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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28743 Topics
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OmarinSAContributor I
asked in Home theater
LG G4 and Sonos Ultra Arc - eArc and Hdmi issue

I just got an lg g4 tv and can not connect the tv to the sound bar.   It appears the hdmi arc setting selected on the tv reverts back to a tv speaker setting when I try to connect the tv thru the app.  very frustrated  

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1 day ago
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JohanRHolmContributor I
asked in Controllers and Music services
SR Play radio hours delayed, or loop

Every now and then, SONOS app Sveriges Radio (P4) plays content with several hours delay. It can also start replaying segments from hours ago. Or loop. If I stop, and hit play again, it normally starts broadcasting in real time. Then, after a couple if days, or weeks even it happens again.Anyone else experienced this? Any clue why this happens? 

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J
1 day ago
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Billyboy13Contributor I
asked in Controllers and Music services
Sonos/ Sirius connectivity

Just purchase a $5,000 entertainment system. When I try to access mny Sirius account thru Sonos the channels are all greyed over. I see several threads have been opened re this issue so I know I am not alone. What is really bothering me is Sonos enginers blame Sirius & vice versa! Also, it appears this issue has been brought to Sonos attention quite some time ago… Shame on you Sonos for not resolving an issue so many customers have brought to ligh!!!!!!!

406
S
1 day ago
Bellatone
BellatoneTrending Lyricist I
asked in Home theater
Ever since upgrading Arc to Arc Ultra, my left Era 300 is 10x louder than the right one!! (If not resolved before my return date I will return the ARC ULTRA!)

I always upgrade to the newest app the day it comes out but I already had the current one at that time which was the one before 80.17.09 and 80.17.07, and it did a system update to my new Arc Ultra.  The rear speaker balance sounded fine after I ran a full TruePlay on my system with two Era 300 rears and two Sub (Gen 3)s.(But why with the Arc Ultra is the option not allowed, greyed out, to adjust distance between surrounds which I never had different before anyway but previously I had it on 2ft to 10ft, and now it is greyed out on more than 10ft, or not allowed to change the phase of my subs, which should be independent by the way — as should volume, balance, bass, treble, and height controls be SEPARATE for Arc Ultra/Subs and SEPARATE for the Era 300 surrounds?)But once I did the system update to my hardware in 80.17.07 came the problem of the left era 300 being 10x louder than the right era 300 surround speaker!!!!  This is worse with TV Video than with music, as with music the left

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Bellatone
1 day ago
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francescoluongoContributor I
asked in Home theater
Speakers not automatically activated

I have a system based on: Beam + a couple (front) of Sonos One directly connected to Beam + a couple of Sonos One in the rear.When I switch on the TV only Beam and front couple are automatically activated. To activate the rear couple I need to use the app.Any suggestion to fix it?thanks

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jgatie
1 day ago
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Jayj45Contributor I
asked in Ask a question
Beam Gen 1

Does an eArc output on my TV work with a Beam Gen 1?

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1 day ago
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EnricoTagContributor I
posted in Speakers
Sonos Arc microphone issue

I am, well, I was a Sonos loyal customer. Despite the awful new App released, I still defended and stayed with the brand as I loved the sound, look, build and quality of its products. I had various Sonos Products and currently still have a Bean 2 system, with 2 play1 as surround. I also have another 2 play1 and decided to buy an Arc, to use in my main living room, pair it with play1’s and then, hopefully at Christmas add a sub mini to the system. I went with the Arc, as I thought I was going to be a step up from the Beam I have in the other room, despite the bad reviews online talking about microphone problems. After all these reviews were more a year old and thought Sonos would have recalled and solved the common issue… well, no. Arc arrived. I was really happy. Set it up, added the surround. Played really nicely, happy with the sound. After just a couple of hours in the house, tried to call Alexa to switch lights on, no answer. Microphone was off. Kept going off, every few hours. Con

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1 day ago
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RuudZTrending Lyricist I
posted in Controllers and Music services
music library disappeared

When i try to add the musiclibrary it starts scanning. After scanning is complete the musiclibrary is not showing.

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1 day ago
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Stubbsy747Contributor II
asked in Controllers and Music services
iPhone Sonos App not connecting to my Sonos system

My Sonos iPhone App can no longer find my Sonos system on my home network.I can connect to my Sonos system on my MacBook, my iPad and use the voice control to operate it but the iPhone app just won’t connect.I did try following the in app instructions to update my Sonos system wifi settings to the wifi it is already using but when I try this the set-up fails.My iPhone 16 Pro Max is running iOS 18.1 (22B83)Yes,  have checked I have updated to the latest Sonos app version - V: 80.11.39 that updated 2 days ago. Yes, “Local Network” is enabled and I am using the same internet connection on my phone as my Sonos system. Yes, I turned off and on again all the speakers and my iPhone. Any thoughts as to why the app has stopped working?  

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1 day ago
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ThermionicEmissionsContributor I
asked in Controllers and Music services
Is anybody able to view playlists from alternate YouTube Channels?

The Sonos apps do not appear to support YouTube Channels properly.  I  have two channels; the first is my "primary" channel, that I use for video playlists, the other is one I created for music playlists.  This is a very common approach for keeping video and music playlists separate.I can add each of these channels to the Sonos app's Music Services, but I only see my playlists and content from my "primary" channel.  Content from the channel I use for music is blank. Very frustrating

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T
1 day ago
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Ant65Contributor I
asked in Home theater
sl speakers not connecting

Sonos beam works with the WiFi but the two SL speakers do not 

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1 day ago
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AkshaContributor I
asked in Portable speakers
Sonos Roam 2 Mic

Recently bought Sonos Roam 2. Great product and satisfied almost 100%. But I am unable to make the Sonos mic appear on my Widows 11 sound input device list and hence cannot add the mic to the apps (like Teams). I have enabled Auto-TruePlay and mic LED is on. But still do not get the mic to work with any of the apps, including Windows own Sound Recorder.

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jgatie
1 day ago
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robismijnnaamContributor I
posted in Controllers and Music services
Sonos App

Still running the old firmware and the old sonos app, for my port and play3. Luckily I have android, so I could reinstall the old app back :-) Still a very happy sonos custumer.But will have to move away eventually, because it's obvious the new app will stay crap.When I can't run the app on my phone anymore, I have no choice.Home Assistant works too, but it's not great either, for what I want. 

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1 day ago
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ParkinsonContributor I
asked in Speakers
can i run play 1 ON s2 controller

I am about to receive an era 100 sold my play 5 gen ones but still have two play ones I am getting conflicting messages when web searching on whether or not I can run the play ones on the gen 2 appCould someone confirm if this is possible and the process or do I need to rune two apps Thanks for any help Bob Parkinson

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P
1 day ago
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fregor77Contributor I
asked in Speakers
Spotify connect

Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)  

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1 day ago
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Stormy NormanContributor I
asked in Controllers and Music services
we couldn't connect to network. make sure you are using the right wifi and password. Then try again

I recently changed my router and lost my setup. I have now reset all of them and I'm trying to add them back, but I'm getting the message below.  couldn't connect to network. make sure you are using the right wifi and password. Then try again. Can any someone help please. I'm using a Cudy AC1200 Dual Band Wi-Fi Router.

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Toutatis
1 day ago
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jorge_cab_rodTrending Lyricist I
asked in Controllers and Music services
The new app doesnt work

Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:The app shows a logo... It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does. Black ScreenI've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).Thank you.

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1 day ago
dominiklei
dominikleiEnthusiast I
posted in Home theater
Era 300 rear driver is silent (with Arc Ultra)

First things first. This is not a rant. This is an expalation of a problem, which reduces the experience in 3D audio a lot. For background: I'm a sound engineer and music producer and I don't wanna sound arrogant, but I know what I'm talking about. (I'm a really nice and funny guy :D)So lets get to the problem then :DNO I'M NOT TALKING ABOUT THE FRONT FACING DRIVERfor better understanding watch this VIDEOThis bug appeared the moment I switched the Arc with the Arc Ultra. Before I made the switch I was on the 16.1 app and firmware. So I don't know if the Ultra causes the problem or the app/firmware. Before the switch everything was running as it should.So, since there is not much of a topic around this, I'm curious if I am still one of a few who have this bug or one of a few who noticed it.I made this post in Reddit, but not everyone is on Reddit and the more people know, the faster Sonos can work on it. Reddit discussionI didn't saw any review which mentioned it.As you can see in the v

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Mr. T
1 day ago
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VandajoContributor I
asked in Controllers and Music services
Add second Spotify account

Hi,I try to add a second Spotify account for my son but each time i have this message(sorry it's in french). I don't know why.Thanks 

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V
1 day ago
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AMC.ibizaContributor I
asked in Controllers and Music services
Sonos not connecting to nas drive showing error code 900

Has anyone encountered this before and does anyone have a fix?I must add that we are trying to connect via the network. We have tried all the online fixes and still it is not working. Any help with this would be greatly appreciated. 

161
Stanley_4
1 day ago
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edyeded86Contributor I
asked in Home theater
Sub Gen 4 vs Sub Gen 1

Hi gang,I currently have Arc Ultra, 2 x Era 300 and Sub Gen 1.I’m trying to decide if its worth upgrading to the Sub Gen 4? Having spoken to some retailers, they have said that it wont really make too much difference from a sound perspective.If theres not a tangible difference, I’m going to stick with Sub Gen 1 but wanted to hear the thoughts of the community.Thanks ER86

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Stanley_4
1 day ago
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Music2earsContributor I
asked in Controllers and Music services
Cannot add SiriusXM to Sonos App

I am attempting to add SiriusXM to the services on the iOS Sonos app, but when attempting to, it opens to a blank screen before I can enter my credentials. This does not happen with other services like Spotify. As anyone encountered this before?

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Sotiris C.
1 day ago
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SixoneohContributor I
posted in Portable speakers
Connecting multiple speakers thru wifi

Having issues using 2 Sonos roams at the same time.   Both “connect” but music will only play from one, when I try to apply changes for both to play, then sound goes away on both speakers, until I revert back to only one playing  

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Stanley_4
1 day ago
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Conzo123Contributor I
asked in Home theater
Sound issues on xbox series x using Arc ultra

Is there a way to get Dolby atmos working with no distortion in night mode using the streaming apps on Xbox?

101
Sotiris C.
1 day ago
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GorosContributor I
asked in Advanced setups
Two Sonos Ports with dead ethernet connections after the "big update"

System - 1 Amp connected to a pair of Emotiva ERT 8.3’s, 2 Ports, one connected to a Denon 4311ci (13.2) via Coax and the second connected via coax to a Musical Fidelity V90-DAC, connected via Analog RCA to a HK3490.I was an early adopter of the Amp and Port when they launched, and despite some issues with my Unifi AP’s, I had them working prior to the update by wiring one to Ethernet and leaving the rest connected via Wifi.Like everyone else, the big updated forced me to reset all the devices and re-create my network and this is when I noticed that no matter what I did, I can’t get my AMP to play music.  It shows on the app that it’s playing, but no sound...however it will control the rest of the group playing music on the Ports from the touch controls just fine.Apparently, one of the recent firmware updates killed the wired ethernet ports on the back of BOTH ports, they don’t even light up on the back anymore (neither ethernet port lights NOR the setup button light on the back - but

495
G
1 day ago
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