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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27849 Topics
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binbinhfrContributor I
asked in Controllers and Music services
S2 app is stucked forever on Xiaomi redmi note 11...

Hi,I have a Sonos ONE gen2, it was working ok with the S1 app under Android on my Xiaomi, but the S1 app asked for an upgrade without giving me other option, and now the S2 app is not working : it kept showing the splash screen and nothing else. I tried uninstall / reinstall the app several times without success. I also reinit the Sonos ONE that now is showing a green flashing light.As my Sonos ONE lost its config, I cannot run any setup… And cannot use my speaker anymore…Any idea ?

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1 day ago
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ScibaSteveContributor I
posted in Controllers and Music services
the new app has crashed my entire system.

This is ridiculous. Huge fan and have extensive sonos systems. New app has crashed everything and now won’t connect at all. Must admit this is fast becoming a game changer. Fix it Sonos

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AjTrek1
1 day ago
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EdissonContributor I
asked in Home theater
Installation

I can install the Bean 2 upside down with the Asia commands down.

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AjTrek1
1 day ago
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TyercContributor I
asked in Controllers and Music services
firewall with osx

how do I check that the osx firewall isn’t on?

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AjTrek1
1 day ago
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mrstudioContributor I
asked in Controllers and Music services
Problems with playing two spotify accounts at the same time from our two stores

We currently use sonos at our two store locations. Each store location has their own unique spotify account. When we play from spotify at one store, the spotify will stop playing at the other store. Not sure why this is happening if it’s technically two spotify accounts? Does anyone have any similar experiences and were you able to solve them?

141
AjTrek1
1 day ago
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GripperContributor I
asked in Components and Architectural
Connect Amp Gen 2 Boot Light Time Sequence.

Hello Everyone, just bought a Connect Amp Gen 2,  I wanted to confirm the boot sequence to check I don't have one on the way out. My previous G1 connect amp started flashing the white light as soon as power was applied, and finally staying solid once connected. I expected the G2 to do the same, this time when power is applied, the white light comes on solid for 3 seconds, then goes out for 20 seconds, comes on again flashing until connected then Solid. The 20 seconds with no light is very consistent, so am hoping this is normal ?. Can anyone confirm this is the same on their G2 connect amp pleaseThanks very much 👍  

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1 day ago
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postmanlondonContributor I
posted in Speakers
connection

I can’t reconnect my previously working Play 5 gen 1 and Play 5 gen 2 to my new network!

181
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1 day ago
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padalyContributor I
asked in Portable speakers
Battery % missing

For nearly 2 weeks now the battery % has been missing from the Sonos app for my paired Roams . I still see the battery  but it’s so small you can’t make out what % it has. I’ve updated the app 2-3 times removed and reinstalled and even had support on chat help me update the speakers firmware . Nothing has worked . Has anyone else had this issue ? 

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Mr. T
1 day ago
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jhgreerContributor I
asked in Speakers
Speakers keep disconnecting

Recently, my Sonos has been unresponsive. I have gone through all the steps of rebooting each speaker and do get them to mount in the app, but the next time I log on, they are gone. Sonos can’t find them. This has happened 3 or 4 times now. I’m super frustrated. I never had this issue before. Anyone have any ideas of how to get my system working properly again?? I have 2 Play 1, 1 Play 5, and a play bar. I’ve managed to have my TV use the play bar for sound, but the sonos app cannot see it. All the other speakers I can get working for a day and then they cannot connect again.

396
Mr. T
1 day ago
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User446634Contributor I
asked in Advanced setups
sky access point issue

Hi - since s2 app update a couple of weeks ago I've not been able to control my sonos system by app. I tried updating the network whilst in my home office and successfully updated my roam in there, which then let me access the system in the rest of the house. However, when I try access the system from the rest of the house, which is covered by different access points as part of the sky q mesh, the app doesn't find a system. It wants me to update the network on the sonos devices,  but doing that results in error and back to square one. I don't really want to keep running across the garden to control the system ‐ it's there a work around? 

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1 day ago
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tismeinazContributor I
asked in Portable speakers
Pairing Code

Where the hell do I enter the code my iMac is giving me?  No screen on the Roam and nothing pops up in the phone app.  I recently upgraded to Sequoia and didn’t have a problem before.

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1 day ago
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s_12Trending Lyricist I
asked in Speakers
removal of a speaker from my system. And, remove the room. S2 app

I have been given an old Play 1 that has a blown bass speaker (didn't know that when i added it) so I want to remove it from my setup. I added it to a new room so I want that gone also.How? No idea as I can't see how too!?I have 1 arc, 2x300's, 1 sub, 9 sl's and 2 beams (gen 1 and 2)Any help appreciated!!

1756
jgatie
1 day ago
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AmzypopContributor I
asked in Home theater
Can’t get 5.1 to work on PC (Beam & Ones)

 Hello,I’m having some issues with my audio setup and am wondering if anybody’s able to support me. I’m not an expert but will explain the setup along with the issues I’m experiencing. Please let me know if more information is needed and I’ll answer.I use a Sonos 5.1 surround sound system (Beam gen 2 soundbar.My TV only has 1 HMRC ARC port. The Beam is connected to this.A non-ARC HDMI port on my TV is then connected to this splitter as the input.The below devices are connected to it as outputs. I can see what type of audio is being received and played on my system via the Sonos app:Apple TV (Dolby Digital 5.1)PS5 (Dolby Digital 5.1 )Nintendo Switch (Stereo PCM)Windows 11 PC (Stereo PCM)My main priority is fixing the Windows PC to output 5.1. But it would also be nice to fix this for the Nintendo Switch. I’ve installed the Dolby Access app for Windows and it said Configuration Failed. Under this it says I can go to Windows’ settings > Sound > Audio Output and change the Spatial So

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1 day ago
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CWachContributor I
asked in Components and Architectural
Connect Amp S1 Connectivity

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

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1 day ago
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cookbooksContributor I
asked in Controllers and Music services
Feature Request: Improving Search by Album Name

Hello! I’d like to submit a feature request that the search functionality for Apple Music in the Sonos app be improved.  Here’s the problem: Using the web app you’d like to listen to the album Exile on Main Street by The Rolling Stones. You open the app and search “Exile on Main Street” The first nine results are not the album Exile on Main Street, but instead a link to The Rolling Stones artist page, radio stations created by individual songs on the album, some other unrelated artist pages, and some individual songs.  When you click “View More” to try to find the album in full to play, the album is the very first result! This same process is very similar to the iOS app, unusable results at first, then when you click “Apple Music” the album is displayed first.  Cutting out that two step process to find an album would be a massive user improvement. Not sure if the same problem exists for Spotify, etc. 

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Corry P
1 day ago
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Johnny RicoEnthusiast II
posted in Controllers and Music services
Say it isn't so

Say it isn’t so! Six months and 20 releases after the Day the Music Died and still no music library album art on my Android app.   

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1 day ago
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SusanbenceContributor I
asked in Portable speakers
sonos roam USB-C cable charger not working properly

I have a Sonos roam but the USB-C cable charger that came with the product now doesn’t charge properly. I keep getting a message saying it’s incompatible with my Sonos roam but it’s the one I got when I bout it?

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1 day ago
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G94800Contributor I
asked in Speakers
erreur 801 - Update IKEA

J'utilise déjà mon application sonos pour diffuser de la musique dans mon bureau avec une enceinte Ray relié avec une lampe Ikea sonos et cela fonctionne a merveille.  Pour mon domicile j'ai racheté une lampe Ikea sonos. Connexion wifi OK. L'enceinte est reconnue, mais la lampe n'arrive pas a accéder aux mises a jours et l'erreur 801 s'affiche.  Malgré rafraichissement de tout, box internet lampe etc. Rien a faire aucune connexion possible, toujours cette erreur 801.  Aidez moi svp  Merci  Moderator Edit - Translation by Google:I already use my Sonos application to play music in my office with a Ray speaker connected to an Ikea Sonos lamp and it works wonderfully. For my home I bought an Ikea Sonos lamp. Wifi connection OK. The speaker is recognized, but the lamp cannot access the updates and error 801 is displayed. Despite everything being refreshed, internet box, lamp, etc. Nothing to do, no connection possible, still this 801 error. Please help me THANKS

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1 day ago
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TerryE-h2oContributor I
asked in Home theater
Dialogue Volume / eARC

So I’ve had my system (Arc, Era300 x2 + Gen3 sub) for a year now - thinking if I spend £2.5k on a system, it’s gonna be good right?My old Polk system for circa £600 was much better - I mean it had a remote control right? and audio and optical inputs - amazing! Oh, and Google assistant, that actually worked properly. And I could tune the speakers with actual volume buttons, to suit me! I mean, we don’t ask much right - lol.My buggest gripe with the Sonos Arc system is the awful dialogue enhancement - which does nothing. On the Polk system, I have a separeate volume to turn the human dialogue up and down to suit me.Sonos Arc system is just such a step backwards is SOOOO many ways.Anyway, the sound signal from the TV comes from optical out, with the HMDI converter.QUESTIONS:___Do I spend another £1200 +/- to upgrade the TV, so I can use the eARC output?Will this improve human dialogue?Or do I ditch the Sonos system, to one that actually works properly?Thanks,A very disappointed Sonos owne

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106rallye
1 day ago
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Dr KJCContributor I
asked in Speakers
sonos era 300

Dear community I am unable to identify center speaker working in Sonos era 300could you suggest that any ways to check waiting for reply

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MoPac
1 day ago
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Xcuse-MeContributor I
asked in Speakers
Sonos Era 300 cannot connect to home wifi

My Sono Era 300 just will not connect to Rogers Xfinity WiFi network. Any insight to why? Modem with built-in Auto switch between WiFi 4, 5, 6 and 6e and WPA 2 & 3. 

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1 day ago
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ChepakoiContributor I
asked in Home theater
after reset my sonos can't connect to wifi

Hello, I have a sonos beam. After update app on my Android smartphone I was not able to connect to my beam. I decided to reset my beam too. Unfortunatly my beam can't connect to wifi anymore. I try another wifi, I try with another smartphone, I try only with 2,4GHz wifi but nothing resolved thé probleme. When I try to set UP, the app can see my beam but, I Can see all the wireless network arround but when I put the password, no matter the wifi I choose, beam can't connect eather with RJ45. Any idea ?

657
Corry P
1 day ago
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WheelzContributor I
asked in Controllers and Music services
Can’t control speakers in SONOS S2 App or do anything on it!

I’m really struggling with the Sonos app, I literally cannot do anything.  1. If I play music from Spotify and go to the Sonos app, it shows ‘No Content’ like nothing is playing.  I cannot play anything via the Sonos app.I can’t change any EQ or sub settings because it makes no difference and as soon as the app closes it resets to 0 for everything.I’ve disconnected my VPN, I’ve rebooted my device, I’ve reset the app, I’ve deleted and redownlaoded the app. I’ve done a power down of the whole house for 1min! Still nothing works via the app!my device is a 15 pro and my devices are ERA 100 (x2), Gen 1 Beam, Sub Mini, PLAY:1, SYMFONISK (x2) and ROAM (x2).I thought this was supposed to be a premium brand ?  

15612
Corry P
1 day ago
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YogitimTrending Lyricist I
posted in Controllers and Music services
update 80.02.05 cannot update nor create nor save new alarms

Since the last update 80.02.05 which happened 6/24 I can no longer update nor create or save any old or new alarms. I thought everything was fixed until they messed everything up again with the latest update. Does anybody else have this problem? This is extremely frustrating seeing how Sonos could be so incompetent...these updates.

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Ken_Griffiths
1 day ago
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CocorascalContributor I
asked in Speakers
My Era 100.

My era 100 will not accept my wifi password. I am with Sky and as far as I know I do not have the option to split my signal. 

394
A
1 day ago
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