Get help and assistance with your Sonos system

My Play:5 Gen 2 was flawless for years, then suddenly started to drop streaming music a couple of years ago.  It’s frustrating as I see lots of others experiencing the same thing.  This is happening regardless of of the streaming music service; except when I use shuffle on my Pandora Stations!?  When a single station is selected (Pandora or otherwise), then it starts cutting out again.  Is that a clue? What’s different?  We have a 1Gbps internet, and Wifi mesh system to extend coverage.  I can’t believe it’s solely due to my network as Sonos keeps saying. Maybe Sonos reduced buffering a couple of years ago? Is there a way to increase buffering?

Suddenly the SONOS S2 app on MAC OS Sequoia 15.7.3 when it starts it spends 5 - 6 seconds searching for the sonos network. Then announces my Firewall settings need changing. Funny as the firewall is turned off on this particular laptop. Anyway it eventually gets past this and then announces the app needs an update. Hit the search for updates button, funny as there are no updates. What the hell is going on with this piece of junk? Maybe unrelated but when playing across multiple devices, some devices go quiet for upto a minute then continues. No indication of issues and at least one device continues playing without issue.  

I am done with Sonos.  Interface is cumbersome, speakers drop off my app, I can’t easily start and stop music, every time I use Sonos app, I have to go through the settings to r-establish connections.  What other brands are people switching to?  Bose etc. ?

Hello!Not sure if it's Mac OS related or Sonos app related but I can no longer find my system on my Mac mini. My iPhone works fine and my MacBook Pro also works fine discovering the system. I have deleted the app and reinstalled, made sure network and firewall access was enabled and still nothing. Anyone have similar issue with a fix? 

I am trying to stream from the Apple Classical app on my iPhone via AirPlay to Sonos Connect. Doesn’t work at all.

I thought all the Apple Music playback issues are resolved since the meltdown. But apparently not. New install of Beam Gen2, when playing back from Apple Music playlist, every 4th song or so it will loose the connection be quiet for 10s and then reconnect and pickup the rest of the song or skip to the next one. Quiet annoying.Beam is connected to very good Enterprise WiFi network, and the TV it’s connected to has no network issues.Is this a latency issue, since I’m not US based? Maybe device trying to use US cloud back-end needlessly? Or something else that isn’t well engineered.Quit disappointed.

 Hi,Came back from 3 weeks vacation and wanted to listen to some nice music while unpacking. But my Sonos app did not show any of my speakers. I had to reboot the router and reinstall the app to make it work again.But: a day later same problem, all speakers gone.What is going on here?

Is there a plan to improve the volume control on app?

i have 2 move 2 speakers the work great except every so often i lose the settings on my mac I tried resetting each one but can onlyget one at a time to connect they were originally paired as link for stero but i unable find in app 

I dont know 100% what the amp is for . Recently my aunt passed away she had a Sonos connect amp and no other speakers except the ones in the wall . While packing her stuff a grabbed the amp  what can I do with it

hi everyone, i just upgraded my tv and unplugged my 2013 playbar. it was working perfectly before, but now that i've plugged it back in, there's no power.the only sign of life is a split-second flash of the three ethernet lights when i plug the cable into the back; after that, it goes completely dead. i’ve already ruled out the outlets and cables by testing them with other devices—the issue is definitely the bar itself.is this a known hardware failure, or is there a trick to bringing it back to life? thanks in advance!

As of a couple days ago I can no longer connect to PLEX.   I get“Something went wrong. Try Again” when click on artists from my favoritesand“No content items available” when clicking on Plex iconI can cast to my sonos speakers from the Plex app (not plexamp) on my computer.If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually. super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

Hi guys! I’m currently using 2 Era 100s paired with one another and 1 Play:1.I recently resubscribed to Tidal for its music quality, assuming that it would work seamlessly. To my surprise, I couldn’t seem to find Tidal in the list of music services on the Sonos platform. How to make this work?

I want to stream my husband’s music library (ripped CDs) to our Sonos Ray.  I do not want the PC on all the time.  I don’t want it in the cloud. I tried the USB flash drive but apparently misread my router capabilities.  I would like a good basic NAS that will stream a minimum of 28 GB of music to the Sonos Ray.  It must be turn key.  I have someone who will help me with set up if I run into difficulties, but I do not have the knowledge to build my own.  And I don’t have the patience to learn.  I was looking at the Synology Beestation but am seeing indications that it’s not a “true” NAS and might not be what I need.  Looking at a Linkstation but truly was hoping someone could point me in the direction of a good basic NAS for this purpose.  Many thanks.

I am unable to play my Spotify “liked” songs through the Sonos ap to my Sonos speakers. I can play all other Spotify features.  I saw other posts on this - with no real answer. Is this just a bug?  Is it because my liked songs list is 400+ or something else?  Thanks 

I have the latest version of the Sonos 1 Controller app running on my iMac Monterey version 12.7.6 with two Play 5 gen 1 speakers. The app cannot find the speakers although when going through the connection procedure it says “The Sonos app is now connected to your speakers”

I am currently renovating my whole house. I currently have Arc and Sub, i will be adding also x2 Era 300. Also want to add ceiling speakers too.  Will also be adding outside speakers too. Here is what i am planning:  

I wanted to share this in case someone else runs into the same frustrating issue I did: TV: TCL P7K QLED Google TV (2025 model) Soundbar: Sonos Playbar (2015) Connection: Optical cable (no HDMI ARC) Remote: TCL stock remote (IR + Bluetooth hybrid) 🧨 The Problem:The Sonos S1 app wouldn’t complete remote pairing. Sometimes it would recognize the first Volume + press, sometimes not. If it did, it would fail on Volume - and say “volume control with optical is not supported” (which is nonsense — Playbar is designed for IR+optical). Disabling HDMI-CEC on the TV didn’t help. IR confirmed working via phone camera. Bluetooth turned off didn’t work. Factory reset on the bar made no difference. Universal remote wouldn't pair either (even t

I have a solid HiFi system for my vinyl and CDs- NAD amp + Magnepans + RHLabs Sub but I am contemplating downsizing to getting a Sonos Port and running these audio sources through my Sonos system (Arc + Sub mini+ 2 Eras 100 surrounds). The audio sound space through the Sonos system (streaming) is so good that it is motivating me to downsize (and my wife would love to lose the gigantic Maggies from our living room). Would the best path be to get a Sonos Port and use the line outs from my NAD receiver to direct sources to the Port? Would I be able to direct a CD or TT source to my Sonos Arc+ Sub Mini+ Eras surrounds system? (I have an external Preamp for my TT). Thanks in advance.

Just unboxed an d the power cord will not stay connected. Seems to just fall out. 

We used to see album covers for our locally stored music library. I’ve been waiting for the Sonos app debacles to clear up. But it seems like there are still issues with album art showing up.  Some art/covers are shown, albeit slowly, after letting the app sit on the Music Library/Albums screen for awhile.  But not all.I should add, that in addition to that, on the Albums screen, I’m seeing quite a number of dupes. That is, the same album is listed multiple times.  I tap through and can verify that they are the exact same album just listed many times.Any information about that state of this?  I’ve done the “Scan for New Content” many times. That doesn’t seem to have any effect on either issue.

Hi Ive just reset my Sonos playbase and play 1 surrounds as they disappeared out of the S2 app when I changed the sonosnet wifi channel.  Unfortunately now it’s reset and working again the same remote which worked fine before the reset is not being picked up by the latest iOS Sonos app.  I have a Hisense 55U7A.  It’s an IR only remote no Bluetooth.  Just tried a universal remote and still have the same issue. Edit just tried the android app as well and amazingly this DOES pick up the Hisense remote.  So this bug is specific to the iOS app and unfortunately hasn’t been tested by their developers.  Thank god we have an android phone in the house as well.  Not great Sonos!  

I’m having issues whereby nothing in the Sonos Pocketcast plugin is syncing too or from my Pocketcast app / account. I see this was a problem previously but threads have been closed for comment, but a quick search of the internet shows this is still a problem for other users also. Is there a solution?

After changing the HDMI, restarting connections and other configuration tips, this problem continues to occur

Hi everyone,I can’t seem to catch a break with the Arc Ultra. The first two units I received had the distorted sound issue. I’ve now received my third unit — the distortion is gone, but I think I may have another problem but wanted to check with the community.The left side of the speaker sounds noticeably flatter and less punchy than the right, with a clear difference in bass output. I tested this by playing music through the Sonos app and running my hand across the speaker — the right side pushes out significantly more air, while the left feels much weaker, almost as if most of the bass is coming from the right.I’ve also noticed a slight echo sound when watching videos on YouTube via my Apple TV 4K which is connected to my Samsung TV. Is this normal behaviour or do I need to do something to prevent this from happening? I’ve already changed the output to passthrough on my TV as I’ve read that should be done to let the Arc Ultra handle the sound?I’ve run b