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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.
Bonjour, Depuis des mois, Alexa dont la langue dans l’App SONOS est pourtant bien réglée en Français sur toutes mes SONOS, m'annonce mon FLASH QUOTIDIEN en anglais.Ce même flash quotidien lu par une Echo Amazon est bien annoncé en FrançaisQue faire ? J’ai réinitialisé mes SONOS plusieurs fois dans l’année mais rien n’y change.Sont-ce les serveurs de SONOS qui me bloquent ?
Hi all I’ve had a playbar and sub set up for a few years now and have decided to upgrade the playbar to the arc, however I have noticed the music play back on the arc is not as good as the playbar was, the Dolby atmos works fantastic and can’t fault it, I just feel that if I had known the music playback on the arc was not as good as the playbar I would have not upgraded, I just kinda thought music play back on the arc would be as good if not better than the playbar. I suppose it’s just a case of getting used to it and using the playbar in another room in the house. Does everyone else think this or is it just me??
Sub is paired to the Arc....the startup sound when linking the sub is very impressive but after that the sub is exceptionally low and imperceptible...checked wifi setting toom position etc. No luck. I have looked at many responses to the same problem and found no solutions that work
Hello. thanks for reading. Two topics that may be related. I’ve had my Sonos system set up for about 5 years with help from this community. Pretty much no problems after the initial kinks were worked out. I’m in a rural area and had been using Verizon wireless, a grandfathered plan for the house. A few weeks back, we got Starlink and I have that installed with no obstructions. I have the Starlink installed with their router, turned off in bridge mode, with an ethernet adapter, going to a Unifi Router. The router feeds a Unifi switch with various rooms connected by ethernet (even though it obviously goes back to Starlink). Ever since the install, one room in particular (the kitchen) will have music drop out from playing but you can still hear audio from the paired sub. Then the music will return for a while, then drop out again for about 30 seconds. Random. I have unplugged all devices, re-booted the router, plugged them one by one, assigned fixed IP addresses. Worked for
Hi Forum,I have a question about a recent setup change in my Sonos system and signal dropping issues when using SonosNet.My initial setup was as follows:Room L:One Arc Two Sonos One (surrounds) One Sonos SubRoom K:One Sonos OneThe Arc in Room L was wired and worked flawlessly, with no signal drops.I recently upgraded my system to:Room L:One Arc Two Era 300s (surrounds) One Sonos SubRoom K:One Sonos OneRoom B:One Arc Two Sonos One (surrounds) One Sonos SubInitially, I left the Arc in Room L wired. However, I noticed the Sonos Ones in Room B were disconnecting randomly. These are positioned across the wall from the Room L's Arc, approximately 20 inches away.When I removed the Ethernet cable from the Arc in Room L, everything started working correctly. The Sonos app shows excellent Wi-Fi signal for all devices.My system is now working as expected, but I'm curious about why the signal drops were occurring. I would expect SonosNet to provide better signal quality than Wi-Fi. Given the close
I’ve posted several times about the horrible Sonos CS. Don’t ever buy anything directly from them because they laid off everyone but two people in logistics. But today’s issue is that I still can’t get my Playbar to stop cutting out. I called CS and gave them my diagnostics. They made up a number of things that were the “obvious” problem - turns out every time they were wrong. “Must be Apple Music,” “Must be that you haven’t restarted all your devices in 19 days,” etc. After 45 minutes, they had me swap my Playbar - on the top floor of my townhouse - with my Arc on the main floor. The Arc worked fine in the Playbar’s location and the Playbar worked fine in the Arc’s location, which makes no sense. If interference was the root problem, the Arc would also cut out when placed in the Playbar’s old spot.I went to look at the Matrix to check out the signal of the Arc when placed in the Playbar’s old spot, but there’s no noise data, which I guess is the result of it being a newer device (beca
The apartment complex I live in has contracted community/tenant WiFi through WhiteSky. Each unit has a unique password for the receiver in the unit; however, my Sonos PLAY 1 won’t connect to the WiFi.Is there a workaround to this outside of buying additional equipment?
I have a google nest doorbell, the wireless kind. The doorbell chime is supposed to play over google nest speakers. I don’t want a device with a microphone permanently listening in my house, so I bought a Sonos Roam SL in the hopes I could get the doorbell chime to play on that. I’ve hit a dead end. Has anyone done this successfully? I enabled notifications on the doorbell and the speaker is showing in my Google Home app, but I’m not sure how to get the notifications to work on the speaker. Google tech support will not help, I’ve tried. I also downloaded Google Assistant, where it says that there’s one Sonos device linked but it doesn’t display anywhere in the app. If I get it to display in Google Assistant I can create a Routine that starts when the doorbell rings which should trigger the action of making an announcement, but its saying “no device for audio available” on the routine creation page. Has anyone been able to use a Roam SL for this sort of thing? Open to any and all sugge
Before ordering the Pro-Ject T1 Phono SB turntable I spoke with Sonos customer service and was assured that I did not need additional components to connect to my Play 5 2nd get speakers. After unpacking and setting up my turntable I discovered this is no the case. What components do I need to connect it wirelessly to my Play 5s. Customer service has been of no help.
My Sonos Roam has a weird kind of latency when I connect it to my MacBook via bluetooth. The way it manifests is, whenever I play audio from my MacBook, (let’s say a YouTube video) the source video will freeze for a few seconds, then the video will begin and audio begins playing through the speaker. When I stop the source on my MacBook, the audio will continue to play through my Sonos Roam for a few seconds before stopping. And sometimes, the audio and video can even get out of sync which is very annoying and requires me to refresh the page. Does anyone know why this is happening? It seems like some kind of buffering that I’d like to disable if possible. Cheers
I am running Sonos on 2 separate systems S1 and S2 . I have loaded Pocketcasts on both systems. Pocketcast plays podcasts to all rooms on S2 but not on S1; I get the message “Connection to Pocket casts was lost” to all S1 room destinations..I have been in contact with Technical support, who gave up.I have tried re-booting Router, removesdocket casts app and re-installing, re-authorizing Pocket casts on Sonos, to no avail. Any suggestions? (I am not a detail technical person!!)
Brand new arc and sub setup yesterday. Connected to formovie theater (also brand new) via arc3. Sounds great, but during periods of any sustained front-channel sound that channel pulses like it comes in short, half-second waves. All the other sound is normal. So eg for batman begins Nolan always has these long sustained notes in the background—all sound is perfect but that, front-channel note is pulsing in volume, like a wave of maybe ½ second from peak to peak. Same thing watching football…the announcers and sound of the game are all fine, but when the crowd cheers, the cheers, and just that channel alone, pulse like that. And by the way it is a significant pulse, not just a minor thing I’m picking up on, but significant enough to make it hard to hear the other sounds. Hope that is a clear explanation, not something I’ve ever heard before so struggling to explain it in words! thanks for any input you can give.
I have a playbar connected via optical to my TV. I'm noticing increasingly frequent short audio dropouts normally of less than a second. This occurs regardless of the source whether inbuilt apps like Netflix or STB on HDMI. I've played with various settings on the TV and it does seem related to how the Playbar processes Dolby Digital. All software is up to date and I'm running the Playbar with sub and 2 Play:1s on surround. Any suggestions please?
Help me Sonos Community, your my only hope! I am having trouble setting up a Home Theatre at my dad's house and I'm needing some assistance. At my own home I'm having no issues. I have my Sonos Playbar (Original) hooked up to my TV via the Digital Optical Cable but when I want to use my Benq w1070 Projector with an Amazon Firestick plugged into the HDMI port I hook it the Projector up to my Sonos Port via RCA Audio Cable and feed the sound to the Sonos Playbar via Line-In on the Sonos App. I've attempted the same set up at my Dad's using his Sonos Beam and his Benq w1050 Projector with an Amazon Firestick plugged in to the HDMI port but it's not working. The sound instead continues to come through the Projectors internal Speaker. We managed to get it to work one evening but after turning off the system and coming back the next day the sound was back to coming through the Benq w1050's own internal speaker. How can I get this to work or is there a better way? Any help would be greatly ap
I have 4 conect 2 amps. 3 of these always connect to my network when using the Sonos android app. However the fourth connects app won't connect and I have to switch that amp off and and on and then it connects ok.I have spoken to Sonos and they seem to suggest that the cache or memory on that amp is full and apparently there is no way to clear it. The system is only 4 years old and hasn't been used that much. Sonos just say it's tough and I can buy a new amp and they will give me say 30% discount. Anyone got a suggestion to sort this? Otherwise these apps aren't worth having! Poor quality.
Just set up an Arc and the volume varies greatly between apps. I (and my bird/dogs/partner) are often blasted when moving from one app to another.ex: Watching a movie on Netflix and then move to a Youtube video and the sound jumps up 2x. I lower the volume to a reasonable volume then move to something else in a different app and all of a sudden the volume is loud again.I haven’t tested thoroughly, so I’m not sure if it indicates a consistent ratio/difference between apps along some linear spectrum, or if the difference is consistent across specific apps.
Hi allI have a very simple setup:Samsung UE65JS9500L Apple TV (Gen 4) Sonos ARCI typically only use the Apple TV remote to switch on and off my Apple TV and control it. I only use the Apple TV to watch things.Now, seldomly my TV switches on when I turn on the Apple TV. But, my TV *always* turns off when I turn of the Apple TV.So somewhere something is not correct. Any ideas?Thanks!
I am trying to set up a new ASUS ZenWiFi AX6600 Tri-Band Mesh WiFi 6 System (XT8 2PK). However, Sonos devices will not appear on the network and do not show up on the Sonos App, even though they appear to be available. I tried the 3 different ideas posted in the forum, but still no luck. Wanted to see if anyone had new ideas on how to get this to work?
Hi All, I have previously created some live radio streams in Sonos via the process described here, using the TuneIn service: https://support.sonos.com/en-us/article/add-an-internet-radio-station-to-sonos However, I recently noticed that TuneIn is no longer available by default on my Sonos system, and I could add the new TuneIn, but it seems like it is for paid subscribers only? I was wondering if there is a new way to add internet radio streams?
Hi there community. So recently I bought the arc, sub mini and two era 300 speakers. I was wondering about the following two: -Did I place the era 300s in the best way possible for my room? They are facing forward and not in an angle towards the seating position which is in the middle of the couch. Not sure if I should turn them inwards towards the seating area.-When I sit in the middle of the couch, often I realize that the right speaker is somehow louder than the left one. Support did analyse a diagnostics report but couldn’t find anything. My theory is that it’s because it’s next to the window, sounds bounces back. Trueplay tuning on/off doesn’t matter. I have the surround sound in the app set to 8. Any tips for this? The speakers are far enough from the wall behind and also the sides have enough room according to what is advised in the manual, so that’s not it :) -any tips for wall mounting is also welcome :) Check out the pics of my room :)
I’ve got an Arc, Sub, and two One SLs set up in a surround system. They’re hooked up to a Samsung Frame. Initially when I paused and then unpaused the TV, the sound wouldn’t resume for a second or two. It was annoying, but not unbearable. Lately, however, the sound will randomly drop for lengthy periods--30 seconds to a couple of minutes. Sometimes I’ll have to back out of whatever app I’m using entirely to get it working again. There’s no discernable pattern to this that I can find. It happens whether I’m using the native apps on the TV, Nvidia Shield, or Google TV with Chromecast. Everything is hooked up to WiFi; the system is strong (the video, which is also hooked up via wifi, is never pixelated when this happens). Any ideas? Thanks!
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