Get help and assistance with your Sonos system

Pocket Casts not showing any podcasts and when I try a reauthorize it says check the internet connection.  There’s a Reddit thread with several reporting the same issue. 

Is there a quicker way for the app (android or PC) to speedy up the scanning of a music library on a NAS on my home network, or are there any plans for Sonos to change the way to access this content?I have a reasonably large music collection (nearly 60,000 tracks over 4,000+ folders), if I push new audio up to the NAS, I need the app to rescan the content before I can play it.  About 20 minutes each time (if I’m lucky).  Isn’t is about time this element of the app is rewritten so it works more like a File Explorer/My Files type of program?  You just upload, drill down to the content and it’s visible instantly?  (And yes, I do know you can set the Music Library to update overnight.)It’s 2025.  It’s bonkers having to do this nonsense.

Hi everyone. Please excuse me I am not very technically minded just need a little help. I am replacing my era 100 (2 of them) with era 300. Do I just need to add them to my existing system & then follow the app instructions? Many thanks for your help & any info you think  might help would be great. The era 100 are going in another room by the way.😃

Question: How do I keep my line-in audio source playing to the entire house while flipping a record instead of having it disconnect from the Sonos group? I recently switched my turntable (AT-LP60XBT) from a Bluetooth connection to a line-in connection. (After adding a couple more speakers around the house the BT connection was starting to fail and drop speakers off, I assume due to the delay.)(With the line in 3.5 to USB-C)When I start a record, the music automatically comes out of my era 100 fine. I then go in the app and select the rest of the house, which plays fine. Almost 100% of the time, when the record stops and needs to be flipped, the audio reverts back to only the Era 100 that the line in is plugged into. This is complicated by the fact that in the app, the line in is still connected to the entire house (5 speakers) and does not update. So then I force quit the app to reset it, and when first opened, the app seems to come alive and connect to my system fine but does not show

Hi everyone,I can’t find the way to have two different systems on my house. I’ve read some posts, buy they are not exactly what i Want to do.I want a System A with a Play 1 and a Play 5 with a turntable, they are streaming from a NAS A.I want a System B with several Connect and Amp, they are streaming from a NAS B.Today, everything is in the App, but I want to isolate the system A to it’s own phone App et system B too.What is the correct way to do it ? Create a second account with another email ? Using another wifi network ?I’m lost.Thanks in adavnceJerome 

So frustrated with SONOS.  Loved it when I purchased when two Play 5 speakers and bridge in 2011. Great sound. Rock solid App.  Then a couple of years ago, purchased the new generation Five’s. But there is no bridge. The sound is great. However the APP is terrible. Not user friendly.  Not stable. Too many times I can’t play anything. This would be embarrassing if I have company. I thought they were working on a better app but obviously not getting anywhere. I still have one of my old speakers with the old APP. Works rock solid. They keep sending me emails about purchasing new products. No way! Moderator edit: Changed “Play:5” to Five for accuracy

I have a Sonos Beam Gen 1 and 2 Sonos IKEA Symfonisk Bookshelf Speakers connected.In order to be able to use this set up as my audio source for my Mac mini M4 I have the Mac connected to the Beam using:Mac connected to a USB C to SPDIF Optical Audio Output Adapter with 192khz/24 bit DAC This is then connected to the official Sonos Optical Audio Adapter  This is then connected to an HDMI cable which goes into the Beam.With thanks to ​@wheee09 who suggested this method in this thread 3 years ago. When I use the Apple Music app on my Mac to play music with the USB SPIDF Adapter selected as the source it works perfectly. Audio from the browser (Safari and Chrome) also works fine (for example YouTube). However when I launch GeForce Now (a gaming service) on my Mac the rear bookshelf speakers have a faint rippling/warbling noise coming out of them. Q - does anyone know what might be causing this and if there is a fix? The only thing I can think that is different between the three sources I’m

Bonjour,J'ai acheté un appareil sonos chez ikea pour placer dans un appartement en Corse. Il fonctionnait lors de mon achat en Belgique. IEn Corse pas moyen de le connecter.Impossible de trouver l'appareil quand je lance l'application sonos ?Que faire ?Merci pour votre aide

Hello!I red here that it is impossible to connect my new Sonos Ace headphones to my Sonos system to hear music via my project T1 SB turntable connected to Sonos Port. T1 SB has no Bluetooth. The only possibility would be to buy an other turntable with Bluetooth. That’s a pitty. Do anybody know, if Sonos will develop a new function to make this work in future? Br, Frank

Jak odtworzyć utwory zapisane w telefonie na moich głośnikach 

Beam Gen 2 with Symfonisk SpeakersI have a Beam Gen 2 soundbar and recently got 2 IKEA Symfonisk speakers (one Picture Frame and one Floor Lamp). I can see them in the app and play music on them, but I'm unable to add them as surrounds to my Beam. I also can't set them up as a stereo pair.Troubleshooting steps I've already tried: Moved all speakers to a new room Created a new room and moved everything there Factory reset each device and tried re-pairing - same issue When I tried putting the 2 speakers in setup mode to add them as surrounds, the app wanted me to add them as new speakers instead of recognizing them for surround setup I haven't tried using Ethernet since I don't have easy access to ports nearby, but I don't see why that should be necessary for this.Has anyone else experienced this issue? Any suggestions would be really helpful. Thanks!

I’m having issues whereby nothing in the Sonos Pocketcast plugin is syncing too or from my Pocketcast app / account. I see this was a problem previously but threads have been closed for comment, but a quick search of the internet shows this is still a problem for other users also. Is there a solution?

Hello, not only is Tidal not working....but MyTuner Radio is not working anymore...

HiThe last few days we are unable to connect to any of the SONOS products we have from our Android phones using Tidal and the cast button.We can see the devices and when you chose a device the cast button briefly flashes to show it it connecting then stops.If I use the Spotify amp, that connects with no problems.CheersAndy

I’ve just moved into a new house and have acquired the existing AV system from the previous owner, all of which was installed around 2015 I believe. I’ve already updated the TV to a new OLED, but my next step is to figure out what to do with the audio system. I am currently just using the TV speakers as the old system is quite complex - plugging into an unlabelled mess of cables and Cisco boxes! The Current SystemIn the TV area the current system has two rear speakers mounted into the ceiling which are connected to a Sonos Connect: Amp. There is also a Sonos Playbar which I believe was connected to the old TV via optical cable. And finally there is a rather large Sonos Sub which I noticed was unplugged by the previous owner - not sure why! There are also two ceiling mounted speakers in the outside patio area, connected into a second Sonos Connect: Amp. What next?I’m wanting a simplified system, but something that makes the most of what I already have. Also don’t want to spend an absolu

Hello,While i was listening to music today, there all of a sudden was some popping noises on the right side of my headphones, that lasted for like 2 seconds, went quiet and then came a white noise that started out quiet but became louder over time. I searched online what it could be, and Google gave an answer that it could be that I didn't update my Sonos Ace (same answer here), but didn't work for me at all. Nothing changed after I updated it.It seems to always start out quiet and gradually gets louder, until it becomes unbearable to listen to. 

Hi, trying to add a Connect Amp but it requires an update first.It keeps going in a loop (gives update button option, I click it then it loops back to click the update option again)but doesn't show an error code. Also tried downgrading to the previous Sonos S1 app. Fails to find the amp. Tried the usual reboot after factory reset of holding in the speaker/mute button until it goes into pair mode (green colour). Cleared out the android app cached data as well and tried the website app but it doesn't allow you to add a device....grrrAnyone know how to sort this?

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: These results are the same on the Windows, Android, and web controllers.  I reindexed before collecting this info. I should add that queueing any one of the duplicate titles only adds one track to the queue. I emailed this info to Sonos support.Moderator Note: Removed and recorded case number

 Hi, I noticed that when Trueplay is enabled, the two Era 300 surround speakers are automatically set to the maximum distance (more than 3 meters), meaning that since they're positioned very close to the seating, their presence is very strong. I know I can lower their level, but I wanted to know if this is normal, or if I'm doing something wrong, since I can't adjust them like I do without Trueplay. Many ThanksRoberto

We were away for about 3 weeks and, upon returning two of our speakers won’t work.  I can connect them to the ethernet cable and they will work, but they can’t seem to use wifi.  I do have the app on my phone which seems to be where I have to adjust the settings.  I keep my music library on a MacBook Pro, not all the music is downloaded onto my phone or iPad.  It would take too much space.  

My WiFi is working as I’m streaming Netflix. yet my Sonos is not connecting to play music

How do I check my Roam 2 battery level when not connected to a network and only using Bluetooth? Thanks in advance 

Starting a few months ago, I can no longer play WPFW 89.3 (DC) on Sonos.  It plays in the TuneIn app, or on the station website, just fine, but when I try to play it through Sonos, I get a “Couldn't play content, try again” error.Every other station I try works fine on Sonos, and WPFW works fine via the web and via TuneIn -- just not in Sonos (although it did until a few months ago).This is my go-to weekend station, so I would appreciate if someone could help me solve the mystery!

I use Sonos Desktop Controller on Windows, with my large Music Library on the PC. If I turn off the Windows Defender Firewall for the Public Network, it works fine.  If I turn on the Firewall for Public Network the app does not find the Music Library. The Firewall settings for allowing apps to communicate through the Windows Defender Firewall for Sonos Desktop Controller is to allow on Private and Public networks. Changing my local network to Private or Public does not seem to change anything. So all is fine if the Windows Defender Firewall is Off for Public Networks.  This is not good.  I seek advice on how I can make this work safely.

Hello i just bought 2 Sonos era 100, I have seen numerous complaints regarding the case getting some cracks over time. I am still in the 30 day window for a return. Can anyone confirm if Sonos changed the way they are making the era 100 so the case does not peel ? what happens once the warrant expired and it starts peeling ? thank you