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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.
Hi, I’ve had the Sonos Five & Sonos Roam for a few months now. Almost every night I attempt to listen to music with my partner while hanging out/making dinner and it feels like every night I experience a different issue and it turns into a 30 mins-45 minute ordeal just to get music working. In no particular order or frequency it is one of the following:Sonos Five disppears from Sonos app Sonos Roam disappears from Sonos app Sonos Roam appears to be ‘Powered Off’ when it is in fact powered on Sonos Roam appears to be in ‘Sleep Mode’ Sonos Five & Sonos Roam both appear in the app, but I cannot connect to them through Spotify Both Sonos Roam & Sonos Five appear in the app, and I can stream music to one or the other, but not both at the same timeIt’s a nightmare every time I want to try to listen to music. I’ve tried ALL the basic troubleshooting steps:Powered Off & Back On Unpugged & Plugged Back in Ensured that the roam is fully charged Pressed ALL the buttons on the
I just got my Pro-Ject’s DC, set it up as per the instructions from Sonos included in the box. But the Turntable has a grounding wire and unlike a traditional phono preamp, the Sonos Port does not have one. Do I connect it at just the turntable? Connect it at neither end? Or is the grounding perhaps taken care of via the built in pre-amp?
Hi there, I noticed a difference in how songs are displayed in the Sonos app when I play a playlist on Amazon music directly from the Sonos app vs telling Alexa to put a playlist on. I have a playlist with all Dolby Atmos songs on Amazon and when I play it by selecting it from the Sonos app it displays Dolby Atmos in the app. When I tell Alexa to play that same playlist though and check in the app the Dolby Atmos titling isn't there. Is this just a visual or display glitch of some kind? I'm not sure if it's just in my head but I do think I hear a difference between the music being played directly from the Sonos app vs Alexa. Would it be possible for this to be fixed somehow?
Bonjour,Sur ma telé Samsung j ai une play bar connecté en optique, couplé avec un Caisson Sub et 2 enceinte play 3 en Surround. Mais j’ai tres peu de son en retour dans les 2 play3. J essaye de jouer sur les parametre “Niveau de la musique” et “Niveau de la télé” , mais j’ai très peu de résultats. J’aurais aimer entendre la meme chose que dans la play bar mais au niveau des 2 play3.est ce possible ? Merci
I purchased two Roam speakers to use with my existing speakers, CD player, record player, receiver and a Bluetooth transmitter. Unfortunately the sound lag between the old wired speakers and the Roams was unacceptable. I gather this is because of the Bluetooth connection so I have upgraded to the Port but I am very unsure of the best way to connect it to my system so that I can listen to my CDs and vinyl using both the wireless speakers and the wired speakers connected to the receiver at the same time.I have tried plugging the RCA plug from the audio out on the receiver to the audio in on the Port but I'm pretty much just shooting in the dark at this point and there was still a latency problem. I’m attaching a diagram of the wiring set up with model numbers. Any advice on what plug should go where or if I need to get a RCA splitter too? Thanks very much.
I need to know if what I was told by a Sonos support person is true before I blow up. Is it true that if you downgrade a Sonos One SL Series 2 to Series 1 and then upgrade it back to Series 2, you cannot downgrade it again to Series 1? My brother asked me to help him add a series 2 speaker to his mixed series 1 and 2 system. When atttempting to I fired up the Series 2 app to downgrade the speaker after reseting it to factory settings. Green light flashing. The Sonos app said “you have to uograde before continuing”. Hit the upgrade button and it upgraded all of his speakers possible to Series 2. Well when trying downgrade them back and get this thing going, it would recognize the speakers as available to downgrade. Support said “Oh, once you downgrade once you can’;t do it again. I have made my brother’s system a mess if this is the case…. Thoughts?
Hi, I love my Sonos Five! I moved from Spotify to Tidal to enjoy a real HiFi experience with my Sonos 5, I even started using Sonos iPhone app instead of Tidal to avoid sound quality loss, but I find the Sonos app a bit clunky. A feature I use a lot is to play a Track’s Radio, because I like discovering new artists/tracks by choosing “Go to Track Radio” on the Tidal app, but in Sonos iPhone app (connected to Tidal) I don’t have that feature. Sonos: When are we going to have that feature on Sonos app? Tidal users really need this! Thanks in advance!!!
Been trying to connect the sonos system for months now… One more try before I beat the crap out of every sonos POS speaker with a bat on tik tok!! I have unplugged, replugged try to connect (eero in legacy mode) nothing, not one speaker, the bridge not a thing is found. The buttons you show dont match anything and then you go into a loop of nothing but BS!! Spent hundreds on your products and now they are just paper weights
Tengo una Sonos Beam Gen2,y 2 Sonos One SL en la sala de mi casa. La distancia entre la Barra de Sonido y los parlantes Sonos One SL es aprox 4,5 m. Cuales son los settings que se deben colocar en la App de Sonos, en el Grave, Agudo, altura de sonido, para tener la mejor experiencia de sonido?
Guys.I am panicking over here.My old Sonos Play1 decided suddenly today to start playing only mid-range and low-range (bass) sounds.Everything I play will sound without trebble.I have tried PowerOFF/PowerON.Tried resetting by pulling power cable and plugging back in while holding Playbutton at the top. And then go through "Adding new product" setup.I even tried connecting it to cable instead of wifi. And also played multiple sources.... from internet and music on NAS.It didnt get hit or fell down.It was just standing on top of my clothing closet all the time. No sunlight or heat there. What else can I do?Did it break down just like that?!?
Have two Sonos Roam speakers, one without issue, works flawlessly. The other disconnects from the system on a regular basis requiring turning the speaker off and on and other times a reboot is required of the speaker. Have the speakers separated and near each other, same issue. Both on the same network, same issue. Always with the one speaker. The other as stated earlier, no issue.
HiTried to connect B&O Beolab 6000 speakers to Sonos AMP. It seems to work, but the volume is loud when using as TV speakers or even Streaming Music. Even at lowest settings (aside from 0) they are loud. Tried adjusting the Volume Limit but wasn’t helpful. Any suggestions? Is it a setting issue? Or something else? And since these are Active speakers, if I turn off the TV, there is still the buzzing noise from the line - it won’t ‘shut off’ the speakers. Any feedback is appreciated, thank you!
Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!
Hi,Do you have problems with Airplay with stutters on Roam right after turning it on?Let’s say we have 4 states:1 - when Roam is tuned on and available in network and it’s the only state that allows to play music2 - when Roam completely turned off, after 12 second press on the back button3 - when Roam is in sleep mode, after press on back button4 - low power mode after several minutes on inactivity when WIFI POWER SAVE setting is on.So, transferring from state 1 to 2 and back to 1 (1->2->1) enables stutters. Then transferring from 1 to 3 and back to 1 (1>3>1) n amount of times fixes that.I spoke with Sonos Support and got replacement. The new Roam that I received has exactly the same problem. I tried in different networks with different routers and result is the same.
I just hooked up and finally got the Arc working. in my opinion, unless I am missing something the Arc is in NO way worth $900!My Arc only displays 5.1 in the S2 app NOT ATMOS!One of the multiple seemingly all foreign( I mention foreign due to our language differences and therefore difficulties of communication) Sonos employees I tried to get the Arc working with , said ATMOS is just marketing and no different or better than Dolby Digital 5.1. I am seriously thinking of returning the Arc and buying some self powered Yamaha HS8 studio speakers for $800. In my opinion the the dynamics, sound quality, and overall enjoyment will be far superior with 2 quality self driven studio monitors. For less $.Prove me wrong?What do you think is a better way to go for the $900 usd. I’m just trying to be honest and factual. All productive comments are welcome!No BS or propanda please. Thank you and best wishes to all.
I have s medium sized 3 bed semi in the London suburbs with business broadband (300mb) from BT with a BT Hub 2. There are dozens of smart home devices on the wifi, plus a couple of phones/ipads. PS4, TV and SKYQ are wired to the the router (SKYQ multiroom which I think creates it’s own network) as well as two high end PCs. There are occasional wifi visitors.I currently use Alexa devices of various types in all rooms for Multi-Room-Music. It is not great but gets by mostly. It is steadily getting worse with Spotify /Radio drop outs and white noise. Resetting is a pain with power cycles, router restarts etc….then all is well for a while but problems inevitably return. Amazon have not been much help. (I found that MRM from Alexa does not work well with the BT discs and had to disconnect them)So I am considering a SONOS system but looking on this forum I am a little concerned that I will just swap my current issues for new ones. I am pretty tech savvy but my wife isn’t an I want something
In the last 24hrs, I have 2 zones (Play3 and One) that drop from my system.I’ve had a stable system for well over a year.I’ve rebooted Router/Boost/Zones, all to no avail.I managed to get them to reconnect briefly but then they drop and have the red dot (not connected) in app, along with the spanner.Submitted Diagnostics this morning ID:816140655 Moderator edit: Combined posts.
Hi, I have a lot of Amazon Music stations saved to my Sonos Favorites, which is my to-go place to stream music at home. Eventually, when I choose one of stations I get this error message: “Requested Operation Failed Please try again” and the station won't play. It's completely random, occurs once every week / bi-week / month and affects one or a few more stations each time.There's a workaround for that: I have to remove the station from the Favorites, search for it again and add the station to My Sonos. But it shouldn't be like that, I'm getting tired of that and I believe it should be fixed.I guess Amazon randomly changes the links to some of their stations and then my Sonos Favorites keeps this broken link. If this is the case, could someone from Sonos escalate the issue and have someone ask Amazon Music to stop doing that, please?If internally you have access to my Sonos Favorites, there's one station there currently with this issue. I'll keep it there like that so you can have a lo
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