Get help and assistance with your Sonos system

As per title, i use two sonos one 2nd gens. One fell and now the bass is distorted (unless i put -4 on equaliser)Ive opened the speaker as im impatient, if i have the speaker opened slightly the distortion stops. Obviously i dont want that but before i go any further, can i really fix this

I want to install 4 satellite sonance SGS Speakers and 1 sonance SGS subwoofer. I also want to listen to music via the Sonos amp for this zone. Can I use one Sonos amp or do I need the Sonance amp and also a Sonos port.

I’m moving to a new home and I have a Sonos system in my current house with built-in speakers. Should I take these components with me to my new house where I will have standalone speakers not built-in speakers? 

Hello everyone. Apple music does not play. Gives me the song title and the album cover but then says the connection was lost. Does it 3 or 4 times then drops. All the other services (pandora, audacy, iheart) work just fine. Does anybody have the same issue? Thanks.

At the end of each song, the volume comes Very High before transitioning to the next song? What cause that issue?

Hi everyone,I’m having an issue with my Sonos system after setting everything up.The speakers were successfully added and were working fine initially, but now they are no longer showing up in the Sonos app under “System” or “Devices”. I can still see some signs that they are connected to the network, but they don’t appear in the app anymore.I have already tried:Restarting the speakers Reinstalling the Sonos app Rebooting the router Checking the WiFi connectionBut nothing has worked so far.Has anyone experienced something similar where devices go “missing” from the app even though they are still connected? Any advice on how to restore them would be really appreciated.Thanks in advance!

TV audio will connect to my beam and sub only when i first turn the tv. The amp will connect only after I turn the TV off and turn back on the second time.

Hi - we have a new arc ultra. It says it is connected to our new Samsung TV. Xfinity is our provider. We can watch TV and get sound from the TV sound. When we change the TV sound settings to the arc ultra we get no sound. Everything appears to be connected properly.  Why is there no sound from the arc ultra? Thanks!

I have a new issue with a stereo pair of Sonos One SL speakers. Recently, green status lights have come on even they are toggled off in the app. They come on and stay on when sleep timer ends.  Toggling them on and off did not help. Power cyclubf did not help.  I talked with support and there was an update available. I ran it and then, maybe five minutes later.   The tech said if the issue persists to do a factory reset, which I thought Sonos no longer recommended.Then I put on music, set sleep timer, and green status lights came back on.  This seems like an update caused a problem. Anyone else having this problem? BR

I use a Sonos One stereo pair in the bedroom and frequently use Sleep Timer.After recent updates, when Sleep Timer finishes and playback fades out to zero, both speakers show a solid green LED during the night.Important behavior:If I manually pause playback → no green LED appearsIf Sleep Timer ends playback → green LEDs appearSpeakers remain fully online and functionalNo need to restart or reset devicesThis did not happen previously and seems like a change in behavior after recent Sonos app/firmware updates.Since this occurs in a bedroom use case, the LEDs are disruptive at night.I suspect Sleep Timer end-state is now treated as mute/idle, triggering the green LED.Can this behavior be confirmed or reviewed?

I noticed that playback of apple music atmos tracks sounds great and with a wide soundstage on my single ERA300. Playback of stereo tracks sound much more constrained to the location of the single speaker.I am well aware that true dolby atmos necessitates a surround speaker layout with ceiling speakers. It seems to me it should be possible to upmix stereo signal so that it sounds just as spatial as atmos from a single speaker. The upmixing in both cases is artificial anyways as it only simulates a spatial reproduction. My Denon AVR has plenty of upmixing schemes that I can chose from. Why does sonos not implement a similar upmixing schene?

Hey, Pic is Ai but I have this unit which im thinking of resting arc ultra. Tv will be on wall. My partner does child care so im trying to figure out protection for the arc during day time. I was thinking if building a wooden case to go over it during day time and when it not in use. Anyone got any better ideas.You may ask why not put on the wall with tv. That leads me to second question.Im looking for tv to go on a fireplace or pull down tv mount thereby I can pull tv out a bit and lower the height. There are not that many mounts out there with lots only got a few reviews and untested. Anyone know a reasonable price secure/sturdy tv drop down mount. Please note im in UK so mountle mount does not ship to uk unfortunately. Just to add most of the mounts don't do brackets for soundbar too. So if I put soundbar on wall, when I pull

The two Ones have been set at the edge of the kitchen, so after being there a couple of years, they have stains. What is the best way to clean the stains? I would worry about getting liquid inside the holes and damaging the electronics. Let me know how you have cleaned yours: what cleaner and what technique you used. 

When someone borrows my sonos move,can they just download the app and connect via Bluetooth or do they need my login info?

My 5 Sonos speakers all play music from my network share except my new Sonos Play.My new speaker will play music from Spotify without problems. Any ideas, regards Adam 

How will I be able to update my music library when the desktop app will no longer be supported on Apple Silicon Macs? I don’t see this function within the IOS app.

Would there be any benefit in having a 9 band EQ in front of my Sonos?...Definitive Technology powered sub and Definitive Tech Mythos speakers...

1. How can I create ad-free playlists of various genres? 2. Does Sonos still block playing downloaded music from my iPhone? 

For the second time in 5 days Pandora has stopped working.  It was playing and then stopped. Radio stations work and I can play my music library.I spent a lot of time with their chat bot and then a service representative,  which was completely unproductive (yes, my internet was working- all other sonos services were working).After the first instance, Pandora worked the following day. Anyone else having this problem? Ideas for getting Sonos to pay attention?Thank you

I Love my Sonos Ace headphones . The sound quality is so good and they are so comfortable to wear .I use them 3-4 times a week for a year, but have just notice the headphone cushion is lifting on the front.The ear cushions are fine. Are Sonos prepared to set and behind their excelllent product and repair or replace! 

I have a system consisting of an arc, a sub and two era 300 speakers .  One day they just disappeared from the app. It says not connected.  I have two other Sonos systems and they work fine.   

My current system is a older playbar, 300 stereo, play five, one and a move 2. they all connect well through the app except for the play bar. I’m not able to connect the play bar with the system when I watch TV can you help?

Whenever I look for a particular artist via the Sonos app (through Apple Music) I get “An error has occurred with Apple Music. Try again later”. On the rare occasion an artists albums show up the playlist is empty. I have re-authorized my Apple account, restarted my iPhone and Sonos app. Everything shows up in the Apple Music app. Any suggestions?

Have had Sonos running happily for months with all Sonos devices in my IoT VLAN and my android mobile in the Trusted VLAN. All worked perfectly with mDNS and inter VLAN blocking firewall rules.Upgraded Sonos speakers to 93.1-74010 and Android app to 82.00.45 this week and now having issues. Opening the Android app finds my Sonos system and allows normal control. However, let the app sit for a while or go into the background, when you return to the app it reports no products found. Kill the app and reopen, system is found again and the pattern repeats.I don’t think it is a Unifi issue as the system is found and be controlled successfully on initially loading the app?Any help appreciated. 

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9