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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26300 Topics
K
Ken in VATrending Lyricist I
posted in Controllers and Music services
iTunes playlist names

As of August 1 2025, Sonos is finally displaying my music library. I can see a list of my iTunes playlists.However, when I add a playlist to Sonos’s favorite, Sonos starts using some cryptic internal code for the playlist name. I can’t tell which playlist is which from the names used.  

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F
1 day ago
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dewmguyContributor I
asked in Headphones
Sonos Ace stopped swapping to Ray

After a few weeks of dealing with audio delay reaching upwards of 500ms, two nights ago my Sonos Ace suddenly decided they weren’t going to swap audio from the Ray soundbar any longer.I’ve tried power cycle, disconnect swap, reconnect swap, and factory reset.This is the most disappointing product I’ve ever purchased at this price point. These are supposed to be premium headphones and they can barely function.I will be seeking a refund for these headphones and will have to choose something else. This is incredibly disappointing. I have enjoyed Sonos speakers for many years. I can’t believe how poorly these perform under their intended use cases.

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1 day ago
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dugmasContributor I
asked in Speakers
groups no longer working when playing over AirPlay

I own a number of Play One and Play Three devices, plus one Era 100 that I bought specifically to add Apple airplay functionality to the system. Until quite recently, whenever I had all my devices grouped together in the Sonos app, I would be able to go to Spotify, select the Era 100 device as a target for AirPlay, and music would play on all devices simultaneously.  Now, however, whenever I do the same through Spotify, only the Era 100 device plays, it gets kicked off the group, and the other devices remain silent. if I go to group the devices together in the Sonos app, nothing happens.this is a serious problem for me, especially considering that I bought the extra era 100 device specifically to be able to use airplay on the system. I’m not interested in using the Sonos app to control my music, and I am not interested in using the open play directly to Sonos’s group” functionality on Spotify due to reliability issues.

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I
1 day ago
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RJIESQContributor I
posted in Controllers and Music services
Problem Free Imported Playlist Sution

Problem Free Imported Playlist Solution:I was one of the victims of Sonos’s recent upgrade in May. I lost everything and was unable to play music until August, still without my imported playlists. Work arounds proved faulty. My music library would appear and disappear forcing me to do another significant reload. The NAS work around has proven satisfactory but not ideal. My external hard drive is not a NAS, why are we treating it as such?Sonos support was completely unacceptable; the representatives were polite enough and while apologetic (offering nothing but empty promises that these issues would be fixed in future)  proved completely unable to resolve the issue  Call wait times are oft north of 75 minutes and level 2 technicians have to be scheduled weeks in advance. The CEOs letter trying to mitigate the situation left me apoplectic. My imported playlists have never returned. And given the dearth of actual support, I gave up. Admittedly, the imported playlists (when they worked) wer

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1 day ago
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DIYDisasterDadContributor I
asked in Ask a question
Era 300 connection

HelloApologies if this is a dumb question. I have an Amp wired directly to 2x Paradigm bookshelf speakers and a separate Sub (gen 3) for music playback. I just bought and added an Era 300 wanting it to play the same streaming, but in my kitchen/ dining area. However, when I stream music through my current set up, nothing comes through the Era. What am I doing wrong?For clarity, the Era is on (I think) and it has connected to my system (set up, ran Trueplay) but shows as separate in the app. Many thanks!Max

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1 day ago
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Cesar SancheZContributor I
asked in Headphones
Sonos ace wear detection

I Bought today my sonos ace and it is not working wear detection. Really dissapointing should be easy and straightforward as its competitors.What should I do?. Settings seems ok allowing werar detection and play/pause is activated. Really frustrating first day and already with issues.

9
buzz
1 day ago
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Garbro78Contributor I
asked in Ask a question
ceiling speakers through my tv

Hi there, I’ve got a Sonos arc, sub, amp and 6 ceiling speakers as my Sonos set up. The arc and sub are connected via hdmi to my tv.  The 6 Sonos ceiling speakers are connected in the same wifi network. When I play music via Amazon music or spotify I can get the music to play from the tv (arc and sub) and through the ceiling speakers that I group as kitchen.  What I can’t seem to work out is how I get the sound from them all when I’m watching the tv. When I watch tv it only comes through the arc and sub and nothing through the ceiling speakers. Is there a connection that I should be making when playing sound through my tv to get it through the ceiling speakers as well? Thanks. 

2
Airgetlam
1 day ago
H
HugoRch75Contributor I
asked in Ask a question
Sonos play 5 ignition problem

Hi there,When I came back from holiday, my sonos play 5 gen 2 was on with a very faint white light. When I tried to play music or connect to my other speaker it was impossible. I unplugged the speaker and it hasn't turned on since. I can't see the control light. What should I do? Thanks. 

2
Airgetlam
2 days ago
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rmijatovicContributor II
asked in Ask a question
Plex connection sporadic

Hi,I'm having real usability issues with Plex. I've tried removing and reauthorizing the account etc multiple times. My use case is that I have multiple Plex sources but can't interchange them. so is keeps defaulting to the my childrens source which is smaller (not sure if that's contributing).  I get the “something went wrong” error when I try to changing it to my main source after 10 or so seconds of thinking about it. Workaround is for me to access music that's hosted in my main source  via the playlists option or using search which is hit and miss - often seems to drop Plex from the list of services to search. Strangely I can access an album via this method but not the whole artist - again not sure if it's a content thing. I've loaded the following diagnostic.**Moderator Note: Diagnostic number removed for privacy*

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2 days ago
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TjrobinsonContributor I
asked in Home theater
arc not connecting to TV

My ARC is not connecting with TV via HDMI cable

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Ken_Griffiths
2 days ago
E
essenbyTrending Lyricist I
posted in Controllers and Music services
the Music Library “fix”

I, like every other Sonos user, lost access to my beloved local music library curated from my personal “hard copy” musical collection and playlists when the new app was released.  However, I was a lot better of that most because I had an old iPad with the “old” S2 app which was still able to play from my library.  Every time it offered to update I refused point blank for that very reason.Today however it appears that a device update has rendered the old app useless because it is now no longer able to control my Sonos speakers.  I consider this an almost underhand and sneaky way to “force” me to use an app which no longer serves the purpose I originally intended it for and renders my expensive speakers a lot less attractive than they were.A fix for this was hinted at being available “mid June” but still no sign. PLEASE, PLEASE, when will this be fixed?  And if the answer really is never, please come clean so I can attempt to offload my speakers on to someone who doesn’t need it want the

63
The Krollmanns
2 days ago
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psb11Trending Lyricist I
asked in Speakers
Sub Mini does not work

I have recently purchased a Sub Mini in order to connect it to my two Play:1 speakers.Initially it would not even connect to the speakers.After about a day of trying, it eventually connected to the room and the speakers. However there was no sound.The sub was dead.After endless resetting etc it suddenly gave me sound. I got about twenty minutes out of it. The next time I turned the computer on it was dead again, and has been ever since.After extensive research all I can find is the usual “it’s not Sonos, it’s your router” diagnoses/excuses.Well, if my router is as bad as so many seem to suggest it is, how is that it has been running my other Sonos Sub perfectly for over five years without one single problem? How is that Sonos still plays my music perfectly too? How is it that my internet reception/speed is perfect too? How is that SKY multi-room boxes all run fine off this supposedly defective router?Before you ask - no - the sub is not too far away/too near the router, neither is ther

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Stanley_4
2 days ago
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rickj63Contributor III
asked in Speakers
era 300

Urgent request guys . I know data protection etc but looking to buy era 300 of UK eBay and seller says never registered and as Sonos offer 2 years warranty I need to see if the seller info is correct.Details Sonos era 300 white Serial number A101 2402****PIN AVAILABLE IF NEEDED .Really need asap if anyone can help so can say yes or no to seller  Moderator note: Serial number removed.

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buzz
2 days ago
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EzwebbyContributor I
asked in Ask a question
Is the Android S2 app working now?

I’ve had to uninstall the S2 app on my 2021 Motorola G phone as it just didnt work. This was a few months ago. I was thinking, ok Sonos developers screwed it up a bit, I’ll wait and try in a year. So should I try and see if it works now? Have they fixed it? Your thoughts? 

2
Schlumpf
2 days ago
S
SussexWolfContributor I
posted in Home theater
Beam Power Cable

Having read a few of the now closed threads on Arc and Beam power cables, I thought I would just share my experience having applied some of the advice suggested. I have a first generation Beam. It was all good for a long time, but at some point in the past year, the power cable became unplugged. I popped it back, the Beam returned to power, all good. Except it wasn’t. I began to notice intermittent loss of sound and realised the cable was very loose. A quick browse of the forum tonight, and a few people commented that the cable needs a firm shove into the socket to make it fit snugly. I tried, and can confirm that was the problem with my loose cable! So for anyone struggling with a Beam power cable that appears to be plugged in flush but is loose, just push it in more firmly, and it should slide in and become a nice snug fit.Thanks to the tip on the now closed Beam and Arc power cable threads. 

1
Stanley_4
2 days ago
C
CarsonG24Contributor I
asked in Headphones
Will Sonos Ace be able to act as a zone and group with any other speakers/zones?

I would love to see this feature and it would be what would make me buy a pair of Sonos Aces to replace my current headphones. Use case: I work from home in the same room with my significant other (SO). We both listen to music on our Sonos speakers all day while working. However, at some point my SO starts taking calls for a while. During this time, she still wants the music playing in the room, but I need to have headphones on to block out the sound of the phone calls. So I put on my headphones, pair to Bluetooth, and have to open a second music streaming service to play music in my headphones while leaving the Sonos system playing music for her. This is annoying on a day to day basis. I would LOVE to be able to just slip on the Aces and pick right up with listening to the same music in the room and not have to get on my phone and start up a second service, etc. Honestly, this is the only use case I can imagine getting the Aces for given I have my Sony MX4s. 

3
A
2 days ago
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YuCalJoeContributor II
asked in Portable speakers
SONOS Roam 2 speakers (2) & Denon AVR 760H, Lost clean bluetooth connection, just quiet skipping

I’ve already contacted SONOS and Denon tech support on this one. It’s odd to say the least.History: I bought a single SONOS Roam 2 to test via bluetooth with my Denon AVR 760H. It worked after I got help from Denon (Did a POWER RESET, and a NETWORK RESET). Bluetooth connected just fine and it sounded nice. It even worked nice with my iPhone. During the setup of the SONOS Roam 2, I was never prompted for a number on the bottom of the speaker.Based on the aforementioned test results, I ordered a second SONOS Roam 2. When I received it, I plugged it in to set it up. During the setup, I was prompted for the number on the bottom of the speaker. This was new to me because the first one didn’t ask. Also during the setup, the speaker did a firmware update. I tested it alone via my iPhone, and it worked perfectly.I plugged the first Roam 2 I bought back in, and it did a firmware update. It also asked me for the number on the bottom of the speaker this time. I found this odd. I reprogrammed the

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Y
2 days ago
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MandolinorianContributor I
asked in Speakers
Volume Limit Wont Change - Pops Back to 100% after few seconds

Hi, anyone else having this problem? Seems to be reoccurring and the answer has been to power cycle (done 2x) and system outage (there isn’t one). I have a new Sonos AMP purchased June 2024, when I change the volume limit (50% for instance) it resets to 100% after a few seconds (you can actually watch the slider just move back up). I typically stream from an iPhone using Spotify, so to test I am playing Sonos radio with no other devices. Same issue. In fact you can slide limit to 10% and it doesn’t change the volume output already coming out of the device that is higher than that level. Cycled the amp, same issue.  This is important as the Amp blew out my last set of house speakers when my spouse accidentally connected her phone with the volume too high. I’d like this set to last a bit longer. All advice welcome!  

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MoPac
2 days ago
R
RollonContributor I
asked in Ask a question
volume control from phone

Volume control not working on iphone/iPadis there a way to fix? It use to work….😳😡

1
N
2 days ago
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Andre17Contributor I
posted in Headphones
Sonos Ace - Mic issues with Slack

Hi everyone,Got my Ace headphones last week and really like them.A big issue I’m having is with the microphone, specifically with Slack (I don’t seem to have this issue with teams, google meets, phone calls, etc.).During slack calls, within a few minutes the Ace microphone seems to stop picking up audio. I’ve had several calls now where other people in the call suddenly stop being able to hear me. If I disconnect and reconnect to the call, that will usually buy me another few minutes before it happens all over again.I’ve checked all of my macbook audio/slack audio settings, and everything is how it should be.Wondering if anyone else has experienced this and/or found a way to fix it.

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D
2 days ago
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martex68Contributor I
posted in Home theater
Sub is connected, not available or assigned to room

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test ***********.Moderator edit: Diagnostic number recorded and removed

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2 days ago
K
kahmedinboxContributor I
asked in Speakers
Interleaving left and right for Ceiling speakers?

 

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A
2 days ago
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MogletContributor I
asked in Home theater
sou

When we pause a program on the Sky box or we don’t adjust the volume after a certain amount of time we have to turn the volume back up to where we left it. 

0
M
2 days ago
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DchamannContributor I
asked in Ask a question
Alarms

2 things:1. When alarm sounds in morning, My phone screen used to come on with option to turn it off or snooze. Since the May update, it doesn't do this anymore. Is this coming back sometime??2. Alarm music selection used to allow to search our music subscriptions (e.g. YouTube music) and choose music to play... Now it only gives options for sonos radio or sonos favourites... Why?? 

0
D
2 days ago
G
greentom1967Contributor II
asked in Headphones
Audio swap

Is there a difference in audio quality between the beam and arc using audio swap with sonos ace

0
G
2 days ago
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