Get help and assistance with your Sonos system

Filing a fresh 2026 data point on a multi-year, still-unsolved issue. Closed prior thread: en.community.sonos.com/home-theater-228993/beam-keeps-switching-back-to-arc-from-bluetooth-how-to-stop-not-solved-6925022 Setup:TV: LG OLED C5 (latest webOS firmware) - Soundbar: Sonos Beam Gen 2, connected to TV via eARC - Headphones: Sony WH-1000XM5 over BluetoothRepro (every time):1. Pair the WH-1000XM5 to the TV. Connection succeeds.Settings -> Sound → Sound Out -> set to Bluetooth Audio Device. Audio routes to headphones. 3. Within ~5 seconds, the TV silently reverts Sound Out back to HDMI ARC Device (the Beam) on its own. Audio is back on the Beam, headphones go silent. 4. Disabling SIMPLINK (HDMI-CEC) on the LG side at Settings -> General -> Devices -> HDMI Settings does NOT stick — the toggle re-enables itself within seconds while the Beam is on the HDMI bus.

True play has gone missing on my app how do I get it back 

I just purchased three ROAM SLs that were listed as “new” on a big box electronic store website but sold through a third party “marketplace seller”.  While attempting setup on one unit I kept encountering numerous errors (Errors 36 and 1032/1002 on mobile,  888 on the windows desktop app...), all of which suggested a hangup in software/firmware updates. Ok, no sweat I thought - we’ll just perform a reset per community instructions. However, when the time came to unplug the unit to perform the reset, the Sonos just blacked out. I thought maybe the battery fully depleted so I plugged it in to adequate charger per Sonos instructions - 1 hour, 2 hours, overnight. No matter what, the unit would only turn on if plugged in - and even then, no sound from the unit itself. That had me thinking perhaps I had 1 bad unit - but this exact issue presented on each of the 3 Roams I purchased. To be clear: (1) no evidence of shipping damage; (2) no evidence of used or “ope

This is a problem I’ve been having for several weeks.  I do not know what changed to cause it. Setup:  Sonos 2 connect, Synology NAS, .all wired, m3u playlistsAll software/’firmware is up-to-date and use various controller devices (macOS, Windows, Android).  NAS has SMB 2 & 3 enabled and access is via admin level user name & password.  Problem:I queue-up the playlist and many of the songs are skipped with the message:“the share //Syn_NAS/Music” does not exist”. Some songs play, and they are in that same library/folder as ones that are skipped and don’t play.  The entries in the .m3u playlist file appear the same (format, location, etc) for the ones that play as the ones that don’t play..Fixes tried (none worked):Tried using IP of NAS instead of folder name Removed and re-added the share Rebooted router, NAS, Sonos ConnectConsidering alte

Hi, i have a Sonos Roam 2 and sometimes the Sonos Roam 2 is out of reach. So if the speaker powers off i have to go reach for it and turn it on, so i asked Sonos to add a power on/off setting from the app. Does anyone else think this would be useful? It is annoying when the speaker is out of reach and you either have to power it on or off. Therefore i think this would be very useful.

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9

I hope the title of this post caught your attention 😊.  I want to share my thoughts regarding how Sonos really doesn’t need our help to function reliably beyond configuring a stable network.As Mesh networks are the going trend (as is mine) that is my focus. I’ve set the stage with a few generics common to mesh networks.Typical Mesh NetworkRouter (Main Node) Satellites Nodes (1, 2 or 3) *Tri-Band Router (Option 1)2.4Ghz 5Ghz (1) 5Ghz (2)Tri-Band Router (Option 2)2.4Ghz 5Ghz 6GhzAll Bands should have the Same SSIDI have a 

The wifi I am trying to connect to does not have a password. It requires me to open a link and and accept the connectivity terms. Is there a way to a complish this through the app??

We have a Port in our office of 100 people that controls the speakers throughout the office and are wondering if there is a device SONOS sells that can be our central device for controlling the Port as opposed to everyone just controlling it off the 100 different phones?

Can I pair an Arc with an amp and two wireless ceiling speakers to create a surround sound environment? Can I run everything through the amp? Thank you.

I often listen to podcasts via the Pocket Casts service in Sonos and whenever I’m done with one episode and try to play a new episode, I get a an error. The only way I can listen to a new episode is the completely clear the queue first, and then go choose the new episode.This happens every time.I typically listen to a daily Mon-Fri podcast and each day’s episode is comprised of a 5 separate options to choose from in the app (Full show, Part 1, Part 2, Part 3, and Part4), so my assumption is that the queue is getting completely filled automatically and then a Sonos app bug is preventing any more things being added to queue, unless there is a setting I’m missing somewhere.Anyone else experience this? 

Hello,I have a Sonos Playbase that has been presenting multiple issues that have made it impossible to use anymore. It first started to drop out playing TV audio over the optical cable (which replacing the cable did not fix). I then tried a factory reset and which has now caused issues trying to get it joined back to my home system. It doesn’t want to connect over WiFi at all. Instead, I’ve connected it to the network via Ethernet and got it to show up in the Sonos app as an available speaker to add. My phone will join its local WiFi network and listen for the initialisation/pairing sound but despite many attempts it will either fail to play any sound or play it for a fraction of a second and then go silent. This has rendered the speaker completely unusable.  Do you have any other recommendations of what I could try? Many thanks! 

Hello, my music will go in and out, sometimes with several minutes of nothing before playing again. How can I address this for smooth playback?  thank you. 

We have 8 Sonos amps setup behind TVs throughout a house.  4 of these are connected to TVs VIA hdmi arc.  All the tv locations work fine as tv locations however group play is broken.  We cannot add the TV zones to music playing on the other zones or vice versa.  Is this a known issue?  We have followed white papers on setup for UniFi WiFi, all Sonos are on WiFi.  TV auto sync is on and music grouping is on. When you play music you cannot just add other zones zones to playback. It adds then removes itself so group play is basically broken.

Hi there,New Play, added SVC and Alexa. Worked fine at first, then the speaker would stop responding to “Hey Sonos” or “Alexa.”I tried removing Alexa and Sonos voice control and re-adding and that didn’t work. Restarting the Play worked before to get them to respond, but restarting the speaker doesn’t seem to work anymore either.Done everything short of a factory reset because that’s always a headache.any ideas?

Against my instincts due to the long works with the Sonos app and the history etc I purchased the Ace today in the airport. First use after updating to firmware 3.9.9 and the left ear is making a pulsing fluttering effect from the ANC. ANC switched off. No problem. It's exactly like driving on the highway with the window cracked open and you get that resonance.  In short the headphones are useless in this state. The ANC can't be used so they are dud. Is there a fix?Impossible to return to the shop as it's in the airport and I've flown to my destination. What didn't I listen to my gut?Thanks. 

Hi everyone,I’m experiencing a serious and fully reproducible issue with my Sonos Ace headphones when using the official USB-C → 3.5mm cable provided in the box. I’m posting here to understand whether this is a known issue and if there is any official guidance or fix.What’s happening When using the headphones with the USB-C → 3.5mm cable, I hear constant electrical noise / buzzing / interference. The noise gets noticeably worse when: I touch or move a phone that is nearby That phone is charging The phone is close to other power cables or chargers Very important clarification The phone causing the interference is NOT connected to the headphones in any way. The phone is not paired via Bluetooth, not connecte

Have had Sonos running happily for months with all Sonos devices in my IoT VLAN and my android mobile in the Trusted VLAN. All worked perfectly with mDNS and inter VLAN blocking firewall rules.Upgraded Sonos speakers to 93.1-74010 and Android app to 82.00.45 this week and now having issues. Opening the Android app finds my Sonos system and allows normal control. However, let the app sit for a while or go into the background, when you return to the app it reports no products found. Kill the app and reopen, system is found again and the pattern repeats.I don’t think it is a Unifi issue as the system is found and be controlled successfully on initially loading the app?Any help appreciated. 

Hi All.  I have used Sonos forever and have about 15 speakers.  Mostly Play1s and 5s and surround sound etc.I’m building a new house and wondered what the reviews are like re the ceiling speakers.I like the music pretty loud and clear with bass but am hesitant to move from my usual mobile plug in speakers which I am used to a fixed option.Are they worth it?  Does the sound compare to the Play 1s and 5s?My ceilings are 9 ft tall.  I’m assuming they are decent sounding but how decent?  Trying to get my head around the ideaThanks in advanceAndrew 

community. i see a dead 4 years ago entry regarding the PIN sonos assigns to each Sonos amp to be use in setup-what a ridiculous step!!  larger installations make this sooopainful.i have customers with 10-16 audio zone amps in a rack.transferring ownership- having to factory defaultresetting 16 of these in a rack is a time consuming task.getting access to these PINs is such a headache.u have to disconnect everyone of these ampsin order to read those pins to reset them up under thenew owner. i cannot believe sonos has not found another simplersolution to getting to those PINscompletely criminal that you force this onto yourcustomer’s and installers.. 

Do I need to use my phone to ask Era 100 with voice control to play a radio station or will the speaker itself respond to my voice?

I have read many frustrated comments about songs dropping out and back in intermittently on Sonus amp system.   No solutions were offered except “wait an hour on the help line”.  I solved my issue which I determined to be a conflict between the wireless router and the hard wired network connection (hard wired is by far preferred).  After many hours of frustration….. It is as simple as relocating the wired network connection from the amp(s) (I have 6 in the system) from the modem to the first hub in the router mesh network.  It seems that the wireless router (Deca 6e) can manage the wired output and not attempt to connect wirelessly.  Note: as mentioned in other posts, if you disable the wireless capability of the amps they cannot communicate with wireless subs and era 100’s.  I hope this helps you avoid the frustration I faced.  Bill H

Sonos and Sonos 1 system integration 

I have 2 Sonos One speakers (not Era 100) configured as surrounds for my Sonos Arc. They are mounted high on the wall, one above the full-height window and one (across the room) at the corner of the hallway and kitchen.As speakers, they are excellent. But when no music is playing, the one next to the window/wall sometimes makes a "pop" sound. It doesn't happen often, but maybe once or twice an hour. The other one never does this.My hypothesis is that the window shade next to the one that pops, has a big battery in it and that might build up some kind of inductive change, which the Sonos One discharged and it makes a popping sound. Is this possible? The observation is true my explanation may not be.

I have a Sonos era 300, I was using it via Bluetooth for the tv sound from the Apple TV, and it went off like it’d been disturbed, now all I get is a yellow flashing light, I’ve tried unplugging it for 30 second while holding the Bluetooth button, then plugged it back in, while holding the Bluetooth button, and still nothing but a yellow flashing light..