Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28743 Topics
K
KosEnthusiast II
asked in Controllers and Music services
Make local music search hits appear in top. Possible?

Tired of having them appear last in the universal search results...

60
K
22 hours ago
P
pjstingrayContributor II
asked in Speakers
Air Play and Library Issues

Just an update to my several months nightmare ownership of a pair of Era 100s.Over a period of 5 months I have spent nearly 3 hours on the phone with tech support trying to get my speakers working with my system. The first problem was that I wanted to play my music library, but the software would not let me add the My Music folder or to access a NAS folder. The tech eventually cobbled it together by setting up a guest account on my computer, but that failed the next time I rebooted the computer. After  sometime Sonos rehashed the software to allow addition of my music library, but no playlists were available. Now the latest idea is, that although the software still has the add My Music section, you must ignore this and set it up as NAS but direct the command line to your Music Folder. What a lashup!The other problem which seems to remain unfixed is that Airplay will not work at all if you use a VPN (don’t most people?).  If you switch the VPN off it will connect and start playing. If y

50
P
1 day ago
M
MistymornContributor I
asked in Portable speakers
no connectivity on Sonos roam

Hi this Roam Sl must be the most useless thing I ever bought. Every time I go to use it there is no connectivity. Sometimes after half an hour of faffing about I get some but I’ve lost the will to live by then. I have it charged up. I have it on the same WiFi as my phone. I have reinstalled the app. It can’t find the speaker. Is it just to throw away? I’m very cross. I only want to play a few tunes ?

121
Sotiris C.
1 day ago
W
wfoaulgcsabcnfTrending Lyricist I
asked in Speakers
Music Library

Has anyone actually successfully added their own music back onto Sonos now that Sonos claims we have their permission to do so once again? Just curious.

61555
Ken_Griffiths
1 day ago
A
Arturas1234Contributor I
asked in Ask a question
FEATURE REQUEST: Add option to enable "Center speakers" for the ERA's 300, if they are added as surrounds

It should be possibility to turn on all speakers on era 300 when it’s Playing a music , it’s a shame that Sonos could not manage to fix this issue in more than one year. Please fix that !! I am so Disappointed that I am wondering to return era 300 back and put my old Sonos one SL back where they were. I just don’t feel any difference when playing the music.

70
A
1 day ago
P
piofunContributor I
asked in Ask a question
Sonos - all I want for christimas is.....

Just upgrade from: Arc with play-1toArc Ultra + Sub 4 and Era 300. Sounds awesome !However two things really buggering me already now:Having a setup with a non eArc projector and eArc enabled TV - both connected to separate ATV 4K’s for the projector I rely on Airplay - I would love to see Airplay support Dolby Atmos - seems that Apple has enabled that recently for 3rd parties so looking forward to getting that supported from Sonos as well ! Why on earth not exposing the sub as a regular Sonos speaker to allow it to group with any other Sonos speakers. Right now it gets dedicated to the Arc Ultra and that group needs to be grouped with the other speaker group I want use in order to work ? This actually came as a surprise to me - would have gone for a non-Sonos sub and a Sonos port IF I have only known about this. I read people stating that the sub creates a dedicated 5Ghz channel - which is complete nonsense - sending low frequency information could probably be done using morse code ov

191
106rallye
1 day ago
S
SbmoContributor I
asked in Home theater
Apple TV 4K + ViewSonic Lx700-4k + Beam Gen2

Hello, I’m reaching out to seek help regarding an audio issue I’ve been experiencing with my home theater setup. Here’s a summary of my configuration:• An Apple TV 4K (latest generation) connected via HDMI to a ViewSonic LX 700-4K projector,• The projector is connected via its HDMI eARC port to a Sonos Beam Gen 2,• The Beam is paired with two Sonos One speakers for surround sound. The problem occurs only at the start of playback. The first audio output from the Beam is distorted or stuttering. I’ve noticed that changing the video format on the Apple TV (e.g., modifying the color settings) temporarily resolves the issue until the next restart. Another workaround I’ve tried is unplugging and reconnecting the HDMI cable from the projector, which also temporarily fixes the issue. I’ve already replaced the HDMI cables with ultra-high-speed, latest-generation ones, but the problem persists. I’ve also tested various settings between the Apple TV and the Sonos app, but nothing provides a perma

31
Sotiris C.
1 day ago
G
gmbardmanEnthusiast II
asked in Controllers and Music services
SONOS Update and Firewall Issues

I updated my SONOS to Build 82259204 Yesterday.  Now, I can’t access SONOS due to issues with firewall configuration.  I have checked and SONOS is set to allow all incoming traffic. Any ideas on what the issue may be?  Running on Sequoia 15.2.

18012
A
1 day ago
A
AkitagrlContributor I
asked in Ask a question
No luck adding a mini-sub to Arc

Hello…. Just moved into a house that has an Arc, as well as an amp. Did factory resets/transferred ownership to me no issues. Now I’d like to add my mini-sub. Went through the same process, minus the transfer, says it’s connected to the system, but will NOT get assigned to the room group w the Arc ¿compatibility issue? It’s seems to drop from the system now as well. No router/connection interference that I can tell. Thanks for all input!

182
N
1 day ago
W
WMF5.ADL9Contributor I
asked in Speakers
connection issues

I have had the beam for several years. There has been issues with the app connecting in the past but it fixes it self and reconnects. This time it is not reconnected. Everything thing in my home is connected as usual except my speaker that was perfect and working until I woke up. All of a sudden the app does not show my speaker or function to adjust settings.  I have tried everything ever forum every trouble shooting technique.  Still not connecting .  It set up as new speaker after factory reset and it completed the entire process and still does not show on the app like it normally does. Disappointing.  

171
N
1 day ago
M
mikekunzContributor I
asked in Speakers
sonos play 5 gen 1 sound quality has gone bad

I have a pretty extensive Sonos system throughout my home.  The sound quality and volume on a gen 1 play 5 has deteriorated lately.  Lower volume and distorted sound. I performed a hard reset with no improvement.  After the reset, I could not trueplay tune it as it repeatedly noted an error msg. about background noice.  There was no background noise. I tried a dozen times, no success. I’ve read about various failures of this speaker and whether or not a fix is available. I’d appreciate any advice on a solution, or is this expensive speaker now a brick? i think I might have sent this speaker back to Sonos once before when it was nearly new for the same or another issue, not sure. Thanks, Mike

466
M
1 day ago
C
choclatevw71Contributor I
asked in Home theater
Arc Ultra/Sub 4/2-Era 300 not playing Dolby Atmos on video fadeout

Connected Arc Ultra/ Sub 4/ 2-Era 300 to LG 86" TV and Dolby Atmos fades in and out hard to watch a movie..happens on regular TV, Netflix and AppleTV

384
C
1 day ago
H
HHH9779Contributor I
asked in Controllers and Music services
sonos app crashing

Sonos app is crashing. Anyone else experiencing this?

191
Ken_Griffiths
1 day ago
J
JPNYContributor I
asked in Controllers and Music services
Intermittent issues

Hi, For the past 4 months I am having intermittent issues with my system.  I have 6 Sonos devices. Many are hardwired to an Amplifi mesh network. The mesh-points are all on an ethernet backbone (except one). All Sonos devices that are not on ethernet are within 10' of a mesh-point. Computer, iphone, ipad and sonos system are all up to date.  Sonos app is many times unresponsive (press play/pause nothing happens, or says playing on all speakers but some rooms are not playing). I have factory reset all the Sonos devices Several of the Sonos speakers are hardwired to ethernet backbone Amplifi cubesAll speakers are within 10' of Amplifi cubesIssue happens when streaming Pandora/Spotify or playing local music filesThe issue can happen when there is no other significant network trafficInternet speed test 700mbs, no jitter or latency Any ideas? Thanks SYSTEM DETAILSAssociated Product: 192.168.0.30---------------------------------Connect:Amp: DeskSerial Number:Sonos OS: S2Version: 16.4.4 (buil

556
MoPac
1 day ago
S
Scema12Contributor I
posted in Home theater
sonos arc ultra stopped working

So I’ve had my Sonos arc ultra for a little over a week now and I’ve enjoyed it, but when trying to watch tv now it’s just not recognizing the hdmi arc anymore. It just shows tv hdmi on the app and the power is working but it’s not getting recognized at all. Really frustrating 

21013
D
1 day ago
S
SerCafContributor I
asked in Headphones
Sonos Ace minimum volume

Good morning. Sonos Ace, minimum volume is too high. Is there a way to lower it more? Thanks 

1395
J
1 day ago
C
cap3344Avid Contributor III
posted in Controllers and Music services
SONOS APP STILL SUCKS

Certainly on my Samsung Galaxy Tab-A Tablet.  Response is horrible 20 seconds to have Sirius stream playing. Typically the app puts up a set up screen,  “no Sonos devices found’, then maybe it finds the network, then maybe it puts up the devices, maybe it responds to may touch.Noticed now a behavior when I had two devices in a group, I tried to remove BOTH from the group - yes, stop playing in both locations - I get an endless loop of “nothing will be playing” Cancel or “GOT IT”.  It does NOTHING.  I can remove one of the devices, but trying to remove both (a scenaio that has worked in the past), is now a FAIL.In they’ve made improvements in the app since October, totally transparent to me, specially on the Galaxy.

968
C
1 day ago
H
HumanoAlexContributor I
asked in Speakers
Bluetooth connected but no sound - Era 100

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

479850
S
1 day ago
M
Mrytk421Contributor I
posted in Ask a question
Youtube Music Playlist issues

My YouTube Music playlist has 2,337 songs. The Sonos app on android, when selecting my playlist, now takes a hand full of songs and repeats them totalling to 34,100 songs. Shuffle doesn't work. Before this it used to show 500 songs. This is just flat out awful and frustrating. It's amazing how we went from a good product to garbage and it has been for a long time. Customer satisfaction doesn't seem to be a concern. When will this be fixed?

232
MoPac
1 day ago
G
gimballContributor I
posted in Speakers
Airplay from macOS can not connect to Era 100 from

Airplaying from macOS to an Era 100 does not work. The speaker is discovered, but when I try to select it, I get a generic error saying “Could not connect to “<Speaker name>””.This is highly specific to macOS (laptops in my case, 3 of them) and the Era 100.Using Airplay on macOS to my other Sonos products (Port, Beam, Play:1) works without issue. Direct play from Spotify on macOS to the Era 100 works as well.Likewise using Airplay from an iPhone to the Era 100 works.Sonos chat support was unfortunately unable to help after extensive troubleshooting, will have to call in, but judging by other posts, this seems to be a Sonos issue considering its specific to one speaker model.If anyone has had any luck getting an answer from their phone support it would be appreciated to post the solution here. Otherwise I fear that there is nothing to do but wait for Sonos engineers to prioritize this.

13612
P
1 day ago
V
VandajoContributor I
asked in Ask a question
Speaker combinaison

Hi,I have one Sonos five and want to buy two Era 100. Do you think it's good idea or Sonos five will to much powerful for the 2 Era 100.Is is a good fit or it's better to buy another Sonos five.Thanks 

181
Stanley_4
1 day ago
B
Banksy17Contributor I
asked in Controllers and Music services
amazon music not showing as a content service

I just got my basement setup with Sonos and have Amazon music I want to play but it doesn’t show on the app as a content service.  I am in the US

3829
Stanley_4
1 day ago
H
housieContributor I
asked in Home theater
Connect CD to Port with Arc surround configuration

I have an Arc, Sub and 2xFives as a surround system for watching movies in the same room.Will adding a Port allow me to listen to CD player via these speakers?  I have seen conflicting posts about Arc and Port compatibility, hence asking the question direct.Yes, I know the Fives have a port allowing CD connection, but the stands block access and they are the wrong end of room.

102
Stanley_4
1 day ago
M
Molle1981Contributor I
asked in Ask a question
sonos s2 app

When will a functional S2 app be launched, I just updated my system, an there is nothing but problems. it very frustrating when the whole house is setup with Sonos 

233
M
1 day ago
J
JohnBakerContributor I
asked in Controllers and Music services
Connection issues - What else can i do?

Good afternoon,I have a Sonos s1/s2 system that’s playing up. I’m getting various messages on the app such as ‘unable to connect’ or ‘There was a problem checking for updates’. The system will work from time to time with a bit of fiddling about. WiFi in the house is ok with no drop out points, and is ok when I have the issues. I can press play on the app, it will show music playing, yet there is none. Then after a few tries, it will work. Then I’m unable to turn the music off. I can sometimes link speakers together, and other times I get the ‘unable to connect’ banner. I have tried deleting and reloading the app, rebooting devices, rebooting my wifi (Sky fibre broadband), updating individual speakers, resetting speakers. As I type, I have music playing from a radio station, but am unable to turn it off. I get the message ‘Couldn’t stop content, try again.’ I have tried to update the system, but get ‘There was a problem checking for updates’ message. The system is an Arc linked to a s1

517
Stanley_4
1 day ago
Terms & ConditionsCookie settings