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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27747 Topics
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ArcSterContributor I
asked in Home theater
Sonos Arc and Comcast Remote Control Issue

My issue started happening about 5 or so days ago and after extensive troubleshooting, I now believe the problem came with a Sonos app update around that time.My setup:- Sonos Arc (soon to be Ultra) and 2 One SL surround speakers- LG OLED65G1PUA TV- Comcast services, including quantity 2 XR15 remote controls (both paired to the TV)My problem:If I hit Mute on the Comcast remote, I continue to get sound and the Mute icon on the TV is not displayed.  I should be getting no sound and a displayed Mute icon.If I hit Mute again, I get no sound and the Mute icon on the TV is constantly displayed (it doesn’t time out and go away).This, of course, is the opposite of the action that should happen.I have had the same setup (listed above) for about 2 years and it has always worked the way it should. This odd reverse action only started several days ago and I’ve been told there was a software update around that time.If a Sonos rep reads these posts, can you respond to let the Community know it is a

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Airgetlam
1 day ago
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dfmarksContributor II
asked in Speakers
Connection Issues to Sonos Speakers from Mac via Airplay

I can see most of my (assorted) Sonos speakers in the Sound control panel of my Mac, which is running the latest OS (Sonoma 14.6.1). But when I try to select one of the Sonos speakers as the default sound output device, it flashes for a second and then reverts back to the previous default (either the Mac internal speakers or the desktop wired speakers (connected via mic port). Any suggestions?

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I
1 day ago
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Dunny 53
asked in Headphones
Compatible wireless headphones.

I’m looking to get a set of Bluetooth headphones. I can’t justify buying the new Sonos ones so my question is are all Bluetooth’ phones compatible with my Sonos system which consists of , Beam,Port,Mini Woofer and two One SL surround speakers?Thanks in advance. 

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Airgetlam
1 day ago
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JazzSolusContributor I
posted in Speakers
IKEA Symfonisk refusing to connect to WiFi

A little while ago I had to change out my network controller and Firewall as they were legacy devices and no longer receiving security updates. I was running a UniFi USG and a Gen 1 Cloudkey with a couple of UniFi Access Points. I swapped out the controller and USG for a UniFi Express device and moved my network across. Everything went smoothly and I setup an IOT VLAN for all my smart home devices using a 2.4ghz network only for the WiFi. All of the devices reconnected fine (doorbell camera, rear cctv camera, LED Strips, smart lights etc.) apart from the Symfonisk Speaker. Now to compound the problem this was also around the time of the firmware not updating issue and I had to factory reset the speaker and hardwire it to get it to talk to the Windows client to update.Since then I have tried numerous times to connect the Speaker to my WiFi and it fails every single time. When I go through the process on my Android phone it does everything fine up until it tries to connect to the WiFi an

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J
1 day ago
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CstockleyContributor I
asked in Home theater
sony bravia xbr55x900f hdmi 3 output

I have gen 2 beam connected to hdmi 3 arc on Sony Bravia xbr55x900f that’s connected to fibe op 4k receiver. Sonos app shows input is PCM Stereo and can’t change when watching tv. Tv is smart and playing Netflix 5.1 movie Sonos app shows same.  how do I get better audio than pcm from tv receiver?

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Airgetlam
1 day ago
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EmilyLong17Contributor I
asked in Ask a question
LivePhish+ and nugs.net - Unable to add to Sonos on app or PC

I am unable to add either LivePhish+ or nugs.net to my Sonos system. When I try to "add service", I get the verification code, it correctly redirects me to Livephish.com verification page. That verification page works correctly with the correct code, and I click Verify. I then see "Device verified successfully" from the LivePhish page. Back on the Sonos app on Android (or PC browser - same issue), I get "Error - unable to add LivePhish+ account”. Same exact issue with nugs.net. Please fix this!!

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1 day ago
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G94800Contributor I
asked in Speakers
erreur 801 - Update IKEA

J'utilise déjà mon application sonos pour diffuser de la musique dans mon bureau avec une enceinte Ray relié avec une lampe Ikea sonos et cela fonctionne a merveille.  Pour mon domicile j'ai racheté une lampe Ikea sonos. Connexion wifi OK. L'enceinte est reconnue, mais la lampe n'arrive pas a accéder aux mises a jours et l'erreur 801 s'affiche.  Malgré rafraichissement de tout, box internet lampe etc. Rien a faire aucune connexion possible, toujours cette erreur 801.  Aidez moi svp  Merci  Moderator Edit - Translation by Google:I already use my Sonos application to play music in my office with a Ray speaker connected to an Ikea Sonos lamp and it works wonderfully. For my home I bought an Ikea Sonos lamp. Wifi connection OK. The speaker is recognized, but the lamp cannot access the updates and error 801 is displayed. Despite everything being refreshed, internet box, lamp, etc. Nothing to do, no connection possible, still this 801 error. Please help me THANKS

242
Airgetlam
1 day ago
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BNBMoveContributor I
asked in Ask a question
TV won’t recognize my amp

My Sonos amp is connected to my Sony tv via the Arc HDMI port, but it doesn’t recognize it.  I also have an Arc sound bar and it is connected via another HDMI port.  What do I need to do to get my tv HDMI arc port to recognize there is something there?

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buzz
1 day ago
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jorge_cab_rodTrending Lyricist I
asked in Controllers and Music services
The new app doesnt work

Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:The app shows a logo... It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does. Black ScreenI've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).Thank you.

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1 day ago
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Peter_254Enthusiast I
posted in Home theater
Arc Ultra+Sub Gen2+2xPlay 1. Yes, it works.

Even though Play 1's shouldn't work with Arc Ultra, it does.Had Playbar-Gen2 Sub-2xPlay 1. It worked perfectly as a 5.1 surround set.It was time for an upgrade and as such would just upgrade my soundbar and then the rest would come when I could afford it. Yes, I know Gen2 Sub is supported with Ultra. Before installing I removed the surround (play 1's and removed sub) from my Playbar. After that, reset all devices.Installed Arc Ultra. (needed an update)First impression when I had installed Arc Ultra, Wau..Rich bass and fantastic sound, but missed depth from my Sub and could also feel that surround was missing a bit.Connected my Gen2 Sub to SONOS (needed an update) and got it connected to my Ultra. Yes thank you, huge difference.Decided to try if Play 1´s would work even though they shouldn't.Connected the first one to SONOS and then the second one (needed to update) The the app asked if I wanted to add them as Surround.Yes please :)Now I'm sitting and enjoying Deadpool and Wolverine in

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106rallye
1 day ago
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RickVContributor I
asked in Ask a question
Roam Wont Play Music

Sonus Roam wont play music. System sounds are audible but no music. Roam is recognized by controller on laptap and on phone. When Roam is powered on, mobile controller loses connection, but not laptop. Have rebooted phone, router and roam. Any ideas?

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buzz
1 day ago
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PatrickLouisContributor I
asked in Ask a question
dédommagement

BonjourJe suis passé de sonos S1 à S2   Les Sonos 5 ne fonctionnent plus   vous avez prévu un dédommagement   merci de me préciser les modalités Moderator Edit: Google Translate- Good morningI went from sonos S1 to S2   Sonos 5 no longer work   you have provided compensation   please tell me the terms

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P
1 day ago
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ChepakoiContributor I
asked in Ask a question
after reset my sonos can't connect to wifi

Hello, I have a sonos beam. After update app on my Android smartphone I was not able to connect to my beam. I decided to reset my beam too. Unfortunatly my beam can't connect to wifi anymore. I try another wifi, I try with another smartphone, I try only with 2,4GHz wifi but nothing resolved thé probleme. When I try to set UP, the app can see my beam but, I Can see all the wireless network arround but when I put the password, no matter the wifi I choose, beam can't connect eather with RJ45. Any idea ?

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C
1 day ago
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jsapone01Contributor I
asked in Speakers
new app

How do we get a class action suit going? 

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J
1 day ago
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RalphysGirlContributor I
asked in Portable speakers
Setting alarm on Roam 2

Hi there, I am new to Sonos having picked up a couple of s/h Play:1s with which I am very impressed. I decided to purchase a new Roam 2 as I liked the idea of using the voice functions etc. Last night I set an alarm for this morning and it didn’t go off. I have checked in the app and it is there set correctly and I have battery save turned off. I noticed that the lights were off on the unit and it wasn’t responding to voice commands. During the day I can see that it enters sleep mode with the lights off and non-responsive to voice. My question is, how does it work as an alarm if it goes into unresponsive mode? Am I missing something obvious?

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1 day ago
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Random123Contributor I
asked in Controllers and Music services
Custom URls & TuneIn

 A few months ago (post the big app update) I followed some advice here to get Swiss Jazz radio working again.This was basically to add a custom URL to TuneIn for the station, favourite it, then browse to TuneIn →  Favourites in the Sonos app and add it to Sonos Favourites. This worked and all was well. Now, this doesn’t work, I can click the link for the station in the Sonos app and it will not play. Other (predefined) stations work on tuneIn so I know the authorisation is okay. I’ve gone back through the steps I followed previously and can’t get it to work, two issues:Attempting to Favourite the station in the TuneIn app whilst its playing does not work, it asks for the name but does not save it - if I go Library the count against Favourites is 0. If I enter that section, there’s nothing there. Even if that did work, I can’t browse TuneIn favourites in the Sonos app, the section is not there under the TuneIn provider. Proven this by adding a predefuined station as a favourite in Tune

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R
1 day ago
starflyergold
starflyergoldContributor I
posted in Controllers and Music services
Adding radio custom URLs in TuneIn (new) now that the legacy version is gone in the new controller

Now that legacy TuneIn is gone from the new (buggy) iOS controller and all my custom radio stations (in my case from Digitally Imported di.fm)  were gone and there is no information on the Sonos site I luckily found a way to get them back. However it involves recreating them which can be labour intensive depending on how many you have. You will also need the IOS version of TuneIn for this to work. No premium sign up required.Here are the instructions from TuneIn https://help.tunein.com/en/support/solutions/articles/151000172377-what-is-a-custom-url-and-how-can-i-add-it-to-sonos-The Custom URL feature allows you to listen to a private streaming URL, most likely not in the TuneIn directory, using the TuneIn and Sonos app.To add a custom URL to your Sonos:Ensure that TuneIn (new) is added on your Sonos app Log into the iOS or Android TuneIn app using the same TuneIn credentials you use on Sonos On the TuneIn app, navigate to Library Tap on customURL and enter the desired stream URL While

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1 day ago
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Bjojo214Contributor II
asked in Controllers and Music services
volume slider tap EQ settings

Hello Sonos!  Not a question but can’t find where to post suggestions for the app.  Please bring back the ability to tap the volume slider for quick access to EQ settings 🙏 // Björn

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J
1 day ago
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AtlaskgTrending Lyricist I
asked in Controllers and Music services
Will Playlists Ever Work Properly Again?

I’m really frustrated with the ongoing issues with playlists on Sonos. They started "working" for a brief period, but now it’s back to constant problems.Sometimes the playlists just don’t appear in the app at all. Other times, only two playlists show up, and the rest are completely missing. I can’t even add any new music to my playlists, which is beyond annoying.To make things worse, the playlists seem to be fine on the Windows app, so it’s clearly an issue with the mobile app.I’ve had to deal with so many bugs and glitches over the past few months, and it’s getting really frustrating. Is there any chance this will be fixed properly, or are we stuck with this unreliable service?Anyone else having these problems? It would be good to know if Sonos is even working on a solution, or if we’re just left hanging.Thanks in advance for any help or updates!

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J
1 day ago
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LM404Contributor I
asked in Home theater
Arc Ultra + Era 100 Surrounds

Arc Ultra and Era 100’s  Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.  Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

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1 day ago
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Bobby123Contributor I
asked in Ask a question
Can no longer connect a Sonos SUB to a stereo pair of Sonos Ones

I recently came across a problem where I can’t connect a gen2 SUB to my stereo pair of Sonos Ones. App says I need a compatible speaker and only lists all the soundbars as being compatible. In the past I’ve had no issues connecting gen1,2 and 3 SUBS to a pair of Ones and also a pair of Play1s. Has something changed that I’m not aware of and can now only be connected to a soundbar? Thanks 🙏🏻 

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J
1 day ago
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BlueflagContributor I
asked in Components and Architectural
Sonos Amps and Meraki Switches

Does anyone have any experience with connecting Sonos Amp:connect devices to Meraki switches? I have just installed four Meraki switches, replacing some old Netgear switches. One switch acts as the core switch and the three other switches are connected via trunk ports. RSTP is enabled, core switch has a priority of 0, other switches are set to 12288, 20480, and 28672. STP guard is not enabled on ports. There are approx 14 Sonos Amp devices on the network with the majority plugged into one of downstream switches. The sonos devices were producing a number of bdpu and loop issues so we disabled the wireless on each sonos device as there is ample cabling. We have also now plugged in the majority of sonos devices into the core switch. We are no longer seeing bdpu or loop alerts but the devices are intermittently disappearing from the sonos controller s1 app (from the rooms view on the app). I have also noticed that I'm unable to ping the devices when this happens but then they suddenly come

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Jamie A
1 day ago
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Boyse6748Trending Lyricist I
asked in Controllers and Music services
Sonos latest Update

Well, this is not a first.... is it. The latest sonos app does now not work for Adroid "Says there is a bug" and won't load. Wait for the app to be updated. ????…Also, the NAS drive , in either IOS or Android has not been fixed..... still no access !!!!!An email to say all is well....... unfortunately it is NOT. I despair... it really is a joke. 😡SONOS… you really need to get a grip. !!!

693
D
1 day ago
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Luis MadridContributor I
asked in Controllers and Music services
My new iphone can not find SONOS speakers.

Cannot use SONOS APP in my new iphone. Tried login SONOS APP with my acount , with my partner acount, tried create new acount… reset  the speakers, update the app, unpluge and plug again ….still  CAN NOT find my SONOS speakers. But my old phone still working. Any idea or sugestions, please?

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L
2 days ago
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HMCAContributor I
asked in Controllers and Music services
Music Library indexing issues - Symptoms database

I have read enough recent Community posts about library indexing issues to know I am not alone in continuing to experience NAS drive synching problems following the app update debacle in May.  The Sonos bug fix techs published a simple Trello based planning tool in August.  Is a consolidated list available of how these bugs are materializing in detail?  I ask because I spent over an hour today with a member of the Sonos first line support team who seemed confident that basic steps we took in a screen-sharing session to fix one of my issues would solve a problem.  Specifically, I am intentionally deleting albums from my NAS music database but they are still available in my Sonos Library long after re-indexing.  The support session failed to fix the problem so both I and Sonos’s amiable support staffer wasted time on an issue that I now presume is still listed on a detailed bug fix to-do list somewhere?    I ask this because if my specific bug “symptoms” had been listed in a controlled C

1139
Stanley_4
2 days ago
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