, and reinstalling the Amazon service within the app—none of which has resolved the issue. It's clear that Amazon Music itself isn't the problem, as the service works perfectly when accessed through Alexa (to control Sonos) or outside the Sonos app. Additionally, other music services, such as Spotify and Radio Paradise, continue to function normally with the S1 controller. This suggests the issue is un

Jeg har udforing med at få system til at virke uden kabel. Jeg kan få kontakt til både play1 og 5, men når jeg vil bruge trådløs og flytter højtaler fra kabel, forsvinder forbindelse. Det har virket før i mange år, uden de store problemer. Det er for mig som om s1app ikke virker mere. Vejledning om lysende/blinkende grøn lampe er slet ikke et issue, da der ikke er grøn lampe at se. Jeg har slukket for wifi og prøvet meget.  Er der nogen som har en klar og hurtig løsning? VhMorten Moderator Edit:Google Translate-I have trouble getting the system to work without a cable. I can connect to both play1 and 5, but when I want to use wireless and move the speaker from cable, the connection disappears.It has worked before for many years, without any major problems. It is as if s1app no ​​longer works for me. The instructions about the bright/flashing green light are not an issue at all, as there is

Please share any eArc hdmi splitters that worked for you. Everyone was talking about Arkana, I’ve tried it, payed 400 usd with taxes, then spent several weeks trying to fix sound interruptions, changed tons of cables, trying all recommendations, but had to give up on that one and now looking for other options.There are plenty opt of hdmi splitters on Amazon, so would be great if anyone had success with any and will recommend.Thank you!

Not too long ago, we switched from an Eero mesh network to Araknis access points to extend WiFi coverage throughout our home while we had AT&T. We’ve since switched to Spectrum, removed the Araknis system, and gone back to using our Eero mesh network. We currently have the Spectrum router/modem connected to our Eero system, similar to how we previously had AT&T set up. We also had third-party technicians install amps for our outdoor Sonos system as well as the Araknis system, but the Araknis ended up making our WiFi worse, so we removed the Araknis and AT&t and set up the Eero system again with a Spectrum router and modem. Now the issue is that our Sonos system seems to be detecting two separate WiFi networks. The router’s WiFi (connected via Ethernet) is working with our two amps, but the other Sonos devices inside the house keep switching to the extender network. In the app, they frequently show as “not connected,” even after u

Will a WiiM pro airplay 2 receiver work with a stereo pair of sonos one speakers?

From yesteday Soundcloud service is broken in my S1 setup. Files not encoded properly .. again.. guess its happening to more than me..

Hej,Jag har nyligen köpt en refurbished Sonos Beam (Gen 2) och har haft problem med att få den att fungera korrekt med min Samsung TV (UE55RU7475UXXC) från 2018.Via HDMI ARC är ljudet instabilt och växlar mellan TV-högtalare och Beam, särskilt efter att TV startats om. Jag har testat olika inställningar (Anynet/CEC, PCM/Dolby, omstarter och installerat om fler gånger), men problemet kvarstår.Jag har även testat optisk anslutning med medföljande adapter, men får då inget ljud alls. TV skickar signal (rött ljus syns), men Beam spelar inte och TV hittar ingen högtalare.När Beam väl fungerar upplever jag dessutom att ljudet är instängt och sämre än TV egna högtalare, vilket inte känns normalt.Jag vill helst använda HDMI ARC för stabil funktion och volymkontroll via fjärrkontroll.Kan ni hjälpa mig att:Identifiera orsaken till problemen Avgöra om någon del (t.ex. adapter eller enhet) är defekt Rekommendera b

Hi the serial number on my sub I have just bought on eBay is [removed serial number] how can I find out what generation the sub is? Thanks Moderator Edit: Removed and recorded serial number.

I have deleted Spotify from my Sonos account  now cannot play my music via itunes 

Hello,I live in British Columbia where we recently stopped the semi-annual time change - we are now permanently in Daylight Saving Time. I turned off the Adjust for Daylight Saving Time settings so that my system no longer changes, but then my alarms started going off an hour late. The time zone is correct, although it says GMT-8 when we are actually GMT-7. I turned the setting back on, and the alarms are now going off at the right time. But I’m concerned that with the setting enabled, my alarms will go off an hour early in November after the time changes again for those regions that still observe the time change. Is there a fix for this? It seems like a bug. 

Has anyone else noticed occasional delays or random speaker grouping issues in the Sonos app lately?My setup usually works great, but recently I’ve been getting small lag/delay issues when grouping rooms or starting playback. Curious if others are seeing the same thing or if it’s just my setup.

Hi All,Looking for help about my issue about firmware update.I have several Play:1 and Play:5. 2 days ago, I moved a pair of 5s in another room. This is where the problem occured. Right after plugging in, one for the speakers in a pair asked for an update and disconnected from the pair. I tried updating, but the update always get an error 30. Here are the things I tried and used different devices in doing it just to isolate my phone or tablet. 1. Connected via ethernet - error 302. Wifi - error 303. Reboot my router and disabled all fw - error 304. Reset to factory the play:5 while using ethernet cable - error 305. Fresh Installed the play 5 in a new S1 environment system as a new room while directly connected to my router - error 306. Turned off all my other sonos speakers, used a new app and membered the play:5 in an existing system - error 30I have been trying to troubleshoot this for 2 days now. I did report thru Son

Hi.Latest update may 2026 I'm finding app a little slow and no hd badge showing on any of my speakers for some reason.Anybody had same issue as of latest update.I get 500mb speed and 51 upload so not a network issue.

Can I connect Sonos one to more recent Sonos speakers ?

A while ago I created this post: This is still a problem. For several games, if not all games, the volume is not how it should be. In the game Metaphor, dialoge form the sides are much louder than from the center. In other games, certain sounds seem too loud. These problems are especially bad when using Dolby Atmos on PS5, but also a problem in Linear PCM, in some cases just as bad like with the Metaphor example. I have tried several combinations without luck. This is not an issue with the TV or PS5 because this is not an issue with the TV audio. I am using passthrough on the TV and device type soundbar on PS5, but tested multiple combinations. Do I have a faulty Arc Ultra? I’m only using the Arc Ultra with my LG C4 TV, no sub or other speakers. I find it odd I can’t find anyone else reporting this. Edit: I think the

Hi everyone,I’m setting up a small Sonos system at home and wanted to ask for some advice.What’s the best way to optimize sound quality and speaker placement in a medium-sized room? Also curious if there are any settings or tuning features you recommend using for a more balanced audio experience.Any tips from experienced users would be really helpful 

So I purchased an Sonos Arc Ultra.  Since I’m stuck in a hotel due to a flood in my home I can’t complete the wifi setup (can’t do it with hotel wifi).  I’ve tried the ‘create a hotspot’ trick, but the app doesn’t see the hotspot yet all my other devices do.If I were to bring my speaker to a friends home to connect to his wifi and complete the set up on the Sonos app, can I then bring it back to the hotel I’m staying at keep the connection to my phone/computer via Bluetooth or will it again ask to be set up?  I would really like to use it to listen to music and test out various settings while I’m staying at the hotel.  I could be here for a couple more months.  It was purchased due to my insurance claim and it was on a wicked sale and couldn’t pass it up.Thanking you all in advance. 🤘🏼🍻 Cheers!