Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

squishy81Contributor I

asked in Ask a question

Alexa can no longer play BBC sounds or Apple Music

For the last few days when i ask Alexa to play BBC sounds or Apple Music on my sonos devices it says “I’m having trouble” Things I have already tried:factory reset of sonos devices disconnect and reconnect alexa integration in sonos app disconnect and reconnect apple music and bbc sounds service in sonos app enable disable apple music / bbc sounds / sonos skills in alexaNothing works The services work fine when played from alex advecis any ideas? thanks a lot!

ArboriaSoundTrending Lyricist I

posted in Controllers and Music services

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

RohaltContributor I

asked in Controllers and Music services

Sonos Radio authorization loop

Hi We can’t select Sonos Radio anymore (it started about a week ago) :On both Android and iOS:Message Sonos Radio Account is expired appears After clicking the proposed buttons to ‘re-authorize’ Same message reappears in an endless loopWe have multiple Sonos products, everything is updated.I can find many related topics, but the only suggestion I found is “Use desktop app”, which is not a solution to me.Is there a solution available?Regards Rohalt

MNH56Contributor I

asked in Speakers

Devices cannot be found on the network via wifi or hard-wired.

My Play 1 will not connect to the network via a wifi or hardwired connection. Why? What is the cure?

NicstarContributor I

asked in Components and Architectural

Third party bluetooth receiver with sonos amp?

Hello everyone,I still have a SONOS Amp Gen 1 (App S1) and would like to stream music via Bluetooth (Airplay) which is currently not possible. Does anyone have experience of connecting a bluetooth receiver in between? ---> Bluetooth receiver is connected to AMP, AMP is connected to speaker --> streaming with iphone possible, check :-)Best wishes

BestevaerEnthusiast I

posted in Home theater

let's help Sonos prioritize

Apparently it's quite difficult for Spence & Co to figure out what their customers want. Spence and his marketing team thought we wanted a headphone. Maybe we did, but not the one they brought to market. According to rumors they are building a set-top box where a add company is providing the OS. I can tell Spence & Co right now, that that is not going to be a great success. So let's help them. I can not create a poll, so respondents just have to reply to this post. From the options below create your own list. Highest priority on the top, lowest at the last spot. There are also products on the list which are already on the market, just to make clear where people are willing to spend their money. The options and my priorities: 1- Era 100/300 as dedicated FRONT L/R speakers2- Sonos CEILING speakers for Atmos setup3- A new Era 500 (follow up of the Sonos 5)4- Arc Ultra5- Ace (Ultra?)6- Set-top box

YEGpecksContributor I

asked in Ask a question

Arc + sub + connect:amp for surrounds = wired, wireless, ???

I have an Arc as my TV soundbar. It is connected to a Sub, as well as a Connect:Amp for ceiling surrounds. And I have many other older Sonos speakers (pre Era era) throughout the house, and want a stable network. Correct me if any of this is wrong:The Arc and the Connect:Amp have to be wired via the same router for the Connect:Amp to provide surround (confirmed, and it works) The Arc has to be set to Enable Wifi for the Sub to connect (confirmed, and it works) The Connect:Amp has been set to Disable Wifi to hopefully create a stable SonosNet network for all of the other wireless Sonos speakers. Therefore I have a single wired speaker with Wifi Enabled, and a SonosNet network is created.All of my speakers show WM: 0 and are therefore on SonosNet. And they usually work (but sometimes they fail spectacularly - but that could be a bigger network issues). But when I run a network matrix on the system I do not have any device listed as a Root Bridge even though it should be the Arc (I think?

QuestionableMethodsContributor I

asked in Controllers and Music services

why no recently played on sonos s1 controller for mac (11.15)

I mostly use the desktop version of S1 Controller, but cannot find “Recently Played.” I also use S1 Controller for iPhone and its there and properly populated, but I much prefer the computer version for its larger screen size and generally fewer click to get to where I want to go.A few Google search results stated that “Recently Played” is limited to S2 systems and controllers. Obviously not true since as stated, it works perfectly well on my S1 Controller for iPhone.What gives?

SnoomuffinEnthusiast I

asked in Home theater

era 300’s not using rear channels.

Please read/watch this Reddit post about rear speakers not working as intended. Height channels are being used instead. I tested my self on movies and the test tone - the rears are being repurposed for height channels for whatever reason - seems to be a bug. Need Sonos to fix.Please test and confirm yourselves so we have more confirmation from the communityhttps://www.reddit.com/r/sonos/s/SHrqbSsgIA

Mccor127Contributor I

asked in Controllers and Music services

Airplay to Port not autoplaying to system

When using Apple Music, I’d like to find a way to autoplay the port to an existing older system.I have a Sonos Port for my turntable and an older pre-AirPlay 2, playbar/sub/Sonos One surrounds system - all located in the living room. I have autoplay to the family room system setup which works nicely for the line-in turntable. However my problem is: when using Airplay for Apple Music, I always have to group the Port to the family room system. Shouldn’t autoplay AUTOMATICALLY send the signal to the full system??

Mr. Not-so-TechieContributor I

asked in Speakers

Cant connect Play1 (gen1) speakers to Bell ( Sagemon Gigahub 4000) router

I recently upgraded home internet and have a new router ( Bell Fibe ) . All devices connect except Sonos speakers. I have contacted Sonos support and was walked through a process. Result was nothing wrong with Sonos….something wrong with Bell - So, I call Bell and they say “ something wrong with Sonos” I have read up some on potential issues and performed creating a separate 2.4G network. All steps successful until the last step, where I add in password to my Wifi and Sonos says” incorrect password”. The password is correct so this is not actually the issue. It just wont connect. I have seen some other Sonos users have this same issue but don’t see a lot of replies on it and am curious if anyone has found success in any work-arounds.Thank you !-A/G

posted in Speakers

New WiFi 7 Router & Sonos issues have disappeared

As you may know I have had some issues with my WiFi. Sonos app failing to find speakers or Spotify not showing Sonos speakers. This week I upgraded from WiFi 5 to 6 and hey presto, so far the issues are solved. Eh?

FilipskiContributor I

asked in Speakers

Sonos Sub gen 3, Burned PCB after adjusting bass settings thru the app.

Hi everyone, I have been playing aroud with some fine adjustment of my bass setings on my sub and suddenly after increasing the bass settings from -1 to 4-5 , the sub said “BANG” and went quiet for ever. No LED indication or any signs of life. I then decided to open it up and find that my PCB is burned. I do not have that much expirience around fine electronics so I would kindly ask you for help. I took a closer look under the burned spot and all looks find, so I assume that issue is only with those components on the top layer. Did anyone had a similar issue?

BuglerksContributor I

asked in Advanced setups

reconnecting network

I was having problems with my Sonos one connecting to the internet so was advised by the support to do a factory reset. Now I am unable to connect the product to my network. The wizard comes up and it is able to find my project, it say it is getting my Sonos One ready but then errors. Sometimes it says will send a chime sound but this doesn’t happen and it errors out. I have another Sonos one on my system which is connected fine but I can’t see in the app. I have never been able to have both working with Alexa capabilities at the same time, but I would take what I had because at the moment this one is flashing green at me and is useless!!Does anyone have any advice?thanks