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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28748 Topics
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AustinJerryEnthusiast I
posted in Controllers and Music services
Has Napster replaced Pandora?

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

107643
M
17 hours ago
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bfg1953Contributor I
asked in Controllers and Music services
playlists reloading over and over

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

7113
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18 hours ago
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Maz101255Contributor I
asked in Ask a question
Sub 4

When will we be able to connect a sub 4 to play five speakers. Please make this happen. Mod edit: Removed email address

729
Mr. T
18 hours ago
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EllenAuraContributor I
asked in Controllers and Music services
I can't play Spotify or stream via Airplay to all my sonos since 10 days

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

33515
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18 hours ago
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LM404Contributor I
asked in Home theater
Arc Ultra + Era 100 Surrounds

Arc Ultra and Era 100’s  Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.  Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

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18 hours ago
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UltrakingContributor I
posted in Headphones
Sonos Ace volume too loud.

It’s loud even setting it at the min. Can Sonos fix this? I compared it with my Bose Headphone. Sonos Ace is a lot louder. I don’t want to return it. However, if it can’t be fixed, I have no other choice…. 

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U
19 hours ago
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jbblunckContributor I
posted in Controllers and Music services
Move stuttering on Airplay odd solution

Here’s a weird one.I have a variety of Sonos speakers and other Airplay 2 devices. I generally play to my speakers via Airplay 2 using iPhones, iPad, Macs, or AppleTVs. All is well, even with the vilified new Sonos app.Except…Airplay playback from Apple Music or Radio Paradise to my Sonos Move stuttered. Unlistenable, and only to the Move. Curiously, Sonos Music via the Sonos app was fine. This perhaps because of the Sonos wireless backchannel?So, in a fit of system-beating pique, I added Apple Music and Radio Paradise as connected services within the Sonos app. They both play fine if used from within the Sonos app. Hmm. Gets better. After playing Apple Music thru Sonos app, I can return to the Apple Music app and play directly and flawlessly from there.The playback remains fine until the speaker turns itself off. After restart, the stuttering returns, but a quick play thru the Sonos app restores things. Any ideas what’s happening?

1554
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19 hours ago
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MirzelfContributor I
asked in Ask a question
no sound on hdmi arc while right connected

My sonos won't connect no more with myTv. All cables are right connected, i've restarted all systems, but no sound out the tv.Sonos Radio does work properly..What am I doing wrong? 

244
jgatie
20 hours ago
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Dcgman#1Headliner I
asked in Ask a question
S2 App Sign In Sign Out

On my iPhone 15 Pro, in My System Settings I have no control of anything in there. It’s telling me to sign out and sign back in to have access to my system settings. It keeps repeating the same messages. Even when I go to Manage it won’t let me sign in. But on my iPad I can sign in and go into my settings. I made sure both my iPhone and S2 app were updated to the latest version. I deleted and reinstalled the Sonos app on the phone. The messages says… “Sonos” Wants to use “Sonos.com” to sign you in. This allows the app and website to share information about you. I hit continue and sign in…. Next message says Sign in as the System Owner, To manage these settings, sign out and sign back in as the owner of this system. It’s on repeat. It won’t let me sign in on my iPhone. Is this part of the update from many months ago. The crazy ass updates that messed everything up? Again, no issues with my iPad. I recently added the Arc to my TV Room and had no issues using my iPhone a week ago. I wante

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D
20 hours ago
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Socgray01Contributor I
posted in Controllers and Music services
Android notification and lock screen controls

Recent update to Sonos app on Android and now cannot see controls anywhere except within the app itself. No lock screen controls, nothing in notifications bar, physical volume buttons don't control volume. Anyone else experiencing this? Pixel 5 with Android 14.

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Stanley_4
20 hours ago
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Geoff DContributor I
asked in Ask a question
Beam Gen 2 take minutes to work

I have a Beam Gen 2. When I turn on the TV, there is no sound for about 3 minutes, then it's fine. Is this normal?

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jgatie
20 hours ago
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CronchyContributor I
asked in Ask a question
Sonos Products and Wifi 7 routers (Asus BT10)

Just reporting a bug really and doing it here as support chat has been impossible to get hold of.Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gearArc, Sub3, symfonisks bookshelves - none of it would connect.Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up.  Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos,  they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enable

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21 hours ago
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EdKContributor I
asked in Ask a question
sirius que in sonos app?

For years i’ve been able to create a que of SiriusXM on demand shows in the Sonos app.  Suddenly that has been taken away???i can play one show but I can no longer “add to end of Que.”. That option no longer shows up.is this intentional?

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E
21 hours ago
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davidarmourContributor II
asked in Controllers and Music services
apple playlist

I have a playlist on Apple  Music which I have played through the Sonos app for many years. Now all of a sudden I can’t play it, I can see it but when I click on it I get the message “Something went wrong try again “ I can play everything else in Apple Music 

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D
22 hours ago
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D B CooperEnthusiast II
asked in Speakers
multi sources for different speakers

Maybe Im missing this - from the phone app, can I still play a music source on some speakers, and a different source on other speakers? Classical upstairs and Rock downstairs (on the same network) from the phone app? I know I’ve done this, but I’m missing something here. Thanks

325
Stanley_4
22 hours ago
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not_convincedContributor I
asked in Home theater
Sonus Ultra center channel too loud

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

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G
22 hours ago
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sibles51Contributor II
asked in Ask a question
sonos era 100/300 playback atmos

HiQuestion for you all.  I now have in my arsenal two pairs of era 300 downstairs in my house and an older play 1 in the kitchen.  If I play an atmos track/album on the two pair fine, not a problem, if I then add in the kitchen speaker it knocks down the playback on all the speakers to ultra HD.  If I take off the kitchen speaker the playback goes back up to atmos.  This is the question: If I upgrade the kitchen speaker to an ERA 100 will it still downgrade the playback on all the other atmos capable speakers or not? Thanks in advance for any help

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Stanley_4
22 hours ago
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Johanna_frContributor I
asked in Ask a question
no sound when grouping Beam gen2 +2 Era100

Hi all! When we are grouping Beam gen 2 + 2 Era 100 we have no sound on one Era… Each product is working individually and also when they are bonded as surrounds for Beam. The only issue is when grouping the 3 products. We are grouping rooms for regular playback, not for the TV sound.Could this problem be related to some router settings eventually?

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MoPac
23 hours ago
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RockinPDXContributor I
asked in Ask a question
How to use Sonos Five and Sub-mini via bluetooth

Just got these two components set up via the app and later realized I could not play movies, etc… via bluetooth connection from a laptop. Why? I tried the 3.5mm cable to the Five but the sound was terrible and the lag was nearly three seconds delayed. I found a potential solution online in which I could use a Roam speaker as a bluetooth waypoint and link it to the Five and sub. Have others set this up and been happy with it?The sound and style of the speakers is great but if I cannot use for bluetooth I’ll jave to return everything. 

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jgatie
23 hours ago
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bignicknicknick
posted in Controllers and Music services
Trueplay - Surround Distance Isn’t Accurate

My left surround is 2 feet away and my right is more than 10 feet away.  After doing Trueplay, both surrounds show more than 10 feet away.  Any idea why the surround distance isn’t accurate when doing Trueplay tuning on iPhone?

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23 hours ago
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EmilyLong17Contributor I
asked in Controllers and Music services
LivePhish+ and nugs.net - Unable to add to Sonos on app or PC

I am unable to add either LivePhish+ or nugs.net to my Sonos system. When I try to "add service", I get the verification code, it correctly redirects me to Livephish.com verification page. That verification page works correctly with the correct code, and I click Verify. I then see "Device verified successfully" from the LivePhish page. Back on the Sonos app on Android (or PC browser - same issue), I get "Error - unable to add LivePhish+ account”. Same exact issue with nugs.net. Please fix this!!

392
Mdunasky
23 hours ago
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pwfletch
asked in Controllers and Music services
use apple music to play music library on iphone through playbar

I have been using Apple Music service in Sonos App fine to play music library on my iPhone. I was told recently that Sonos app needed to be updated which I did. Now I get continuing looping message that Apple Music access has expired. Reauthorised. i reauthorise but keep getting message. I have removed service and add again. I have deleted Sonos app and reinstalled the add service again but still not working.chatted online with Sonos support and was told I need to pay Apple Music subscription to get service to which I said was not correct as it was working fine before Sonos app update.i can use Apple Music app fine standalone only get this problem using it as a service within Sonos app.    

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P
23 hours ago
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Doows16Contributor I
asked in Controllers and Music services
iPhone16 Pro - Sonos App not connecting to my Sonos speakers

Help! My Iphone16 Pro can’t seem find and control our Sonos Play:1 speakers. Weirdly it did work for about 10 minutes before it then dropped out and disconnected.Iphone 16 ProiOS 18.1Router: BT Home Hub 5 Checks I’ve done:I can access and control the system via the Web Browser app. I have installed and reinstalled the iPhone Sonos app I have checked that the iPhone Sonos app is up to date I have instructed app to ‘forget current system’ and then reconnect to system The Sonos software is up to date I was sat right next to the wifi router and the sonos speaker whilst undertaking these checks and installations My husband can still control the speakersIssuesI can successfully connect to the system App also has successfully reconnected to streaming services But the Sonos App won’t list and display speakers. Meaning I can connect to the system but not actually control it!    Moderator edit: removed picture with serial numbers

47113
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23 hours ago
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BommelContributor I
asked in Components and Architectural
Buzzing sound in Connect

Hi I want to use the SONOS Connect to connect my conventional HIFI set to the SONOS environment.However upon putting a cable in the Connect box the SONOS system starts to make a "buzzing" sound ( like one used to have when a record player was not grounded correctly)The buzz is not always there nor is the volume not constantThe buzzing can be reproduced by actually touching the end of the cable that is connected to the Connect.I tried another cable with the same result. buzzing as well. What can be the cause of this annoying buzz, and how to overcome it? when actually connecting my HIFI set to the Connect the buzz is clearly audible when playing records  BR Bas 

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23 hours ago
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cthomasContributor II
asked in Controllers and Music services
message access to apple music expire?

My system says ‘access to Apple Music has expired.  My Apple Music has not expired .  Sonos not working again- big surprise.I thought I would delete app from my app screen , now I can’t find it in order to fully delete it 

1135
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1 day ago
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